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Seller News: October 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Refund of pre paid label

My buyer paid for postage and I have been charged for a pre paid label. Buyer now wants to collect as he is local and I have agreed. He wants a refund of postage. How do I get a refund for the pre paid label which will not now be used

Refund of cancelled postage label

I generated a postage label on ebay on 4th October- but it came with an incorrect parcel size. So, I cancelled the label and then got a new label created by the courier directly. On my Transaction Activity the postage label is still showing as "compl...

false advertising

Hello what can I do - in March 2025 I brought Sony Blu-ray Player UBP-X800M2 Multi Region for DVD 4K UHD I chose this one because it states multi region for DVD and I have a lot of -region 1 and region 3 DVDs I've only just got round to unpacking all...

Unhappy buyer

I recently sold a item that was listed as untested, I took photos of all the pieces that were included and clearly stated in the description I wasn’t sure if it worked fully and would be a good project for someone or for spares and repairs. The buyer...

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returns

hello, could anyone help me because when i was setting up my i set it to not accept returns but i want to change it now to accept returns, thank you.

Resolved! eBay Balance Payment to my bank account

I got an email that my eBay balance has automatically been credited to my bank account on 7th October. My eBay balance is now zero, but my bank account does not show the credited amount? How do I get this rectified?

Buy Now not working

Hi, my account is currently under review for Payouts. They say I can still sell but I have had several people try and place orders and God only knows how many others who haven't messaged saying that when they try and make a purchase they get an error...

Limits

Can anybody let me know what the limit is for private sellers and over what period. Also what happens if it goes over the limit.

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Resolved! fake perfume bottle received

i have ordered a perfume bottle from a seller (el-6006) after waiting for more than a month duo to delay i received a fake item filled with offensive smelling odor . i opened a return request by customer service but i do not know what to do . i am re...

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Aggressive Buyer

I was left very distressed by a 'buyer' who came to my home.. I reported her to Ebay immediately - after a very long online chat, after me making it clear I would not be issuing a refund, as she was abusing the refund policy, Ebay said I would not be...

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Item sent is wrong colour

I ordered an item I received the item, in a different colour, I now find this new situation. I cannot send it back as a photograph is required. Sadly I am a pensioner with no smartphone The item received in its original package unopened so in perfect...

Buyer wont return item

so I sold a coat the buyer said they wanted a refund because it didnt fit even though im not responsible for the size of their body or how big river island make coats I wasnt sure what to do so I rang ebay they advised me to send a return label to th...

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Undeliverable Parcel

Hi,I have got a big problem.I bought a big Parcel,lots of pocket watches on 10.10.2025 from Great Britain.Earlier I bought lots of item from this seller.Now,this is a third time happened,when I want check my parcel status,I saw my Parcel is undeliver...

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Doesn't ebay know that Scotland is in the UK?

I am a seller and I never use “Simple delivery”, I always select “Custom postage” and opt for Royal Mail (only!) because I have a lot of old stamps to use up. I listed an item for 99p plus buyer’s protection 14p, and Royal Mail postage of £3.86, even...

Giving feedback for a cancelled item

Hi. Something I listed had 2 bidders and so the item was sold when the listing completed. Unfortunately the winning bidder never paid or made contact despite a reminder by my (and presumably eBay). I contacted him directly and he said he thought he h...

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'working with buyer' in messages?

I always contact my buyers to ask if they were happy with there item, sometimes thay reply.Recently a couple of threads have had a message reply from ebay saying they are working with the buyer because I used Simple Delivery. What does this mean plea...

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Royal Mail Canada

Hi eBayAnd to fellow users:Canada Post can now be sent via Royal Mail so can you please update this.I send letter post and your current alternative is UPS at £17.99 instead of Royal Mail £3.20.If you use Click & Drop which you can align with eBay,you...

Country of Manufacture not working

I am scheduling some listings, but the country of manufacture is not saving. When I go back by selecting edit listing the country I selected has gone and it's asking me to select one again. Will this be fixed? How can I check if my items are being sh...

restricted from selling

Help! !My eBay account has been permanently suspended, but I haven’t done anything unusual. The customer service team couldn’t provide any specific reasons when I inquired. Does anyone know how to contact an eBay UK account manager? I really need hel...

Final price higher than my bid

I won an item but the final price was more than my bid. It says the buyers ptotection is included in price. Can't find a proper contact to find out just a stupid bot that doesn't resolve my query

Bicycle item not received

Today I reported a non-delivery of my Gekko Folding Bicycle 12.5 Inch Wheels Silver Bike Boys Girls Bicycle.Order numberOrder number13-13638-10022You refunded my money, but I specifically stated that I wasn't interested in a refund, only in receiving...

Feedback

Hi, my feed back is showing 0% positive when it is actually 100 % . Anyone know why this is or how to correct it - struggling to find correct category to chat to eBay

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Recall for faulty product

I got a message from eBay regarding safety of a product purchased in May this year. They told me to ask seller for refund. The seller asked for PayPal details including my email for refund. I tried to give the seller these details but eBay would not ...

Seller not fulfilling preorder

The seller has not fulfilled preorder, and as its over 3 months ebay not interested. Been in contact with seller, and just get a reply, even to the point of offering another item which has also not transpired ,and insists that he cannot refund due to...

Viewing auto rejected bids as a seller?

I have an item I'm selling on ebay for which I have a minimum offer acceptance price in place, whereby offers below this price are auto rejected. But I don't seem to be able to view any of these rejected bids! I would have thought as a seller I would...

Courier collection

I have sold a large heavy item, and Ebay want the courier to collect it from my home address....even though I've changed my collection address to my work addressHow do I change things so that the courier collects from my work?

Bought a new phone. Arrived with box open. Security tags broken. Sold as a brand new phone? Con

Hi I've bought a brand new phone as advertised.It arrived today . Security tags on the box , opened both ends. Is this a new phone? It's second hand surely? The seller claims it's new but says " customs opened it , " but there is no customs paperwork...

Resolved! Ebay refunded.the buyer incorrect amount

Buyer partially returned the goods (kept 2 items out of 4) but ebay refunded the full amount to buyer despite mentioning the fact that I buyer only returned 2.items. What can I do to get my money back. It's clearly not my fault. TIA

Buyer denying receipt of sent item

Hi, I recently posted an order to a buyer using his preferred delivery option and paying the cost just to satisfy the buyer who preferred royal mail to Evri. The parcel was tracked abd got delivered with picture proof. But buyer is claiming parcel wa...

NI Number sharing at ebay request

Hi, I have sold 30 items, Ebay asked for my NI number and indicated it was a requirement to continue selling.I was concerned about sharing my NI Number as I understand it is meant to be kept safe and not handed out.I emailed eBay with my concerns and...

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Unable to leave feedback

Made a purchase, when the item arrived it was not finished as well as described or indeed I had expected. Before leaving feedback I messaged the seller with my observations. I did not receive any reply and now find that I am unable to leave any feedb...

Unfair return

Buyer bought a brand new, sealed in the box item. Reported the item to be faulty and returned the item. As expected, the item worked perfectly and I believe the buyer thought that the item was a different piece of kit from this particular manufacture...

Funds not available

Hello all, I have sold an item, posted out and ieBay is saying my funds are available, problem is they are not showing in my available funds. I've checked and I have not received a scheduled payout. I've tried with eBay's automatic assistant with abs...

Evri not collecting from locker

I sent two packages by an Evri locker . After now 14 days it is still showing in locker . I have tried the automated system. Still no replies email or phone. Also the locker is no longer showing on their website. Packlink has raised a dispute. But if...

Won Auction but a few red flags - Help Identifying If This Bullion Listing Is Genuine or a Scam

Hi all, I recently won an auction for a 2011 Full Tube of 20x American Silver Eagle 1oz coins, but before completing payment I’ve noticed several things that seem unusual. The same seller currently has multiple active listings using the exact same ph...

My help and contact page was freez

Halo evryone please help me if know this i go on help and contact then there was i contact an agent and atomatic asistent give me option call us or chat with agent i not chose any one and close my laptop then i see my help and contact page and the pa...

Returns - who pays the cost?

I bought a motorcycle battery and the listing stated a 24 hour delivery. The battery arrived 4 days later and, as the motorcycle was my primary source of transport, I bought another from Amazon which arrived next morning. I have gone to return said b...

Fluval heater model number T200

I’ve ordered a Fluval T200 heater for my aquarium in February 27th 2025 and last night it packed In I’ve tried the fuse and everything but it’s completely stopped is there anyway to get eBay to refund this item or is it too late?

Kuba

Dzień dobry, Moje pytanie brzmi:Moim hobby jest testowanie głośników i amplitunerów. Czasami kupuję używane, a potem sprzedaję je za tę samą cenę lub taniej. Czy w tej sytuacji muszę płacić podatek? Ile mogę sprzedać na eBayu i za jaką kwotę?

Resolved! Speaking to an agent, is it impossible ?

I received a (non-reply) email from ebay informing me of an electrical item I bought recently which has been deemed unsafe or dangerous to use. It advised me to stop using it and contact the seller . I promptly looked up the item, which I remember bu...

AVOID EVRI!

I just want to join the many, many voices letting the world know to STOP USING EVRI. It is the most awful delivery company I've come across, I am struggling to put into words how angry, frustrated and fed up I am with their service. They keep losing ...

Resolved! A seller has totally ignored me reporting a battery failure - supposed to have 10 year guarantee

I bought a Dewalt replacement 8.0AH 18V battery at the end of January and to be honest have hardly used it as i have numerous Dewalt 2.0AH. It just stopped working - dead - won't charge etc. I've tried emailing them and also contacting them through E...

struggling to withdraw credit

I have £100+ in credit from sales. I can't seem to get the seller hub to log me in so that I can withdraw them, despite having done so previously. I just get stuck in an endless loop of being asked to login- a message which says successful and then i...

Cancel a Simple Delivery label

Can anybody let me know how I cancel a Simple Delivery Label. My buyer bought two items and I only used one label as the deal was she would buy two items toinclude postage for £25 but the system generated two labels but only used one. Thank you

Unable to sign into Ebay App

I am having trouble signing into the App. When I signed in it keeps saying oops something went wrong. I have removed the app from my iPad and reinstalled it. Rebooted the iPad . I can sign into eBay uk website and eBay seller hub fine, so a bit baffl...

Account Suspended

My Account is suspended I have massage I need update all my tracking numbers sold items but is somes unavailable because they allready added automatically ready delivered also is automatically added tracking numbers. ??

Norther Ireland buyer

My buyer is in Norther Ireland and says he can’t pay - I didn’t exclude Northern Ireland from countries not sure how to resolve this?? Any ideas?

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Assumed purchase

I purchased an item and money was taken out of my account by EBay but never received anything and when I went into my account there is no evidence of purchase how do I go about getting in touch as everything seems to be an automated response and gett...

Buyer/seller issue

I recently bought a figure from a seller, second hand, used condition. but on arrival one of his legs fell off. it seems to me that it was already broken, however the seller disagrees. what is the protocol here? it was listed as no refunds, but wasn'...

Overcharged Simple Delivery

Two problems: First - I sell item 5 x 3 x 3 cm, weight 20 grams, so need to be small parcel (UK) up to 45 x 35 x 16 cm up to 1kg. Two items were sold, and Simple Delivery has automatically changed postage to medium parcel 61 x 46 x 46 cm, despite the...

Trying to return an item which was not as described, but seller not responding to messages

Hi, I recently bought an item which was not as described when received. I raised a return request on this basis and ebay contacted me, saying the seller had told them he has provided me with a method to return the item and that I should now proceed t...

DHL how to contact?!!! Terrible company!

I dropped off a parcel using the simple delivery system EBay have in place and had no choice but to use DHL as it was a larger than average parcel..I dropped it off on the 26th of September and the item still remains at a depot with no movement. This...

Postage

Used the prepaid postage label but did not cover the postage cost and had to pay additional £13 for parcel force, can i claim a refund?

Items sourced from Amazon

I'm getting annoyed by items that I've ordered on ebay, actually coming from Amazon.I use ebay primarily so I *don't* support their evil tax-dodging empire.Couldn't it be made a requirement for sellers to declare up-front that they're simply using Am...

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Missing item via DPD

Hi thereI sold a pair of Gucci trainers and sent them off for authenticity via DPD via eBay. I dropped off to the shop, got a receipt. DPD have now cancelled the ticket as the parcel wasn't there to be picked up so obviously been stolen from the shop...

Listing suspended

All of my 1450 listings were suspended yesterday, I’ve now provided the information to ebay, how do I get my listings reinstated Your selling ability has been suspended because we still haven’t received your tax identification number. We need this in...

Return issues

I opened a return for an item that wasn’t as described, but I accidentally selected “wrong size” as the reason. Now seller says I have to pay for return postage, even though it would cost £16 to send back to China and the item only cost £25. The sell...

Ebayai

For weeks now I have not been able to contact any sellers to ask questions about items before making purchases. I seem to be blocked every time by ebayai. How am I supposed to contact sellers?

My homepage

HelloCould anyone advise whether it is possible to make my Active items my eBay homepage please. This is the page I want to view first.With thanks

Purchase has

I purchased an expensive hi fi system for collection as the postage was £300 which seemed ridiculously high on buy it now and the seller has not answered my messages so I could arrange collection, I needed to collect within a couple of days for a bir...

Didn’t get an item

Bought and paid for a bike rack on the 29th September suppose to arrive on the 6th oct never turned and also disappeared from my purchase history can not connect seller when I try to it says I need to register for an eBay account I just want my money...

Cancelling Label

HiIm trying to cancel a label that's been generated for an item that's been sold and then add the new tracking for the sold parcel that I have sent using a different courier. I cannot seem to cancel the label and cannot find the option to update or a...

Seller requested card details

I ordered an item in may, was told it was delayed, I agreed to wait. Yesterday I cancelled it and requested a refund. The buyer says they can’t refund without my card details. This can’t be true, but I can’t start a refund request because I bought it...

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I think I got scammed

My dad bought a controller and on all the controllers we checked it always said if it had stick drift or not.This one didnt say if it had stick drift or not just the usuable ps5 controller text so we assumed it didnt have stick drift or else the sell...

Promoted listing offer banner

I see Ebay is doing £10 off Promoted listings.I clicked the banner to claim the offer, but then it signed me out and I have to log back in again.Have repeated this several times, but no confirmation if the offer has been applied or not.Also, does it ...

Refund

I sold an item and the buyer refunded it and shipped it, but I accidentally pressed on item delivered when it hasn’t so would like to cancel that before payment gets released

Restricted account - different scenario

I have been an eBay seller for over 16 years and just over 6 weeks ago, eBay have restricted my account, not allowing me to remove any of the funds from my account. Although they have not stopped me listing anything new, I can’t have the monies for w...

Collection

hello, somebody is interested in purchasing my item and I want them to pick it up so they can check and confirm everything is working properly before proceeding. So how do I inform ebay if the collection went through successfully? I want the client t...

Problem making a listing

I have a UK account but currently I am in Spain. Both my UK and Spanish addess are on my personel details- I want to sell something but can not seem to make a listing. It was quite difficult to get the pictures downloaded, I had to keep refreshing th...

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offer query

Hi, I've recently had an offer accepted on an Item I wish to buy, which is coming from America. When I go to 'pay now', the price increases. I've tried to discuss this with the buyer but they are not clearly understanding of my issue with this purcha...

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Suspect bidder/buyer

I keep receiving a bid on items listed, but dispite putting in the alledged buyers eBay name apparently it doesn’t exist!! So is not enabling me to delete their bid. PLEASE HELP I am going round in circles!!

Selling.

I put an item on listing and after the time ran out without selling, Ebay put it back on again automatically. I didn't think they could do that without my say so.

advice cancelling a Pre paid label

can anyone help please I have sold and item that was issued a prepaid label, this couldnt be printed as DHL said the address was incomplete, as the purchaser lives half an hour away I delivered it in person. I now don't need the label and can't book ...

Counterfeit Airpod Pro 2s

Hi everyone,I’m hoping for some advice regarding a recent issue I’ve had as a buyer. I purchased a pair of AirPods Pro Gen 2 on eBay UK, advertised as brand new, sealed, with receipt.The listing was for:SEALED Airpods Pro Gen 2 with receipt - Noise C...

Buying from India

I’ve purchased a motorcycle seat from a seller in India who after 8 days has not shipped the item yet as the global server is down has anyone else had this problem recently.

Violation

Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .

No access to old mobile cant verify

I'm trying to get into my old ebay account and link to the current one. When trying to get into the older account its sending a variation code to my old works mobile number which I no longer have access to. Its not allowing me gain access any other w...

Not receiving funds

Hi everyone. I sold an item start of last month. Had tracked postage and was confirmed the item was successfully delivered. However on eBay it’s still marked as dispatched. I think this is the reason my funds arent even pending let alone being releas...

Lego Star Wars

I recently bought the UCS razor crest for £400 on eBay which was a really good deal I first thought. It’s now 4 days on and I went to have a look at my status. The listing has been removed and the seller is no longer registered? This was a seller tha...

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Collected Items - Refunded

This is my first time having a seller collect an item, and it will 100% be my last!I sold a Herman Miller Chair on here, and after the chair was collected, the seller started a dispute, saying it had not been delivered.While I was working away, and h...

Cat Food Order:

EBAY advertisement is misleading, and it needs to be reported. I want to buy a large quantity of cat food for my local Animal Aid in Huncote, Leicestershire, Elmwood Farm, Forest Road, Huncote LE9 3LE.When looking at the advertisement on eBay's websi...

Buying from EBay Canada

A seller in China is selling something on EBay Canada that I want to buy. When I do a worldwide search on EBay UK the item does not come up. How can I buy it?

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Unfortunately, this seller won't send this item to United Kingdom - help needed!

Hi, I'm trying to buy from a seller in the UK (Surrey). I'm based in Essex. But I can't get to check out as I get the message that they wont send to the UK. The listing clearly states that they do, and they have included postage cost. The listing is:...

Resolved! Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Resolved! Seller is claiming they recieved empty box

I bought an iPhone 13 Pro Max from a seller who claimed the phone was original, unused, and had 100% battery health. After a few days of use, the screen went completely white and became unresponsive, and the bottom of the screen started heating up. S...

Purchase of hearing aids

Please Can you tell me what I do when I e made a purchase for £50 and the item has broken and I get intouch with the seller and they offer me a partial refund of £3 and told by the seller to glue them back together not very good seller would do that

Authenticity Mistake?

So i sold a pair of dior b30s for 120, they went to the authenticator and didnt pass - thats fine. When i recieved them back from ebay i got a pair of dusty beaten shoes that i have no clue what they even are. There is no report button or anything wh...

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  • 1 replies
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Payment on hold

Hi, My fund have been on hold since 7th Oct. All I have been told is payment is on hold and that's it.It has been over 1 week and still nothing. AI chat bot is useless. Can someone please help.

Make an offer payment

I went to make an offer for a product but then it was asking me to authorise it through my bank. It’s took the payment out and sent me the order confirmation on email, does that mean I own it now or is it a glitch? The offer wasn’t that much of a dif...

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  • 4 replies
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I can't complete the payment.

I can't pay with MasterCard or visa. They are both British local cards. What is the reason? I have completed a transaction of 1,500 pounds this afternoon.I have changed paypal and googlepay, and apple pay can't pay!

Restricted items I have bought before.

I have purchased some Agates and Thunder eggs from America from two different sellers. Part way through the journey eBay deemed these restricted before they reached DHL it's says the items have been returned to sender. But both items have not been re...

Possible fraud

I have ordered a pre release item that isn’t being released until 14th of November yet the seller has already dispatched the item and it’s due for delivery this week !! I have contacted the seller who has told me that they have to purchase postage wi...

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  • 1 replies
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Buyer wants to return item because "just didn't like it". What fees can I claim?

My returns policy states I only accept returns that are either not as described, damaged or lost. Buyer has stated they "just didn't like it". Ebay has automatically allowed the return and I can't change the system. Why was it allowed by ebay?What fe...

Accounts

I need help. I sold something and posted it on Friday.. But when I went on to upload my bank details it has logged me into a new account

Postage label didn't cover the weight

HiI just sold a high value camera. The prepaid label didn't cover the weight. The guy at the post office assured me all would be well by cancelling the prepaid and purchasing from him new postage amount. Now the tracking isn't correct on the item. Ho...

return not sent

i sold a steering wheel to a man and it reached his house on friday october 3rd. he said it didn’t work so i paid him the refund of £75 and paid the £9 delivery fee. i’ve reached out 4 times since then and he’s ghosting me and not replying. what can ...

Making offers to buyer

Hi please can you advise how I can remake an offer to buyer that has expired and they have used up all their 3 chances ? the ‘Reply with Offer’ button does nothing. I don’t want to relist as I have a few watchers and she might not accept. Thank you

How do I get ebay to actually do anything? An item I bought has been declared counterfeit by the mfr

I purchased an item in July and just started using it. But it doesn't work and the manufacturer has declared it counterfeit. The order item has been marked as in breach on the order screen. But I have had no response from the supplier or anything pos...

Resolved! Buyer wants to return an item

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is. When I go to challenge the return ...

Email Address

Does Ebay have an email address, to ask questions?It is a complicated situation.Much easier to write than phone.

Buyers Protection Fee

Can someone help me out here, I was given to understand by ebay that the Buyers Protection Fee was paid by the buyer. Recently when an offer price is made say £20.00, the offer now reads "you will receive £16.62 , Buyers Protection Fee included" whic...

Seller has not refunded me

I purchased a car pressure pump on eBay for £290. The listing stated it was the correct model for my car, but when it arrived, it didn’t fit. I messaged the seller directly (not through eBay’s return system) to request a return and refund, explaining...

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Conduct of the support team

I called ebay today at 3:30pm I spoke to an agent to try and get information on an ongoing issue. The Agent was rude and patronizing, telling me he has been on the call 1 hour, when it was only 24 minutes, as I had to tell him the issue I was calling...

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Resolved! So confused about postage!

Can someone please explain how it works? I had the Simple Deliveryoption. I chose the QR code route and snapped a photo on my phone. I then clicked on something that said 'nearest options in your area'. It showed me 2 corner shops close by. The code ...

Listings

I have just created a listing and it hasn’t been published.but it is showing as a draft. How do remove it to go live

Item recalled due to safety concern.

Had email from ebay that one of the item I bought has been recalled due to safety concern. Sent email to seller, no response. It is outside the 30 day ebay rule. In this instance, surely ebay would be liable to pay me the refund.

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  • 2 replies
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Shill Bidding

I've won an auction and am waiting to pay, but I suspect the seller used a shill account to bid up. The only other bidder was a new user with 0 feedback. Is this something eBay can check?

Cannot send an invoice

Can anybody help please. I sold my car this morning on a classified ad. The buyer made an offer and I accepted it. However, he cannot buy the car until I send him an invoice. When I try to do this I get the message "Sorry, vehicles and motors cannot ...

Thanks

From swazioak109 to sellers. Recently I have had tremendous problems with my phone and really do appreciate the assistance given by sellers to help correct the problem. A great thanks

Missing and delayed parcels since 24th October – Evri & Royal Mail chaos

Hi everyone,We’re a long-time eBay seller and wanted to share what’s been happening to us recently — maybe others are facing the same issue.Since around 24th October, we’ve been experiencing an unprecedented number of lost and severely delayed parcel...

Delivery

My last 3 items have been left at my side door. Nk card to say that they have arrived. It's not until the next day that I might look at eBay and think something has been delivered where is it so i look. How do I get notifications without logging on.

buyer saying that their item was received damaged but I'm not sure a pet chewed it

I received message from a buyer saying that their item was received damaged, so I asked for photos and they seemed reluctant to send me any. After a few messages they finally sent me pictures I can’t but help think this has been chewed by a pet, do I...

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