I recently sold an item, the buyer paid-sent it off using packlink. This was in the 18th October and tracking hasn't been updated since then. The buyer wants a refund as item not received (fair enough I don't dispute that). The buyer has put in a request to eBay for item not received and I have until 2nd November to respond.
I've put a claim in for a lost parcel to packlink/eBay in the meantime.
My question is do I refund the guy now before I've heard back about my claim or do I wait? If I refund the guy and then for some reason my claim for loss is denied then I'm massively out of pocket. On the other hand I don't want to mess the guy around, it's not his fault the parcel's been lost. I haven't sold many items before and this is the first time something like this has happened.
Thank you for your help
