Seller News: May 2026
Your May Seller News is here
Forum Posts
Bulgaria properties
Be very careful. If they say they do not have an office, that is a red flag straight away. If they want to meet to do business in a café, that is another red flag. Be aware if they want you to open a company before you have even seen any properties —...
Huraira Vault ARGOS Ilford
Sold a high valued item to a buyer in Canada, the address given for the item to be sent is Huraira VaultARGOS IlfordDoes anyone know if this is a scam or not, or how I can speak to someone at eBay about it?
Parcel returned to seller
Parcel returned to sender recipient at the shop refused delivery so I couldn't pick it up
Global shipping issue
Sold a book from UK with global shipping as an option. Buyer from Canada wins, only for eBay to tell him I won't ship to Canada. Buyer also states he checked before bidding and shipping to Canada was an option then. What to do?
postage
I sell postcards and the 2nd class postage has been 91p for a small second class letter, but now when I click on postage, only a large letter appears, which is too expensive for a postcard. I cannot change it to a small letter.
Drop shipping
Hi all.Twice now found an item I wanted UK seller showing in stock package arrives from china completely the wrong item return label supplied from Ali express both times. Why is this allowed it's really disappointing and time consuming and costly rep...
No comunication from seller
Hi ive purchased a mountain bike. Buy it now price. Ive messaged seller to arrange collection and have had no responce for 4 days... Can anyone help?
how to combine shipping on ebay after two seperate items have been purchased
how to combine shipping on ebay after two separate items have been purchased and I have printed the labels using ebays simple delivery postage system?Buyer has asked to combine shipping afterwards. Not sure how to do this. Do I need to refund him tot...
Blocked from listing - new verified user.
Struggling to list item. Any help appreciated that isn’t AI. I am new user and have verified but still not allowing me to list.
Ebay has blocked 2 card payment from 2 different banks.
can anyone help.Ebay has blocked 2 card payment from 2 different banks. never had this issue before and use Ebay fairly regularly for many years.anyone know how I can get this resolved. thx j
Seller can no longer send the item
I have purchased an item but the seller is now saying they can no longer send the item . It states the item has been sent but the seller is saying they have not sent it . How can I cancel and get my refund
I can't integrate my Paioneer account with eBay.
I can't integrate my Paioneer account with eBay. The message says that my eBay account has data that does not match the Paioneer account.
Listing
I’ve entered my listing several times however eBay keeps removing it because it mentioned lithium batteries and chargers which it doesn’t mention anything like this on my listing. I’m totally baffled, I’ve tried rewording and tried different pictures...
Safety recall help
I bought a Creworks 30l ultrasonic cleaner last year. It had a product safety recall on it, when I go through my purchase history and click the item it is no longer there so I can't contact to seller? What can I do?
Frustrating
I’m looking for opinions from other sellers on whether this seems fair.I sold a rare 1980s Adidas All Nations TC Seigen tennis jacket for £39.99. The buyer contacted me on the day of purchase asking if I could send it urgently, so I made a special ...
didn't get a sylud
A seller hasn't sent me a stylus i bought 10th of May I was supposed to get at the 14th I waited 3 more days and still haven't gotten it. I contacted the seller but still haven't got a response yet.
Phone advertised brand new with faulty aftermarket battery
Hi, bought an Apple iPhone 13 that was advertised brand new unused. 3 months later phone develops battery fault and turns out has aftermarket battery fitted. So in my opinion the seller falsely advertised the product (still selling them now). Reporte...
Automatic re lists not worked
Could anyone tell me why a lot of my listing's have not been re listing automatically in the last 2 weeks thanks
Waiting to get paid
Hi all, sold some magazines and posted them on 11th May, delivered on 13th (I've checked as it was tracked). Buyer not communicating after three polite messages. When will I get paid? Is my question. Thanks
Charged fees despite order being cancelled
I've just had a buyer request an order be cancelled - I have tried to do so but eBay has taken the 'listing fee' already - surely this can't be right? How do I get the listing fee refunded before I refund the buyer?
Age Verification Removal
I've recently sold a "Planer Knife Setting Jig". The item is not bladed, sharp, and had no sharp edges in any form. However the algorithm has flagged it as requiring Age Verification from the buyers end. This is turning what should be £3-5 delivery i...
Postage
I've had a few buyers wanting to purchase yet when they go to do so it says seller won't ship to this area? Any ideas how to rectify this?
Ive had a listing suspended and don't understand why?
I've had a recent listing suspended, for a Brompton M3L folding bike. The reason EBAY have given for the suspension is that the listing contains LITHIUM BATTERIES. The bike is NOT electric and the listing does NOT contain any batteries. It is a stand...
Refund scam
Hi I’ve sold a tent online in pristine condition, the buyer has received the tent and damaged it when putting the tent up, claiming that there was dirt on the pegs (after he had used them…) eBay have chosen to charge me the cost and put my balance on...
Cancellation
Hi there.i got seller cancelled his order. Its pass 3 days. I couldn't approve it .how do I do it now please
Google Chrome not working properly with Ebay
Hi, For the past 3–4 weeks, I have been experiencing issues when using eBay on Google Chrome. I have already tried multiple troubleshooting steps, but unfortunately nothing has resolved the problem.I contacted eBay support, however they informed me t...
Counterfeit item purchased
Hi I purchased a bottle of perfume that my son already has (unisex one) on receipt of mine, he noticed the bottle and box was different so he checked the code under a scratch off panel to check it’s authenticity, it showed up as not recognised or alr...
Resolved! Here are the listings you reported that are included in this decision: Item: 117163916701 Samsung HT
This is not a question of listing content. This is a case of fraud ! I purchased this item through eBay, all trace has disappeared, my purchase is not shown on my activities, I have proof of payment and initial recognition from the seller with confir...
still no refund
i’ve been given a refund but haven’t got my money back
Parcel too long
I have sold a very light item on Ebay but its 161cm long. No Royal Mail service at this size and couriors prices start at more than the item is worth what can I do here?
Buyers who simply dont pay
When you place a bid for an item at auction you enter into a legally binding contract to pay for that item if you win the auction.....surely thats the LAW. So how is it ebay let people place bids,win the item then dont pay with no come back at all? T...
offer review page on app
after you've change the delivery address on/from the offer review page, do you find that the 'offer review page' continues to show the wrong delivery address?
Seller asked me for my national insurance number
The seller has asked me for my national insurance number? Is this required or am I being scammed?
Buyer has bought multiple items simple delivery buyer paying postage
I have a buyer who has won 7 items listed with simple delivery, obviously we are trying to reduce the postage costs, how do I send them as 1 parcel as there isn’t a way I can see to modify the postage option. The buyer is paying the postage and obvio...
Winning buyer cancelled the auction after it had ended
This has happened to me a couple of times. Can't believe it? Why is it allow to happen. Never used to be like this, when I used to list my items as an auction. It was difficult to the winning buyer to back out and you were allowed to leave negative f...
Account suspended and closed - £950 lost
I wonder is someone can help. I sold a brand new unopened Apple iPhone 17 Pro Max. The buyer contacted me to say the item was defected even though the Royal Mail Special Delivery stated the item had not been collected from the Post Office. I asked th...
Lost unsold items after 90 days
Is there any way to retrieve unsold and not relisted items after 90 days?Thanks.
eBay contact
Has anyone noticed that help is now almost non-existent?All of a sudden I have had my funds put on hold. It has gone from next day to "2-3 days after item confirmed delivered. Some items are taking 10 days before payout. The only reason I am getting ...
Smart Touchscreen Wireless Earbuds
Hello, My listing was removed, and I do not understand the reason. Could you please explain what policy my item violates and what I need to change to list it correctly? Item title: Smart Touchscreen Wireless Earbuds I want to follow eBay rules and re...
Selling
Why am I not receiving the full amount for items I’m selling eBay are taking money off my last item should of got me £20 but eBay have only gave me £10 why is this and its been on all my other items I’ve sold I have another one in selling and want to...
Why is it impossible to contact a real advisor. Chat bot isnt helpful
I keep going round in circles, but can not speak to advisor
Resolved! Combined postage.
Wow! I just ordered an item from abroad and wanted to add several small fitments that go with it. I asked the seller to do an invoice through ebay to me for them all as one order and to include them in my main order which already has postage paid. Th...
Resolved! Refund refused.
I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...
High heat comb straightener
Why can't I find a item I bought in October 2025 I didn't receive a 12 month guarantee with it
Withdrawing money to my bank
I have recently sold something- the money is only in my ‘ebay balanace’ not letting me withdraw to my bank account due to my account waiting to be verified. I have been waiting about a week for the verification to be complete which is quite frustrati...
My Funds balance looks wrong!
I have recently sold 2 items and should have £292 in my account but it says I have £242. How can this be right when it clearly says funds owed to me £92 for one item and £200 for a second? Is there any way I can check? Thank u
Account Suspended Without Clear Reason – Need Help
Hello everyone,My eBay account, which was around 3 months old, suddenly got suspended without any clear reason. I’m really confused because I don’t believe I violated any policies.I also tried contacting eBay chat support, but it’s not working for me...
Sent item
Good morning, I have sent an item using their evri label but it’s not registered that it’s been sent and they have received it . The buyer is ignoring me and I can’t find where to manually put the tracking number in for it to update , there is no opt...
Genuine claim?
Buyer stated item was broken (no, 'smashed into bits') in transit and claims refund. also claims to have evidence, (not apparently submitted). eBay paid refund, so all good. but I'd like to be sure the claim was genuine - how can I do that?
Collection Issue
Hi so I basically bought a 151 Pokemon Booster Box from a seller but he's got it down as Collection Only?I didn't see this until I bought the actual item and paid for it, I've tried contacting Ebay regarding this but I'm getting no where. Can someone...
Custom (temp, research, wish) list access
Can anyone tell me how I access items saved to a 'Custom list' please?I have saved a couple of items in a 'custom list' (found next to the delete item button), but cannot find an access/link to view the list.I've saved to 'temp list' but wonder wheth...
My all listing gets Policy violation i don't know why?
Hi,I don’t understand the issue with my account. As soon as I sold my first item, eBay suspended/restricted my account, placed my payouts on hold, and asked me to provide tracking details for the order. I always try to dispatch my parcels on time and...
Violation of "Battery regulations"
Posted 2 listings today, one for a mountainbike, one for a skateboard. Both were removed within minutes for "violating the Large lithium battery" regulations apparently. Neither contain any form of battery. Can't get any help through the chatbot, bec...
UK Account Suspended After Moving from Ireland — No Reason Given
Hi everyone,I’m hoping someone here may have experienced something similar or can offer advice.I recently moved from Ireland to the UK and opened a UK eBay seller account after relocating. I already have an Irish eBay account in good standing, and bo...
Resolve a listed item issue
I have an item eBay has asked me to resolve prior to listing but I can’t do anything with it? All the options are greyed out and I can’t delete it and start again? Any advice
Not able to generate my delivery label and QR code for sending an sold item
Hi, I cannot generate my Standard Tracked Delivery label and QR code via Royal Mail, for sending a sold item on eBay. I’m not sure if it is because I have missed the delivery date ? If so, how can I rectify this issue. Please help!
Don't understand refund amount
I've had my buyer cancel a purchase for a legit reason, but before confirm it, I am confused by the cancellation details It says that the purchase price was £287.79 but that my Ebay funds are only £246.35 so I need to top up the rest of the refund fr...
CANCALED ITEMS SAME DATE AS PURCHASE 14TH MAY,CANCALLED SAME DATE AND NOT W\NTED.NO REFUND ITEMS NO
ORDER NUMBER 05.14643.41453 CANCELED SAME DAY PURCHASED THEM 14.-05.2026 SELLER IGNORING ALL THE MESSAGES IVE SENT ASKING TO REFUND ALL MY MONEY ASAP BK INTO MY BANK...STILL NOTHING AT ALL.ITEMS NOT WANTED AT ALL.AND NOT DISPSATCHED,AND IM VERY ILL F...
Buyer protection with regards to misleading sold-for price on auctions
This is only for auctions, not for buy now items.I want to know why the price shown for ended auctions from private sellers, on original listing page and also on sellers own sold items list, is higher than what was actually paid. It shows a buyer pro...
Cancelling an order when "a cancellation already exists".
Hi. I listed an item without the option to deliver. It was bought by someone who wants it delivered, which I'm happy to do. I've therefore agreed with the buyer that I'll cancel the order and relist it with the delivery cost added, and they'll then b...
Buying postage screen
Has anyone else noticed on the "buy postage" screen that you no longer have the helpful quantity of items sold - highlighted in red? You now have "1 item" in black font, it's only the pricing that tells you whether it is more than 1 or not? If you cl...
