Damaged in transit

[sparks544]

I sent an item using Simple Delivery and it was damaged in transit. How can I recover the cost of my item? It was sent using Evri but they say eBay is the carrier

[tressygirl · Accepted solution]

If you used Simple Delivery , then ask the buyer to open a return case citing ' damaged in transit'.

eBay should take over the case,  refund the buyer,  and you get to keep the original payout.

@sparks544