Member To Member Support

Resending an offer

How do I resend an offer to someone who was too slow in replying when I sent it the first time?

Sent 48 Hour tracked...Ebay says not yet delivered

My mistake as an infrequent user. I pre packed an item, and when sold just found the address and sent it 48 Hour tracked for £5.71I missed the whole Evri??? thing, my buyer paid postage through Evri £3.71However it was delivered three days ago to the...

Postage

I had £8.80 ish in my account or thereabouts and Ive just sold an item for £10 plus £5.10 postage. Item is set to buyer pays postage. I’ve just arranged postage and selected label via eBay. Now my account credit says £3 something 路‍ Ive double checke...

What action to take? Seller didn't send my item (phone)

Hey all, I recently purchased a phone, the seller promptly marked it as dispatched, but parcel force tracking says that no one was home when they went to collect the item on the 23rd. I waited until today (29th August) to message the seller to ask if...

Cant sell softplay

Hi im trying to sell my softplay bundle but it keeps coming up with urlo code saying i can't does anyone know why

Getting a ban lifted

I have been banned from selling on Ebay due to someone else having the same name as me (My son).....How do I appeal ???

Item not received, marked delivered, seller abusive and wont comply

Hi all, I'm just needing some advice, and a bit of a rant really. Had a stressful morning due to the awful seller on a simple problem that happens with RM sometimes. Delivered to wrong house by accident.I bought 4 terracotta trays at £32. Marked deli...

No QR code from Evri. How do I collect my item?

An item I bought about a week ago was sent by Evri to a post office near me. My ebay account shows that the item was delivered to the post office by Evri three days ago, and is ready for me to collect it. However, I have not received the email I usua...

Resolved! Receiving larger payments

I am selling a larger item that will be quite a large sum- £800 +.If my buyer pays via paypal - will I receive funds immediately? How do I know it is ok to hand over item?What if they pay by credit/debit card?Just want to make sure I get my money

Dubious buyer

Hi I’ve never used this before so accept my apologies if I don’t get it right. I had an item on eBay and a woman sent me a message saying she only wanted to pay a certain price for it. Well below my price which I might add was well below what eBay re...

International Postal operators online customs forms for USA

I'm one of a large number of EBay sellers who list on different Ebay sites. That decision is partly due to that there is no specific site for my country, but also some items are simply going to have a larger interest group in different countries, and...

Displaying Duties & Tariffs at Checkout for US Sellers (UK based shop)

Hi Guys, Does anyone know if eBay actually plans to calculate and display U.S. duties and tariffs at checkout for buyers? At the moment, as UK sellers, we have no control over this. If tariffs aren’t clearly shown and collected during checkout, the s...

Item listed but its now listed under a different user and not me guessing a scam but i cant cancel

I can only watch or buy it now please help

BEEN CHARGED FOR POSTAGE AND HAVENT SENT

I have been charged on my sale (I am the seller) for postage with EVRI but I have sent myself with PARCELFORCE as the item is too big for EVRI how do I get this fee refunded.

return

Hello , I bought a medal on the 28th July , I paid £1,602. for it . when it arrived , I found that it had over £1,000 of damage . which the seller knew about beforehand , and had not disclosed . I contacted the seller , who said " hard luck ". I star...

Item tracking as still at Depot 2 weeks after sending. Where do I stand?

I've an order for a £145 camera that the buyer is saying they haven't received. The Royal Mail tracking shows it was due to be delivered mid August but not updated since. I've also not had the camera back. The buyer has logged a INR case with Ebay an...

Casio edifice

Have returned faulty wrist watch to a trader who has kept it and not refunded my money. He is not answering emails seems he has a history of this sort of thing.

No return label issued

Hi - I have been refunded for an item, but I have not received a return label. The seller can't see how to send one either. Can anyone offer any help? The automated 'help' on here is absolutely useless - it just sees the return as complete and can't ...

Resolved! Seller sent Wrong parcel

Hi I need some advice. Yesterday the seller contacted me to say that they have sent the wrong parcel to me. They have also contacted the other buyer to explain. The seller has asked me if I can send the parcel back to the right person and they would ...

How does a lower bid win an auction?

I recently bid £35 on this auction.https://www.ebay.co.uk/bfl/viewbids/187504635378?item=187504635378&rt=nc&_trksid=p4429486.m145235.l2565Yet as you can see the winning bid was £34.How does a lower bid win the auction like that?

Misleading or not

Do you think that this listing is misleading. It clearly states 4pcs. It doesn't tell you it's just one piece until the fourth photo. I don't look at all the photo's everytime it's pointless. https://www.ebay.co.uk/itm/396608707206?var=665144723693

SCAM SELLER

I have bought a rug from a seller who has sent something that is nothing like the picture. They have flippantly said I need to return it at my cost. Why are sellers getting away with doing this? I have told EBay the rug hasn’t arrived as the one in t...

Getting a Payout

I have sold on ebay, but no funds have transferred from my ebay account to me.I received a voucher for the same value that expires very soon, whereby I'm obligated to spend £50 or more to redeem. I am unsure if this is related to my sale item.The eba...

Expired QR code?

I'm a seller and someone purchased from me while I was away, the QR code has now expired and I am unable to view the buyers address so I can't buy my own postage for them. I've messaged the buyer asking for their address but no response.

Postage

Hi all , what’s happened to postage ? I’ve listed items and my postage cost , I’ve sold the item and generated a label on my Royal Mail app and postman came with the label and collected (I’m housebound) Ive tried adding tracking and getting the oops ...

Posting UK → US as a Business Seller without using the Global Shipping Programme

Hi all! Given the situation with the US tariffs, I've had to stop sending items to the US using my own carrier (Royal Mail) because of the 10%+ charges. Does anybody know if there is a way to show a higher price to US customers which incorporates thi...

Shipping from Isle of Man

Where do I drop the item I sold to ship from the Isle of Man to the UK? There is no parcel shop here.

Unable to buy or bid on listed items

Being located in UK and trying to buy any item located in the UK I got an error "Unfortunately, this item isn’t available for purchase in your location.". I assume it happened due to my ip address changes due to turned on VPN but even after turning i...

Listing problem

Quote often when I'm trying to list, I get a message saying please check your Internet connection and I can't do anything. My Internet is working fine but not for Ebay it seems. I put item specifics in they won't upload when this message comes up. An...

Selling in the US with a UK eBay Account

Is it possible to sell items in the US marketplace using a UK-based eBay selling account?

Hi

Please why I'm I receiving the message below when I had already paid. https://www.fedex.com/fedextrack/?trknbr=883786868571&trkqual=2460910000~883786868571~FX

I dropped of parcel at a DHL collection point yesterday, today a driver comes to collect it?

So I sold a bulky item (a guitar) packaged it up, printed off the label that ebay forwarded to me and found my local DHL drop off point and took it there yesterday where it was scanned in. This morning a driver came to collect it. I didnt see any inf...

I am the seller and a buyer wants to return an item but I have already refunded him!!

If I have already refunded my buyer for the item, he is saying he now cannot initiate the return and generate a label, what should I do about this because obviously I want my item back?

Simple delivery too complicated

A couple of months ago I got fed up with the new simple delivery options and stopped listing. Today I went back to give it another go, and have abandoned listing on eBay again. Why do I need a "policy", I tried to set up eBays simple delivery policy ...

Buyer was able to buy it now even though there were bids on it

My item had many bids on it and was due to finish in two days. Suddenly I had notification that someone had pressed ‘buy it now’ and the item had sold. How is this possible when there were many bids on it and that option had disappeared as soon as a ...

why do i get deducted postage label from my account

why do i get deducted postage label from my account on some sales and not others, i have now had £2.70 deducted from my account on several occasions,

Resolved! 40 inch tower Fan

I made a second purchase from this seller and bought another Excel tower fan but it turned up with no remote which made me think it was returned, then after about 30 days it started making clicking noises, I contacted the seller they said it’s the un...

DHL haven’t collected my parcel

Has anyone else had problems with DHL? I’m waiting for them to pick up a parcel from me to send to the buyer. Waited the 1st day and they’re excuse was no room on the vehicle, 2nd day excuse van broke down, 3rd day excuse run out of time, supervisor ...

Evri

Is there an option where you can tell sellers not to use Evri ?

Payment

Someone Has paid me cash for an Item I have sold and they want me to send them a notice that they have paid so they can send me a review but I cannot find the "paid" button. I am new to eBay selling

Bulky item postage I’ve 61 cm

Well I’m still not suited with this larger items to postage over 61 cm in the past I was able to use Evri collection service after a FEW months of not being able to post off items larger than 61cm and even having a chat with an eBay person whom assur...

seller cancelled return for unfit item

i recently bought some brake pads and they simply do not fit.. i need to return them but the seller cancelled the return. he probably knows there unfit for purpose.can ebay overide his decision ..

Refund Policy For Listings

Hello,I am a registered seller on eBay UK. I have set my return policy to accept returns for damaged products. However, when I create and preview a listing, it shows as “no returns accepted.”I have attached a screenshot for your reference. Could you ...

Need help with my account

I keep getting messages that my account is falling below standard every month Please can someone advice me the best way to go about it Wanted to ask if I can also open another eBay account

This seems like a scam email from customerhelp_uk@ebay.com - please help

Hi, hope someone can offer a little guidance. I went through the uk ebay site, via the link I always use to manage my account, and filled in the contact form for email help. It seemed legitimate. The response seems very dubious. Any info would be muc...

restricted account and have to wait 190 days for my money..!!!

Totally disgusted with eBay..!! after 8 years selling items on here they decided to restrict me totally..!! They asked for receipts for items I have for over 10 years..!! As if I still have them...!!!After stating this 5 times they decide that I am n...

Promoted fees

How are promoted fees cost calculated

Blocked buyer managed to buy item twice before block took effect - Ebay wont refund fees

EveningI am selling a car on ebay - its been horrific, so far 3 non paying biddersToday a man messaged and we spoke to him, he sent a low offer we refusedHe then bought car - when i wrote asking why he insulted my son saying he bought it to spoil his...

I have been scammed seller wiped item from ebay then i could not open a dispute

This is fraud I have been scammed I purchased an item found it did not work asked for a refund Then the seller some how wiped the item from eBay as if it never existed all the communications were also wiped I have proof that the item was delivered. a...

Postage

Hi i need help i have sent parcels to the wrong buyers how do i get them back and then repost them to the right person

Bought the Same Item twice under different order numbers -seller has made error

My wife saw a trouser suit for sale, which she bought. The following day, she saw another trouser suit for sale, which was a different colour and price, but the same maker. The listing for this suit had a different order number, but it was from the s...

Holding an item for buyer before sending

Hello, A potential buyer wishes to purchase an item but has asked me to hold it for a month before sending it to them as they're away. I'm perfectly happy to do do. Is there a way to do this? Many thanks in advance for any help.

request to send item uninsured

help pleaseim selling a mirror and have someone interested in buying. it is listed as collection only but they have asked for me to post, even tho its uninsurable. buyer is a brand new ebayer, account created same day as message, messages seem genuin...

Not ordered but recieved an item

Someone i ordered from before as sent me a random glue stick in the post. What's this all about, seller not responded

Shipping via ebay

Customer messaged me after paying for item asking me to ship by Royal mail. When i clicked get shipping label it only gave me option of Evri so i told the buyer that. She said change or she will take action against me with eBay. Just wondering can yo...

Feedback Reminders for Cancelled Items

Hello. I have a building list of items that I have tried to buy, but which have subsequently been cancelled, either by me pulling out or by the seller removing the item from sale. Obviously I cannot leave any meaningful feedback on any item that I ha...

Checkout incomplete - what should I do?

Hi, Today I bought a plush and it seemed that everything was fine. Until I received an email saying the checkout wasn't complete. It wasn't clear how to complete. It only had the item's information and below: "Ends on: Sep 27"What should I do? Is eve...

Seller sold something that doesnt fit

Hi All. A seller has just sold me a shirt that I was assured, was a Uk large size & only receiving today and its a medium that doesnt fit, doesnt take returns & will not refund me. What do I do now?

I need to change my postage preference to EVRI as royal mail will not accept item to big

I have sold item on ebay by item is too big for Royal Mail to take and deliver, been told I need to amend to Evri QR code for post office to accept

Why do messages I send to sellers bounce back to my inbox?

Recently when I send item queries to sellers I never get a reply. I have also noticed that the messages I send bounce back into the inbox on the ebay site, so the seller probably does not actually receive the message at all. There are no options to q...

UK to US postal servicw

Hi All I want to use the Post office to ship my parts to the USA as the service that ebay offer is 4x what the post office costs. I have a price for shipping to the USA but i need the customers email address and phone number for the package ..... and...

as sellers (private) we should get a percentage for postage costs.

Simple delivery is 'simple not fair' Why should eBay get ALL the costs when it is the seller that has to buy items, like tape, glue, packaging etc, then we have to take time to pack it properly, then we have to post it or wait in to get it collected....

Feedback

HelloAs i havent used Ebay for over 12mths to buy or sell my feedbacks shows as 0% positive from 74sales/purchases that were made & completed longer than 12 months ago. Obviously... as it would myself it surely puts people off buying from my pages. M...

Presale listing removed despite following policy

I'm wondering if anybody can provide any help before I tear my hair out having to deal with eBay customer service again! I sell a lot of presale lines as part of my business. Recently, I've had a number of listings pulled for not following policy, ap...

Way to see if seller using Evri simple or Royal Mail

Hi is there a way to check for sellers choice of postage service. I can’t see it on any listing. In the last 2 months every single buy has been lost by Evri. Instead of messaging every seller is there a way I can weed out those using Evri. My last pu...

Paid for Guitar still for sale

I bought and paid for a guitar on Monday and it is still being advertised for sale. The seller hasn’t responded to any of my questions

Items not included in listing

I have a question regarding an item that I listed which sold, for £75, where the buyer has received the item but is asking for accessories that were not shown on the listing photos or mentioned in the listing text. What is the official position with ...

how do I speak/ email a person for help with a topic not covered

does anyone know how I get answers to 2 questions I have.1. I was purchasing a chain saw & it said it required a credit card to assertaim that I was over 18 & that it would NOT take payment. I entered it & it took payment from it & I had wanted to pa...

Ripped off.

I purchased an item for £100 . Building was great until the last quarter of it. Had too replace £49 of lego parts as they were missing. Tried to contact but dissappear ed.

Item collected from post office but tracking still shows awaiting collection.

I used Simple Delivery to send an item and all went well and buyer was able to redirect to local post office. All went fine and they confirm received and given me a good review but tracking still says awaiting collection. Buyer said he asked if he ne...

I can't enter an item price "Something went wrong, try again later"

This has been happening since yesterday, on the item price entry it says in red writing underneath "something went wrong, try again later". This happens when I enter a "buyer will pay" price, it erases whatever I've entered into the item price, and c...

Item was returned to seller by parcelforce

I bought 2 very large heavy vintage door window grills from a seller in France. Parcelforce received them from Collisimo but there was an issue with the package either damaged packaging or incorrect labelling, they didn't specify, and the goods were ...

Simple Delivery Hell

Just started to list some items after a breather and using other sites. This whole postage thing that ebay have created is an absolute nightmare. It's giving me almost no options for delivery and this simple delivery thing is quoting me the only avai...

Insertion fees

I am confused as I'm sure many are with eBays fees. In the last 31 days I have been charged £121.68 for insertion fees. If I am correct this would be 338 listings? 121.68/0.36 = 338.I only have 330 listings in total.Can someone explain this as eBay a...

Refund

Can I get some advice on a refund payment I had a refund request the day the buyer received the item so obviously funds weren't released to me I never had a pay out for the item Now I have the item back eBay have approved a payment of from my bank ab...

Item shows incorrect description

the seller says it contains Wormwood, Black Walnut, Cloves on there site and was the only reason i bought it. on reading the ingredients it does not say any of them ingredient on the label .so i asked the seller if it contains Wormwood, Black Walnut,...

Seller's courier damaged my property

Hello,I bought a sofa from a business on eBay. The courier they used damaged my property and it will cost around £400 to repair. The seller states that I only have a claim against the courier, but there are two issues with this:1) I have no contract ...

Buying: Tracking number for one item links to a different item?

Hi, I bought two items from two different sellers. One item from Seller 1 and one item from Seller 2. Seller 2 supplied a tracking number (an amazon EW one), Seller 1 did not supply any tracking.So the package arrives, amazon (EW) says it was deliver...

wont print my label

what does *label must be printed from site purchased from*

Pick up item cancellation declined

I purchased a collection only vivarium after the seller told me he could deliver… heard nothing back from him so put in a cancellation request which he took 3 days to decline.. I was trying to figure out what to do next and put in a return item reque...

Combined postage

Hi, I am a private seller using simple delivery. A buyer has purchased 7 items and paid for each item separately. I therefore have seven postage labels. Can I combine postage for this buyer after they have paid? I’ve searched help and my understandin...

global shipping

Hi, need some advise on a Global Shipping issue, the item arrived damaged (?) and the buyer now wants me to give a "80% refund or I'll return it which will cost you a lot of money, your choice". My question is am I covered under the global shipping p...

Non payment option missing on cancel order

Hi. I am trying to cancel an order because the buyer has refused to pay. But when I click the cancel order drop down, the option isn't there to choose buyer not paid. I want to report them because they have flatly refused to pay.Please can you help?

Paid, but item not sent

I bought and paid for bicycle parts which were never sent, and the seller is not responding. I’ve raised a request with eBay who tell me to contact the seller. The request will time-out soon and I’ve no clue what to do next. Please Help! I bought and...

Seller doesn't like a bid too low so uses excuses

Sneaky scam which ebay should stop. Seller put his item out at 99p starting price. I bid and won at £16, includes delivery cost.. It was technically a bargain and obviously the seller didn't like the result... but then, what a surprise! the item is '...

simple delivery

Hi Ive just sold my first item on ebay and the buyer has selected 1KG parcel and my parcel weighs 1.5KGs so is over weight. Will I get charged extra for sending a parcel over weight? and if so what can i do about this

Postal charges

I do not want to use simple delivery as too expensive for my small lightweight listings. How do I alter to Royal Mail large letter 100gms

Delivery from Yodel

Is it possible to identify sellers who use the Yodel delivery service?

Order number 06-13489-26853

Hello eBay Team, I am a seller and unable to cancel an order. The buyer submitted a cancellation request but I did not accept it within 3 days so the request expired. Now the system shows: You cannot cancel this order because a cancellation exists on...

Item arrived damaged. Seller not refunding

A new item arrived damaged, it won’t open and is unusable but the seller is t offering a full refund only 30%. I’m not a regular eBay user what can I do?

Resolved! Refund for a collect in person item

I purchased a Vivarium which the seller said he could drop off for me…. But once I brought it had no communication from him… so the next day I put in a cancellation request which he declined after 3 days of waiting. I’ve tried contacting eBay support...

Postage

How i can post my item, if someone want to buy it, it is a bicycle

No prepaid label received

Hi - I sold an item through Buy It Now tonight and haven't received a prepaid label yet and the buyer has paid. Do these take time to come through?

Package sent to another address but my buyer cannot locate it

My buyer messaged me to say her package was sent to her neighbour address, but she is unable to locate that neighbour. The picture shows it was delivered and collected. I have messaged the buyer for a confirmation, but no response. I gave a full refu...

Selling Pokemon Cards

This month I have received over a dozen offers on a single card from different buyers each time. When I initially responded with a counter offer, there was never any response from the buyer and eventually I just ignored the offers believing them to b...

Simple delivery items, will not allow me to enter a selling price.

Hi, I am a private seller and since yesterday morning I am unable to enter the selling price on any listings. It will not accept a price in either the Item price box or Buyer will pay box. A different message comes up on each box saying there is a pr...

Reduced refund by seller

I returned a (horrible) leather jacket, which had not been honestly and truthfully described, for a full refund and the seller refunded the amount minus £10 saying that it was not returned in original condition. I wrote to the seller saying that as s...

Pre-Postage refund

I have paid eBay £2.70 for a pre-postage label which I did not use . The RM postage cost turned out to be £3.90 which I paid myself. I think I’m now owed a prefund on the unused prepaid label?

saved for later

hi, i have a list of 100 items in my 'saved for later'. I guess that's the max. I have tried to delete them by clicking 'remove' one by one but nothing happens, they stay in the list

Hmrc

Buying and selling as hobby not as self employed how to clear up as not wanting to be self employed Spent double buying than sold

Why are eBay withholding payments ?

I recently sold items on eBay and they suddenly requested additional information, which I've provided 6 times and I'm still on hold - anyone know why ?

Only received a part refund!

Bought some trainers that were based in another country, looks like they made it to global hub location but never made it on to the plane/ship. eBay says to contact them for the rest of the refund but there are no clear links to do this!

Resolved! Delivery option not displaying

I am trying to revise some of my listings where i can change the delivery optionsNo delivery option's are on display like price, different couriers etcAnybody else having this problem

Withdrawing funds

Good evening, Ebay say my funds are available to withdraw but every time I try to withdraw the funds I get a permanent spinning loading icon for a screen that never loads!any help appreciated!thanks

Item not delivered

I made an order on August 2 but the item not processed cos its out of stock. Having waited for the estimated delivery period 27 August, I accidentally open a return request instead of reporting item not delivered. I immediately closed the return. I w...

Novelty cigarette lighter

Hi, just tried to list a novelty heart shaped cigarette lighter which I'd listed as used because it's 8 years old, but it was bought as new and it is still in the box and was put in a drawer and never actually used. Got a URLO message saying it canno...

Postage options when sending large items

How can I get the postage options changed to allow me to send pallet sized items- were a vehicle breakers so send engines etc so large parcel20kg is no use to me! And I can’t work out how to change itthanks

sold a fake LV bag from a reputed seller.

I was sold a fake LV bag from a reputed seller. What can I do about it?

Item not received

I didn’t receive item photo show delivered but this not my place not any nearby place i didnt find anywhere

Help my dispatch address is suddenly showing my old address

Hi, I moved in 2021 and been receiving items from ebay at my new address but just noticed my dispatch address is now showing my old address and it won't change. When I try to edit it won't allow me to do so. I've purchased an expensive item that's no...

Collection of return item

Ebay sent email with collection time and return label but no one has collected item.

Ebay member contact

Can we, and if so, contact a Ebay member if we only have their username pls?

Nectar points not awarded for purchases

Hi, I've had a problem in not receiving Nectar points even after clicking through from Nectar and the partner eBay button.Nectar after contacting them say it is eBay, another contributor on this same subject said it's Nectar. 'Eligible purchases' are...

Packaging for eScooter

I've just had a buyer purchase my eScooter and I'm now trying to figure out how I package the thing. I can fold it down and will be sending it via Parcelforce at my local postoffice. But the effort inolved in getting the right kind of packaging is ch...

How do I cancel postie collection

HiI have opted to get the item I sold collected by the postie but have just noticed that I needed to get a bigger parcel label. Does anyone know how I cancel the pick up and create a label to take it to the post office myself?Thank you.

returning unsuitable item

I purchased a brand new item and decided to return it but the seller will not provide a return address as they say they have a no returns policy how do i get the sellers return address ?

Cannot add photos already taken

I see others have raised this but it’s not resolved. If I take photos in advance I cannot include them when listing on the App, it will only let me take photos there and then. It appears to be a technical glitch - any updates on when it will be fixed...

ebay will not accept my pictures needed for a return refund claim regarding a webcam

I am trying to get a refund by sending the returns form. Photographs are required. The format of my Pictures is JPG, but your system which says it accepts JPG, will not allow me to upload them, it states-We can not take this format, It must be JPG JP...

Item shows incorrect description

I purchased a hand liquid foaming bottle having broken mine that I bought years ago. It does not foam and just projects a flow of liquid. I have approached the seller who has offered a partial refund which I am still in discussion about. Having now l...

Item not delivered, showing UPS access point

I ordered an item.for the first time and it wasn't delivered. It says it's at UPS access point Manchester. I went there but the item isn't there either. How can I know the exact UPS access point where my parcel it please???

How do I report to Ebay a counterfeit Item Dosnt seem to allow this

Quite recently bought a memory stick advertised as SONY it has failed and my IT provider has informed me this is most certainly NOT a Sony product and is very poor quality. I tried to report this today on Ebay but doesn't seem to allow me to do so. I...

Are eBay Discount Codes being abused by Sellers?

Why do eBay offer discount codes, is it for the Sellers benefit or Buyers benefit? Take for instance item no. 3355***, this item was on sale at £259 a couple of days ago and is now £279, why? The reason for the price increase, I believe, is because e...

Buyer suspected of making false claim

Despite wrapping an article in layers and layers of bubble wrap, taping and wrapping more bubbles wrap, placing in a larger than necessary box and filling the gaps with more padded bubble wrap the buyer has submitted a photo of the completely smashed...

no item to collect despite tracking showing as delivered

I don't know what to do. An item is saying "delivered" but I have been twice to the collection point and nothing is there. Now ebay have closed the case as tracking shows delivered on 19th August! What do I do? It's really upsetting. The seller has n...

Unable to return restrictive item

Parcelforce delivered me a car door, second hand in a bad condition and not an original listing. I started return process but I am unable to post back the door as Parcelforce lists car doors as restrictive item - yet somehow they were able to deliver...

Money back

I decided to sell an item to an interested buyer and when he received it he found out someone had stolen the main pieces of it and requested a refund. I have issued the refund but have now lost out on my product and my money what can I do in this sit...

Global shipping QR label

Despite identifying the shipping as £5.71 ebay only charged the customer £2.75 for a large item weighing 4kgms. I made contact with C.S and they said they would provide a new QR label in 24-48 hours but this has not happened and now I am late posting...

Multiple buyers of same product

I’ve got 4 buyers for 1 item, I’ve just posted it to one of them, what happens to the other 3 that have paid for it but won’t get the item

inoperative smartphone, country issues ?

I ordered a smartphone, which was on Ebay U.K. , but shipped from China . It does not work with the sim I have -I.D. Mobile . The sim works fine in my 'phone , which is the same model as the one I ordered from China. The issue is clearly with the Chi...

A request to remove a listing from other.

Hi,I got a message from another shop asking me to take down an item with ID ......., saying they’re the owner and that I don’t have their permission to sell it. The strange thing is, I’ve seen several other listings for the same item. I asked them to...

Customer Support

A case was opened for the Brown Mirror. Even though I told the buyer the item was sold when she responded with when I can collect and can I give you cash, I am little bit surprised she still sent the money. I have now checked my eBay wallet and I can...

Theft of an Item

One year ago I purchased a buy it now item on eBay. It was a piece of Antique Furniture. I paid for the item in full via eBay, but before I did so, I explained to the seller that as I was out of the country and unable to return to UK immediately woul...

Code embedding your e-bay store with your own domain website

Hi Folks,I have used the e-bay embedder code which connects to your own site .It works well however the products photograph thumbnails don't show. The link itself works great and takes you straight to e-bay store. Anyone have a work around on this ?M...

Simple Delivery not fit for purpose

Package was heavier than estimated so no longer able to send within suggested/listed option as it was over 2 kg limit. Unable to change/update and pay extra to keep within Ebay. Had to post independently at a significant cost - over £8 - so am substa...

Postage

What do I do If my item for sale can only be delivered using the Parcel Force large parcel service

Fees

So I sold my fishing tackle on eBay free but was charged £72 tried talking to someone at eBay this morning and they couldn’t get off phone quick enough掠does anyone know what this charge is?as I didn’t sign up for anything to help the sale was all don...

subscription for basic shop

Hello everyone! I'm eager to learn more about shop subscriptions and whether they truly offer value. If anyone has insights or experiences to share, I would greatly appreciate it. Thank you in advance for your help!Hi, I just want to know more about ...

Parcel much bigger than than postage label

I have made a sale - buyer has paid postage - I have printed label - however traspires once item is packed it should fall in 10kg label and not under 2kg - I have a royal mail label - the box dimensions are quite big - not sure how I resolve - can I ...

Why are my items saying they will be delivered in 3 days when I have a dispatch time of 2 days?

Some of my buy it now listings are advertising that they will be delivered in 3 days time, so an item sold today (Wednesday) is saying "get it by Saturday". I have a dispatch time of 2 working days, so if I was to send my item on Friday, there is no ...

How to attach notes or phone number to delivery address in my profile

as title, I'm trying to add my mobile number or some sort of note to have printed on the address label but I cant seem to find anywhere to do that. I can do this with aliexpress and parcels that come from china through the have my number printed on t...

Global shipping

is there a reason why my selling items are not showing up on us site even know I’ve listed as global shipping I’m from the United Kingdom

Damaged mirror seller not responding

Technically this should be simple but I can not find anywhere to get a refund from eBay.Damaged item received,seller not responding,it’s been a week…..Item is a mirror,it is smashed into shards. Am I expected to post this back? It could give a delive...

Refund, when counterfeit products are bought?

Hi, Does anybody know if I will receive my money back when I realise that a product is counterfeit, and I report it to eBay?Thank you in advance for your help.Regards,Herwig

Ebay postal quotations

Is it not time that ebay altered the 2nd class economy RM postal times , as customer expectations to the fact that hardly any are meeting ebay quotations are effecting sellers ratings........or dont ebay give a damn anymore?

cannot contact seller after purchasing painting, no address details, collection in person.

bought and paid for painting, seller says collection only. cannot contact seller to get address for pick up

ROYAL MAIL POSTAGE DELAYS

When is Ebay to change the delivery time for second class postage, as it is now taking 5-12 working days to deliver and most of us are suffering this, when Ebay state 2-3 days.

No tracked shipments from professional sellers

HiI ordered a book that never arrived.Ebay was kind to refund me. i decided to rebuy the book i ordered and trying to find out the last 2 hours to see how i can track my shipment and found out that if the seller sends registered letters i can see it ...

Postage refund

I sold a hoover and buyer selected royal mail and paid for postage label, took it to royal mail but was to big to send so I had to pay evri myself and send it that way, how do I get my postage fee back

How to manage an appeal to get the item back

I’ve sold more than one month ago to a buyer one item , new in original packing and she was not happy as the item is not as described I had asked her to return the item and she haven’t , but now after 45 days is opening an appeal to ask for refund ho...

Buyer challenging my descriptions of items sold

I am trying to get clarified as to why the buyer stated the items they bought were not as I described - I have had no direct feedback from the buyer and all eBay will say is the matter has been sorted and case closed

FAULTY DAB RADIO

I bought adan radio in april which turned faulty within a month. They replaced it, but this 1 has gone the same way, won't turn on and have to reset it every time losing all presets

Rainbow sweets e liquid

I attended to do a return on a item and did it wrong I cancelled it and I would like to try again but it won’t give me the option to cancel help please

Listing hidden because it violates Ebay policies

Hi We've had a listing hidden by Ebay. The email from them says - "One or more of your listings have been hidden for not following our Offering to buy or sell outside of eBay policy. " I've checked the listing and cannot see any problem with it. I've...

Seller cancelled order because lower price than expected

I bid for a guitar amplifier and won after going out of my way to make sure I could bid for it at the right time. A few hours later the seller cancelled the order, judging from feedback left by other buyers I presume its because it’s because the sell...

Multiple boxes for same order

Hi,I sold a large item on eBay and it had 4 big boxes. I requested a prepaid label from eBay. Today the royal mail took only 1 box and left three boxes. I realized I needed to request additional labels for each box. But now the item is listed as sold...

Product not arrived and the seller has left ebay

Hi, I ordered a product as a guest not through my personal ebay account. I have the confirmation email from ebay when ordered. The product has not arrived so i tried to contact the seller. The seller has now left ebay so no way of getting the product...

posting from UK to Guernsey

I've had to cancel a sale because I couldn't include postage to Guernsey. I've updated all exemption lists and followed all instructions. However when I've tried to relist (buyer wants to buy as a buy it now) it's still not calculating the postage. I...

Why did I loose an item when I was a hidher binder?

My bid was higher than the winning bid?

My customers abroad keep receiving a message that "Seller does not post to your country"

I have been having issues with customers abroad. I am based in the UK and I have set up my account to sell worldwide. However, I have not been able to complete sales from customers abroad as they keep receiving messages such as:"Unfortunately this se...

Request for refund closed by eBay as package received - NO REFUND !

I received an eBay package but the poly mailing envelope was holed and one of the 3 darts was lost somewhere within EVRI. I opened a case for a refund (as 2 darts are totally useless) but eBay has today closed the request and refused to refund on the...

Resolved! buyer knew my address before buying item (private seller)

I am a private seller and afaik buyers don't get to know my address until they have actually bought the item? I was recently contacted by a prospective buyer via the eBay messaging facility, asking to purchase an item and pay on collection. In the ve...

Silver coin cleaning

should I clean my silver coins before listing or leave the patina on?

mark as despatched

My drop down option to mark as despatched has disapearedhow do i mark as despatched now ??

Item withdrawn after sale.

I have received an email from ebay informing me that the item I purchased is either not available / out of stock or is damaged. I bid on the item in the auction and won it at £34.49 as per the terms on the site. The delivery has been delayed and dela...

Label printed as Evri but want to send Royal Mail - can I get a refund?

Hi. I have just generated the label for my parcel like I usually do but it has printed an Evri label instead of a Royal Mail label. I dont really trust Evri as much as Royal Mail. Can I get a refund on my Evri label and get a Royal Mail label instead...

Excepting Remorse Returns

If i sell an item as a private seller do i have to accept remorse returns? Or can i decide on a sale by sale basis? if i do accept am i responsible for the return postage?

Parcel get stuck

HiDuring transit my parcel showing damaged and now its stuck during delivery from 2 days.how to resolve this issue with evri?

Bought an item, pending collection but seller hasn’t replied

I bought a pair of speakers yesterday as they were local and collection would be easier (and postage wasn’t an option on this listing). I sent him a message to arrange collection, and an hour later sent another saying I’d be available sooner if it wo...

Returns under warrenty

I bought a intercooler and the seller wants the item number, which is currently pending being taken out of the vehicle, I do have proof of purchase, but they won't let me have a refund without this part number. Is this allowed?

Double postage cost, only one label for both items.

Hello, I have sold two items to the same buyer. eBay have charged double postage which was £5.54, but only allowed me to print one label. It would only cost £2.75 to post both items in the same box, so the buyer has paid £5.54 for postage when £2.75 ...

Refund denied is clearly an error

My refund request is denied because I have to wait to confim an item isn't received. This is in spite of the fact that the seller has messaged me through eBay to say they no longer have the item and want to cancel too. eBay keeps passing the responsi...

Combining postage when it’s mixed

A buyer has bought 4 different items and postage is Simple Deliver on 2 items and the other 2 will be posted via the traditional ‘pay at the Post Office’ method. The site is preventing me from combining postage which isn’t fair on the buyer. The buye...

Postage

Hi AllI sent an expensive item with Evri, I paid for signed postage but the courier threw it over my buyers back fence. The item was a drone that cost my buyer £800. I couldn't get it covered as Evri do not cover this item. I contacted Evri and they ...

was refunded for item then they took money back out next day now ststem thinks i have been refuded

the seller will not accept they have taken money back ebay thinks i have been refunded and i have no item or refund and no human being to show screen shot of my account and what has gone on

Refund

Hello, my name is AnnaI bought trainers but RoyalMail delivery did not find my address and sent the parcel back to the seller,I need a refundI will attach a photo belowThank you for your understanding.

extra postage charges by eBay

eBay has a fault in its sytem in that it is asking for additional postage costs to print a label although postage paid for by the buyer. This appears to relate to using the sell simmilar link. To resolve had to cancell purchase and re submit without ...

Dishonest buyer requests return

Hi, hoping for some advice.. I sold a men’s suit, all dimensions very clear via photos with tape measure indicating chest, back, arms, shoulders etc. The buyer realised it would be too small after purchasing but before receiving the item. Now they wa...

Batch update weight and parcel size details

For some reason unknown to me the weight and parcel size fields have been updated with duff information. This applies to hundreds of my listings.Have looked to see if these fields can be batch updated but not found anything so far. Does anyone know i...

seller demanding feedback.

Hi, I am hoping someone can help as Ebay live chat is pretty useless.I bought an item, no issues and I left positive feedback.The seller emailed me 3 times soon after to ask me to leave feedback. The email was polite but very annoying. I explained I ...

Resolved! Return shoes which are too big.

I have bought a pair of Dr Martens sandals which are way too big ! They are my size but massive on the feet.There is nothing wrong with them but i will never be able to wear them.The seller has a no returns policy so do i have statuary rights as when...

Issue with creating a listing (re item location)

When I try to list item it takes me out of the ebay app into a web browser then I get a message - looks like something is missing or invalid. Item location. Can anyone help with this?

TINY T SHIRT SOLD AS "XXXL"

Had my T shirt delivered today. It was advertised by the seller as "XXXL". I am not a big man, only 5'8" and 40 chest. When I tried it on it was a struggle to get into and if I washed it only a Hobbit could wear it. So that is a deliberate lie, selli...

Restrictions

My account is restricted and has been for years. I have an outstanding balance due to me and I cannot get it due to the restriction and I’m also unable to list any items for sale. How do I resolve this?

Why do you accept fur for sale? You won't sell tobacco products. Killing animals for vanity is toxic

Why do you accept real fur for sale? You refuse to sell tobacco products. Why is the torturing of animals deemed less toxic than that. I think your morality is somewhat skewed.

Unable to place late bids on auction items

Hi, I generally like to bid on auction items at the last possible moment (manually, not sniping). Recently, when I press to place a bid, the box appears briefly then disappears before I can put anything in. It says the auction has ended, but it hasn'...

Postage on offers

A seller offered an item with postage added and an option to collect. The seller made me an offer as I had viewed his item and I contacted them to say, if I agree to the offer eBay would automatically add the post. We agreed a solution but it seems t...

Changing delivering options

How do I change delivery options after I receive bids, I do not post abroad and my listing states that I do

Shipping on bulky and heavy item in uk

I'm trying to list a Kayak for sale which weighs 24kg and is approx 1000 x 600 x 400 but can not get any option for DHL which is needed under the simple delivery option. I have tried changing my settings and also reading the issues other users have h...

Unable to post classified add

I made a classified add ready to list, press list add and it comes up with a red banner at the top of the screen saying that it cant be listed because of an issue with the item location. I've double checked and all the addresses on my account are the...

Postage of oversized items

I am trying to list a pair of skis and would like to offer postage. Whenever I get to the postage options on the listing I am directed to simple delivery which doesn’t include dimensions big enough and chooses a postage cost way below what it would c...

Add post code

I am trying to list item on the market but unable to add the psot code!

Resolved! Feedback Score

I’ve been an eBay member for over 20 years. I’ve bought and sold many items and always had a very good feedback score. I’ve been absent for a few years and am now selling some items. My feedback says 195 but says no positive. So although it doesn’t s...

list items alphabetical

how to put my listings alphabetically

Removing an item from my selling list that has been hidden by eBay for an advertising violation

I have had an item within my selling list hidden by eBay for an advertising violation (Iphone 12 accidently listed in the category of an IPhone 14). I accept this was wrong and a mistake. I changed the catagory to the correct one as eBay asked and ha...

How to release payment from my balance.

I have forgotten how to get my payment released to my bank account.

Return an item that wasn't sent on time - sender refusing refund but sent after requested not to

Please can you advise how I can arrange a refund for an item that wasn't sent on time. I bought something for my husband's birthday on 2 August which said it would be delivered on 7 August. The provided a tracking number on 5 August so I expected it ...

Resolved! Postage to USA

Hi, had a sale over the weekend and item is heading to USA - cannot send via Royal Mail or Parcelforce, only DPD or Evri but requirements state buyer's email must be provided but ebay won't let this information be shared between buyer and seller. Any...

Resolved! Reporting prohibited items

When trying to report prohibited items the instructions say "Click on the question mark on the listing".There is no such symbol anywhere on the page.What happened to the simple "Report this item" icon thingy they used to have?Another ebay glitch...