Yep, others are having the same issue today, many reports of this coming through, you are not alone.
Some are reporting this to CS, and being told they would be sent a new label! Hmmm! Personally, with the seemingly hundreds of cases which would need to be dealt with, I wouldn't solely rely on this to happen.
Another member has reported CS telling them it's a Royal Mail issue, which will be solved in 24 hours!! 🤔
Seems for the time being, the answer is to either buy your own postage label through Royal Mail / Post Office, and manually enter the new tracking details. Or, try again later for an SD label.
Then, for the unused label:
- If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
- If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@ebamardan
