Seller wont refund Evri cost of £7.39 item

[clacappe-78]

Seller will not refund the full £7.39 cost to return an item

Please help

[tobiasd4]

If you paid to return item, there isn't any way to force seller to refund postage.

[clacappe-78]

The seller agreed to pay for return,he thought it would only be £3 to £4

I went to post office, who weight the parcel (brake pads) and said Evri were cheaper than Post Office ( Evri £7.39)

I paid and posted the parcel, now seller says that's too much??

Please help!!!

Mr C Cappellina

Sent from Outlook for Android<>

[tobiasd4]

As said, unfortunately no one can make seller refund this cost.

[clacappe-78]

I can help him refund cost!!

Please stop him selling on Ebay

He owes me £23.64
Plus return postage

He will pay in one way or another

Just look at his reviews

Get him to refund the £23.64

Mr C Cappellina

Sent from Outlook for Android<>

[john1297576]

If seller is required to pay for return (not as described) then you open a case and seller has to provide a label. If not you escalate to ebay who in many cases just refund.

If a change of mind return then buyer pays for postage. Tracked postage is needed in all cases, but this is to prove to ebay thst it has been delivered. If you do a return without involving ebay then no way to force a refund.

Unless you use the systems provided by ebay then you end up out of pocket, if you have not already left feedback, do it now.

[plpmr]

adding to the advice already given -

if its the item you left negative feedback for, you say the seller won't pay the return costs for an item that was incorrect.

If you opened a not as described case eBay would have forced the seller to pay, if you did not open a case then, unfortunately, there's no way of getting your costs back.

[clacappe-78]

The seller asked me to return via Evri

He said it wont cost more than £3 to £4

I went to post office on Monday
They weighed the parcel and said it was £7.39 with Evri ,cheaper than using post office

So I paid, and sent parcel off to seller

Now he says he wont pay, said it should only cost £3-4

He said wrong brake pads

His error not mine

Make him pay please

He is a thief and needs to be in prison

Mr C Cappellina

Sent from Outlook for Android<>

[clacappe-78]

Just force him to pay!!!!

He is a thief

Trading standards have been informed

Mr C Cappellina

Sent from Outlook for Android<>

[*vyolla*]

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@clacappe-78 wrote:
Just force him to pay!!!!

He is a thief

Trading standards have been informed

---

This would be nothing to do with Trading Standards.

As previously explained, if you receive an item that isn't as described you open an eBay return and the seller must then provide you with a pre-paid returns label.

If you went outside this returns process and paid for the return yourself there's no way of forcing the seller to reimburse you for the return postage cost.

If tracking shows that the item is back with the seller they should refund your original payment though, have you received that back yet?

[clacappe-78]

Yes he received it Wednesday, see attachment

I returned it via Evri as requested

Evri cost is out of my control

Please encourage him to pay full refund

Thanks

Mr C Cappellina

Sent from Outlook for Android<>