Item collected in person , as opposed to delivery , now can’t get paid!

[stephaniemarie]

Hi, 

i met someone today in person who i sold the item to (we arranged via eBay) 

they have paid for the item, but i cannot receive my funds, as its saying the next step I must do is dispatch the item. I obviously cannot do this, as the person has already collected it. 
please help! What do I do? I seem unable to contact eBay 

[**peaseblossom**]

Open the Simple Delivery postage label and that will mark it dispatched.