Member To Member Support

Car Event Sponsorship / attendance

Does anyone know how we can contact eBay to see about eBay motors sponsoring and attending our car event?

goods collected but not paid

Advice if anyone can-Looks like Ive cocked up-Buyer collected when i had booked as delivered-I then cancelled the listing as agreed so he could re-buy with a collection instruction(I realise this was a mistake) and now he wont rebid and has the goods...

Negative feedback left incorrectly, ebay won't remove it

seller bought item i gave full refund as realised the description was wrong (and then they would have received an item not as described) They left negative feedback saying i gave no reason for refund. I sent them a screen shot of the message i sent...

Postage for multiples of the same item not working

Hi, I listed a Buy it Now with 3 of the same item as the quantity available. Someone has bought 2 of them but ebay has only charged them 1 postage fee. The cost to send 2 of them is more than the single postage that ebay has charged as it takes the w...

Resolved! Parcel not received

I ordered item on 24 Oct but I didn't get my parcel.

parcel force not recognising tracker number

Is there any way of contacting someone to chat to from Ebay or is there an email address for them, I have a package to return b y 12th November, but Parcel Force "cannot recognise tracking number" which is printed on label I have printed from Ebay si...

Returned item smells

I accepted a return as the item had a tiny hole (large hole according to buyer, but that's not my point). Received item back but it smells of body odour! What do I do? If I report the buyer, can she see the report as this does seem to be a sensitive ...

Sent package to wrong buyer

Hi all, in sending something to a buyer, I printed what turned out to be the wrong postage label and sent it off. It’s only when the actual buyer contacted me to say the tracking hasn’t updated that on looking in to it, I could see my mistake. I have...

Evri stole my item and ebay won't refund me

I had a item that was due to be delivered on the 15th October by Evri. I wasn't going to be in so I requested that item to be sent to my local post office instead.The tracking marked the parcel as delayed on the 15th. It remained like this for a week...

icloud

Hi all,I bought an apple mac in April for my son for him to use at University Sept but the time he looked at it he told me some bad news he couldn't use it because the last owner left his icloud account on it,so we cotacted him and said I can't help ...

I bought an item

I bought an item yesterday and it’s not showing in my purchases but money was deducted from account,and the item is still that it’s available for purchase.

An item I am selling is not counterfeit but eBay claims it is and have removed the listing from view

An item I am selling is not counterfeit but eBay have removed the item from public view. I disagree, what can I do.

Ebay ring back 2

So after asking how to get the ring back service and being told it was a Waste of time as Ebay won't refund me , So I went onto the net a found the link , I got Ebay to ring me and they have actually refunded me . Some of you shouldn't be giving advi...

Is Aquiline a legit company

Is Aquiline a legit delivery service

Large Letter to the USA

I seemed to be blocked from using Royal Mail Postal System to the USA which is only £8.50 Large Letter . For the same size its Over £17.00 to send via GPS is there any way out of this

How do I get hold of an old postage label?

I need a copy of a postage label that is more than two weeks old. Is there a way of getting this from Ebay?

Injectors

Hi have buy 4 Injectors on 22/6/25,but two off them not working,returned to the seller in July and still don’t have replacement item or refund can you help with this please.Item ID 405905234152Order number 16-13224-27772

Posting weight of item over tracked weight

I used ebays simple delivery for an item I have just sold. The weight is up to 2kg, however, the item weighs just over 2kg. Can I pay additional posting at the Post Office and if so, what then happens to the original tracking number that the original...

Resolved! Automated return question

A buyer made an offer and purchased an item. The buyer then subsequently put in a return. Ebay's system has automated this process and accepted the return an refunded (though it does look like ebay have covered the cost and it says i won't receive th...

Short payment from Ebay!"

I just sold an item for a modest £10 incl postage. Ebay has only credited me with £7.28. This is the second time this has happened in the last 10 days. Any ideas?

International sale - return postage

I am looking for some advice as when speaking to customer service they have given me 3 different answers. I am in the UK and sold an item to someone in USA. I used the Global Shipping Programme. They complained the coat wasn’t listed correct size (la...

Postage

Hi I am new to selling on EBay, I was not aware that I can print off shipping labels and drop off - I used Royal Mail instead and paid extra for this will this be refunded to me?

combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?

combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?There is no option to just mark the item as dispatched. I fear it will just sit there saying i have to post it.Even if i purchase a label (which i don't want to...

Delivery

Hello there I did not receive my parcel. I think the delivery driver drop that on in the wrong house

Item wasn’t received and iv given a refund out of my own eBay account

Item wasn’t received dispute has been raised and £117 has gone from my eBay account!!? its DHL problem ?

I have bought an item or thought I had. Payment taken from Klarna but not appearing on Ebay .

I thought I had bought an item and payment taken from Klarna . I now can't cancel the Klarna payment as there is nothing to show from Ebay that I bought the item. Klarna want proof that I have cancel it but I can't provide this. What do I do?

Ebay ring back

How do ypu get Ebay to ring back ? I've bought an item and the item is tracked with Royal mail in their wisdom have left it on the Doorstep and claimed that is delivered at 12.23, only for me to arrive home at 17.10 to see that its gone . The seller ...

Age verifiction

Hi, is there any way other than credit card, which i don't have, to confirm my age? I'm 61 and have been prevented from buy a mitre saw and now a set of chipsticks because of ebays policy on bladed items. The only crime I'm going to commit with a mit...

Item not received

I ordered a cd on the 15th of August . This was in advance of the release date - 3rd of October . I did not receive the cd and contacted the seller twice with no reply , I raised the issue with ebay asking for a refund but was told the time was outsi...

Item removed for policy violation after sale

I recently sold an item but shortly after, I received an email to say it had been removed due to policy issues. I have appealed and upload receipt. Anyone been in this position? I have notified the buyer but a bit frustrating

Feed back

Why can’t you leave feedback if an item that is cancelled by the seller but you have been waiting nearly a month for your item. I feel it is very unfair that you can’t make your point to the seller.

Simple Delivery preventing buyer paying

Item sold in the UK, with a UK address also in the UK. Simple Delivery is set up with Evri as the courier. They do make deliveries in the buyer's postcode, but at a small extra charge. There does not seem to be any way amend the delivery charge to su...

Pre-paid label Simple Delivery - Accidentally closed the tab so now have no access to it

Can anyone give me a suggestion on how to access the pre-paid postage label and qr code as I accidentally closed the tab on my ipad and now seem unable to access it

Postage paid not used

Label printed in error, not used refund required, how to achieve this? thx

Repeated Ghost Buyers on Vehicle Listings – eBay System Being Abused

Hi everyone, I've been an eBay member for over 21 years now and this is the first time I've written on here, I’ve now had this happen three times in a row selling my old 2003 Toyota Hilux (£2-3k) on eBay Motors. Buyers have been making offer, then co...

Item not as described so I returned it but seller not paying or replacing

I ordered this gym equipment that unfortunately isn’t fit for purpose. The machine isn’t commercial grade and is defective in its movement for its required use I have attempted to adjust certain working parts on the machine where it has obviously bee...

Max bid was me but I was outbid

Highest bid was made by me however I was outbid and I have contacted the seller but I have not yet received her reply. Any advice would be helpful.

Dyson Hairdryer

I bought a Dyson hairdryer which was described as "Brand new Genuine". I have a letter from Dyson confirming that this is a counterfeit product. I can't seem to get help regarding this. I have messaged the seller several times and have not received a...

Buyer Unable to Complete Payment After Counter Offer Accepted

I sent offers to watchers. One buyer made a counter offer that I accepted, but she hasn’t been able to make the payment — it keeps failing. Could this be an issue with eBay’s system?

Orders collect but still showing on the dashboard

I have 2 orders, 116763503845 & 116763505071 that have been collected and they say they have been collected but still showing on the dashboard to be picked up. How can this be sorted?

Change delivery to collection after item was sold

Hi...I sold an item that had postage or collection in person. The buyer selected postage, has been charged postage but now wants to collect the item. Is this possible?? And will they get a refund??

Selling

Buyer will not commit to picking up items purchased. Keeps fobbing me off. Is this a scam and should i cancel the order

Pictures not showing on search page when signed in.

Hi, I am having a problem with pictures not showing on Ebay search page, when I am signed in. They show when not sign in I have enhanced tracking turned off in both tabs. If I clear cache when signed in they appear but as soon as I log out and back i...

FRAUD THEFT AND DECEPTION

R eBay involved in this fraud 15 deception scam because it seems like they are cause I have six customers that this one seller has done the same thing to time and time again yeah eBay I’ll just facilitate the fraud theft and deception. Maybe somebody...

Guest order

How do I add a guest order to my account so I can track it?

Additional £1 charged separately

Has anyone noticed if they are being charged an extra £1 by ebay when buying items ? I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay.

Problems with DPD. is it possible to change delivery

I sold an item which I thought had been listed as collection only as it was big and heavy and low value. But somehow eBay had chosen delivery options for me. So buyer paid for postage and when I tried to download postage label was told it was deliver...

Non delivery to seller

An item I sold has been returned to me. The tracking information says I requested the return, which I didn’t

Purchase and Offers

I haven't bought anything yet, and every time I try to buy or view something, I get a message saying I've exceeded the required number of purchases. I need help, thank you.

Can't select collection option at checkout

I just bought an item that had a collection option shown but when I go to pay, after selecting collection, I get a message:Unfortunately, this seller won't send to your location. Please update your delivery address or contact the seller to request or...

Non payment

Has anyone else been finding that an increasing number of people bid on items then don’t pay or even bother to request a cancellation

Buying with your ebay account

Can't buy with money in my eBay account, just says not enough in when there's more than enough

Buyer changed mind after nearly 1 month

I sold an item at the beginning of October. Buyer paid via eBay straight away. They messaged to say they would collect 30th October, 3-4pm. (I would have to leave work early for this but agreed as they'd paid so promptly). They messaged this week cha...

I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,

I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,i have tried to get to fresh meat but it just wont let me, anyone have the knowledge to do this TIA Anne

Withdrawing my cash to bank

Where is the page to withdraw my cash to my bank thank you. Catherine

Reporting counterfeit items not working

Recently there has been an explosion of counterfeit bullion silver bars appearing on Ebay, there is even a section 'counterfeit bullion' to use on the not allowed items, some counterfeits are blatant with the sellers having .999 silver bar in the tit...

club men's magazines how to list correctly

i had a box of men's magazines, and looked around on ebay to sell, i found a completed listing much like i wanted and clicked on sell like this ... apparently i have violated ebay policy, and the help page they sent me doesnt really explain what i di...

Counterfeit purchased

I purchased a (supposedly) Tiffany necklace for my granddaughter for Christmas, it arrived with all packaging of Tiffany. The necklace was in a heat sealed bag as it was for a present I did not open it. I ordered another one from a different seller o...

Item I sold returned due to underpaid postage

I sold an item recently and paid for the postage via ebay. A while after posting the item I was messaged by the seller saying that they had recieved a note saying there was a delivery for them with underpaid postage. I opened a case with ebay to work...

Temporarily restricted

Hello eBay, I wanted to ask why you have temporarily restricted my account while my account is verified with Payoneer.

Seller Performance Issue

I am having a issue with my seller performance and the way that it doesn't seem to be updating....... My issue started at the last of last month where i unfortunately had to cancel an order due to the item going missing from my storage. This led to m...

Account suspended?

I have recently received 2 emails and 2 messages to say that my account has been suspended (permanently). However, no action seems to have been taken and I can use eBay fine. I’m not sure if this is a legitimate concern or an error in the system as I...

Seller having issues

I purchased an item and seller used pre paid service through eBay and said the collection address is wrong, he said he’s tried to contact eBay without luck and the courier service say it’s an eBay problem, would be greatful for any help.thanks

Increase compensation

I want to sell an item for £130 but the maximum compensation offered by any postal service is £75. So if it gets lost etc I will be losing £55? Any ideas or is it not worth sending anything over the value of £75?

EBay has told me that evri is returning my package

I got a message from eBay last week not to post using the Evri label but I’d already sent it. Then eBay said I’d get it returned and gave me the link to a new postage label. It’s been a week now and it hasn’t been returned. I’ve been in touch with th...

Unsold Listings after restrictions have been lifted, where are they?

For the first time I had a restriction on my personal ebay account. I had no idea what was happening but they started de-listing some of my listings and marking them as unsold I think. I saw them going but assumed they would be put into a folder so I...

Sold a wreck? Would anyone be happy to spend £2250 on a van and when it arrives is awful??

Paid £2250 for a scrap van and seller still says van is fine? Smokes constantly on start up? Damage and rust everywhere? Zero service history but told had full service? Not 1mm of oil in engine? Side door doest open? Handle useless? Im disabled so ca...

Wanted items

How can you advertise for wanted items on eBay ?Thanks.

Trying to buy from America to UK...need help

Hi I'm trying to buy a bubble machine for my ASD son from America and on the countries list they will deliver to nearly everywhere but not the UK even tho they have Ireland down. They have said they have picked Europe and clicked and unclicked etc bu...

'Make me an offer ' option/Nectar points

Right, let's try this again as I completely put in the wrong title previously. Please read my other conversation for what I am asking. TIA, Andy

Buy it now option / Nectar points

Hello. Is there a way of contacting ebay to raise an issue with their buy it now option ? What I don't like about this option is, I can't use my Nectar account to get nectar points when I make a purchase using buy it now. I have lost out on hundreds ...

Warranty

I orderd the phone on June with warranty. I used it 3 months and it stopped work. I contacted with seller but I did not receive answer how I can return it under warranty to fix it. What I can do know

Express delivery

With the new simple delivery system. I have no option to have express delivery when buying items, despite every listing saying you can.

DHL have not collected my shipment this evening

Hi first time I have sold on e bay and used Simple delivery. I booked DHL collection for today 8.00 - 18.00.I got an e mail giving me hour window approx 20.00 - 21.00. They have not collected and there is no way of contacting them as their customer p...

Withdrawing feedback given

I accidentally gave feedback on an item that was cancelled by the buyer, how can I retract it or change it? I know changing it (if possible) will still leave positive feedback, but I'd rather that and tell him what I think and let others know, rather...

GSP on items to the USA?

A US prospective buyer isn't given the option of using the GSP only told to contact seller.I asked ebay & was fobbed off with 'to do with tariffs' & to send it myself. I won't risk that so when are they liable to sort the GSP out??

Resolved! Money teken from my account

Ebay has taken three separate amounts of money out of my bank account, and I have not ordered anything in over a year. Where do I go for help, as there is no phone number to call on Ebay.

Appealing an unpaid cancellation record

wrong item received

i bought a marc jacobs listed as medium bag but i received a mini one instead. this is not my fault!! what should i do

redress from courier for a damage in transit item

I recently sold an item which my purchaser said he had not received. It turns out the courier had damaged the item in transit which they let me know about. Can I claim for this and how would I go azbout it. I have had to refund my purchaser

Unreceived shipment from EVRI

Hello, I did not receive my shipment from EVRI because there is no one at the address, and they have marked it as delivered. The shipment is missing, there is a photo of several shipments at the entrance door of the block but not in front of mine. I ...

Simple Delivery for gold jewellery?

Hello - I used to sell professionally (many years ago) and a lot of things have changed - when I listed my items last week, I offered them under 'Vintage jewellery' as I always have as they are considered vintage but they are 9ct gold. I have never s...

Dispute closed without evidence being viewed.

I bought an one eighth gold soverign advertised as 2025 New. When it arrived it was loose inside a very dirty heavily used plastic bag with the paperwork it should have been attached to. The plastic bag had been sealed with sellotape. Upon close exam...

Resolved! Selling with Simple Delivery - Issue with combined postage (lack thereof)

Hi all, what do you make of this?A buyer bought 2 separate items from me and paid postage twice, to the same address. I want to do them a service and pack together, and refund the postage, however, I can't due to simple delivery. So I did the 1 label...

Hi i cant seem to buy an item from the usa im in the uk and it wont let me buy

Hi , im trying to buy an item from USA I've had an offer sent but it's tell me that the seller disnt ship to the uk how can the seller change this

No appeal allowed.

Ebay can now close complaints without viewing evidence.

returned items from customs in Denmark

I only randomly have to send parcels abroad, I sell books so they're not excessively large. I sent one to Denmark (22/09/25), Royal Mail tracked & signed, with a correct CN23 customs form as it was valued under a tenner. It arrived back today (28/20/...

Making offer payment

Looking for some help, ebay AI is no use for answers. Something has happened recently if a seller has a few items listed and there is an option to make an offer on the items, however if accepted the payment for each item accepted is taken individuall...

Timing of auctions on 'my ebay'

The time of the auctions on 'my ebay' is incorrect leading to my missing the auctions. On BST the auction was said to have finished, but actually had 1 hour to go. Ebay said the auction was ended & I had won but the auction continued for 1 hour - i d...

What has happened to eBay.

Was away from eBay few months due to illness and come back and it's awful. Hardly and one buying anything.

Postage on a sold item

I have sold an item which included postage of £2.40 buyer has paid and I am trying to send but the postage is actually more how do I send the item and recoup the extra postage

No code to get money

Neither me the seller or the buyer have been sent a code so I can get paid. Money is with eBay

Returns and

I did not receive a refund on an item I had returned and EBay made it almost impossible for me to get a satisfactory answer. I’m now waiting the arrival of another item and the seller has not responded to any of my attempts to contact them. I’m total...

Selling a vehicle but only payment method offered is cash on collection

Am trying to sell a car on ebay but only payment method option offered is cash on collection, does anyone know how to change this so buyer can pay through ebay, thanks

I sent sold itet with different label.

Hello all! I sent sold itet with different label not with provided by eBay. But I can't change that information on item's which was sold. I have done that because the parcell was overweight. And I paid for that, for the new label, but for previous pa...

How to actually speak to a person

Is it possible to actually speak to a person at eBay regarding an issue with a seller

Hi guy's how do I get past the robots and speak to a human

Does anyone know how to speak to a human on ebay

Postage

I sold an item for £5 yesterday but in my Payments, I only have £2.04. I don't use Simple Delivery but go online to EVRI to have my item collected and yes, it did cost me £6.58. Anyhow, eBay have deducted money from my account for postage so in fact,...

Recall

I have been notified of a recall but the seller is no longer available what do I do

Desonest seller

The seller said the item was used. This isn't possible because the sensor is too thick to fit into the intended location.The seller committed fraud when returning the product. The photo the seller posted shows the item I purchased next to the returne...

Best offers received disappearing from seller view

Have any other sellers had this problem? A couple of times recently I have had glitches on best offers received. In one case I rejected an offer that I had received by email and from an ebay message. Then the identical offer appeared on my messages t...

Reproduction Classic car Badge removed under counterfeit items policy

Hi, I sell classic car parts, have done for several years on eBay. last week one of my items was flagged under the counterfeit items policy. It is a Volvo amazon front wing badge. A late 60's - 70's car. The '121' badge is no longer produced by Volvo...

Led Strip

The seller sent a different color, and the LEDs are burned out in some places. The seller wrote in a message that he would refund my money and that I don't have to return the LED strip. I threw it away. Now the seller wants me to send him the LED str...

Simple delivery dimensions too small for older listing

I listed an item a year or so ago, and having just sold it, found it had been switched, as all listings have, to simple delivery. It Had been allocated Royal Mail which is too small. My item is light, but approx 85cm long. The other dimensions are sm...

Fees collection team contact

Hey members, would anyone know how to contact the eBay fees collection team please? I tried to reply to an email they sent me but it bounces back as a “no-reply” email address and it is not possible to respond via messages as they also have sent a me...

Multiple listing Postage Issue

I put a listing up to sell an item which weighs less than 100g when packed. The postage cost was £1.55. The listing was for 5 items. A buyer selected 4 items. eBay only charged the postage for 1. I have not postage discounts set up. I've had a previo...

Technics SH-8046 Vintage Stereo Graphic Equalizer Spectrum Analyser HiFi £134.90Unit price £134.90

21 Oct 2025 at 3:40 PM Total£141.76 (1 item) Hiya could someone please help me, the info i have just received tells me it does not exits i have cancelled the above item, been told i have to wait 3 days, but if the seller does not exit how do i go abo...

I have sold an item the label shows it as being collected from my old address tomorrow

I have sold an item and the label shows the package will be collected from my old address. I changed my address on Ebay when I moved a long time ago. DHL cannot collect from an address I have not lived at for 7 years! Tried to change my address again...

Item delivered by evri is missing seller not interested

Hi I have had an item purchased on eBay delivered by Evri to a gateway to multiple properties and not a safe place or my property. Evri have posted a delivery photo of the package in this gateway with time. When I arrived home the package was not in ...

trying to get my account activated

hi im based in guernsey and im tring to get my account approvedmy stock / items are all based in the uk can anyone help me with this appoval please

Return/refund for an item after return option has been marked closed

I bought light bulbs for my car which were delivered. While trying to return another item, I mistakenly clicked return on this bulbs, which I later cancelled and closed. I fixed the bulbs to use during night and discovered the bulbs are way-too-low t...

Dispatch Notification

Why does Ebay assume that items are dispatched the instant I print a label? Being old and decrepit, but still having a life that does not revolve entirely around Ebay diktat, my sales are posted next day at the earliest and often two or three days la...

Fast delivery I am looking for

Please I wanted to order stuff but the waiting time I don’t know if the seller can help me put it in Fast delivery because I want to travel with the thing a friend asking me to help him order it.

Combined shipping but postage charged double!

I won bids on a couple of items that the seller had specifically said they will post together and have combined into one order under a single invoice, but they are now trying to charge full double the postage. They might just as well send them separa...

Potential scammer?

Hello everyone. I would like some advice on the following issue I am dealing with. I sold some earrings and the tracking confirms they were delivered earlier today. However, I received a message from the buyer claiming they have been "stolen" and rep...

Bulk edit descriptions

HiDoes anyone know if I can download existing descriptions to edit html and re upload.I know how to upload but can't find a way to download the existing html descriptions.Thanks

Manually Enter Tracking Number

eBay has provided me with 3 different instructions as to how to manually add a tracking number. None of which work. I did not use eBay postage or label. I simply want to mark as despatched and add the tracking number.Getting very frustrated.

Help

I recently bought a doll from ebay but shortly after the seller deleted there account the tracking still says the item has not been posted and I still dont have a delivery date so I requested to cancel the order thinking I got scammed 5 days later af...

Return Postage assistance (for the seller, aka me)

I sold an item, a record with an image of damage, description and additional details not to expect an immaculate copy even though the item was sealed. The buyer wanted to cancel the order after 3 weeks of receipt I agreed and a refund has been issued...

Buyer having no consequences

I had a buyer win an auction for a car I was selling. I not only paid £25 for the listing but then another £15 when the item was sold however, the buyer then never turned up. I'm now out of pocket £40. I've tried to report him so that this doesn't ha...

I sent a partial refund in error, how do I cancel this.

Hi, I've recently recieved my first "cancellation request" from a buyer, which I rejected. After a plethora of messages from the buyer, I decided to cancel the purchase. Since I already rejected the cancellation request I could not figure out how to ...

Buyer asked to cancel but I was not able to respond in time

I sold a bag but buyer then asked to cancel the order. I did not see the request in 3 days and once I did was not able to accept the cancelation and now it does not let me cancel.How can I cancel past the 3 days?

EBay prevents me from selling due to a technical error

When I try to list my item an error message repeatedly appears which states that there is a technical issue as detailed below. I also can’t get any help from eBay We've encountered an issue on our endThanks for your patience.Try Again

global shipping program

How do I put an item for sale on GSP

My parcel missing

The problem is I sended parcel to the customer and he said address need code, but I trust I sended to him , and he open the case , he didn’t receive the parcel . Now he had he money refund and I don’t have my parcel back? I did checked the evri track...

Hello

Hello, On October 24th, I ordered 3 cameras from you, but none of them have been delivered. When I contacted you, you only replied for 3 days and then rejected everything, but none of my money has been refunded. Please refund my money as soon as poss...

Evri parcel hasn't arrived despite them saying it has

Hi all, I ordered a parcel from a seller. It was sent and then, for some reason that is not clear, it was being sent back to the sender. Ebay acknowledged this was a mistake and said it would not be returned to the seller and then sent to me again. H...

DHL not collected but item marked as dispatched

DHL were meant to collect last Wednesday but didn't turn up, they then came on Thursday while I was at work and were meant to come again on Friday but didn't show. I've given up with DHL and booked DPD instead but it's showing that the item has been ...

Resolved! parcel reported by Evri to be damaged beyond repair and not delivered

I'm a bit stuck. I sold an item and posted it. Evri have let the buyer know that it is damaged beyonf repair, and have asked them to contact me. When I contact Evri I can't get beyond their bots tellin me to contact the seller. I am the seller! Help!

Ebays postage label robbery

Has anyone managed to get a refund in 14 days when ebay overcharge for labels Simple delivery is proving to be anything but simple .

Non payers

6 times now I've not been paid after my auction has ended. Why won't eBay punish these time wasters ???

Guarantee products

When you buy from a shop and the product fails within a year you get a replacement or refund. How are guarantees upheld if not its makes ebay a mine field and we had better purchase thru Amazon. the company is UKnewpower

Resolved! customer service

is it just me but when i go to customer service and chat with the bot the screen is greyed out and wont do anything? how am i supposed to contact ebay?

Resolved! Payout

Hello Sold an item in late September 2025Items was paid for and collected by buyerI am having great difficulty in getting the funds from My e-bay balance into my approved bank account Seems not very straight forward to activate 'Payout'Getting Very f...

Listing issue

I'm trying to sell my motorbike, but all I get is This is embarrassing the listing tool isn't working

Resolved! Seller shipped item with 50+ parts missing of 260.9

Can anyone advise me how to make a complaint against a seller which is now time expired under ebay T & C?

tracking number is not recognised on DIT claim

hi, I had a parcel delivered damaged and have re funded the buyer. when I tried do make a claim, the tracking number is not recognised in the carrier id box, is there a different ID number to the tracking number. I tried contacting Ebay on the chat b...

Is it ok to sell a empty mobile phone box, and should I block out the IMEI numbers?

Basically, my old phone broke. So I sent it off to my insurer to repair, but I didn't send it in the original box because of fear I wouldn't get the original box back if they did send it back. Anyway, they couldn't repair said phone, so they replaced...

How to raise a complaint to the eBay CEO about bias against people from Northern Ireland?

I'm sick of it now. It's been terrible since Brexit but it got even worse when eBay introduced their new postage functionality, including simple delivery. eBay is no straight up bias against Northern Ireland, seemingly purposefully making it much mor...

Courier Choice

Who would you recommend using to transport a 2nd hand petrol chainsaw that needs an age verification signature?

Payout button

Hi is anyone else having problems trying to request payout the blue withdraw button is missing meaning I've only been able to spent on ebay or wait untill they pay you out. I've never had this problem before untill maybe last month. Thank you

STOLEN ITEM IN THE POST

Has anyone ever received an empty package where the item has been stolen in transit? This has never happened to me before, so I don't know how to recover my money from the seller, or claim it from Ebay? Package ripped open and all I got was the empty...

Advertising

Hi I have an account but it's not showing me the Advertising option. I need the option. Can you please open this option

I don't understand "Simple" Delivery

I am having issue understand Simple Delivery when it comes to combined postage. I can find no information about what happens when a buyer purchases multiple items and the combined package then exceeds the requirements for the type of postage I select...

Overdue dispatch

EBay have marked an item as late dispatch, overdue send now etc. I posted the item with another colour the same to the buyer. I paid for postage with RM collection myself, will not use simple delivery, they never collect from me!! Now the ‘post now o...

Item coming from China, but it said Staffordshire.

I ordered an item that said would take 2 to 3 days to come. Ordered it on the 21st and it said it would be here by the 24th. It also said that the item location was cannock Staffordshire. But it is in fact coming from China and is now estimated to be...

why do some of my for sale items show as used or preowned when they are new

why are some of my listings shown as preowned or used when they are brand new i cannot find any reason for this when i am listing items i really would like some help please

Resolved! Accidental image upload

A buyer has accidently uploaded an image of their daughter onto my feedback photo's. I can't request to remove it as it isn't negative or neutral feedback.How do I get in touch with eBay to remove this little girls picture? Everything seems to be aut...

report a seller after 90 day window

I received an email from eBay saying that the battery I bought maybe unsafe and to contact the seller. Seller refuses to answer my emails, what a surprise! How can I contact ebay for help? I'm just going around in circles because the item is not list...

Dealing with a person abusing ebays returns policy.

Hi I bought a new PC motherboard that ended up having bent pins so did not work. So I sold the item as spares/repair with the information that i got from CCL computers that they wont exchange it because of bent pins: I've tried to take pictures of th...

Wrong postage paid for by buyer

I sold an item on eBay yesterday. The buyer paid for special delivery and I downloaded the label. Unfortunately they did not pay enough to cover the weight of the parcel and I couldn't use the label they paid for and hod to pay for postage out of my ...

Faulty lock

Hello. I recently purchased a door lock that within a week of fitting jammed.This incurred a £150 locksmith bill just to remove the faulty lock to gain access to the property. Can I claim for the £150 locksmith bill in addition to a refund?

Seller not responding my message

Hallo I get my e-bike 2 may and something happened I can’t to turn on and not working I’ve trying to contact with seller but he not responding my message

Adding a reserve price

Hi, I have not used Ebay to sell an item before but have stated a 'buy it now' price and enabled an auction to take place. I thought that the 'buy it now' price was the same as a reserve figure. Does anyone know if I can edit the existing listing to ...

Item listed as wrong size

I’ve just bought a dress which was advertised as a Size 12. When it arrived the label says Size 8. On contacting you the buyer she says she put in her description it’s a size 8 but she’s a size 12 and it fits her. I’m a 10 and it won’t go anywhere ne...

Appalling service

Appalling service. Bought and item and it was faulty. Contacted the seller and was ignored, contacted again and they did the percentage refund nonsense and then ignored me until the returns window ran out. Also removed the option to give feedback on ...

Refund for DHL postage bought through Ebay

I recently sold a soundbar which is quite a large parcel and purchased postage with DHL through Ebay. It should have been picked up last Tuesday but no one turned up, then same happened for the next 2 days. I spoke to DHL and said i felt I should be ...

Distance nearest not working on classic car listings again

why is the distance nearest on classic car listing not working

Cancel order

I'm not sure why I didn't place the order. At nine o'clock this morning, I promptly informed the seller, but he still refused to issue a refund. It was only ten minutes.

hi anyone having trouble getting pre paid labels royal mail thanks

hi anyone having trouble printing royal mail pre paid labels thank you

Restrictions

Ebay have given me notice to resolve 2 issues by the date of the 5 Nov but both are resolved or require no action from me?They requested tracking numbers and action on a return.. Tracking numbers auto attach and the return has been actioned and is wa...

Here’s £200 to spend on Promoted Shops*

Hello! I got £200 off to Promoted Shops. Yesterday I started promoted my shop. Where I can to see my credit to promotion? This I saw on my promotion pages. But now I dont see any information about my credit.Promotion active: "£200 off on ad fees when...

UPS Major Issues. Do NOT ship to the US

If you sell to the US, I would strongly recommend that you desist from doing so. I have had wonderful experiences selling to the Americans over the years, but these latest tariffs have created a nightmare. I sold and shipped a WATCH, via UPS, (the ON...

My ebay

Recently ebay have restricted buyers from viewing my listings siting policy violations using very generic photos. I have been selling since 2006 with no interventions until now. Has something changed and I have just missed item? Any advice would be g...

How to show item as sold. My item was sold outside of Ebay, where it was also listed.

My item was sold outside of Ebay, where it was also listed. How to show this? I've finally managed to amend item as no longer for sale, but it just looks like I've decided not to, etc - not a good look for buyers.

Delivery Issues – Missing Parcels Despite “Delivered” Status

Lately, I’ve noticed a growing issue with eBay deliveries. When we place an order, we provide full delivery information — including the complete address and phone number — yet many of us don’t actually receive our parcels.In many cases, the tracking ...

eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I reached out to ask if anyone else had encountered similar problems.I received the following reply from a member. “I don't think ebay's sys...

Selling

When I listed the item I entered a buy it now price of £38.00 and an auction start price of £0.99 however the buy it now price has disappeared from the listing but still showing when I look to edit. Can anyone explain to me why this has happened and ...

Recall

How do I get a refund as A drill is dangerous ….email from eBay. ,,,thanks

Simple Delivery

I have been using Simple Delivery for my items and have been impressed with the ease of label production and the saving of a few pennies on things. I sell items that fit a large letter size, usually under 100 grams and of a value £5 to £40 or so. How...

Simple Delivery

Hello, I have used simple delivery for a sale. It's looking like this package may be lost. Does Ebay step in and sort this for me and if so when. Thanks

Seems like a scam

My seller has provided fed ex tracking which is looking dubious. The delivery date is 12 Nov so i can't do anything till then. Is there anything i can do before that date? The fed ex tracking according to their ai chat can't verify my address to upda...

I want to add other servies in shipping but how i will do that

I want to add other servies in shipping but how will do that

Missing listning

Good eveningI had several listings that I suspended before going on a trip. Now that I’ve returned, I can’t find them under “Selling” – there are no tabs like “Unsold”, “Ended” or “Drafts” visible in my account. Could you please help me locate these ...

How can I stop this message so I can continue to buy this item now the seller has excepted my offer.

How can I stop this message so I can continue to buy the item now that the seller has excepted my offer. Could someone please let me know. Thank you

Seller promotions

I’ve just started selling on e bay and have received a promotional £50 off a purchase over £125 but I can’t see when it expires. How do I find this out?

Estimated delivery time

Hi my late delivery rate is 2.55% I always post same day or next day, NEVER!! Later anyway I have now changed my dispatch time to 2 days (I send second class Royal Mail) I’ve just listed some items and it states estimated delivery time 1-2 days???? H...

How do I enter a new tracking code for the global tracking programme?

I had a QR code to post to a buyer in Milan, Italy which I printed off. I then panicked because I didn’t realise it was the global programme and wondered how postage of £3 would get the item to him. I also couldn’t see his address and where the parce...

offering an offer to buyers

I receive an error when sending offers to eligible buyers, can anyone advise why? We couldn’t send 1 offer due to an unexpected error. Please try again later.

Views

Why do I feel like my eBay is being hidden because surely it's not possible to only be getting a handful of views in the two months I've had my eBay business up and running

How can I keep my listings when I will be out of the country for several months

I will be out of the country for nearly 3 months so my listings will.not be active . Is there a way that I can preserve my listings so that I can restart them when I get home without having to list everything again ,which is a huge amount of work ? T...

Bidding against myself

I am bidding on an item and if you look at the bid history, all of the previous 6 bids are me - with no indication that other bidders are bidding against me

'dispatched' designation on sold items is misleading and unnecessary - please remove it

Any ebay representatives reading this?Don't usually have issues with the way ebay works, but with this, I do.As a buyer and as a seller on ebay I have always found it odd that ebay chooses to indicate 'dispatched' when the seller generates a postage ...

Resolved! A fellow ebay member has contacted me and has now become obusicve

A member reached out to me about an error in one of my listing, which i thanked them for and removed the listing, then a following message containing statements not factual. Then another message about another error in..one of my Listings technical ,w...

How does this work?

I sold a item exactly as described on eBay & the buyer claimed the item wasn't genuine when I can prove it is. So eBay accepted the return & charged me for this privilege & now I'm left with negative feedback & I can't leave her negative feedback. So...

Resolved! Simple delivery not that simple!

sold an item with simple delivery , DHL have failed to collect twice then i got email from DHL saying they have my parcel. It's still sitting in my hall waiting to be collectedHow do I contact ebay and speak to someone, automated assistant is a waste...

restricted account

my account amzeeluxe (uk ltd business ) was restricted for verificaton. i need to contact trust & safety but donot see the chat or email options . how can i submit my documents?

Resolved! Postage option not shown on package label when sending

I've sold a small packaged item with Royal Mail International Tracked offered and chosen by the buyer (in Italy). However, Ebay is only offering UPS when I come to generate the packing label - at a much higher charge - with the Royal Mail option grey...

Bidding

Bidder has won 5 bids & paid x5 for postage but I only need 1 label ( small items ), what do I do?

What is the Ebay customer support telephone number ?

How do I contact customer service I have a problem with a new item

How do I contact customer service I have a problem with a new item that is not fit for purpose and the seller is ignoring the issue

Not using postage label

I sold something with 'Seller pays postage'. I send the item with another so never downloaed or used the postal label .Yet Ebay is still charging me for the postage.How can I get that charge cancelled or refunded. I am not using thje postage label.

Evri couldn't deliver to buyer & said would return to me, now have delivered the wrong package!

Can anyone advise me on what to do? The buyer of an item I sold last week chose Evri. I posted the item at the Evri shop, later that day received message from eBay stating there was a problem with Evri's Simple Delivery label system and the item woul...

Resolved! Unable to set selling price per unit

I am selling 250 items individually as buy it now It will not allow me to set the item price to £0.83 per unit thus then the buyer pays £0.99 it keeps failing to save the page and list it, gives red warning and states that the item price must be £0.9...

eBay adding VAT to postage after sale

I started using Simple Delivery recently. I’ve sold about 10 items with it so far. Two of the buyers have complained to me that the price of the postage seems to have changed AFTER they bid on the item. The latest one is this lot:https://www.ebay.co....

Buyer problem

Hello I dont know what I am doing or how I get this item returned to me as I have no address from buyer for it to be picked up. The item was perfect until picked up by an elderly gentleman in a small car full of tools and rubbish, he tried dragging i...

order never arrived

I order an item that never arrived, i started a return procedure by mistake and now i cant inform ebay that the order never arrived. The seller refuses to assist saying the order has arrived.

Selling to canary islands

HiIm selling an item, A buyer made an offer I accepted, they are in the Canary Islands when they went to pay they couldnt & I dont know why. I did put worldwide for selling Can anyone advise as I really dont understand what I should be doing

Evri technical issues followed by sarcasm, interruptions and rudeness from eBay

Like others on here I’ve had items returned due to problems with Evri’s labels. I phoned eBay to discuss the issues and was told that the case had been put on hold to make sure sellers don’t receive strikes against them. I understand that this is to ...