eBay

sivsiv11 · ‎13-10-2025

I called ebay today at 3:30pm I spoke to an agent to try and get information on an ongoing issue. The Agent was rude and patronizing, telling me he has been on the call 1 hour, when it was only 24 minutes, as I had to tell him the issue I was calling about. He then proceeded to call my situation a story. I then asked him for his name he refused, I then asked for a call reference number and he advised he does not have to give me one and refused, when previous agents have provided this and I know i can request this.

I then tried to call back to speak to someone else but it appears I have been blocked, as it keeps saying its out of ours now. Who can I speak to or how do I escalate this as its unacceptable?

tobiasd4 · ‎13-10-2025

Ask the question here, we will try to help.

papso22 · ‎13-10-2025

If you did call ebay (rather than they called you back), you might have got through to a spoof ebay site.

Ebay do not have a current phone number to call, Google is not a reliable source for a number.

fargvs · ‎13-10-2025

Callback is here > https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

sivsiv11 · ‎13-10-2025

The number I used, was the previous number I have called them on multiple times, they were able to verify the item and information that I did not provide them so was definitely eBay themselves.

sivsiv11 · ‎13-10-2025

Thank you so much, the call back has worked and I have been able to get the reference number from them for the call earlier today. The agent kindly escalated this internally for me as well.