Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
'Your seller account is at risk' -- why?????
As a business user why am i being threatened with the message 'Your seller account is at risk' message 'due to unresolved issues'. Apparently i need to add tracking to all my deliveries even though many which i do are simply posted through Royal Mail...
Buyer abusing policy
I sold a perfume opened never used, therefore bottle was full. The buyer got it with the perfume cap broken, still usable as normal. he decided to return it and when i got it, the level of liquid was significantly less than when i sent it. i tried to...
Posting two lots to the same buyer using Simple Delivery
Hi - I have recently successfully sold several lots of cassette tapes. When coming to dispatching them, I noticed that two lots were purchased by the same buyer so I thought it would be sensible to combine the two into one parcel which has now been d...
Authenticity Guarantee
I am a private seller who sells items I have collected over the years that I have now decided to let go. I recently sold an item of gold jewellery & it went to the authenticator … today I was told it had failed authentication as whilst it was 14k gol...
Accidental refund - item delivered but unpaid and ebay cannot resolve
I had very good communication with a buyer on messaging. I only had one item and the buyer had paid £80 for two items at £40 each. I refunded the whole amount by accident, sent the one item at £40. I contacted ebay who said they couldn't do anything ...
Clicking on Buyer says "User Not Found" yet they have paid for item?
I just sold a pair of jeans this morning. When I click on the buyers name, it comes up as "User not found", as if they have deleted their account? Yet they have "paid" for the jeans - I am a bit wary of posting them, as this has scam written all over...
Seller no longer has my address to send item
Good evening all An item I purchased broke and the seller has agreed to my request to send a replacement. However, my address has now been removed (as the return by date has passed)and the seller can't access it. I can not message them the address on...
Non Paying Buyer twice
Two weeks ago i had a non paying buyer who asked for extra time. i said i would wait. & days later the same buyer bought another expensive watch. he has not paid for either of them. I know i can cancel the orders but that still leaves the buyer able ...
Buyer wants to return a brand new phone as he doesnt understand how to properly use it
A buyer has reached out to me as he brought a brand new, unopened, security sealed phone as he no longer wants it. He states he wanted a dual sim, to which the phone is a dual sim. It takes a nano sim and has an esim to which he has to contact his pr...
Resolved! Sold a camera and buyer immediately asked to change delivery address (should I be worried?)
Just sold a camera for £500. The buyer has only 1 feedback rating. He immediately messaged me saying he used the wrong postal address and asked to change it to another one in the same city. We're both in the UK. Am I being overly cautious or could th...
Simple Delivery
After using Ebay for 25 years they have decided to change all of my listings, without consulting me first, by changing my postage from what it has always been to Simple Delivery. I have spent all my weekend changing each of my listings back to normal...
Resolved! Selling my MuckTruck
A potential buyer has made an offer I want to accept but I'm wondering if he thinks I will post it. He doesn't have recent feedback, it's over 12 months old and I replied to his first offer telling him it was collection only but he hasn't replied to ...
Buyers making offers and then not paying
Why on earth do buyers have 4 days to pay after making an offer? This is ridiculous...I am sick of people making offers and then vanishing! Surely Ebay can work out a way to protect against this
Buyer committed fraud and payment institution sided with them?
Hi All, I sell book sets on eBay and had a buyer get in contact about purchasing 5 sets from me. I offered them a discount on purchasing 5 sets in one listing and they purchased them under one listing. I let them know 4 of them would be delivered wit...
Switch and bait
Sold a Nintendo switch lite on eBay and the buyer is claiming it’s not as described. You can clearly see it is a different console and not the one I sent . They are trying to scam me is there anything I can do ?
Resolved! Guidance Needed – Buyer Returned Used/Damaged Item
Hello,I need advice on handling a return for order 19-13452-76622. The buyer selected “No longer want item,” but the water gun was returned used (water still inside) and with a ripped box. The item is not in original condition and cannot be resold.I’...
1 auction, 2 parcels, 1 lost
Ok so I sold 6 desktop pc's. Due to weight I shipped in 2 seperate parcels (seperatre tracking) and insured for the approapiate value. Buyer missed the first delivery. When the redelivery happened only 1 parcel got delivered. After nearly 2 weeks of ...
Possible fraud
hi I’ve listed an item on eBay which is a canoe. The buyer has asked to come and look at the canoe and has offered to pay in cash and collect it later as he doesn’t have a trailer for a roof rack at the moment. Is this in violation of eBay rules and ...
Cancelled purchases
I recently listed a PS4 as an auction and it sold, however the buyer cancelled the transaction almost immediately. I sent him a polite but robust message about wasting peoples time and thinking carefully when making bids. I also then blocked him. I r...
Scam Buyers on eBay
Why are there so many buyers on eBay, trying to buy items from my eBay site but demanding that I, the seller sells the item away from the eBay platform, and asking me to use PayPal for payments for their own protection?Or is it just that they do want...
Auction bid won but buyer has not paid and tried to cancel bid
How can I obtain the name and address of the buyer who won an auction bid and then immediately cancelled?This is a blatant breach of UK law and I want to sue them for damages in the small claims court.
Counterfeit PANDORA and not as not as described.
I had the misfortune to bid on a pair of "SOLID 14CT GOLD PANDORA " earrings. They were a present for my daughter. They arrived and looks great. They were kept unused for a while before her birthday. A short time later, the same seller used the exact...
seller protection
Hello,I have already submitted a photo of my ID card 6 times, but my account is still blocked. Could you please let me know how many more times I need to update my account information? What is the reason for the delay?Thank you.
Buyer returned an item damaged and warranty sticker tampered with.
Hello, just looking for some advice. My buyer purchased a mint second hand Sony CD player from me (hifi separate). Shortly after they received the item they opened a return stating it powered on, but didn't play CD's. I thought it was odd as it was f...
Refund issue
EBay are so hard to actually speak to!! somebody bought and item from me they then cancelled the sale straight away without paying anything but eBay in the infinite wisdom have refunded them the purchase price. Has anybody had this before? TIA
Authentication rejection
Hi - I recently sold a pair of trainers that were covered via the authenticity guarantee. No issue as my items are legit.They have rejected the item saying that although the item is legit, the box of the trainers is damaged more than what I said in t...
Resolved! Damaged in transit
I sent an item using Simple Delivery and it was damaged in transit. How can I recover the cost of my item? It was sent using Evri but they say eBay is the carrier
Missing parts and pieces that were never there.....
I have a question, and as I'm surely not the only person here to have had to deal with this BS I'll hopefully get an answer I sent an item to a buyer. Auction sale, no returns. I'm now dealing with a return because the buyer believes the delivery was...
Urgent: Fraudulent Buyer Activity – Request for Investigation & Action
Dear eBay Support, I would like to report the following buyer accounts for fraudulent activity: *username removed* These buyers are repeatedly: Returning empty envelopes instead of the actual item. Opening bank disputes after returns to obtain double...
Urgent: Verification keeps failing, but I've already confirmed my identity multiple times
My payouts are on hold, and I'm being asked to verify my details again. I've already done this several times. What's going on, and how can I resolve this?
Am I part of a scam?
I’m trying to sell an old mobile phone, I’ve noted that my seller is located in Australia (I am based in the UK) and has only joined eBay today. Should I be concerned? Thanks
Ebays authentication process
So a designer bag was returned as ebays authetication couldnt verify it. I have refunded buyer and have since had it authenticated by 2 professional authenticators with certificates. Im so annoyed with ebay as i was made to lool like i was selling fa...
Buyer saying item was stolen and they recieved an empty box
I sold an iPhone on eBay. Evri tracking is showing it was delivered (posted through letterbox) buyer saying they received an empty box and sent a photo of package ripped open. They are requesting a refund. How can I get eBay customer service to help ...
Seller(s) copying my pictures and text word for word.
Under English law the person who creates a 'work of art', a photograph, painting, sculpture etc) automatically owns the copyright so why does eBay allow sellers to copy my photos and text, word for word?These sellers are also claiming stock in Englan...
Stolen Item
My item got stolen after it was delivered outside my address by royal mail, would i have to make the claim to royal mail or would the seller have to refund me and then make the claim?
Accidentally refunded buyer
So I accidentally refunded a buyer to the tune of £250. The buyer had disputed the condition of the item and requested a refund. This is the first time I had done this. eBay were telling me to send a postage label, but the process when doing it for t...
Resolved! Buyer wants to change delivery address
Hi folks, Just sold an item for £100 . The buyer has paid but then told me the address auto-completed and wrong. I choose the simple delivery method so have a prepaid label ready. Can I just put their correct address and stick it over the address par...
Return of Rolex watch
If I buy a Rolex watch. Can I return it if I have changed my mind
Buyer wants to return item - poor quality
A buyer wants to return an item, they’re claiming it’s damaged and not to his expectation. The product I sent wasn’t damaged when I sent (have photos to prove this) and certainly isn’t poor quality, was securely packed. Any ideas with how to handle t...
Buyer not confirming receipt
Himy buyer has paid for my item through eBay. They sent a courier to collect the item but they have not acknowledged receipt of the item. It has been a few days since collection and they are not responding to my text.what can I do to ensure I get my ...
Refund seller
I sold a jacket and got returned through being minor blemishes the buyer didn't want to proceed it said on my said eBay would give them a full refund once I receive jacket, I could see the money sitting on my eBay account but couldn't get to it then ...
Selling in the US with a UK eBay Account
Is it possible to sell items in the US marketplace using a UK-based eBay selling account?
global shipping
Hi, need some advise on a Global Shipping issue, the item arrived damaged (?) and the buyer now wants me to give a "80% refund or I'll return it which will cost you a lot of money, your choice". My question is am I covered under the global shipping p...
Non payment option missing on cancel order
Hi. I am trying to cancel an order because the buyer has refused to pay. But when I click the cancel order drop down, the option isn't there to choose buyer not paid. I want to report them because they have flatly refused to pay.Please can you help?
Package sent to another address but my buyer cannot locate it
My buyer messaged me to say her package was sent to her neighbour address, but she is unable to locate that neighbour. The picture shows it was delivered and collected. I have messaged the buyer for a confirmation, but no response. I gave a full refu...
Selling Pokemon Cards
This month I have received over a dozen offers on a single card from different buyers each time. When I initially responded with a counter offer, there was never any response from the buyer and eventually I just ignored the offers believing them to b...
Resolved! Buyer suspected of making false claim
Despite wrapping an article in layers and layers of bubble wrap, taping and wrapping more bubbles wrap, placing in a larger than necessary box and filling the gaps with more padded bubble wrap the buyer has submitted a photo of the completely smashed...
Hoilday Mode
Hello.I am away on holiday from 29th August to 16th September.1. Should I show my items with this hoilday mode showing.or 2. Should I hide my listings.If I choose number 2 and it is reflected in feedback from a customer, will eBay remove if received ...
collection
buyer says ebay have not sent him QR code for me to scan
Buyer won't pay!
I recently sold an item but it had a missing part. I advertised this fact and it was sold. Everyone was happy. Then a week or two later, I found the missing part and contacted the original buyer - I told them them I'd found it and did they want to ad...
Scammer Allowed to Leave Negative Feedback
HiI had a return today where the buyer had swapped out good parts for bad I actioned a call back and explained that I would refund but need to report this to Ebay the call back agent said he would open a case against the buyer, I asked the agent for ...
Buyer no feedback
I always check buyers before sending and I note this buyer says been on Ebay since 2021 but on checking feedback there is nothing - no positive, no negative. Just felt it seems a bit off as the buyer says she has bought things? Am I right to be suspi...
Scammed fraud
Account was hacked payment card removed and goods worth £275 reduced to a fiver he as£5at my end it stated your item as sold for £255 so I duly posted expecting payment of £255 to follow and waited than a payment arrived for £5 .? I contacted the buy...
Seller admits losing item
Looking for help, I think it's unfair that a seller can create a postage label and mark it as dispatched, when it hasn't. Recently brought an item and the seller provided a tracking number, and marked as dispatched. I then receive a private message f...
Suspicious Sellers - iPhone 16
I am in the market for an iPhone 16 pro max and whenever I look at the seller, there is like a 90% chance the account is a new ebayer with 0 feedback score rating. I think there is a new scam going on because seeing at least 20+ accounts over 2 weeks...
Buyer stating product faulty
I have a buyer contacting me stating that the sandals I sold her were not just faulty but not genuine. They became damaged while being used by her and she has apparently thrown them away. I have offered her a partial refund but not interested. Any su...
Resolved! customer asked for later delivery
Hi , sold an item to a customer who was on holiday,, customer asked for delay on posting until 20th of this month , son i packed it and bought label, waited and posted it on agreed date,, no issue with customer but ebay have given me a defect for lat...
Warning: it appears that eBay/EVRI can't be trusted.
When you buy EVRI postage through eBay ("Your package will be tracked and fully protected in case of loss or damage in transit") and the contents of the package are not in the package when it arrives: 1. EVRI says eBay is responsible for compensation...
buyer saying item arrived damaged
hi buyer sent message saying item arrived damaged but the photos attached do not match item soldasked buyer to send photo of full kitchen door showing damage rather than close up of corner but not had reply,what can i do about this?this is not first ...
Resolved! Suspension of my listing while negotiating
I have a listing for a hot tub. It is a simple sale but the buyer needs to arrange a crane andHGV transport as well as arrange for the electrical power to be extended into his garden. Until he has everything lined up and contracted for, he is relucta...
Negative feedback and blocked and eBay offers to help ME CLOSE my account
So normal sale.Delivery notification comes through.Check later and I have negative feedback.My first one, so obviously my world falls apart (sarcasm).Ahh buyer doesn't understand that the little trays are tucked into the side of the case - womble !I ...
How to deal with threats.
I would like to thank all that helped with my previous questions regarding a buyer that attempted to try and get a 50% refund on an expensive item but refused to return.Ebay has found this in my favour as I did exactly as advised.However the buyer ha...
sold a car
I sold a car 2 days ago and no contact from buyer, what can I do now
Hi I have an item sat on my selling list
I have an item flagged as policy violation 2-194901640166 which has been there months , how do I get rid of it ? When I press "resolve" everything is greyed out
Report Fraudulent Buyer
Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...
About the order
I had received the seller's offer so I don't know exactly what this is so can you help me with this? Please and when I go inside the offer so they ask me about the payment but I didn't place any order so why should I pay?
posting high value item to shipping centre in uk
Sold item of high value, ebay say to post out, but noticed that the address is a shipping company in London that ship to Kenya and USA. In the event the parcel isn't received by the buyer, and given that e-bay have taken that responsibility from the ...
Help! Buyer wants to send a friend to collect car
Hi, i have just sold a car through the auction. The buyer wants to send 'a friend' to collect the car, which will have to be loaded on to a recovery truck. The friend just called me to say he will be collecting it at the weekend, and will pay via ban...
excellent item being returned as damaged
i just sold an excellent conditioned phone, the buyer has said that its damaged, and has one the case to send it back. now i'm £100 out of pocket, how do i claim this back thru ebay please???
Pattern of Fraud? High-Value Items “Lost in Transit” – eBay Needs to Step In
Hi all, I wanted to raise an issue that’s becoming increasingly concerning, especially for buyers of high-value items like smartphones. In recent weeks, I’ve had multiple transactions where sellers dispatch items via Royal Mail, only for the parcel t...
Buyer trying to return a different item and claiming my item is broken
Before the buyer bought my product he asked for proof that it works I sent him the proof and he bought the item and now he is saying 8 days later that the item I sent doesn't work and when he sent me the photos it was of a completely different watch ...
Seller not responding
hey, I purchased a 2k drum filter two days ago but the seller is not responding to my messages. I’m now unsure as to what to do. pls help.
reactive account
Hello,I have noticed that my account has been restricted/disabled, and I would like to kindly ask for clarification. Could you please let me know the exact reason why my account has been limited?If you require any additional information or documents ...
Returning something that’s been tampered with
Hi everyone, I could use some advice. A buyer purchased video camera, then requested a return. I refunded them in good faith, but once the item came back, I found it had clearly been tampered with and is no longer in the condition it was when I sold ...
Buyer by a buyer
Long story short, I sold an Apple Watch, the buyer then requested a “Returns Label” I asked if there was a problem to which he claimed it was a FAKE, I sent him the original Apple receipt which matched the serial number on the box (that I packaged it...
This Return case is getting crazy
High priced item sold end of July. Buyer received and started demanding nearly 50% partial refund stating item not as described. I asked for the item to be returned if not happy for a full refund and sent return postage label through Ebay including t...
STOLEN BRASS INSTRUMENT
Our gold brass cornet was stolen from our car in the Whitechapel area of London on 25th July 2025.Can we make it to hot to handle?Is there a way of tracking if someone tried to sell it?Model number 4330GIdentification number C01827 No-one is helping ...
Cancelling a bid
I bought something by mistake but despite me contacting the seller within seconds of buying the item nothing has happened and it has been impossible to get eBay to do anything until they proceeded the order hours later. It looks as if I am going to b...
Resolved! Buyer Fraud...
had a buyer that asked for more photos to be sent via their email address. They then sent a badly mocked up 'paid' email using a fake 'ebay' account address. How do we report this to Ebay or do I just got to the police.
My account got restricted due to eBay's Bad Buyer Experience ("BBE") Policy
Hello Community,My account was recently restricted due to eBay’s Bad Buyer Experience (BBE) policy.However, I cannot find any option to reinstate it and continue selling.I believe this decision may not be justified, as my shop has always maintained 1...
Refunds
I sent a parcel using Simple Delivery. Collect+ accepted parcel, I have the receipt & tracking number. Buyer didn’t receive. Tracking shows it wasn’t deliveries. I advised buyer to open a did not receive case. I uploaded the receipt and tracking on t...
ebay seller protection
Hi, I sold a item on eBay but the item was damaged in transit i always was told i had seller protection and eBay would cover the damaged item but am told that's wrong can someone clarify
Is this a scam?
Hi. So a buyer purchase one of my items (a used phone) and decided to collect. They then messaged me asking to arrange a collection once they’ve confirmed their shifts at work. Today they’ve messaged that they are now unable to collect the item and w...
Buyer cancels
Hi, would someone be able to help me please? During the week someone bought a large item from me which was due to be collected today (Sunday). However, late last night (Saturday) the buyer cancelled and said they can no longer collect the item. There...
Resolved! Is it possible not sell to users with 0 feedback / new users.
Is it possible to do this kind of setting?A few new users with zero feedback purchased items from me and never paid. I had to wait four days before I could cancel the orders.All my listings are set for immediate payment, but somehow, when they go thr...
Oversea buyer
Hi, although I have excluded oversea buyers I have been contacted by one who wishes to use u/KingBenneth as an intermediate. Is this allowed through eBay or should I be extremely careful? Thanks.
Simple Delivery - am I protected for iPhone scams / delivery issues?
Hi, I find myself in need of selling an opened but brand new iPhone (which I studiply cannot return to store because I took it out of the box…).I see that postage options have recently changed and I’m being pushed to Simple Delivery, where normally I...
Buyer states item is faulty but after 30 days
Hi, just trying to see where I stand as ebay help is running me around in circles. A buyer has messaged 36 days after collecting an item (small kitchen appliance), saying it is faulty. I am a private seller, Question is am I obliged to offer a refund...
eBay refuse to do anything on potential scammer
A user made an offer to a camera I’m selling which I accepted. I was a bit suspicious as this is a brand new account with no reviews. But then I thought, if I’m a first time buyer, would I be want that skepticism. But then I saw this message. I sighe...
Evri lost parcel
Hi I need to get in touch with eBay but don’t know best way evri have lost a parcel that I sold via eBay & im trying to claim for the lose evri say I need eBay to claim for me .
Concern with a buyers account
EBay message stating they cancelled an order as the buyer was no longer on eBay. problem is I've already dispatched (and it was an expensive item). It's due to be delivered tomorrow. I don't appear to be able to cancel the courier online.I've been pa...
Seller protection
Hi , can I have some advice, I recently advertised an expensive bike on site, someone paid but the payment was pending , they said they would pick up a few days after but didn’t show , I then have not heard anything for a week, today the funds cleare...
iPhone sale
Hi people i recently sold an iPhone and the buyer paid £126 I got £118 after the fees etc. the buyer initially wanted to collect as was willing local but then asked me to send special delivery as they were heading back to Carlisle for work. as such t...
Royal Mail, not collecting on time or at all
A day or two ago, I read there had been an issue with Royal Mail 48 tracked? Seemed also it was thought the issues was resolved? Last week not only did they arrive for collection outside of the allotted hours, they also arrived without the label. I m...
Someone is playing games with my listings.
I think someone is playing games with my Ebay listings pretending to be interested in buying from me, when my items are clicked on they are then sent to offer.I send offers & they are not bought so I delete them & relist only for the same items to be...
Resolved! Issues with buyers addresses, will my account be restricted for cancelling orders?
I'm based in the UK and don't ship internationally. I had one order in May and another in July that I had to cancel using the reason "Issue with buyer's address," as both buyers had used postcodes that don't exist. Neither of them lives in the UK, an...
Postage
my sales went from this ^^to this; without me changing anything.I had made 7 sales previously all were making me money with just posting as small letters. now sales are like this for some reason and I’m losing money and had to cancel the orders
Resolved! Items received broken. Who refunds?
Buyer received coffee mugs, all damaged. Buyer sent photographs. Ebay said they would refund her, but haven’t. I am going around in circles trying to access a ‘live’ agent. Any advice? Thanks
Resolved! Untrustworthy buyer
I advertised an item for sale as cash and collect. The buyer has paid through EBay but has made various feeble excuses about when they will collect and I have answered many questions about how it works and if I am prepared to demonstrate it which I s...
Resolved! harassment and intimidation advice please
Last week ( I used to buy too many handbags I won't use )I listed a lot of bags but there were no watchers. Now I have checked today and virtually ever one has a watcher but no option to send an offer.Am I right in thinking it may be someone I had to...
Listed as artist on work that isn't mine
I am an artist, selling my work on Ebay. On four recent occasions I have come acrosspaintings listed as mine, or signed by me, which are not mine. The sellers have removed myname, but offered no explanation. I would urge all artists to check that thi...
Bit confused
Just had someone make an offer of £630 for one of my items.Great i accepted.It appears that Ebays buyer protection was £18.90.Fair enough it's their platform and no one does anything for free anymore.The downside is that it has come out of the £630 o...
Customer wants item to go to a different address.
My customer paid for an item and immediately sent me a message to post it to a different address. I enquired why within 5 minutes. Customer is ghosting me and now after three ignored messages, I don't know what to do. Account is 13 years old with abs...
Has anyone used cvs or office max to pay for there purches threw ebay
Has anyone purchased a vehicle with ebay and made the payment threw a cvs or office max or loves a card with a barcoad is what they want
Simple delivery,another ebay failure
I made a eBay sale and sent by "simple delivery". One week later, the item was returned to me, undelivered and absolutely soaking wet, i mean soggy, all paper and cardboard packaging is just a mess of papier-mâché held in a poly bag. There has been n...
Sold item for dispatched but was collected in person
New here I listed an item with promo fees. Someone offered, we agreed on price.The amount I wanted to receive in the calculator ie 350£ sell £364. So, I Sent an offer and they accepted but I forgot to change the delivery to collection/pick up. Paymen...
Resolved! Item I sold returned to me broken by Evri.
Hi all, I am a very new seller, so please can you help? I sold and item and posted it to the buyer, they never received it, and it was returned to me. When I got the parcel back, the items were broken. How do I refund the buyer & put in a claim for t...
Resolved! Buyer brought an item and is now selling it for a profit. Is that allowed?
Hi I sold a cardigan this week and now I see that the buyer is selling that same cardigan for a profit. Is that allowed?
Authenticity
Hi, a genuine item I listed and sold was rejected by the authenticity team as being fake. As I personally bought the item myself I know it is 100% genuine. Has anyone else experienced this? Quite upsetting
Sold an item and payment hasn’t been paid out
I sold a high value item and eBay says the funds will be available on the 7th August. It’s now the 8th of August and still no funds???? I tried contacting an agent on live chat but met with an error message and to try later?
evri parcel sent through royal mail postbox
I accidentally sent an evri parcel through a royal mail postbox. I saw on other discussions that they will usually still deliver it but with a grey label. However, the buyer ordered for a collection in shop, not to their home, and theyve already canc...
Am I being scammed
I sold a pair of trainers that where to big for my husband they had been in the cupboard in a box for about 2 years. Perfect condition new in box with tags. I bought them from a well known sports shop but cany find proof of purchase anyway the buyer ...
Postage/collection issue
I recently sold two items of clothing to a buyer and instead of asking me to adjust the postage, they marked one for collection. Usually I advise them to pay the postage for both and I refund the difference once I have posted them (this was stated in...
Customer scam me. I lost money and my product!
For anyone who read this please be AWARE of customers scamming. Recently i sold a gpu (worth £370) to a new account (0 feedbacks , 1 month old account). I sent it to him then after 1 he received he open case to return the item and he claimed that my ...
Cond by a buyer and ebay
I sold a portable dvd player on here all still in original packaging as new. Only used it once. Was working 110% have plenty of photos of it working in 3 stages and all accessories etc. Guy buys it, send it out. He kept it for 28 days then on day 29 ...
Lost phone - buyer re-imbursed but I've got nothing?
I recently sold my husbands Samsung Galaxy Phone on EBAY.(just like I've always done with both his and my own phones when we got a new one - never had an issue before).However, when the payment was still showing as pending, I cintacted the seller to ...
Buyer cancels after postage has been paid but before despatch.
Hi. i am selling a laptop and the buyer has bought and funds have been paid. I have packaged and paid for the postage including protection which came to £24. If i accept can the postage been taken from the refund? Or is it better to decline the cance...
Buyer since 2006 but no transactions
I am selling an item and a buyer from Lithuania bought it. He has been a member since 2006 but has no transaction history. i listed my item as collection in person and he has asked for it to be collected by courier
Return dispute
Hi, I need help urgently. The seller sent me a return label and insisted the item be collected on a Friday, even though I explained I couldn’t take time off work and requested a weekend collection. They wouldn’t work with me on that, so I followed th...
damaged
iv sent am item and evri have said its been damaged beyond repair and cant deliver it to the buyer. ebay is holding the money so iv not been paid and buyer hasnt got item. cant get any help from evri or ebay
Buyer refuses to return item meant for someone else, after mix up at the post office counter?
A buyer is refusing to return an item meant for someone else after a mix up at the post office. The real recipient is waiting and I want to sort it out for them? They initially agreed to the return and the no more response.
Item removed by EBay
I have had a book removed by EBay but it is listed by another seller?
Sold item gets refunded in 13 minutes without my involvement and I lose the money - what happened?
When the auction ended, the buyer contacts me saying they are delaying payment. When they do pay 4 days later, I post it the same day. The tracking says it was successfully delivered four days after that.Then another 6 days after that I get a message...
Private number plate sale
What's stopping the buyer from saying he hasn't received private documentation plate and e Bay not paying the money .With a dispute which could take an eternity to sort out as outside sources would have to be tried to be brought into dispute to ident...
Concerning Sale
I’ve had a high value item up for sale for a while, today it was bought on buy it now. However, the buyer only opened an eBay account today. They’ve paid outright, without any conversation, and although I’ve tried to message them, they’ve not replied...
Resolved! customer bought 23 items , hes using KLARNA payment
Hi, customer has bought 23 items , hes using KLARNA payment to pay for them , payments seem to have gone through ok , he has asked and im happy to combine postage , he has also asked for a bit of discount on items and again i have no problem with tha...
buyer has won payment dispute
In the end of may 2025 i sold 2x iphones 16.With all the evidence of postage the buyer did nothing but give me grief from the time i posted it to them recieving it. Trying to say id sent it to wrong address then i recieved notice via ebay that item w...
Buyer breaks item then wants money back
Morning all as I cannot get through to e bay i thought I'd try this as I am at my wits end. I sold a mother board for a hot tub at a reduced price. The buyer messaged to say it arrived, fitted and was working as expected. Two weeks later I get a mess...
Postage combined and i of the 2 items appearing as delivery pending
I recently met a buyer's request to combine postage for 2 items they had purchased. The buyer paid instantly and requested a refund for postage for the second item to which I agreed and refunded. I printed off the postage label via the link on eBay a...
False tracking details
I purchased a Iphone on 22nd July for a birthday gift, delivery according to the seller was via other courier (5days).The item was showing pending dispatch and I queried the seller on 28 July.The item was then marked as dispatched and entered "POST45...
an inaccurate return
buyer requests a return on a navy handbag which she states is black not navy. Anyone looking at the photos and the bag can see it is navy and white, not black as she states but Ebay are allowing this return so I will lose out financially and with add...
klarna payment
im selling an item and a buyer wants to pay by klarna. its a worthy amount of money that I don't want to lose. so my concern is do I get the full payment and then on their side they pay three installments and second can they get a way out of not payi...
Feedback
Protect and defend the good sellers more! Stop letting buyers destroy our reputation. Trying to be the best team player but not feeling protected by my team at all. I wanted a career here but to know that buyers can get away with telling lies on sell...
Scamming buyer?
I had a return request open on Monday from a buyer stating that DVDs didn't work. I asked for some pictures to be supplied and got a a reply saying no as they refused the parcel from the courier....yeah refused the parcel...discs not working. I reque...
URGENT HELP⚠️
Hi all, I really need advice and possibly help reporting this. I sold an iPhone on eBay and posted it on 28th July via Evri.The buyer is now claiming the screen is damaged.But here’s the weird part: Evri tracking STILL shows “not delivered”, and eBay...
I returned an incorrect item to France. It has just returned back to me!
Hi Folks assistance please.I sent for a part for my Renault. June 4th. It came from France. It was for the sliding door and i didn't notice it was for a right hand door not left as we have in the UK.I asked the same company for the left side. They di...
Buyer cancelled order and received full refund, but parcel was still delivered
Buyer cancelled the order, due to a long delay on the delivery, the buyer got a full refund, despite the parcel being delivered. Because eBay are evasive I can’t speak to a human to explain this, the limited automated options don’t cover this issue. ...
Seller Protection? - Scam addresses
I'm a seller who has previously been scammed by buyers, and Ebay refused to help. I've sold a phone today, however the address is this "shop-N-ship" business.In short, i'm nervous to post the item as I don't want to be scammed again. Does anyone have...
Seller Punishment by eBay - A year long sentence??
So Xmas last year I cancelled 16 orders as I had been let down by a supplier, I panicked and wanted to refund my customers asap so they could purchase elsewhere before Christmas......I know wrong move! I will hold my hands up for my ignorance of the ...
Sold an Item
Hello, I have sold and dispatched an item. After the item was dispatched the tracking number was uploaded to enable the seller to track. Inside ebay the status says dispatched, however, when you click the tracking number it takes you to another scree...
Tracked service doesn’t protect you against scammers
Sent an item with a tracked service. Delivery photos looks like item is not damaged. Customer has put a claim in for a refund due to just empty padded envelope arriving. Tracking shows bottom of padded envelope and you can see logos that came on the ...
Resolved! Potential buyer messaged with their phone number
I have used eBay since the late 1990's although it has been a while since I sold anything on the platform but have done so multiple times in the past.I have one item for auction at present. I received a message from someone who says they are interest...
Buyer asks to change address
Hi my buyer now ask me to change his given delivery address as he given a old address. I have already downloaded the qr code with the given address, is it okay to change address not via ebay? Help
Resolved! Delaying delivery at buyers request
Hi The buyer has paid but requested I delay postage til after Aug 6th. ( it’s July 29th) I have no issue with this but how will it affect - the postage label done through simple delivery- my sellers score as ill technically be late dispatching ( eBay...
Seller help; item arrived damaged and insurance doesnt cover the costs of the damaged item
Item delivered and buyer has reported damage. The item is no damaged beyond repair and cannot be resold. Sold for £260Buyer purchased the Evri postage through ebay. I have raised a claim for the damage however I noted the compensation was only £25 is...
Resolved! Request for courier for local collection
I’m new to selling. I’m selling for local collection only. I received this request “Hi, please advise if it is ok to arrange my own collection by courier from your place? Thanks”. I’m considering this is possibly a scam of some sort. It looks like I ...
unreasonable postage
Why are sellers getting away with listing one courier eg royal mail and when you buy expecting this to be sent with royal mail they keep cocking up a good service by sending goods with a completely different courier, (N-evri) the worst courier servic...
How to claim for a lost item when the label has been here rated by eBay
I generated an Evri label on e bay for an item I have sold . The item was lost and I have paid full compensation to the recipient. I am now trying to claim this back from Evri but they say I must do this with eBay as eBay generated the label . How do...
Aggressive request for refund from a buyer……..
I have had quite an aggressive request for a refund on a pair of sandals. The seller says I didn’t put the width in the description and they are too wide. I included the sizing in the item specifics and also posted photos of the label on the box, cle...
Refunds
Hello, I have a problem with a buyer, he decided to return it, he told me that there was no picture on the monitor, I replied, how come there is no picture on the monitor? I have evidence that my product works perfectly, before I sent it, it worked, ...
Resolved! Offers from New Members
Hi, I seem to be getting offers from new members with zero feedback, who have only joined on the day of the offer, location is Australia, and postage address is in UK. I don't believe these are genuine buyers. Is anyone else having offers like these?
Item not arrived. Seller has removed themselves from ebay
I purchased a iterm from Ebay over a week ago and still not arrived. I went onto my purchase to contact seller regarding this .and for some reason the seller and my purchased as dissappeard. There is nothing in my history regarding this what can I do
Buyer message me that item was not inside the box after 2 weeks
Good Evening Everyone,I did sold a item. packed and posted myslef. After 2 weeks buyer message me the phone was not inside the box. what would be the best course of action to take. any suggestion would be much appericiated.
Getting paid for items i have sold
Is anyone else having to wait 8-9 days before ebay decide to pay you what is owed. They have changed the posting policy and use evri now who are taking 6- 7 days to deliver an item? I posted items up to 10 days ago and still haven't been paid by Ebay...
Unsure if scammer
I just want a clarification, if eBay sends out a email with a gmail account? I’m the talks with a buyer, who made an account yesterday 24 July 2025, with one name and then sends me a picture of a email with another name , and then we’re talking from ...
Buyer refunded for item that has now arrived
Hello, The buyer of an item I sold claimed that the item hadn’t arrived. I investigated with Evri who advised that it may be lost in their system. I provided a refund, and began a claim to Evri for lost postage. The next day, Evri marked the item as ...
Feedback Abuse
I replied to a buyers neutral feedback after failing to get CS to remove it. My Reply was truthful and professional. The buyer then proceeded to write a 'follow-up' (Didn't even know that was possible!) where they accused me of being a liar. This is ...
How to activate seller account after clearing eBay debt collection agency dues
HiLast week I have cleared my ebay listing dues to DRS ltd an eBay collection agency.I am not getting any views or impressions because they blocked my seller account before I paid the dues.Now my balance is cleared how to activate my uk seller accoun...
Buyer claims not received.
Hello I posted a brooch which the buyer bid to a fairly low price of £10 and I posted it just second class mail. The buyer quite quickly said not received and I told her to give it a couple of days . Since then I have sent 5 emails asking her to conf...
Returns and refunds - Please help
I don’t sell much on eBay but this is the first time I’ve had to deal with a return so any advice any experienced sellers can give would be greatly appreciated. I sold a brand new pair of trainers on eBay, when the buyer received them they requested ...
Damage
Hello, I sent an item but it has arrived with damage, what should I do or who should I contact?
seller has illegally added VAT to advertised price of an item
Seller has illegally added VAT to advertised price of an item and cannot be contacted.
Buyer refunded for undelivered item which has now arrived
I sold an item which did not arrive. The buyer cancelled order and was refunded a week agoTracking has now noted the package was delivered yesterday.What should I do?
How to deduct from a refund if the returned item is missing parts?
I have sold a Nintendo switch with accessories and games and the buyer wasn't happy about the condition. He asked immediately for a refund or return. I accepted the return immediately. Buyer kept the console for another two weeks before sending it ba...
Seller reporting damage
I sold an item extremely quickly as it was a good deal. He has declared it damaged and wants a refund. He incorrectly described how it was packaged. He sent a blurred photo in the first message which has been deleted. I have a photo of the package be...
Resolved! buyer refuses to pay customs and pick up the package
hello, i recently sold a large tapestry to Uk, since i am shipping from Eu to Uk the buyer from uk has to pay customs. She refuses to pay, does not answer my messages and telling me that i have to sort this out..?the package is large and waiting in u...
Cheated by two buyers in tandem
I have just been cheated by two buyers operating together and ought to flag the way they did it up for everyone. I put a silver trophy up for sale and in the last two days began to see bids from two buyers. They escalated from £40 up to £65 in 5 jump...
Late posting defect removal
I've had a number of orders, all sent on time but have not been flagged as posted by ebay. Some of these were delivered on time and some late. I have just received a defect for one and had my appeal refused. I then spoke to an agent and sent in the c...
Wont return item.
I sold a an item, when the buyer received it, and cancelled the order for what ever reason, Ebay refunded them and they are now not sending my items back. I need help getting in touch with eBay?
Buyers own courier. What is the verification procedure?
Buyer is sending their own courier. In that case how does the collect in person system work?
Refund or not?
The buyer bought the item and wanted to get a refund almost 2 months later. Within this time period the bags condition has significantly worsened and is no longer resellable. As a seller, am I in the wrong to say that a return should not be accepted?
User
Purchased a bracelet back in November. After a few .months I realised that the item was totally fake. After contacting the seller , I was promised a refund that was over a month ago and still no refund. Now I am £136 out of pocket. The reason for the...
delivery attempted twice, return started then cancelled , payment dispute
customer ordered product, them went away , courier tried to deliver twice , with tracking and photos showing this , customer has not paid for return , so seller will have to pay a charge for return , if ever comes back customer then opens a return , ...
Resolved! Seller protection with Simple Delivery - How much maximum?
What is the maximum amount for insurance for a package if it goes missing when using Simple Delivery?
Buyers cancelling bids
In the past week I have had two potential buyers cancel bids with the excuse (sorry - reason) they have entered the wrong amount. eBay bidding rules state quite specifically this is only allowed if the bidder wishes to correct the amount, but neither...
If the buyer admits the goods were viable, yet opened a return request, what are the sellers options
The buyer this morning messaged me to send her 6 more (the same as she has already received), admitting the original order were not broken in transit and were viable. As I won't be sending them for free I ignored her request. She has opened a returns...
Zero feedback buyer
Hello, I have recently sold a reasonably high value item (£600), I have selected the appropriate postage option for this (Royal Mail Next Day 1pm). So the thing is, the buyer has zero feedback, the username kind of matches the name of the one on the ...
Daged beyond repair - seller
Hi, I sold on eBay, printed the simple delivery note and sent the parcel to the buyer. A couple of days later I received a notification from Evri stating that the parcel had been damaged beyond repair. (Highly unlikely unless it was set on fire or sh...
Resolved! Postage payment kept by ebay from seller, on item cancellation request from buyer.
Hi, I had a buyer who bought an item as a buy it now (Free Postage for the buyer), then wanting to cancel a few minutes later stating it was the wrong size (something they should have checked before buying anyway). I cancelled the order within mintue...
Resolved! EVRI return to sender
Hi, I'm hoping someone can help advise me here.I sent an item via evri. They didn't even bother to attempt delivery and item was never out for delivery. Tracking updated to say its being returned to me. Buyer confirms that delivery was never attempte...
Resolved! cancelling order.
the seller is not providing collection address I would like refund asap
HTTPS.
Why does it not say HTTPS ebay.co.uk in my search bar, does this mean ebay is not secure when i'm logged on? It says www.ebay.co.uk.
Buyer not received - tracking shows delivered and signed for.
Hi guys. First time I’ve sold on eBay. Oh my, what a massive ball ache! Can’t say I’m going to be in a hurry to sell on eBay again. sold a 9ct gold ring £300 all in with fees. Buyer opted for Royal Mail next day guaranteed 1pm. The ring arrived about...
Can't withdraw. Button greyed out.
Sold an item for £331 > waited for funds to become available (2 days) > funds became available in my balance > eBay won't let me withdraw it. > Called eBay and woman confirmed there are no issues with my account and no funds on hold. They're looking ...
Simple delivery
Hi all I used the new ‘simple delivery’ option for the first time and very happy with the outcome, particularly the seller protection as soon as it’s scanned at the post office. However, I’m conscious that this delivery option is only eligible for go...
the seller is going on vacation
I would like to report that an item is for sale on eBay eBay item number:167540367293,It will not be possible to send it on time because he is on vacation and will return on August 22nd
How I Handle Scammers Without Losing My Peace of Mind
Hi everyone,As a seller, one of the toughest parts of the journey is facing dishonest buyers or scammers — especially when you're doing everything right.Recently, a buyer opened a false INR (Item Not Received) case against me, even though the item ha...
Fake Tracking Updates — A Risk Not Worth Taking
Hi everyone,I wanted to share an important reminder, especially for new or growing sellers.Some sellers (a small number) update fake or placeholder tracking numbers just to make it look like the item was shipped on time. While this might seem like a ...
Royal Mail delay in delivery,ebay refunded buyer, now delivered
International parcel to Belgium was slow in delivery about 3 weeks,buyer filed no delivery, ebay gave him refund ,parcel now deliveredPhoned ebay and was told nothing they can do, contact buyer which I tried, no reply£32.97 out of pocket is anything ...
Refunding dishonest buyers.
I recently sold a pair of Russell & Bromley sandals.They were in good used condition.The buyer has just sent me pictures of the sandals which shows one sandal completely destroyed. They said they had worn them out and the two layers of the sole had s...
Suspicious sale
I sold a Brompton bike with a Swytch electric conversion tonight and I'm suspicious that the price paid seems too high to be genuine.The buyer, who has paid ebay, appears to be a foreign national, has only had an ebay account for 3 months and only ha...
Restricting sale of items to buyers with feedback point under 5
Hello all, I am trying to restrict sale of my items to people with feedback points under 5. I recently had an issue where a person with a new account and 0 feedback bought an item worth about 90£. I was uncomfortable selling it to them since feedback...
Request to cancel from buyer
Hello folks . I don’t sell much on eBay but have just sold an item which had a good few bidders . The person who won has now requested to cancel saying bought by mistake . So I need to re-list , fair enough . I do think the person who wants to cancel...
Resolved! How to i open a dispute with a seller which they failed to resolve
Seller's ad was misleading. The return postage will cost more than the item. I want a refund and have even offered i would accept 50% but they have not responded
Initiating an ebay claim for an Evri destroyed item
Crikey - why can't ebay make this simpler. 2 items I sent using Ebays Simple delivery via Evri have they admit been damaged and destroyed. I have refunded the buyer but Evri tell me that I need to make a claim via Ebay. But how do I do this?
Ebay
Has anyone else noticed that Ebay have just stopped giving about there sellers. Whenever i speak to them they are not helpful and just read off a script. If you question anything they can get rude and aggressive on occasions. Do they not realise that...
Buyer sent picture of a postage label for my package on entirely the wrong item
I recently sold a Warhammer Tyranid model and used eBay's simple delivery. It was shipped in a well packaged box. I dropped it at an Evri drop poiint on Monday 7th July and it has been shown as delivered. However the photo on Evrii tracking shows 3 p...
I have had an email purporting to be from DHL they want a copy of my passport to confirm identity.
I ordered an item from America through Ebay. I have just had an email purporting to be from DHL stating that they want proof of identity in the form of a copy of my passport or driving licence. If I don't send them.this within 7 days they may send th...
Ive just sold my car on ebay now the buyer wants to return it for a full refund
Ive just sold my car on ebay its paid for and collected now the buyer wants to return it saying it has faults how do I stand
Ebay, the Indian giver
So, Ebay start the year scrapping selling fees, great. Then they realise they're losing money so implement the Buyer Protection BS which adds a little extra charge to every item which Ebay pockets and the seller has a slightly dearer item which deter...
