Member To Member Support

Buyer did not collect from Argos in time and the item was returned

Firstly, Happy new year everyone! Another first for me, I have an item that been returned as the buyer did not collect from their chosen Argos collection point in time. (No message from them and is a brand new account) How do I stand in regards to re...

Postage

Why have I been charged for postage from my funds when the buyer pays for postage.

Resolved! Payment

Ive sent off an item via special delivery i did not use the pre paid postage actually cost me more and got delivered in less than 24 hours as it was a pricey item so wanted to make sure all ok. Now the item has been delivered but i cannot say sent an...

I cant refund the buyer

Hi, i sold a dvd and the buyer says it doesn't work. He has asked me to replace it but I dont have a replacement so I tried to refund him the full amount, however Ebay won't let the refund go through, saying that the amount is invalid. What do I do n...

How to combine postage with inpost

Resolved! Courier cancelled prepaid label

Hi, my buyer has bought a prepaid label but the courier has cancelled it and I don't know what to do. Do I buy my own label?

ORDERS

All my orders have disappeared?

ebay keep removing an Item and then approving it, only to remove it againm

this item had been listed for over a month as a buy it now, I them sent it to auction at a lower price. Since then it has been removed or hidden by ebay 4 times in 2 days. Each time I appeal and win, relist and then they hid or remove again, and we g...

stolen goodsbought i phone as christmas present

bought iphone as christmas presentsold as new and sealedopened on christmas day not properly sealedwas property ot seven and trent water authoritylocked as corporate programed item obviosly stolentried to return but return was cancelled as just outsi...

Global Shipping Program

Please could Ebay or someone within Ebay or EbAIy Bot confirm that the Global Shipping Program is or isnt operational anymore?

Received an eBay package that isn’t for me

Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...

Resolved! evri

Hi everyone, I’m hoping someone here can give me some guidance. My eBay Simple Delivery package has been stuck with Evri for more than a month, and I have no idea what else I can do. The tracking hasn’t updated in weeks, and Evri hasn’t replied to an...

Buyer wanting refund

Hello, a customer bought an item from me, but an error was made from my ends. The product is still with me and the customer wants a refund, I’ve been trying to make a refund but it keeps telling me to add a payment method, meanwhile the total amount ...

My balance yesterday £823. Today available balance £405. Please explain.

Yesterday my balance showed as £823.11 and I expected all of it to be paid into my bank account on January 6th. Today my available balance to be paid is £405.40. Please explain the discrepancy.

Debit Card Details have disappeared from my account

Went to pay the balance of my shop fees today and my debit card details have disappeared. There was issue with payments two weeks ago and I was being billed intermittently for "failed" charges. My debit card is in date with no issues. Any reason this...

Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..

I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...

REFUND

my son accidentally made an offer on an item and the seller accepted the offer and ebay did an automatic deduction on my credit card i cancelled the order and the seller rejected the cancellation claiming that my card was charged GPB53 and he recieve...

Resolved! Money Back Guarantee for sellers

I sold an item and sent it using simple delivery with Evri as the courier. Some time after the expected delivery date the buyer contacted me to say the item had not been received. Looking in detail at the tracking the item had stalled in the Evri sys...

Unsafe product

Hi i was notified by ebay that an item i bought has had an un safe warning issued by the government. I have messaged the seller and got absolutely nothing back what should I do????

can someone please tell me how to contact the ebay resolution team

i paid for a george vacuum cleaner that was advertised as pick up onlythis was on the 19 december but despite several requests messages to the selleri have never been given an address to pick up the item

delayed delivery of return item

Seller has accepted a return, but has requested that royal mail do not deliver the item to that property. Royal mail call it 'item retention' and so far this has happened three times. RM's tracking doesnt say when the item will be delivered, if ever....

Postage Label

I have sold an item whereby postage was to be paid by purchaser. However, when parcelling the package, I have had to print and pay for a Royal Mail 48 Tracked at £2.75.Why should I have to pay?

Posting by Special Delivery

Can anyone tell me please how to select Royal Mail Special Delivery as an option for sending sold items? I use Simple Delivery usually but would like to use Special Delivery for some items and can't work out how to do it! I have tried to request help...

Evri incorrect parcel

I handed over a package to evri shop on the 27th (despite using Sellotape all around) the label had come undone (it appears to be anyway) and Evri stuck it on a random package which had another label and delivered it to my buyer. so the items receive...

Dispute Fee

Hi, I listed an item and sold it mid last year, the item was a set of tables and I listed as buyer to collect. The buyer paid and asked me if they sent through a shipping label would I post out which I agreed, however, the shipping label never arrive...

Selling prescription diet dog food

Can someone explain to me why prescription diet dog food are prohibited? Prescription diets are not prescribed, just recommended. Anyone can buy it online or in shop. There are not medicated. They just formulated to help manage some conditions.

Postage

On simple delivery can you still sent Royal Mail Next Day Special Delivery or would it just be tracked and signed

Postage Insurance Claim

Hi All,I am looking for a bit of advise. I just recently had a buyer make a claim against me for a lost package. I issued a full refund on 01/01/2026 and now want to make a claim on the lost item. I purchased postage from Ebay for second class Royal ...

Postage

The postage clearly states that Royal Mail 2nd class for 0.87 but when I request label it gives me yodel for 2.87 . Why can I not choose my own carrier. Yodel is not wanted

Posting

I recently sold my bike and I chose collection but after it got sold the system is asking me to print the label and ship it I tried doing it but the couriers won’t take it. Is there any other options to send the bike in uk? Thanks

Last year's orders

Just noticed my "Orders" has reverted to zero for the start of the new year. There doesn't seem to be a way of finding my orders from last year now, wanted to check on an item that only sold last week. Any ideas anyone? Private seller. Thank you.

2025 pending delivery sales dissappeared

My Balance has gone to Zero since this morning. How can I see my total sales pending delivery balance for 2025, Please?

i dont know what else to do

So i bought a car wing off somebody to repair my vehicle, it was very crudely 1 layer bubble wrap. okay i can work with that. sadly in the meantime i had also ordered a door, i then had issues with the item not being collected from seller, no room in...

Transactions from yesterday and relating funds have disappeared

All items in transit have disappeared from my feed. Also sales made yesterday and the relating monies have disappeared too!

How do I request further funds to cover a postage method requested by buyer after listing was finish

How do I request further funds to cover a postage method requested by buyer after listing was finished?

Resolved! Priced my item at £50 but eBay listed it for £60

EBay added £10 on to my listing, ive tried changing the price and it still ends up with £10 added on

Sold an item, shipped via different postage method.

Recently sold an item, couldn't change postage from simple delivery. Posted the item Tracked and signed for, free to the buyer for peace of mind. Messaged buyer and gave tracking number via private message. Item was received, funds still pending as d...

Cancel order-possible scam

This is a new one on me!I bought a fairly low cost item, around £10. After a few days, the seller contacted me to say they don't have the item. They asked me to cancel my order, promising an immediate refund.I do hate it when sellers try to sell stuf...

Purchased a wheelchair with 2 years warranty no reply from seller

Hello, I purchased a wheelchair for my disabled grandmother back in September 2025. The handbrake has snapped of byitself indicating a manufacturer defect and the business seller who is selling this wheelchair with a 2 years warranty clearly advertis...

Resolved! Faulty goods

I have had a message from a seller saying that they have to refund me has the items I bought are faulty. Do I have to do anything in order to get a refund?

Missing global shipping order

I have had a case opened where the buyer hasn’t received their item, it has left the global shipping hub and gone missing from there, I believe this is now eBay’s responsibility, but we have reached day 3 and still no sign of resolution

Postage labels

Hi guys anyone have problems booking postage labels directly on eBay if I book them individually one at a time the system works fine if I select more the one label to book the system will not do more than one at a time please advise thanks martin

Photos of listed items disappear when I sign in

Hi there,I'm having a problem when searching for items to buy. When I look up something I want to buy, all the photo's which accompany the write up detailing the Items are fine. However, as soon as I sign in, the write ups are still there but all pho...

EBay glitch?

Has anyone else’s ‘orders’ disappeared at midnight? I can see active listings but my orders have disappeared.

Faulty item as informed by email not to use

Received an email regarding an item I bought having safety issues and not to use was ordered in August seller is saying item is fine and it is incorrect what I have received how do I get a refund as will not use now due to what I have received

Return of post and package

Hello, would I be entitled to my money back on a cancelled purchase, for the post and packaging? The parcel was not sent out, it was cancelled and money was given back to the buyer for their purchase.

Battery

Hi I bought a battery and as it did not fit iwas offered an exchange.I sent the battery back 2 weeks ago as arranged and agreed .Still no replacement battery sent as Offered by them

Quantity edit issue

Hi,I am changing stock quantity in variations but after a minute it again reverted to original quantity (first time entered qty - sales) while i want to remove sum quantities which are not available. please suggest

Resolved! Klarna experience?

I did an account link, but then they declined, with all my data? anybody had bad experience with Klarna?

Please lift bid restrictions

I lost my phone not knowing the one used my was using my account too and was bidding without buying items please help meI have now restored my information. Please

Selected simple delivery and the buyer paid for postage. But there is no QR code or shipping label

Although the buyer paid for postage, now that the item has sold, the only option that seems to be available to me is to pay for a collection. This is significantly more expensive than the amount the buyer has already paid, and is approximately half t...

Someone sold me a stolen item

I bought an iPad about 2 years ago, which worked fine up until recently when I reset it and it is now locked to a school. The school told me they can't reset it because they had many iPads stolen around the time when I bought it, and there is a polic...

Suspected buyer fraud contradictory claims (Order 07-14013-62445)

Dear eBay Support Team, I would like to report a suspected fraudulent behavior by a buyer Initially, the buyer contacted me via eBay messages claiming that the parcel arrived opened and completely empty, stating that the contents were missing and ask...

Business Postage Policy is totally screwed up, pages won't work

[ Update - okay, it looks like it's lying to me, when you create the listing it does appear to show the tracked services I want. But technically the site is a total mess. ] I don't know when this happened, but after changing a few things related to w...

Can't upload a short .mp4 video to a listing

Although my short 42 seconds-long video is in .mp4 format, I constantly receive an automated message after trying to upload it to my listing telling me that has not been uploaded because it is in the wrong format. I don't understand this. Can anyone ...

Item ruined in transit by seller's hopeless packaging

I have paid for and received an item (a printer) that was so badly packed by the seller, that it arrived broken, in fact ruined. It is now unusable and worthless. I simply want my money back. I have sent the seller pictures of the item and its packag...

EBAY UK SHIPPING TO SCOTTISH HIGHLANDS

Well I'm totally hacked off at EBay. I have been told by a Kent-based seller that shipping from an EBay default UK location classed the Scottish Highlands as NOT IN THE UK. This is absolutely ridiculous. Whilst there may be additional shipping charge...

Heavy Lay-z-spa Postage

Hi there,Just wondering how folks are posting heavy items. I have a lay-z-spa for sale. It weighs over 30kgs (in the box). I’m trying to find a courier company that won’t charge hundreds to post it. I see that other sellers are offering free postage,...

refund

Hi, I bought a led mask in May 2025, but it is a developed fault seller is refunding but unable , has ask me to process through Ebay but I can't see the option on ebay refund for old orders

Refund of unused postage labels

Please find below email from Jyoti of EBAY from 16th DecemberHello Trevor,Thank you for contacting eBay Customer Service. My name is Jyoti, and I’ll be assisting you today. I understand that you have contacted us regarding the refund for the unused p...

Resolved! How do I contact a human customer advisor?

On 24th December I scheduled an item to be listed today (31st Dec at 18.30). I was messaged by eBay saying my item will not be listed because of a policy violation. I have apparently included my contact details in the listing. Which I haven't. I've t...

Vtech Geni Laptop

Bought a genio laptop 21st October for my little girl christmas gift. Charged the laptop and doesnt work . Seller not answering chat ? Unsure if its under warranty really upset as this was a Christmas for my 6 year old and now im £60 down. How do I g...

Posting

I have a parcel that is longer than the medium size, so an oversized parcel. How do I create postage for what I need? thanks.

i am not getting variation options

when i list something, i don't get options like add colors (more than one),or sizes and other specifications like this. Mainly i don't get add variations option for my product. i only get option to add only one color or other specifications.

Sellers - please stop using AI for descriptions. It produces annoying twaddle.

When I read a description, I want information about the item in simple language. Size, colour, material, age, condition and so on.I don't want to read about how much joy it will give, how its presentation is enhanced by its origins, how it is sure to...

Resolved! Tax Exempt Items

I want to buy an item that is tax exempt for me due to disability…how can I buy it without paying tax automatically? Chat bot is useless…tax info on eBay doesn’t cover it. Seller doesn’t know. Can’t get a live chat or call back with an agent. No pull...

My buyer has paid for 'collect in person' accidentally and wants item posted; already paid for it.

Hi, need help sorting this: buyer purchased an item from me at auction and has paid ebay. Now realizes she chose 'collect in person' option, but needs item posted. How do I deal with this or does she need to do something, and if so, what ? Thanks guy...

Can't access my sellers account.

Ebay won't let me access my account, cand add listings or even put anything in my basket

UK Shipping specified but International buyer purchased

Hi there, I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They enquired if I would change to international and before I could answer they have purchased and specified a ...

Resolved! Business seller still refusing returns label and refund for smashed item in post.

This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I rec...

Refund for an item buy says not received but it has been received

I sold an item to a buyer on 2nd December and posted the same date. The seller contacted me saying that the item had not been received. On 10th December buyer stated still not received the item so I refunded the buyer. I then received a message from ...

Refunds with simple delivery

An item sold recently and posted under simple delivery was lost in post ebay have refunded purchase price to buyer but no mention of posted do ebay expect buyer to loose cost of postage/

Payment on hold - Poor ebay customer sevice

I have tried to pay for some items using a voucher, my ebay balance from selling items and my own money. The transaction failed due to an error but the payment still says processing and my ebay balance has not been returned to me. After two weeks, sp...

Contact number

Anyone know how I can speak to an actual person for help with item that never arrived? All I keep getting is Automated assistants .

Order cancelled but shipping label created before I realised.

Hi, a customer made a purchase and then cancelled again later on, but before I realised this, I had packed it and printed the shipping label. The system is now showing that I am unable to cancel the order due to having posted it, however I haven't po...

How to buy item in UK

If desperately want an item listed on UK eBay but when I click order it says I have to ask seller if the will ship to me. I did they agreed and created a new listing but I’m still getting the same pop up. They don’t know how to correct please help. S...

Resolved! Closed

closed a request by mistake how can I ask for refund pls . Thank you .

Recently tried to sell a car on ebay it did not sell now my acvount has been restricted due to outs

Recently tried to sell a car on ebay , it did not sell but my account has now been restricted due to an outstanding payment ,struggling to find a way to contact ebay and sort this , any suggestions welcome

Simple Delivery is broken

I am trying to list a set of 4 badges to sell that i know will only cost me £1.55 to post, yet ebays auto system won't change the price from the £2.72 Simple Delivery feature. I have large letter selected yet it doesn't change to the lower rate.

Why are my price reductions suddenly being disallowed under the Feedback manipulation policy???

So ... 20+ years on ebay and 100% perfect feedback. I'm currently clearing my late mother's house and doing charity sales on ebay. To avoid landfill, I'm dropping the price on non-selling items down low to try and shift them. Then suddenly out of now...

HELP PLEASE I NEED TO CONTACT EBAY URGENTLY

HELP PLEASE I NEED TO CONTACT EBAY URGENTLY. I'VE TRIED BUT JUST KEEP GOING ROUND IN LOOPS, NOT HELPFUL IN A VERY DISTRESSING SITUATION!

problem with a buyer

A buyer I've had recently has been very difficult to deal with, sending me a large amount of emails (always polite but with an 'edge' to them) I have been questioned on dispatch, tracking and the actual item (a sealed blu ray which took him almost 3 ...

Jamo D260 speaker

A two jamo d260 speakerParcel sizes66x40x30cm x213kg x2how is the package should be use?and which carrier and service should choiceand what is the cost?Parcelforce Express 48 about 13.63Parcelforce Express 24 about 14.83how do buy Extra Protection?ht...

Promoted listing fee even though it didnt come from an ad

I'm being charged promotional fees on an item that didn't come from an ad. These are items I've given my customers links to. Ebay has done nothing to get these sales but I'm still being charged? I'm not sure what I'm paying for? Ebay is taking a cut ...

Item misdescribed

I bought an item describes as measuring 40.00X15.00X2.00CM. On arrival, it is less than 27cm. No use to me. Seller is refusing to refund

Cheating Seller !

I made an agreed purchase price of £25 for x12 air fresheners and paid through PayPal instantly.Once the payment was made the seller then sent me another email saying that he could not now match what had been agreed and he would supply only x6units I...

Golden shred memorabilia

Why on earth do eBay ban what is consider to be a bye gone advertising piece. The world seems to have gone mad, and eBay are creating a problem out of an innocent piece and are penalising us for supposedly making one.

No reply from seller

I bought a impact wrench earlier this year it has broken and has lifetime warranty but the seller refuses to reply to my questions , any idea what I can do next .Thanks

Am i in the wrong? Vinyl stickers order

Hi all,I want to see if I am in the wrong here because I dont believe I am but wanted to check before I do anything else. I ordered stickers for my horsebox, 3 names of horses. Ordered 100mm height x UP TO 550mm ALIGNMENT HALIGWELL HARRIER HALIGWELL ...

Refunding buyer

I sold an item to a buyer which has now been returned to me as they have left their registered address with eBay. I want to refund them but have no funds in my eBay balance to do this. I have tried to see how I can add funds to do this but the eBay h...

Same QR code used for two parcels

Hello, We sold two separate items to the same buyer and posted them individually. Unfortunately, we mistakenly used the same QR code on both parcels. Because of this error, only one payment was completed. The second QR code expired and payment was ne...

Item from Poland to UK (HM Revenue charges)

Purchased an item to the value of £400. Tow bar for a vehicle. Seller is based in Poland and did not see this at the time of purchase. Presumed UK. Item was due on the 16-29th and still not here. Last update on the tracking was on the 23rd Dec advisi...

eBay forces postage options for sellers - how do I change this?

I want to list a small, low value item. I want to include simple postage: Royal Mail Large Letter. Not tracked [value is small]. This costs, retail, £1.55.eBay 'thinks' I need a tracked service and wants to charge me £2.72. This is not appropriate.I ...

Resolved! How to mark an item as dispatched...

Hi, I sold 2 items to the same buyer and packaged them together - however, I'm unable to mark the second item as dispatched so am getting nagged to send something that's already gone! Any suggestions very welcome, mtia!

Cancelled order - but buyer being asked to pay

I was selling an item. Someone reached out directly to organise a sale which we agreed. But before I had time to take down the listing on eBay someone else bought it. Which was my mistake for not ending the auction in time. So I cancelled the order b...

Did not get an item

Hello. I bought mobile phone iPhone 17 pro max and did payment straight away but unfortunately I did not get this mobile and by tracking number I saw that mobile was sent back to the seller. Would you write me how I can get full refund. beforehand th...

my ebay app not working

Whenever I try to access any of my ebay pages, or if I try to login, then I get the following error message: "Invalid access token. Check the value of the authorization HTTP request header"Never had any problem like this before.

I have a payment to ebay on my mastercard statement which i do not recognise.

I have a payment on my mastercard to ebay which i do not recognise. How do i track this down with ebay?

Advertised as new - not the case

l purchased a coat from seller who advertised the coat as new, however this was not the case. The coat had an old dry cleaners ticket attached, the coat was stained and the colours had run in the appliqued area. The dry cleaners explained this was du...

Buyer Protection

On 9-Dec-25, I made a small purchase from a trader. The item was not delivered. On researching, I found that the item was delivered to an address with a different postcode. I asked the trader for a refund from and was refused on the grounds that the ...

Wrong password after changed it several times

When I tried signing in it kept saying problem try later. Tried different computers/phone. So reset password and in but when tried to view account/my eBay it asked for password and then didn’t recognise it. When through process again but same happene...

Resolved! Seller Postage Preference

Hi All,Quick question.....I have just sold something that I listed as free postage (seller pays, namely me). I expected to be able to choose the postage carrier as the seller offering free postage, but it has given Evri, whereas I would have chosen R...

I bought an iPhone 17, was not delivered and Ebay was not helpful

On 22nd Dec 2025, I bought an iphone 17. It was said to have been delivered on 23rd Dec but i didnt receive the item. I prompt brough this to ebay's attention and the lame response was that since it was marked as delivered on their website, they coul...

eBay has hidden one of my listings and I can't see how to resolve it.

I've listed a straightforward listing but eBay has sent me an email saying "We hid some of your listings: Offering to buy or sell outside of eBay policy". I've gone back through what I did and can't see the issue. I've re-posted it twice and I'm stil...

Arrived parcel I did not order

A parcel has arrived with my name on it. I did not order it. Simeone, somewhere, has made a mistake

Postage label

I have been charged twice for postage label I didn't print label but it said dispatched. Then I went in to print label and it charged me again can you help please.

Workshop Manual

How can eBay allow an organisation advertise a workshop manual by showing a book and supplying to the customer a cd rom. There have been other buyers being misled by this totally confusing advertising method which allows the seller to obtain money un...

Need Help – I bought an iPhone on eBay, it's Marked as Delivered but Not Received (eBay/PayPal)

I bought an iPhone on eBay on Thursday and paid via PayPal. The seller provided tracking details. It is now Saturday at 23:12. The tracking shows 23:12 – Delivered and Signed – NDC Parcel Hub Delivery. However, I have been home all day and no deliver...

Restricted account

Tried everything, new info, new debit card, updated addresses

Coupen decbalance5

Hi all, im a private seller. EBay has added coupon codes to some of my listings without my agreement. Decbalance5. I understand that the buyer gets a discount, but where do I stand with the money? Do I lose out or do ebay honor my original listing pr...

Resolved! Howto stop a seller with 1000-10000% overpriced items

Check out seller and his stamp sale. I am very surprised of his sale record 122. His sale objects just now have either good picture or good condition. Most of them miss corner or more. I mostly react to the fact that the description of wmk and the li...

Has eBay’s simple delivery changed ? Help plz

Hi can someone please help as I’m not sure what’s happened, has eBay change their simple delivery size limits, I can’t find anything about this on their website. I’ve used DHL simple delivery months and suddenly I can’t use dhl anymore due to it say...

Seller Scam - eBay refuse to compensate

I received a message from the seller to say that although the item had been marked as delivered within the eBay system, they realised it has not and it was an 'admin' error. They assured me the item would arrive. When the item did not arrive I sent n...

Resolved! Scam

Hiya i was recently in the market for an xbox rog ally x and found one at a reasonable price, when it arrived i received a folded sheet of card not big enough to hold the console never mind the original box. Ebay arent doing anything about it and the...

Parcel stuck at parcelshop for Evri collection.

Hello, I've bought an item on the 18th of December and it was dropped of at an Evri parcelshop on the 19th at 14:25. Since then it has not moved. I realise that it is the Chirstmas busy period and that Evri's cutoff for Christmas day delivery is at 1...

Seller fraud

Hi thereI purchased an iPhone on 6th December 2025, on listing the seller mentions that he/she would post the item after 16/17 days. So I waited and kept in touch with seller, who always gave assurances that I am posting shortly, after lapse of sever...