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Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Unjustified negative feedback

Is there anything that can be done to remove unjustified negative feedback from a buyer? The item was delivered to the foyer of the buyer’s building - not their physical address. This is clearly an issue that was outside my control as the seller. I d...

buyer claims damaged return request

so i sent a fan controller 6 month from new but no knobs to control however easy turned by hand buyer requests a refund suggesting arrived damaged i ask for pics he then states it does work but the controllers don't control the temperature I offer 20...

Larger Package Sizes

I am trying to sell a poster which is larger than the dimensions of a medium parcel (61x46x46) but there is no option for any parcel larger. Am I simply not able to sell it?

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Click & Collect extension for a collection

Hi,I placed an order item number 14580118624 which has been delivered to the collection point on 6th July and it's being held until 13th July.The problem is I'm not able to get there to collect it until 14th July the day after the delivery window. Is...

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Postage

I have received a message from , I believe customer services This is the message sent You are posting this order via Simple Delivery. This buyer has been advised to contact our Customer Service team to help resolve postage related issues. A prepaid, ...

Resolved! Proof of Purchase & receipt

Recently purched a Snooper item which was brand new & sealed but Snooper will not accept the receipt I get from the seller/Ebay. Is it possible to get an official receipt from Ebay.Thanks, Prilect. Order date:02 Jul, 2025Order total:£128.94Order numb...

User avatar by • Contributor
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EBay accountable for there partner company’s ?

I’m just wondering who out there has lost something of value after eBay recommended an (EVRI postage) for example because you started a bid at £1 ,so you go with there recommendation and can’t change details after a bid but if lost then the seller is...

Simple Delivery only is a nightmare, please bring bring back the advanced option before I bail!

This is awful (now there is no opt out with advanced postage option). So now, with Simple Delivery only, to be sure I won't get hit with excess postage charges for incorrect size or weight I have to now, at the point of listing not sale, determine th...

Resolved! Does anyone know how to tackle the issue of damage item by delivery company?

This is going to be a second time I sold an item here on eBay and the buyer sent a picture to show that the item arrived broken and missing parts. I packed and sealed item in the right way but the buyer sent me a picture of how damaged it was upon re...

Transfer items on retiring

At 81 I have been thinking of retiring. The problem is that I still have 2000+ items still on my user that iI wish to transfer to my son's user but I cannot find any way of doing it other than deleting them and relisting them one by one. My reckoning...

Lost at international hub

My item posted from America has got as far as eBay international hub then the movement stoped I am getting a full refund as I have not received my item my question if it’s at eBay international hub can’t someone go look for it as I still want my purc...

Fraud

Received faulty electrical part, after many attempts, seller agreed return. Seller contacted eBay with dispute that wrong part returned. Evidence from seller was not excepted, I gave negative feedback with accurate facts. EBay removed it because refu...

used swimwear

Hi! I am looking to start selling some clothes on here and part of what I am looking to sell are used bikinis and swimming costumes. I have been doing some research and am receiving mixed messages from different sources about whether or not this is a...

Simple Delivery is not suitable

How is Simple Delivery simple, yes it gives a prepaid label that is it.This seems to be a think that makes more problems than enough and actually makes Ebay more money.firstly yes a purchaser can order which postage they require but if choice is Roya...

Scam/bug?

I will try to keep as short as possible but recently I was scrolling back through old purchases/payments and I came across something very strange, in 2022 I got a winning bid on an item for £1510 total but the next day the seller cancelled the item b...

Start selling and get £50 voucher question

Hello, I’ve just sold an item and it’s delivered, just waiting for funds to come into my account in a couple days. I saw this voucher about getting £50 off a £125 order, it says available but I can’t seem to activate it. How does this work? The last ...

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Post bike

I want to know how to work out how to post a bike (within UK) so I can include this as an option. Currently only listing as collect.

Seller cancel my order with a lie

I bought an item with the seller's offers and used a discount code. They cancelled the item saying "out of stock or damaged" but they still selling the item, more than 10 is available. They just want to avoid to sell it on a discount price. When I wa...

User avatar by • Contributor
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Simple Delivery Insurance

Like many I absolutely hate the horribly misnamed Simple Delivery system imposed on us by an increasingly bullying eBay. Does the Simple Delivery label automatically insure the goods in transit for their full value? I occasionally sell goods worth in...

Unable to list an ebike hub motor

Ebay declines listing as I am not yet entitled to list such. It's a new rohs stamped hub motor with no battery.My feedback is over 2000 at 100%, been selling since 2003. Why is eBay doing this and how might I gain permission?

Simple Delivery

I am new to using Simple Delivery - Just two questions ; This uses Royal Mail Tracked 48 which is for ' Large Letters ' my Items are small so are only classed as a ' Letter ' will Royal Mail accept these envelopes or do I need to bulk out the envelop...

Resolved! One last item to sell then I am done I quit

So the day I gave my ni number. I new I had sold my soul to the devil. I absolutely wish I hadn't done it. But i needed money. I promoted everything and sold everything I could. I have one item left to sell then that's it. I also don't like this new ...

Resolved! Under £10 Item Not Eligible for GSP?

I'm opted in to the GPS programme and have had no problems shipping abroad. However a buyer from Poland has contacted me asking if I can make an item available to send to Poland. The item is £5.39 and I'm not seeing any option to opt this into GSP. I...

Find it impossible to open a help ticket

I bought an item and wrong thing sent out. Seller told me return it and said he would send correct one back. Once i sent him photo of package at post office, he said he will refund as he did not have correct item to send. He is denying receiving the ...

Buyer requested false refund

Hi everyone, I recently has a buyer request a refund due to the fact they claimed the item did not match the image. I messaged them and they never responded. Then when ebay made a case I explained it in the part where you can explain the issue and th...

Dispatch an item as more than one package

I have 21 annual manuals as a complete set with accompanying DVD's to be sold as a complete set. Each manual weighs about 1 kg so total package would be about 21 kg plus the weight of the DVD's. Can I split the despatch into two or more packages? Can...

Postage rates

I am trying to sell an item which will cost less than £1 to post. However, eBay automatically shows a figure of £2.72 and I can't find any way to change it. Can anyone help please?

1st time seller

I am a 1st time seller. My item will sell today. I am asked to pack up and post item before I get paid some days later. Is this safe. How does it work?

New phone

I’ve just changed my phone and all my eBay history has been wiped off is there a way to reload my past history

Wrong weight on listing

I have sold an item, however having created the label for the parcel I’ve realised that the weight I used on the listing was incorrect and the label is effectively invalid. When I contact eBay Customer Services it was suggested that I cancel the sale...

Resolved! Simple Delivery

Every time I attempt to revise my listing, the ebay automatically adds the "Simple Delivery" option. Unfortunately, this service is not cost-effective for my product.The item in question is a small socket weighing just 13g and measuring approximately...

Resolved! Removing POSITIVE Feedback

Hi, I recently purchased an item from someone who overcharged a large amount on the postage. They sold the item for very little and I assume tried to make it back on the post (self arranged, not Simple Shipping). I queried it and they sent a partial ...

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Buyer taking ages to return item

Im sold an item over 2 weeks ago now. Buyer wants to return even tho it was a brand new Strimmer Stihl engine KM111 saying engine don't sound right. I have sent a returns label for collection which I arranged with him but failed to be home at time of...

User avatar by • Visitor
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I have received a fake elmis cream twice and I can't seem to contact ebay to sort out my dispute

HELP I have received fake ellmis cream. I can't put in a claim as the option is not on the resolution page, /I had to launch an appeal under item never received as this is the closest too what happened as I received a fake item. I contacted the selle...

Resolved! Refund

Hello,I’ve recently had to request a refund which was accepted, I was sent a returns label and went to post office to send item back only to be told I need to arrange for it to be picked up amd I need to pay for it I contacted the seller who then tol...

MULTIPLE ITEM PURCHASE

I have listed some internal doors for sale. There are 9 to sell. I've posted it as £x per door. I have agreed a sale of a number of the doors to the same buyer at a discounted price.How do I set my ebay listing so that the buyer can offer to buy say ...

User avatar by • Contributor
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Postage fees taken twice

Has anyone noticed that the postage fees have been taken twice by ebay? I sold an item and the dreaded simple delivery cost of £6.65 was subtracted from the earnings, but then the same figure was taken from my pending funds?

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Simple Delivery

Why has eBay messed everything up for sellers, I don’t want to use your simple delivery or global shipping program, but I can’t opt out of this now. I prefer to arrange my own post/shipping arrangements as your system is too expensive particularly wh...

User avatar by • Contributor
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Buyer wants more money off

Hi I sold a table, it was listed for £150The buyer contacted me and said what would I accept, I said £130.It was collection only item, he came to my home inspected the item i pointed out some marks that where hidden underneath the drawer and that was...

Simple delivery

I really do not want to use Simple delivery, is there a way to opt out? If someone constantly misses their parcel which is held for some time with Royal Mail then me as a seller has to wait over a week for payment like I just experienced. Think I wil...

return for refund

hi. return sent to seller 28 of june, still don't rich seller, look like wrong address given, can track a parcel by tracking number, parcel every day in different post office. i cant get refund as item not delivered to seller . any suggestions.kind r...

USPS international problems?

I bought a vintage watch from a reputable seller in Mission TX. After finalizing the purchase I noted that No tracking details were posted on my purchase summary. After getting in touch with the seller he said this was strange that the postage detail...

Postage options

Why has eBay messed everything up for sellers, I don’t want to use your simple delivery or global shipping program, but I can’t opt out of this now. No overseas buyers want to use global shipping as it’s a rip off and I now I got to pay for my own pa...

Charity suspension

I work for a small hospice charity and we list items to raise funds. A few weeks ago we had an email asking for ID and other documents from all of our trustees (we have a board of trustees being a charity) The email had many mistakes, spelling errors...

Royal Mail Lost Item Using Simple Delivery

I'd be grateful for some help as I'm finding it difficult to understand what I need to do. I sold an item and used Ebay's Simple Delivery 48 hrs tracked via Royal Mail. Tracking shows that the item was delivered but the buyer says that it hasn't been...

Resolved! Return to different country

I'm trying to return an item via return process.Seller has asked me to close return request (I haven't) and return to a different country?Originated in UK but asking me to send to India.Any advice/guidance?

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Useless Not so simple delivery

Have just wasted 40 minutes of my life talking to some foreign lady, asking why I was forced to use simple delivery, when it doesn't have all the options I need to post. It doesn't allow me to post delicate items 24 hour, it doesn't allow me the opti...

Wrong album CD in the post

I ordered a cd album from Music Magpie's Ebay. Armin van Buuren, A State Of Trance Year Mix 2024 CD. It arrived today (09/07/25) Instead i have received an album by Fatdog - Woof . . Which i didnt even order.

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Seller Issues with Repair

My Fold Goggle phone (had it 6 months only) just stopped working and cracked when i opened the fold screen. The phone was cased and I did not drop it or damage it in anyway. I sent it back to them to repair at a cost and they said they would send to ...

Updating a return status

HI, I have returned an item but used my own postage to ensure the correct level of insurance and signed for etc. How do i update my refund status as dispatched? And add an updated tracking number. Appreciate any help on this please. Thanks

Resolved! Item not working

I recently bought a digital piano off a private ebay seller and after setting it up it wont power on and seller does not accept returns,Also this was new in a sealed box,Can anyone tell me the procedure?

Account

Why are ebay so stupid, been trying to sign in all details correct then they say will send code you get 55 secs yet where i am can take a hour, just spoke to a agent he said need to speak to the tech team need to sign in get rid of this stupid you ha...

Collect in person not an option.

 I am trying to make this listing collection in person only. The message was the same before listing as it is in the revised section "Turn on the pick up toggle". I cannot find the pick up toggle. I have clicked everywhere on the page to try to turn ...

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How to send an invoice

Listed item was not sold but was contacted by a buyer and offered a lower price which I accepted. Now need to send an invoice but don’t know how.

Leaving ebay

I used ebay to sell quite a few years ago and it was pretty okay. I left as things started changing and it was getting more difficult to sell. I came back about a month ago to give it a try again and shocked at how little views goods are getting. The...

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Seller broke his word and asale agreement unfairly

I purchased an item from a seller. I won it in an auction fir a good price. The seller did not send it. He said he was away and arranged for his partner to send it but she didn't. I waited and the seller said he would sort it when he got back. Days l...

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Mystery - any ideas?

I sold an item and posted via simple first class on the same day (no tracking). A few days pass by, funds are released to me and the buyer leaves me positive feedback. Everyone is happy... or are they?A few weeks pass by and to my surprise, buyer say...

Bladed Products

I sell scissors and changed my listings to comply with the new processes. Since then i haven't sold any scissors at all. Today, i received this from a buyer and this is their experience. Can anyone give me any tips on how to resolve this? When I clic...

User avatar by • Conversationalist
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Charges

So I recently sold a set of door handles on hear for around £85, I have the funds released and only have around £55, can someone please explain to me how such a big chuck has been deducted since selling items is meant to be free?

Listings

What's going on with ebay? When I try to find an item to buy I'm shown the same 6 or 7 items over and over again. This has been going on for days now. Any chance it'll be sorted out soon?

Evri won't take spray paint

Hi, Does anyone have any suggestions of how to dispatch car spray paint that I have sold? I went to the Evri pick up location and they wouldn't take it as it's listed as a banned item by the courier.Thanks

Unable to respond to offer

I have received an email to say that I have received an offer on one of the items I am selling. When I click on Respond to offer it says that I have not received any offers??? Anyone else had this problem??? I’m probably going to lose this sale now b...

Combined Postage

Morning all,I have sold 6 items to a Buyer in Canada who put them all in the basket and then paid and eBay combined postage for them.1) I only ship within the UK and this is ticked on my eBay shipping options. Although the Buyer is shown as being in ...

Resolved! WHY HAS EBAY MARKED SOME OF MY ITEMS AS DISPATCHED AND LABEL CREATED WHEN I HAVEN'T DONE EITHER?

Woke up this morning to discover that "overdue items waiting for dispatch" ( I am unable to locate them), have had the status changed to "label created" and "dispatched" neither of which have I done, knowingly . . . Is this a problem that anyone else...

EBay double charge for missing posted item

Hello,I sent a parcel via eBay Royal Mail labels. The parcel went missing. I have refunded the buyer. I have since received an email from eBay saying that my account is overdue with the exact amount that I have already refunded the buyer through eBay...

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Refund

Good morning my daughter purchased a Labubu toy to see what all the hype was. She didn’t understand the hype and decided she would sell it. She marketed it on here as ‘genuine Labubu’. The buyer has revived the toy and informs me it is not genuine an...

Postage issue

Hi can anyone help?I’ve posted an item to a buyer via Royal Mail. the address which came up to send it to turns out to be a click and collect newsagent. apparently I should have printer a prepaid label and got a QR code, but I selected that id post t...

postage rates

Please do not tell me how I can charge for postage, as you do not take into account the insurance. If this is now your policy I will stop using ebay, as I have already done with one of my other accounts.

shipped parcel with my own shipping options

hi i shipped a parcel with dhl on my own without using sellers label of return because he provided options to ship only in america,i have failed to add shpping tracking number because its not providing an option,please help on hoe to add a tracking n...

Selling items

Ive had people wanting to buy from me for example price was £142 + £4 postage thats fine but when they go to check out its coming up saying £180. This isnt the first time its happened to me or them Also I was given a offer one few of my items ive acc...

SImple Delivery for valuable gold coin

I have listed and sold a gold coin which is under £750 and comes up with simple delivery option. When I look at 'excluded' items however, it says gold and silver is not covered under the guarantee so I am worried if it goes missing, ebay won't pay up...

Simple delivery pre paid label issue. I chose postage only when creating listing as usual. Ebay have

I am getting nowhere with ebay re this simple delivery issue !!.I have always chosen postage only, via royal mail,and send items at my local post office. I created listing and chose the postage only method as usual. Sent items tracked royal mail . Wh...

Incorrect tracking number.

I've just realised that I accidentally switched 2 numbers on the tracking details of an item I sold. I've corrected ut the seller has already received the item and given positive feedback. How does this affect my payout as it shows the item still has...

Ebay seller suggestions

Selling:Selling: Tacwise 18G Series 25mm Brad nails for Staple Gun - Pack of 4000 I have 2 items on sale, 4000 off part boxes of 12mm TacWise staples and 25mm TacWise nails brad nails. Ebay are making listing improvement suggestions including add fre...

Promoting listing

Just an observation regarding items advertised, when an item is advertised for price from and then you checked it out and find that is an extra which my opinion is very misleading anybody else feel the same. John

how to edit a removed advert

Hi, eBay has removed an advert because they say it violates their hazardous gas policy (welding bottles, kept in a garage) It has now been greyed out but I can't edit it, remove it or delete it. I am totally stuck. I tried the chat bot but it didn't ...

Buying item says I've collected it, I haven't.

Hi, I recently purchased an item and a couple of days later it says I collected it from my collection point .First I didn't nominate a collection point, second it was at a delivery office in England, I'm in Northern Ireland. Seller says its making it...

Simple delivery

I’ve had to buy a postage for Evri off the site as eBay would not accept address and therefore is costing me money. How will eBay know I’ve sent it? How do I get the extra amount from my buyer. Thank you

POSTAGE

JUST SOLD SOME TRAINERS ONLY FOR £2...AND POSTAGE PAID FOR BY BUYER...DOWNLOADED THE QR CODE AND POSTED ..SO FAR SO GOOD..NOW I HAVE BEEN CHARGED POSTAGE OUT OF MY EBAY ACCOUNT...AND I ASSUME THE BUYER WILL ALSO PAY POSTAGE. WHAT CAN I DO TO SORT IT ...

i've click on collection for a parcel (royal mail) but now need to cancel this how do I do it?

i've click on collection for a parcel (royal mail) but now need to cancel this as have printed the label and taken it to the PO myself. Don't want the postie having a wasted journey and bringing me the label. Any ideas how to cancel this collection. ...

User avatar by • Engager
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Postage

I have a buyer that as brought 3 of the same items from me in one go but the postage as stayed the same for 1 item.Because the weight as changed i will end up paying more than the items are worth How do I change postage once brought

packages assumed lost

Guys,I posted 5 packages last Monday, 30th June. 48 hour tracked. The tracking hasn't changed since, just says "accepted at parcelshop". I won't receive payment for these until the 14th July. My question is, if I refund the buyers today, will I still...

Return

I started a return but cancelled it as I had entered the wrong reason. Now when I click on RETURN it sates this return is closed. I need to start a fresh return but don't know how.Can anybody help and advise me on this subject

Postage

How do I set up postage for a 100 CM long item as it will only let me choose 60 CM maximum

User avatar by • Contributor
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Postage

Can anyone help me wolith this please? I have several items on different lots for sale. A buyer has asked me to combine all the lots into a hob lot, as she wants to buy all of them. I will redo the listing so it contains all items. How do I calculate...

identity verification

hi i am Maaz khan new to ebey. my account was suspended and i called ebey they reinstated by saying this to do identity verfication. but there is no massege or mail from ebey and no sign to show on seller dashbord for identity verification. how can i...

Fake Dyson Hairdryer

Hi All, I bought a Dyson Hairdryer on here until this account 2 years ago. I recently sent it to Dyson for repair and its fake! As such, they have destroyed it. I have an official letter from them and i feel this should be refunded via ebay as its no...

Simple (and more profitable?) for ebay, not for us

X billionth post on the subject Ebay, tell me where the "save image as" and "print" options are on the context menu. I don't care what you want me to do, this is Simple Delivery, this makes things easier for me, and that is what I usually do. While y...

User avatar by • Engager
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Resolved! Item received badly damaged

Can anyone help please? I received a Laura Ashley table lamp base from a seller today. The base was very badly damaged, in fact, it had completely disintegrated. In my opinion not enough packaging to base of the box. It is unusable. I have sent the s...

Resolved! Large parcel costs

I'm drafting an item for sale and want to calculate the postage cost but the item is 65cm long so falls outside the 'medium parcel' option but I'm only offered the medium parcel option with a 61cm limit. I know Evri accept parcels up to 120cm, where ...

User avatar by • Contributor
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Damaged

Hi I am not happy with the quality of this item at all, it’s poorly sewed, ripped every corner of it, I contacted the seller and seller blamed on postage but it’s not due to post, it’s very clear it’s due to the poor material and the way it’s sewed.

Evri refuse to take parcel

Hello,i go to evri, to send a ebay parcel but they refuse saying it has liquid.Can i change it to royal mail or any thing else so i send the item. Customer is waiting.that product is BMW carkit.

Strange message received in my inbox

Has anyone else received this message today re an item I just sold using simple delivery.I’ve sold another item with simple delivery yesterday and no such message was received. “You are posting this order via Simple Delivery. This buyer has been advi...

Selling

Hello I’ve been restricted from selling no idea why and can’t find help to speak to any one ! Any help would be appreciated? kind regards

Not getting paid by ebay

I added my current account details on 28 June and was told money for goods sold would be retained for 7 days unitl they verified my account. Yesterday (9 days later) ebay paid 1 penny into my account but are still holding over £500 for items I've sol...

Not getting my package and not getting refunded

Hello. I recently bought an item from someone for £40 and they failed to deliver it, then they said they don't have it and said I'm getting refunded to which they haven't. So they've basically stolen from me. Can eBay help me get my money back? Thank...

Item Delivered, but not updated on eBay

I posted an item to the buyer, but I had to add a little extra to the postage cost, so the tracking label eBay provided wasn’t used, I used Royal Mail tracking instead. The buyer has received the item, and left 100% positive feedback for me, but the ...

Resolved! Changing customer address after sale

Hi , I need advice. I'm new to selling on eBay. A customer bought an item on my auction and paid for it. Asked me to send it to a different address. I agreed but later realized the pre paid postage has the customers address on it and if I changed it ...

Buyers Protection fee on an invoice

Does anyone know how I get the buyers protection fee included on an invoice? I need this for a single item and for multiple items but can't see a way to do it. If I just send the invoice which is automatically generated it does not include the protec...

GLOBAL SHIPPING FAILED CUSTOMS

I sent a Nissan Micra door handle to the Republic of Ireland in June. Tracking says that the parcel was under investigation and eventually failed customs and was returned to the retailer. However nothing has been returned to me. I would like to now w...

Broken item - what do you do?

I have received a glass item from a seller completely smashed in the packaging. I suspect the seller broke it whilst packing and sent like it hoping I would claim so they wouldn't lose any money. They keep telling me to file a claim, but I can not fo...

Partial / full refund

Hi, sold an item where the buyer complained it was damaged. We issued a partial refund for the repair just to avoid any ongoing issues. Buyer had the item repaired now wants to return item for a full refund of the item as the part does not fit their ...

How to bay

I have a problem with this, I want to buy 4 upcv trim in different sizes, from the same seller, I don't want to buy them separately so as not to pay 4x shipping costs, how do I do it? I have them in the basket but I can't select four so as to pay onl...

seller hub

i am trying to switch back to my eBay selling from the seller hub but its not working asking to reset my account that's doe`s not work any ideas ?

After ofer pay automatically whit Paypal

HiI made an offer and automatically after it was accepted the payment was made via paypal. I wasn't paying attention to this detail and I asked the seller how he wanted me to pay him and he said cash. I paid cash upon collection. Now I have contacted...

Simple delivery - Complaint

How can I make a complaint to eBay about simple delivery? It being forced onto us is awful. I have endless problems with simple delivery and it makes my life so much harder. I have been selling for years with over 1.1k items sold, why should I have t...

RM auto postage changes.

Hi Sorry my first post, apologies if it's waffle!I noticed last week when doing a check on some older listings that most my listings have altered the postage charge.I sell little things mainly hand made pens and not that often so the 2nd class option...

return

I returned an item (a portable air conditioner) using my own prepaid Parcelforce label.The parcel has already been delivered to the seller – However, I haven’t received any refund or update from the seller. the return statue doesn't change.Could you ...

Providing bank details

After getting authorisation from my bank it moves onto a page from Trustly telling me to close the page and return to eBay. But there’s no X or icon to close or any icon to close it. Help please.

Feedback

HiI left negative feedback for a buyer last week and have just noticed that they have changed it to positive feedback, surely this is against Ebay rules and regulations.I need to make Ebay aware that this has happend but I cannot find a number to cal...

My new listing

Hi there, my new listing is not showing for general sale, although it appears on my "items for sale" page, can anyone help? E bay have proved impossible to get any assistance from.

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My listings

Hello community. This may be an easy one but why are some of my listing titles in a maroon colour. Most are in black print. Is there any significance to the colour?

Struggling to sell everyday

I’m a part-time eBay seller and recently started focusing more seriously on it. I’m really glad to have found this forum and to connect with the community. One challenge I’m facing is making consistent daily sales. I get interest and send offers/mess...

Resolved! BUYING A SET OF KITCHEN KNIVES

Hi, I am trying to buy a set of 2 x kitchen knives and have done so before in the past, however e-bay are wanting me to verify my age. When I go through the hoops and sign in etc it asks me to pay by CREDIT CARD. I have never had a credit card and on...

Any thoughts on how Ebay buyer protection guarantee exclusions enables bad actors for digital items

Ebay buyer protection guarantee has put exclusions for digital items . Meaning a bad actor seller can list a digital product for collection and sell comfortably on the platform as the process is that once an order is placed, buyer gets a collection c...

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Buyer Returning After 14 Days

Hi a buyer who purchased an item wanted to return the item after having it for 7 days saying it is damaged. Photos provided showing damage that wasn’t on the item when sent out. Therefore item could only have been damaged in transit, unless buyer cau...

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