Refund required if goods not received

[cry123_96]

Several orders I purchased have not been shipped and the seller cannot be contacted. I need you to refund me! !

[papso22]

We can't do that as we are just other members like you. 

Use the money back guarantee to make claims for item not received. 

[tommystrezures]

Familiarise as @papso22 says, yourself with the eBay MBG. Always better to know how to handle matters, this link tells all.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

[plpmr]

these are the UK boards and you are in Germany, best log into your designated site - https://www.ebay.de/