Seller News: July 2025
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Forum Posts
One listing Two boxes
I have created a listing that consists of two boxes, but there is no way to put that in the listing so the correct postage cost is shown.How do you list the item as consisting of two boxes?
How to remove the buy it now button and just have add to basket to prevent accidental purchases.
Hi can anyone help me, I wish to remove the buy it now button on my eBay account and leave the address to basked to reduce the chance of accidental purchases. Does anyone know if this is possible, and how to do it? Cheers
New policies a bit of a Horlicks
It appears that the 2 new policies introduced by Ebay are a tad poorly thought out as to the adverse affect it would have on private sellers.I don't know any other platform where as a buyer,you have added extras at on at the end.Someone purchased som...
Order cancellation
Cancelled an order before it was dispatched, in fact in a matter of minutes after ordering when I realised it wouldn't be delivered in time, but my cancellation request was rejected, as a day after I cancelled the item was posted, the seller hasn't g...
Resolved! Simple Delivery Dilemma - package dimensions
Whilst I find incredulous that eBay force private sellers to use so called "simple delivery" - its their platform and we have to suck it up....but, when in is inhibiting me from selling an item I take exception.I have a suitcase for sale, the box tha...
item delivery to shipping cetre but buyer ecsalte the case
item delivery to shipping center but buyer escalated the case. i sent the item and it is now with the shipping Centre but the buyer escalated the case. the tracking can be tracked easily that even the shipping centre has shipped it to the buyer.
Responding to an offer
I have had an offer from a potential buyer but I want to message them first before accepting. How do I do that?
no code from buyer
Hi Any help please Sold a product to a buyer on pick up only , when he had picked up and left I realised I hadn't got the collection code from him I have sent messages asking for the code but am not getting any replies , what do I need to do to resol...
Yodel Store to Door- AVOID AVOID AVOID
The absolute worst postal service. Needs to taken off ebay.I have waisted near on half a day trying to post a large item with this service. Visiting 5 locations in my area.Contacting Yodel customer service after unsuccessful attempt at postage. They ...
Return Page and Messages not working
Please can Ebay look at the returns and messaging neither is working for me and i want to return some faulty items before teh time runs out. My messaging will not let me send message to the seller either
Package received but main item is missing
I purchased an item from a seller. I received tracking info as normal but didn't open the item as I was still building my PC and didn't need to install Windows yet. When opening the item I found there was no valid activation key, I contacted the sell...
No response
HiBought an item on July 5th,paid for item.Have had no response from seller at all.The item was collection only.So no pick up info,no address,nothing.Have messaged seller numerous times,but not a word.Contacted E-Bay wanting to cancel the sale.As far...
Accidentally cancelled order
I'm selling an item, the buyer who won accidentally cancelled the order then collected and paid cash. How do I right this i.e. uncancel it?
temporarily restricted
Why did eBay limit my account? Can someone help me?
My item is sold to the highest bidder. I wish to remove the listing.
My item is sold to the highest bidder and I wish to remove the listing from eBay to prevent disappointing potential buyers. It is not clear how I can perform this task myself on eBay website.
Do you think that sniper software should be allowed because this makes eBay not a auction site but a
Do you think that sniper software should be allowed because this makes eBay not a auction site but a a site that only the Rachel can afford a monthly contract with a sniping company can use this is not an auction site be honest with the people that u...
Request to cancel from buyer
Hello folks . I don’t sell much on eBay but have just sold an item which had a good few bidders . The person who won has now requested to cancel saying bought by mistake . So I need to re-list , fair enough . I do think the person who wants to cancel...
Paying fees
I keep getting e mails telling me I owe £14.99 for a vehicle I listed that didn’t sell. Each time I try to go to pay it won’t accept my payment method or card. Now I’m being threatened for not paying. I keep searching how to contact e bay but to no a...
EMAIL allows counterfeit products to be sold AND DOES NOTHING about it
I have been trying to get EBAY to remove multiple posts for FAKE / COUNTERFEIT goods. Yet they do nothing. Ebay's policies state they will remove any product that infringes on Intellectual Property rights. COUNTERFEIT goods are just that. EBAY seemin...
Return request
Help please , I’ve recently sent two separate parcels to the same buyer , both with parcel force , one parcel was with the pre paid label printed out with eBay and the other was done manually by the post office staff Both parcels weighed a combined w...
Simple Delivery
I anyone else fed up with the change to Simple Delivery? This is not "simple", it is impractical and can end up with either losing out on incorrect postage or if you go up to the next level of postage it could be more than you would have charged had ...
Returns outside 30 day
Hello, I recently purchased a watch strap on 19/05/2025 and the item broke after removing it from my watch on 08/07/2025. eBay have closed my request and the seller is refusing to refund or replace. I have paid £52 for a watch strap that is now compl...
How am I informed if someone wants to buy my item for sale
How am I informed if someone wants to buy an item I am selling ?
Resolved! Missing Description in all listings?
Recently when viewing a listing the title appears, the photos appear but the detailed description is missing..The bit where the details are is now a blank field...If I use 'incognito' mode, the details are present again.. Strange... Any ideas.... Tha...
Has Global Shipping Programme been suspended?
An Ebay member in Sweden wants to purchase an item from e but is getting a message saying that I do not ship to Sweden. All my items have the GSP option shown in the listing. Can anyone explain why my potential customer is unable to purchase from me.
opened return request but accidentally gancelled it but i still want to return item HOW!
I want to return item but i have closed request by accident .how do i re open it to return item
Refund
My item is faulty the seller is asking me to close down the request for a return but I need my money refunded first
Resolved! Testing The Waters: Back After 6 Months
Good morning everyone.Well I left eBay in February due to all these contentious new policy changes. Oh and I was banned 3 times from this Forum to boot. But that's in the past.I have cautiously decided to dip my toe back into the seller's market here...
How to i open a dispute with a seller which they failed to resolve
Seller's ad was misleading. The return postage will cost more than the item. I want a refund and have even offered i would accept 50% but they have not responded
Resolved! Simple delivery charge
Where do I find the simple delivery refund form? ebay have already taken the postage feel even though I never used it.
Buyers protection fee racket
Just bought an item for my submitted bid 0ff £12.53 and eBay added buyers protection fee off £6.78 what a complete rip off. There was no upfront warning of adding such a fee. Hope eBay gets this money racketeering sorted
Resolved! Damaged goods
I sold a record last week, it arrived at the seller damaged. She is happy to accept a partial refund, she has opened a return for a partial refund- which is fine. Does eBay cover damaged goods delivered? I am only getting the option to full refund or...
Bidding for a draw knife
I would like to bid for a draw knife but I don't have a credit card to varify my age. Any ideas? Automated chat is about as much good as a chocolate teapot.
Request for simple delivery refund ignored by ebay.
What’s the point of ebay having a form to claim back the cost of unused simple delivery labels, to then just completely ignore the request? I put 2 refund requests in to refund an unused label, both within the 14 day time limit. Never even got acknow...
Resolved! eBay Simple Delivery - Item Lost in Transit (Hypothetical)
Prior to eBay Simple Delivery, I almost always used Royal Mail, buying labels via their Click'n'Drop website. On the rare occasions when items went missing, claiming for the loss was very easy and stress-free via Royal Mail. I'm just a bit concerned ...
How do you change the dimensions on a parcel you are advertising.
I cannot alter the dimensions on an item I am selling. All I get is one option for a small package. I need to send something 115 cm and less than 1 kilo.
cannon reprint a label
I tried to print out postage label but didnt work and i am not allowed to print a duplicate
Missing item that says deliverd.
Hi I need help . Ok so I bought 2 planters seperate transactions but same seller . In the day of delivery only one showed up they both had same tracking number and both showed as been delivered. I wasn’t in but on ring door bell it showed only one bo...
Payment
I sold a vacuum yesterday and the buyer collected from my house in person and I scanned his code onto my phonewhy do I now have to wait 14 days before I can withdraw the payment
eBay site running slow
I'm not sure if it is just me, or this is the place to ask, but my eBay site is running so slow, it is like wading through treacle. I'm using a PC, all other sites are running fine, just eBay playing up. If I type in a search, it can take 30 or 40 se...
cancelling a request once a buyer has opened one
How do I cancel the request when a customer has sent an item back for an exchange, I have sent it back she has received it but ebay still want to refund and I cannot cancel the request
Telephone call from one of your agents please.
Can you please ring me to discuss an item where the buyer has not understood my questions. kind regards. Keith.
Why can Buyers post libellous comments and Ebay will not retract them
Sold a Hornby loco recently, checking my feedback today the buyer who joined ebay 3 weeks ago had left negative feedback, and claiming poor packaging caused it to be delivered broken In 25 years I have never had a negative feedback, been 100 percent ...
PLEASE HELP
I ordered a phone last week it got delivered but it still shows on my account that it hasn’t been delivered. I want to return it cos the phone isn’t as described. It was written on the description that it has 90% battery health but I received it and ...
Automatic translation
Hello, I’m hoping someone can help explain how to turn off the automatic translation of messages. I can’t get the automatic assistant to pass me onto a human agent to discuss my automatic translation problems (!)
Recalled perfume
Had a message from eBay saying CK one perfume I bought in December is being recalled as hazodorous to health! So informed the seller who agreed to refund me. He then sent a fake postage label ,so then I paid £4 to send back , now he's not responding ...
Only option to pay for postage is with PayPal but I no longer have this.
I'm trying to post a parcel to a buyer. I have selected postage but it wants me to pay with PayPal which I no longer have. No option to use my credit balance or the cards on my account? So I can't buy the eBay postage. How do I break the link between...
Click and Collect option not showing on my preview listing
I have just started to list items on my private Ebay account. I am on the advanced tool to create a single listing and have click and collect selected as a delivery option. When I preview this listing Click and Collect does not show in the delivery o...
from 80% organic sales to 0%
Hi everyone,I've been selling small goods on eBay for over two years now, and over time I’ve developed a good understanding of how things work. Typically, I sell 15+ items a day, with at least 50% of those being organic sales — no issues until recent...
homewares want credit card details
im 84 never had this before,homewares want my credit card details to make sure im old enough,.they are not getting mine,want to buy a cheap chain saw which i will only want to use for about 12 hours,so can't buy it,downright stupid,
Label
How do raise a label to send to a buyer so my parcel can be re delivered . There was an error in my address so the item was returned to the buyer who will repost once I send a label ? Thank you
Simple Delivery postage label “you cannot cancel this label”
Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...
Lost stock photos option when listing via mobile app
It used to be that when you scanned a barcode on a book, DVD, CD, etc. If eBay had a stock photo there was an option to use that instead of uploading your own. I used to find that really useful and save a lot of time for items that are in new, nearly...
Simple Delivery
Right, It looks like everyone knows already but as simple delivery is now compulsory I'll be finding a new platform to sell from. I'll leave up what I have for now but as soon as it drops off I won't re-list, unless they change it back of course.I've...
Postage fees, what about packaging?
As a solo seller who sells things maybe once every year or two as something of value because valueless/useless to myself I get stung with automated cheap delivery prices. like, I got a garmin watch for sale now with about £2.50 delivery fee. What’s g...
Request to Appeal Selling Restriction
Dear eBay Team,My name is [Russell Edward], and I am the owner of the eBay store "[rushjets]" (Username: [rushjets]).I recently received a notice that my account has been restricted from selling, but I did not receive any detailed explanation via ema...
Strange message received in my inbox
Has anyone else received this message today re an item I just sold using simple delivery.I’ve sold another item with simple delivery yesterday and no such message was received. “You are posting this order via Simple Delivery. This buyer has been advi...
Item not arrived
Tried to contact seller. He is not responding
ebay has the worst customer services when something goes wrong
well e bay nis just about the wost customer service ive ever known, amazon here i come !! had a transaction go wrong to day twice and its cancelled even though i approved the payment, there is no way to talk to customer services and sort the problem,...
Haven’t been payed
Tbh I’m extremely disappointed I sold sonething ages ago and seem to STILL haven’t got the money for it anyone know how I can get the money I’ve emailed eBay and tried to contact them but they just ignore me
Simple Posting wrongly entering weight of Parcel and overcharging
Problem with new Simple postage feature needs sorting urgently. When buyer orders multiple items each at default 1KG weight then postage weight multiplied by number items for example 6 items becomes 6 KG and charges accordingly though actual weight s...
Aramex UK logistics
Hi I have a buyer from Kuwait asking me to post to a UK address called Aramex UK.They seem to handle logistics to other countries etc. Are they safe to use?If I use this service will I be covered for loss etc as I'm not posting to same address as the...
nothing selling for over a month
the past month my sales have gone right down from about 10-15 sales a day to 1-2 a day, i have 2000 items All promoted for sale and i have been reducing all the prices to a point where i was'nt making any profit, i gave up in the end and reset all th...
Can't buy a certain item
When trying to bid or buy this item, it says "buying options, cannot bid using the app, add to watch list." I can bid and buy any other item apart from this one I'm wanting. Does anyone know why this is? Have I been restricted from doing so? Please h...
'Easy Delivery' woes...and ebay 'help' does not exist!
Right, have sold an item, ebay have defaulted on the listing (without telling me) to this 'easy delivery' by Royal Mail. They've set a size limit of 41 cms, but as I stated clearly in the listing description, the item measures 71 cms long! Now I know...
Unable to confirm order
Hello, the buyer of the order I recently sold chose to pick it up himself, so I handed the item to him yesterday and did not use the mail.He couldn't confirm the order and I couldn't get my money.
How far back does eBay keep purchase details records. I
I'm trying the find transaction details of a purchase from 20 years ago. It's a long shot I know. Any thoughts.
goods collected by buyer but item is still showing awaiting delivery
My buyer has recieved the item, but ebay say awaiting delivery. What should i do ?
Initiating an ebay claim for an Evri destroyed item
Crikey - why can't ebay make this simpler. 2 items I sent using Ebays Simple delivery via Evri have they admit been damaged and destroyed. I have refunded the buyer but Evri tell me that I need to make a claim via Ebay. But how do I do this?
Why can’t sellers use their own courier service to post sold items
Can anyone (including eBay) please tell me why I can no longer use my own courier service to post a sold item and the thinking behind that decision?I do not want to be restricted to just Royal Mail or Evri postal services.I’m quite capable of arrangi...
items wanted
is there an items wanted section / category on ebay ?
item description disappears
is anyone else having this problem it started 2 days ago 10/07/2025 ,I click on an item I can see the ad and item description it is there for 2 seconds then the item description about the item disappears ,I can still see the ad but can not read what ...
Simple Delivery
I think Simple Delivery should be renamed Stupid Delivery. We have all been shoehorned into their latest daft idea for an income stream. Some larger items I have which are over 61 cm have no option for oversized. So, do I buy the wrong postage and th...
Simple delivery
Hi all I used the new ‘simple delivery’ option for the first time and very happy with the outcome, particularly the seller protection as soon as it’s scanned at the post office. However, I’m conscious that this delivery option is only eligible for go...
Simple delivery? Whatever
Ive been a member since 2000, earning ebay thousands over the yesrs. simple delivery is a step too far , I like control of how I post my items, yesterday's example was a classic, customer wanted next day delivery, a couple of months ago, no problem, ...
Resolved! Question about eBay promotion codes
I've noticed that some of my listings have had the "15% off with code JUNE15" added to them (for example item number 326662742768), but I haven't signed up for any promotions. Does this mean that I get 15% less than my selling price if an item sells?...
Battery
How do I get help a phone battery I have bought is swollen and I believe dangerous
Listings not displaying properly: sections missing. Resolved
I started this post because today my pages were not displaying properly on Firefox. I have now found this to be an issue with Adblock Plus, probably due to an update. I expect it will be resolved soon.For information, this was the issue:The section o...
Ebay have charged me £11-55 for an item not in my recent purchases.
Ebay have charged me £11-55 for an item not in my recent purchases.
**bleep* useless
NO TELEPHONE NUMBER TO MANAGE PROBLEMS NOT FOUND ON YOUR TRASHY NO-TELEPHONE WEBSITE
There was a problem with an eBay internal system or process. Contact eBay developer support for ass
Why am I getting this messsage when I try to bid? I’ve cleared my cache as suggested but still getting it
Finding a seller by their name
I have a name of a seller I want to find on here , how do I do that please
A purchaser wants to cancel an order from me as they have changed their minds...
A purchaser has changed their minds with an item ..I haven't sent it yet and I'm fine with the cancellation..what do I do
Resolved! buyer claims damaged return request
so i sent a fan controller 6 month from new but no knobs to control however easy turned by hand buyer requests a refund suggesting arrived damaged i ask for pics he then states it does work but the controllers don't control the temperature I offer 20...
EVRI return to sender
Hi, I'm hoping someone can help advise me here.I sent an item via evri. They didn't even bother to attempt delivery and item was never out for delivery. Tracking updated to say its being returned to me. Buyer confirms that delivery was never attempte...
Unable to post via yodel
Hi, I sold something that the recommended postage was yodel store to door. However the item us too big, and now I need to post a different way. How do I get a refund for the postage label & how to ask the buyer to pay a little more?
Packlink. Lost.
EBay Packlink for my postage and the parcel not arrived I have proof of posting the buyer has left bad feedback and eBay has opened a case what are my options now
Ebay
Has anyone else noticed that Ebay have just stopped giving about there sellers. Whenever i speak to them they are not helpful and just read off a script. If you question anything they can get rude and aggressive on occasions. Do they not realise that...
Simple Delivery only is a nightmare, please bring bring back the advanced option before I bail!
This is awful (now there is no opt out with advanced postage option). So now, with Simple Delivery only, to be sure I won't get hit with excess postage charges for incorrect size or weight I have to now, at the point of listing not sale, determine th...
Royal Mail lost item, please help
Hi, I sold an item and sent it with the postage/tracking eBay provided. It hasn’t updated for over a week so the buyer and myself assume it is lost. How do I go about refunding the buyer and claiming for a lost item so I still receive the money? I’ve...
eBay forcing me to pay extra unnecessary postage
For several items I am selling, eBay are stopping me from using Royal Mail using MY POSTAGE STAMPS to pay for postage, and denying me the ability to mark the items as despatched. I want the choice to choose how I post the items I sell.
Resolved! Price
Hello, I'd like to understand why the price shown in the listing is never the same as the one I set when I created the listing.
Missing parcel
I didn’t receive my parcel please go through request
International customers unable to purchase.
I've recently had 2 customers unable to purchase the same item. One from the USA & one from Sweden. I've previously sold to both countries before. They both receive this message. “We are sorry, but the item you selected may not be purchased due to se...
eBay screen blocking me from bidding asks for a security check on phone but nothing happening to cle
eBay has locked me out of normal bidding forum a second screen keeps asking fortext call or phone call not had any joy trying to get back to normal bidding screen
Resolved! Refund - Ebay has not refunded my money its been over 10 days
Hi - I contacted ebay about a Amp I brought for £295, when I received the Amp it was faulty, I could not get it to work via my computer system, normally its just plug it into a HDMI socket and away you go. This was not the case with this AMP. I was n...
Stolen delivered parcel
My parcel was delivered by Evri, tracking showed the item was delivered. It was left in a busy street on a doorstep in full view whilst I was at work. I tried SEVERAL times to contact Evri, their response was that the seller claims. The seller wouldn...
I bought an item at sellers price. After I check out and purchased the item, I was informed by email
I bought an item at sellers price. After I check out and purchased the item, I was informed by email (despite saying FREE DELIVERY) I have to pay an extra £40.00 delivery charge in my item It did not state this at time of purchase. I wonder if scam ?...
Requet my £50 coupons
Hello, i still have not received the £50 voucher by your email aftwe i completed my 1st sale.
POOR SERVICE!!!
What has happened to the once good service provided by ebay??Sellers are very slow is posting the item!! The tracking facility is not updated and gives no information what so ever!!Delivery is slow, i understand this if posting from China but 2 weeks...
simple delivery
i didnt really understand the simple deliveryso i bought postage on line for collection as im disabledand now ive realised im paying the postage cost can iget this back
ordered an item in Euros
I ordered a toilet seat in Euros wasn't a UK seller have received the item but this is not coming in my purchases for me to return Please help Thanks Shazia
Resolved! Start selling and get £50 voucher question
Hello, I’ve just sold an item and it’s delivered, just waiting for funds to come into my account in a couple days. I saw this voucher about getting £50 off a £125 order, it says available but I can’t seem to activate it. How does this work? The last ...
buyer protection fee
is this buyer potection fee even legal ???consumer rights are there for everyone to shop with confidence. theres even distance selling rules in place.getting money back is a right you already haveWHY ARE WE PAYING FOR IT
Can't send invoice
Tried to send an invoice today and I get a red box with the message "Something went wrong. Please try again later" - not very helpful. Is anyone else having this problem?
Resolved! Simple Delivery not working
Simple Delivery allows you to opt for home collection by Royal Mail. I've now tried this twice with the same item but Royal Mail have failed to appear both times. I've spoken with my postie on both occasions and he's said he hasn't been alerted. I've...
Return request
I sold something, and the buyer making false accusations saying the item is poorly made and fake. I showed her the screencap of the retailer I bought from. It's a well-known one, and it's impossible to be fake. She kept saying prob I bought a fake it...
My grandson’s Lego set at Christmas was virtually empty
I haven’t posted before. I’ve only just found out that my 10 year old grandson didn’t want me to know that his supposedly genuine Lego set (£65 approx) was full of rubbish and not what I had paid for in any way, shape or form. I had ordered it early ...
POSTING THE OLD SKOOL WAY
How do I get a tracking number (Off the receipt from the post office) into dispatch information on eBay and mark an item as dispatched when I send an item the old skool way of physically going to the post office and paying for postage there and sendi...
Auction ending notification
My auction ending notification has gone to 5 minutes whwn im buying and is no longer 14 minutes. Checked all notification settings and no option to change it
So i used a set of self opening spri gs on my ford focus gas struts and it has streched the hinges
How do I claim for damages to the seller in poland
Auto accept at a price I didn't input!
Has anyone else had this problem? An offer has been accepted on my behalf at a price that I certainly did not input. I look to discount to a maximum of 15% and the offer was auto accepted at a discount of nearly 50%! I spoke to eBay who would not acc...
Forced to use PayPal to buy postage labels? BLEEP!
Hi, I'm not so happy with being forced to use PayPal (dreadful company) and I refuse to use PP for anything to do with eBay. Seems I can not use my account funds or payment card to purchase postal labels.
New Item not working properly
I recently bought a new reptile thermostat & now after a week it’s stopped working , I contacted the seller who isn’t helpful at all, what do I do now with a useless item
Unable to buy items on eBay. Will not accept my land line nbr.
When entering my details eBay will not accept my land line nbr. It locks up’7
Paying my fees - i cannot figure it out!
I am going around in circles updating my card, then when I select 'pay now' it goes back to an updating card page. I gave up weeks ago as it wasted my time, and ebay have since been in touch advising that they may take action due to my outstanding fe...
SELLER BREAKING MY DESIGN LICENCE
Hi i have tried reporting various sellers on ebay all selling prints of my designs without my concent on my design pages ie cults i have set licence to personal use only which means they cant be printed for profit im at my wits end trying to report t...
EBay problems today?
Why am I getting the whirling circle of doom when I’m trying to sell an item? I can fill in the title and photos of what I want to sell, press next, and the circle of doom appears and won’t let me go any further. Is eBay having problems?
Simple Delivery is not suitable
How is Simple Delivery simple, yes it gives a prepaid label that is it.This seems to be a think that makes more problems than enough and actually makes Ebay more money.firstly yes a purchaser can order which postage they require but if choice is Roya...
Hi my item was not received but its saying it was delivered
My item was not delivered today but it said it was delivered so where is it
I want to purchase something but it says can’t be delivered to my address
I want to buy something but states won’t believe to my address even though listed for international delivery. How do I over come this?
Resolved! How do I get in touch with someone about my payment?
I sold an item for £560+buyer protection. I paid the postage of £4.26, which should have left me with £555.74, I was only paid £549.86. Anybody have an idea where the £5.88 went or how I can contact eBay to find out? There was no listing fees. TIA
Buyer sent picture of a postage label for my package on entirely the wrong item
I recently sold a Warhammer Tyranid model and used eBay's simple delivery. It was shipped in a well packaged box. I dropped it at an Evri drop poiint on Monday 7th July and it has been shown as delivered. However the photo on Evrii tracking shows 3 p...
EBay double charge for missing posted item
Hello,I sent a parcel via eBay Royal Mail labels. The parcel went missing. I have refunded the buyer. I have since received an email from eBay saying that my account is overdue with the exact amount that I have already refunded the buyer through eBay...
Notified by e bay of policy violation
A new boxed item I listed has been rejected as a policy breach as it is classed as medical and requires a prescription. It is not a prescription item.Why then are there numerous identical items listed by private sellers.
Item not received
Hello I ordered an item using Guest check out. The item never arrived. When I try to contact seller it directs me to login- but when I log in the item is not in my ordered items list as on guest check out. Have tried contacting seller and they are no...
Buyer not collected item. what happens to my goods now in a post office Ervi delivered
So if the buyer refuses to engage with me (10 messages) and does not collect, what happens to by supposedly E-Bay backed refund for item sent. The items are expensive, and now stuck in a Post Office?
I have had an email purporting to be from DHL they want a copy of my passport to confirm identity.
I ordered an item from America through Ebay. I have just had an email purporting to be from DHL stating that they want proof of identity in the form of a copy of my passport or driving licence. If I don't send them.this within 7 days they may send th...
Return
Dear eBay Support, I received the item from seller on 3 July, and I opened a return request on 9 July because the item doesn’t fit my car. The seller declined the return request without any proper reason, and the case was closed the same day. I was n...
Ive just sold my car on ebay now the buyer wants to return it for a full refund
Ive just sold my car on ebay its paid for and collected now the buyer wants to return it saying it has faults how do I stand
Report a seller
I am trying to contact ebay customer services but it sends round in circles. I am trying to report a seller. They have sent acode to take the item to the post office. The item is a large sofa. I contacted the courier and they told me they can only ar...
Postage Cost
If you sell an item that has been listed for a fair amount of time and during that time there has been a significant postage increase. What happens with the simple delivery cost. Does this stay at the old postage price for the buyer. Does the seller ...
Postage with evri
Does anybody know how to set postage to use Evri only, it is the only one set in my postage preferences and when listing only tick Evri for postage, but whenever I sell anything, the only postal option is Royal Mail label ??
Resolved! Card for refund
Dear eBay support, I expect a refund to my account in the next few days. Due to damage to the card, I received a new one from my bank. I added the new card to my payment details and deleted the old one. I'm wondering if this will be a problem for the...
Simple Delivery
Completely killed the market on low value items requiring a large letter eg Football Programmes. EBay’s latest unthought through devastating decision.
Ebay, the Indian giver
So, Ebay start the year scrapping selling fees, great. Then they realise they're losing money so implement the Buyer Protection BS which adds a little extra charge to every item which Ebay pockets and the seller has a slightly dearer item which deter...
Scamed ebay will not help
Hi sold laptop 12.05 buyer received 16.05 according to tracking (royal mail) And claim he didnt receive opened dispute( not through ebay but hes bank insitution) after few days he changed claim for not as described!!!!! (Not receiving item apparenty!...
My item exceeds ebay’s estimate
What should I do if my item exceed the estimated size? Thank you.
No buyers description
I buy stamps on ebay and today I have looked at a couple of items with a view to buying but when I scroll down there is no sellers description just a load of sponsored suggestions that I am not interested in. I know that the sellers have written a de...
New to eBay seller account
Hi Community,I'm new to eBay seller account, there 2 major issues I'm facing.1. Where I can update the free shipping/delivery, and delivery duration (like 3-5 days delivery time)?2. I have listed an item price around £7.99, and I'm verifying it from ...
genuine products sold by China and In UK Website
Are the food sales regulated in UK? I prefer the website regulated by USA and not UK.The company imported the black grass jelly did not realise the products might not be genuine. I have seen Lan Zhou made noodles. But this is wrong spelling for the a...
Change of address complications.
I have just informed Ebay of my new address. they have put a block on my account until i provide a photo ID. I am 74 years old and do not have a passport or driving license or any photo proof. What can i do. I have been with Ebay 14 years , can anyon...
Rufund
I brought an item off the site some time ago and had it delivered to my sisters for my nephew. It was a ride on jeep ! The item arrived but was faulty. The seller sent out a replacement but again had the same fault. This has been ongoing for a few mo...
Simple delivery not available?
At the start of the week I tried to list some ladies bags but simple delivery was not available, so had a phone chat with an agent who had no idea why this was happening, he passed it to technical and said he would call me at 1400 yesterday, he didn'...
Postage
I have received a message from , I believe customer services This is the message sent You are posting this order via Simple Delivery. This buyer has been advised to contact our Customer Service team to help resolve postage related issues. A prepaid, ...
ITEM SOLD WAS IT WORTH DOING
I sold my first item I earned 7.90 and the payout was 3 60. So ebay took more than 50^% can someone please let me know is it worth doing. AS a private seller
Possibly scam
I think this is a scam! They offer two sets, one expensive and one cheap with discounted parts! When you order the expensive one which costs twice as much as the other, they send you the cheap one! If the number goes well, they immediately earn about...
New Royal Mail 2nd Planned delivery changes
Does anyone know what eBay plans are, ref lead times etc when Royal mail change thier 2nd class delivery to every other day and scrap Saturdays altogether?
items arrived to Buyer clearly
882196540101 Fedex Please checked opened case close because this items arrived clearly to buyer address and buyer also got buyer ordered items Order #:26-12935-93529Item no.:114123212195Case opened:06/18/25
non delivery
i ordered a ps5 console ten days and ebay have taken the payment it has not arrived when I try to find the purchase to contact the seller it doesn’t show on my purchasrsits impossible to talk to ebay any ideas ?baz
Conterfeit items
I am new to ebay and just placed an advert for some VW Whhel Centre Caps . shown as unbranded as the I assume that , at the cost I paid , they would not be genuine VW. Ebay have suspended this advert as infringing the counterfeit policy and yet there...
Seller return address is jibberish
Hey there it feels like a scam i had gloves supplied obvious theyre not real brand and really bad fitting unless you have witches fingers. Put in dispute seller said return but cant, cant now complain to paypal how do i complain to ebay other than au...
Changing item purchase price
I have a vehicle listed on eBay and somebody has offered , through eBay, to pay the Reserve price - which I am willing to accept - but the listing will not allow me to change the asking price or change to offers . Any help greatly appreciated .
Delete or replace the video
Hi AllI have spent hours trying to figure out how to take off my video that is attached to my banner so i can update a new one, but no luck. Anyone got any advice?
Payments…?
Hi All, First post here. I have been paid for an item sold on on the 20th June but buyer took ages to collect. It’s now been collected and funds were meant to be released as per e bays message/statement on the item on the 8th July. Funds still havnt ...
using Postage stamps
If I add free postage can I use Royal Mail stamps for smaller items - postcards, comics etc. And how do I get the name and address for buyer. ? Thanks
Change of postage
I posted a item that the buyer purchased who did tracked with Royal Mail, but decided to then pay myself for it to be sent tracked and signed for but can’t update tracking can anyone help please
Resolved! The package has been returned to seller due to insufficient address.
As the seller of an Item. The item has been returned to me as Parcelforce claims there was insufficient address to post.Buyer still wants the item. How do they pay for the postage again...?
Additional postage costs I had to pay before post office would deliver my item
Item I purchased could not be delivered until I paid £7 to the post office.
Offers on items
Hi - advice please. I'm struggling to understand the make an offer system now that the new buying rules are in place. I had an email asking if I would accept £6 for my item. I emailed back and said yes I would accept that if they made an offer. I the...
return delivered to a wrong address
Hello everyone, Sod a watch to a USA citizen, his address was PO.BOX. I sent the parcel via UPS, after two days, UPS returned the parcel saying that they won't deliver to PO.BOX address. The return delivered to an unknown address, with a picture that...
Makita hand router
I recently bought a makita hand router and have just been told it is a fake, the advert said it was a makita, I have put it next to a colleagues original makita and there is a difference, it is fairly close but it is different, and on closer inspecti...
How i can report a user about a scam who never shipped my item
Hello how i can report a user about a scam who never shipped my item becouse he delete the page of item for who i paid and waiting half year to shipped now i cant see option to leave feedback or to report becouse when i go to purchase and open the it...
Seller non-communication ploy to avoid return
I wished to return shoes with a totally faulty left foot sizing i.e. the left foot was far longer than the right . This means that the size was correct but the left foot was not making it a case of "faulty product" not wrong size order.but the seller...
purchase of construction tool with blade for metal
If you don't have a credit card, you can't buy this tool here. . Only those who have a credit card can buy construction tools with a blade. eBay stupid. A debit card is not suitable for purchases.
Unjustified negative feedback
Is there anything that can be done to remove unjustified negative feedback from a buyer? The item was delivered to the foyer of the buyer’s building - not their physical address. This is clearly an issue that was outside my control as the seller. I d...
Return label
Hi. Im trying to return an item I bought but I can't print or email the return label. All I get is an error.
I mistakenly entered country code
I mistakenly entered my phone number as +1 777xxxxx71 instead of the correct number: +44 777xxxxx71I am based in the United Kingdom, and this number should match the contact number associated with my seller account: +44777xxxxx71How do i update this,...
Very unfair attitude from the seller, and eBay doesn't allow me to complain!
Please eBay intervene! I am experiencing extremely unfair behavior! I received an incomplete order and now the seller expects me to cover the return costs! And the amount is not cheap at all! Kind Regards ! Georgi
Invalid access token
Hey can anyone help me? I listed an item and as soon as I did my account stopped working and kept displaying " invalid access token" and " no network access " even though I'm definitely connected to my WiFi .... what should I do?
Resolved! Buyer protection
I’m incensed about the new buyer protection fees. I am a private seller mostly selling postage stamps. A large percentage of my sale items are priced under £3. Because of BP my sales have fallen considerably. To make my items saleable I now have to s...
Unable to contact customer service for assistance with a return
I am in Poland and need to return a defective item back to the United States. Order date:May 06, 2025, Order number:09-13047-80640. The seller is not helping me with a pre-paid return postage. I otherwise do not know how else to return the item. Cust...
Resolved! Consumer rights outside of 6 month window from purchase
Has anyone else found themselves at odds with a trader who doesn't want to give redress for goods that do not give reasonable durability after purchase. If so have you ever received any help from Ebay? As someone who qualified in Consumer Law, I am l...
Feedback
Hello, I have been using eBay for donkeys years and happy with it. My last purchase however has left me fuming. I purchased a pair of trousers advertised as 42w.On arrival the trousers were 32w . I contacted the seller who said they had put the wrong...
Postage rates
I am trying to sell an item which will cost less than £1 to post. However, eBay automatically shows a figure of £2.72 and I can't find any way to change it. Can anyone help please?
Post bike
I want to know how to work out how to post a bike (within UK) so I can include this as an option. Currently only listing as collect.
After 9 years of selling... You stop 2nd class sigh for.. My account will now close.. Big mistake
NO 2ND CLASS SIGHN FOR.. My account will close
Postage fees taken twice
Has anyone noticed that the postage fees have been taken twice by ebay? I sold an item and the dreaded simple delivery cost of £6.65 was subtracted from the earnings, but then the same figure was taken from my pending funds?
How Do I Choose 2nd Class Large Letter as the Postage Method When Listing An Item
Hi, I'm sure a lot of Ebay sellers are having a VERY stressful time at the moment. Can anybody show me — with screenshots — how to list an article below £10,with the postage set to 2nd class Royal Mail.Ebay‘s new system SAYS that you can offer 2nd cl...
Unable to communicate with evri
Hi, over a month ago I contacted evri due to a parcel I sent not arriving at the buyers home. They came back to me and said they could not find it (this is not the first time I’ve had parcels go missing with them), they then said I could claim (all v...
Resolved! Including a photo in messages
Hi, Can anyone help please. I sent a message to an ebay seller and he has asked me to send a photo.I used to be able to attach photos to a message easily on Windows 10 (I just dragged them) but now I have upgraded to Windows 11. When I click onto the...
Buyer had no collection code when collecting the item
Can someone help me please. The buyer came to pick up the item he had bought but had no QR code. He said his brother had bought it for him so he had the code. What do I do now as he hasn't sent the code to me and I cant see where to report him to eba...
Dangerous airbags for sale
I have a Ds3 citroen , it has a do not drive notice on it for dangerous airbagsCars from 2009 to 2016 c3 and ds 3 They are still for sale on ebay and are Dangerous
Larger Package Sizes
I am trying to sell a poster which is larger than the dimensions of a medium parcel (61x46x46) but there is no option for any parcel larger. Am I simply not able to sell it?
Click & Collect extension for a collection
Hi,I placed an order item number 14580118624 which has been delivered to the collection point on 6th July and it's being held until 13th July.The problem is I'm not able to get there to collect it until 14th July the day after the delivery window. Is...
Finding a trustworthy van driver to collect my purchase
Does anyone have advice how to find a trustworthy person with a small van to collect a heavy item for me?
does opening a claim reflect badly on seller
Hi, I purchased an item from a seller in early June. Seller despatched it by Evri, which they confirmed on their tracking site; unfortunately since then Evri admit that, despite searching at the location where the racking stops, they have now said th...
Resolved! Proof of Purchase & receipt
Recently purched a Snooper item which was brand new & sealed but Snooper will not accept the receipt I get from the seller/Ebay. Is it possible to get an official receipt from Ebay.Thanks, Prilect. Order date:02 Jul, 2025Order total:£128.94Order numb...
EBay accountable for there partner company’s ?
I’m just wondering who out there has lost something of value after eBay recommended an (EVRI postage) for example because you started a bid at £1 ,so you go with there recommendation and can’t change details after a bid but if lost then the seller is...
customer return my part broken after used 2 months time
Hello this customer bought from me turbocharger and atfer 1 and half time send me turbo back broken by his air bos runn some small stones and hit and damage front of my turbo that was bad fitting by cosutomer. customer can not proof his invoices that...
Resolved! Does anyone know how to tackle the issue of damage item by delivery company?
This is going to be a second time I sold an item here on eBay and the buyer sent a picture to show that the item arrived broken and missing parts. I packed and sealed item in the right way but the buyer sent me a picture of how damaged it was upon re...
Transfer items on retiring
At 81 I have been thinking of retiring. The problem is that I still have 2000+ items still on my user that iI wish to transfer to my son's user but I cannot find any way of doing it other than deleting them and relisting them one by one. My reckoning...
Lost at international hub
My item posted from America has got as far as eBay international hub then the movement stoped I am getting a full refund as I have not received my item my question if it’s at eBay international hub can’t someone go look for it as I still want my purc...
Fraud
Received faulty electrical part, after many attempts, seller agreed return. Seller contacted eBay with dispute that wrong part returned. Evidence from seller was not excepted, I gave negative feedback with accurate facts. EBay removed it because refu...
used swimwear
Hi! I am looking to start selling some clothes on here and part of what I am looking to sell are used bikinis and swimming costumes. I have been doing some research and am receiving mixed messages from different sources about whether or not this is a...
Product number 124822744091
I have been send an email regarding for a product recall. How do I get refund for this item as it’s a recall and I can’t use it?
Accidentally generated a Simple Delivery postage label
Can anyone help me out with this? I have sold three auction items to a buyer yesterday using the Simple Delivery method (first time using it) and had accidentally generated a postage label. The thing is, I'm currently away until Sunday, and the label...
How to reprint the original label for an item that didn't arrive.
Royal Mail have failed to deliver an item sent by 2nd Class post so there's no tracking. I've refunded the item but can't see any way to provide evidence of the label I used to send it. I've just got the invoice (which says Royal Mail 2nd Class on it...
Listings
Does anyone else have problems when looking for items with the results repeatedly popping up as you scroll down the page
Returns item not recorded on account
Need to return an item but purchase not recorded on my eBay account so cannot return item even though seller is ok but needs to receive returns request
