Member To Member Support

Postage

Hi I listed a fridge magnet at 50 grams weight £2.00 price - Ebay listed with letter post at £1.55 which is correct.the buyer paid £1.55 but chose small parcel delivery at £3.50. I've asked the buyer to change postal options but had no response, what...

collecting an item

if after selling an item the buyer wants to collect how do i reimburse postage and sort out a collection code. ThanksDuncan Graham

Sold an item for £20 + postage is there a label somewhere with buyers address?

I have just sold an item for £20 plus Postage £5.64.I haven't used ebay for selling anything since they updated their postage options. It won't let me send an invoice (as requested by my buyer). What am I doing wrong?I can't find my buyers address. I...

Fridge freezer

I purchase a fridge freezer through eBay with a 2 year warranty I now have a problem with it the company I purchased interim have said I need o contact them through eBay for repair am mountable to contact them through eBay message and can't seem to g...

EBay message won’t send

Hi, I’m trying to send an internal eBay message to a seller, but when I press to send it nothing happens. I have cleared eBay cache and rebooted my device but without result. The seller is one I have bought goods from several times, and messaged befo...

International shipping costs not visible

Hi! The seller told me international shipping is enabled. However, I can't see it and can't complete the purchase. How do I fix this? I tried contacting eBay, but the automated chat is useless. Thanks

Cost of shiment to Hungary for buyer

I am in the UK, and have sold a framed antique map to a buyer in Hungary. The parcel is 115 x 80x50cm, and weighs 20kg. This was listed as a parcel to this size and weight, and should have gone via the Global Shipping Programme. My buyer has asked fo...

Sending message to seller

I'm trying to send message to seller, but it does not send, just gives a disruption sign and no message send. PLease help as my speaker have failed and it has 1 year warranty.

email address

Ebay blocked a message I sent to a seller as it said the email I used wasnt linked to my account. I only have one email address and it is definitely linked to my account. What has happened?

Buyer has returned the item without requesting a return

The buyer has said they have returned the item but has not done it through request a return, she is returning as the item didn't fit even though I stated the measurements and asked any potential buyers to measure first. I'm guessing bought for an occ...

Says funds available but balance is £0

eBay sale. I recently sold three items. All are shown as paid and funds available. I only got money for two items. The third says paid despatch which I have done and now says funds available but balance is £0.

Refunded 50% and I returned the boots at my own expense

I bought a pair of boots, wore them 4 times on the fifth the fastening gave up. Tried to contact them by phone email and message through eBay, no joy. Got a third party involved and after weeks got a message to send them back. Which I did at my own e...

Courier not collected item

Hi I sold an item and it was arranged for collection by DHL, I got a text to telling me collection would be on the 24 nov but they never arrived to collect it, I’m not sure what to do now, any advice would be appreciated thanks

Combined invoice

Buyer won two itemsRequested combined invoiceBUTEbay doesn't let me issue oneDefault message I get is; "Invoices can not be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice"

entering credit card detail

Hi. I want to by grooming scissors but they asked me to verify my age by entering my credit card details. I bought the same scissors before and all was ok. I don't have credit card. What can I do.?

NO VIEWS : SEARCHED TWICE FOR OWN LISTINGS 29 PAGES : NEITHER PAIR MICHAEL KORS SHOES THERE

My listings are somewhere on Ebay but no views : EBAY encouraging me to highlight at a cost,Twice did a search for own listings of x2 pairs Michael Kors heels own but not on any of 29 pagesFound my 3rd listing & accessed the shoes from there Is it de...

Item not received, seller gave unrelated tracking details and won both the case and appeal

I ordered a £6.48 roll of Duck tape on 9/11. The seller marked it as despatched (untracked) the following day. It hadn't arrived by 17/11 so I messaged the seller but received no response, ordered elsewhere and opened a case. On 21/11 the seller resp...

Refund wrongly sent

Hi AllI have an issue where a buyer contacted eBay in relation to an item that wasn't received initially. I explained to the buyer that I believe that there postage was wrong and that she would receive a request from RM stating that and when she rece...

Dropped simple postage item at parcel shop but still not collected after 4 days

I paid for Evri tracked simple postage (sure it was 2 day delivery) and so printed label, attached to parcel & dropped it at Gothenburg shop in Whitburn West Lothian on 17 November but tracking showing it has still not been collected by Evri and now ...

Simple Delivery,

I find this service not user-friendly. I cannot find how to take my package to the local Evri drop-off point. Instead of having received confirmation of the sale, I am told I have to wait for collection, which means I may have to stay in all day to w...

Undo account deletion. 60 days. Yet you can’t?

So I requested to delete another eBay account. I have something in there I purchased a while ago I forgot about for £110. It’s not yet shipped and so I want to re-open my account. However, I cannot get any help. I have evidence it’s my account, such ...

Tried to purchase a mobile phone from 100% seller. My bank shows £282 debit on my c card BUT no sale

Tried to purchase a mobile phone from 100% seller. My bank shows £282 debit on my c card BUT not appearing in the purchase history and seller says the payment must have bounced???

Simple Delivery - not so simple?

Hello,I'm not a seller really, just trying to find new homes for a lifetimes stuff that I no longer need. My listings are text books and archaeological educational resources. Before the introduction of Simple Delivery I had flexibility and was able t...

Lack of views for private sellers

Are ebay actually advertising private sellers ? Even promoted little or no views its ridiculous

Parcel collection

I’ve used the collection service for an item I have sold. Royal Mail should be picking up but I have no confirmation yet is that normal?

Negative feedback

Has anyone else came across when you leave negative feedback it has not went on to seller account I had issue with seller put negative feedback and it is not on his account I feel this is to keep buyers from knowing the truth about sellers

eBay Account Restricted Without Explanation - Still Being Asked to Pay Fees

I’m sharing my recent experience with an unexplained account restriction on eBay, in hopes of getting clarification and highlighting a broader concern.My account was suddenly restricted from selling and buying without any prior warning or explanation...

Location Germany - listings in UK and USA

Hi guys,I'm in Germany and my delivery address is German. All listings and products shown come from UK and USA are listed in British pounds. What's going on?

Item gas been refunded what to do with it

Hello all I purchased a treadmill which wasn't as described, short story ebay had to get involved and I've been refunded, seller can still collect the treadmill but hasn't contacted me yet.Don't think I should be chasing them anymore as the case is c...

Wrong item received

The item is not the one I brought, but I have no way to get through to the seller because of this simple delivery (they ignoring my messages) Now what should I do? Thanks Laura

German Buyer not able to buy UK listing

I have this listing (https://ebay.us/m/t9QPKl) which has eBay global shipping activated, and Germany is in the list of countries it should work in, however when a buyer in Germany attempts to buy it, they can’t. I have no idea why. I’m based in the U...

Help

Hi, I'm having a problem with my account. It's not delivering ads. When I checked, I realized I had a jacket on that was blocking the ad. I needed to activate DHL, but it's not working at all, and it's also blocking other ads. How can I fix it? I've ...

Previously unsold items

Is there a way i can see my previously listed, but unsold, items for sale. I want to copy and paste instead of wasting half a day re w

Resolved! Changing an address on an international shipped item.

An international buyer has contacted me to say they have given me the incorrect address. Can I contact the international hub before it is sent from there to change the address?Many thanks for the help.

Penalty fees for cancelled order that wasn't my fault!

How do you get in touch with eBay, rather than the chatbot? I need some serious support here. A disabled man has bought my kitchen, despite it saying clearly that the buyer was responsible for dismantling it. I had offered to ask someone to dismantle...

False adverising

Hiya, i bought a duvet set from a seller on Ebay on the basis that it was pure Egyptian cotton material, it wasnt until I put it on my duvet that I realised that it wasnt cotton at all, that its more of a nylon material.I personally think this is fal...

Fully refunded item, buyer won’t return, eBay is impossible to navigate to find a solution

I sold a watch, the buyer stated there was fault with it , I promptly fully refunded it. The buyer won’t return it. I’ve spent two hours trying to find a way on eBay to open a case against this buyer …..cannot find a way to open a case regarding this...

how to set up as a business name with logo etc

Hi I have added products as a business but it want it to be a full business page with logo, contact details etc, is that possible ???

buyer scammed

I purchased a 50g gold britania bar on ebay. paid with paypal. initial messages with seller were a bit sketchy but eventually got a evri tracking number. Then ebay notified me the item had been delivered.I did not receive it but recognised from the c...

Unable to post a very small item, only a large letter at around £2.72

Hello Ebayer's I am an elderly gentleman with about 1400 Ebay deals mostly bought, with a 100% feedback, I have never sold much because I find Ebay troublesome, even more now.Last week I sold some Zappers, the sticky badges on paper, I was able to pa...

buyer wants to collect

Sold an item with postage cost didn't offer collection.Buyer wants to know as they will be working in the area I live can they collect and pay cash?First what happens about them paying cash as there will be no buyer protection to pay and alsohow do I...

Collection code

Hi,I have bought an item and the item has been arrived to the COLLECTION POINT. the problem is, I have not recieved the COLLECTION CODE and as a result I can not collect my parcel .The status of the item on my Ebay panel is not mark aa delivered yet ...

Items received but still show as awaiting dispatch

eBay's postage label thing didn't work so I had to sort out postage myself. Now eBay shows two items as awaiting dispatch - how can I rectify that? (and get back the postage eBay charged me).

Can I get eBay to challenge this...?

Hi I ordered a game on Saturday for a steal of a price. They put it on for about £45. I got an email notification today saying that *I* had asked for a refund when I hadn't. The seller didn't even run it by me. But they decided to cancel because they...

Simple delivery total amount requested from buyer

I've never had any problems with Simple Delivery before but sold something yesterday and it says the buyer has requested the total amount. I can't send them anything because a message comes up saying I can't send total amount when ebay is managing th...

Ebay randomly changing my postage options

I sell hand knitted baby hats (amongst other things). I charge between £3.90 and £4.00 and offer free postage as they weigh 60gms and can go as a large letter costing £1.55. I have now seen that ebay have randomly changed my listings to simple delive...

Can not send messages?

Hi there, Whenever I try to send a message to a general seller, A white blank small page appears after pressing (send) without any details in it. Anybody can help please? Thanks

Selling Corals

Can anyone explain or preferably eBay itself, why if I try and sell a live coral my listing is taken down when in fact there are literally 1000's of coral frags and even shops dedicated to selling coral and live rock that seem to be allowed to do so?...

Using Simple Delivery Item Not Received I Have Refunded The Buyer Can I Get My Money Back

Hi guysI had a lovely buyer who hasn’t received his parcel. ( Due to Evri issues ) He’s put in an item not received request and I have refunded him.Now I am confused as to what I do. I have lost the payment and the item.I believe I used Simple Delive...

Fuel injectors

Hi i receive damage fuel injector can help please ?

Contacting customer services by email or phone. Nightmare dealing with Ebay

Does anyone have an email address or phone number for Ebay? I received a package 3 days late for a next day delivery - despite paying an extra £11 for next day delivery. Can't find an email address to write to, can't find a phone number to call. The ...

In over 20 years this is a first for me...stroppy insulting buyer

Hello everyone, Really not sure how to deal with this one tbh. I'm currently getting rid of some of my Hot Wheels collection that I no longer want. So I've had 3 auctions finish earlier today, after having them as BIN lots for the past couple of week...

Ordering

Carnt believe how silly I am but 4t ebay would of corrected me. I have my address in but just noticed I haven't put my door number in.so obviously I have been receiving anything I have ever ordered.

Choose your card

Hi I’d like to list a lot of collector cards individually on the one listing but not sure how you go about it ,is there a limit to the amount of photos you can add.Many thanks

Personal Delivery

Dear Community,I am using Simple Delivery, but the buyer lives locally, so I personally delivered the item to their address. How can I update the system to show that the item has been dispatched?”

Simple delivery and Custom postage option boxes not working properly

Is anyone having trouble choosing their simple delivery postage option? I am trying to load some items and revise some but the simple delivery option and the custom option box seemed to have swapped places. When I press simple delivery it is showing ...

Blocked by seller

Hi fellow community support members, back in April(!) I bought a set of bike stickers from the U.S which cost me around 70gbp. These never arrived. I messaged the seller about once a month but never got an answer until August when i discovered the se...

stolen bike frame for sale

I can see my stolen bike on ebay, ebay doesn't allow me to report it and keeps showing eror messase when i do

Truing to make an offer but "seller cannot respond"

Very rewarded seller, many sales, but I cannot make an offer (there is an error) and when trying to reach them, got an error message- do we know why?

Returning an item for refund

How to get an addressed return label when I don't have a printer to print one

How do I pay extra postage on label I have generated

I accidentally bought wrong size postage label. How can I pay the extra now I have already generated it

Counterfeit Coin

I purchase a lot of Pre-Decimal UK Coins on eBay and diligently check them after delivery, however a Coin I purchased in August 2025 which seemed to be genuine has recently been identified as 'Counterfeit'. I have tried to contact the Seller but have...

how do I now charge for postage instead of collection at Byers request

hi all I have sold an item on collection only but the byer wants me to post this which is no problem but how do I charge him

Counterfeit bullion bar

Hi, I have bought a gold bar back in June.the seller advertised the bar as a genuine gold bar.I have tried to sell the bar todaythe bar was tested and it turned to be gold plated copper bar. i know that eBay money back guarantee only covers 30 days f...

Not arrived seller won’t reply

seller won’t answer messages and re-listed the shoes for a higher price and I purchased them

Awaiting refund for item i never received

I purchased coffee mc on 14th Nov,item was never dispatched to me sellar said it was damaged, but 10 days later still hasn't refunded me ,I have bought one from elsewhere so just want my money back.

I am unable to purchase any items.

Unfortunately, this item isn't available for purchase in your location. {e282271-1260494X}

A potential customer has asked how much e bay charges are for sending a book from the uk to America

Apotential customer has asked me. how much e bay charges are for sending a book from the uk to America.Does anyone know how I can find this out.I explained that the international side of the postage is dealt with by E bay, but he seems to not underst...

WARNING - to all sellers that include LED tea lights or button batteries

I am angry with e-bay for their stupidity so I will keep this brief. I have had an item removed from my seller listing because it contains an LED tea light that is powered by a button battery. This was based on a "product recall" from Australia, I am...

No return address

The seller i am dealing with is highly frustrating. I have asked to return an item 2 weeks ago. They have not provided a correct address, just an incredibly long, incoherent address that even google maps cannot find.There appears to be no way of gett...

eBay Support Chat Not Working

Hi! eBay’s support chat has not been working for me since yesterday. The interface is greyed out and completely unresponsive - I can scroll through the chat options but can’t click anything or type messages. I’ve tried multiple devices and browsers, ...

Block a seller?

Is it possible to stop seeing/block the listings of a seller that is flooding a search?

Share listing showing US.

I'm on Ebay.UK but if I share an item it comes up as Ebay.US .If I try to sell an item there is a not able to be shipped message.All my settings are correct etc. Cookies deleted etcTried on desktop, Is the only answer a new account ?Thanks

Fake Jellycat Seller

I have just received what I thought was going to be an authentic jellycat but is very clearly a fake. When I try to go to the page I bought it from the page no longer exists and same when trying to contact the seller. So, it’s clearly been a scam acc...

Simple Delivery and Buyer Protection fee

OK. Does anyone know how to kill off Simple Delivery? It is a nightmare. eBay is a nightmare and they are just making things too difficult and complicated to run smoothly. With that and the Buyer Protection Fees i am another person close to closing a...

Simple Delivery v Custom Postage

A 'New' Custom Postage option appeared today when listing a postcard. That's fine, but when I click on Custom Postage I see the Simple Delivery details, and when I click on Simple Delivery I see the option to choose my own Custom Postage. In other wo...

eBay Live Chat Bugged Not Working

I want to talk to an eBay live chat agent, but for the past 2 week I keep seeing a “blocked” message whenever I try to open the chat option. There is no option to call or send a message either. Can someone please tell me why this is happening, what t...

refurbished items

hello community im new to ebay, i was wondering how accurate the grading system i on ebay refurbished items and how i spot bad refurbs before buying?

Seller refuses to accept defective item return

On 13th November, my granddaughter bought a pair of boots using my account. When the parcel arrived, I was away and when I returned I opened the boots and they looked ok so I left feedback - big mistake as I didn't inspect properly. On taking out of ...

No Refund Fake watch returned.

I have returned the watch as the seller requested on the 11th November. No refund received.

Not had this happen before, what are my options?

I have bought many rugs for the family ponies, over the years on ebay and they have always been excellent and exactly as described, however, this is not the case on the 2 that arrived Friday, they were for my daughter and granddaughter's ponies, they...

Fake watch

bought a watch which I thought was fake started a return process but then I thought I would get it checked out the jewellers thought it was real so I stop the return process. A week later watch was playing up losing time so I took it to the tag outle...

No communication received regarding collection paid for

I am buying a treadmill which is non working for parts for my treadmill which needs attention. Found exact model on eBay for parts put in a bid and won. Have been trying to via contact seller button to find out when we can collect it but just silence...

I paid for anitem on collection, but the seller doesn't know how to mark it as paid. Help please.

Hi, I paid for an item on collection, but the seller hasn't and doesn't know how to mark it as paid. So I am still being asked to make a payment. Help please.

Leaving negative feedback

I have recently left negative feedback for three different sellers when I've checked their feedback none of it has been published what's going on

how do i prove i am over 18 do not have credit card

Authenticity Guarantee for Jewellery

HiI want to list a ring I own and would like to use the authenticity guarantee for my own protection. My ring was resized 10 years ago and some of the hallmark was lost can I still use the scheme? My last insurance valuations states Marks :Tested, Me...

internatioanl shipping

Can I still send my letter using old fashioned stamps? i have hundreds of them . I do not need ebay international services

Amend of add a different Tracking Number Option has gone.

It would appear ebat are not making enough money from out buyers so they have now removed the Tracking Number V arrow so you can amend are put the same tracking number for several items sent together.Just got off the phone to there customer service g...

Postage labels

Buyer has bought 5 similar items from me. She wants them in 1 package. How do I cancel the individual labels and then print 1 label to cover all five items?

Buyer requested returns as not as described

As the title says, got a request today that my controller i sold wanted to be refunds under the "Not as described - Doesn't work or is defective as the reasoning"The description then said "Damage on the thumb button"with a picture of the controller.T...

Buyer wants it delivered to a different address

I’m in the UK. I want to buy a gift for my friend in the USA. The seller of the item I want to send is in Canada. Makes sense as postage shouldn’t be as expensive. But the seller says he can’t because eBay’s policy won’t allow it. Can anyone tell me ...

Simple Delivery - Not sduitable

I have just sold some items that were originally listed with Royal Mail postage. eBay has now changed this to EVRI !The items in question were £4-5 each total £14. A single large letter would be sufficient for all three items and the post office is j...

Seller refund mistake

Hi all, Interesting situation... I ordered an item, I paid for the item... the item arrived. All was good. The seller has then contacted me explaining they made a mistake and sent a full refund to me instead of somebody else (which i have checked and...

Payment details

I ordered an item (£6.66) and have an email confirming despatch but the email from ebay lists a credit card that expired ages ago. Will ebay just use my paypal account instead or will things get complicated?

Spurious additional £1 charges / cancelled showing on bank account.

Why has my bank started to repeatedly show £1 charge cancelled from Ebay on the same day each time an actual purchase was made / completed?

Setting own postage rates ?? Ebay simple delivery charges too much for one CD

I want to set my postage rates (CUSTOM postage). It won't seem to let me on a newly created listing. I can't see how to avoid Simple Delivery any more...£2.93 is too much to charge for one CD IMHO

Resolved! Leaving eBay Feedback I Bought on 15th August 2025?

Hi, h-o-w Do I leave Feedback for an item I bought approx 15th Aug 2025?... Thanks, Chris

Resolved! active listings

i have five active listings but when searching for them on e bay they do not come up as available no wonder sales have slowed

Buyer has reached out but order has not been posted

Buyer has reached out but item has not been posted yet

I can't seem to schedule my listing for this evening

I tend to schedule my listing for Sunday evenings but for some reason when I try to schedule my listing it forces me to select tomorrow, regardless of the time I select it won't let me choose today. Anyone got any ideas?

Withdrawing money

Hi all I would really like the simple version of withdrawing money. explain to me like I'm 12. I went to withdraw the balance no luck the send money box did not light up. I refreshed my bank account details and it now says can't do it for 48 hrs as b...

I have just cancelled an order, can the seller relist for free

I have cancelled my purcgase as is collection only. Can seller telist yhe item without charges

Dropship supplier can't push items to ebay due to pre-settings

Hi there, I'm starting a dropship shop on eBay and using DSers as the supplier. I've connected the accounts but when I try to import items from DSers to eBay, it says that pre-settings in eBay are preventing the import. I've gone through all my setti...

Postage policy not being applied correctly

I used to be able to set up different postage rates for different speed of deliveries. This doesn't seem to be working anymore as my different rates are now all showing 2-3 days delivery which is pointless.Anyone have the same issue?

Sales Item Condition wrong - but not written by me, the seller!

I'm told "seller assumes all responsibility for this listing". So when I list a book, then check the listing, and discover a flagrantly misleading Sales Item Condition description, it concerns me. Presumably eBay's automatic systems wrote it? Without...

faulty chairs

bought chairs which were put in spare room till decorated , have now got them out and put in light and you can see through them , not enough foam , wrote to seller who said they would get it sorted but not answering now as its out of time for sending...

Collection failing

All attempts to arrange collection with buyer have failed ...

return of defective item after 2 moths

Purchased item but started using it just after 6 weeks, its not working.People said to me to open case. I cannot see option.What to do? Its cheap but i feel bad about this..

Resolved! Refunds

Hello. Just had a customer return an item (doesn't state why and the product was next to new condition!) and it states that ebay have issued them a refund and I won't receive the product back. Is it right that I get to keep all of the money from the ...

Resolved! Simple delivery box greyed out on new items I'm trying to list.

I'm trying to list some new items and the simple delivery box is greyed out. It keeps asking me to fix the delivery service in red at the top of my draft. Can anyone help?

Postage wrong

Good morning I have sold an item and it’s going to Sweden on gsp the original postage cost was £5.85as the Item is 4kg I have printed the label ( Royal Mail ) and the cost is £2.75 to send to hub which will not cover the weight please advise paul

list items on ebay uk preferentially

i have an ebay account at Ebay com. When create a listing, the item will be listed on ebay com. But I'd like to list items on ebay uk preferentially , and not ebay com. How can i do?

automated assistant not working

Hi all I have just tried to get a response from the automated assistant to sort out a return problem and after 3 hrs no contact Is there a problem cant even get a agent on the phone.

Postage

Every time I use simply postage and press it comes up weight and size it will not let me put any thing up for sale and it will not let me pick my own postage

Calls not coming through

How do I change my iPhone settings to allow eBay’s customers service to contact me as calls from eBay not ringing or going elsewhere on my iPhone ?

Simple Delivery not so simple - how to request a specific courier as a buyer?

I'll not go over the issues with Evri as it's been widely reported in the press and elsewhere - and there was a post yesterday about an entire village's parcels being dumped in front of a shop. As a buyer, if a seller has both RM and Evri selected, E...

Accept a offer problems

Hi all, I've been offered a price from a seller. I'd like to accept but keep getting a error message.Ive tried on my phone app, via Google, and on my pc. Same thing

Age verify when i dont have a credit card

Buying a cutlery set and it asks me for my credit card details to verify age. I don't have a credit card

Refund for signed post package

I bought a RL jacket 3weeks ago but it was too small so I returned it. Haven’t got my refund yet. i need help!

Chinese items sold with unsafe electric plugs.

Amplifier sold with dangerous unfused mains lead. Reported to seller, who said " safe to use, item checked at factory".Factory in China. Ebay refused my report and appeal. Will it take a death of a buyer before they remove this item from sale. I have...

Resolved! How to sell to a specific buyer

A litany of disaster due to my inability to understand ebay.Item first cancelled buyer wished a change of address,second cancellation item listed immeidiately not my intention, pressed wrong buttonthird cancellation buyers offer was declined three ti...

Buyers requesting cancellation of order

As a seller, recently I have had buyers frequently cancelling orders mainly stating " Mistake in ordering". On 3 occasions I had already packaged the items. I feel that in this instant, ebay should at least make a charge payable to the seller, even, ...

Upload aPhoto and message

How to upload a photo and a message to a seller?

Ebay payout doesn’t make sense.

Sold 2 items recently. I had these as promoted posts. The breakdown below is pretty clear cut on what I’ve earned, which in total is £80.8. When I went to withdraw the funds, the amount is lower than ~ £62. Can someone from eBay clearly explain why? ...

Your case is on hold.

Hello allI’m flummoxed by this?Returned an item that totally did not match description etc and was fully tracked return and fully processed and documented in eBay and seller received item back and informed I should receive refund by xx nov yet when r...

selling and wrong tracking number

Hi, ive sent item to buyer and they have confirmed delivery however I used wrong tracking number and accidentally used pre paid label, can I change the tracking number to confirm delivery?

Trouble Updating Tracking Number from Simple Delivery Services

Hello eBay Community,I’m reaching out because I’m experiencing an issue with updating tracking numbers for orders shipped using Simple Delivery Services. As a seller, I need to provide buyers with the correct tracking information, but I’m unable to f...

Updates of delivered item

Why do updates take so long if the item is delivered?

Getting paid for a delivered item

How do I contact ebay. The site is a nightmare to use. I sold an item. Ebay say funds won't be released until 3 days after delivery (for some reason). The item was delivered. Customer very happy. They left feedback. But it doesn't show 'delivered' on...

Selling

Want to speak to someone

Evri parcels dumped outside shop

A message came up on face book tonight, most of my villages Evri Parcels had been dumped outside a shop. Sadly by the time I got there, four youths had been seen driving off from outside the shop laughing . So whilst the person who posted the message...

Jersey

Hi. I live in Jersey, Channel Islands and am having problems buying on eBay. When I go to pay I receive a message saying seller does not send to my destination despite it being show as one of their postal destinations on their item listing. This happ...

Item n

Hi please may l ask for my item it’s estimated to arrive to me between 21 ana 22 November as they mention to me first in email so can you let me know please if there’s any delay or something happening as l still didn’t get my item yet and was waiting...

Buy It Now - Cannot remove this option when listing??

Lately when I am listing items; a Buy It Now option pops up now with a suggested price!!! that I cannot remove?I have tried deleting it, refreshing the page and saving for later but I cannot shift it?Can anyone help?

Discouints for ebay app

Ebay recently offered a discount for purchasing by the ebay app but it is impossible to install the app on a PC and the code will not be acceopted when placing an order on the web site . Why would anybody want to order goods on a mobile phone when a ...

Refund for postage label

I recently sold an item, purchased a pre paid label, but just before dispatching the parcel, the buyer cancelled. I cancelled the order with eBay but still haven't received my postage label refund, which for a small parcel Royal Mail was a curious £3...

Damaged goods sent

Hello. I purchased a pair of tyres. Buyer confirmed they had no damage. Between receiving the tyres and fitting them, there was a 3 week gap. Both tyres had damaged to them. One of the tyres damage was a cut, the other had a bilge which was only visi...

Re funds on hold

Is this real a buyer has paid for an item but its saying the funds are on hold is this legitimate

Resolved! Posting a sold item

I am soon to be listing my pc monitor ,it will be in a proper box with all the required packing.Do any of the Ebay delivery services take monitors and is insurance for loss /damage available.

Delivery change

Hi ive solda very large item . Decided to deliver personally instead of using Evri as stated on the order . I’m confused what the process is ?

Resolved! Simple Delivery -

I can only use Royal Mail for postage, I take parcels to my local village post ofice. I do not have a printer or smartphone. Does that mean I cannot use Ebay any longer? Or is there a work around Simple Delivery? Thanks

Error retrieving order

Placed and order and got an email confirmation . On tapping ‘tracking’ or ‘order status’ I get a screen saying there has been an error retrieving your order . No other information.

Post options - something wrong in selling template ? Custom postage and SD ‘boxes’ wrong way around

Is it me, or are the ‘boxes’ the wrong way around in the postage options in the selling template ?On left is ‘custom postage’, but options are for ‘simple delivery’.On right is ‘simple delivery’, but options are for ‘custom postage’.No idea who to co...

No seller contact number

Wanting to buy a red Volvo off seller Dave88sw item number277502159003. Thes no buy it now option or phone number and he’s not read my messages . I need help

Difficulty contacting a seller to report a defective item

i purchased a Clarins eye lift on 26th October . When it arrived i could not access the contents of the bottle . Either the bottle was empty or the pump action was defective . I have tried over many days to contact the seller with no success . They d...

Moved to France but postage options still show UK

So we moved to France. We can change the shipping details but when I try and sell something all the postage options are UK companies such as Royal Mail and Evri. How can we change this. Very reluctant to open a French ebay account because we have gre...

Feed back

Hi,how can I turn my feedback from private to public.

Return postage on faulty item

I bought a guitar and it arrived broken, seller has accepted the return and I was provided a returns label via royal mail, I took the item (a guitar) to the post office to send back but they refused to take it as the parcel measurements is bigger tha...

Resolved! Why is a genuine hallmarked sterling silver choker being listed with simple delivery?

I listed the named item and it didnt sell. Previously i listed it under custom postage. Anyone have any idea why when i go to relist i get this message. My understanding that genuine sterling silver is excluded. Once you update this listing, Simple D...

How many days after delivery must a return request be made by?

Simple question but I cannot find the answer anywhere. How many days after delivery must a Return Request be made by? This is a USA delivery, and I would like to know how long I have to wait before I can assume it is OK and take the money. I believe ...

Additional £1 charged separately

I've been charged an extra £1 by ebay when buying items. I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay in the last two days.This was not a charitable donation.I've reported this to ebay, and they are investigating. L...

PURCHASING CBD ON EBAY

How come I cannot purchase CBD tablets on Ebay? I am a retired nurse and know the results that it gives to patients. My GP is quite happy for me to try this, as I am maximum dosages for Osteoarthritis-sleeping-depression.I know Glasgow gets it delive...

why do people butt in when they know nothing about what`s going on

tobiasd4 why add a message about cosmetics and perfume when my post was nothing to do with anything like that. it was about a monocular as i stated can you not read

Help on VAT for a UK sale via the GSP Returned

I sold an item from the UK to Italy via the GSP. The buyer has returned it and I have received a bill for import VAT to release it. How can I claim this VAT back or refuse to pay this VAT when the original sale was via GSP not me (so I didn't have an...

Fairywill sonic toothbrush

I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...

How long does it take for buyer to close a payment dispute?

Bit of a muck up on my behalf, sold one item worth £30 and another for £90. Mixed up postal labels and they’ve gone to wrong buyers. Two issues, the woman that bought the £30 item received the £90 item and instead of messaging me has opened a payment...

How to upload photos from a mobile phone to add to a listing. Ebay says it has sent a link to my pho

I want to upload photos from my phone to sell an item. EBay says it has sent message but nothing appears on the phone

Feedback

ebay is just getting worse, no wonder people are leaving and selling on vinted(i sell a lot on there now because ebay is just a joke) i sold an item and within seconds the buyer cancelled and put a stupid reason (brought by mistake??? any way i thoug...

International buyers with simple delivery - unable to invoice international buyer

I am a private seller and most of my sales are to overseas collectors of what I sell - the market in the UK is very small. Last week, I now have to use simple delivery (I cant opt out as previously). Many buyers buy multiple items, and I used to issu...

International Rates Table bulk update

Ever since eBay launched its Simple Delivery and basically forced sellers to use a tracked delivery service, any listings I have previously set up with the right postage costs, have all been altered, to sort this out I created a postage rate table fo...

Selling in different currency

Dear Community, I have sold an article in GBP. The bank account I have linked ebay with is also from the GB (GB IBAN).I used to live in Germany, which is where I was living first time I registered with eBay.Now eBay would like to convert it to EUR an...

Buyer wants a refund

Hello I would really appreciate it if another seller could advise me. I am so cross because I sold nearly over a month ago a set of fitness weights the buyer paid and I reached out to him asking when he would like to collect He said he was busy curre...

Return item from customer

I gave a customer a refund but he as not responding to me and he still has the item. But EBay have taken the money from my account can I get the money back from EBay or get them to as the customer to send me the item back?

Seller Marked Item as Collected When It Wasn’t

I bought a virtual item and the seller asked for the collection code. This isn’t uncommon to be asked for the code first so I sent it. The seller marked the item as collected despite not even discussing trading over the items. They then asked if I co...

Ebay going down hill how do you get in touch with them as the automated assistant is hopeless

How do you email or get a chat with ebay its no use them ringing as they never do and getting so hacked off with the run around

Refund

I purchased item through eBay, paid via PayPal. Item came but was nothing like what I ordered (significantly not as described) seller agreed wrong item was sent and would replace or refund but I got neither and no more communication so I contacted Pa...

packaging

i am trying to sell some jigsaws. can anybody advise me where to purchase the correct size cardboard boxes. cheers

Buyer protection fee

So I’m a little confused! It says the buyer pays the protection fee but I’ve just accepted an offer on an item for 130 then 10 p+p so 140 , I am only getting 134 odd and still got to pay the postage so essentially I’m paying the protection fee ??

CONTACT

How do I contact Ebay to tell them there is a line missing when they send my address to the seller?

Returns rate 1.41% 1 of 71 transaction

I had a return that Ebay cased in my favour. They said this will not impact my seller perforamce rating. I have seen Returns rate 1.41% of 71 transaction on my dashboard does this remain on here or does it get removed after a period of time as ebay f...

Evri delivery

I haven't received my parcel from Ebay and Evri delivered it to the wrong block in my complex and they sent me a photo of where they sent it and it isn't my block and I went to find it and found it has been stolen by someone what can I do please this...

my ebay

my pc shut down by power cut logged back on went to my ebay all my previous in summary listings were lost is there anyway i can retrieve whats lost thanks bob

Is a seller obliged to take back an item that's flagged on the gov.uk as high risk of electric shock

I bought a laptop charger (224677056531) as a spare on 28 June and have never used it. I had an email from eBay this week with a link to the gov.uk site advising that imports have been stopped and these items destroyed due to a manufacturing issue th...

dangerous

i bought 2 plugs 2 to 3 for toothbrush they arrived pin broken and completely out and was made of cheap plastic the other one was not sealed together big gap all the way around. these are not meeting uk safety standard started a return but i feel the...

Posting to Londonberry

I’ve a buyer in Londonberry but when they go to buy my item it’s not letting them. I’ve checked and rechecked all my settings. I’ve switched to Royal Mail, checked I can send to Ireland. Any suggestions welcome .

Options when you believe a buyer is lying about a defective item

I sold a used motherboard that was/is in perfect working order earlier in the month, I've sold other items before on here either zero issues. I'm pathologically OCD about keeping things I own as immaculate as possible, keeping the box etc. As I say, ...

Does anyone know how to resolve the ‘contact seller’ issue where cannot send a message?

I have seen that this is an issue where you click on the contact seller button but the question box does not appear and another pop up of the advert appears instead. I hasve seen that other have had this problem but cannot see how they resolved the i...

International Shipping, Rate Tables, not Global Shipping Program

Hi All, I am a UK seller.I have been trying to set up International Shipping using Rate Tables', but not using the Global Shipping Program. Many of my old listing are set up like this and still work, but I noticed if I 'revise' an item, that option i...

Hi there, can help me is more than 5 years my account is blocked I can't sale any items, please do s

Hi there, can help me is more than 5 years my account is blocked I can't sale any items, please do something for me.

Duplicate Label GSP Need Help

Hey, I had three order's around the same time, so I shipped them at the same time last Friday, I used eBay pre-paid qr codes to ship, I showed the qr codes to the postal worker, and my family member recorded the whole process since the items are wort...

Business seller protection from eBay

Hello everyone, I’d like to ask the experienced Business Sellers here — how do you deal with situations where the courier loses a parcel? I switched from a private seller to a Business Seller in October. Before that, everything was sent via Simple De...

Simple delivery charge twice

Not sure why but I have been charged twice for simple delivery on one parcel. I only printed one lable at home with evri and took parcel to shop as usual. I have looked at cancel lable in my ebay but doesn't work. Thanks

Posting items

I have recently sold an item. I was unable to print a label due to an apparent wrong address. Seller provided address to which I have posted but I cannot find how to mark as despatched although the royal mail tracking now says delivered. Can anyone h...

Ebay refuse to acknowledge mis-delivery

Evri delivered a parcel to the wrong address. As proof of delivery they supplied tracking and a photo. The photo was not my address. I contacted the seller - who said it was not his problem as it was sent by Simple Delivery. I contacted Evri - who sa...

taking ebay to small courts

Its probably done many times but as a BUYER i felt ebay tricked me in to such scam. I bought a motorcycle foot rest ( second hand) and the buyer promised that it fits to my bike. When the item arrived it didnt fit. I open a case for a refund , 3 mins...

Messages not being shown.

Since using simple delivery if I message a buyer and they respond I cannot see what they reply, all I receive is a message from ebay saying your buyer reached out, we will now work with your buyer to resolve any issues. All I am doing is advising the...

I would raise a complaint against Customers service team

I have been blocked by Customer service team. All my loaded items not been shown to the main home pag

Payment not showing

I sold an item 24 hours ago and it's showing in my 'year to date' amount but not in my ebay balance. It says the buyer has paid but I haven't received the money yet. Is this common?

WHY HAS MY CARD BEEN CHARGED ?

I advertised 2 items of furniture as Ebay states no fees, & free to advertise. I have not sold on Ebay for years. Why have I been charged £10 ?

age limits

how can i prove i am old enough with no acess to a credit card.......

Personally Abusive Buyer Feedback

Hi...unfortunately I have encountered a buyer who has left an incredibly and personally abusive rant feedback which cannot possibly be allowed being against ebay policy....or can it?I have tried to report the buyer online but the drop down menu for r...

custom postage

Why has simple delivery been taken off some items ,I went to list an item that was large letter size and ebay recommended that size ,but when I went to the postage the simple delivery button was blank but the customise button was there even said new ...

Resolved! If I buy an iPhone 17 pro max (seller stated in a messege it’s genuine) turns out to be counterfeit

Hi if I buy an item like iPhone 17 pro max abd rhe selling stated that its original via messege on eBay and let’s say I receive it and find that it’s a counterfeit do I get refund?

Evri left parcel outside and it went missing

Ive sold a old Samsung galaxy phone and went with the Ebay evri label service....it got posted and arrived at the location but the location was a block of flats and the guy was on the 3rd floor and the evri guy left it outside on the public entrance ...

Withdrawing funds

HiHow do you withdraw funds from your eBay account

Urgent: Scheduled Pickup Address Incorrect – Immediate Action Needed

Hello, I urgently need help with a scheduled pickup for an item I sold. The system has selected an old address that I no longer live at. I have not used this address for over two years. The courier is scheduled to pick up the item on Monday, and if t...

Listing violations

Hi is anyone else getting their listing taken down for the listing to be classed as a bladed item ? I have had several items , pliers , Bricklayers Trowel and a garden hoe Getting very silly on ebay now

An item that’s a little over priced.

The item in question that I need to purchase isAudi A3 convertible front roof seal. Probably round £40 to £80 ishmy question is how and why is said item listed over £1346:69item part number8V7671631

Current posting out system

This seems to have changed. Where I used to add a posting cost, this time the system added its own version which I could not get around. It looked as if ebay was going to do the posting itself ( I doubt it ) but even if so, I would still need to get ...