Global shipping QR label

[joybry210963]

Despite identifying the shipping as £5.71 ebay only charged the customer £2.75 for a large item  weighing 4kgms. I made contact with C.S and they said they would provide a new QR label in 24-48 hours but this has not happened and now I am late posting. Unable to get any sense out of automated Chat. Any help what to do as I cannot get through to C.S

[**peaseblossom**]

You can cancel/refund the transaction with the buyer's agreement (via the dropdown actions menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.

Contact buyer first.   If they don't reply use the reason "Something wrong with buyer's address".  

The cost of the unused first label will be refunded to the buyer in 30 days.