Not receiving funds

Hi everyone. I sold an item start of last month. Had tracked postage and was confirmed the item was successfully delivered. However on eBay it’s still marked as dispatched. I think this is the reason my funds arent even pending let alone being released? Is this the case please help?

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Not receiving funds

Looks like you are a new seller,  so initial payouts will be held a little longer, but 6 weeks is a tad long,  so it may be that you have not fully or correctly registered for eBay's Managed Payments?

 

See here:

 

All sellers have to register for Managed Payments,  so they can receive payouts from their sales.

 

This will show you how to register for eBay's Managed Payments.

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

If there is an issue with the registration contact eBay Customer Services,  who have full access to your account,  and can see where the issue lies and explain the steps you now need to take.

Contact them this way.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

 

@hacra_9850 

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