Member To Member Support

Buyer unhappy

Sold second hand double heated seat and driver seat for for transit gave pictures said they needed cleaning ,he said hes found a tiny burn hole which I honestly did not see it must be so small but fare enough,while he was here we told him that there ...

Simple delivery & combined postage with offers

Hi, buyer wants to buy several items which are included in Simple Delivery and benefit from combined postage. I’ve suggested adding to basket and checking out in bulk rather than individually in accordance with the guidance. However buyer advises tha...

Resolved! Combined postage with Simple Delivery

Hi, is my understanding correct that it’s not possible to use combined postage even if the buyer hasn’t paid yet? I’ve looked at the guidance etc but the various postage management options referred to don’t appear to be available. Any help/advice on ...

Refurbished Windows 11 computers

I have noticed quite a few adverts with Refurbished Windows 11 computers for sale. I also noticed that a lot of these computers are getting on for 10 years old. And when I checked if that those models were supported by Microsoft for upgrading to Wind...

Can a seller put the item price up on the item after you have made an offer

A seller advertised an Item for £59.99, I made an offer which he refused. He came back with an offer he would except, but he had put the item up by £10 to £ 69.99. Does ebay except that, or is it against their rules.

Faulty item

Hello, if a seller doesn't accept returns what do i do if the info i got from him was wrong, a tv i bought arrived today and it has a faulty screen, the backlit led lights need to be replaced.

Unsolicited email

Any idea how I stop these silly unsolicited emails from eBay, if I wanted to offer I would have done so

Ordered x2 items, received x1, was refunded x1, but require both items.

Ordered x2 items, received x1, was refunded x1 but require both items. I ordered x2 Perlesmith VESA screen mounting brackets. I specifically needed 2 identical items for a project. 9th October - only x1 arrived. Informed seller immediately, no respon...

won item in US but unable to pay as eBay says they will not ship to UK

Won an item but unable to pay for it as seller does not ship to the uk they have international shipping and everything appear good there end but UK not on the list of countries they can ship to using the eBay international shipping any help greatly a...

EVRI

Hi I ordered a sofa it was sent in 3 parcels 1 delivered by DPD the other 2 was EVRI, however the EVRI ones was saying they was collected and now delayed nothing is showing up on tracking, is anyone else having this problem? thank you

Show transaction as completed

How do I show an item as having been posted to a buyer? I listed an item as collection only but a buyer asked me to send it to him which I did. The item is still showing on my selling page as ready for collection.

Question regarding delivery for fragile item

I have sold a fragile item (bathroom-style mirror). Original listing specified collection only. Buyer misread, and requested delivery instead. I am considering my options rather than cancelling sale and refunding. As unable to deliver via eBay, I wil...

Item not arrived. cannot appeal. What to do next?

I sold an item. Posted with Evri. Reached delivery depot and sat there a week. Buyer started a claim. Item suddenly shown as delivered a week earlier. Case closed. Item still not arrived. Ebay won't let me do anything. They say case is closed and can...

Hi there Ebay have removed a listing stating it violates there polocies , it was model aero engine

Why have Ebay removed my model petrol aero engine , it is noo different to some one selling a petrol lawn mower ? tia

Buyer request refund, item not returned

So I sold an item late August, with a request for a refund on the last day of the return window, of which I offered a discount (subsequently rejected) so reluctantly offered a refund on the 6th October, giving a returns label. The item had been marke...

Sold item to buyer and they have chanhf mind

I sold a camera and the buyer is saying it is missing items. Even though I have listed all the items for sale and added pictures. They went onto another website and asked why mine did not have some of the items so they want a refund. I dont think I d...

Resolved! Request for Help Regarding Refund

After I purchased the item, the seller neither shipped it nor replied to my messages. This went on for about half a month, so I filed a refund request with eBay. Even after I requested cancellation, the seller still didn’t reply to me. Could you tell...

Issue with postcode preventing me getting a label

Hi, my buyer had extra letters added in the end of their postcode which causing me a problem generating postage label post the item out. I have contacted the buyer and asked them to correct it, so they have, but I still see the post code with that UK...

Do I need to return an item if eBay has refunded me via opening a case?

I’ve been refunded as the result of winning a case but don’t know if I should dispose of the items? There has been no returns slip

ebay. will not accept my payment despite sufficient funds

Ebay will NOT accept payment for my item although well over sufficient payment funds.

New or used?

I have some dance shoes I want to sell that were bought some years ago but never used. Can I list them as new, or do I have to list them as used (even though they are not)?

Why are none of my listing on ebay not one of thrm

Why are none of my listings listed on eBay not one of them is listed why is that

Potential Buyer being told "unfortunately this seller will not deliver to Ireland"

I am based in the UK. I have an item listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed. A potential buyer located in Ireland, has tried to purchase the item, but is bein...

Labels

Sold an item but the link to postage label is not working.

vat on UK purchase

Hello, Please discard earlier message as "something went wrong our end"I have just bought a set of curtains from a UK and had VAT added.and he is unable to advise why.Can anyone advise please? item£10.65Standard tracked delivery£5.54VAT *£1.24Order t...

eBay Simple Delivery - eBay issuing partial refunds without buyer input.

I've seen this topic appear a few times over the past few months, and as far as I'm aware, nowhere is it written in eBay policy that they can decide to issue partial refunds and close the case. This is for items damaged in transit. It seems in cases ...

Closed pages and purchasing from them before they are shut down.

I have ordered an item, now it says that it has been sent and has three more days to arrive, now I know that I am slightly early, but the page I ordered from has been closed down for a policy violation, what do I need to do if the item doesn't arrive...

Hi

HiI want to speak to an agent

Payment

hi it’s first time I’ve sold them eBay I’ve printed off delivery label posted it have the tracking. is that all I do and once it’s delivered, I can check the tracking and then will I get paid? thank you

UK to USA shipping via Royal Mail via eBay - working yet?

For the last few months I've been unable to sell anything to USA because I use Royal Mail postage through eBay. I've got a pile of packages I've had to cancel and I'll tell the buyers I'll relist when it's working again. Is it working yet? Last time ...

Delivery times to lockers / parcelshop

I have noticed that in orders, the delivery time is recorded as when the buyer collects the item from the locker / parcelshop, not when the item arrives. I have had several occasions where the item arrives within the delivery timeframe, then the buye...

When i list an item and press list at the end it cones up oops try again

When i list an item at the end where us says list with displayed fees it says oops try again. This has been going on for 2 days. Any help would be appreciated.

Trying to buy an item that's sold in the UK but the system doesn't allow it even if I live in the UK

Hello everyone.I am trying to buy an item from a seller in the UK. My only address is in the UK but at the checkout the system doesn't allow me to proceed with the payment, returning a message that says the seller doesn't ship to Aberdeen.... The sel...

Knit pro needle set

Post office has given me ref number for my tracked item saying they delivered it on Saturday , I was in all day no postman came to my house , I've tried to track said item and and ask for proof of delivery to no avail have not even got pictures as re...

Posted to Argos. I think buyer will need to pay extra postage fee

Hello, I am a long time ebay seller but very recent user of ebays simple postage service. I believe that I sent a small parcel with large letter postage. This item was sent to Argos so that the buyer can collect. Will the buyer be informed that they ...

Purchase History Report

Just spent fruitless phone call to ebay to ask why there is no option to print off a purchase history report as there is for sales. Was told there isn't one and nobody has ever asked for one. As someone who buys a lot off ebay I dont want to have to ...

Pre Order

Pre order item listed as dispatched before it is available for release. Seller advised the below.. I’m quite new to this so just checking whether this is normal? “We have to purchase the shipping labels within 7 days of saleWe purchase two shipping l...

Age verification doesn't work

Age verification not working even though I put in my credit card details and the chat bot is useless and no human is available even though it's between the hours they say they should be

Resolved! refund for postage label - buyer cancelled

Ebay charged me for the postage label for an item I sold. The buyer then cancelled. How do I get a refund for the label?

VAT ON UK Purchase

Hello, Just bought item£10.65Standard tracked delivery£5.54VAT *£1.24Order total£17.43 *VAT collected on this transaction based on

Resolved! Update on Complaint from buyer

Yesterday evening I had another email from this buyer saying they received the item 3 days late. This time the username was different to the first and at the bottom of the email it says Sent from Outlook for Android. The whole email says "I'm the buy...

Counterfeit items

I believe that EBay is complicit in selling counterfeit goods. Ebay thinks that when buyers receive a refund that the problem is solved.Many buyers will not recognise that an item is fake.Ebay takes honest feedback in regards to counterfeit items at ...

Age verification, not verifying

The credit card I’ve been using for eBay past few yrs and recently to verify age, with no problems , now says there’s a problem, contact customer services , but no one can find out what The Problem is and have been with Live Chat several times over t...

Simple delivery is really messing things up

Anyone else having problems as a buyer or seller being forced to use EVRI, when the only every thing is that they mess it up every time? When buying I want to be able to choose which courier is going to deliver my item, and I cannot rely on Evri, thi...

new feedback not showing up

Hi hope someone has the answer I am getting positive feedbacks as the number is going up . But no new feedback is showing on my account now for about 2 weeks although new feedback has been left by my buyers ??

Refund postage for item i listed wrong

I sold an item but I listed wrong size so I refunded the buyer, but it didnt refund the 3.35 postage. This is not the 1st time and I can't afford it anymore, total waste of time.How can u be refunded for the postage u didnt use?Regards

Ebay

Hello, I returned an item using the eBay return label (Royal Mail tracking OY847623075GB). Royal Mail sent the parcel back to me with a red sticker saying "address incorrect." The return address was provided by eBay, not by me. I have the parcel with...

Damaged item for returning. Can i take it to a post office?

Can I take it to a post office newsagents so they can print out a return label please?

Simple Delivery

Simple delivery keeps getting my size of item wrong.Not on all ocassions to be fair, but on the majority.All my items are small pacel,but simple delivery keep using large letter.Why?All my mount listings are the same so there should be no difference....

Ebay

Hello, I returned an item for order 21-13622-32267, but Royal Mail sent the parcel back to me with a red sticker saying the address was incorrect. I used the return label provided by eBay, so it seems there was an issue with the address on the label,...

Simple delivery Parcel size

Hi if I use Evri for simple delivery and the parcel is longer than 61cm (showing this as the max length) but under 120cm Evri max size will it get delivered? The parcel will be under the weight limit selected

What do I do if I can’t post parcel by allocated date

Fees

Why does eBay charge the promoted listing fee on top of postage and taxes. Sounds just like a stealth eBay tax to me. I feel they’ve lost touch with their buyers. Anyone else think the fees are all wrong nowadays

Help to change return options

Hi, I need to return an item but I chose the wrong option for return, how can I change it? It won’t let me change

My son wants to buy a car but the seller wants my son to pay before seeing it .

My son wants to buy a car but the seller wants him to pay now . If he does will he get a refund if car isn't right

selling computer programmes

How do list a computer programme for sale, delivery by e mail as a pdf. E bay will not release customer e mail, so where to i send it.

Resolved! Seller changing delivery to courier

Hi, I stupidly had normal postage down for a heavy item sold (crockery). I have now agreed to fund a courier myself rather than use Royal Mail. How do I change the settings in my post so eBay knows I’m not using the Royal Mail option?

buyer cancelled order and i had to refund shipping myself?

hi, so i have a gaming laptop listed on ebay for sale and someone bought it with an additional cost of £14 for shipping which was added onto the price, they cancelled the order and i refunded it but when i refunded the order the £14 has come out my b...

0 organic views and impressions

Hi everyone, I need some Urgent advice I know I am not the only one experiencing this problem since there is reddit threads and also I have seen people complain on twitter about this to. I have been selling for roughly 10 months, I normally get 100k ...

Custom charges.

I’ve sold to USA regularly. But just now I’ve filled an online post from home form from Royal Mail and at the end had £5 extra added to my invoice. The buyer hasn’t been charged this. I wasn’t aware that eBay sellars had to cover the buyers custom ch...

Recalled product but seller won't refund

I bought an electronic cat toy 3 weeks ago from a business seller. Today got a message from ebay to say the product was recalled in May 2025 because it tested higher than legal levels of lead in the solder. Ebay's advice was not to use it. I don't ha...

Seller not responding and Ebay no help whatsoever

I recently purchased an item on eBay that was collection only. I paid for the item and then tried to arrange collection. The seller kept sending messages to call him to arrange pickup. I am aware that I should do things via eBay so they have a track ...

Refund postage

I have a buyer who has bought something and it’s arrived damaged. It’s not the couriers fault as I asked someone to wrap the items and post the items for me and they didn’t use bubble wrap on a plate. How do I refund the buyers postage

Poor service/care by Evri Simple Delivery

As a buyer, how do I make contact with either Evri or eBay about parcels being damaged when delivered? It seems that only the seller can make a complaint I want to complain about the condition of my latest parcel was in when received this evening. Se...

Postage

I’ve got two items a buyer has bought off me and is wanting to buy another one in two days time, but he’s already paid for the other two items but eBay is telling me to post them what do I do because I don’t want it to spoil my ratings

DHL

I have arranged DHL collection for today but they haven’t arrived

Mistakenly paid using old card before updating new card

I stupidly paid using an old card right at the time when I was updating details to the new card. Can’t seem to get through to the seller even though the item is already posted. How can I find out if the seller got paid?

GSP returns?

Customer in frane, item arrived damaged via uk..ebay GSP..FranceWHO should it be sent back to? customer cannot find where to print lable and we do not have option to do one at all?Thanks !!

Cancelled listing

I thought I cancelled a listing but obviously never as sold on here. Cannot contact eBay on here so I cancelled the sale and issued a refund. I don't know if they will get their protection fee and postage as the refund showed the amount for the item.

Ebay refunded the buyer but I haven’t got my item back

I sold a label printer and it turned out it was the wrong model so the buyer sent it back but it got sent to an old address so the item went back to the buyer. The tracking number confirmed it’s been delivered but not to me and now eBay refunded the ...

Motorbike queries

Hi, first time selling. I have placed a motorbike for auction on the site. How do I agree on a bid and contact the bidder? Also it states cash only (don't know why) does this mean the buyer will bring cash when he/she collects it, or that Ebay will b...

Video removed from listing

Hi, can anyone tell me why my videos of items i am selling are removed. Ebay do not say exactly why the video is removed. Even though its a video of the item i have photographed from all angles. So nothing in the video that not in the pics

Tracking my order when I go on link comes up with a red error notice

I have a tracking link but when I press it it comes up with a error notice

feedback

I had a buyer leave me feedback to say the item was damaged in the post ,but he cancelled the sale after he had paid so he never even got the item so i can't see how he can leave feed back to say it was damaged in post . This order is cancelled 10 in...

Privacy

How come buyers can get your email address from eBay? I thought eBay treated their Privacy Policy with the upmost respect.

Trouble uploading vehicle compatibility via CSV (UK Motors, ReviseItem / Seller Hub)

Hi everyone,I’m trying to bulk upload vehicle compatibility (fitment) data for an existing eBay Motors UK listing via CSV / Seller Hub report, but I keep getting this warning every time:Warning - One or more item compatibility combinations are invali...

return made but not with ebay label, so refund cancelled but I have received the returned item ?

My buyer requested a refund, I agreed, she has returned the blouse but not with ebay label, so refund cancelled as they think she has not returned, but I have received the returned item ? What should she do??Item number: 336153022350

Shipping info

Dear Sirs,You need to adapt to the present shipping-realities.You will not pay me until you have proof of delivery, which is a very good arrangement for the buyer.As a seller I also need security. Good shipping agents like GLS gives me that security,...

Simple delivery

hello all, is there a way to opt out of simple delivery? i want to send my items with RM special delivery. Also can business sellers choose what delivery method they can use? Thanks.

Purchasing saw blades being asked for credit card details when ebay already has it on file

Why am i being asked for credit card details to purchase saw blades when ebay already has information on file

Positive feedback only option.

I listed a piano on eBay for 99p. It was bought and I messaged the buyer to ask when they would like to collect. Two days later I sent another message to say I hadn't heard from them and got a reply asking for my postcode. I replied within 12 hours b...

Extremely high-priced coin listings

I noted a seller listing 4 coins at quite ludicrous prices, £10,000+ for scrap grade half crowns.I made a polite enquiry but received no reply.It has been suggested to me that shenanigans are afoot, money laundering and other such snide activity. I f...

Seller won’t cancel

Seller change the delivery date and now won’t cancel my order.Say he’s unable to cancel it

Posting taking too long

Why do most items take so long to post even when they are new? I have been waiting two weeks for some of the items I have bought new. It's getting like T**u, I have ordered a lot of items from them and have to wait up to a month . They don't say it's...

Item for sale will be larger than postage sizes offered.

I have a car parcel shelf for sale which is longer than the maximum length "simple delivery / DHL " offer of 120cm. The rest of it falls in line.What can i do, i can't opt out & buy postage on line. Does this makes make my item unsellable on ebay !An...

Resolved! Partial Refund Request

Hi All, Can anyone tell me how to request a partial refund from a seller please? Kind regards

I have been over charged for a item

I have been over charged for an item that I was making an offer on item now says sold and I have been sold the item at a higher price any advice please

Looking for postage refund

I sold an item and generated a postage label with a previous address despite changing my address in my personal details. The cuorier is due to collect today from previous address. in the meantime I have posted the item at my cost so that it gets deli...

Click& collect

Even when my SELLER says he already opted in and SOLD using click & collect before, why does it not show at my end when I try to Pay at Checkout?The ONLY option I see @ checkout is postage to my address.I don't want the item sent to my address as I a...

Listing fee

I have not used any of my monthly free listings however ebay is telling me it will charge a listing fee of £0.36 (insertion fee) when I tried to list something. I have been through multiple times and I have not added any optional add ons that would i...

Item returned as defective but it worked fine

Hi, I sold a large, fragile overhead projector (OHP) recently having tested it rigorously before packaging it very carefully. I don't accept returns. The buyer started the returns process within a few days of receiving the item, stating that it was d...

Searching old listing (as seller)

I cannot find old listings that did not sell. Rather than have to go through the whole process again, I'd ideally like to find my original listings. Is this possible, or have they been deleted?

Football kit stuck at evri and seller unable to contact :(

Does anybody know if chongyangxianxianhan_0 is of existance please as they seem unable to send a message to? Evri has said they’ve lost their package for us and nobody seems willing to help now with money back or anything, is this right? Surely someb...

Resolved! Refund request.

Hi all.A buyer has reported damage to a fragile item when it was opened. Photographs provided by them do not show typical postal damage, and the item was ok when I sent it. I had clearly advertised the fragile status and described some minor (already...

Bought an item that said it can be shipped, but cannot pay because ebay says the item cannot be sent

So I just won an auction that I though can be shipped to my location, I remember reading a message that said it can be sent in the postage. I don't remember what it said exactly but I bid for the item and won. Ebay wont let me pay unless I change my ...

Sellers lying

Why is it that when I have tried to order the same thing from 4 different sellers they have cancelled the orders saying I asked for cancellation but that is a lie. I have not cancelled any orders. If you don't send to guernsey just say. Don't lie and...

New and sealed jigsaw

I have sold a new and sealed jigsaw. I've received a message today to say that it's clearly not new and has been rewrapped and there are 7 pieces missing. I had photographed the factory seal in the listing.

Organic / promoted listings strange changes

Hey everyone, I was hoping to get some insight on a pattern I noticed across my eBay listings. I had a situation where I saw something like 12 views marked as organic and 12 as promoted. After a short while, those organic views just switched over so ...

Missing/delayed Evri Parcel

I sold an item on Tue 7th October and took the item to the Post Office the same day. The item made it to the local Evri depot but according to the tracking information has remained there ever since. I raised a query via the Chatbot without any succes...

Price change at checkout

I'm based in UK and trying to buy from US. The face price of an item goes up a 100 when I click buy now. This is not eBay fees or shipping fees or import fees. The actual item price goes up by an odd 100 something dollars. The seller does not underst...

Tracking Not Working?

On my 'Orders' page it shows four sold listings, three of them have been delivered a while ago and the latest one is in the post in transit. On Friday 17.10.25, when I pressed the 'View Tracking' button to follow the parcel that is in the post, I not...

Selling Authentication address legal not generated.

I’ve just sold a watch and normally a label is generated to send the watch for authentication but this sale the address label is direct to the buyer. I’ve confirmed with the buyer that it is his address.this hasn’t happened before so any ideas or adv...

FormalAppeal-ProofofShipmentProvidedforCaseReview

Dear eBay Customer Support, I am submitting a formal appeal regarding your recent decision to issue a full refund of £17.19 to the buyer. I respectfully disagree with this decision, as I have provided clear and valid proof that the item was shipped. ...

Posting sold items

In details about simple postage it states that you cannot do age verification. When this is the only option to post how can I post with age verification?

watch

i won a auction on a ivicta watch for £32 and i paid for it now the seller has sent me a message saying he had a reserve on it but when i purchased the watch there was nothing about a reserve so i have paid for a watch and the seller isnt going to se...

Request to Recover Refund from Buyer and Return It to Me

Dear eBay Customer Support,I am extremely dissatisfied and disappointed with the recent decision regarding a refund issued to the buyer, despite the fact that the order was successfully delivered. I have strong proof that the item was received by the...

Not able to view offers.

Hi, when getting an offer, go into view offer details and it will only show me full price. Tried on several offers but always get the same result. Any thoughts, many thanks.

listing amount per item

Hi, my site allowed to list higher amount but Ebay not allowing me to list more than $500 each item, so how can I list higher value items..?

EVRI are useless

Please, please, please do not use EVRI to send your items to buyers. They are 'HERMES' who of course were dreadful. I am sick and tired of buying on Ebay and being told my parcel has been delivered by them when it hasn't. Use Royal Mail or any other ...

Resolved! Refused delivery of return

What do I do if the seller doesn’t take delivery of a returned item…how do I get my refund ..jacket sent back with tracked simple delivery label so all in order on my part..

Missed collection

I sold an item but missed the DHL collection time last friday (I got called into work). What is the process to arrange a new collection time/date? Ive tried contacting DHL direct but heard nothing back. Cheers.

Van colour and model has changed

Hi I bid on a blue 2015 courier van and then the next day they changed the picture to a white 2011 van is this a scam????

Sellers Shouldn't Have to Pay Return Postage for Buyer Mistakes

I’d like to raise a concern regarding the current return postage policy for items returned due to buyer error—specifically when a customer changes their mind or orders by mistake.As a small business, I take great care in accurately describing, photog...

Age verification

I’m trying to purchase a circular saw but need to verify my age I’m being asked for a credit card to verify but I only have a debit card is there any way around this ?

Wrong Country

Why is my account coming up with dollars and USA. I’m in England and never had this problem before

Used but failed on first use

Purchased a pair of skates, arrived 6 days ago, first usage was today looked fine, however less than an hour into skating the plastic snapped in two parts.where do I stand? I understand the sellers response but this was the first time using the prod...

Faulty item

I purchased a battery charger a few weeks ago. When I went to use it, it gave me an electric shock on the battery connectors even with the charger switched off, I have photographic and video evidence of this. I returned the item in the original packa...

Hi. Ebay sent a message to say not to send an item to buyer but i already sent the package. Help

Ebay sent an email to say not to send package to buyer but I already sent it. How do I contact Ebay? How do I stop it getting delivered? Help

Wrong parcel delivered

I sold a Lego set, parcelled everything up in a shoe box then put in a plastic post bag. I took the parcel to the Post Office where they scanned the QR code, printed the postage label, and stuck it on my parcel. I received a message from the buyer tw...

Item collection

Have booked a pre paid label for next day home collection (dhl) but the item won’t be available for collection. How do I amend the collection date

Item hasn’t arrived after 22 days waiting

I purchased an Indoor security camera 28 of September but still not getting my parcel.what should I do at this point?how to cancel my order and get my refund?

Resolved! No email from eBay saying I had made a sale 🤷‍♂️

So was browsing eBay today on computer and noticed I had a sale, don't do a lot of selling like a used to but I normally get an email saying I have sold an item. Sale looks legit and postage label created ok, but really odd no email to my normal inbo...

Change delivery postcode but item listings don't reflect that change

Hiya'll. I am looking at an item and my primary delivery postcode is IM7 nxx (Isle of Man). The item shows postage as 20quid. Fine. I then change my postcode to SY5 nxx (Shropshire). The listing does NOT reflect my new postcode even if I log out and ...

Selling after auction finished

Someone missed the end of an auction but contacted me to ask if they can buy the item. Can this be done?

Sending different items to the same address

Hello All, Sooo my son sold his Apple Mac and iPad within 4 days and sent both items to the same address using 1 QR code. First one delivered and signed 14th (the apple Mac) and then on the 16th he posted the tablet using the SAME QR code which was t...

Resolved! Can't mark as dispatched or add my own tracking anymore?

Are you unable to mark something as dispatched and add your own tracking number without using ebays new posting system? I already had a royal mail collection coming for tomorrow, so instead of doing it through the ebay postage stuff, I just added the...

Kept increasing their prices

Hi there, Is this adequate business behaviour to keep changing their prices? Said happy to sell it for £160, then in 3 days later when I asked the seller send me an offer please, says it’s £170 now. I was irritated by the fact that changed the price ...

Refund

Hi, I listed an item as collection. The buyer has not realised it is collect only and now asked for a refund. When I look to process the refund, expecting no cost, as nothing has happened, it is now going to cost me £7.52 in fees due to his change of...

Policy Violation for enabling infringment?

Hey guys, Hope I'm posting in the right place to get some advice on this, this happened about 3 months ago but it's been on my mind because it still sits in my seller hub saying I need to get it resolved so it's been annoying me. I was given a policy...

Unsure if I can cancel a sale

I put an item up for sale which had 2 stipulations in the description.. 1 was that the buyers account must not be new and have at at least a rating of 25 and the 2nd was that no forward shipping addresses as I would only sell to a UK account. The buy...

Adding tracking number to an item which my buyer has received

HiMy buyer has received the item but wishes to make a return. I chose Royal Mail to send the item but did not add tracking at the time of posting. I have followed the instructions from ebay to add tracking but the option is never given in the drop bo...

skateboard

hello，the skateboard i brought before have been in local center for 4 days and the location of it havent update for a long time. I want to know what happen and I hope it will be delivered as soon as possible.

Multiple Business Accounts

Hi, I would like to know how many business accounts can a seller have please? And what information needs to be changed for each account? For them to be accepted on eBay, with no problems.Some online articles say it's okay to have multiple business ac...

Contacting seller about problems with the courier

How do I contact the seller about the condition of the item. It has been dropped either their end or by the courier. Evri left it in an unsafe place on our doorstep which is right onto the street despite our being in for the delivery and also we have...

Proof of Age

I am 77 and need to prove my age! I am trying to purchase a mini chainsaw. I do not have any credit cards as requested by eBay to prove my age they will not accept debit card to be able to purchase the item. I have tried getting help via automated he...

What causes MC011 ?

My ebay account suffered from MC011 these days and my payout was hold . Does anyone know what are the causes that lead to MC011 ?

DHL Operational Problems

I've sold an item and am trying to send but I understand now that DHL ecommerce have huge operational problems in the UK right now.I wish I'd known before. It's crazy ebay have them as a main carrier with little option on large items to use anything ...

Complaint from buyer

This morning I had an email from eBay saying that a buyer of mine hasn't received an item I sold to them but the tracking says it has been delivered. Since selling, I have only sold 3 items and all the buyers have received their items and have left r...

Postage prices

Hi, I've places an order with a seller for 17 items. They have told me that the 1st item is £9, and each extra item will cost an additional £2 per item. That leave 16 items at £2 each on top of the £9. This should make the postage £41, but the seller...

Make to order items

I have a product that is made to order, when the buyer sends me a photo I use that to create my product, how do I sell using extended delivery ? EBay only seems to allow a choice up to 3 days but I need 10, is this even possible ?

Ebay refusing to give me money for an item confirmed delivered £120!

Sold an item £120 inc postage £105 to me£15 to ebay to cover the postage costs I booked delivery using eBays supposedly easy pre book systemThe courier never arrived to collect my buyer was upseteBay refused to rebook the courier eBay told me to rect...

Postage

Why is the postage cost different from my Watchlist to the actual listing of the item??

Trying to accept an offer which is being automatically declined

Hi. I am an inexperienced seller, trying to accept an offer ( thru message ) but the buyer says her offer is being declined. But i want to accept it!

All the ‘choose a title’ listings make buying games so much harder

Isn’t there a way to only see sellers who are selling ONE item (e.g., a single games console games)? Most sellers offer multiple titles from a long sub-list which consequently fills up the search list with out of stock titles. There should be a choic...

revoke Third-party authorizations

how to revoke Third-party authorizations from ebay account , it used to be in Site preferences but cannot find now , can someone guide me please. best regards

Buyers not responding

Since ebay have changed their transaction process it just seems to favour buyers (not including the free listing of items and the buyers protection fee). I have had multiple issues with buyers winning auctions and then just not responding at all, so ...

Rufend

I need refund my money today please

Purchased item but listing removed for policy violation, how to get my money back ?

I bought a mobile phone, seller provided tracking number.ebay says "We're having difficulties connecting to this carrier for tracking updates. Please visit the carrier website for the latest tracking status." This made me feel a bit suspicious, so I ...

Return postage

Hi if I bought two items from same seller do I have to pay two postage’s to send them back please

Resolved! Paying after receiving an item

Is there an option to buy an item after receiving it?

Issue with member harassment and threatening behaviour

Hi I hope someone can help me . I had an item for sale which a member asked if I would post to Canada which I was happy to do so if they paid postage. By the time I had a reply someone had bid in my item so couldn't change settings to international t...

Sold as described… buyer error want to return at my cost

So I sold a car part , description says 2013 guy bought it for a 2016 and says it’s wrong one and want to return at my expense doesn’t seem to be an option to refuse

Warning to Buyers – eBay’s AI Ignored Clear Counterfeit Evidence.

I want to warn other UK buyers about a serious issue with eBay’s new AI-driven case reviews. I bought a “Brand new, genuine Tom Ford Noir Eau de Parfum” for £85.22. Before purchase, I asked the seller to confirm authenticity — he lied, saying it was ...

Evri delivery stolen from my doorstep, seller won’t refund or replace

My house fronts straight onto the street, so packages need to be left with a neighbour or re-delivered if I’m not in. I bought a diesel heater for £105 and Evri tracking said ‘delivered securely to an enclosed porch’, with a photo of the box on the ...

selling

so i have listed a e scooter on my ebay account to sell so someone bought it and i am about to ship it out but i got a policy violation does that mean i wont get the money even if i do ship the product out or will everything be fine please give me so...

Resolved! eBay Balance Payment to my bank account

I got an email that my eBay balance has automatically been credited to my bank account on 7th October. My eBay balance is now zero, but my bank account does not show the credited amount? How do I get this rectified?

Pc

Zrušili ste pc tak prečo ste stahli aj peniaze za 4 veci a prídu len 3

I cannot buy on ebay because my 'contact the seller' does not work. Why?

Cancellations and Refunds

I bought and paid for an item then requested that it be cancelled. Item was cancelled and I was refunded. However, the item arrved, anyway. The seller is demanding return, which is appropriate, and of course I am willing to return the item. Who is re...

deductions from sales

I list my items with Best Offer. Recently accepted Best offers and noticed there were deductions from my accepted 25.00 My final price gave me £23.28 Cant find anything about this deduction from the Ebay pages. Help please

tracking

I am still having issues with RM tracking on ebay page .............We're having difficulties connecting to this carrier for tracking updates. Please visit the carrier website for the latest tracking status. YA221409388GB .I thought it had been sorte...

Upload video

Wont accept my video that I wish to add to my listing

Getting a refund when item returned but you don't have a tracking number

I received the wrong book from a seller in the US. They accepted a return and gave me a Freepost address in the UK. I posted via Royal Mail and got a Proof of Posting receipt at the P:ost Office, but ebay's Returns system keeps sending me to a page t...

STOPPED FROM SELLING ITEMS

STOPED FROM SELLING NAVY STICKERS/DECALS WHEN OTHER ARE SELLING ?????

Simple Delivery - wrong postage amount

Hi, I am an experienced eBay private seller. This week, I sold an item that had been for sale on my seller's page for over a year - i.e. before Simple Delivery began. Therefore when I listed it, there was no Simple Delivery to enter the item size etc...

postage refund to buyer

as a seller, if I do not print a postage label will the buyer be refunded the postage cost?

Resolved! Unable to attend the tracking number

I sold Item ID: 226998936249 and used eBay simple delivery to create a label with tracking YA216038313GB. However I realised that it was 48 hour delivery and the customer required 24-hour delivery. So I bought a label from royal mail tracking number ...

History

I can only see my purchase history up to 4 years I would like to see allis this possible or may be up to 8 years can you help

Item not arrived

Had an item not arrived no contact with seller asked eBay to help they managed to contact seller who said if I close the complaint he will post in the morning I did this and of course he never sent and once the complaint is closed eBay would not do a...

PAGE VIEWS STUCK ALL DAY 18/10/25

Anyone else notice that the Page Views have been stuck all day on 18/10/25 ?

Simple delivery

I sold an item Wednesday & since Thursday I've been trying to arrange a pick up through simple delivery & nothing happens, first I tried Royal Mail, no one came then a courier was arranged for today, nothing. What am I doing wrong? Wish we could stil...

Damage

Hii would like to know how do I claim as a seller when a parcel is damaged in post

Got told that an item I bought was a fire risk

Today, I received a message stating that an item that I bought in April, is now considered a fire risk. The problem is that I see similar items on sale, and yet the others have not been removed or flagged up as the same issue

Duplicate emails

Can someone please tell me why I am receiving emails, possibly duplicates, referring to the dispatch and postage of orders that I have already received more than a week ago? Just received another telling me the goods are with Royal Mail and the estim...

Help!

I purchased item last Saturday, I was provided with a tracking number and latest delivery date of the 20th October. The tracking number provided is not recognised. I asked seller who just said to wait until the 20th

Returned

Hi dear! I heve an order that the client didn’t received and the InPost send it back to me, the client wants the item but want to be send from other company like Royal Mail or evri how can I change it on the app so a can make a new label.

cancellation - postage

Hi, i have cancelled an order and completed the refund however i do not know whether the postage has been refunded? i clicked on pre paid label and printed off label but have not dropped off the item? How does the postage part work? did the buyer get...

What does Resell mean when printed underneath an item that I have just bought please .

What does resell mean when printed underneath an item that you have purchased.

Ive already payed my fees i am underthe age of 16

I'm 14 years old I've already payed the fees I keep getting emails by Ebay but I've already pay 13.92 which is more than what they wanted I've already been charged the fees I'm only 14 and I keep getting contacted

Resolved! Simple delivery too cheap

Hello, I understand I have to use simple delivery as a private seller.However I am listing an item for £250, and I want to include insurance in the postage cost charged to the buyer. I can't see how to do this with simple delivery, is there a way?

seĺling. incorrect photo

I'm selling an item. I've managed to add to the photos an item that is not included. the description of what I am selling is accurate. I've tried to modify but I don't seem to be able to delete the photo. what can I do?

MC011 Action required - Payouts on hold

We have MC011 (not suspended), was selling branded imported fragrances and sales spiked. We have invoice from our supplier who is authorised to sell in the UK, the email says we need to submit the following:- Documentation that shows that you purchas...

How to report seller who is selling fake items?

I have tried to use form but each time I want to report seller and submit it ends up with error.Any Ebay customer service staff here? The seller is deliberately offering counterfeit items. In this particular case, it is a supposedly Polish 2 grosze c...

Returns

I need to change my "drop-off return" details to a “collect parcel method.” The post office refused to accept the parcel, and I was informed it had to be collected by Parcelforce.I have since cancelled the return, but cannot set up a new return optio...

ebay phone number

I cannot buy anything on ebay because my 'contact the seller button does not work. I cannot find a phone number for ebay to complain. What is the phone number?

purchase from Ukraine

Hi There i wanted to buy a sweater and thought it was from the Uk however its coming from Ukraine I've not bought anything from outside the `uk What are the pitfalls if any in making a purchase please

Age verifying when you don't have a credit card

I don't have a credit card ~ by choice and need to verify my age ?

Collection option

I listed an item but didn't see a local collection option. It's been a while since I listed on eBay. Someone send me a step-by-step, please.

Been scammed but no help from eBay

I bought an engine from a guy on here I paid £875 then messaged him for his address so I could collect eBay showed he was approx 50 miles from me. I got no reply for hours then he asked for the QR code that I refused until id collected the engine as ...

Selling

Hi please I want to know if selling Roblox in game items is allowed and if it is how do I sell them

Buyer hasn't Returned Item

I sold an old radio to someone for £18. (I paid £300 for it 20 years again). As soon as he purchased it he bombarded me with messages about packing etc. I sent it to him.He complained about the packing, postage, description, communication, and much m...

Return

Hi I have sent an item for a buyer who has received the item and he has asked for a return by mistake as he was confused to what other item that didn’t come with it. So I spoke to him and resolved the situation. How does he or I cancel the return sta...

Message wrongly saying at checkout the seller wont send to my address

I live in the channel islands & lately after winning auctions I'm getting a red message that the seller won't send to my address, but when I ask the seller they say yes of course we'll send to you ..It's becoming a regular thing

Resolved! Violation

Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .

Item

My package is showing delivered, but isn’t at the store for collection

Resolved! Why is the AI response from eBay so useless

Went round in circles trying to get an answer and rh AI response doesn't answer the question

Seller refund issue and ebay lying

In short i had to return an item due to the buy opening a return request stating the item was missing something it never came with. In the pictures and description it was clear what it came with. I spoke with ebay and they agreed they are lying about...

Customer cancelled help

Hi im newish to selling on here. And would like some help on this matter. Basically they made an offer. I counter offered then they counter offered again.Then I accepted. Now they're cancelling but as I try to press accept its going to cost me an ext...

If i dont want to use ebay's shipping service because i have 2 boxes and 1 is over sized

Have just sold an item and eBay has automatically set up simple shipping. The order needs to go in 2 boxes and one is over size so I want to send with Parcel Force. How do I cancel the simple shippingbas I have been charged