Sold an item listed as free post uk,eBay have then put a postal cost on to use their service.

[mr.mint7]

Sold an item listed as free post, posted items, eBay won’t let me mark it as dispatched as I have not used their postal system and they have charged my buyer even as item says free post 

any help would be greatly appreciated. Also it will log in as late postage on my site

[tressygirl]

You need to manually change your new tracking numbers here, and preferably use a laptop / PC with Chrome,  not the app or mobile browser.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

For the unused label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@mr.mint7 

[mr.mint7]

Tried that. Item not in that section as still listed as waiting for dispatch. Tried clicking all over but no joy