Member To Member Support

About: 'We’re updating our Payments Terms of Use'

eBay has recently sent an email with regard to the above. In the message there's the paragraph "If you choose to not accept these changes, head to Part I/Section 10 of our Payments Terms of Use for more information. If you have any questions or conce...

Resolved! Communication

How can one communicate with eBay? If you try to pursue the contact options, you just get offered articles, or chat bot. I want to send eBay a question but it seems impossible. eBay make Amazon seem amazing, they just get worse and worse.

Package arrive empty

hi does anyone know if a package arrives empty due to the envelope being ripped open is it my responsibility to make a claim or the seller's responsibility?? thanks in advance for any help

Not items I want

Recieved two parcels today, containing about 1000 plastic knives in each. I did not order these, nor do I want them. They come from a company, that is no longer trading, according to Companies House London. The parcels have my name, my address and my...

new payment info terms/conditions

so after the long page of the not very obvious letting us know what we have to agree to or not agree too, what is actually changing?!

Buyer picked collect in person but wants item posted

He has paid for the item but not for postage. I don't know how to sort this problem

EBay staff are failing their customers - can’t locate item sent through their service…

EBay can't find which courier or where my parcel is after 8 days after reporting or 26 days after purchase was made. I've contacted them every single day but no one of the employees can figure out where or who has my parcel... it was sent through the...

Do I need to contact HMRC for this?

Hi all, I am just a casual private seller on ebay, just selling random trading cards, beauty products and old mobiles phones which are around the house on ebay. I have a full time job so this is mainly a side hustle. I have now got £999 in total sale...

Item not dispatched

Hello, I ordered something about 30 ish days ago and the due date was like 7 days ago. I had nothing from the seller but they got back and said they didn't know I bought it as they were locked out of their eBay account. They said they'd message me wh...

buyer bidded and paid....but item was originally collect in person.

they said that they would arrange a courier...buy I haven't received a response since they said they would arrange a courier after the item sold on the 26th October...despite sending a few messages to them I have heard nothing back...what should I do...

How do I change postage on an item that is being advertised

How do I change postage options once an item has been listed and there is a bid on the itemeBay doesn't let me make changes, but a potential buyer is getting the message below, so can't buy it now? Thanks

Minimum acceptable price and reserve price

Hi I'm going to be a boring pain- again. Can somebody clarify exactly what the difference is between "the minimum price you'd accept" and the reserve price.Unless my grasp of grammar has becvome tenuous these terms are interchangeable surely? Regards...

Not received e-mail for Guest order

I have placed an order under Guest user, but don't seem to have received the e-mail confirming the order details.Not sure if this is because the e-mail address used has got full stop at the end of it.Who do I contact via phone or e-mail to get this c...

Do UK Store/Shop subscribers get a Final Value Fee Discount like in the US?

Trying to reduce the 29% I'm paying in fees so watched some youtube videos. The reduction in the Final Value Fee appears to be the main reason to get a shop/store yet it is not listed as a benefit on the eBay UK site. Is this not available in the UK?...

Resolved! 80% discount off variable fees did not apply

Hello, I activated the 80% off variable selling fees offer last week and listed 8 items for sale. 6 have now sold and I was still charged the standard variable selling fees - no promotion had been applied. Please could you help?

pick up

i sold an item over a week ago and the customer picked it up the same day, i must not of scanned and is still showing in the send now on the app, will it go off by its self or do i need to contact ebay?

Resolved! Who do I need to contact.

I sold an item on a cassified add, after it was sold I rrecevid a message that the fee's would be taken from the bank, when I looked it had not, I keep getting messages telling me to pay, every time I try to pay I keep getting this message " We.re so...

Confused

Still waiting for item to come when I try to contact seller and paste order number and item number I just get automated message from saying sorry we don't have any buying activity from me

account restricted

Hello, my account was stolen, and when I reported that eBay was restored my account but unfortunately I can't sell.When I try to contact EBay about this, they said to my I need to check my messages and proceed to activate again, but I don't see any m...

counterfeit Clarins,product sold and refund not received

I bought a clarins serum It smelt wrong and caused irritation. Clarins confirmed it was a counterfeit product. The seller acknowledged this. However he has only offered me less than 20% refund. I dont want the product and want a full refund. I am una...

I’ve paid for an item , how do I put paid as you have no option for paying in cash

I've paid for an item I collected how do I put item paid

Nectar account disabled yet my card is fully active

if someone from ebay readys this please can you fix my nectar acount ive been trying for months to get this sorted all it say is account diabled contct nectar , i have contacted nectar numerous times and they said its ebay not them as my account and ...

Delayed items

Good evening.... I don't know why my order is extremely delayed?

Warranty not being honoured by seller

Bought a reconditioned iPhone with 12 month warranty. Battery is now fault have sent several messages and being ignored any help?

account restriction

my account has been restricted because i had to upload my details for ebay when they asked so when i did that and sent them everything they wanted to see its been 2 weeks now since i haven't got no reply or any update on the process any help?

We have Restricted your account and payments on hold

On/or about 23rd October, instant. I was informed by eBay that, my account was restricted. Upon calling the various agents, repeatedly and, over a period since the restrictions ( 23-30th, instant ). I have been given no viable and/or legitimate reaso...

Resolved! Customer damaging shoes and returning

Hope someone can help. A customer bought a pair of trainers from me, I've sent them to eBay and they have passed verification. I listed them as brand new never been worn - which is true otherwise they would of not passed. The customer has came and se...

Buyer says the order can't be shipped to her address

Hi! Could anyone help?I sold an item and the buyer says the order can't be shipped to her address. She says normally she receives it with usps. I selected Royal Mail for delivery.She asked ebay for support and ebay said to ask me. But I have no clue ...

returns postage I paid the returns postage at the post office because I cannot print or copy return

I paid the returns postage at the post office on a returns parcel to the Seller as I cannot print out a label but the Seller has deducted the returns postage again from the refund I have contacted them three times to explain I had ALREADY paid the pr...

Resolved! buyer refund

Hello eBay family,I have quite a sensitive situation with a buyer and if you could help me because I've never had this happening before. On Saturday I received a message from a buyer who wanted to return an item that they had worn and was too small. ...

Resolved! getting paid from buyer

We have recently started to sell International and in the last 2 months, we have had a winning bidder from Australia. We have sent Invoices and contacted buyer and had no response at all. Both buyers showed as joining Ebay either the day of the bid o...

after the sale ended I have been approached by a buyer

hello I have been approached by a potential buyer after the sale ended. Do I need to relist the item for the sale to proceed?

Refund

Hi, I recently bought a pump. The was an incorrect part to the one needed, so within 3 hours we returned to the poist office. A few days later the supplier advised it was broken, however we had taken photos before sending back and ised the packing he...

How do i contact Ebay when live chat & call me isn’t working?

I need to escalate a case to customer service for a GSP sale because it arrived to the buyer damaged. i've been told by Ebay directly that me and the buyer will be protected, but im trying to escalate the case to Ebay by the deadline of 30th October ...

Resolved! Who pays for what?

HiI ordered and recieved an incorrect item, contacted seller with no response, put it through eBay dispute system and got refund from eBay in two days.Have had no contact from seller, so couple of questionsDo eBay claim the money back from sellerWhat...

Resolved! fees for selling motor vehicle

good evening, i have listed my pick up for sale as a fixed price buy it now with the option of make an offer, it is listed in the vans and pick up section. when i created the listing the fee charged was £14.99. if the pick up sells will i also incurr...

Seller issued refund

Won a sofa last week, communicated with seller and talked re collection via Shipley sourced courier. Then refund issued without any comms and the spurious reason about delivery address. Obviously decided the winning bid wasn't enough. Struggling to s...

Out of pocket

I purchased an item from a seller. Received the item ok BUT the sizes on the listing were wrong. Consequently the item does not fit. I contactedthe seller who said they would refund. I went through ebay proceedure, printed a return label off and paid...

Wrong order

I ordered a phone case, they sent the wrong case. I contacted the seller they wanted a phot of my phone settings I said no it contains personal information I know the phone model I own, they won't communicate. What a nightmare trying to get help from...

buyers address not appearing on order details page ... how can i send orders out ?

when i click on order details,,, there is now a blank space where the buyers address details used to show.how can i send out orders if ebay is showing me the buyers address ?I can't get any help through virtual assistant ... how do i speak to a human...

Can anyone help

Can anyone help with what to do with this

return postage label wont show up

i am sending a item back i got a message to pay print label but when i click on it i get message Something went wrongIt's not you, it's us. Please go back and try again.

Zip on dressing gown

I bought a dressing gown and the zip is faulty .Where do I stand as there was nothing saying so on the advert.

money on hold

Hello , just sold my first item but I haven't received the money yet . They say they put the payment on hold , I haven't received the micro deposit yet . Not keen on sending the item before receiving the money . What should I do ? thank you

Did not win

I'm pretty certain I won but it says I didn't?

Purchase feedback not showing up on my profile

My purchase feedback hasn't updated in months,anyone else this problem?

Account restriction

Hi my account has restrictions on it for none payment I did contact the seller and asked for them to cancel the order how can I get this removed from my account. Thank you

charged for a sale

i listed a item a buyer clicked buy it now ... i had no contact with him so i have relisted and been charged £30.97 for a no sale as its been listed again and in 7 days i will be charged again for a sale if it sells

Resolved! Change country to be able to link nectar accounts

Hi, I've managed to change all 3 addresses to my address in the UK, as the account was from another country. But still when I try to connect/link to Nectar, the page still shows as an account from another country, error:Oops, there has been a problem...

Postage

I want to sell a heavy item 25 kilos /how do I change postage so the item is collected from my house please thankyou

Resolved! Received empty box. So, I refused to accept the parcel.

Hi All,Ordered a MacBookPro. but, Received a empty box. So, I refused to accept the parcel at the door. Roya Mail person said it will be returned to the seller directly. And Royal Mail Tracking History says "REFUSED - TO BE RETURNED TO SENDER". What ...

20% discount voucher

Hi there. Why my 20% discount voucher not working anymore

Resolved! Laptop

eight months to fix a laptop I think is a long time! As a seller, could you give me an answer or give me a refund for not complying with the product warranty! I await response…

Fraudulent request for refund

A buyer bought a plate 22/10. I sent it 23/10. On the same day I dropped it off at the courier I was notified by the buyer that despite my "copious packaging " the plate was broken. I called eBay they did not seem concerned. Later that same day I rec...

Resolved! Item for sale doesn’t appear in searches

I relisted an item yesterday but it doesn't appear in any searches. It is shown as active in My EBay but cannot be found by keyword searches or in my list of items for sale.The link is: https://www.ebay.co.uk/itm/115957514001?mkcid=16&mkevt=1&mkrid=7...

Tracking number won’t work

Hi I've posted 2 items both with the same tracking number, I've added the tracking number to the first one however when attempting to add the tracking number onto the second item it's saying invalid. EBay keeps saying I need to post the order but I'm...

Resolved! Seller changed mind

Just won an item( pushchair) seller originally agreed to send item via courier but has now changed her mind and insists I collect it.I've said she should cancel sale ( i havent paid yet)but she hasn't done it.I keep getting payment reminders but can'...

Linkin Bank account check not possible

I'm selling my first items and it says that my payment is on hold. No problem on that side because I'm new. But Ebay ask me to 'Update your account details'. When clicking on the link, it told me to connect on the French part of Ebay because Ebay is ...

Item relisted automatically

Ebay automatically relisted my item and charged me £6.99

Refund

Someone wants to return a phone I sold them and receive a refund. EBay took £40 in fees, will I get this back as I now have to refund the buyer?

Account restricted

My account has been suspended and i do not know why. I can't log in on the app or safari but I'm still logged in on my iPhone

Resolved! Seller protection

Buyer address was a new build postcode unavailable via packalink. I offered to drop item off 13 miles at weekend .Handed 2 same batch rolls paper sealed ,handed them pointed same batch numbers on rolls . Buyer was civil. I refunded her postage cost ....

Selling

How much will i get charged if I sell something for £15000

sending offers to buyers. this is happening to me also.

I see this guys got the same problem. a few answers from the kind Mentors i read. one was from tressygirl (who was invaluable to me once before) My dementias worse, and im not understanding the answer she gave about you wont get an offer from the sam...

Buyer not responded

I sold a car at 18.56 on the 26th October. I have messaged the buyer twice, giving my phone no and asking when he would like to collect the car? He has not responded. This is only the 2nd item I have ever put up for sale on ebay so not sure what I sh...

Counterfeit goods on ebay

There are a lot of computer products on ebay that are clearly counterfeit. The storage drives that I have been looking at have ridiculous capacites (10+ Tb), when the maxumum technical available is 2Tb. outside this, there are a range of Toshiba supp...

Resolved! Gsp

Just curious, long time ebay user, recently started selling again on here and had many successful purchases and sales recently. A have recently sold an item, it sold through the gsp and the funds are in hold for quite some time. Surely if my package ...

Return money

I accidentally applied for a refund 2 times and my money was withdrawn twice and it also says your payment has not been processed, please help

I put postage info on auction in error should of been collection only

The auction has finished but I can't get the code for when it's collected in person. It's just prompting me to pay for postage label. Can anyone offer up a solution please? Thanks.

Two weeks ago I purchased a desktop computer off ebay but it broke down after only 2 day.

I sent the computer back to the seller and after 9 days he said he had fixed it but when I connected it up again the problem was still there. On the sellers advert it says, funds returned up to 30 days. I went through the proceedure with ebay but the...

Selling a car in the UK. How can I allow a foreign bidder to bid?

I have listed my car for sale here for auction on eBay UK. I have been contacted by a potential bidder from Europe who wants to bid, but can't place a bid. How can they bid?

Resolved! One item from pacjage of three was damaged

One item in a package of three was broken in transitBuyer would like compensation for loss of this itemThe package was securely packedPlease sdvise .. Do I pay compensation myself or can I claim from postage insurance?

Why do most of my listings not allow SEND OFFER even though they have watchers?

I have several listings but only one of them has the option to SEND OFFER to the watchers. The others only have the PROMOTE IT option. I have noticed this is something that started to happen a few months ago. Previously all my listings always had the...

Vat

I won a bid for a golf driver for 40 and when I went to pay the price was 48. When I looked closer it shows vat was added to the winning bid. Has anyone else seen anything like this? Not sure if it's normal or not.

refund

Hi all I wanted to cancel a order for a item i brought on ebay that ive already paid for that was collection only.I opened a return item request which wasnt correct but now it wont let me cancel order or anything is it possable to contact ebay direct...

Parcelforce shipping costs more expensive on EBay

Hello Lovely PeopleNewbie Seller Alert! I've just sold a stool, which needs shipped to London from Scotland, I listed the shippinh cost as £8.00. When I input the weight and dimensions (6kg - 75cm X 50cm X 35cm) on EBay the cost for Parcelforce 48 is...

Bid didn’t count

I entered a bid at c20 seconds but didn't win despite it being higher than the winning bid. Why might this be?

Seller offee and discount code SPOOKY20

Hi, does anybody know if I can apply SPOOKY20 discount code if the seller has sent me an offer

Listing a vehicle

When I try to list a motorcycle I am directed to a different browser an I have to sign in again. Is this normal?

Combining postage

I've sold two items and want to combine postage. I've enabled accept combined payments but seem to have market one of the items as sold and can't amend the invoice ? Can anyone help ?

Labels

Need to print a new higher priced label

Postage

I made an error when purchasing a postage label through eBay and have bought 2 how do I cancel the unused 1

Verifying bank account

I have sold some items this week and I've got a message regarding verifying my bank account for funds to be paid.It takes me through what I need to do and at the end it asks for the micropayments that have been sent to my account to be entered in ord...

Seller cancelled order, lost .

My offer on an item won , but the seller cancelled the order, he has lost the item! But the item is still in my basket asking for payment, which I cannot remove, have messaged eBay with no luck on removing the item, but they message me to say it's be...

Trousers turning up a month after posting

Hi, I bought some pants and they got damaged by the courier and never got delivered. The seller told me to apply for a refund which i did and they paid me back. The pants turned up three weeks later, how do I pay for them now? Thanks

How to stop a return

I started accepting a return, but need to stop as don't want to pay eBay's cost for return label.

Has anyone noticed evri had stopped collecting/delivering xlarge parcels now?

Has anyone noticed evri had stopped collecting/delivering xlarge parcels now? Maximum you can send is 15kilos and maximum measurements of height 45cm, length 60cm, width 47cm..Also they dont collect. never had this in the past when it was hermes. can...

How to remove a listing from awaiting payment

Hi all,Please tell me how I can cancel an order that is showing as awaiting payment? Basically the potential buyer's account was hacked so it was not a legitimate purchase. I received an email from eBay informing me so and to not contact the alleged ...

Who is responsible if item gets damaged in transit?

Who is responsible if item gets damaged in transit? Buyer or seller?

Selling books to Bulgaria

I have a chap in Bulgaria who wants to buy about £200 worth of nautical books from me aparrt from asking for a discount I feel a bit uncomfortable I Could offer him free post which is usually what I do for the ukso dont know if this is legitimate.Any...

Selling

Why has my listing been removed for a used cot bed saying due to safety issues yet I can search and buy other cot beds that have been used

No idea how to repay a buyer when funds paid into bank account and fees

Is there an ebay telephone number I can contact.

Bank transfer payment.

Just a query about bank transfer payment for a wardrobe that I sold.The buyer is not bothering to see the item he has bought, he just wants to pay by bank transfer and send a man and van to collect.Sounds a bit off to me so my question is, is there a...

EBay global shipping.

Hi,of the last couple of things I've sold abroad,Italy and Australia usually the global shipping plan takes over but now it hasn't,I haven't changed anything,any ideas?tom

Buyer should have collected but then wanted item posting

Hi AllWas selling an Epson projector on collection only, however a buyer stated they will arrange postage if I was willing to post. I took photographs of the projector fully working with NO issues at all and it was packaged extremely well.He sent me ...

Can’t bid on anything

Can anyone help me resolve this? Haven't bought or sold anything for a while, low priced item I was trying to bid on!

Resolved! Time Away ended - how long for listings to re-appear?

I've had the "Time Away" feature on for a month and it's been 3 days now since it ended but my listings have not yet re-appeared, is this normal? I've added 2 listings manually (which are visible) but there are 40-odd individual lines/items that are ...

cancelled order and relisted

Cancellation of won bid by the seller, because the seller feels the amount paid is small and he relisted the item immediately at the price that is more than double the price the item was won and at buy now and no more bid. relisted order

My orders

I would like a fall refound today back in my bank as I haven't got 2 of my orders the pink pushchair far and my eyelash glue I am really up set with this so I would like u to sort it today thank u

should premium service badge appear straight away?

Hi, I've recently been upgraded to top rated seller and decided to change my postage options to help qualify for the premium service (see below). I think i've got the postage right but listings are not showing premium badge and it says 0 listings qua...

TIME CHANGE IN THE UK

Anyone else having issues with Time change in the UK, with auctions ending an hour earlier today?Massive issue for me, as my auctions are always set to start ending from 7.30pm tonight and all my buyers know this. If this is happening to all buyers i...

Invoices dating back to 2007

How can I get a copy of every item I have purchased since 2007

Resolved! My (sender) Address change on postage labels

Does anyone know how to chenge my address on postage labels I print out? I have changed in accounts for my delivery address, but when I print a label it has a very old address as sender on it.Cheers in advance

Listing

Hello, my listing got removed for these bone conduction headphones that I spent so long listing. May you please help?

Resolved! reconcilation of ebay account and credit card

My credit card statement has an entry for which I cannot account. Who and how do I contact to resolve this problem? I have searched my purchases entering the amount concerned and got a "no results" reaction.

Resolved! Unlock accept offer button on an auction after posting!

How do I unlock the accept offers button on an auction please anyone? I have received a message from a bidder who has made an offer thanks in advance

Waiting for ebay to send the mico deposits

My payment is on hold as ebay says I need to verify my account. I'm waiting for ebay to send the mico deposits. How long will this take and has anyone else been through this. I have items to post and I need the money from ebay to pay for this. Does a...

Resolved! Vat from uk seller

Had a winning bid email from eBay and it said 20% vat will be added.the seller is private seller,based in uk from 2011 and have contacted him and he's as clueless as I am , but did say the last two bid auctions , winning bidders didn't pay...??

Obstructions.

Hi, who else has a big "sign in with google" banner 3" x 3" on top right of page at every single sign in ? and couldn't they have made it bigger, what an eyesore, obstruction and insult to our intelligence, how many times do we need to see it , pleas...

Refund question

I recently sold an item, the buyer paid-sent it off using packlink. This was in the 18th October and tracking hasn't been updated since then. The buyer wants a refund as item not received (fair enough I don't dispute that). The buyer has put in a req...

Resolved! Click and Collect Delivery

When making an offer to a seller I'm unable to select the option to get the item delivered to my local Argos. The option is there but it doesn't do anything when I try to select it