Member To Member Support

wrong postage label

I sold an item but it is bigger than the label says. I am not able to void the label (no option under orders, postage label) or select a new one. The buyer has paid for it but I am not sure what to do - if I pay for separate postage, there is no opti...

Resolved! Postage to GPS

I am totally confused, today 7/4/2025 postage has changed. My buyer bought 2 items , I usually send them by Royal Mail 48 tracked to the Global shipping depot. I can't seem to find out how much he's paid for the parcel to be sent to the depot all I c...

sellers

i purchased 2 items from a seller and 48hrs later they cancelled with the reason "out of stock" yet re-listed the items at 3 times the original price (£36 to £151) with 4 in stock proving the cancellation reason was a lie. i can't seem to find any su...

Simple delivery

How do I go back to my original courier I don't want simple delivery,?

Collected in person

I've just sold an item that was listed as delivery, the customer wants to collect, I've already got a prepaid label, but I want to refund him the postage back but obviously I don't want to pay it from the item price, any help appreciated thanks

Faulty refurbished item, unable to contact seller or ebay

Purchased a refurbished laptop in september 24' and after 4 months the hinge has already snapped. When trying to contact the seller i get a error message saying 'unable to load conversation', and with no ebay customer support im stuck. Which is the b...

How long to confirm n.i number after entering it

How long to confirm n.i number after entering it ? Thx

Offers ?

Hi everyone I just sold an item that was listed for £21, but the buyer said she received an offer from me to sell at £8? I did not send any offers? Has this happened to anyone else?

Ebay Postage Labels Not Used. Will I be refunded?

Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?

I purchased a £900 camera and it was never delivered and eBay won't help

Hi, I need help. I purchased a camera back in January and I was scammed. The camera was never delivered. I've tried solving the issue with eBay for the last 3 months, but they won't be any help and they even stoped replying to my emails and costumer ...

Listed Item breached selling policy

I have an item that has apparently breached the listed Item selling policy, which it wouldn’t allow me to amend (kept coming up with an error on the iPhone app), so I appealed thinking EBay would sort it, but it’s been stuck like that for over a week...

Ebay have removed the add tracking option, ho will I get paid?

Ebay have removed the add tracking option, I posted the item myself but now cant add the tracking to the order, how will I get paid?

WRONG ORDER

Ordered TWO identical items,received ONE. Seller has not been helpful at all. Involved E BAY, they just forwarded receipt of proof of delivery????? Now what do I do???

Simple posting anomaly

Hi there- I created 17 listings- all the same as put collection in person or simple delivery buyer pays- when I ahem revisited hte ad it says 'you pay' for some of them and 'buyer pay' for some of them. I would quickly lose money but when I edit it s...

DATA Request

Hello, Due to several anomilies on my account, (References to Possible multi accounts which I havnt opened))I requested a Data report which arrived today but I am unable to open the file and when checking downloads it appeared to be an empty file.?Ca...

Delete account - hopeless customer 'support'

I am trying to delete my account (I have finally given up on eBay) but I cannot because I have an item which I wanted to sell which I cannot delete. Any ideas?

Bidding History anomaly

Why is the 'Bidding History' amounts list showing my maximum bid as less than the maximum bid I entered?

'Simple Delivery' - Seller pays for postage - clarification.

There is obviously a lot of confusion surrounding this new 'simple delivery' scheme, and I'm just as much confused as many others. If it's the seller offering 'free postage' to the buyer (which I'm happy to do), then it's the seller buying the postag...

Posted with wrong carrier! Help!

Hi! Newbie here! I am getting in a bit of a mess with simple postage! I posted a parcel to someone Royal Mail as I wrote on my listing. However, when I checked later I realised he requested Evri. I messaged him with tracking details and having tracke...

"Simple delivery"

Do you ever get the sense that the ebay programmers spend a huge amount of time making a "fantastic new feature that everyone will like", and also give the option of allowing users to do it the way they did it before -- and everyone uses the system t...

buyer responsibility

Is it buyer responsibility to read description and check details before bidding?

"More" option unavailable in menus

Tried posting this with a "Buying" label a few days ago but have not had any interest. Surely others are affected by the inability to open menus which is happening, it's not just in Collectables?For the last few days "More Categories" has been missin...

Damaged

Hi I posted I item it was received the next day. So they have had it for a week. It was well packaged and marked with fragile. Today I got a message from the buyer saying it’s broken pics were sent. The buyer now wants a partial refund. Am I liable t...

Return and refund

I am an oap and cannot send a photo of the the item i purchased for a return so it will not let me send the message what do i do, regards TY

Refunds

I have refunded a buyer as the item was delivered damaged, am I able to get any redress from anyone.

rear seat belt

i want to bye this product.How can i be ensure the product gona work or not.

Simple delivery weight ranges

Good Morning All, Can anyone help me. I have just tried the new simple delivery to see how it goes before being forced to use it. The Item I have is about 3kg. The weigh ranges don't allow for this and the price jumps from up to 2kg, to up to 15 kg, ...

SIMPLE DELIVERY

Whoever devised Simple Delivery is obviously not an Ebay seller!! The whole scheme is absurd!! I'm hoping that thousands of people, if not millions!!, will email Ebay to say that until the Simple Delivery system is abandoned then they will not be lis...

Cancel my listing's

I'm going into hospital and need to cancel all my listings Will i have to pay?

Adjust dispatch date after sale

Hi I have just sold an item, but had forgotten to tell eBay I was on holiday. therefore the handling and dispatch by date are whilst I am away. how can I adjust the dispatch time now it’s sold? This has been agreed over message with the buyer already...

Top Marks ebay for letting sellers rip buyer's off

Purchased an item, tried to cancel 10 minutes later, they refused I know why now they had ordered the item from Amazon and shipped it to my address's in turn making £10.00 in the process, spoke to eBay agent not interested, Caveat Emptor of eBay

What Am I Missing Here? Simple Delivery

Looking at my listings correcting Simple Delivery "recommended" errors.After being assured that what I pick won't be overridden if it is higher...because eBay AI is silly "the book will weight more than 750g...." so I select 1kg.Happy as I edit.Now, ...

Simple delivery - free postage showing on active list

I wonder if anyone is having the same problem with this today. I have started to relist some items using the simple delivery option and I am choosing the correct postage option for the buyer to pay. However, when I go to view my active listings list ...

2nd Class large letter

Anyone know why Ebay has reduced the cost for 2nd clas large letter up to 250G from £2.10 to £2 (Royal Mail havent reduced the cost of a stamp).

I'm a bit concerned about the new Simple Delivery service. I sell mostly postcards under £2 -

As a retirement hobby I sell postcards, mostly under £2. At the moment I charge £1 for postage and packing. None of my customers will pay £2.70 for such items weighing 25 - 50 grams. (Mind you the buyer protection charge has killed a lot of these off...

Listing error unknown

Unknown error message comes up after uploading pictures and I can't proceed, it places the listing in drafts, what's happening?

Simple Delivery not viable-too expensive

As Simple Delivery is so expensive, there is an option at the moment to use the Advanced tab, to get back to the old system. When that disappears, you will have to use Royal Mail Online etc, outside of Ebay to get an economical postage .

sold item sent via royal mail but the buyer had requested evri

I have posted my sold item via Royal Mail but the buyer had requested the item to be sent by evri,

Is anyone finding Ebay is far less profitable now?

Is anyone finding Ebay is far less profitable these days?Is it simple to cancel and walk away after 21 years trade?

Shipping

Hi!I am in the Uk and I need to buy something from a US company who won’t ship to the UK. I have found a freight forwarder and have an address in the US but when I try to add this address to my eBay list of addresses it doesn’t like the fact that it’...

Tracking with parcel force 24

Hi all, looking for some advice.I purchased an item on eBay last Friday and was given a parcelforce tracking number. However when I try to track the parcel, it tells me there have been no updates since the parcel was first sent three days ago. Does p...

Item damaged when sent by global shipping help

Hi i sold an art screenprint through the global shipping, between gsp base and buyer the tube has been crushed damaging the print inside. Seller has asked for refund stating damaged item, which is fair enough but i cant find any way to notify ebay it...

BPF Discrepancy (Seller/Buyer Difference)

Hi. Has anyone had this happen with their listing prices? I did a check on my listings to see what the end customer sees. There's a clear difference in what eBay tells me is the value of the Buyer Protection Fee to what the customer sees. I normally ...

Increased Royal Mail postage rates don't show on existing items for sale

Took a small (under 100g) envelope to post office this morning, stamped up with 85 p of stamps (2nd class) - told rates had increased from today - now 87 penceHad a look at a number of items on EBay for sale - all still show 85 pence - do you think t...

Can't cancel an overpriced Ebay Label for a DVD - (750g bleep?)

What *bleep* came up with this as a solution to just being able to select your own post or cancel and label; Buyer to repurchase - wtaf? I’ve already generated the prepaid label and one of the addresses is wrong. What can I do?If the buyer’s address ...

posting items without using the printed label

I have paid and posted an item myself without using the prepaid label. The item has been delivered and the buyer has left feedback. Please could you tell me how I can mark as dispatched and get the funds released ? Thanks

Access to sales statements between 2019 and 2023

I have been asked by the HMRC for details of my sales between my starting to sell in 2019 till April 2923. Can anyone tell me how to go about getting this information?Ive tried scrolling back on the payments page but it only takes me back two years.

how to add postage to an item that was going to be for collection

Hi,I had an item on for "collection only", but I've since agreed to post it to the Buyer now, and he's waiting to pay for item and postage.I can't find where I can re-invoice the item with some postage added-there doesn't seem to be anywhere to be ab...

customers baskets

How can i tell if my Ebay site allows the customer to add another item to their basket from my site?

Deleting a listing that has ended due to a violation

Hi, can anyone tell me how I can delete a listing that has been ended due to a possible violation. ? I have ended it but it is still showing up, I need to delete it now.

Resolved! How to find original listing of item in my purchase history

As title. I would have assumed clicking on the item would take me to it. Instead it shows a similar but different item, different price, different seller. I've seen various places online saying "scroll down, it's below the suggestions" but it isn't.

Listing

Hi, Can somebody help me with my listing, please! I listed a product, but the app doesn't show "buy it now", only "add to watchlist". It looks like you can't buy it in the app.Why?

Postage

Do not understand this simple postage system! I sell knitting patterns and I'm listing with £1.60 postage yet customers are paying £2.20 for tracked. Is this an issue with ebay? Do all items have to be tracked now? If so no one is going to want to pa...

letter post ? simple delivery not sorted ?

Simple delivery is still showing £2.74 for a letter under 100g . and this we have been told will not happen .so when will all this nightmare with simple delivery be sorted ,

selling an item

i sold a lawn mower and a buyer offered £140.00. this i accepted why am I only getting £133.00 when selling is supposed to be free

Bought item 2nd April. for 8th May VE commemoration.8th May. Seller flagged delivery date 5th June

I bought a VE8th May Commemoration Day Flag.To find flagged up on my eBay purchase, will NOT delivered to 5th June, a month late. Surely the seller knows this is wrong. Can I get a refund. In the circumstances the seller is selling goods that they kn...

Marking an item as despatched

I have already posted an item and do not want to print a postage label but cannot mark it a sdespatched

Postage monies not received

Why am I not receiving my postage monies as charged to UK buyers, seem to be ebay collected plus vat?

Resolved! auto-relist

hi if I set my items to auto-relist (auction) do they come out of my 300 each time it gets relisted? When it was 1000 free it doesn't seem to matter but with just 300 I have to be careful thanks for your time

Setting postage weights on existing listings

Hi all,I am selling my pin badge collection and have quite a few listed.All are sub £10 and all are sub 100gI offer free 2nd class large letter postage and if multiples are purchased I refund the £1.55 postal element of each subsequent purchase.I und...

My listing not showing in search

Does anyone have any ideas why some of my listings don’t come up in a search? I had some sterling silver spoons listed on auction which didn’t show on search, distance nearest first. They were on a 7 day auction with 3 days left. I also have a Christ...

GSPR & EU Representatives

Has anyone had any success inn appointing an EU representative? Also have there been any other updates? I cannot seem to find any and thought there would be something by now. TIA

Problem returning item

I am having a problem returning an item. The seller has agreed the return and then proceeded to refund me, therefore completing return. I am unable to print tge return label as tge link wont open. Can anyone offer any help please Thanks

Combined three orders in to one parcel but then not going to get paid for two items

A buyer bought three items from me so I combined all items in to one box and posted them. I had to buy a Royal Mail label in order to get the appropriate level of insurance however as the other two items have a buyer paid label with them and there is...

Getting disillusioned with eBay ... why item in Manchester sends Seller Offer written in Russian?

Hi All, It's been a while since I asked the Community anything, but here goes ...Things are just getting too complex .... been with eBay for years and have felt (fairly) safe doing so, until now. Why? Because I am not sure who I'm dealing with anymor...

cannot open return label sent by seller.

I cannot open the return label sent by seller as all my devices with different browsers reports Trouble finding that site."We can’t connect to the server at mesgmy.ebay.com. I reported to seller they have asked for my email address direct.Is this saf...

Problem with returning a shipment

I have the following problem with returning a shipment to the buyer: The courier company is required to provide a contact phone number and email address for the recipient, but I only have an address. Without this additional information, the shipment ...

I can’t submit a bid the seller has agreed over messages but I’m getting technical error 3013

Please help, I can’t submit an offer for an item that the seller has ageeed on a price in messages as it says technical issue 3013 when trying to make an offer

policy violation

hii had a policy violation against one of my items. I removed the word which seemed to be the issue but my item is still hidden and when i go into my account to look through the information i cannot hit any tabs as it seems to be locked. I cannot see...

I bought an item in October last year and it stopped working after about 3 months

I bought an item in October last year and it stopped working around end of Feb this year. I contacted the seller on the 13th of March and explained this and had no response, and again on the 17 and 18th of March with no response. Ebay seem not to cov...

Resolved! Legal action

Anyone have a UK address I can send a CCJ to for Ebay, money paid, goods not received, Ebay completely unhelpful, I keep get generic responses despite being promised the issue would be passed up the chain to a more senior agent.

Postage confusing…

I recently made 2 sales and posted via Royal Mail, not realising that eBay had set EVRI as the dispatchers on my account.although they have both been delivered and positive feedback left for me, eBay don’t recognise as delivered and are withholding f...

Resolved! Free Listings Allowance

Does anybody agree with me that eBay should incrementally increase the amount of free listings whenever they reach a certain feedback target. Although I'm a private seller, I can get through my allocated 300 free listings very easily, as I have 300 i...

Tiffany earrings authenticity

Hello, just bought a pair of Tiffany earrings for £710. I cannot see that they will be going to the authentication centre. I’m a little worried I must say. Please can somebody let me know whether they will automatically be sent or whether they are co...

Coins have been delivered i have done feedback but will not let me delete now on my samsung phone

Coins have been delivered I have left feedback but will not delete from purchases says system error this is on my phone

Arranging collection of an item I have sold

Hi I am unable to send my full address to a buyer of a large item I have sold that needs to be collected later today. How do I resolve this?

EBAY TRYING TO TAKE MONEY FROM MY ACCOUNT

Hi everyone iv been receiving alerts from my bank saying , eBay commerce limited have been TRYING TO TAKE LARGE AMOUNTS OF MONEY FROM MY ACCOUNT???? And eBay wonders why I won’t update my bank account details WHEN EBAY IS ACTUALLY TRYING TO SCAM ME W...

How can one verify their age without a credit card.?

How can one verify their age without a credit card. I have always used a debit card to buy tools such as chisels but now there seems to be a verification process that I cannot complete. Suggestions?

Payment

Good evening , I have sold Hermes birkin bag now , and I can’t understand the payment method ( I am new seller with eBay ) i want after I ship the item the funds to be transferred to my bank account not to be with the EBay balance . kindly help thank...

INCORRECT COUNTRY PAGE

Somehow I am stuck with a United Kingdom Search page. I am in USA and cannot figure out how it was switched. How do I get back to USA EBAY

Selling prices

What on earth is going on .. ?? Im listing stuff at a start or buy it now price but e-bay are adding extra costs to the listing when live .. WHY .. whats it all about ... what right do they have to ask for more than I am listing an item at ?? .. got ...

fraud

ebay are abusing , the sellers , on the auction side they allow , any one to bid , at the last minute to win the bid ,. Then allow the last bidder to cancel the bid . which happens all the time , The sellers only has 3 options , i cant be the only he...

Selling the same item

I bought some car cleaning products from a seller and got a good deal unfortunately he put everything in a box without packaging numerous bottles spilled there contents seller failed to accept responsibility for his actions I left negative feedback a...

postage labels

Please help me I am 65yrs old and write labels out take to my local post office and pay the costs to Royal Mail. Now when 2 people bought something tonite their address is not shown for me to do this and I do not have a printer or I fone. I am at my ...

Item not received and seller not replying

Hi, I bought a book last year in November 2024. The delivery kept getting changed, which was very annoying but I kept waiting. I paid £7 something for this book so it kept slipping my mind but then I genuinely wanted to read this book. I STILL haven’...

Hi is anyone else finding it impossible to list any sort of motor vehicle

Resolved! e bay payments to my bank

how do i change how often e bay pay my money into my account

Bad sellers

How do you report a seller? EBay has changed so much its not good. Brought a product today now seller says not sending.....and I can't find how to get ebay to step in

Collection only courier is now picking up

An item i sold for collection only, is now being collected by courier as per the buyers request. Am i correct in thinking that the buyer needs to provide me with the collection code before i hand the item over to the courier? Any help would be much a...

How long before a refund is given

I bought a yellow sapphire ring from India, not real, spoke to the seller to have sent it back, have a proof of sending,no sign of delivery.How long do I need to wait for the refund please.

fraud ebay makes it very hard to collect what they owe the seller , in one month ebay has taken alot

Ebay in 1 month has taken lots of smalll amounts of cash, from all of us, .i recon its at least 5 billion a month postage and 3 day listin fees which should not be add to anyones ac.

I AM OVER 18 .

How come is it that to have an Ebay account and PayPal or what ever you use you have already proven your age surely. Yet come to by a small 5" chain saw I have to prove my age by putting bank details up again. Bear in mind in the last few years I hav...

Simple postage is not simple its a rip off

Simple postage automatically and wrongly decided that my parcel was cabin and gave me a choice of weights of up to 750g (rather light for big parcel) or up to 1kg or up to 15kg. So being 2.5kg I have to pay for 15kg. Clearly this is a technical probl...

Making an offer

I’ve just put an offer on an item, my offer was accepted the deal was just to pay for the item with no postage or package , I’ve just looked at my bank and I’ve been charged for postage n package what do I do now please

Sold items not showing in the orders screen

sold 3 items this evening. 1 has been paid for and shows up as awaiting dispatch. the other 2 are not showing up anywhere in orders. it looks very similar to a problem on 28/02. anyone else seeing this ?

Different price

As a seller, I posted an ad for a product with a price of 7.49. After the buyer ordered it, the report said that the buyer paid 6.83. There is no explanation as to why this happened, I did not make any promotions or coupons for this product. This hap...

Buyer not yet collected goods

I sold an item collect only. The buyer has paid and eBay are holding the money. I contacted the buyer to arrange collection and she said she would collect as soon as she could. I have asked several times for when she thinks she might be able to colle...

Ebay refunded buyer before any payment in funds

Someone bought an item from me paid but requested a cancellation within an hour or so as "bought in error" I granted the request but ebay refunded the buyer before I had received any funds whilst the funds were pending as ebay dont instantly pay you ...

Ebay / HMRC seller tax questions.. any accountants in the community?

My partner and I use Ebay to sell our personal items and other items he buys to resell for a profit. He is a self employed sole trader and as such completes an HMRC self assessment tax return which INCLUDES 20% of the profit revenue he/we make sellin...

Creating an Invoice for items sold?

Hi, I have a buyer that has bought 5 items off me. I want to send them an invoice so that I can combine shipping. However, I cannot find out how? Also the buyer cannot find where to request an invoice! I thought you just request an invoice. However, ...

How to create a private listing?

How do I create a private listing? Other pages suggest using the "business listing tool" but how do I find that? Can I use that as a individual seller?

Reserve price problems

I have a car for sale buy auction and I filled in a reserve price it now says no reserve and won’t let me change this

Resolved! Simple `delivery

Being new to 'Simple' Delivery; I've just sold some items that ebay has generated labels for but the labels are for <1kg parcels and my parcels re over that weight , most probably my fault somewhere along the line but I really don't want to cancel th...

Store pick up delivery

I normally use store click and collect for when I’m at work but now there’s no option to select it on my delivery options any idea how I can add it back on

Simple Delivery on existing listings

I have a number of listings and I don’t currently have any plans to put up any new ones.Will the existing listings swap over to simple delivery on the 15th of April or will they continue as they are until they are sold or removed?

Defective item - seller won't accept return

Hi,I've bought a book which is defective. The seller won't accept a return. What do I need to do to get a refund?

Resolved! Full refund only adds up to half the cost

I've been awarded a full refund by eBay but the amount I've been refunded is only half the cost of the item. I don't know what to do I've tried contacting an agent but that not working

How can i sell my power-saw for local collection only?

How can i list my Electric-Scroll-Saw for auction, as a collection only, without the 'Age Restriction' message preventing me from doing so?There are several sellers with the same item for sale on eBay for local collection only, but it will not let me...

new postage system

Hello, The new postage systems on eBay, Well I never wanted to use EVRI, BUT I thought well there maybe some eBayers that like them better than RM., So as I was told by EBAY, I can pick RM as my preferred postage, but the buyer can change if they wan...

Buyer wants to pay by Payapl but no option on my listing

Why is there cash on collection only option on the item I am selling?

Annoyed With The Lack of Wherewithal to Contact a human being working for eBay

eBay owes me nearly sixty quid. I have posted the books, but not availed myself of the postage I wrongly chose from eBay. I paid at the post office instead. Because of this my payment seems to be permanently pending... NOW...if eBay are inaccessible ...

I am having a break.

Reluctantly for the time being have decided to stop using eBay I will wait and see what is happening after the 15th.Have even cancelled 6 lots I had listed for sale so that I will have a clean slate end of April Always found it so easy to list and se...

I bought an item, got refunded …

I bought an item, got refunded but don’t see a return address to send back item because seller closed their shop. I am concerned because eBay says I should return the item by the 7th April (tomorrow!)

messaging

how the hell do actuaaly contact anybody on this website when the drop box won't let you imput any text

Cant list motorcycle , coming up unkown error

Can't list a motorcycle, coming up unknown error

Partial refund/ Ebay customer support

I have received 1/3 refund of total cost for an item I purchased and didn't receive. After initial contact, the seller ignored further correspondences. I completed a request form for a refund, not the easiest to understand. When I 'eventually' found ...

Charging buyer protection must be illegal surely!

Charging buyer protection must be illegal surely!Compulsorily charging a protection fee should be illegal.Consumers are already protected by distance selling legislation .this is PPI all over again!

My Existing R/M on listening's will be changed on the 7th april to s/d

THIS IS AWFUL I've given no permission?

Unable to list from App, need to change business policies?

Hi all Trying to list a few items today through the app, which i have done for the past 2-3 years. Today is stating i need to use the web browser to apply business policies, on a brand new listing, how to i set this so i can list something using the ...

seller took back account

A seller sold me a clash of clans account, and right before selling it to be, he decides to activate account protection on the account and keep the recovery codes to himself, the recovery codes makes it so you can access the account at anytime even i...

Postage

My customer is getting a message to say I don't send to his postcode but it's a standard UK postcodeHow do I overcome this

Incorrect Listing section

I have added a new listing however it has gone into parts rather than motorcycles - not sure why ?

Did not receive all of my order

Hiya please help if did not receive all of my order and the seller is saying he as sent 2 box's????

selling an item

I have just sold a lawn mower and accepted an offer of £140.00. why am i only getting £133 .28 i thought selling was free ?

Changing to be a business seller, I am a private seller should I change to business

I feel that I should, ive been on ebay since 2003, previously ive been selling antique type items and the residue of a small business that had been shut down. If i change I would like to carry on the good name etc ie time in ebay etc and would hope t...

Buyer protection

What happens if I ’buy it now’ on a large item that needs to be collected in person (e.g. a sofa) and pay for it via PayPal, but when I go to collect I don’t like it (wrong colour, condition etc). Am I entitled to a refund even if the seller states t...

text from ebay that my ebay has been browsed

why has my eBay been browsed after a buy

missing a screw

ok so this is a crazy one at 00:04 this morning i received a message from a recent buyer suggesting she was missing 2 screws allow me to explain.I had a box with 30 internal door handle packs, each pack has 2 black handle a bar which goes through the...

Resolved! Issues with the seller

I bought sunglasses from a seller in China. Glasses are made from very poor material and arrive defective. I sent a seller photo of how the glasses look like, in which you can clearly see that the left pole holding glasses on my head(I'm talking abou...

Revising an item

When I try to revise an item I am selling, the wording is filled with random letters and signs which makes it very difficult to edit. Anyone else know a fix

Delivery/Postage for large items

Hi, my item for sale is quite big and heavy, the only options that I have seen for delivering this seem to have a maximum weight of 30kg. Can anyone help, what method of delivery or what courier can be used??

Late to inform me about possible damage to item

I sold an item on the 26th Feb this year which was delivered on the 5th March, the buyer has now messaged nearly a month later to say there is a chip in the item. Wen I listed the item I posted video and multiple photos, wrapped the item in bubble wr...

Simple Delivery - con trick?

Just tried to list a dvd player. 3.5kg. "Simple Delivery" came in at 'from £10.55' yet the Royal Mail site offers 48hr fully tracked and signed for at £8.05Rip Off? Someone is making money here? It's not me and the customer/buyer is paying more than ...

seller Levels

My eBay seller account is below standard. Please tell me what I should do to bring my account from below standard to above standard.

Difficulty confirming collection

My phone is showing that my ebay is 'out of date', but I can't get rid of it to install a new ebay account. I need to have this on my phone to confirm collection - any ideas please? I've sold an item and can access the details on the pc, but that won...

Simple Delivery Nightmare WHO has answers?? HELP

For over 20 years I have been an enthusiastic loyal supporter customer and seller on ebay.I have no printer, and have no smart phone, and I am trying to find work-arounds, but none of the options or information seem to be completely clear. Will I be ...

Selling

Hi,I couldn’t sell any item on e-bay recently.anybody knows what the problem is on e-bay.i am so surprised , it was not possible not sell anything.Thank you

I want to put up my prices by £1.50 across all my 400+ listings in one go. How can i bulk action thi

I want to put up my prices by £1.50 across all my 400+ listings in one go. How can i bulk action this

creat a list collection only function doesnt exist

I have created a list and want collection only function. but it doesnt allow me to click collection only. Instead , it applies '' flat postage''.

Payouts

Help , I went to the post office and my buyer wanted it as quick as possible so I paid separately for 1st class I stupidly didn’t use tracking but the parcel arrived and I have great feedback. How do I get eBay to release the funds ?

Buyer requested to change his name on postage label

Buyer after purchase requested to change his name on postage label , I'm ok to do so , but amount of sale is large , as worried if something goes wrong I won't be covered as it will be incorrect name? Adress still same , and it repeat buyer. Thanks

I am trying to create a vehicle listing, but keep getting a unknown error message, not allowing me t

I am trying to list a vehicle, but i get a unknown error message just after i select the vehicle

Dewalt drills

Just a heads up to anyone about to buy one of the ridiculously low priced DCD805 DeWalt drills on here. Priced about £36 ish. They are fake. A fellow carpenter working on the same site as me bought one last week, very convincing looking drill but whe...

item not delivered but tracking showing as delivered

An item ordered from eBay with email tracking saying it was delivered by Amazon! Delivery confirmation email says left in porch near steps? We dont have a porch and there is no photo confirmation of delivery.sent email to seller to say item not recei...

Making an offer

I am trying to make an offer on an item, but as soon as I input the amount and click continue, I get the message 'this page does not exist' Help would be appreciated. Ebay's robot could not understand my problem.

sort listings alphabetically

How to sort listings alphabetically

National insurance

Ive been asked for NI but sold 29 items only not 30 as the stated limit has this happened to anyone else?

Postage

I sold 2 items and the buyer sent a message saying that he cant pay because i dont post to there location even tho they are in the uk? Any advice thanks

Resolved! Simple Delivery

Can anyone tell me why a seller should be responsible for additional postage costs if a buyer does not pay enough on the new simple delivery system? As the seller has no input on which service the buyer selects how is it than their fault if the buyer...

Confused!

I'm trying to pay for an item from a seller but ebay keeps asking me to add freight? What does this mean? We have agreed to collection at my expense

Money not going into Ebay balance after items are sold

Hello I don't know if anyone can help me but I don't seem to be receiving any money after selling a product. It is saying that the buyer has paid but the money isn't appearing in my eBay balance. My bank details are all correct. Is there anything els...

Refund requested

Hi,I sold a camera lens and the buyer has requested a refund as it doesn’t work on his camera. It works perfectly fine on my two cameras and I took test photos just before packaging and sending. These have the lens data and date stamp etc. surely it’...

Issue with Not Connecting Ebay Not Authorized to use the account

Good day , I'm using ebay for the past year for send refund and checking the status on ebay but It won't let me do it.It say's not authorized to use the account.Please help need this . Best Regards,Christine nueca

Postage changes from 15th April

I use InPost lockers most of the time, as they are cheaper than Royal Mail and I can drop off when Post Offices are closed. Does this mean that from 15th April, I can no longer use InPost and I have to use Royal Mail or Evri?

Resolved! Buyer wants refund for INAD

My buyer is requesting a refund stating the item is not as described.The item does match the description along with very clear photos. As the seller who has a no returns policy is there a way of refusing the return and refund?

Best Offer not showing on auction

Help please! I listed an item with the Best Offers selected. But it is not showing on the item. I now have someone who wants to make a best offer but with no option. I can’t revise the listing due to its status. Feeling stuck!

Issue with postage? Showing free for buyers, but not set in listing…

I’ve listed 6 items, all are set with the buyer paying the postage. However, when I look at them in My eBay, they are showing as free postage for buyers. I have an outstanding offer on one and don’t want to accept it if I’m paying the postage. I’m co...

Can you give free post option from 15th April?

Can I use my own postage option? As free delivery were I pay? And not use the not going down well simple one. The question is can I still sell my own personal items offering free postage as a private seller.. and still pay with coins at my local post...

Scammer Seller - help needed

Seller has sold resealed two Pokemon Paldean fates boxes (which were described as new), with open packs inside. The seller was dismissive of the issue when I explained what had happened, despite having video and photo evidence of the resealed packs. ...

Seller disabled the option to contact him and I have no way to ask for combined postage

As the title says - I'm being prompted to pay for two items that I won. I bid on them knowing that the seller would provide postage discount (as mentioned in the auction description). I have no option of contacting him and trying to use eBay chat doe...

Listings question

How do you set up a single listings which has variations eg coin year

Resolved! Blocked Buyers

Ages ago we had the ability to see if any of our blocked buyers had tried to make a purchaseDo we still have that ability? and if so, where can I find it? Thanks in Advance for any help/info

Payment

Payment should not be pending till delivery

concert tickets simple delivery

I thought you were not allowed to sell concert tickets on eBay. If that is the case why do eBay include them in the Simple Delivery package suggestions for upto 100g?

Post

Hi,It's about your new labelling system which doesn't work for me.I'm an elderly man age 70 next month and don't have a mobilephone or understand QR codes. I just work with a laptop and alandline.I had to use "get the label" feature so that I could g...

ebay scammer i ordered a garden hose all that arrived was an empty box

i have tried to get ebay to step in but no joy as the hose does not appear on my purchase listings so i cant email them , i have tried to sort it with the seller they are just giving me a load of waffle so what do i do now

Unable to purchase postage even though my card is registered and been used previously

Pre-Paid Postage Labels

Have been selling one or two items on eBay recently but have had problems with the post-order side of things. Some buyers are using Pre-Paid Postage labels, which for people like me are no use whatsoever as I don't have the nous or the technology to ...

guidance on where and how to embed third-party tracking codes.

Postage

I've had to pay extra for delivery, which should have been free. I had a note from Royal mail saying I had to pay £7 because the sender didn't pay the full postage.There seems to be a mix up as the label on the parcel has is an Evri label but was sen...

How long is too long?

I ordered and paid for a piano book on 28th March. It was dispatched the same day and an estimated delivery of 31st March as it was 48 hour tracked. It hadn't arrived by the 2nd April and contacted the seller who said if it wasn't with me by today to...

Promoted Listings

Is anyone else having an issue with the percentage on promoted listings? Absolutely sick of it now, I change my promoted listing percentage to my normal 4%. Every single time it keeps changing back to eBay suggested rate which is quite frankly always...

'Simple Delivery' covered for valuable items?

I've just bought a gold item worth nearly £600 from a seller who used 'Simple Delivery'. Simple Delivery offered Royal Mail 'Tracked 24'' as the postal service. If you look at Royal Mail's Terms & Conditions it says precious metal items are defined t...

Payout £0.36

REALTONE DECIMO, MEMORY AUTOMATIC ELECTRONIC CALCULATOR C.1970s. eBay item number: 256870296987 sold £12 + 3.10 = £15.10 Payout £0.36 Please explain.

Collection from seller

My item is listed for collection from buyer or posted to them. Ebay tell me "If the buyer selects collection in person, as soon as they pay, get in touch with them to confirm collection details. When your buyer arrives, you'll need to use the eBay ap...

Age verification

I tried to place a bid on a jigsaw, without blades, and came up against the age verification barrier, now I don't have or need a credit card so I was unable to proceed without registering one yet I could buy a screwdriver with no safe guards.How do y...

Listings

Not able to re list or list as just getting a notification, ie there is an error, unknown error any help would be appreciated. Ebay say the account is in order with no issues.??

Yodel left parcel outside my house and it was stolen.

I bought an item on Ebay and it was "delivered" by Yodel. However, despite no correspondence with Yodet, they left the parcel - unknown to me - outside the house "behind a bin". When I finally realised this it was too late. The parcel was no longer t...

Withdrawing funds

Hi Everyone Three Withdrawals to my bank account have been saying "In progress payout subtracted from available funds" in my seller hub for over 4 hours and nothing is appearing in my bank account.Is there a technical issue going around or is my mone...

Item has been cancelled

I received a message saying my purchase had been cancelled, reason given, buyer cancelled, well I am the buyer & I didn’t cancel, now having to source another seller, the product is more expensive, & original seller is not responding to my request………...

Jeans seller gets away with bad service.

I just needed a larger size, but no return label came, and the jeans I returned were never replaced.

Unable to mark item paid and collected

There used to be an option to mark an item paid and collected when collection in person. This doesn't seem to exist. How do I resolve this

Return of damaged item

I sold a shirt to a buyer who then wore the shirt and have damaged it with in wash or some other way. Now they want me to refund them and have opened a case but I don’t have to opinion to refuse. I don’t think it’s fair I have to pay for someone else...

Seeling

Hi, eBay team I have made mistakes recently which has resulted in my account being banned. I apologize for all of this . please give me a chance to sell again. Thanks...

Harsh realities of ebays changes

Ebay really have no clue ! the recent changes are geting worse ! So `free to sell on ebay` is nothing more than a joke , the `buyer protection fee` does what exactly ? other than push the price up , sellers get offers made less the fee so are invaria...

Buyer Address

Why can I no longer see the address of my buyer. I have to download the postage label which I don’t want and it also shows the item as dispatched and enters a default tracking number.

Appeal

My appeal case has been closed you told me because there were no activity for 21 days but I was contacted the seller and I have all the corespondent I need my full refund as didn’t received my item so please get back to me ASAP or call me many thanks

Unwilling Seller

After lengthy consultation with seller about shipping item to my country, him getting me the shipping price , him accepting my offer thereafter , payment made for shipping and item( through eBay) , to be told by seller 3 hours later that he has cance...

Simple Postage - is there eBay guidance for packaging in the event of damage?

So I quite like the idea of Simple Postage, it makes it cheaper for posting more valuable items and the items are covered for loss and damage. However, I can't seem to find any guidance/policy on what eBay would expect in terms of packaging for items...

Payout not gone through

Hi, has anyone else had a problem with withdrawing their ebay balance today, i tried to send funds to my bank this morning but it still says processing, this has never happened before its always gone straight into my bank.

Damaged goods

I puchased a opal doublet ring in 9ct gold, half eternity ring in October costing £237.50. one of the opals has started to disintegrate and has crumbled away at the side. As this is only 5 months ago that it was purchased I am very disappointed. I fe...

After 15/10/25 - using an online platform for comparing and booking courier services?

From 15/04/25 when Simple Delivery drops upon us from a great height would we be able to use an online platform for booking courier services. I am thinking of Parcel2Go where on occasion they issue a percentage reduction on package prices. Does anyon...

Sort the website eBay!

I have an item for sale with a price to accept offers.If someone sends me an offer at that price eBay automatically declines it.Does not make sense, there must be a glitch eBay, but you don't allow any communication for some reason.

Cannot find a classified ad item I purchased in my purchase history

Hi, I need to check the description of an item I bought that was listed as a classified ad. When I have looked in my purchase history it is not there. Do you know if there is a way of viewing it? Thanks

welcome to the MAD HOUSE

Hi Yah All, Just been looking through some of the messages posted on here. Seems there's a lot of very very unhappy eBay users out there! about all these recent changes they have made.Has eBay given any reasons yet why they have done it? for me worke...

Simpl

CUSTOMER ASKS TO UPGRADE POSTAGE TO TRACKED 24 , SORRY CANT DO THAT AS SIMPLE DELIVERY WONT LET ME

Simple Derlivery another rip off???

I was just switching one of my listings from single *bleep* of yarn to a bulk sale. It's 950g and Simple Delivery recommended 2kg. No idea why, the postal bags I use are not 50g. eBay postage £4.27If I change it to 1kgeBay postage £3.74If I buy posta...

Listing

How to sell coins with variations (date and price) in the same listing?

Been waiting for my purchase since December 2023

Hello fellow members. I hope you may have some advice for me please, I purchased a product from an Ebay seller who has a shop. I paid for the item as they announced the release and was told it would be 3 - 5 months as coming direct from manufacturer ...

Repay a refund for lost item.

The seller posted an item to me but it never arrived. The seller made a refund. Out of the blue, the item has today been delivered, 8 days late. How to I now repay the seller?