Member To Member Support

Sold item with postage but buyer collecte

Sold item but buyer collected.how do I say this has been collected so funds are released ?thankskeith

Delivery

I have received a message from royal mail saying my parcel is at my pick up point but have no code to pick and on ebay account saying not delivered running late can't get a code from seller already asked

Trouble with a seller who’s threatening.

I recently purchased an appliance for £220. So not a small amount. Collected it personally as it was bulky and took good care of it in transit. It was sold as working and although it switches on it is quite damaged and won’t function so it’s not as d...

50p coin without date.

This is wrong, all coins have dates. This issue of 50p has the date with the flowers between the shields. People are asking a lot of money for these coins minted in 2022, they are probably worth 50p.

Ladders recalled

A set of ladders I bought has been recalled for destruction because they are dangerous. The listing has disappeared and nolonger shows on my purchases. If I search my purchases it flashes on the screen and disappears, I have this on video.how do I re...

Charged for Postage even though Yodel did not deliver it.

I sent a parcel which the postage was done through Ebay and was charged just under £6.00Yodel said they could not deliver even though the place was an office and then they said the parcel was damaged and was being sent back to me. I have got it back ...

Collection Bar codes

I am having problems collecting my items. The vendor who has my items but will not release them without a barcode. I have not received any collection instructions or the normal bar code from the seller, please can anyone help, Billy

Payment

Bidded on an item won it, pressed pay now n it just brings up this nothing loads on that so can’t pay don’t know how can get passed that /sort it also can’t seem to message email or seller, I’ve brought from seller before and all been good

Customise postage

I’ve got an item up for sale where I cannot choose for customised postage, it will only let me choose simply delivery (which I don’t want because it’s more expensive for my buyers. Is there any way to change this?

I'm being targeted by a disgruntled seller

I'm being targeted by a disgruntled seller who has sent me offensive/ abusive/ defamatory/ inappropriate/ untruthful/ accusatory messages via eBay (after they refused to accept a 'Not as described' return & eBay ruled against them & eBay found in my ...

Buyers need protection from some Sellers!

I recently had my worst buying experience ever on ebay and wrote an honest negative feedback outlining my experience with a seller which wasn't offensive, abusive or unfair but without being notified it had been removed by ebay because the seller had...

Frozen page

Chat page is frozen

Please Help!! Refund process

Purchased a Tag Heuer watch through eBay, watch received and realised it was fake, I’ve started the refund process but seller hasn’t provided shipping label, eBay supposed to step in after 3 days but still haven’t, concerned I won’t get the money bac...

Parcel missing

I ordered almost a week ago, EVRI said they have collected it and now are saying they haven’t even received it. Nobody is helping , and the seller will not answer my messages. What do I do?

Payment on hold

I recently sold an item. As the seller was very close to where I live i just delivered it that day along with the price of his postage. He has confirmed delivered his end. However the payment my end is saying Payment on hold until delivery. How can I...

Downloading prepaid postsge label

I've sold an item and buyer has paid postage but when I'm trying to get the qr code for the prepaid label it's saying delivery county is to big I'm not sure what's going on any help.

Resolved! customer bought 23 items , hes using KLARNA payment

Hi, customer has bought 23 items , hes using KLARNA payment to pay for them , payments seem to have gone through ok , he has asked and im happy to combine postage , he has also asked for a bit of discount on items and again i have no problem with tha...

Global shipping to Germany

My customer is saying I don’t ship to Germany but I’m using global shipping ? Any idea what I’m doing wrong ? Last month it was USA

Selling a product

Hi all, I have a unique question/problem. I have managed to sell my old Honda lawnmower for parts or not working and the buyer agreed to collect it in June, except he never turned up because of traffic issues etc. He then said that he would like to t...

Help please, how can I use the QR code system for in-shop label printing on an old pre SD listing

Hi all. I've sold an old listing that's been up & unrevised since pre BPF & SD were instigated. With the newer stuff I've recently been using the QR code in-shop printing for labels. However, this sale was/is marked to print at home but I've just fou...

Parcel not accepted , Tracking number not valid at Post Office this morning

Tried to post a package this morning, QR code and Tracking number not valid at Post Office.

Sending a large item

Im looking at sending a large item, but max length on simple delivery is 61cm. My item is 80cm and there doesn't appear to be a way around this. Any help would be greatly appreciated. Thanks

EBay has sent me wrong tracking number

Hi eBay has given me a a barcode and tracking number to send an item but the but code is showing incorrect at the post office,any help on this would be much appreciated

Selling

Can anyone tell me how to revise a draft. I'm going around in circles trying to contact a human being at Ebay. Thanks in advance

Pre paid postage lables

I have been at 2 different post offices this morning and they are saying the postage lables are not registering. They advised me that I was not the first one trying to send a parcel from Ebay today. How do I go about this!? I need to send my items to...

Postage problem

Anyone else been refused at the postoffice trying to send items they said ref doesn't match

Postage labels

Having just waiting more than an hour or a call back & tearing my hair out!,,I am trying to get a collection , some times it has worked other times not . In the instructions it says GET A PRE PAID LABEL. & book & they will bring a label I of my label...

Fraudulent product

I recently purchased an Elemis skincare product for over £80. It arrived, not properly packaged and was clearly not the genuine article. Wrong colour, consistency and smell. Also it was described as 50 ml when in fact there was only 30ml . I’ve tried...

Claim postage refund

I am caught up in the postage label problem - I was advised by eBay chat customer services to post item myself upload new tracking ( all done) and then to claim postage back - when trying to do this it says Order number not recognised - can anyone he...

Royal mail qr code not valid at post office I'm told...will print out but not valid

Royal mail postage that I've paid for not valid at the post office this morning.It printed out, but man said it wasn't valid for postage!!

Post

I sold two items to the same buyer. One order number is 13-13391-67873 ( item 365669110663 ) and Tracking: YA000627254GB, and the other order number is 16-13387-38400 ( item 365669126485 ) and Tracking: YA000629428GB. I went to the Post Office this m...

We wanted to let you know that some of the emails you sent to your buyers this week couldn’t be sent

Reaching out to see if anyone else has recieved an email relating to sending emails that violate policy. on my own investigation, i use Royal Mail to ship my products and use the API fuction to import these sales from Ebay to RM - RM then send update...

Faulty Royal Mail labels generated from packlink - not scanning at post office.

Is anybody else experiencing problems with Royal mail postage label's generated by packlink.I have purchased two today from Ebay RM tracked 48 printed them off taken them to the post office and they are scanning void barcode not recognized - normally...

Amending feedback

How can I change feedback I have left as a buyer. I gave negative feedback and the seller wants me to remove/amend it as he has now refunded my itemI've searched ebay but cannot find out how to do it

Pre-paid labels RM not working today at postoffice

Yes same track 48 pre-paid parcel via royal mail has not been registered at post office this morning. I had QR code which did scan and produced a lable but wouldn't load as paid. Hopefully sorted out by Monday.

Refund for a lightbulb!

Why has Ebay made it so complicated to get a refund for a lightbulb (and Aquarium one). Have contacted the Seller - first to let him know it's faulty. They replied, asked if I wanted a refund and if so, to contact Ebay. Went thru the initial 'contact...

Selling Fees for Unsold Items

Hi all, I hope you’re having a great day! I have recently listed my motorbike for sale on eBay but it wasn’t sold, however I did receive multiple emails saying I owe them a listing fees and that my account has been restricted due to not clearing the ...

Sold an item listed as free post uk,eBay have then put a postal cost on to use their service.

Sold an item listed as free post, posted items, eBay won’t let me mark it as dispatched as I have not used their postal system and they have charged my buyer even as item says free post any help would be greatly appreciated. Also it will log in as la...

VAT why ? we don’t make profit at all

VAT + DELIVERY+ BUYER PROTECTIONWHEN CHECK MY ITEM I END WITH NOTHING.I am a private seller, not selling for profit, I'm not vat registered. I'm selling from the UK to the UK. Why is eBay adding 20%I DON’T HAVE BUSSINES JUST PRIVATE SELLER .ANYONE WI...

Buyer wanting to return for no good reason

I have sold an authentic Prada belt buyer has clearly changed their mind claim long the belt is a fake , why should I agree a return it is 100% genuine

item location

i am italy based.i want to sell in uk with item location uk.can i do that if yes will i have to register vat.my account is private.thankyou

Tracked 48 label postage

Label provided by eBay simple delivery service not able to be scanned via post office. I think other people are having this issue. Can’t seem to easily contact eBay on this subject to resolve. Waiting a call back. Has anyone managed to resolve? Thank...

Wrong currency

Why is my listing in dollars and not GBP. I am based in UK. Never had this problem before and I can’t change it. Logged in and out etc?

postage label not accepted by post office

Postage label given by Ebay not accepted at Post Office so had to pay £4.05! cannot get any help on Ebay!! help?

Royal Mail not accepting my Tracked 48 parcel, postage purchased through ebay.

Royal Mail not accepting my Tracked 48 parcel, postage purchased through ebay. Lots of other people being turned away today for the same reason.

Postage

The ebay post label I used to post a package was identified as not valid at the post office. I had to purchase a new label at the post office to post it. The original label is now void. The item I sold sold had an additional charge for postage. How d...

Counterfeit item purchased

I purchased a watch from eBay with authenticity checks done by eBay. I received confirmation that this item is counterfeit

Postage

I printed off the ebay pre-pay postage label for my package to post an item to my buyer. The post office scanned the label several times and each time it said it was not valid. So I had to pay at the post office to post the package. The original labe...

Seller removed from ebay and my items never arrived

Hello peps, I bought 4 items and then Ebay contacted me after the seller apparently shipped them that they have removed the seller from ebay but my stuff should regularly arrive.Nothing has arrived i cannot open a return because the item never arrive...

my Coffee order

my coffee order never arrived all i got delivered was a envelope the size of a pack of cards with nothing in it just a tracked 48 postage sticker with the same tracking number what a scam this should not happen on EBAY UK.

Fees

I sold an item for £14.40 however only £8.52 is in my balance to withdraw to my bank. I’m wondering why? I’ve looked on the order breakdown and it says there are no fees so I’m not sure why there is such a difference in price? Does anyone know?

eBay AI and staff

Hi, How bad is eBay AI. It has flagged two of my items which are fine. I can accept mistakes, but it comes to something, when the staff have not got a clue! I received a email about one of the listings, see below. As you can see, it reads I reported ...

For letter sized post, do I have to buy purchase labels or can I drop off at a post box?

I sell Pokemon cards, with holos and reverse holos being singular listings, so 1 card per listing. I've been choosing Custom Delivery since it only costs 87p to post something so small. I sold a card of £2 with an add fee deducted, and then paid for ...

Unable to mark sold item as collected.

I've recently sold a motorbike, it has been paid for & collected. I have no drop down option to change the listing as collected, I'm only able to mark as dispatched. Any ideas?

Resolved! Buyer chosen delivery company has sent order to unknown address

Hope someone can help! Buyer just contacted me stating his order has been sent to an unknown address and Yodel is currently investigating. This is unfortunate, where do I stand as the seller? Appreciate any advice.

Charge for cancelled order

Hi, I listed an Apple MacBook Pro, had lots of watchers and 2 bidders. When sold there was no immediate payment so I messaged the buyer to say thank you and payment reminder. They then cancelled the purchase, extremely frustrating but now I have been...

International delivery allowed by seller, but during payment country declined

Hi, I am a long-time ebay user, and also a seller. Normally reside in England, but - currently abroad in Estonia for some months. Found items I'd like to have delivered here (Estonia); the seller has allowed international delivery, the item descripti...

Resolved! Inpost Northern Ireland!

I hope someone can help me! A buyer has chosen Inpost as delivery choice two days ago. I realised his address is in Belfast and Inpost don’t take delivery from the UK to Northern Ireland. I have messaged the buyer twice with no response, asking if he...

Customer wants to return the laptop I sold because he can't figure how to use software

So I sold my Acer Aspire 8943g laptop. Despite it been 15yrs old it has remarkable specs and it's and 18inch screen. The seller is upset because some of the standard software no longer works for example the Blu-ray player. Which I had messaged to him...

How to list a parcel with postage for an item at 130cm

When I try to list an item longer that 120cm which is Evri max . How can I list it ? EBay chat person said you can custom larger items but the choice I was given was small or medium which it isn’t . A garden parasol is the item .has anyone got any ti...

contacting a seller

Need help contacting a seller so I can view an item before I purchase it

Not receive

Hello hi I stil waiting for long time like 12 days items not received that's y no need items very slowly delivery very disappointed bter I buy temu I want u refund my money

Upload video and contact

Why is it impossible to actually talk to anybody at ebay the automated system is worse than useless I wish I could sell my bike on vinted I would never use ebay again ...Plus tried twice to get a video of my bike on the advert says under review twice...

Security number when signing into ebay

Does anyone else find that having to confirm their identity by providing a security number every time they sign into their ebay account an absurd procedure? I find this procedure of having to provide a security number EVERY TIME I sign into my ebay a...

How do I get eBay customer service?

Simple postage not very simple

Just taken 1 x Royal Mail and 1 x Evri to be posted via pre paid service and neither were correct so I’m know unable to send them no address of buyer and no idea how to resolve it. to be fair I have sent hundreds this way without issue. help …

Postage

Hello i have problem I send parcel to buyer but by mistake i send through royal mail. But buyer chooses evri delivery option .And now he received parcel but how i can mark as delivered?? Otherwise i won't get pay for item u send Thanks

simple deliveries

I cant remove this

Simple Postage

Can anyone explain why Ebay are charging £2.94 for a basic Evri parcel, when Evri only charge £2.89.This is only 5p, but multiplied by a few hundred orders. it adds up to a significant amount.

Resolved! Unable to set up payout details

Hi! I made two listing and now as I was prompted to set up my payout details as first time seller, seems I am unable to. When I click on the button Set up payouts Takes me to onboardexpweb.ebay.co.ukAnd there it says that can't reach it and to check ...

Global Shipping Programme

I got an email from Ebay that I have been enrolled in GSP. I did not do anything till now. On 1st Aug, I got an order from Lebanon. When I click on Get Postage Label, there is a banner on top which says Dispatch by Sun 3rd August to our domestic hub....

uk

Im selling an item from UK but buyer keeps getting message we dont deliver to uk when all our items are uk

Postage charges

I have sold an item and when advertising it I marked it as free postage. I have sold the item and eBay have charged me for postage which I can not use. Can this be refunded?

Duff Kiddies Smartphone

Bought Kiddies Smart Phone from seller Brilliant - and only £40. This arrived 10 June and the family were away from 29 June until 27 July, the phone was not taken with them, and after the return the screen was black, it can be charged but nothing vis...

Partial refund i dont agree with

Buyer has contacted to indicate that the item she ordered is not as described. This was a Agate carving and states that one of the fee of the Turtle is rough and believes this was chipped. I do not feel that this was damage, but caused through thr pr...

Listings fees

The last few days I'm being charged to revise quantities on some of my listings or revise postage options regardless of whether I have free listings left , this hasn't happened at any point in the last 3 + years .. any ideas ?

Return for refund

I have 2 tyres to return and the only option available is to return with royal mail. What happens if royal mail refuse to collect them as they are heavy?

Return case

I sold a brand new iPhone 15 Pro Max 1TB Black Titanium on eBay. The buyer opened a return and claimed to have sent the phone back via Royal Mail. Tracking shows the parcel was “delivered” to my address.However, I never received the item.Here’s what ...

SIMPLE DELIVERY AND OTHER ISSUES

I have been selling very happily on ebay since May 2022 - that is, until last October roughly when selling fees were scrapped. I remember having an ebay representative call me so that I could raise the question of what the catch was. As we all know, ...

10£ discount

I recive an e-mail that if i download the app I ll recive 10£ discount and i do that but don’t recive nothing

Buyer states wrong items sent but I did send the real item

I recently sold an iPhone 13 Pro on eBay . I packaged it and sent it with Evri . It arrived to the buyer today and they claim they have received two kinder bueno chocolate bars instead of the iPhone 13 Pro.They have sent pictures and the label and pa...

Two user names

I have two user names - samkidd34 and kissam_fpu3wkotny. cam you please combine these as I have money against the second one and can’t get the money from this account.

Item sold on another platform, seller has declined refund request

Bought an item of clothing on July 25 and then immediately requested cancellation as I found it cheaper on Ebay. Seller declines cancellation request and says they have just returned from a festival to see I had bought the item which they have sold o...

how to print a label for collection by RM

Does anyone know if this is possible? Private seller here. I realise RM now charge 30p for collection. We have multiple parcels collected due to having multiple residents so the parcels need to be labelled. Seems not-simple-at-all delivery now gives ...

No response from seller

no resonance from seller tried to report faulty item, what shall I do next

Simple Delivery is completely inadequate

I am trying to list bike handlebars for saleI have chosen the correct "handlebars" categoryAll bike handlebars are 70-100cm longThis is bigger than the largest parcel offered by simple delivery and there is now no way to use custom postage options in...

Resolved! Evri Label

I accidentally downloaded the Evri QR label but didn’t use it. I noticed the email said it cost £2.94. Will I be able to get a refund? Thank you

Cancelling orders

how do I cancel an order after I’ve already refused to cancel it (it was a mistake)

Seller is withholding the item I paid for

Hi. I recently joined eBay and I've made less than 5 purchases since opening my account in July. I tried to buy a jacket. The funds were deducted from my account. This is was the 2nd attempt at buying this jacket. The 1st time I tried to buy the jack...

Selling a car

I have recently sold a vehicle but the buyer didn’t make contact or pay. should I be able to relist it for free as I’ve already paid a lot for the add.

Payment onhold

A buyer bought my 4 alloy wheels with tyre during an auction for just £25.99 he paid eBay when the auction ended on the 28th and reached me immediately. I then passed my address and telephone number. He came to my home on the 29th at about 10am to co...

Disappeared purchase

I ordered 3x and of black enamel spray paint. Paid for said items. Went to check on progress and “we have trouble locating your order” came up. The tracking number was given and when you click on it the same message comes up. It has completely disapp...

Seller relisting item

Hi. I recently saw a belt I wished to check the size of so I messaged the seller & received no reply within 2 days so I purchased it anyway. Then they told me that they couldn't find it so I had to chase up a refund. Now,the next day,they have relist...

Warranty

So after the 30 day money back or return policy, you don't seem to have the standard one year warranty.If the goods fail after 30 days then according to Ebay rules it's hard luck. Iv'e been dealing with Ebay for a long time and have never had any fai...

A seller has sent me a reduced price offer for an item but when I click on "Review offer"

A seller has sent me a reduced price offer for an item but when I click on "Review offer" I am taken to the original listing with the undiscounted price. There is not a "Make an offer" option and the seller refuses to accept messages so the "Contact ...

buyer has won payment dispute

In the end of may 2025 i sold 2x iphones 16.With all the evidence of postage the buyer did nothing but give me grief from the time i posted it to them recieving it. Trying to say id sent it to wrong address then i recieved notice via ebay that item w...

Mark item as posted

Sold item, posted it without using the prepaid label now can’t seem to mark the item as posted. Have messaged the buyer with proof of posting but concerned I may not get paid. How do I mark the item as posted thanks

Warranty

I purchased an item in Nov 2024 with a five year warranty its failed supplier says print return label but because its more than thirty days it won't let me do it

My account was hacked.

My account was hacked. I was able to change my password, but I can't change the country, as the field for it is inactive. Any idea about what I can do? Thanks.

Buyer breaks item then wants money back

Morning all as I cannot get through to e bay i thought I'd try this as I am at my wits end. I sold a mother board for a hot tub at a reduced price. The buyer messaged to say it arrived, fitted and was working as expected. Two weeks later I get a mess...

Seller not honouring warranty

Hello. I purchased an expensive item in Dec 2024. Prior to purchase I enquired about the warranty. The seller replied one year. The device malfunctioned after 7 months and now the seller is saying they won’t cover it. Luckily I have thr messages conf...

Posting sold item -Royal Mail collection from home

Can anyone tell me if I can arrange collection by Royal Mail from my home of sold items.There does not seem to be any way of me being able to do this on the postage section of of the selling template?

Buy now options on my listing

My listing is set as a fixed price buy it now listing that is in person collection only, however when anyone tries to buy my item on the app it says “not available right now you can only add it to your watchlist” I have tried everything and wondering...

payouts

i cant change my card to my loyds bank becuase i need to enter the numbers on the card but i cant becuase it was my old one and i cut it up and put it in bin so i cant change it does anyone know

Postage combined and i of the 2 items appearing as delivery pending

I recently met a buyer's request to combine postage for 2 items they had purchased. The buyer paid instantly and requested a refund for postage for the second item to which I agreed and refunded. I printed off the postage label via the link on eBay a...

Can't access My Account - Discrimination Against Non-UK Nationals living in UK.

The situation is simple:I don't have my UK phone number anymore -> I try to update with my foreign phone number -> ID Verification (foreign documents) fails (every time).I don't have a passport currently. My ID card is European. My driving license is...

Postage. I do not like the way Ebay deals with postage now.

Can anyone help (UK) please? It is impossible to contact Ebay so I am asking the community. I have just received my money for the item sold but it is the money for the item only, no postage. They appear to have charged me for their system which I did...

£15 Cashback link

£15 Cashback link doesn’t work anyone have same problem?

False tracking details

I purchased a Iphone on 22nd July for a birthday gift, delivery according to the seller was via other courier (5days).The item was showing pending dispatch and I queried the seller on 28 July.The item was then marked as dispatched and entered "POST45...

Paying cash on collection

I paid cash on collection how does seller show I’ve paid

GSP TO THE USA?

Good Morning One and all, Does anyone know the latest update regarding the GSP to America please?I have a buyer wanting to purchase an item from America, but keeps getting refused this has been going on now for weeks and weeks it's just so annoying! ...

Selling

I wish to change the terms of my selling offer to collect only

Resolved! Inaccurate product photographs

Anyone else totally fed up having to scrutinise other seller photographs to determine what product is actually being sold? Looking at everyone’s lawn edging for two days now and getting frustrated when the images clearly show three different products...

Unable to amend the quantity available on a listing when I have an offer sent out.

Hi all, up until this week when eBay changed the listing process to include postage policy templates, returns policy templates etc. I never encountered an issue amending the quantity available of a listing if it had an offer sent out on it. Listing e...

Selling

So I’ve recently sold an iPhone 13 and it has been delivered I have proof it’s been delivered but on my eBay account is hasn’t updated that it’s been delivered and the money hasn’t been put in my balance I dispatched this item on the 28th July and it...

ebay chat with an agent

i want to contact from eBay but when i am go to help centre its not working help me please

Seller is lier

Hello . I was bought IPhone 16 pro max opened not use £719 . Android version.When I received that is IPhone fake , not able working , and on screen just show some Chinese letters. I contacted seller ,straight on same day received and him blame my fau...

an inaccurate return

buyer requests a return on a navy handbag which she states is black not navy. Anyone looking at the photos and the bag can see it is navy and white, not black as she states but Ebay are allowing this return so I will lose out financially and with add...

Compliant about my purchase

Subject: Non-Delivery of Orders and Incorrect Address IssueDear eBay Customer Support,I'm writing to report issues with two separate orders:1. Order placed on April 24, 2024: USB Charger (£7.95) - Never received.2. Order placed on June 4, 2025: Insta...

Change of postage from Collection to Post

Hi ,I have a recent order that was marked as Collection only - I subsequently agreed with the buyer to post it instead. The item has been paid for and positive feedback received but I can't see any way of updated the order to show as despatched . It'...

Evri

The tracking is wrong, I do not like the Evri parcel shop anyway, I have tried over and over put in my post code, it doesn't recognise my post code so can not arange delivery etc, just send me a refund, this parcel shop has lost/stolen to many items ...

My ebay isnt working

I can't get on my ebay. Just keeps saying something went wrong on everything I click on?

Restrictions

After months paying into my bank account, ebay now say they can't verify the account. What the he'll are they playing at?

Hi My parcel is missing, where is it?

My parcel is missing, where is it?I received an email that it had arrived but I didn't pick it up personally.

Games Workshop VERO strike

Hi, I keep having my 3D printed models removed by Games Workshop for apparent trademark infringement. I have been amending them removing terms like 'Space Marine' Tyranids etc but they keep comming back and vero striking my listings, and the reasons ...

mailing

I sold an item, eBay won't show me the address to send too, it says I must use buy its prepaid labels, I dont want to do this, when did this scam start, if they insist on this, then I will stop using eBay.

Simple Delivery does not offer correct postage option

I am trying to list items on eBay but I have a hard time with this new Simple Delivery. It does not offer correct postage options, for example, I have an item that exceeds the Medium Parcel size (is longer than 61cm) but Simple Delivery only offer me...

Hi. Help with buyer preferences please

Hi. I've set my account to no international postage and buyer preferences with the tick box to apply settings to active listings. But then we got a bid from a buyer in Africa and when I went to check settings, the box had become un-ticked! I don't wa...

Damage

Thank you for getting in touch regarding the recent parcel delivery reference H05QTA0054567701 and advising us that it arrived in a condition that wasn't satisfactory.I’m sorry to hear that the parcel’s contents have been damaged on this occasion an...

Advice please.

Im brand new to eBay and had my first listing go live with the description saying open to offers for quick sale. I’ve accepted a low offer and I’m happy enough as wanted a quit del. But eBay are holding the buyers payment for 2 weeks. Now he wants to...

postage payment

Hi, twice this has happened now, i have been charged for a postage label that i have not used. The problem is i can't find anyone to report it to. All the links just send me to other links. Does anyone know know how i can get my money back for this?

Refund

Hi, I am new to eBay however my parcel did not arrive so I am getting a refund for it however in the time from payment to refund I have changed bank cards (same account different card) as I was a victim of fraud I have changed the card if eBay howeve...

sold 30 items and got a red banner to update tax info

I've sold 30 items , just my private stuff, about 200 pounds worth before all the postage taken off etc..I've now got a red banner asking for my NI number. do I need to comply with this request, as I'm not really going to sell much more , I thought y...

Authorising a payment on credit card

I can’t pay for a bike due to eBay not sending authentication to my bank.. so it just dosent go through until they send this out

ebay agreed a refund without telling me why - buyer gets to keep item without paying!

I sold some new sandals. Buyer paid for postage label through simple selling. Received an email from ebay saying "We're contacting you about a return request your buyer opened for strive faro black crocodile leather 39 BNWT. This order was processed ...

Speak with an agent

I need to speak with an actual agent

Sold an Item posted 1pm next day . Tracker not updated

First time Selling in a Long time. Next Day recorded delivered 1pm next day like the Buyer wanted. Can't get a hold of the Buyer and when looking up the Royal Mail it was sent to closest to them. The Post office Number doesn't exist and they have Ver...

Payout less than expected

Hi, recently sold an item and everything was processed fine, no issue. Order total came to £12.94, but after deductions including, buyer protection fee (£0.73), Postage Simple Evri (£2.45), VAT (£0.49), and the Ad fee of (£1.45), it came to £7.82 in ...

I'd like to revise my pricing after 30 days but eBay says I can't because it's on someone's basket.

I'd like to revise my pricing after 30 days but eBay says I can't because it's on someone's basketBut it's been there for ages and not moving. What can I do?

Simple Delivery tracked 48 - what happens if item more than £150?

So here is my issue - Having been selling on here for over 20 years, I am now being forced to use Simple Delivery. The only option I can see is bascially tracked48 and doesn't allow for special delivery etc. Normally not an issue but tracked 48 only ...

evri lost the parcle isent out

Does anyone know how to speak to someone at Evri ? They lost a parcel I sent to a customer, and they are not getting back to me, it's been 2 weeks or so

I can't edit my items listed for sale.

I have 2 items for sale but ebay does not show them as listed for sale on shows me them as a buyer

Postage for larger items 120 x

So now I find that updated simple delivery does not allow you to send items up to 120 cm as the simple delivery biggest size is 61cm I have now asked AI for 3 call backs no calls received - so do I end items and then do a new listing? - new listings ...

Refund

Send out an item and buyer wants refund even although stated no refund what should I do

Dead plant

Ebay does not support buyers when they receive dead plants.Because of this I will be closing my account when I receive my two remaining items I have ordered.

Faulty electrical item, 3 month old

I've bought a battery angel grinder. it failed after 3 months, and is now dead.This is a faulty item, that the advert says has a 2 year warranty, which is why I bought off these people.as it past the 30 day return window, ebay and paypal just close t...

Resolved! Skateboard is too big for label that was generated by ebay.

Skateboard is too big for label that was generated by ebay. Stuck with package I cant post

Refund refused

I bought a pair of blackout curtains for my autistic daughter. As she has OCD I had to wash them before putting them up. They are NOT BLACKOUT curtains. The seller insisted they are blackout even though the room is as light as it was without them. Th...

My account

All of my purchase history has gona, and all my messages, and i don't know why can anyone help with this

Can’t locate how to add Best Offer to my selling info

How do you add Best Offer to your selling info

Buyer is asking me to post the item after the despatch date shown in the listing as he's on holiday.

How can I do this?

Blocked buyer who should not even be alowed on ebay can still view my items and try to send message

TRAMP YA NEED TA KEEP OFF THEM DRUGS AND KEEP OUT THE SKIPS YA LOW DOWN BUM 31 QUID A A HA A A AH EAEH H H OO OHO O He is known to a lot of people as vermin and tries to con people and send much ruder messages.

Simple Postage needs to go or be improved

I have no idea how else to communicate with eBay anymore other than to post a letter, which is ridiculous given it's a digital platform. I just want to vent how annoyed I am and how I'm unlikely to continue to be a user at this rate, maybe someone fr...

How to get rid of coupon appearing on my listing

Hi, how do I get rid of a £50 off coupon that’s just appeared on a live item for sale that I’ve just put up. Thanks

klarna payment

im selling an item and a buyer wants to pay by klarna. its a worthy amount of money that I don't want to lose. so my concern is do I get the full payment and then on their side they pay three installments and second can they get a way out of not payi...

Feedback for sellers

I have just tried to leave feedback for 2 sellers. However I cannot submit the feedback without rating the product. I have never used either of these products so how can I honestly rate these products. I want to be honest in my feedback and if the pr...

Hi, i am a seller on ebay - since allowing the customer to choose simple delivery , my messages to t

Hi, I am a private seller on ebay , since ebay introduced " simple delivery " it seems that when I message the buyer for more info to fulfill thier order - my messages are not going through to the buyer ??? I am unable to continue with an order if th...

Previously sold item

Someone paid me for an item that I had already sold to another person last year.Why is this? Second time it's happened

simple delivery

is there an opt out option for simple delivery.i dont have a printer and i dont have a modern phone so i cant use QR code.or is every thing on ebay now simple delivery.thank you.

Returns

Someone please help.....So I sold some football cards.....The guy didn't receive it as didn't have his house number on the box...And stupid me didn't put a return address on it Finally me the sender is getting it back tomorrow, but the customer still...

Refund on a item

Hello, I’m having slight problems, I want to return my item but I’ve already requested one but I’ve cancelled it as i thought i was doing something wrong but now it won’t let me request a refund and I’m hoping if anyone could help me

Help please…..I have just received an order for a mulberry handbag sold as new and authentic.

Several screws have fallen out in the packaging from this new and unused item.i am very concerned it may be a fake. Mulberry are renowned for their workmanship and quality this is most worrying. Any advice on how to proceed …from you would be much ap...

Chinese tea

Hello, I ordered some boxes of tea (18) in June and the date on it was 2025/05/18. Does it mean I was sold expired tea? I could not use it for the above reason. Kindly advice

Ive sent a item that has been delivered at 11.20am today but it’s not showing delivered in my eBay a

I’ve sent a item through parcelforce that has been delivered with proof but it isn’t showing as delivered in my eBay account

Resolved! 30 days before I can collect. Does this affect protection?

The seller is away for 30 days, after which I can collect in person. Is this a problem? I don’t mind waiting, but not sure if it affects my rights.

Fake watch

ReRecently I bought a watch which was fake so I returned the seller then opened a case against me saying the watch came back scratched etc but it wasn't true anyway the case was proved in my favour but I only got a partial refund and I still want a f...

Faulty t-shirt

I recently purchased a t-shirt. Put it through the washing following the instructions exactly and the picture on the front came off. I've contacted the seller who has basically called me a liar. Probably wouldn't bother except the t-shirt was £20. No...

Selling issue

Hi, need advice sold an item took it to post office with QR code . post office said not enough postage paid you have to start again, cannot cancel label as it says it's over 14 days old but it's not, go to the bot to get a call but it thinks im in Am...

No Seller Feedback left for Buyer.

What do you Buyers do when you've left positive Feedback for a Seller but they don't or won't leave Feedback for you? Despite several messages requesting they do so, there's still none left for me and this after a week. Feedback is a fundamental prin...

Feedback

Protect and defend the good sellers more! Stop letting buyers destroy our reputation. Trying to be the best team player but not feeling protected by my team at all. I wanted a career here but to know that buyers can get away with telling lies on sell...

Scamming buyer?

I had a return request open on Monday from a buyer stating that DVDs didn't work. I asked for some pictures to be supplied and got a a reply saying no as they refused the parcel from the courier....yeah refused the parcel...discs not working. I reque...

Age verification

Trying to buy some cutlery to complete a picnic set that I've bought on eBay, but they want a credit card to prove I'm over 18. I don't have a credit card only a couple of debit cards, nobody in my family has a credit card, how else can I prove my ag...

Policy Violation - Listings hidden

I have had my listings hidden due to a 'policy violation' but when I click through to see what it is there is no information there and I cant figure out how to contact Ebay about it. Can anyone help ?

Problems with sellers

Is anyone else having problems with sellers not dispatching orders on time or not at all plus ignoring messages?

How do I update my profile to say I am away

How do I update my listings to say when I am away?

Resolved! Buyer Left Me Unacceptable Negative Feedback

Really, really, really annoyed! Just found this buyer has left me very back negative feedback on my account. I have been on Ebay for over 20 years and only had one other negative feedback, which a disgruntled buyer made out of spite.The following is ...

How to get hold of Ebay to escalate when seller ignoring.

Hi I cannot get the required photos downloaded to the ebay page when I have already sent to seller's email. This stops me progressing. I cannot get hold of ebay and the seller is denying they sold me a dirty used Vax hand held car vacuum cleaner. How...

I have a problem getting a refund for part of an order that i want to return to the seller.

I bought three pairs of incontinence pants for women on July 15. They arrived, I opened one pack, decided they were unsuitable, and contacted the seller about returning the 2 sealed and unopened packs for a partial refund. The seller agreed to this, ...

Ebay Royal Mail International Labels 4x6 format not Label printer ready

Hello,When choosing the 4x6 label format for Royal Mail International orders, the page that I'm given to print is an A4 where both, shipping label and CN22 form, are on the same page. The only solution I found to print using my label printer is to sc...

deduct money with out pruchase

my visa deduction is for an amount of 461 USD without any order from my side, pls refund this amount

Was sold fakes

I'm not sure what to do. I bought some Crocs but it turns out they are fakes. The seller does not accept returns. What can I do?

Resolved! I've been scammed with iPhone purchase

I purchased an iPhone costing over £800 the on Friday. The postage was Royal Mail Special delivery. I was provided with the usual tracking number beginning with SE. I was expecting delivery today and had been tracking progress on the RM tracking webs...

EBay fees debt, scam?

I’m receiving emails from my-drs saying I owe £18.99 in eBay fees. eBay’s live chat is unavailable, can’t speak to a human. is this legit or a scam?

Seller did not use agreed upon delivery service

Hi. I purchased an item with the agreement that the seller would use a 24 hour royal mail service. The item needed to be delivered by the next day as the property will be empty for weeks +1 day later. The seller has uploaded tracking and has used the...

How to Change Address from Germany to the UK

I want to change my address from Germany to the UK where I now live. But it will not let me. And the Where I Pay Tax does not provide the UK. Anyone know how I do this?

Contacting ebay customer service

I was recently in contact with an agent, when i tried to open another live chat afterwards, i was unable to type, i tried switching devices and networks and i still cant type, how do i fix this.

EBay sharing my email address with delivery company

HiI have asked EBay not to share my email address with delivery companies but they have failed to comply and customer services have stopped answering my pleas. When I post goods I never have to give an email address for it to be delivered so only see...

Evri lets us down almost Evri time.

Evri lets us down almost Evri time. It has taken two weeks for an item to be delivered and this after several emails and AI chats with Evri Customer services when they just send you round in circles. Very frustrating and time consuming.The seller lef...

Returned delivery says delivered but not received

Hi can anyone on here help me out.I’ve contacted eBay but not very helpful with the issue.I believe I have been scammed with a scam where the buyer wants to return an item and when I return it back to myself,it says delivered but I haven’t received i...

URGENT HELP⚠️

Hi all, I really need advice and possibly help reporting this. I sold an iPhone on eBay and posted it on 28th July via Evri.The buyer is now claiming the screen is damaged.But here’s the weird part: Evri tracking STILL shows “not delivered”, and eBay...

Shipping label wrong, can't figure out what to do next

I've sold on ebay many years and haven't been in this situation before due to new shipping system, so I'm hoping someone has suggestions. I went to post an item and was told the label was categorized wrong. I said "I need to post today, can I just pa...

Delivered item not marked as Delivered

My sold item has been successfully delivered by parcel force. But it is not marked as delivered by on Ebay

Postage refund

This morning, was told at the Post Office that my ebay label (£8.35) was only for 100g weight. Parcel weighed 128g. I offered to pay extra but this wasn't possible. I ended up buying a new label for £9.85Post Office suggested ebay might refund me the...

Order 09-13383-66147 has been cancelled

Really annoying when you make an order and it's accepted paid for and then you get email saying your getting refunded when I didnt cancel the order the wood company cancelled it and their reason "buyer cancelled "I don't know if am allowed to name th...

reurn and item after the case is closed and a refund was given.

Last week the seller gave me a refund and the case was closed. Now the seller has asked me to pay for a return postage label and wants' me to pay for the return and then give me the return postage cost. what do I do now. I thought that once a case wa...

Counter offers

I recently Sent an Offer to Buyers of £8 for an item. I received a counter-offer of £6.12 (after Buyer Protection deducted - absolutely outrageous but another story!) and countered with £7. The buyer then countered with £5.53, which was LESS than his...

Simple deliver problem

I unintentionally used simple delivery for 3 items that I sold but I used conventional postage methods and now I can’t get my funds as my items that have been delivered say they haven’t on my eBay page. Can anyone help me with this

charged without purchase

dear all I have received two charges on my debit card from ebay. i have checked my ebay account and the purchases have not been from my account. how can I cancel these payments? best wishes ali

Support case on hold until August 9th; impossible to reach ebay customer support due to that

According to Pitney Bowes, my package is at a "local post office," but I have received no note from post office or other info on what's my domestic tracking number and which postal company it is, let alone the address. The seller has opened a support...