Member To Member Support

Seller offer expiry/making or receiving other offers

Hi everyone, quick query: I have sent an offer to a buyer who messaged me about my item for sale and he hasn't responded for 2 days. I have now been messaged by another buyer who I'd like to send an offer to but I'm not sure I can do that until my of...

Can't get money back from bank after fraud as ebay won't provide proof

Last month someone managed to hack into my account and purchase 13 download codes which were instantly redeemed via ebay messages. I noticed my phone going crazy showing that I was buying and having delivered all these items 'delivered' and the only ...

A postage

I just went to the post office. I scanned the qr code for the sold item and they just rejected it because the esimple delivery was registered as a large envelope even though it’s a latge box. Is there a way to change through the settings?

Restricted items

I tried to sell a Swiss army advertising penknife , but eBay have cancelled the sale. However it still shows on my items for sale page.How do I remove it?thanks

Delivered to wrong address but eBay refused to refund.

Goods not received but seller and now eBay says FedEx tracking history says they were.However, when looking at the tracking history on eBay it shows goods delivered to another address not mine as given in the order details. What annoys and frustrates...

send offers

HiI can only send offers to people watching my items on some products not all. Just wondered if anyone knows why!

Flexible hose burst x 2 hoses.

I bought a flexible hose off eBay seller and after about 7 weeks the hose burst. I contacted the seller and I sent pictures etc as requested. The seller sent a new hose to replace first burst one. The second hose burst after about 6-7 weeks and the s...

trust to eBay

I have always trusted eBay and have made many purchases based on that trust. However, I recently realized that one of the sellers has sold a fake item while advertising it as an original.I made this purchase because I trusted eBay, but now I feel tha...

Services on Ebay

Hi. I used a watch repair service offered on here back in December 2024. I was warned that it can take a long time to repair an automatic watch so I wasn’t too worried initially. The seller who still offers this service on Ebay moved the conversation...

account related query

can't upload my billing info plus can"t change my account type too its not allowing me on autods to import any products on store can't someone please help resolve I want to go live.

out of date

hi iv irdered 2 items they are both out of date,,i have to send them back but im unable to print or scan qr code im disabled and dont go out on my own im a bit stuck,,i have been waiting ages to speak with a agent over 1 hour

Missing Delivery with odd tracking details

Hello everyone. So a week and a half ago i ordered a portable air condition unit. Initially no tracking details had been provided, and the seller had not indicated it had been posted so i asked to cancel. The ebay seller said it had been delivered an...

Buying

Returned an item to a seller for a refund, he said he didn't receive it don't have tracking but proof of posting

Selling a car - need no returns policy but it won't work

I am going around in circles here - I am trying to sell a car and I made a policy for 'no returns' but ebay won't accept it. It keeps saying I need a 'returns policy'. What do I do?

Postage

How can I update a sold item as dispatched? I had to post independently as ebay didn't provide a label despite addresses being correct. So posted via RM myself but it doesn't let you update the status anymore and ebay are withholding funds...can anyo...

I ordered a package on the 7th and it was supposed to come today but it hasn't arrived.

I ordered a package on the 7th and it was supposed to arrive today but it hasn't arri yet.

Resolved! postage

A customer bought and paid for an item, then bought two other items, I put on free postage on special listing on the other two, so I could send together with the first item, but now realise that I shall get charged p&p, can I get a refund for these o...

Resolved! Seller removed item listing

Hi, an item I purchased, the seller has removed the item so I can't provide feedback and they've done this to avoid negative feedback.The item was listed as unopened but the boxes were all taped closed so they had clearly been opened. The boxes were ...

Simple delivery

Simple delivery needs to be knocked on the head quickly before we lose all our customers. I now have to list expensive items at less than £10 so that I can regain control of my postage options. Total disgrace

Change from 'Individual' Account to 'business account'

I've just opened an individual account on eBay I need to change it to a business account but under personal information there is no option to edit this to a business account. Does anybody have any information as to how I can change my individual acco...

Why not leave me return my order it's not good

Return my order Why not leave me it's not good give me many back ...or good pieces

No listings at all showing

None of my nearly 28,000 listings are showing, under active listings I get the message "Looks like you don't have any active listings." Does this explain why I am having some days with virtually no sales? I pay £500+ plus a month for my store yet can...

Buyer wanted to collect

Hi. I sold my item with postage the only option. The buyer lives nearby so decided to collect. I said I would refund his postage in cash on collection as I couldn’t find a way to change it to collect once he had paid. Eventually we decided to cancel ...

Buyer not received - tracking shows delivered and signed for.

Hi guys. First time I’ve sold on eBay. Oh my, what a massive ball ache! Can’t say I’m going to be in a hurry to sell on eBay again. sold a 9ct gold ring £300 all in with fees. Buyer opted for Royal Mail next day guaranteed 1pm. The ring arrived about...

simple delivery

Simple delivery .I just can't do it. I don't have a smart phone,or a printer. When a buyer has paid the only way I can get their address is to click on pre'paid label .Then ebay takes over with all the add-ons even vat. I get the label on my PC.but t...

Multi user account access invitation doesn't work.

I am trying to get access to a multi user account but the invitation doesn't work. I receive the e-mail invite but when I accept I get "You don't have permission to perform this action. Please contact the account owner."https://www.ebay.co.uk/actexp/...

International Delivery

I want to order for delivery abroad how to enter the address please?

Cancelling an order (after cancellation declined)

Hi, I purchased an order that showed the arrival date to suit me fine. However the seller later contacted me to state this date could not be met as the item ships from his shipping partner. Although I initially cancelled the order, this cancellation ...

Resolved! Unable to withdraw

Hey all I need help with this, I’ve sold an item and everything went through correctly and got the confirmation id be able to withdraw my funds yesterday however when I try to withdraw my funds I get this and it won’t let me click on withdraw, any id...

Lost sale

Just lost a sale due to e-bays 'buyer protection' fees ... (what they should be called is back door fees to make up for not charging sale fees anymore) .. buyers don't need buyer protection fees as they have always had protection, the ability to go t...

.withdrawing available funds.

i have avialable funds in my account but the withdraw button is greyed out and i am unable to withdraw my money. can anyone advise?

Can't withdraw. Button greyed out.

Sold an item for £331 > waited for funds to become available (2 days) > funds became available in my balance > eBay won't let me withdraw it. > Called eBay and woman confirmed there are no issues with my account and no funds on hold. They're looking ...

Why are some offensive racist terms ok, even when complained about?

I live in UK, but have Native American heritage... whilst looking for something else, I noticed widespread use of a couple of terms- "redskins" (not the football team), "red indians", and "squaw".Just to focus on the word Squaw- it is an incredibly o...

Item broken

Hi Everyone, I need help and advice on the following:- I have recently sold a Wii U Console. The customer has admitted on a message that they have done a system reset on the computer console with an SD card in the reader, this has now wiped the memor...

Posted w/ royal mail, can't update to dispatched since disnt use included service

Hi everyone, I forgot about the included postage service and went along to the post office and posted an item to the buyer. But now I can't mark it as dispatched. Because I didn't use the evri included system. The buyer wants a refund and I can't do ...

Delivered but saying not despatched yet

I have sold three items that have been paid for and delivered. My account for these items is still saying waiting to be despatched and my funds are unable. How do I mark as despatched in order to proceed to funds withdrawal? thanksNicholas

Returns

I recently bought some Pokémon cards and I just realised they may be fake I can only tell when it is in my hand seller keeps saying that they are 100 percent authentic . If they are fake what do I do

Simple Delivery

This week I have not been able to opt out of Simple delivery - I have done it successfully before.My items are small - small envelope and less than £10 - have Ebay changed the rules again ?

Refund request

Hello everyone,I bought a portable air conditioner de'longi pinguino from an eBay seller andpaid for it £320.88 plus transport with ups £37.86(the seller requested me to pay for delivery) in total £358.74.Unfortunately I received my air conditioner t...

A "MINT" expensive nikon lens broke after 2 weeks

Hello everybody,I'm from Italy and I need some help with a purchase I made on eBay from a Japanese seller Well, a few weeks back I bought a used Lens, supposed to be in mint condition.I'm talking about a Nikon AF-S 28-70mm f/ 2.8D ED-IF. A highly reg...

Simple Delivery Charging too Much

I have scheduled a listing for something that will cost 87p to post but SD is imposing £2.72. There is no custom postage option to chose. Another listing DOES have custom postage so I could enter the correct rate.Is there any sort of work around ? I ...

Customer service

How the hell do we contact CS???

Unable to create single listings

As of 18.10 whilst in the middle of listing items for sale,the option to do single listings page won't open,started getting worse from 17.30 managed to get a few done, now the page won't load

I never received my parcel, eBay tracking said it was delivered and eBay say they won't r

I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...

Glamour film

Ebay says i can no longer sell glamour films, yet there are some listed. I've appealed but they haven't responded to why others are allowed. Has anyone else had this issue.

Buy it now

Is it free to list items on a buy it new basis?Also I’ve opted to use promoted listings for some as it keeps coming up recommended is this worth doing as it says only pay when the item sells and the charge isn’t made clear?This seems to be getting ha...

Purchased fake item and can't leave feedback

I purchased a small plastic/plush doll from China that was listed as New, and genuine. It came in a ziplock bag (no packaging), and is quite clearly a fake. I contacted the seller, but predictably they didn't respond. I was planning to leave negative...

Hi how can i get someone to phone me from ebay

Need ebay to phone me

Item removed

I listed a WW1 shell fuse and ebay removed it saying it was against their firearm policy. I appealed saying there were identical items for sale which had not been removed and that the item was over 100 years old and could not in any way be dangerous....

Posting an item..... confused!!

Hi.I've just sold an item but am absolutely clueless when it comes to posting it out. The last time I did it, it was a case of package it up and post it yourself. But now it's telling me to use a 'Simple Delivery ' service where I have to take it som...

Light flat small stuff

Wonder if anyone can shed any light on where i can find the option for postage for things like football programmes etc. I have very many small flat football programmes that are nowhere near 1kg in weight and nowhere near the only size option envelope...

posted item using ebay simple delivery, buyer not received

Posted item using ebay simple delivery via Evri. tracking said delayed, now stating on way back to me. Customer is asking for a refund

Created label by accident

I accidentally created my postage label at night when I need it for the next day. It says send it by today and the post office is closed so I can only send it tomorrow. Does it matter if I send it tomorrow? And how can I get a new label if I need one...

Sending return Postage Label

Hi, a buyer recently asked for a refund on an item, which we agreed on and i duly issued them a full refund. Sorted. However I went through with the full refund before sending a return postage label via the ebay option. How do i now get a label to hi...

Package arrived empty!! 🤯😱

What do I do? I’ve just bought a Dyson hairdryer and the box has arrived but it’s empty except for a pair of cotton shorts?!

Messages

Why can’t I not send messages? I only reply with “hi” and the reply to the question, but it keeps coming back with “message can not be sent”Some one help please, I am losing buyers!

Unjustified negative feedback

Is there anything that can be done to remove unjustified negative feedback from a buyer? The item was delivered to the foyer of the buyer’s building - not their physical address. This is clearly an issue that was outside my control as the seller. I d...

EBay balance

Hi eBay Support,I have an available eBay balance of £31.00, but when I try to use it for a purchase, I receive a message saying I don't have any balance to apply toward the order.Could you please help me understand why my eBay balance isn't being acc...

VeRO Dispute On Grounds of Parody

Hi, I'm a seller on eBay. I've recently received a VeRO dispute for one of my listings that has been up for years.It is clearly parody, and not an original, as it features several elements that distinguish it from an official notice.Can I get some he...

Resolved! Finding a seller by their name

I have a name of a seller I want to find on here , how do I do that please

Simple delivery

Hi all I used the new ‘simple delivery’ option for the first time and very happy with the outcome, particularly the seller protection as soon as it’s scanned at the post office. However, I’m conscious that this delivery option is only eligible for go...

Refunds

A seller has agreed a refund and confirmed receipt of the return but I am now unable to send messages to the seller. I have tried to contact eBay but I’m going in circles, can anyone help me please?

the seller is going on vacation

I would like to report that an item is for sale on eBay eBay item number:167540367293,It will not be possible to send it on time because he is on vacation and will return on August 22nd

Is this a new charge?

Iam reducing the price of some of my listings. I do it by revising my listing and reducing the price. I do it this way because as far as I am aware anyone watching gets a notification of the price drop. I've just realised Iam now being charged to rev...

Item broken on delivery

Hello the item I bought from ebay was delivered broken.I sent photos of the item to the seller but she said i needed to sort it out with Royal Mail.but when I looked they had sent it by AVRI.But they still say it's me that has to sort it out.I do not...

Unfair practice by supplier

I ordered a bicycle cover for my campervan, and paid the premium to have it delivered earlier than normal. Almost a week later, and when I had left for a months holiday in Spain the items arrived. I told the supplier that I no longer wanted the items...

Arrows obscuring details on enlarged photos

I am finding some listings difficult to view because an important detail is being partially covered by the forward and backwards arrows that appear on the enlarged gallery pictures. Recently when trying to read some record titles the right side arrow...

Duration/Expiration of Seller Offer

Hi there, I've sent an offer to a buyer who contacted me about my item and they haven't responded for 36 hours and in the meantime I've been contacted by another buyer who wants to move forward - when can I send the 2nd buyer an offer/how long does t...

Exchange rate when buying overseas

Hi.A few year ago I bought an item for about £250. After two weeks the seller said that the item was no longer available and refunded me my money. When I searched the item was still available, day after day and so on. "it was always there for purchas...

Unable to verify a payment as i dont use hsbc mobile banking app

A week ago I refunded a buyer because they didn't receive my item. Ebay said he got the refund and the case was now closed. Now I get a message saying the refund was declined by my bank (even though i had enough money in it for the refund). So Ebay h...

Wrong tracking

Hi all I’ve sold an item and dispatched special delivery but entered the tracking number wrong. EBay says I’ll get paid after the item gets delivered. How can I prove it if the number doesn’t match, can I change the number in any way TIA

Buyer feedback

Good afternoon. My buyer left neutral feedback claiming item did not work but never contacted me regarding the issue. What is the next step? do I refund ? No contact from them or ebay regarding an issue so am a little confused. I did try and send a m...

Refund or replace. eBay should make a warning about this

If an item is faulty and you ask for a return through eBay, the seller then asks "DO YOU WANT A REFUND OR A REPLACEMENT.".. ALWAYS take the Money.... If you accept the replacement, and there is a further problem with the replacement unit, eBay will n...

Roof racks for Skoda Fabia

Hiya, I bought a pair of roof racks from a dealer on 09/09/2024, found they don't fit on my new Skoda Fabia, they asked me to return them and they got it back on 13/02/2025, they promised to refund full amount of £85.00, but I still haven't got the m...

Seller posting

My simple posting options are limited to 2kgs and a medium parcel, this is too low, I want to post longer and heavier items as l used to before simple delivery. I've tried to change in my settings but cannot.How do l expand my postage options

Seller level - cases closed

Hi, Please does anyone have any advice on - Cases closed without seller resolution?I am looking to dispute them to have them removed due to customers not contacting me directly in the first instance. I have gone from top rated seller to below standar...

Car part under warranty, seller won't respond...

Ordered a pair of "Gearzaar" air struts from DK Power for my Mercedes in February , had them fitted and now one has failed after 3 months. Advertised by seller "with 5 year warranty" but after receiving requested order no. will not respond to message...

Postage

I've just sold my first item on Ebay. I've agreed to send it Tracked 48 but I want to change that to Special Delivery - I will pay. Can I use the same label and change it at the post office or do I need to change the label first?

seller never sent item

Confirmed by the courier Item not sent/received by them, I've started a return but am now minus postage for something I don't have to return, and I can leave feedback or contact an ebay agent. Ebay is getting worse by the day.

how do I activate ‘click and collect’ within EVRI as a courier ?

I have EVRI as a ‘Simple’ courier, but have seen ‘click and collect’ on other listings as cheaper option than delivery, but do not know how to activate it. Is it ‘automatic’, and I can’t see it as I’m looking at my own listings, not as a buyer, or do...

Lack of views

Hi everyone. I list on ebay everyday but after great June sales views have really dropped off in July. Any ideas? Thanks Alison 輸

International customers unable to purchase.

I've recently had 2 customers unable to purchase the same item. One from the USA & one from Sweden. I've previously sold to both countries before. They both receive this message. “We are sorry, but the item you selected may not be purchased due to se...

combine simple delivery postage?

Someone has bought and paid for two items with simple delivery. I thought of sending them in one parcel adding the tracking number to the other item and refunding her one postage cost but I read somewhere that Ebay will refund the buyer if a label is...

Car part

I purchased a catalyic converter on 28th may, got it fitted and put my car in for mot today 15th july so not even 2 months old and its failed on the purchased item! Is there anything I can do with this, first time I've used ebay so I'm not sure.Any h...

Offer accepted but payment unable to be processed

I accepted an offer from a buyer but got a message saying EBay couldn’t process the paymentwhy would that happen ?

Purchases to UK from Japan

Can anyone advise what the likely import and excise costs are for a £140 leather item from Japan please?

What fresh madness, is this?

I am having an issue, with a Damascene bracelet & brooch. I am not, paying his postage, but it insists i buy a label. Then says, there is a problem with HER, given address. Saying 'i' should change it? First, i will not be changing another person's, ...

How to prove my age without a credit card

Trying to buy an electric saw and asks to verify my age by credit card which I do not have just a debit which it refused and help is no use, any thoughts

Return

Refund buyer

Selecting 1st or 2nd Class post

I have cancelled my listings as ebay has changed my delivery option to larhe latter up to 1kg.My items weigh grams no more than 100.How do I select 1st or 2nd class post in my listing as I am being given no other option other than large letter at £2....

sick to the back teeth of this new pre printed label garbage

Last 2 items i sold have had me get the email of sale to have a click link to a prepaid label. I do not choose this rubbish. There is nothing i see when listing to choose my own mail preference, size and cost of postage. i have sold 2 there today (15...

message can not be sent

i keep getting a message say my emails can not be sent these are sent via ebay either through contact buyer or messaging as far as i know i have not changed my setting or included personal information etcanyone else having this problem

Had an item unlisted without notification

I had listed a mobility scooter to sell, checking in it every couple days. Checked recently and it's no longer listed. Doesn't show on any other tabs either e.g. Unsold... Don't want to list again if it's just gonna dissappear

Simple Delivery via Evri - Oversize parcel returned to sender

I combined two items (which I sold as a single lot) into one parcel as there was no way that I could find to print more than one postage label. This resulted in a parcel that was 52cm x 52cm x 52cm. The seller help under "How to ship" states "If your...

Can't Withdraw Funds ????

Is anybody else having problems withdrawing funds on demand. for some reason I'm not able to withdraw my funds

Resolved! Withdrawing funds

HiTrying to transfer money from my eBay balance to my bank account using the withdraw linkbut withdraw tab not lighting up and no message to say why yet it says I can use my balance today to make purchases on eBay??? Have always used this method and ...

Payment - WITHDRAW TAB Not working

Hi, does anyone know If there are issues with WITHDRAWING Funds from Ebay Balance? I have tried this morning, but the WITHDRAW Tab, which is usually BLUE, is now in a feint Grey colour and nothing happens when clicking on it?

New Ebayer purchases two items both with individual premium postage

I am due to post two items out today to a New Ebayer - the same day they opened the account they purchased two diferent items - 1 = £25.00 ( PLUS PREMIUM POSTAGE ) 2 = £170.00 ( PLUS PREMIUM POSTAGE ) The seller never asked to combine the postage nor...

ADDRESS

Does anyone know how to change 'deliver from' and 'return to address' please? I've added the new address details in the appropriate place and clicked the blue button to make this the defaut address but it keeps defaulting to a pre-existing old addres...

Adding a tracking number

I have always been able to go to the drop down menu and add my tracking numbers to an item I have just posted. Now I find that there is no option to add your tracking number. What's going on!!??

Käuferschutz

Ich habe einen Artikel erhalten, der nicht gepasst hat. Kann ihn aber nicht Retour geben.Kein 14 Tage Rückgaberecht?

Postage

so I’ve listed an item and specified a delivery with Evri. I have now used Dpd instead as I have an account with them, but eBay is pushing me to process the label through evri. can I cancel the label and obtain the refundor is there any other way of ...

Buyer ordered by mistake and I pay for return postage - totally unfair system!

I can’t help but feeling very disappointed and seems so unfair. A buyer purchased one of my vases, then said they bought by mistake. I don’t offer returns but eBay sent me a rather threatening message saying I should accept the return as otherwise th...

Someone filed a payment dispute against me which I initially challenged but now I want to withdraw..

and just send a refund to the buyer. Is this possible to do or is it too late? I sold a game on Ebay last month. When the buyer purchased the item they asked for me to send the code through messages so I did. Afterwards I received a cancellation so I...

How I Handle Scammers Without Losing My Peace of Mind

Hi everyone,As a seller, one of the toughest parts of the journey is facing dishonest buyers or scammers — especially when you're doing everything right.Recently, a buyer opened a false INR (Item Not Received) case against me, even though the item ha...

Removing an image after a bid has been pleaced

Hi thereI posted a car ad the other day and I need to take down an image for security reasons.Someone has bid on the car now so I can't revise the photography.Who or How should I contact ebay to remove this image?Many Thanks

Postage

Just got fleeced because I missed the postage rates - over £20 to post sticky fly papers!

Fields for buyers to add info

Hello, I have a product to list that will be made to order which will include buyers preferences. Buyers can provide upto 5 preferences and these fields cannot be pre-populated with a fielddrop down - each one should be free format / max number of ch...

Does anyone else find EBAY totally unhelpful?

Regarding the lack of delivery or refund below, Ebay keep saying their system has failed try again!!! Quantity: 1 Request ID: 5360602857 Request opened: 5 Jul 2025 What an outfit, all I want is my order or if not my refund!!!

Royal Mail Tracking

'TRACKING PROVIDEDRunning behind, original estimate was Thu 10 Jul - Fri 11 Jul'I've had the above RM message on a couple of items recently and on the first one the message remained the same a couple of weeks later! Does this mean RM have accepted th...

Cant get to my cleared funds?

Hi All, I have posted on this but cant find or dont know how to get the post up. Any way i sold a water tank in late June and buyer paid. E bay said the monie would be available from the 8th of July but it still isnt there! I dont know how to contact...

Isle of Man postage

Hi, I have a buyer wanting to return an item to me which I am happy to do. He is in the Isle of Man and says Royal Mail postage labels will not work there. I only have the option to give him a Royal Mail postage label so how do I deal with this probl...

I placed an order through ebay for an item that is coming from the USA.

DHL have demanded proof of identity such as (in their email) driving license or passport. I contacted the seller they claim they don't use DHL only USPS. I think its a scam, but the tracking number used in the emails is the one on Ebay. I contacted D...

Waiting for buyer to collect from post office

Hi, just wondered what the process is for receiving funds after sending an item where the buyer wasn't in to receive the parcel. What if they take a week or so to actually go and collect their delivery from the post office - do I not get my funds unt...

Do I get my postage paid back on a return.

Hi, I’ve purchased a Celine hanger & it’s broken. The seller has offered me a refund. But will the buyer pay back my cost of postage & the offer for the item?

selling inquiry

Hi,Please excuse the silly question but I've had an offer on an item I'm selling but it's about eight days before the listing expires. Do I have to wait for the duration of the listing or can I accept the offer?Thanks.

natwest

cant verify my natwest bank account

Change return policy

Hello everyone,The Return policy in our account still contain old information. If I want to edit these using the “Edit” button, I am redirected to the general conditions. However, when I then edit the return conditions in the general conditions, the ...

Postage error

I listed an item but made an error with the weight taking the weight over the 2kg limit. The buyer has paid for the item though. How can I change this to get the right shipping label?

Resolved! My eBay balance has has just turned to zero

My eBay balance has has just turned to zero, anyone know why please? I have had up to 10£ in my eBay balance and I haven’t withdrawn any just checked this morning and it is now zero. Need help with this please

how can I transfer funds from eBay A/C to my bank ?

can't transfer funds from eBay A/C to my bank

seller ended an auction early . Then relisted the item at almost 3x my bid price.

The seller ended the auction one day before it was due to end even though I had put in a bid. The Item is now listed with a buy it now price at almost 3x times my bid price. Surely this can not be allowed.

Scooter sale warning notice

Can anyone advise me how to sell an E scooter for spares or repairs please. Every time I try to post the advert it says I have to include a warning sign about not driving on the roads. I've copied their statement and included it in the item descripti...

Fake Tracking Updates — A Risk Not Worth Taking

Hi everyone,I wanted to share an important reminder, especially for new or growing sellers.Some sellers (a small number) update fake or placeholder tracking numbers just to make it look like the item was shipped on time. While this might seem like a ...

WHAT IS AN ACCEPTABLE TIME LIMIT FOR AN UNSENT ITEM

BOUGHT AN ITEM ON THE 8TH JUNE 2025 FROM ITALY WHICH HAS NOT BEEN POSTED, SO I TRIED TO CANCEL IT BUT THE SELLER REFUSED, AND NOW EBAY SAY I HAVE TO WAIT A TOTAL OF TWO MONTHS WHICH I HAVE SAID IS UNACCEPTABLE?!!

No email receipt from Evri and no paper receipt

I posted a sold item today at my local coop via Evri. I was told I would receive an email confirmation, but this hasn’t come through and they no longer issue the blue paper receipts

Royal Mail delay in delivery,ebay refunded buyer, now delivered

International parcel to Belgium was slow in delivery about 3 weeks,buyer filed no delivery, ebay gave him refund ,parcel now deliveredPhoned ebay and was told nothing they can do, contact buyer which I tried, no reply£32.97 out of pocket is anything ...

purchasing a lawnmower blade

i am trying to purchase a lawnmower blade and ebay is asking for a credit card number i do not have a credit card only a visa how do i proceed

How I can cancel my payment

I accidentally listed my vehicle multiple times. I wasn’t aware each listing would be charged separately. Could you please refund the duplicate insertion fees?

Mark as dispatched

I've sent two items to a buyer in a combined package, paid postage via one of the listings, but it will not allow me to mark the second item as dispatched ?

Feedback score changes up and down

Hello,My overall feedback score keeps changing as can be seen in this screenshot :I understand that feedback is calculated over a moving period of time but surely the score shouldn't be reported differently like this. If I refresh the page sometimes ...

Shipping

Can someone help please?I had a repeat buyer for two separate items.I shipped both items for free , but in one box using one of the Evri postage labels. Can I claim a refund on the first label ?Although with label 1, it states “We’re Expecting It”Bot...

Resolved! Report a seller

I am trying to contact ebay customer services but it sends round in circles. I am trying to report a seller. They have sent acode to take the item to the post office. The item is a large sofa. I contacted the courier and they told me they can only ar...

buyer protection fee

is this buyer potection fee even legal ???consumer rights are there for everyone to shop with confidence. theres even distance selling rules in place.getting money back is a right you already haveWHY ARE WE PAYING FOR IT

Simple postage

I have just listed 2 items with simple delivery. Only option I have given is Royal Mail, both items selected as medium and up to 10kg, so why does one show as £6.60 approx and the other £7.25 approx can’t remember exact prices but ones in the £6, the...

Order cancellation

Cancelled an order before it was dispatched, in fact in a matter of minutes after ordering when I realised it wouldn't be delivered in time, but my cancellation request was rejected, as a day after I cancelled the item was posted, the seller hasn't g...

Need Help – eBay Selling Account Permanently Restricted Without Warning

Hello everyone, I’m reaching out to the community for help or guidance regarding my situation. Our business account (Freshora Ltd) was recently permanently restricted from selling on eBay. The notification mentioned that it was due to activity that "...

Sale refunded by Ebay without consulting seller.

Ebay has notified me that it has refunded my buyer, at no cost to me, but has given me no details about why. The tracking shows that the package has been delivered and I have not heard from the buyer that there is a problem. How do I find out why it ...

Item description missing

Have read through some of the other Q & A's but my problem is that I can't see any descriptions for certain products, not all but most. The box is blank (this is when I'm looking to buy items). Been using eBay for years, it's never happened before, j...

Automatic translation

Hello, I’m hoping someone can help explain how to turn off the automatic translation of messages. I can’t get the automatic assistant to pass me onto a human agent to discuss my automatic translation problems (!)

EMAIL allows counterfeit products to be sold AND DOES NOTHING about it

I have been trying to get EBAY to remove multiple posts for FAKE / COUNTERFEIT goods. Yet they do nothing. Ebay's policies state they will remove any product that infringes on Intellectual Property rights. COUNTERFEIT goods are just that. EBAY seemin...

seller does not appear to items i have ordered but marked despatched

i have 3 items of jewellery ordered marked as despatched, assumed in this country delivery free, however i have had a customs bill £440 they say it is paid carrier say it is not, how do i stand.

How do i change a cancel request

I've ordered a technics hifi from a seller and I mistakingly put in a cancel request...how can I change this cancel request and still go ahead with the sale?

Arranging a part refund

How to arrange a part payment to buyer

Damaged item - replacement

Item arrived damaged, I advised and asked for either refund or a new one . Seller agreed to send replacement. After a lot of delay and now lack of messages I have no communication from the seller and am left with a damaged item. I can’t seem to leave...

feedback taking over page

why when i click onto look at something and read up on the item... the whole sellers feedback takes over the listing that the seller has posted

Delaying posting at buyer request

A buyer has paid for an item but now requests i delay posting it for one week. If I do this will it affect my seller rating? Will I still be able to generate the Simple Delivery pre-paid label if i wait a week?

Changes to Ebay Postage labels Complicated Cancellation process

Before the new Ebay systems, if I accidentally got the postage amount wrong, I could cancel the label get a refund . Buy a new label at the correct postageWhy I can't I do this now. Why do I have to cancel the order and start again - relistingThis sy...

Resolved! Returns outside 30 day

Hello, I recently purchased a watch strap on 19/05/2025 and the item broke after removing it from my watch on 08/07/2025. eBay have closed my request and the seller is refusing to refund or replace. I have paid £52 for a watch strap that is now compl...

Refun

I would like to request assistance regarding one of my items, as I am interested in obtaining a refund. Unfortunately, I haven't received any communication from the seller, and I'm unsure of the current status of my order. Any guidance or help you ca...

Resolved! Item Descriptions Not Loading For ANY Listing!

Item descriptions are not loading for ANY listing I view! Has anyone else noticed this?Honestly, I am getting sick and tired of this. It seems I spend a large portion of my life chasing eBay around about one problem or another. I do wonder if it's wo...

Partial / full refund

Hi, sold an item where the buyer complained it was damaged. We issued a partial refund for the repair just to avoid any ongoing issues. Buyer had the item repaired now wants to return item for a full refund of the item as the part does not fit their ...

Buyers Protection fee on an invoice

Does anyone know how I get the buyers protection fee included on an invoice? I need this for a single item and for multiple items but can't see a way to do it. If I just send the invoice which is automatically generated it does not include the protec...

What can I do about receiving an item that I have not ordered.

I received an item today that I have not ordered. I have not paid for it. Who do I return it to?

Can’t add to basket

For some reason I can’t add any products from this seller to my basket. It’s a seller I’ve used in the past. I’ve spoken to them to check if there’s a block on my account but nothing their end. How do I get it fixed?

My item as been removed ....taxidermy bird....how come there are still 100s of taxidermy items for p

Revise a listing that was taken down by ebay

I keep getting messages to revise the listing that was taken down but when I click the link there is nothing to see 路‍

QR code and label already used..?

Hi, have had an issue today with a parcel I'm sending, the label I've used has apparently, under Royal Mail's systems, already been used, despite me never sending another parcel with this label on.. What's the best course of action for me to do here?...

Problems with EVRI...Items arriving broken, often beyond repair

Is it just me having issues with Evri...items arriving late or not at all, items arriving broken beyond repair, a 'don't give a monkey's' attitude from the delivery staff, (I pointed out a box had arrived crushed...all I got was a shrug of the should...

Pre-payment labels for postage total rip-off...

Ebay seem to think that all sellers have a printer, which I don't.Having just sold item where I offered free UK postage, I had no option to send an invoice to buyer. Ebay sent invoice using their pre-paid label system, which I can't print out anyway....

Simple Delivery is not suitable

How is Simple Delivery simple, yes it gives a prepaid label that is it.This seems to be a think that makes more problems than enough and actually makes Ebay more money.firstly yes a purchaser can order which postage they require but if choice is Roya...

wrong type of account.

Hi. My account is classed as business but i am not a business. How do i change it?

Complaint to ebay

Trying to report a misleading ad, but all I get is "reprt submission failed"

"disspatched button"

hi. i have disspatched an item, but i can not see the disspatched/sent item option that then lets the buyer oniw its been disspatched

Resolved! Unsure if item is genuine - any comeback if not..?

Hello! I made an offer on a listing of 2 x guitars last week and the buyer accepted right away, meaning the payment was made. Examining the photos more closely and doing some research online, i suspect one of the two guitars is a fake "Fender" and is...

packages assumed lost

Guys,I posted 5 packages last Monday, 30th June. 48 hour tracked. The tracking hasn't changed since, just says "accepted at parcelshop". I won't receive payment for these until the 14th July. My question is, if I refund the buyers today, will I still...

postage costs

HI,I have just sold a pair of lightweigh camping chairs and I selected parcelforce 48 as the delivery method. The price was £6 each which would have covered the postage but, as the buyer purchased two chairs, they only paid one postal charge. As the ...

Simple Delivery

I have been an Ebay Member since 2009 both buying items I want and selling items I don't...! Recently I am informed like many others that the only way to post is by using Simple Delivery. Previously I could upgrade postage whilst listing and send dir...

Collection code

Buyer collected an item was not given a collection code will I still get paid said he’ll give us the code in evening still waiting 2 days later

Promoting and visibility

Hi I’ve promoted a couple of items expecting to see them quite easily on newly listed but no where to be seen and no views. Is there something I can do about it and is promoting actually worth it ?

Message contains personal or payment details error?

I am trying to respond to a potential buyers question with a single photo and a short text. However eBay keeps blocking my message suggesting it contains personal or payment details. It doesn't. Even if I send just a single letter"A," I get the same ...

Stolen item

I need to talk to a human. I received stolen item how do I talk to someone for help

Seller does not understand tha he must take care of the shipping

Hi,I tried to buy the from the £60 offer he made but got the following message:"Unfortunately, this seller won't send this item to SWEDEN,"When I told him that he had to make it possible to have it posted to me first, then I'll buy it, he replied tha...

Selling an item: Listing won't let me select any postage option bigger than medium parcel

I am selling a framed picture but when creating the listing, the maximum size shown for postage is medium parcel - which is too small. I have tried increasing the dimensions but am not sure what else I can do. any suggestions most welcome!

How do you change the dimensions on a parcel you are advertising.

I cannot alter the dimensions on an item I am selling. All I get is one option for a small package. I need to send something 115 cm and less than 1 kilo.

Simple delivery - Complaint

How can I make a complaint to eBay about simple delivery? It being forced onto us is awful. I have endless problems with simple delivery and it makes my life so much harder. I have been selling for years with over 1.1k items sold, why should I have t...

Evri refuse to take parcel

Hello,i go to evri, to send a ebay parcel but they refuse saying it has liquid.Can i change it to royal mail or any thing else so i send the item. Customer is waiting.that product is BMW carkit.

Postage for pre order items

Hi, I made a listing for a buy it now item which is a pre-order item and will not be available until late August early/ early September. I did note this in the description and the buyer is happy with the delivery date. My question is that there were ...

Postage

Can anyone help me wolith this please? I have several items on different lots for sale. A buyer has asked me to combine all the lots into a hob lot, as she wants to buy all of them. I will redo the listing so it contains all items. How do I calculate...

Faulty goods

Hello I purchased a gas hob about 3 weeks ago, when the gas fitter came to fit it he wasn’t really happy with the lack of information supplied with the hob, once fitted the item is strewn with faults, won’t stay lit etc, seller don’t seem over bother...

Buyer gone missing

I have a buyer who has not collected or contacted me for over a month. I have been paid, how do I resolve this?

Refunding dishonest buyers.

I recently sold a pair of Russell & Bromley sandals.They were in good used condition.The buyer has just sent me pictures of the sandals which shows one sandal completely destroyed. They said they had worn them out and the two layers of the sole had s...

Return request

Help please , I’ve recently sent two separate parcels to the same buyer , both with parcel force , one parcel was with the pre paid label printed out with eBay and the other was done manually by the post office staff Both parcels weighed a combined w...

Responding to an offer

I have had an offer from a potential buyer but I want to message them first before accepting. How do I do that?

item delivery to shipping cetre but buyer ecsalte the case

item delivery to shipping center but buyer escalated the case. i sent the item and it is now with the shipping Centre but the buyer escalated the case. the tracking can be tracked easily that even the shipping centre has shipped it to the buyer.

Ebay changing Custom Postage to Simple delivery

Ebay has changed some of my items from Custom Postage to Simple Delivery and post free to buyer pays thus making the price of the item far too high. There then seems to be no way to revert to Custom Postage. I have removing the listing and tried to r...

Simple Delivery

I anyone else fed up with the change to Simple Delivery? This is not "simple", it is impractical and can end up with either losing out on incorrect postage or if you go up to the next level of postage it could be more than you would have charged had ...

Cannot change weight and length in ad

I have been unable to alter the weight and length when describing in an ad to sell. I click the arrow for other options but nothing can be changed.

Postage not working

I have an item for sale it is set to postage and shows the amount When someone tries to buy it says the seller does not post

New policies a bit of a Horlicks

It appears that the 2 new policies introduced by Ebay are a tad poorly thought out as to the adverse affect it would have on private sellers.I don't know any other platform where as a buyer,you have added extras at on at the end.Someone purchased som...

I have asked for a refund but seller provided two return labels

So recently i have refunded a pc that came damaged. The seller accepted a refund and made a parcelforce return label through ebay. But arranged a dpd collection from my house. However im concerned as if dpd collect the parcel, it will still say on eb...

Suspicious sale

I sold a Brompton bike with a Swytch electric conversion tonight and I'm suspicious that the price paid seems too high to be genuine.The buyer, who has paid ebay, appears to be a foreign national, has only had an ebay account for 3 months and only ha...

Cant find the lable i created and paid for

Hi, I bought and paid for a dpd poastage lable for a parcel. I can't find the label.

Restricting sale of items to buyers with feedback point under 5

Hello all, I am trying to restrict sale of my items to people with feedback points under 5. I recently had an issue where a person with a new account and 0 feedback bought an item worth about 90£. I was uncomfortable selling it to them since feedback...

Bulk Labels

How do i print bulk labels through Simple Delivery as it only lets me print 1 label at a time, before Simple Delivery i could select all my paid for labels and print 4 on a A4 sheet

One listing Two boxes

I have created a listing that consists of two boxes, but there is no way to put that in the listing so the correct postage cost is shown.How do you list the item as consisting of two boxes?

How to remove the buy it now button and just have add to basket to prevent accidental purchases.

Hi can anyone help me, I wish to remove the buy it now button on my eBay account and leave the address to basked to reduce the chance of accidental purchases. Does anyone know if this is possible, and how to do it? Cheers

Resolved! Simple Delivery Dilemma - package dimensions

Whilst I find incredulous that eBay force private sellers to use so called "simple delivery" - its their platform and we have to suck it up....but, when in is inhibiting me from selling an item I take exception.I have a suitcase for sale, the box tha...

no code from buyer

Hi Any help please Sold a product to a buyer on pick up only , when he had picked up and left I realised I hadn't got the collection code from him I have sent messages asking for the code but am not getting any replies , what do I need to do to resol...

Yodel Store to Door- AVOID AVOID AVOID

The absolute worst postal service. Needs to taken off ebay.I have waisted near on half a day trying to post a large item with this service. Visiting 5 locations in my area.Contacting Yodel customer service after unsuccessful attempt at postage. They ...