Closed a return by accident

Closed a return by accident what shall I do 

Message 1 of 6
See Most Recent
5 REPLIES 5

Closed a return by accident

I have closed a return by accident what shall I do 

Message 2 of 6
See Most Recent

Closed a return by accident

Unless you can persuade ebay to reopen it, there is nothing you can do.  When you go to close a case there is a warning that you can't open another.  The only exception is where you open a case for item not received, after which you can open a case for item not as described.

Message 3 of 6
See Most Recent

Closed a return by accident

I didn’t have my glasses on & pressed the wrong button so sorry. Can you reverse it please?
Sent from my iPhone
Message 4 of 6
See Most Recent

Closed a return by accident

We are not connected to ebay customer services,  we are just other members like you.

Message 5 of 6
See Most Recent

Closed a return by accident

You can ask eBay Customer Services link below,  be aware,  it's not a given it will be granted,  but worth a shot.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


For this,  I strongly recommend contacting CS first thing tomorrow morning, when the lines first open at 8a.m. for live agents,   as there's more chance of Dublin answering.

 

@samor_183 

Message 6 of 6
See Most Recent