Seller News: October 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Counterfeit purchased
I purchased a (supposedly) Tiffany necklace for my granddaughter for Christmas, it arrived with all packaging of Tiffany. The necklace was in a heat sealed bag as it was for a present I did not open it. I ordered another one from a different seller o...
Parcel never delivered to my address
Has anyone ever experienced a situation where the parcel was delivered to the wrong address and a refund was never given by eBay. According to the courier company proof of delivery, the delivery was made to a wrong address in the same postal code are...
I need to return a recent purchase, but it isn't showing on my purchase history
Hi All, I purchased a phone for my brother on the 8th October. He's in Spain and the phone isn't charging normally. I need to contact the seller but the purchase isn't showing up on my purchase history. I've tried contacting Ebay customer service sev...
Not purchased deliveries
I have received two parcels, one containing 1 fake polo beanie hat and the second parcel containing 2 fake polo beanie hats. Can anyone enlighten me as to why this is happening. I 100% have not ordered or purchased anything like this before. No money...
International postage tables are no longer working - is it a settings issue?
Hi,I have international postage tables set up to provide an accurate P&P cost depending on location. However, for the past few months, eBay is showing some buyers a flat rate regardless of location, rendering my postagle tables pointless.For example,...
buyer selected a pre-paid postage label from ebay, then cancelled the order
Hi,I offered free delivery on an item, the buyer selected a prepaid eBay postage label which didn't cover the weight of the item with packaging (£2.94). I was charged for that label since I offered free delivery. The buyer didn't know how to cancel t...
Watch
So I buy a watch from a seller and first he told me around 10 working days, he then message me saying it's posted and on its way so 3 to 4 days, but my eBay is saying paid not sent out, no tracking, so I cancel it yesterday and he denied it and said ...
Ebay selling and Me
Am selling on here for the first time in ages....In creating 2 listings I've come to understand why when I'm using eBay as a buyer it has become so difficult to find what you need locally with foreign sellers being prioritised over UK sellers. AI alr...
Multi-variation listings make it near impossible to find products for the cheapest available
Can any one help please.Ebay make it impossible to find the cheapest price for individual items when they are part of a muli-varition listing where search results and shown as a range. So most sellers include a pointless, very cheap item so they are ...
Random offer
A company has sent an offer I didn’t ask for. Usually you can delete these. This seemed to delete from notifications page. It still shows in the bids and offers though? any idea how to get rid of it?Thank you
Changing delivery method after sale
I have just sold something and it's listed as me paying for delivery (which I am happy to do). Although the item is fairly small, it is expensive and I want to send my Royal Mail Special Delivery (and I am happy to pay for this). However the simple d...
Buyer Turned Up To Collect Without Code Then Left - What Next?
I sold a chair on EBay and the buyer has been difficult about collection, initially only wanting to collect at short notice on the only morning in the whole week that I already told them I wasn't available. They said they were too busy to collect it ...
Evri have stopped trying to deliver my sale
I sold a pair of bike tyres about a week and a half ago. I dispatched them using eBay’s default Evri service. I can see through tracking that Evri tried to deliver twice, with the last attempt being over a week ago, but since then Evri have done noth...
The eBay system deliberately hides items for sale
The eBay system deliberately hides items for sale if you're not using promotion. 1) British Navy WWII Epaulettes Shoulder Boards Naval Monnery's Outfitters eBay item number:157430956625 Start time: Oct 31, 2025 01:40:06 PM GMT 2) British Navy WWII Ep...
Counterfeit items
Ive brought a north face brand new tracksuit and it's turned out to be an obvious counterfeit item. I've contacted Ebay they don't care they just say return for a refund. Which i get why but I just dont see why they think it's okay to just return to ...
Auto Reply Messages
I have been looking for an out of office hours auto reply message setting and can not find anything except the time away auto reply for long periods like holidays. As a business, I don't want to be answering messages at the weekend or evening and cus...
Extra UPS charge.
I ordered a radiator from a company in Germany that said shipping to the UK was free, but now UPS are asking for £26.00 before realising package. Any experience of similar?
item not received
i have not received correct payment from ebay for an item not received although received a case number the automative customer support does not respond to my comment that they have not paid the correct amount. What can I do next?
Simple Delivery chose Evri but I used Royal Mail. How to mark as dispatched?
I forgot to opt out of Evri as a courier for Simple Delivery. Done now, but mean time, I sold an item and eBay says to dispatch via Evri. I've posted via Royal Mail but have no way to upload tracking information or mark as dispatched. I've sent the b...
What should i do here? Seller acting abusive towards my returns request
I recently purchased a job lot of 7" vinyls buy making the seller an offer which was accepted. Having received the lot, i wasnt happy with the condition or the description - dont think it was accurately described at all. So, i messaged the seller pol...
Unhappy with ebay policy
Does anyone know how to raise a formal complaint with eBay?I have a complete farce of a situation and call centre "supervisors" telling me it is not possible to escalate a complaint past the level of the AI complaint form!I have had two centre staff ...
Payment taken after auction closed
Hi Paid for a large item earlier and contacted the seller to arrange collection. He says he closed the auction some time ago as there was no interest. How can I claim a refund?
Evri is failing to deliver to Post Offices, choosing Click & Collect on eBay purchases. *bleep* & why!!?
How many of you have chosen Click & Collect to the Post Office w/ Evri being the only option, and packages have not been delivered??? Since 21st, and starting 12th/13th, Oct 2025 etc. North West London; Brent, Westminster etc. Tracking on eBay says t...
Selling
Hi recently sold some alloy wheels on eBay not understanding how eBay works now thought they had been paid and buyer contacted me to arrange collection i told him that I would leave them outside he picked them up at the agreed time as seen on my CCTV...
Buying knives
I don't use a credit card, only a debit card. How else can I verify my age?
Resolved! Purchased item for collection only, no response at all from seller, paid via paypal, what can I do?
I used note to seller at time of purchase asking about collection. I sent a message saying the same the following day and again two days later. Later that day I decided to try to cancel the order based on the item not being received (I couldn't see a...
Important: Temporary Issue with Simple Delivery Evri Ship-to-Store Labels Impacted orders:
i had a Impacted orders: due to Evri/Ebay missing item = ebay say the item was delivered but it was not =
Seller isn’t sending the order
Hello, community. I need your help. I ordered a collection of clarinet books for 130€. I have been waiting for almost a week now and the seller, hasn’t replied to any of my messages, send the order or atleast prepare it. Have you been in a situation ...
signing in
any help please, ive a few items for sale on eBay and everything going fine until my apple laptop ask me to clear my laptops history, now eBay is saying i haven't got an account so i can't see anything im selling or if there are any bids.
Ebay postage list package
I have an issue, an see any way to resolve. I posted an item using eBay postage label, all good, but the revived an email saying that the ebay postage has an issue on their end, and the item will come back to me, to resend. However it hasn't come bac...
Large Letter to the USA
I seemed to be blocked from using Royal Mail Postal System to the USA which is only £8.50 Large Letter . For the same size its Over £17.00 to send via GPS is there any way out of this
Ordered an iPhone and it has not been delivered.
I bought an iPhone in September but it was not delivered eventually got a refund from eBay. Bought another iPhone in October - the same thing has happened. The tracking details says it is still at the sorting office. Still waiting for a refund. This ...
About item location policy
As i am living in uk i hav just chated with a suppplier but he is in china and will ship items from china..As while listing item i saw the option for changing item location can i mention item location as china as my supplier will ship it from china
shop showing half my products
hi i am setting up my listings for my shop and only 3 out of 6 products are visible
Reporting counterfeit items not working
Recently there has been an explosion of counterfeit bullion silver bars appearing on Ebay, there is even a section 'counterfeit bullion' to use on the not allowed items, some counterfeits are blatant with the sellers having .999 silver bar in the tit...
My item says delivered and eBay have closed my case yet it hasn't arrived and the image is of office
My item says delivered but it hasn't been. eBay have closed my case saying it's delivered how can I appeal it? The image on royal mail is a desk at their serting office as there's multiple items in the image?? I've clicked on submit appeal on the app...
No "Customise" link on seller Hub Overview page.
I have NO customise view link on my seller hub page?Has been like this since addition of top bar with balance etc listed.Anyone else have this problem?Any ideas?Thanks!
Combined Postage
I have a buyer saying I combine postage on their purchases. Having listed via the eBay app I can not find a way to do this. When I try eBay says items managed by them for postage is not allowed to be invoiced. Does anyone have a resolution to this?
Item withdrawn from sale.
Hello. I received an email from EBAY stating that the item I bought had been withdrawn from sale (it may pose a security risk). I was advised to contact the seller, which I did. The seller replied that EBAY had sent this message to all of the seller'...
Can’t confirm bank details
No matter what I try I can’t seem to put my card details in to cash out, it keeps coming up with error and it won’t accept my details, can anyone help me?
Global shipping programme
I sold an item to a buyer in Spain. I used the global shipping programme. The item arrived at and dispatched from the ebay hub. Delivery in Spain failed. Buyer requested a refund. I thought that sellers were protected against loss once the item had d...
Item sent by DHL has not been delivered to buyer yet (7 days later).
Hello, I sent an item to a buyer using simple delivery via DHL (as it was a bulky parcel). The item has been sitting in the final depot (Birmingham) for 5 days now without delivery attempted. How can I escalate this. I can't find a way to contact DHL...
listing template
i designed my listing template couple of years ago. I just happen to restart my ebay shop and edit my listing template. however i do not know where is exact link where you can EDIT your listing template? after long years i dont know where i did it or...
Sent from uk return to China?
Bought an item off eBay senders address is in the UK but to return it it has to be sent to China obviously with higher costs why?
Buyers returning items because they've made copies
I am hearing about buyers asking for high resolution images of paper items so they can make copies without the need to then buy. A watermark used to suffice but with AI and lesser tools this could be removed. What is the situation if a buyer buys an ...
Warranty - problem with seller
Hi,I bought an alternator for my car on the 27th of August — a refurbished one from an eBay seller, with a one-year warranty. I also had to send my old unit back to the seller. Unfortunately, after 3–4 weeks, the alternator stopped working. I got in ...
Putting in a complaint
Is there any way of submitting a formal complaint about buyer/seller??
Sellers not updating stock
So I have bought the same colour skirt from six sellers - waiting over a week, item not delivered, notify seller, receive a refund. Same procedure each time. I've contacted a couple of the sellers to ask if they have the item in stock and no, sorry, ...
I've just by mistake cancelled a returner
I've just cancelled a return by mistake & the system will not let me reopen the return,I have contacted the seller as still under the return period explaining this, I'm going to print the label and return tomorrow. Hopefully I will get my money back.
Ebay shop subscription
Hii just subscribe to basic shop plan today 31 october, 2025. Why does it says renewal date 1 november 2025. im a bit confused
Paid for Simple Delivery postage TWICE by mistake
I posted the item today but I didn't realise I had paid TWICE. How can I get a refund?
I have bought an item or thought I had. Payment taken from Klarna but not appearing on Ebay .
I thought I had bought an item and payment taken from Klarna . I now can't cancel the Klarna payment as there is nothing to show from Ebay that I bought the item. Klarna want proof that I have cancel it but I can't provide this. What do I do?
Postage
Hi, When i post a golf club it only gives me a shipping option of dhl bulky delivery that is a home pick up. I used to always drop off for parcelforce 24 befor this simple delivery nonsense. Any help? Thnx
Posting/shipping. I have a parcel 460x 279x1300cm's. How do I ship it?
Posting/shipping. I have a parcel 460x 279x1300cm's. How do I ship it?
Payment
I recently made a purchase, received a message that my payment had failed, could I please pay again. Checked bank account details payment had been taken, contacted vendor they had received payment. Has anyone else had this issue?
Postage
Hi, there seem to be a problem on delivery on an item I have sold, item number is 396743996096, I posted the item an buyer has no received the item, looking at tracking it says there has been an attempted delivery, I have explained this to the buyer ...
Why didn't a buyer receive my reply to their question? They then left negative feedback for no reply
The buyer received the item, but sent me a message saying there was no paperwork. The listing didn't include any paperwork which I explained in a reply. I then received negativefeedback for not replying. I n the message thread was a note from ebay "Y...
Problems relisting
Having problems with my relisting as every time I want to relist an item a message comes up saying 'Add at least 4 photos. Buyers expect to see photos of all angles and defects'. I then have to take more photos to upload which can be a pain. I though...
Ebay and the seller corrupt
The seller is corrupt and ebay are supporting a fraud and theft and the seller is also selling illegal drugs and ebay supports this
Evri will not accept any medium sized parcels
My local drop off shop has said that he cannot accept any medium or large sized parcels fro 1 Nov 25. How can I let EBay know because AI will not discuss the issue???
Additional £1 charged separately
I've been charged an extra £1 by ebay when buying items. I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay in the last two days.This was not a charitable donation.I've reported this to ebay, and they are investigating. L...
Please introduce InPost.
Hi. To improve eBay l think we should introduce using InPost like an option for buyers. InPost got easy app to send and pick ups, and got many lockers now so we can use it 24/7. Hey eBay, pls start advertising it to all eBay users. It will pay you ba...
Recalled product
Two years ago I bought led strips 26-10571-77565 and they have been recalled. The seller will not help with a return label or refund. what do I do?
personal account (seller account ) verification
helloplease, did anyone go through this? It's been over 5 working days since I created my eBay account and provided all the necessary information, including payment method, all my listings are pending. My account has not been verified, and I have not...
Refunded an ordered instead of cancelled
I have refunded a buyer for an items they bought. I realised that it was damaged when packaging it for transit.I now think that I should have cancelled the order instead, so they can get their delivery refunded too.When i try to cancel, it will not l...
REFUND
Order just a thermal paste a month ago and guess what I still don’t have my order thanks to this great service Thay not even answering my question and the seller is fake who scamed ppl
Refund request
Hi I have had a request for a refund today 31st October on a Lego set sold on the 29th September. The reason for the refund buyer stated box felt light and reported it had already been opened and parts missing. This set was purchased not recently fro...
Refund
Item delivered 27th September, request for refund received today? After a month of them having the item do I need to refund it?
Listed my item but no cannot find it
Listed my item Thursday night say listed but cannot find it in search
"0 result" when searchig in motorbikes, even when there's 1000's. Have checked settings. Need help.
"0 result" when seaching in motorbikes, no bikes only parts shows. Have checked settings, seems ok. Any ideas?
Money on hold
Good morning. I am being asked to add a card to my account as the one on currently is on hold. I don’t know how to sort this as all the details for both my bank and card are correct. I don’t have another card I can use. Any help would be gratefully r...
Can’t find my item when searching for it
Can’t find my item when searching for it. I put the same words that are in the title and click search, I click sort by distance nearest First, I still can’t find it and give it time. I took the advert down. I relisted it and I still search and I stil...
Ebay Global Shipping Issue
Hi All,I do not ship to USA, or Europe and I have excluded these locations in all of my listings Global Shipping. However, my listings are now showing that I ship to USA and Europe. My postage is set up correctly to exclude these continents, but it k...
Problem with duplicate listings
Hi everyone, I have read up on the forum about a problem some sellers are getting with dupicate listings. I could not find the exact problem I am having.At the end of my auctions I relist manually from 'Ended' sometime back to auction, sometimes to '...
Re a Purchase of a camera
I purchase a camera outfit for £155.64 the seller the next day send me a massage to cancel due to the camera was damaged. So I did and put reason for canceling order by mistake. The seller refund me then partially and kept £30.30 for VAT Without tran...
Selling - wrong item delivered
HelloI am going around in circles trying to get official help from eBay. I sent a small item I sold via tracked Royal Mail and simple delivery. The item delivered was completely different - a large coat. I can only assume the label I saw being stuck ...
Simple Delivery
I have today been told that Evri packages are processed automatically by machines. In my case, I put a small box inside a flexible envelope and apparently the machine has torn the envelope, and the box apparently fallen out.So my item ended up being ...
money taken from my account for goods I have not received or ordered
on 30th October money was taken from my account - twice. I have not ordered goods from ebay for many years. Where do I go from here?
Ebays postage label robbery
Has anyone managed to get a refund in 14 days when ebay overcharge for labels Simple delivery is proving to be anything but simple .
Negative feedback left incorrectly, ebay won't remove it
seller bought item i gave full refund as realised the description was wrong (and then they would have received an item not as described) They left negative feedback saying i gave no reason for refund. I sent them a screen shot of the message i sent...
Returns Label
The seller has credited me in full, and they have been excellent to deal with. However, I can't print a return label. When I clicked on Print Label, there was no label to print. Please rectify.
New seller please help!
Hi I listed some items yesterday but they aren't showing up on searches. Am I doing something wrong or is there a delay?
Viewing prior to purchase
Should I allow a potential buyer to view an item (bicycle) before deciding to purchase? It seems fair enough, but would I be able to put my address in the chat?
Im trying to send parcel back but there is no postage label tryed contacting seller but ignoring me
I'm trying to send parcel back but there is no postage label tried contacting seller but ignoring me
billing error
i have already set up a billing method and got an email confirming it, but my suppliers still cant publish my product due to an error from ebay. ''requires you to set up a billing method with them before they enable your seller account''
Fake item
I was sold a fake item for a substantial amount of money. I requested a return but the seller declined. How do I go about getting a refund? Thank you.
Resolved! eBay Live Chat Bugged Not Working
Yesterday I tried to Live Chat with eBay support but apparently no agents were available as it only gave me the option to request a Call. I'm currently abroad in Indonesia and I need eBay's help regarding a return request, but I can't take a call bec...
Resolved! Parcel was cut open item stolen
I bought a phone second hand of eBay. I received the package with signs a knife had opened the package and the phone box was gone, only cases remained. I cant find a relevant case that i can open to get any money back. Help
Seller won't reply to message
Hello allWondering if anyone else has had thisAm very interested in an item and messaged seller asking legitimate questions which would like answered before buyingNo reply, tried again, no reply, and again no replyItem still listed so not sold yetWha...
Buyer paid but hasn’t collected item from post office.
I sold an item to a buyer and Royal Mail attempted delivery 7 days ago. The buyer was not home and the tracking information says the package was taken to the buyer’s nominated collection point, which is a post office. However, the buyer still hasn’t ...
problems using the PO and the QR codes and tracking service.
Hi - I am a seller and I am having real difficulties using the PO to post items using the QR codes and tracking. The QR codes do not come up instead a message reads ‘ Your email is not valid’ …. I have not had any problems with Evri and have successf...
help
help input wrong email when purchase guest account cant find order details
calculate postage for an umbrella
Hiw do I get postage price for a tube?
Account not showing collected by postman on simple delivery
Hi my account on my sold page says an item is overdue for sending when it has in fact been collected by postman on simple delivery I’ve tracked the item & it says it’s been delivered. I’ve contacted my buyer she’s received the item & is pleased but h...
Simple Delivery really doesn't live up to it's name
So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, t...
How to provide an address for collection only
Hello helpful people. I listed an item as collection only. How do I provide my address to collect from. I’ve tried to message the buyer but the message won’t deliver as giving contact details is outside of eBay rules. The buyer hasn’t paid yet. If he...
Post office tracking doesn't seem to work
Hi, I sent two parcels on 27th, and they still have not been delivered. They're showing as still being in the post office when they're not. I can't see it likely the tracking will start working. And now I'm thinking the same might happen with 2 other...
simple delivery
I am trying to list items and selecting simple delivery (royal mail only) all seems ok in the listing but when I go to list, there is an error message saying issue with postage policy. It states that simple delivery overrides this so I don't know wha...
Accidentally clicked wrong return reason an won’t let me go back
I accidentally clicked the wrong return section and it won’t let me go back and change as i accidentally clicked for the reason of return that I found a better price when I was meant to click that the item does not match description please help
packlink overcharge for an 'overweight item'
Hi, very frustrating but i received a message from packlink to say they are charging me an extra £3.18 for an item that they claim weighed 1400g. The item i sent was a 2 inch high pewter bird figurine that weighed 85g, it was wrapped in bubblewrap an...
photos missing
Hello, I am wondering why a lot of my photos are missing from my advert... This is NOT helping me to make a sale...
Case closed against but Item not arrived.
I paid 80 euros for an item from Germany, shipped by DHL. Tracking says DHL could not find my address so could not deliver. Opened item not received case with ebay. Ebay says seller has proof of tracking so ruled against me and refused replacement or...
A new postage policy under Royal Mail for an item to be sent 2nd class, Small Parcel
Hi. I appear to have a number of options to select under postage policy ie letter, large letter with the cost (sometimes the wrong amount) for the service selected. I am unable to select or create a policy for small parcel and £3.50 cost. I have a nu...
Postage error.
I have generated a postage label through eBay for evri.I made a mistake with the weight so I need a new label, otherwise I’ll be charged £10 or so…more than the value of the sale.How do I generate a new label, paying the difference?Thank you.
Damaged in transit
Hi I sent a golf club to the Isle of Arran on 20 Oct via Evri as eBay suggested. It only arrived today and the shaft is snapped. Please advise next steps?Regards
using e bay to purchse items
I am having trouble using E Bay to purchase items.I did not use E BAY for some time as I was in and out of hospital for a spell.I am now able to use you again
Sell for £10+ get £50 Coupon
Once I receive the Coupon from Ebay I can spend this on an item worth £250 or more. However, im unsure if this includes refurbished Tvs from retailers such as Argos or Currys. Can someone help??
Defective product
I just received a message from eBay informing me that Item details: 375565763516 - 5/7L Electric Dough Mixer Home Auto Kneading Dough Maker with Ferment Function has been reported by UK Trading Standards for not being compliant with the Electrical Eq...
Express delivery
With the new simple delivery system. I have no option to have express delivery when buying items, despite every listing saying you can.
Simple Delivery Not Seller-Friendly
Simple delivery is neither simple nor environmentally friendly for sellers. In the past it was possible to add a small amount to the postage to cover the cost of packing materials - purchasers wouldn't just want a label stuck to a jigsaw box which ha...
I
I ordered s23 ultra cracked screen 130£The saler send me only box inside no phone.plese I want return my money back please .the is no phone only box inside no phone.i want return my money back please
Miss delivered item
I have received a parcel in error for someone in Littlehampton. Delivered by Evri but they can't be contacted
Fire
Our property was affected by a fire to a neighbouring property, and is still an active crime scene, we have not been allowed back in for the past 2 days and now have overdue shipments, I have managed to contact the buyers, who are all very understand...
QR code
I normally get my QR codes sent to my email address so that I can photograph it for posting. However the QR codes for my last two sales have not arrrived in my email and I have no idea why as I did everything the same
Buyer did not pay
Buyer won my auction for car, they made no contact and didn’t pay. I waited the 4 days before cancelling the sale, however on checking the buyers feedback he has not been given a non payment strike, also is not allowing me to leave negative feedback ...
Abusive buyer, and e bay has done nothing
Hi everyone, I have been with E bay for several years now and pride myself on my feedback and only selling good quality items. I dont sell large numbers and its not a business .I have recently had an incident where a buyer won my item then refuse to ...
Leather gloves
I think its discusting that you order a size which you are and it comes smaller I also think its discusting that you have to pay for postage to return the items
18 hole battery for golf trolley purchased in dec. 24 with 12 month warranty.
battery is supposed to run for 18 holes. have contacted supplier and carried out readings for them and they say battery is ok but it only lasts for 16 holes. have used friends 18 hole battery and it is fine. where do I stand?
Resolved! Potential Buyer being told "unfortunately this seller will not deliver to Ireland"
I am based in the UK. I have an item listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed. A potential buyer located in Ireland, has tried to purchase the item, but is bein...
DHL haven’t collected parcel. Getting no response from them.
Hello,I was due to have DHL collect a parcel from me on Monday 27th, but they didn’t come. They rebooked for the 28th and didn’t show up. Likewise the 29th. Now they don’t respond to my requests.Ebay automated assistant isn’t any help. What can I do?...
Cant view details of item for sale
HiI cant view any pics on item for sale past 1st one. Or see further details. Anyone know why. Or have a way of contacting ebay. Cant email as it doesnt fit into any of their topics. That assistant is no use at all. My account hasnt anything past wha...
Motorbike sold
The buyer came today and picked up the bike. I reduced the price by £310 as there was a fault that was not apparent when advertised, although it was a project.I have clicked the item as sold and clicked on the dispatched button.This is my first time ...
Postage label
I have had a postage label created but I need a new one as I put the wrong collection in by accident
Item posted day after a cancellation Request
Hello. I ordered an item at 8.50pm on the 29th. I cancelled it at 10.52pm on the 29th as realised I probably needed a slightly different size/item. A tracking number provided at 9:47 on the morning of the 30th. and Cancellation was declined - now say...
Urgent Assistance Required for Order Purchased on 13th October
Hi,I purchased an item through eBay on 13th October, and this is my first time making a purchase on the platform. I am having difficulty contacting eBay customer service, which is unusual for me as I can normally reach customer service easily on othe...
Change of address and collection of parcels
I need to arrange another collection but to my new address because the first collection was from my old address, But on the system it says it has been scanned by courier but I still both parcels and i need to get it to the buyer
Micro Deposits
Hi I was emailed to say micro payments would be in my account on 2nd October nothing has arrived. Finding very difficult to contact EBay tried various routes but no joy, was in a loop with a Bot with an unsatisfactory conclusion where I was just sent...
Purchase
Why can’t I purchase any items. Can’t add to basket or buy now?
eBay will not listen
My buyer and myself are at our wits end trying to get eBay to grasp our situation.My buyer collected the item. He did not have a buyers code. He paid eBay but they will not pay me. eBay says he has requested a refund but he has not. eBay want me to p...
UK Domestic Postage
On 5th September E-Bay sensibly changed their policy on UK Domestic Postage to allow low weight low cost items to be excluded from their "Simple Delivery" process. I have been unable to find a listing of what sale categories are eligable for this. Wh...
Late delivery
From 1 month i orderd but still nkt received and no one responding
Postage
Why are eBay’s estimated delivery’s so false? When I send second class they are giving the buyer next day delivery this is so misleading and causing me many problems being blamed for late delivery!!
Shine ES 335 guitar
I need to make new bid for ES335 guitar after using maximum of 3 bidsI have contacted the seller and agreed a new price but need to make a new bidThe seller is MRDCGORDON
final sold price not right
Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...
No October packaging voucher? (Featured Shop)
Hi everyone,I just wanted to ask if anyone else with a Featured Shop subscription hasn't received their monthly packaging supplies voucher for October?We have 2 active eBay shops with Featured subscriptions, and neither account received the usual vou...
goods collected but not paid
Advice if anyone can-Looks like Ive cocked up-Buyer collected when i had booked as delivered-I then cancelled the listing as agreed so he could re-buy with a collection instruction(I realise this was a mistake) and now he wont rebid and has the goods...
redress from courier for a damage in transit item
I recently sold an item which my purchaser said he had not received. It turns out the courier had damaged the item in transit which they let me know about. Can I claim for this and how would I go azbout it. I have had to refund my purchaser
I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,
I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,i have tried to get to fresh meat but it just wont let me, anyone have the knowledge to do this TIA Anne
Pictures not showing on search page when signed in.
Hi, I am having a problem with pictures not showing on Ebay search page, when I am signed in. They show when not sign in I have enhanced tracking turned off in both tabs. If I clear cache when signed in they appear but as soon as I log out and back i...
Refund
I recently sold this phone and the buyer received and is saying there is scratches on screen but there wasn’t any when I sent and he want a refund but as I put this up for 25 and it’s worth more just to get rid of it it’s fully working with charger ...
Buyer false claims
The buyer opened a return saying the packaging was damaged, but I clearly described that in the listing. Now they’re falsely claiming the Dyson hairdryer is fake. It’s authentic, and . I’d like eBay to review this before any refund is processed.” Als...
THE ITEM WAS PICKED UP
Hi, the seller of the Singer 306k machine I bought on 11th October 2025 sent his driver on 27th October 2025 to pick up the sewing machine from my appointment, he has refused to refund my money and I don't understand why u guys are still asking me to...
Resolved! TRYING TO REMOVE SELLER
I cannot remove this seller "custom made men`s suite store " from my basket .I do`not wish to buy the item and I am trying to remove it , but the ebay basket does`nt respond either when trying to remove or save seller for later it is therefore stoppi...
Resolved! Cancelling an order but cancellation declined
I requested a cancellation on an order 22/10 before item had been shipped, this was then declined- no reason given but I then received tracking info by text (no tracking info on ebay) stating item posted on 24/10 - two days after my cancellation requ...
Resolved! Dispatch Notification
Why does Ebay assume that items are dispatched the instant I print a label? Being old and decrepit, but still having a life that does not revolve entirely around Ebay diktat, my sales are posted next day at the earliest and often two or three days la...
Unknown item received
Hello, I have received an unknown item to my address but it says 'return to sender'. It weighs around 10 kgs. I have not opened it. It is delivered by Evri. What should I do with it? Any ideas please.
How to accept/reject authenticated item with minor defects.
I have bought a watch. At authentication, a minor defect has been identified and ebay is waiting for my decision to accept or reject the item. However, i cant find any button etc to accept or reject.
Postage no service available
I sold a rod and it says generage postage lable. When i go to click that it says no service available.
Ebay ring back 2
So after asking how to get the ring back service and being told it was a Waste of time as Ebay won't refund me , So I went onto the net a found the link , I got Ebay to ring me and they have actually refunded me . Some of you shouldn't be giving advi...
The item I received was fake
Hello, I am writing this message to let you know that the perfume that I received today was fake. Could you please let me know what can I do now ?Thank you.
Royal Mail return
Hi ,I am trying to send back a parcel via Royal Mail return. The label eBay gave me don’t work ? anyone else have this problem ? what do I do now ? Thanks
Viewing purchase details for a purchase from 2014/15
How do I view a purchase from 2014/15 ? It only goes back to 2017 ?
Unresponsive seller
Bought an item from a local seller, paid and have tried on several occasions to collect. Seller is completely unresponsive. Been a week now. Have asked ebay to cancel the order but not heard anything. Feeling frustrated tbh
Slow to upload photos then crashes
When I try to make a new listing, it is slow to add photos then crashes. I can add new listings on vinted without any problems so it's not internet speed, it just seems like it is getting harder all round with eBay
help wih a return
Hello, A buyer wants her money back for an item I recently sold ref 08-13744-45223. This is the first time I have had a problem. All the items in question were fine, however, its no problem to refund her in order to mainatain my 100% record. I have t...
Sold Item postage label, with wrong return address
Hi All, Is there anyone that can help me with this issue, I have sold an item and when I have gone to print the label for postage, the label has the wrong return address. I have checked all my information and my current address is in the return secti...
Buyer with no feedback and a member for less than a month... I dont want to proceed with the sale
For context I sell pokemon cards, a member has brought two cards which is great. The issue I have is that the member has 0 feedback and has only been a member of ebay for a month. Because of the well known pokemon card scams I dont wish to proceed wi...
stolen property
My bike was stolen last week and has now appeared for sale on ebay. The only way to retrieve it seems to be to buy/make an offer (or get them to agree to a viewing and I can get police to come with me)Has anyone had experience of this?
icloud
Hi all,I bought an apple mac in April for my son for him to use at University Sept but the time he looked at it he told me some bad news he couldn't use it because the last owner left his icloud account on it,so we cotacted him and said I can't help ...
How do I get hold of an old postage label?
I need a copy of a postage label that is more than two weeks old. Is there a way of getting this from Ebay?
live listing amounts keep going to 0
anyone had this issue? when i go in to check live listings, some amounts have went to 0 even though i haven't sold them all. i change the amount but within a day it goes back to 0.
Item wasn’t received and iv given a refund out of my own eBay account
Item wasn’t received dispute has been raised and £117 has gone from my eBay account!!? its DHL problem ?
Car Event Sponsorship / attendance
Does anyone know how we can contact eBay to see about eBay motors sponsoring and attending our car event?
Postage for multiples of the same item not working
Hi, I listed a Buy it Now with 3 of the same item as the quantity available. Someone has bought 2 of them but ebay has only charged them 1 postage fee. The cost to send 2 of them is more than the single postage that ebay has charged as it takes the w...
Resolved! Parcel not received
I ordered item on 24 Oct but I didn't get my parcel.
parcel force not recognising tracker number
Is there any way of contacting someone to chat to from Ebay or is there an email address for them, I have a package to return b y 12th November, but Parcel Force "cannot recognise tracking number" which is printed on label I have printed from Ebay si...
Returned item smells
I accepted a return as the item had a tiny hole (large hole according to buyer, but that's not my point). Received item back but it smells of body odour! What do I do? If I report the buyer, can she see the report as this does seem to be a sensitive ...
Sent package to wrong buyer
Hi all, in sending something to a buyer, I printed what turned out to be the wrong postage label and sent it off. It’s only when the actual buyer contacted me to say the tracking hasn’t updated that on looking in to it, I could see my mistake. I have...
Evri stole my item and ebay won't refund me
I had a item that was due to be delivered on the 15th October by Evri. I wasn't going to be in so I requested that item to be sent to my local post office instead.The tracking marked the parcel as delayed on the 15th. It remained like this for a week...
I bought an item
I bought an item yesterday and it’s not showing in my purchases but money was deducted from account,and the item is still that it’s available for purchase.
An item I am selling is not counterfeit but eBay claims it is and have removed the listing from view
An item I am selling is not counterfeit but eBay have removed the item from public view. I disagree, what can I do.
Is Aquiline a legit company
Is Aquiline a legit delivery service
Injectors
Hi have buy 4 Injectors on 22/6/25,but two off them not working,returned to the seller in July and still don’t have replacement item or refund can you help with this please.Item ID 405905234152Order number 16-13224-27772
Posting weight of item over tracked weight
I used ebays simple delivery for an item I have just sold. The weight is up to 2kg, however, the item weighs just over 2kg. Can I pay additional posting at the Post Office and if so, what then happens to the original tracking number that the original...
Resolved! Automated return question
A buyer made an offer and purchased an item. The buyer then subsequently put in a return. Ebay's system has automated this process and accepted the return an refunded (though it does look like ebay have covered the cost and it says i won't receive th...
Short payment from Ebay!"
I just sold an item for a modest £10 incl postage. Ebay has only credited me with £7.28. This is the second time this has happened in the last 10 days. Any ideas?
International sale - return postage
I am looking for some advice as when speaking to customer service they have given me 3 different answers. I am in the UK and sold an item to someone in USA. I used the Global Shipping Programme. They complained the coat wasn’t listed correct size (la...
Postage
Hi I am new to selling on EBay, I was not aware that I can print off shipping labels and drop off - I used Royal Mail instead and paid extra for this will this be refunded to me?
combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?
combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?There is no option to just mark the item as dispatched. I fear it will just sit there saying i have to post it.Even if i purchase a label (which i don't want to...
Delivery
Hello there I did not receive my parcel. I think the delivery driver drop that on in the wrong house
Ebay ring back
How do ypu get Ebay to ring back ? I've bought an item and the item is tracked with Royal mail in their wisdom have left it on the Doorstep and claimed that is delivered at 12.23, only for me to arrive home at 17.10 to see that its gone . The seller ...
Age verifiction
Hi, is there any way other than credit card, which i don't have, to confirm my age? I'm 61 and have been prevented from buy a mitre saw and now a set of chipsticks because of ebays policy on bladed items. The only crime I'm going to commit with a mit...
Item not received
I ordered a cd on the 15th of August . This was in advance of the release date - 3rd of October . I did not receive the cd and contacted the seller twice with no reply , I raised the issue with ebay asking for a refund but was told the time was outsi...
Item removed for policy violation after sale
I recently sold an item but shortly after, I received an email to say it had been removed due to policy issues. I have appealed and upload receipt. Anyone been in this position? I have notified the buyer but a bit frustrating
Feed back
Why can’t you leave feedback if an item that is cancelled by the seller but you have been waiting nearly a month for your item. I feel it is very unfair that you can’t make your point to the seller.
Simple Delivery preventing buyer paying
Item sold in the UK, with a UK address also in the UK. Simple Delivery is set up with Evri as the courier. They do make deliveries in the buyer's postcode, but at a small extra charge. There does not seem to be any way amend the delivery charge to su...
Pre-paid label Simple Delivery - Accidentally closed the tab so now have no access to it
Can anyone give me a suggestion on how to access the pre-paid postage label and qr code as I accidentally closed the tab on my ipad and now seem unable to access it
Postage paid not used
Label printed in error, not used refund required, how to achieve this? thx
Repeated Ghost Buyers on Vehicle Listings – eBay System Being Abused
Hi everyone, I've been an eBay member for over 21 years now and this is the first time I've written on here, I’ve now had this happen three times in a row selling my old 2003 Toyota Hilux (£2-3k) on eBay Motors. Buyers have been making offer, then co...
Item not as described so I returned it but seller not paying or replacing
I ordered this gym equipment that unfortunately isn’t fit for purpose. The machine isn’t commercial grade and is defective in its movement for its required use I have attempted to adjust certain working parts on the machine where it has obviously bee...
Resolved! Max bid was me but I was outbid
Highest bid was made by me however I was outbid and I have contacted the seller but I have not yet received her reply. Any advice would be helpful.
Dyson Hairdryer
I bought a Dyson hairdryer which was described as "Brand new Genuine". I have a letter from Dyson confirming that this is a counterfeit product. I can't seem to get help regarding this. I have messaged the seller several times and have not received a...
Buyer Unable to Complete Payment After Counter Offer Accepted
I sent offers to watchers. One buyer made a counter offer that I accepted, but she hasn’t been able to make the payment — it keeps failing. Could this be an issue with eBay’s system?
Orders collect but still showing on the dashboard
I have 2 orders, 116763503845 & 116763505071 that have been collected and they say they have been collected but still showing on the dashboard to be picked up. How can this be sorted?
Change delivery to collection after item was sold
Hi...I sold an item that had postage or collection in person. The buyer selected postage, has been charged postage but now wants to collect the item. Is this possible?? And will they get a refund??
Selling
Buyer will not commit to picking up items purchased. Keeps fobbing me off. Is this a scam and should i cancel the order
FRAUD THEFT AND DECEPTION
R eBay involved in this fraud 15 deception scam because it seems like they are cause I have six customers that this one seller has done the same thing to time and time again yeah eBay I’ll just facilitate the fraud theft and deception. Maybe somebody...
Guest order
How do I add a guest order to my account so I can track it?
Additional £1 charged separately
Has anyone noticed if they are being charged an extra £1 by ebay when buying items ? I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay.
Problems with DPD. is it possible to change delivery
I sold an item which I thought had been listed as collection only as it was big and heavy and low value. But somehow eBay had chosen delivery options for me. So buyer paid for postage and when I tried to download postage label was told it was deliver...
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