Simple `delivery

[brighton_tim]

Being new to 'Simple' Delivery; I've just sold some items that ebay has generated labels for but the labels are for <1kg parcels and my parcels re over that weight , most probably my fault somewhere along the line but I really don't want to cancel the transaction but I can't cancel the label and buy again. So frustrating. Can anyone help please?

[**peaseblossom** · Accepted solution]

Unless you want to buy the correct postage out of your own pocket and then have to contact ebay to get the tracking number changed you wlll have to cancel the transaction and reilst with correct postage.   

If you decide to do that a refund will be issued in the process.   Explain problem to buyer so they can buy and pay again.

[brighton_tim]

Thank you.