01-08-2025 2:34 PM
Hello. I purchased an expensive item in Dec 2024. Prior to purchase I enquired about the warranty. The seller replied one year. The device malfunctioned after 7 months and now the seller is saying they won’t cover it. Luckily I have thr messages confirming the warranty.
I want to contact eBay suooort about this disappointing issue, but can’t find any option to do so for this particular issue. Any help would be much appreciated.
01-08-2025 2:50 PM
Ebay don't get involved with warranties.
Outside of the 30 days Ebay give you to return a faulty item, this sort of issue is entirely between you and the seller.
01-08-2025 2:54 PM
01-08-2025 2:57 PM
Paypal won't do anything either.
They give you 30 days to initiate a chargeback for a faulty item and a very generous 180 days to start a claim for an item not received.