Member To Member Support

Parcel returned to seller

Parcel returned to sender recipient at the shop refused delivery so I couldn't pick it up

CANCALED ITEMS SAME DATE AS PURCHASE 14TH MAY,CANCALLED SAME DATE AND NOT W\NTED.NO REFUND ITEMS NO

ORDER NUMBER 05.14643.41453 CANCELED SAME DAY PURCHASED THEM 14.-05.2026 SELLER IGNORING ALL THE MESSAGES IVE SENT ASKING TO REFUND ALL MY MONEY ASAP BK INTO MY BANK...STILL NOTHING AT ALL.ITEMS NOT WANTED AT ALL.AND NOT DISPSATCHED,AND IM VERY ILL F...

Buyer protection with regards to misleading sold-for price on auctions

This is only for auctions, not for buy now items.I want to know why the price shown for ended auctions from private sellers, on original listing page and also on sellers own sold items list, is higher than what was actually paid. It shows a buyer pro...

Resolve a listed item issue

I have an item eBay has asked me to resolve prior to listing but I can’t do anything with it? All the options are greyed out and I can’t delete it and start again? Any advice

Don't understand refund amount

I've had my buyer cancel a purchase for a legit reason, but before confirm it, I am confused by the cancellation details It says that the purchase price was £287.79 but that my Ebay funds are only £246.35 so I need to top up the rest of the refund fr...

Cancelling an order when "a cancellation already exists".

Hi. I listed an item without the option to deliver. It was bought by someone who wants it delivered, which I'm happy to do. I've therefore agreed with the buyer that I'll cancel the order and relist it with the delivery cost added, and they'll then b...

Buying postage screen

Has anyone else noticed on the "buy postage" screen that you no longer have the helpful quantity of items sold - highlighted in red? You now have "1 item" in black font, it's only the pricing that tells you whether it is more than 1 or not? If you cl...

Fake item sold to me but can't send it back and seller wont respond

I bought a fake shirt costing £39.99 and the seller won't accept returns or respond to my messages ive contacted ebay and they said leave it with us but still not heard anything and it been 10 days

Fake gold

EBay won’t act immediately reliant on chat bots too much

Resolved! Refund Initiated before Item found

I’m looking for advice regarding a refunded order.The item was initially marked as delivered,but i couldn't find the item at pick up point, so eBay processed a refund automatically. However, the item later arrived, and I genuinely want to pay the sel...

Knives & Bladed items policy

Ebay's restrictions are becoming ridiculous now. This month's removed items are an electric corded planner & a pair of salad spoons.. neither of which would be anyone's weapon of choice !!

Counterfeit item purchased

Hi I purchased a bottle of perfume that my son already has (unisex one) on receipt of mine, he noticed the bottle and box was different so he checked the code under a scratch off panel to check it’s authenticity, it showed up as not recognised or alr...

Postage

I've had a few buyers wanting to purchase yet when they go to do so it says seller won't ship to this area? Any ideas how to rectify this?

Phone advertised brand new with faulty aftermarket battery

Hi, bought an Apple iPhone 13 that was advertised brand new unused. 3 months later phone develops battery fault and turns out has aftermarket battery fitted. So in my opinion the seller falsely advertised the product (still selling them now). Reporte...

Breast pump listing being removed

Hi, I tried to list my breast pump, but the listing was removed due to violation of Ebay policies. Has anyone had this problem? How could I go about that? Thank you in advance for any tips

A warning about a dodgy seller

Has anyone bought an item from a seller called ###? They sold my mother an iPhone 13 that’s was a mixture of different iPhones, we only discovered this when we took the phone to Apple and they said it was a dodgy. The refund time was two weeks which ...

UK Account Suspended After Moving from Ireland — No Reason Given

Hi everyone,I’m hoping someone here may have experienced something similar or can offer advice.I recently moved from Ireland to the UK and opened a UK eBay seller account after relocating. I already have an Irish eBay account in good standing, and bo...

Violation of "Battery regulations"

Posted 2 listings today, one for a mountainbike, one for a skateboard. Both were removed within minutes for "violating the Large lithium battery" regulations apparently. Neither contain any form of battery. Can't get any help through the chatbot, bec...

Refund issued for to buyer who cancelled - have I repaid the buyer twice?

I have cancelled an order and issued a refund for a sold item believing I was refunding the monies paid by the buyer - but it seems it has been refunded directly from my Ebay balance = did I make an error in issuing the refund directly rather than it...

ITEM RETURNED

returned item to the address mentioned in the delivery parcel for the initiation of the refund procedure without using the ebay QR code to scan and paying it myself - so checking whether it shalln't be an issue. Moreover when can I expect a refund pl...

Address verification for business sellers - I do not want to give home address

Hi, As a registered business seller, eBay want me to complete account verification now that it requires that your address on file is a verifiable physical location and not a standard PO box. I work from home and I do not want to use my home address w...

Bladed Policy nonsense

Products that are NOT bladed, sharp, pointy, spikey, jaggedly, constantly being flagged under this incredibly poorly managed policy. I cant even update a quantity now, on so many NOT bladed, sharp, pointy, spikey, jaggedly products its just gone beyo...

None of the tabs can be used to start an appeal or to end the list.

None of the tabs can be used to start an appeal or to end the list.Although the issue has been resolved, the error still appears monthly for this product, leaving the item in standby mode , and I can't do anything about it.Who can fix this problem?

Buyer trying to scam me. Scammed as a seller

Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...

Royal Mail lost my item

Hi, I sent a package(buyer paid for postage) Royal Mail tracked 48. Item arrived at Hounslow distribution centre 4 days ago and hasn’t moved since. Called Royal Mail and they said” if it hasn’t been delivered by Monday presume it’s lost and make a cl...

Combined postage with simple delivery private seller

How do I offer combine postage for multiple purchases bought at the same time, I have set up a postage rule but customers are still be charged the rates ebay sets. All multiple orders can fit in one box, I had a customer buy 6 items recently, the pos...

Frustrating

I’m looking for opinions from other sellers on whether this seems fair.I sold a rare 1980s Adidas All Nations TC Seigen tennis jacket for £39.99. The buyer contacted me on the day of purchase asking if I could send it urgently, so I made a special ...

Drop shipping

Hi all.Twice now found an item I wanted UK seller showing in stock package arrives from china completely the wrong item return label supplied from Ali express both times. Why is this allowed it's really disappointing and time consuming and costly rep...

Vendor sent two ladders.

A vendor sent me two ladders instead of one. I have told them, twice. They say they will arrange collection. They have not.At what point can I assume ownership of the second item or charge the vendor a storage fee?

my account messed up

hi ever since i went into chat and asked someone to change my user name because the option wasnt there,they seem to have ruined my page ,i cannot make offers,i cannot click on my name top left,icannot report an issue goes to some connection terminati...

Reporting a seller issue

I have recently bought a fairly expensive item from a seller who has breached one of Ebay's policies. I'm dealing with getting a refund separately, using the usual process (in this case, it hasn't arrived). The seller is still selling on Ebay and con...

Resolved! An issue with the buyers account?

I have received a message stating that eBay has cancelled a bid on an item because there is an issue with the buyers account.However, I received this message after that same buyer had completed the purchase using "buy it now" and paid for the item. I...

Unsold boat Ebay asking £81.91, what is this payment demand for.

Why is Ebay asking £81.91 for an undold boat which I still own.

How to get Ebay to Invesigate a Seller

Last December I ordered a £1300 Growatt Solar battery system from a seller based in Spain. they immediately issued a tracking number but the item was not dispatched. they said they had transferred my order to their supplier in the Netherlands. After ...

Full refund not received

The seller agreed to take the return back- didn’t answer about refund, after I asked. Then finally said he’d refund me. Returned items with confirmation. The refunded amount is not the full refund I paid . I paid: the price listed, plus shipping/hand...

GSP not appearing on listing despite being enrolled.

My listing is for 2 identical plates. One has been sold and posted. The other a buyer in Canada wants to purchase but keeps saying GSP is not on my listing. I have highlighted GSP on the listing and ticked the international box as when I unticked tha...

Item title and description is different to when placed into basket.

This item's title clearly states that it is 4x the item "4 X good2heat Plus Microwaveable 2 Compartment Divided Container Plastic - Red"4 X good2heat Plus Microwaveable 2 Compartment Divided Container Plastic - Red for sale online | eBay UK However, ...

selling

I have just sold my first item but I cannot despatch it. I get stuck on the 'buy postage label' page. Every time I click 'buy postage label' an 'authentication' box appears on the page, it tries to open but fails, disappears, and I get a 'Something w...

Variations

I've been using variations for a while now with no problems. Drop down menu listing all the books I have to sell.I want to change it slightly. I want a drop down menu with categories e.g. SciFi, horror, thrillers etc and when you choose the category ...

So no insurance for seller or buyer

We sold a large machine to a buyer in Canada at the beginning of February and we have to pack these in two large parcels 28 kg each to send through Ebays Global Shipping. as we have to buy the parts for it from various countrys, it takes a while to m...

i want to return a book but seller says he won't accept returns

Is there a law under Consumer rights that I have the right to return an item within 14 days? Seller says he does not accept returns.

Item sent to my old address, undelivered

I placed an order, didn't notice my eBay address details were my previous address. After waiting in and getting a notification it was undelivered, returning to sender, I tried to redirect but had no joy. I understand that I'm not the royal mail custo...

Damaged and not as described

The item arrived damaged and not as described.The packaging was not adequate for a fragile embroidery machine and the box arrived damaged.After inspection I found internal damage including a torn LCD ribbon cable and a broken connector on the board.T...

Purchasing a large collection

i have been offered a large collection of models through Ebay, but I need to contact the buyer to find exactly what he has and how I sort out the ones I need. The seller has asked for my tel no or email, but under Ebay regs I cant supply this, so I m...

I have bought a fake item

Hi I bought a golf club a couple of months ago, but only managed to get to the course last week. I popped in to the pro shop to look at other clubs and asked the pro to look at my club. The pro said that the club was definitely fake and showed me a n...

Anyone else have problems with e-bay getting back to then within 72 hours

raised queries with e-bay through the automated chat and took ages. Asked same questions over and over only to be told it would be passed to 'relevant team. One week later i'm still waiting for a reply

CANCELED PURCHASE AND NOT RECEIVED REFUND OF ITEMS NOT DISPATCHED IVER

PUECHASED ORDER NUMBER 05.14643.41453 ON THE 14TH MAY,WRONGLY ORDERD,SO WAS CANCELED SAME DAY,HAD NO REPLYS FROM NUMEROUS EMAILS TO THE SELLER,ALSO ITEMS STILL NOT BEEN DISPATCHED AND HAD NO REFUND BK INTO MY BANK,PLEASE HELP ME GET MT MONEY BK

Possible scam

I purchased an item a few days ago from a seller for 130+ GBP the postage and postal method was part of the listing so I thought it would be a straightforward purchase. The seller waited a day or two then decided to send it via special delivery imply...

refund.

some one have any suggestions. i have an item that is overdue. i opened and overdue and spoke to the seller. the seller then sent the parcel with a tracking number, but ebay have given me a refund when i didnt want one .

Wrong Item Received

A seller recently sent me the wrong item. they asked me to send it back which I did through eBay but it hasn’t tracked. Luckily I have proof of postage. eBay hasn’t refunded me and I can’t email for help despite the ‘buyer protection fee’ what a load...

ebay blocking me contacting them

hello everybody quick question ,ok so i sell stuff on ebay and every once in a while , an item comes up as a policy violation so i file an appeal and as soon as someone human looks at it ,, it gets re instated brilliant but now i am getting the same ...

Ebay Closed a case and I haven't had the item back

I haven't delt with a return case beforeI sold a graphics card for £850 which was originally purchased for more I monitored the return under sell on the return on the case window and missed notifications I thought all information would be displayed o...

Delivery

Buyer left a positive feedback and buyer has received the item and confirmed delivery however eBay tracking failed to update. And I couldn’t get my fund now. What should I do now?

Taillight

Hi i am buying a taillight and i want to check how much to malta it cost pls

Over charged for postage label?

Hello, I listed an item with free postage. When I entered the size, weight and location, the postal charge was £3.38. It's a small parcel under 2kg. When the item sold, and I went to print the label, the cost was £4.06. I contacted eBay support, but ...

Payment

HiBuyer bought item which was meant to be posted but they collected.how do i now get paid as no code/scan?

How can I create multiple postage discounts for low-value items (as a non-business seller)?

How can I create multiple postage discounts for low-value items (as a non-business seller)? For example postage for each additional item is £2 I have the mandatory Simple Delivery system on my items for sale.

promoting listings problem

im not sure what has changed about promoted listings , up till now i always used general ad Campaign where i set a maximum percentage of 12% and the listings would automatically go to the recommended ad rate upto a maximum 12%, but now when i promote...

Part under warranty seller don't want to refund it but offering replacement

I bought a part about 2 month ago and became faulty after contacting seller he only offering replacement instead of refund.Also instead of asking all questions he was asking one question a day which took him over a week to come to conclusion they can...

How to reopen a refund request

I have open a refund request but had to close it till I receive the package , now package is received and would like to it back ?

Defective item - no response to messages and won't refund

Bought a pair of slippers which are falling apart within 3 weeks. Seller will not respond to messages and closed a return request within minutes with no explanation. Ebay "help" centre says case is closed, decision is final no appeal. Any suggestions...

No way of contacting seller

I made an order but received the wrong item. When I look in my purchase history it's not there. When I click the link in my order confirmation email it says 'Sorry can not find order'. All I have is an order number, but no way of viewing it or doing ...

Royal Mail collection, safe place

Hi, im selling an item on ebay, might be out during collection and they said i can set a safe space to leave it. I cant see anywhere where to set my safe place?

Use of my trade name ,,,

I cannot for the life of me work out how to actually report a trader useing my trade name of Veeleather the supply products that have been either the same ( except mine are custom ) or very nearly the same as what i have made in the past the specific...

Issues with posting

hello I sold the item a few days ago and I got a package ready to send off eBay goes through the dimensions and gives me a label I went to Royal post office and they will not accept the parcel since it was too two big in dimensions it were too long h...

Sold as spares repairs now wants refund as item not working

Hi i sold an item as spares repairs not tested now the buyer has contacted ebay for a refund saying the item does not work. Also he is stating that a game disc which is shown in the photo but not listed in the items he was getting was missing. I defi...

Buyer has opened return for item not working

Hi a buyer has opened a item not working return but has sent message on eBay stating that the return is because a disc was supposedly missing trying to get hold of eBay on live chat but can't does anyone know to contact them Thanks

Unable to access any details on eBay, buy, watch, scroll etc….

For the last four days I’ve been unable to use eBay on my iPad. I’ve tried different browsers, emptied the cache and history, but still unable to do anything on the eBay site via my tablet. All the tablet’s settings are okay. I don’t have the eBay ap...

Simple Delivery charge — refund if I used my own postage instead?

Sure, here's a tidied up version with that extra question included:Hi all, I sold a low value small item with free delivery and chose to dispatch it via my own method rather than using eBay's Simple Delivery label, as I could send it considerably che...

Item was sent by Simple Delivery and damaged in transit and I have to refund the Buyer

I sent an item by Simple Delivery and when it arrived with the Buyer the item had become damaged. This is evidenced by a photo showing that the postal box had literally looked like it had been stamped on. Ebay have now said that the Seller has to ret...

I bought an item from a seller in the USA (paid for)

The seller requires Pics of the old Item I have so he can supply me with the correct NEW ITEM. As there are several different fittings for this item.question HOW DO I GET THE SELLERS E/MAIL ADDRESS SO I CAN SEND HIM PICTURES OF THE LOCATIONS OF CONNE...

Resolved! Having to return items bought together seperatley?

I bought four items from an eBay business, they arrived in the same package. I want to keep two items and return two, the seller insists that the items are returned in separate parcels. As I have to pay postage this doubles the cost of return. Is thi...

I've been sold a fake (counterfeit) item

Hello, I've been sold a fake (counterfeit) item, that was supposed be brand new, with original packaging. The seller admitted that this is a fake in the message communication, but he still listed it as an original. Now he wants me to return the item,...

hello. id like to ask how to fight with sellers who sell fakes?

i do not know how to get rid of not honest sellers who sell fake items?

My account was restricted

I am owning Neonpath Solutions Limited a registered entity in the UK through Pakistan and I am legally allowed to do business activities in th UK or elsewhere. My account has been restricted before I didn't see the dashboard. Please suggest the solut...

Payout

I posted the items not using eBay postage label as the guy needed it quickly and now my payouts on hold

Purchase history only showing last purchase with no history showing even from one week ago,

Purchase history only showing last purchase with no history of previous purchases

Damaged fragile bundle – pushed into full return despite asking only for partial refund/replacement

Hello to everybodyI would like to share my experience and ask if anyone else has dealt with a similar situation.I purchased a very large bundle of fragile tableware (paid 425£ for 36 pieces), and unfortunately, one of the large items arrived damaged....

Does eBay actually still have a human customer service ?

Does eBay actually still have a human customer service or have they decided to hand over control totally to discrimination by bots that don’t have a clue what they are looking at. Then if you seek help you get automated answer services that are not c...

Royal Mail age verified postage.

Hi, I have an online account available with royal mail. Age verified postage is still on this, will I be able to use this for posting or do I have to accept ups. Thanks

Authentication process is a Joke, so called experts could not verify authentic vintage Sunglasses

I'm in the process of taking legal action against eBay, their verification (authenticity) team could not distinguish original from counterfeit sunglasses. I have sent eBay a letter to their Dublin address and hope they will respond within the legal t...

Contacting eBay?

I wish to contact an eBay agent about a return that's been in progress for over a week, but eBay's menus just send me in circles? Does anyone have a telephone number for eBay customer service?

Selling & VAT & VAT on Ebay Fees (UK)

I've sold an item for which the advertised sales price and the price paid included VAT @20%, as this seems to be the only way to sell (unless I'm mistaken). We always state in the description that VAT is included.Ebay have then taken their fee as a p...

Item not received

I have not received my the i purchased from a certain seller the tracking number he gave me just shows in one place for 2 weeks now when i contacted the seller always replies that the parcel is no longer with me contact Royal Mail.Ni my question is t...

Restriction

Hello my account is restricted from ordering from Hate My Phone Ltd. I don't know the course. I would be grateful if you could review the restriction for me. I buy most of my phones from them. Thank you

Withdrawing pending funds

I have sold a few items on eBay recently, and it says the money is in ‘pending’ but I can’t see a way to withdraw it as it isn’t in my eBay funds yet. Even though I sold them about a week ago and all of them have been delivered.

Verification

I’m having trouble trying to buy something it asks me to verify that I’m human and then the pictures do that then it goes through the same process again and again just won’t let me buy it

Postal Changes - Age Verification

We have just received an email for eBay saying they are changing all of our Royal Mail Age Verifiation postage from standard Royal Mail to UPS for the scissors we sell.We sell these scissors cost £5.95 and we offer free postage. The postal cost is £0...

Contacting buyers

I have a bulky item to sell cash on collection. I have a buyer but eBay won't allow me to send my address. How do we go about this. I'm relatively new to selling on eBay so any help would be appreciated

Seller refusing to sell.

Bid and won an item. Immediately got a message "I'm not selling it that cheap" Wait, you put it on with a starting bid and no reserve price or buy it nowprice, it is an auction site. If you put something up on an auction you cant expect to receive to...

seller performance level above average but eBay not allowing me to list for sale

My seller level is above average but I am told that I cannot list a single item for sale. This seems to be an error but I cannot find a way if speaking to a human at Ebay?

Help with unscrupulous seller

The seller is selling fake products (Batterys that are not the spec they are sold as, and after a few months stop working). After contacting the seller all they send a whats the order number then nothing.As it took a few months to find out these are ...

How to contact eBay?

I have my item, seller included it in a parcel with another item I purchased, I have left feedback. However, there seems to be no way for me to mark the item as received. Seller has marked the item as despatched. EBay only seems to have auto response...

Resolved! No options for sending Large parcels?

Hi there i needed to list something which is 90cm long and 5kg about. i made the listing but there are only options upto medium parcel which is no good. I know DHL is not used even though it is still letting you select it in the courier section. so d...

no credit card

I know the questions been asked but can't seem to lock into previous replies. Whats the alternatives for proof of age ?

No collection code

The DPD tracking in my order says 'delivered'. I was 'click and collect' to my local pick up point. I didn't get an email with a collection code and can't see one in the item details. What should I do?

help

how do you contact ebay there is no way whatsoever i got a item with a 6 year warranty and its broken seller isn’t responding and ebay is useless

new postage with UPS

I sell cutlery on Ebay - post using Royal mail - homes collection service - tracked postage Ebay have sent email saying sellers can only use UPS courier from 21st May for tracked signed for prcels is this right ?

Retuning 3 tops paying for 1 postage

I recieved 3 tops all in the same bag but im trying to return & its only giving me the option of one at a time paying for 3 postages? How would i be able to send back all 3 at once?

Seller not responding.

I wanted to buy a PS4 Pro, and the payment went through and everything, but when I messaged the seller for the place, date and time (it was a collection in person) he didnt answer, I waited 24 hours, then said are you there? He didn't answer. I waite...

purchase has disappeared off

I bought an item it has not come , it now saying there history of me buting the item even though I have the order number ect , do Iv paid but not had my item Iv tried to get hold of eBay but not been able to , what do I do

buyer protection

i am a private seller (not a business) but have been charged buyer protection fees on what I've sold. How do I rectify this? Can't seem to find an answer in ebay's system. It tells me that I will not have been charged as a private seller so there is ...

Unexpected VAT postage fee

Hi Guys, Wondering if anyone can help?I have just been charged £69.72 at the post office for VAT on a card which I purchased from the US which cost $429 I have never been charged before and this was not mentioned at anytime. Would appreciate some adv...

Good received by buyer but not communicating back?

Goods delivery courier paid for by buyer. Confirmed goods received by buyer but not communicating with 6 digit code to release payment.

Resolved! Car Mats

Hi all i bought car mats as a guest but they were the wrong size even though check car reg I tried to send message but no replies . I would like a refund but am stuck as being ignored by the company. I would love some help as i never got an invoice o...

Seller sent wrong item and I have to pay for return postage?

Like in the title, I received the wrong item and contacted the seller but no response. The item was quite cheap so paying for the return postage would be a loss in my case and i shouldn't have to pay for it when the seller is responsible for sending ...

Has anyone else seen this rubbish. After 20 years i can no longer sell cb or ham radios?

I feel I am being singled out be ebay, I have tried to list my cb radio 3 times and it says it violates ebay policies, as you can not sell anything that transmits and receives, so am I to take it that thousands of radios are not permitted to be sold...

eBay charged me for and undelivered item without notifying

A few days ago, a buyer contacted me about an item that was not delivered to them. This was the first time this happened to me. I had obviously posted the item as I always do and tracking information was attached to the order. I could not do anything...

2 factor aithentication

How do I turn off the 2 factor authentication? If I can't turn it off rhen I am going to stop using ebay. It's a damn inconvenience, having to get the landline cordless phone from another room when I do not have whole house coverage & the call drops ...

How to add courier option for large item listing - desk

Help needed please.I have had a height adjustable desk listed for a few weeks now - it's getting views but no offers and I think this may be because I have it listed as collection only due to its size and weight.I would like to add courier option but...

External link for sharing photos with ebay

Hello. Any one had to use an external link on ebay to share images with ebay customer service support?

What is Ebay doing to the code throttling search results to make them load so slowly?

What is Ebay doing to the code, throttling search results to make the pages load so slowly, and blocking any functions while they are doing so? Any search, for any item ... the search results are taking 15 ... 30 seconds to load, while in the meantim...

Royal Mail parcel uplift

I had booked Royal Mail to pick up a package this morning. Postie told me he hasn't any details of this on his hand held machine and he didn't get any labels from his boss. What do I do next?

My screen suddenly won't let me see description details nor am i able to place orders

My screen suddenly won't let me access description details nor let me place orders!

What's happened to "Request a call from ebay" ??

In the last few days the wonderful customer support option of "request a call from ebay" has disappeared and we are given the circle of doom options using AI and bots, driving you insane with 'follow this.." and press this..." etc etc. Ebay had a rea...

Wow, I have heard it all now

I had an Ebay agent from the USA tell me Ebay might not be the best platform to do my selling after asking what backup I had from Ebay as a seller, the answer is none. I have had nothing but worry, frustration, time-wasting. I have been on the phone ...

I sent four items in the same parcel but it says one recieved but others marked as not

I arranged with my buyer to send four items in same package but it says one delivered and others still not. I arranged all this with the buyer and refunded him the extra postage. I marked each item individually with the tracking number and it clearly...

Charged a fee for a buyer cancelling an order

Someone just bought an item from me, but put in a request to cancel because they had changed their mind. When I went to cancel the order for them, Ebay tried to charge me £12. I understand that there are fees attached to selling, but why am I being c...

Paypal cancelled on eBay. Goodbye from a previous regular reader

I've been a frequent user of eBay but will not use again until I can continue to use PayPal

buyer requested to cancel an order after i printed shipping label but i have not handed to courier

hiya as title says buyer has requested to cancel an order after i paid and printed shipping label but i have not handed to courier. i have tried to cancel but it says i cannot do this as the order has shipped. i also cancelled the postage label and n...

selling cutlery

I am trying to list a cutlery set but cant list it because there are dinner knifes in it? I am in my 80s so not hot on technology and cant understand Thanks

Return

I bought two perfumes, but both the appearance and the scent were different from what was described in the listing. I requested a return, but the seller did not accept it, and I am very upset about this situation.

cannot buy

been a ebay user more years than i can remember, today cant buy any thing keep gettingThe seller isn't accepting bids or offers from you.And it seems there's no way to talk to customer service anymore

Cancelling an order

I received an offer on a bottle of perfume, I accepted the offer, bought the shipping label , then the buyer asked me to cancel the order. There was no option to do that, in fact it states she has to cancel . She was messaging until nearly 2am this m...

Need help

Hi please can U change my phone number to my the lehbra mobile one. As if confirmation messages wont let me post my item without a code witch isn't recieving comeing. Plz help. I've my number verified on it I would like the lehabra one taken out. Ple...

Returns and refunds appeal as a seller. Ebay GSP Shipped the parcel to the wrong country.

I sent a parcel to ebays gsp to be sent to france. I got an email few weeks later from someone who received it in Portugal. I told the customer in France to start a dispute so he did. I couldn't add the tracking info to the dispute as I had already p...

Here are the listings you reported that are included in this decision: Item: 117163916701 Samsung HT

This is not a question of listing content. This is a case of fraud ! I purchased this item through eBay, all trace has disappeared, my purchase is not shown on my activities, I have proof of payment and initial recognition from the seller with confir...

EBay’s authentication process is passing good counterfeits

I am writing to express my frustration with eBay's ongoing issues regarding item listings being removed under claims of counterfeiting. It is particularly concerning that these items were purchased from eBay itself and have supposedly passed their au...

I asked for a size 10 of a size 9

Ask for size 10 trainers and got size 9.

When im placing an advert

When im trying to place a private advert. And press to publush, its saying its encounted an issue on their end. Then thats it. Its not accepting my advert. Any advice please

Offer

I had an offer but it automatically declined how do I contact bidder

ebay applied a "TAKE3" coupon 3% discount on my listing

I just noticed that eBay applied a 'TAKE3' coupon (3% discount) to one of my listings, valid from January 2, 2026, until December 31, 2026. I was not aware of this and received no communication from eBay. I’ve read in some posts that eBay is supposed...

Resolved! Jacket

I want to help with the unwanted order because it is not the same as the order is very small

Wrong item

I ordered a Ssanyong Rexton rearleft side corner quarter window glass and I was sent a Bolt as in in bolt and nut.Day light robbery.

Ebay listings not uploading issues

Hi all, is anyone here having issues uploading listings?I have been trying for 3 days now and keep getting error messages.The listings are now saved in my drafts but when I look at my listing activity page where I can see my listing count there is no...

Item not ordered

I have recived a package BBQ cover which I havent ordered. What do i do with it. Dont recognise the seller and no return address

Message system problems

I wanted to contact a seller before buying. Clicked on the Message box next to the seller's rating andOother Items links. Got a narrow vertical window at right of screen, entitled Message Seller; clicked in it; but it won't let me type anything. Is t...

Postage dvd /large letter option

Hi all. When selling a dvd I used Large Letter as the postage option (£1.55). However, when I went to the post office, they said it would be £3-odd! I couldn't understand a word he was saying, unfortunately, as to why it wasn't £1.55 - I think he sai...

I very bad telefon i brock and evryting i demigi .or i send for ordar and if u nid pic i

i very bad condition i ready i bring today

Resolved! Sold item relisted question

Hii didn’t win an iPhone in an auction and the item was shown as sold. BUT the exact same item immediately relisted into a new auction.I messaged the seller and they haven’t/ won’t reply. Has anyone any idea of what may have happened or what should h...

Bought item shown as delivered but to wrong address

Why do ebay close open cases of items not being received by saying it has been delivered but don't check the post code delivered to matches the post code of the buyer?Shouldn't this be an automated thing, it is 2026 after all.

Refund for damaged item

I ordered a kitchen sink top and asked the seller before buying if there was any damage. The reply was there is no damage.When the sink arrived the box had been re-sealed and was scruffy. I unpacked the sink and found 2 corners were bent.I reported t...

eBay Balance Payment Issue

i tried to buy something with ebay balance, but it says this payment method is not available please try another one, then i tried to find a fix and i went into payments -> funds, and saw that it deducted the money, £105, from my account then refunded...

Warning to me about Seller Fault unfulfilled

Ebay sent me an email about Seller Fault Unfulfilled.They ask me to answer a quiz?I only have 5 sale this year .Yes I have one cancel by me because the German buyer did not understood that he was paying to much shipping cost and i cancel so he coul b...

Damaged ebay parcel/goods by evri via ebay

I recently sold a rugby shirt for £20 that was shipped by evri to Scotland. Evri stated the parcel was damaged and because of this ebay didn't deliver. I filled in and completed a claim form with evri. Next day I received an email off evri saying the...

How would think rattan garden furniture should last !

I purchased a set of rattan furniture with 6 chairs for the garden brand new - i stored it over the winter and in the spring i took back out of storage - But noticed the rattan strapping was splitting/breaking .. But obviously now the ebay warrantee ...

Refund postage for combined shipping

I have just sold three posters to the same person. I have my shipping as "Simple". I have printed out one label and will send all three posters in the one tube with that one label. How do I refund her the rest of the shipping, and also mark the items...

Refund on non-purchased item

I recently posted an item on ebay which I subsequently had an offer on. Before I could reply to the offer, another ebuyer purchased the item for the full price. Unfortunately I assumed that the buyer was the person making the offer.I dispatched the i...

Refund for faulty product

A seller, registered as a business wit eBay, is refusing a refund for a faulty product as the fault developed outside the 90-day protection period. Still well within the 6-month period applying within Consumer Rights legislation.How do I report this ...

When is a discount not a discount?

I applied a randomly appearing voucher code that removed £5 from a purchase. It said it had been applied.I was in a hurry and paid having no reason to check the amount as I had never had a problem in 21 years of buying.But the voucher was not applied...

Simple Delivery - several recent buyers reduced p and p to ridiculous amounts!

HelloI have been selling on e bay for years, but in the last 10 days or so, I have had five buyers who have changed the p and p on Simple Delivery to minimal amounts! On the order details, it actually says 'buyer selected'. For example - massive wool...

simple delivery

Well so far so good ,I have no complaints about simple delivery ,Because I don't have a smart phone or printer ,most of my stuff goes via Evri and fair do's to them deliveries have been very quick and no issues royal mail are a few days slower but st...

A return that was then returned to me

I returned an item that didn’t work, I used the eBay return and qr code, I received my £8.88 refund, today I received the item back again, with a Royal Mail sticker saying addressee not present at address, what do I do now, the seller was a terrible ...

Posting a high value item for authentication

Hello,I have recently sold and item which needs to be sent for authentication. The value is outside that offered by "Post Office" and independent company's like "Secursus" do not insure items going for eBay authentication. Does anyone have a solution...

Fake beauty and health product

I recently purchased an beauty and health product which I discovered is fake. I have returned the product for a full refund. Does eBay have a policy about fake and counterfit products? The seller is continuing to sell this item, and I know 100% it's ...

Ebay

What is uk customer support number

First time seller

I have listed an item and under duration it says good til cancelled but i want to set an end date, i have contacted e bay who have been as much use as a soggy tissue, can anybody explain to me please how to do this, in a non tech way.

Resolved! Need advice on collection only payments

HiIt's been a while since I've sold a collection only item and I seem to remember it had changed to where the buyer has to give the seller a code ... just looked it up on help but still a bit confused ... this is what it says .. Open the eBay app, go...

I'mI'm sure I accepted a counter offer but I do not see any postage option.

I'm sure I accepted a counter offer but now I cannot see a postage option. Nor can I try again to accept the offer. Should I contact the potential buyer and ask them to try again? Thank you

My UK account will only list in Fees in USD

hi there I cant switch Fee currency from USD to GBP. never happened to me before

Hacked Account?

I sold a watch to a buyer in Bangladesh, he said post it to a UK address. Item was delivered to UK address, Royal Mail delivery with photo.The buyer then filed with eBay,'Your buyer filed a payment dispute for an order placed on . This means that the...

Resolved! Buying from Europe

I’m looking for some advice on an item i purchased from Germany with international shipping to the UK. The item was posted with DHL with a tracking number the last tracking notification says delivered but no parcel came to my address on that day and ...

Returns closed?

I tried to return an item but then had to close the return as I couldn't print the label in time.How do I open a new return? Every time try, it says return closed. I'm stuck with an item I don't want.

Refunding policy

Hi community,I recently bought an item which in the end did not fit. It arrived After 9 to 10 days, which was btw poorly package. On the sellers description it never had any size descriptions , but I asked if a M was available, He claimed there was. ...

Can't get onto messages or selling page? Comes up with network error. Why?

How can I speak to an Ebay agent

I am a dissatisfied customer

printed postal labels incorrect

I used one of these labels for the first time today. My return address printed on the label is incorrect how do I change it??? My personal eBay membership details are up to date.

Multi-buy discount is not showing on search results page

Updated my listing a good hour a go but still not showing on search results page, e.gSave up to 15% with Multi-buy

evri damaged parcel

hi I have had a buyer who didn't recieve their parcel and I did simple delivery. I have contacted the courier which is every and they said the damage is beyond repair and will dispose the parcel as I don't think its true because I put it in a firm bo...

Can ebay start selling this

they only ship in chilli i need one when can we get that started

product not recivved

i have not received my order tracking id H0014A0177667217 by hermes

Watch authenticity service

Can anyone comment on the watch authenticity service. I’m certainly not questioning it, but I’m considering buying an expensive watch and wonder how thorough the inspection is. Would the actual movement of the watch be checked? Do the Authenticators ...

Buying

Hi is anybody having trouble at checkout my saying we ran into a problem try again

Resolved! ebay agent based in ireland gave garbage advice so told them to do 1 then payments blocked

ive had numerous garbage advice from agents based in ireland so now ignore there suggestions or any advice as it always turns out false or a financial loss now called last week regarding a case was told i dont have a choice in the matter and are liab...

Guest Checkout

My other half has made an ebay purchase and checked out as a guest using the email address I have linked to my ebay a/c. The item hasn't arrived and the seller is saying we need to contact them via the ebay platform but a) his order doesn't appear on...

Buying without reviews

Hello, I'm just wondering how unwise would I be to buy an item off a buyer who says he's been active for 10 years but only has two reviews. And if it ended badly would I get my money back and if so what sort of time range.thanks in advance.

Ebay is not communicating the exact matter

all was going well I started my new EBAY UK based account, I successfully listed items and on the third day i got 6 orders and after that ebay asked for a verfication to prove identity and I provided his licence no and after that there was no reply a...

Refunds from buyers

Absolutely dread full eBay now22 yrs member perfect feedbacksell item battery and charger nothing wrong with it works 100%anyway buyer receives it next day Quote I don’t like it?wants deduction in cost or full refund?nothing wrong with item works gre...

I've got a message that one of my listings is in violation of policies but ebay didn't say which ite

I get to see all the rules but not the item listing that needs changing. Most confused

I received a damaged oil splash screen for the kitchen, frying and cooking.

I ordered an oil splash screen protector on April 23rd and received it damaged. I then opened a dispute. I corresponded with the seller for over two weeks. He convinced me to close the dispute, promising to immediately send me a whole, undamaged scre...

Seller cannot send address for collection

I bought a set of chairs and have paid by card for the purchase, the details show that the items have been paid for.The seller is saying that he is getting a message saying that he is unable to send address details until the item is paid for.We seem ...

undelivered item.

I have paid eBay 19.99 for trousers. nothing delivered since payment made and no record in purchase history. All the advice from the AI chat advisor needs an order number so is no help. is it possible to contact eBay any other way>

How do I book oversize collection and delivery - within UK?

Dear allI want to sell a used double oven. Box size approx 90 x 70x70cm weight approx 53kg.I'm a private seller this is a one-off.When I draft the listing and get to the delivery section I obviously select the Oversize - more than 20kg option. That b...

Edit Tracking Details?

Hi there, does anybody know if it's possible to edit tracking details? I had to despatch a listing with DHL due to the size and weight of the 3 parcels that made up one listing, despite eBay forcing me to list with a single parcel on Simple Delivery ...

Why is nobody at Ebay to ring up for the past 5 days

Refund outside 30-day Period

I purchased an item in February this year. It was found to be faulty and was returned a week later. I requested a refund within the 30-day period which the buyer has not given to date. I have had limited correspondence with the seller and been unable...

NATIONAL INSSURANCE NUMBER

Hi there my sale exceed by mistake above 1707£ but I don't have any ni number what should I do

AI assistant absolutely useless, so maybe someone can tell me

Ebay has closed my listing, Grundig Yacht Boy 500 World Receiver SSB, RDS (YB 500), boxed | eBay UK saying it violates "our Offering to Buy or Sell Outside of eBay Policy" - it doesn't! who do I ask to review with a human brain and reopen the listing...

Request for Account Reinstatement and Payout Hold Clarification Message

"Dear eBay Support Team,I hope you are doing well. I am writing to formally request a review of the current restriction on my account (Rakhshinda Bakht). As shown in my account dashboard, my payouts are currently on hold.I am committed to following a...

i have funds on ebay , but cant access to pot to pay for other purchases

as per above , when i sell ebay says i have 132 pounds , but cant change the icon to say use it ? how can i resolve this please ? best regards

Over 90 days refund- seller asked for bank dispute

Hi allSo back in October bought a laptop, it developed fault, seller agreed send back and will issue refund. Seller acknowledged receipt of laptop and would issue refund However they stated because item over 90 days they could not issue refund via eB...

Deep fat fryer

I bought a deep fat fryer about 4 months ago and now I have had a warning letter about an issue with it that may cause a fire. I have stopped using it but the seller is not answering my complaints. What do I do? Do I use it again or should I by anoth...

I am new to ebay from being absent for a few years i am uploading my items with hardly any activity

Is it worth registering as a shop seller to help me get more views and buyers and if it doesnt work out for me can i cancel and revert to just uploading and selling without a shop account

Id 5317757829

Iv refunded a buyer and he refused to send item back

Item returned via EVRI

Hi, eBay item number:277912417628 sold and was shipped using Ebay simple delivery and EVRI.The tracking number is H05QTA0227343097 and it was dropped at courier drop off on May 3rd.Yesterday it was delivered back to me with no reason why, and not ins...

Measuring Parcel for Evri help please

Hello all, inexperienced in this area so just searching for a bit of reassurance please. I have a parcel that is 12cm deep, 19cm wide and 90cm long. According to Evri - Add together the 2 shortest sides and multiply it by 2. Add the length. If the to...

Violation of buy sell policy

I have listed an item but eBay keep messaging to say I have violated the policy but I can’t see what I’ve done wrong , how do I resolve this

Ebay insisting I buy a cancelled item

Hi. I won an item but the seller contacted me about a fault with the item. We agreed to cancel the order. I cancelled, the buyer accepted and cancelled.Ebay sent me a notification that the sale was cancelled. However the item is in my trolley and eba...

Resolved! Item not showing after advertising

I have created an email 3 day listing advert yesterday to sell my watch (item 267666599689) This is an Oris Williams Chronograph watch and even though the advert is live if you search to find the watch on eBay it isn't listed, which is resulting in n...