You will need to log out of this account and log into www.ebay.com try from there, see if that helps.
If it doesn't, then contact eBay Customer Services here:
Contact eBay Customer Services this way, through their help pages.
https://www.ebay.com/help/home
Lines are open between 5 a.m. and 9 p.m. Pacific Time
@chrinu-1265