Pre paid postage lables

[chloe_973]

I have been at 2 different post offices this morning and they are saying the postage lables are not registering. They advised me that I was not the first one trying to send a parcel from Ebay today. How do I go about this!? I need to send my items to my buyers and im stressing.

[tressygirl]

Yep, others are having the same issue today, many reports of this coming through, you are not alone.

Some are reporting  this to CS,  and being told they would be sent a new label!    Hmmm!   Personally,  with the seemingly hundreds of cases which would need to be dealt with,  I wouldn't solely rely on this to happen.

Another report CS states it's a Royal Mail issue and will be solved in 24 hours ?? 🤔

Seems for the time being, the answer is to either buy your own postage label through Royal Mail / Post Office,  and manually enter the new tracking details.  Or, try again later for an SD label.

Then, for the unused label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@chloe_973