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Your February 2024 Seller Update

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Resolved! Who pays for what?

HiI ordered and recieved an incorrect item, contacted seller with no response, put it through eBay dispute system and got refund from eBay in two days.Have had no contact from seller, so couple of questionsDo eBay claim the money back from sellerWhat...

Resolved! fees for selling motor vehicle

good evening, i have listed my pick up for sale as a fixed price buy it now with the option of make an offer, it is listed in the vans and pick up section. when i created the listing the fee charged was £14.99. if the pick up sells will i also incurr...

Seller issued refund

Won a sofa last week, communicated with seller and talked re collection via Shipley sourced courier. Then refund issued without any comms and the spurious reason about delivery address. Obviously decided the winning bid wasn't enough. Struggling to s...

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Out of pocket

I purchased an item from a seller. Received the item ok BUT the sizes on the listing were wrong. Consequently the item does not fit. I contactedthe seller who said they would refund. I went through ebay proceedure, printed a return label off and paid...

Wrong order

I ordered a phone case, they sent the wrong case. I contacted the seller they wanted a phot of my phone settings I said no it contains personal information I know the phone model I own, they won't communicate. What a nightmare trying to get help from...

money on hold

Hello , just sold my first item but I haven't received the money yet . They say they put the payment on hold , I haven't received the micro deposit yet . Not keen on sending the item before receiving the money . What should I do ? thank you

Account restriction

Hi my account has restrictions on it for none payment I did contact the seller and asked for them to cancel the order how can I get this removed from my account. Thank you

charged for a sale

i listed a item a buyer clicked buy it now ... i had no contact with him so i have relisted and been charged £30.97 for a no sale as its been listed again and in 7 days i will be charged again for a sale if it sells

Resolved! Change country to be able to link nectar accounts

Hi, I've managed to change all 3 addresses to my address in the UK, as the account was from another country. But still when I try to connect/link to Nectar, the page still shows as an account from another country, error:Oops, there has been a problem...

Postage

I want to sell a heavy item 25 kilos /how do I change postage so the item is collected from my house please thankyou

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Resolved! Laptop

eight months to fix a laptop I think is a long time! As a seller, could you give me an answer or give me a refund for not complying with the product warranty! I await response…

Fraudulent request for refund

A buyer bought a plate 22/10. I sent it 23/10. On the same day I dropped it off at the courier I was notified by the buyer that despite my "copious packaging " the plate was broken. I called eBay they did not seem concerned. Later that same day I rec...

Resolved! Item for sale doesn’t appear in searches

I relisted an item yesterday but it doesn't appear in any searches. It is shown as active in My EBay but cannot be found by keyword searches or in my list of items for sale.The link is: https://www.ebay.co.uk/itm/115957514001?mkcid=16&mkevt=1&mkrid=7...

Tracking number won’t work

Hi I've posted 2 items both with the same tracking number, I've added the tracking number to the first one however when attempting to add the tracking number onto the second item it's saying invalid. EBay keeps saying I need to post the order but I'm...

Resolved! Seller changed mind

Just won an item( pushchair) seller originally agreed to send item via courier but has now changed her mind and insists I collect it.I've said she should cancel sale ( i havent paid yet)but she hasn't done it.I keep getting payment reminders but can'...

Linkin Bank account check not possible

I'm selling my first items and it says that my payment is on hold. No problem on that side because I'm new. But Ebay ask me to 'Update your account details'. When clicking on the link, it told me to connect on the French part of Ebay because Ebay is ...

Refund

Someone wants to return a phone I sold them and receive a refund. EBay took £40 in fees, will I get this back as I now have to refund the buyer?

Resolved! Seller protection

Buyer address was a new build postcode unavailable via packalink. I offered to drop item off 13 miles at weekend .Handed 2 same batch rolls paper sealed ,handed them pointed same batch numbers on rolls . Buyer was civil. I refunded her postage cost ....

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Buyer not responded

I sold a car at 18.56 on the 26th October. I have messaged the buyer twice, giving my phone no and asking when he would like to collect the car? He has not responded. This is only the 2nd item I have ever put up for sale on ebay so not sure what I sh...

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  • 1 replies
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Counterfeit goods on ebay

There are a lot of computer products on ebay that are clearly counterfeit. The storage drives that I have been looking at have ridiculous capacites (10+ Tb), when the maxumum technical available is 2Tb. outside this, there are a range of Toshiba supp...

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Resolved! Gsp

Just curious, long time ebay user, recently started selling again on here and had many successful purchases and sales recently. A have recently sold an item, it sold through the gsp and the funds are in hold for quite some time. Surely if my package ...

Return money

I accidentally applied for a refund 2 times and my money was withdrawn twice and it also says your payment has not been processed, please help

Two weeks ago I purchased a desktop computer off ebay but it broke down after only 2 day.

I sent the computer back to the seller and after 9 days he said he had fixed it but when I connected it up again the problem was still there. On the sellers advert it says, funds returned up to 30 days. I went through the proceedure with ebay but the...

Vat

I won a bid for a golf driver for 40 and when I went to pay the price was 48. When I looked closer it shows vat was added to the winning bid. Has anyone else seen anything like this? Not sure if it's normal or not.

refund

Hi all I wanted to cancel a order for a item i brought on ebay that ive already paid for that was collection only.I opened a return item request which wasnt correct but now it wont let me cancel order or anything is it possable to contact ebay direct...

Combining postage

I've sold two items and want to combine postage. I've enabled accept combined payments but seem to have market one of the items as sold and can't amend the invoice ? Can anyone help ?

Postage

I made an error when purchasing a postage label through eBay and have bought 2 how do I cancel the unused 1

Verifying bank account

I have sold some items this week and I've got a message regarding verifying my bank account for funds to be paid.It takes me through what I need to do and at the end it asks for the micropayments that have been sent to my account to be entered in ord...

Seller cancelled order, lost .

My offer on an item won , but the seller cancelled the order, he has lost the item! But the item is still in my basket asking for payment, which I cannot remove, have messaged eBay with no luck on removing the item, but they message me to say it's be...

How to remove a listing from awaiting payment

Hi all,Please tell me how I can cancel an order that is showing as awaiting payment? Basically the potential buyer's account was hacked so it was not a legitimate purchase. I received an email from eBay informing me so and to not contact the alleged ...

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Selling books to Bulgaria

I have a chap in Bulgaria who wants to buy about £200 worth of nautical books from me aparrt from asking for a discount I feel a bit uncomfortable I Could offer him free post which is usually what I do for the ukso dont know if this is legitimate.Any...

Selling

Why has my listing been removed for a used cot bed saying due to safety issues yet I can search and buy other cot beds that have been used

Bank transfer payment.

Just a query about bank transfer payment for a wardrobe that I sold.The buyer is not bothering to see the item he has bought, he just wants to pay by bank transfer and send a man and van to collect.Sounds a bit off to me so my question is, is there a...

cancelled order and relisted

Cancellation of won bid by the seller, because the seller feels the amount paid is small and he relisted the item immediately at the price that is more than double the price the item was won and at buy now and no more bid. relisted order

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My orders

I would like a fall refound today back in my bank as I haven't got 2 of my orders the pink pushchair far and my eyelash glue I am really up set with this so I would like u to sort it today thank u

TIME CHANGE IN THE UK

Anyone else having issues with Time change in the UK, with auctions ending an hour earlier today?Massive issue for me, as my auctions are always set to start ending from 7.30pm tonight and all my buyers know this. If this is happening to all buyers i...

Listing

Hello, my listing got removed for these bone conduction headphones that I spent so long listing. May you please help?

Waiting for ebay to send the mico deposits

My payment is on hold as ebay says I need to verify my account. I'm waiting for ebay to send the mico deposits. How long will this take and has anyone else been through this. I have items to post and I need the money from ebay to pay for this. Does a...

Resolved! Vat from uk seller

Had a winning bid email from eBay and it said 20% vat will be added.the seller is private seller,based in uk from 2011 and have contacted him and he's as clueless as I am , but did say the last two bid auctions , winning bidders didn't pay...??

Obstructions.

Hi, who else has a big "sign in with google" banner 3" x 3" on top right of page at every single sign in ? and couldn't they have made it bigger, what an eyesore, obstruction and insult to our intelligence, how many times do we need to see it , pleas...

Refund question

I recently sold an item, the buyer paid-sent it off using packlink. This was in the 18th October and tracking hasn't been updated since then. The buyer wants a refund as item not received (fair enough I don't dispute that). The buyer has put in a req...

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