We wanted to let you know that some of the emails you sent to your buyers this week couldn’t be sent

Reaching out to see if anyone else has recieved an email relating to sending emails that violate policy.

 

on my own investigation, i use Royal Mail to ship my products and use the API fuction to import these sales from Ebay to RM - RM then send updates to the senders email address (Ebay's since they changed from customer personnal a year or so ago)  for delivery via tracked services, this is were the now violation comes from as they are classing this as outside contact.

 

So do i now need to make sure that i dont send email notifications in this manner, leaving it to Ebay's own interanl method?

 

Thanks All in advace for any suggestion

 

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