Buyer wanting refund

[thecollectionnnn]

I recently sold a LEGO minifigure that stated in the description it does not come with the original cape, it was stated clearly and shown in the pictures. This person is now asking for a refund and for him to return the item to me after having it for almost 3 weeks. What can I do about this? I will not accept a return because this buyer was illiterate and I expect eBay will side with me considering I have stated it doesn’t come with the original cape despite him saying it’s faulty because it didn’t come with something I never included in the listing. He also has a few negative feedbacks on his account whereas mine is clean. 

[jckl1957]

Was it the cape shown in the picture or a different one?

Your listing was a bit vague about the cape 'Comes with a different (but better) cape' was stated at the end of the description.

If the buyer has opened a case/started a return, your options are to refund, accept the return and provide a label or to contact the buyer.

You do have the option of asking Ebay to step in through the case.  Generally, I would advise against that.  It is certainly not certain that Ebay will side with you.

https://www.ebay.co.uk/help/selling/managing-returns-refunds/ask-ebay-step-help-sellers?id=4702&st=3...

My advice would be to accept the return,  provide a label and refund on return of the item.  You can then relist it but be very clear about the cape.  If buyers are paying over £60 for a minifig, they would expect it to be complete and original.

[*vyolla*]

I'd accept the return, I do feel that your listing is a bit misleading.

Your photo should be of the actual item that you're selling, you can't add 'Comes with a different (but better) cape' to your description. You'd have been better off changing the cape to the one that you're sending for the photo.