Member To Member Support

Item

My package is showing delivered, but isn’t at the store for collection

Hi im newish to selling on here. And would like some help on this matter. Basically they made an offer. I counter offered then they counter offered again.Then I accepted. Now they're cancelling but as I try to press accept its going to cost me an ext...

Buyer collecting

I've sold items which the buyer is collecting in person, so I don't need to apply tracking, but can't withdraw payout. Any help appreciated

Seller refund issue and ebay lying

In short i had to return an item due to the buy opening a return request stating the item was missing something it never came with. In the pictures and description it was clear what it came with. I spoke with ebay and they agreed they are lying about...

Strikes

I have got a lot of strikes and warnings on my account, what shall i do?

Payment Options

HiI am selling a Moped on preview page it shows all payment options i.e. visa etc, but when listed it shows cash on pick up. I can untick cash on pick up but then there is an error. Is there any contact number or email that I can send to Ebay? Many t...

cant withdraw from my ebay balance.

No matter how i navigate ebay it appears i have no option to withdraw from my ebay balance ?

Item bought with a 5 year guarantee but is now not working.

How can you request a refund when the 30 day limit has been reached but the item is covered by a 5 year guarantee. Seller is not answering the messages.

If i dont want to use ebay's shipping service because i have 2 boxes and 1 is over sized

Have just sold an item and eBay has automatically set up simple shipping. The order needs to go in 2 boxes and one is over size so I want to send with Parcel Force. How do I cancel the simple shippingbas I have been charged

help please i order a canvas photo i paid took money then nothing happened

buying

i want to buy this camera and i have already made an offer but it's automatically was declined . i contacted the seller and he said he didn't decline it and he is willing for that offer . the price is 4336 and i want to pay 4250 and he is ok with thi...

Refund Missing for £2.94 After Buyer Cancellation

A buyer cancelled their order within seconds of purchase, and I was charged £2.94 for postage even though I never printed or used the label.I’ve already covered this amount out of my own pocket to complete the buyer’s refund, but eBay has not refunde...

Returned, refunded item

I have bought 2 items on a fixed price. Neither has been received. Contacted the sellers in both case to report non receipt. Both have refunded me. Both of the items have now been delivered, thank you Royal Mail! I want to make payment to the sellers...

Its coming up free shipping when I'm not offering free shipping?

Hi I've not been selling on eBay for over 20 years, I've just listened a item and put in that the shipping is £3-38. But when I go to review my listing it's saying that I'm offering free shipping when I'm not, any advice would be great that

Has anyone had problems with Authenticity Guarantee?

We had an item of jewellery rejected as it was marked as 375 ( a recognised mark for 9ct gold since Victorian times). The, so called , professional inspector , said he didn't recognize it, as it was probably foreign!! It was returned to us with the p...

I’m having trouble purchasing a saw blade, it wants me to prove I’m 18 years or older

Every time I put in my credit card details to prove I’m over 18, it keeps saying a problem has occurred and to contact ebay customer services, but how do I do that, I need to speak with a actual real person and not a bot

Mixed up parcels

Hi, I have mixed two orders up and the buyers have received the other person’s order however one buyer claims to have disposed of the item they received ( it was brand new and in its packaging) where do I go from here?

Item received but never ordered!!

Hi hope someone can help here, I received a lady’s knitted sweater in my name and adress …. but I never ordered it. It’s a tracked package delivered by royal mail uk.there is an return address on the sticker but that is wrong as well !!! I feel bad t...

Refund dispute

Want to return goods for full refund but they are only offering £12

Uk to usa shipping

Has the global shipping program service to thd usa been reinstated?

Withdrawal

Why is the withdrawal box grey

Duplicate emails

Can someone please tell me why I am receiving emails, possibly duplicates, referring to the dispatch and postage of orders that I have already received more than a week ago? Just received another telling me the goods are with Royal Mail and the estim...

Purchased using Klarna, payment taken from bank but Klarna or eBay haven't updated

Purchased using Klarna, payment taken from bank but Klarna or eBay haven't updated to say whether my purchase has gone through. Help

Sending cordless saw with no blade

I tried listing a battery powered reciprocating saw with no battery or blades. Selected no age verification as no blade included, listing refused, tried again with age verification, failed to list again? Why can't I sell item with no blade?

Cancel an order that is not paid for

Ive not paid for the order but the seller has,agrreed i can submit a canceelation. I can see the item as its not in my list of paid purchases so do i need to pay then request the cancellation?

Unable to change email 'Already taken! '

Hi. I am changing my email. When I enter my new email it says 'Already take' It is my Gmail! I have had it for many years. The useless help bot doesn't help it just points me back. It becomes a loop. Can anyone help please. Thank you.

About ship ment fee

I recently bought somthing then paid for then I get a card saying 94 pounds shipment fee yet b4 when got somthing from same guy didn't have this i cant afford to pay it what happens

postage labels

beware of simple delivery they take the funds straight away how can they determine the weight and size of your parcel took me over 2 weeks to get my money back on unused label once you have bought there is no way to cancel my label cost £12.97 when i...

Combined shipping but postage charged double!

I won bids on a couple of items that the seller had specifically said they will post together and have combined into one order under a single invoice, but they are now trying to charge full double the postage. They might just as well send them separa...

Cancellation and refund

Hi, my client canceled their order. Now i have difficulty accepting it, I choose "accept" option but nothing happens. They haven't got their money back nor I get any message from the website. Can you please advice me how to proceed?

Posting

Hello, I’m struggling with Simple Delivery. I’d like my sold item to be collected by Royal Mail and for them to bring a printed label.I entered Book a Collection, but the Get prepaid label button says that the label will be generated via email - and ...

DHL no show using Simple Delivery

So Ive been using ebay to sell for over twenty years and the new simple delivery system isnt working. Having no other choice to use DHL due to the size of the item theyve moved the collection time three times now and have been waiting 2.5 days in the...

Price difference at payment

I'm in UK and I've accepted an offer for an item at $55 but when I've come to pay its $66. Anyone know why please? It says taxes payable on delivery. Thanks

Doesn't ebay know that Scotland is in the UK?

I am a seller and I never use “Simple delivery”, I always select “Custom postage” and opt for Royal Mail (only!) because I have a lot of old stamps to use up. I listed an item for 99p plus buyer’s protection 14p, and Royal Mail postage of £3.86, even...

Item Specific C:Country/Region of Manufacture been dropped from Books category 261186

Has the item specific C:Country/Region of Manufacture been dropped from Books category 261186? No longer on listing page?? Thanks

Buyer hasn't Returned Item

I sold an old radio to someone for £18. (I paid £300 for it 20 years again). As soon as he purchased it he bombarded me with messages about packing etc. I sent it to him.He complained about the packing, postage, description, communication, and much m...

Hand delivered item showing as overdue for dispatch

Hi, I recently sold an item . I downloaded the delivery label (buyer had paid delivery) but realised the buyer lives very near me so contacted him and hand delivered the item. He has given feedback. I tried to edit the tracking which showed the item ...

Parcelforce no longer combining shipping

Until recently if I needed to send two separate parcels (for two different buyers) to the Global Shipping Depot at Fradley I could go to my local post office and send them as a "consignment" using the Parcelforce 48 service ( so it reduces the cost o...

Custom delivery option.

My draft Listing for a Calendar was less than £20 so why was I unable to chose my own custom postage/delivery option other than Simple Delivery

delivery companies

is there a way find out who will make deliveries (aside from asking individual sellers)...are sellers required to give that info, and if so where do we find it?& does ebay offer chance to give feedback on specific delivery companies (as opposed to ge...

Car scam - Head Gasket Gone

I've just been scammed. Guys turned up, distracted my son-in-law, who was keeping the car for me, and poured oil into the water and on the manifold. Looked like the manifold had gone and forced a reduction. Then, and I've not idea how they worked it,...

Refund scam

I bought headphones from eBay and they turned out to be fake so I requested for a refund. After a couple days my refund request was accepted, but the seller was telling me that he wasn’t able to print out a shipping label and the seller was asking fo...

eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I've already put in a claim to eBay but the response has been - well I'm still waiting. Has anyone else encountered problems of recovering e...

Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times.

Has eBay been hacked . No payments have come through since 07/10/2025 Contacted eBay many times. Royal Mail states items delivered. Buyers leaving positive feedback for items. eBay stating packages not delivered.

Lack of proof...

The seller pretends that the item doesn't work (USB cable) but he didn't provides me the right proof ( like a video record) and he doesn't keep the post label and barcode... just a photo where the cable looks fine! He opened a return and I didn't acc...

How to stop recieving live shops

I keep getting alerts from shops I've never bought from. How can I stop this?

Resolved! eBay Balance Payment to my bank account

I got an email that my eBay balance has automatically been credited to my bank account on 7th October. My eBay balance is now zero, but my bank account does not show the credited amount? How do I get this rectified?

A buyer bought 2 seperate items

A buyer bought 2 Simon’s speakers listed individually. eBay has created one every shipping label and it looks like it’s charging me for part of the label costs. do I need to send the items separately or in one package as I’m worried I won’t get the m...

Cancellations and Refunds

I bought and paid for an item then requested that it be cancelled. Item was cancelled and I was refunded. However, the item arrved, anyway. The seller is demanding return, which is appropriate, and of course I am willing to return the item. Who is re...

What does it mean by "Your buyer has reached out about their order" ?

What does it mean by "Your buyer has reached out about their order" when my buyer hasn't even contacted me about their order they purchased from me? On the ebay app in the messaging section between buyer and seller at the bottom of the last message i...

refund

So Iam just so confused regardinga refund which eBay has issued and paid out but there is an outstanding payment I ordered three items in two orders but the post code was wrong so items/parcels sent o wrong address I requested a refund and eBay paid ...

false advertising

Hello what can I do - in March 2025 I brought Sony Blu-ray Player UBP-X800M2 Multi Region for DVD 4K UHD I chose this one because it states multi region for DVD and I have a lot of -region 1 and region 3 DVDs I've only just got round to unpacking all...

Unable to send messages

I am trying to send a message to a buyer about a refund due to him but system seems not to be working.

Unsafe product purchased

Ive been advised by ebay that a headtorch I purchased is unsafe and to contact the seller to reach a resolution, however the item doesnt appear in my purchase history oddly. How can I proceed

Refund of pre paid label

My buyer paid for postage and I have been charged for a pre paid label. Buyer now wants to collect as he is local and I have agreed. He wants a refund of postage. How do I get a refund for the pre paid label which will not now be used

Refund of cancelled postage label

I generated a postage label on ebay on 4th October- but it came with an incorrect parcel size. So, I cancelled the label and then got a new label created by the courier directly. On my Transaction Activity the postage label is still showing as "compl...

Unhappy buyer

I recently sold a item that was listed as untested, I took photos of all the pieces that were included and clearly stated in the description I wasn’t sure if it worked fully and would be a good project for someone or for spares and repairs. The buyer...

returns

hello, could anyone help me because when i was setting up my i set it to not accept returns but i want to change it now to accept returns, thank you.

Buy Now not working

Hi, my account is currently under review for Payouts. They say I can still sell but I have had several people try and place orders and God only knows how many others who haven't messaged saying that when they try and make a purchase they get an error...

Limits

Can anybody let me know what the limit is for private sellers and over what period. Also what happens if it goes over the limit.

Resolved! fake perfume bottle received

i have ordered a perfume bottle from a seller and after waiting for more than a month duo to delay i received a fake item filled with offensive smelling odor . i opened a return request by customer service but i do not know what to do . i am really u...

Aggressive Buyer

I was left very distressed by a 'buyer' who came to my home.. I reported her to Ebay immediately - after a very long online chat, after me making it clear I would not be issuing a refund, as she was abusing the refund policy, Ebay said I would not be...

Item sent is wrong colour

I ordered an item I received the item, in a different colour, I now find this new situation. I cannot send it back as a photograph is required. Sadly I am a pensioner with no smartphone The item received in its original package unopened so in perfect...

Buyer wont return item

so I sold a coat the buyer said they wanted a refund because it didnt fit even though im not responsible for the size of their body or how big river island make coats I wasnt sure what to do so I rang ebay they advised me to send a return label to th...

Payments with klarna

Just wondering if anyone knows why eBay has taken out two payments for my klarna order? Will they automatically send one back?

Undeliverable Parcel

Hi,I have got a big problem.I bought a big Parcel,lots of pocket watches on 10.10.2025 from Great Britain.Earlier I bought lots of item from this seller.Now,this is a third time happened,when I want check my parcel status,I saw my Parcel is undeliver...

Giving feedback for a cancelled item

Hi. Something I listed had 2 bidders and so the item was sold when the listing completed. Unfortunately the winning bidder never paid or made contact despite a reminder by my (and presumably eBay). I contacted him directly and he said he thought he h...

'working with buyer' in messages?

I always contact my buyers to ask if they were happy with there item, sometimes thay reply.Recently a couple of threads have had a message reply from ebay saying they are working with the buyer because I used Simple Delivery. What does this mean plea...

Royal Mail Canada

Hi eBayAnd to fellow users:Canada Post can now be sent via Royal Mail so can you please update this.I send letter post and your current alternative is UPS at £17.99 instead of Royal Mail £3.20.If you use Click & Drop which you can align with eBay,you...

Any1 had a product recall and seller won’t answer

Unable to make an offer - account registered in another country

Hi, I am trying to make an offer, however the page keeps saying “this seller doesn’t ship to your country”. My account was registered with ebay Singapore, and I would like to ship the item to a UK address anyway. I have tried changing my primary addr...

Country of Manufacture not working

I am scheduling some listings, but the country of manufacture is not saving. When I go back by selecting edit listing the country I selected has gone and it's asking me to select one again. Will this be fixed? How can I check if my items are being sh...

restricted from selling

Help! !My eBay account has been permanently suspended, but I haven’t done anything unusual. The customer service team couldn’t provide any specific reasons when I inquired. Does anyone know how to contact an eBay UK account manager? I really need hel...

Hi everyone are you allowed more than one ebay seller account?

Hi everyone just wondered if anyone can tell me are you allowed more than one ebay seller account?if so what are the rules how would i do it thanks

Final price higher than my bid

I won an item but the final price was more than my bid. It says the buyers ptotection is included in price. Can't find a proper contact to find out just a stupid bot that doesn't resolve my query

Bicycle item not received

Today I reported a non-delivery of my Gekko Folding Bicycle 12.5 Inch Wheels Silver Bike Boys Girls Bicycle.Order numberOrder number13-13638-10022You refunded my money, but I specifically stated that I wasn't interested in a refund, only in receiving...

Feedback

Hi, my feed back is showing 0% positive when it is actually 100 % . Anyone know why this is or how to correct it - struggling to find correct category to chat to eBay

Home or opening screen.

My home screen changed automatically for some reason a while ago and I want to change it back to show "My Summary" each time I access Ebay, but cant find how to do this, can anyone please advise? Thanks!

Recall for faulty product

I got a message from eBay regarding safety of a product purchased in May this year. They told me to ask seller for refund. The seller asked for PayPal details including my email for refund. I tried to give the seller these details but eBay would not ...

Seller not fulfilling preorder

The seller has not fulfilled preorder, and as its over 3 months ebay not interested. Been in contact with seller, and just get a reply, even to the point of offering another item which has also not transpired ,and insists that he cannot refund due to...

How to stop seller offers !

How do I opt out of of seller offers just because I looked at a listing, it’s really annoying and filling up my inbox.It’s not the seller sending them it’s eBay.any ideas how to stop it ?

Viewing auto rejected bids as a seller?

I have an item I'm selling on ebay for which I have a minimum offer acceptance price in place, whereby offers below this price are auto rejected. But I don't seem to be able to view any of these rejected bids! I would have thought as a seller I would...

Courier collection

I have sold a large heavy item, and Ebay want the courier to collect it from my home address....even though I've changed my collection address to my work addressHow do I change things so that the courier collects from my work?

simple delivery and opting out

How do you change your postage settings to opt out of simple delivery

Below Standard Seller Due to Defects - Appeal denied despite Mitigating Circumstances

Hi allTo give some background - my seller rating has recently dropped to below standard - this was due to me dispatching 60x auction items 2 days late... I had 60x auctions all individually ending on a Sunday evening - but they were unfortunately not...

Got told that an item I bought was a fire risk

Today, I received a message stating that an item that I bought in April, is now considered a fire risk. The problem is that I see similar items on sale, and yet the others have not been removed or flagged up as the same issue

Bought a new phone. Arrived with box open. Security tags broken. Sold as a brand new phone? Con

Hi I've bought a brand new phone as advertised.It arrived today . Security tags on the box , opened both ends. Is this a new phone? It's second hand surely? The seller claims it's new but says " customs opened it , " but there is no customs paperwork...

Resolved! Ebay refunded.the buyer incorrect amount

Buyer partially returned the goods (kept 2 items out of 4) but ebay refunded the full amount to buyer despite mentioning the fact that I buyer only returned 2.items. What can I do to get my money back. It's clearly not my fault. TIA

I recommend you turn off Evri as a delivery option.

Evri returned a parcel they were unable to deliver, even though it was a business that was open all day, but DPD were able to delivery next day with no issues.Now I'm chashing a parcel that hasn't moved in 2 weeks, but I can't get an update or any so...

Refund required if goods not received

Several orders I purchased have not been shipped and the seller cannot be contacted. I need you to refund me! !

Buyer denying receipt of sent item

Hi, I recently posted an order to a buyer using his preferred delivery option and paying the cost just to satisfy the buyer who preferred royal mail to Evri. The parcel was tracked abd got delivered with picture proof. But buyer is claiming parcel wa...

NI Number sharing at ebay request

Hi, I have sold 30 items, Ebay asked for my NI number and indicated it was a requirement to continue selling.I was concerned about sharing my NI Number as I understand it is meant to be kept safe and not handed out.I emailed eBay with my concerns and...

Unable to leave feedback

Made a purchase, when the item arrived it was not finished as well as described or indeed I had expected. Before leaving feedback I messaged the seller with my observations. I did not receive any reply and now find that I am unable to leave any feedb...

Unfair return

Buyer bought a brand new, sealed in the box item. Reported the item to be faulty and returned the item. As expected, the item worked perfectly and I believe the buyer thought that the item was a different piece of kit from this particular manufacture...

Funds not available

Hello all, I have sold an item, posted out and ieBay is saying my funds are available, problem is they are not showing in my available funds. I've checked and I have not received a scheduled payout. I've tried with eBay's automatic assistant with abs...

Refused delivery of return

What do I do if the seller doesn’t take delivery of a returned item…how do I get my refund ..jacket sent back with tracked simple delivery label so all in order on my part..

Evri not collecting from locker

I sent two packages by an Evri locker . After now 14 days it is still showing in locker . I have tried the automated system. Still no replies email or phone. Also the locker is no longer showing on their website. Packlink has raised a dispute. But if...

Won Auction but a few red flags - Help Identifying If This Bullion Listing Is Genuine or a Scam

Hi all, I recently won an auction for a 2011 Full Tube of 20x American Silver Eagle 1oz coins, but before completing payment I’ve noticed several things that seem unusual. The same seller currently has multiple active listings using the exact same ph...

I want return it

Hi I have check that still fit , it wrong order , please kindly open the return system

My help and contact page was freez

Halo evryone please help me if know this i go on help and contact then there was i contact an agent and atomatic asistent give me option call us or chat with agent i not chose any one and close my laptop then i see my help and contact page and the pa...

How do I amend the postage for a buyer who has bought multiple items

how do I amend the postage for a buyer who has bought multiple items.

returned an item unopened by recorded delivery independently.

Never returned an item before , seller gave returns address and I posted it back royal mail signed for.Later same day email with option for returns label arrived after I posted it, so remains unused.Seller received item on the 4th Oct, after supplyin...

returns policy , I am trying to list a item for sale I have not listed to sell for a few years

The problem I am getting is with my posting & returns policy , does not matter what I put in the boxes it will not be accepted. HELP

My item i ordered christmas toy it not working seller saying wont refund

item not working

How to change maximum bid to a more reasonable offer

I can you drop a maximum bid offer to a more reasonable price.

Returns - who pays the cost?

I bought a motorcycle battery and the listing stated a 24 hour delivery. The battery arrived 4 days later and, as the motorcycle was my primary source of transport, I bought another from Amazon which arrived next morning. I have gone to return said b...

DHL not showing up, how do I deselect as preferred courier

I sold an item on 3 October and arranged that day for DHL to collect. Despite several attempts to get them to collect from my home, they have not turned up instead stating business closed (they never even entered the site). As they are showing courie...

Why do eBay not alert sellers to defects

I’m a business seller running my account single handed, I’m at my wits end with eBay’s system and handling of “Item not received case closed without seller resolution” defects. I’ve never felt more frustrated after having a tiny cheap item sent 2nd c...

Fluval heater model number T200

I’ve ordered a Fluval T200 heater for my aquarium in February 27th 2025 and last night it packed In I’ve tried the fuse and everything but it’s completely stopped is there anyway to get eBay to refund this item or is it too late?

Hi , i appear to have logged into another persons ebay account !!? Not my own WTAF ?

Ebay had an update recently , not been on here in ages and i appear to be logged in to someone else's account !How do i rectify and get my account back ? How the hell is this even possible ?

Refund

I would like a refund because my items is damaged

Resolved! How to contact a buyer who has received an item using simple delivery?

Hi, I have been an idiot and managed to list a different item to the one I was intending to sell! Wouldn't be so bad if someone hadn't bought it and already received it. They have now contacted me and pointed out the school-boy issue, but the ebay ap...

Kuba

Dzień dobry, Moje pytanie brzmi:Moim hobby jest testowanie głośników i amplitunerów. Czasami kupuję używane, a potem sprzedaję je za tę samą cenę lub taniej. Czy w tej sytuacji muszę płacić podatek? Ile mogę sprzedać na eBayu i za jaką kwotę?

Resolved! Speaking to an agent, is it impossible ?

I received a (non-reply) email from ebay informing me of an electrical item I bought recently which has been deemed unsafe or dangerous to use. It advised me to stop using it and contact the seller . I promptly looked up the item, which I remember bu...

Lost item

What to do if my items isn’t coming

Buyer questioning item is genuine

What do you do if a buyer is questioning that my item that they have received is not genuine. It is genuine.

Refunded to an expire Debit card

I have recently been refunded for an item purcbased but the Debit card refunded it has expired.Please advise.

Seller selling fake Montblanc pens as genuine

Advice on how to contact Customer Service to get this seller reported. In March I bought - or believed I bought as it was listed as new - a genuine Montblanc rollerball pen for £152 - with Buyer Protection. Too late to send back. In August the pen ha...

AVOID EVRI!

I just want to join the many, many voices letting the world know to STOP USING EVRI. It is the most awful delivery company I've come across, I am struggling to put into words how angry, frustrated and fed up I am with their service. They keep losing ...

eBay.co.uk integration with Printify

Has anyone managed to integrate their UK eBay account with Printify who are a print on demand fulfilment service?

Sent wrong size and know reply from seller

Was sent wrongs size been trying to contact seller for 13 days sent lots of messages but know reply from seller

Resolved! A seller has totally ignored me reporting a battery failure - supposed to have 10 year guarantee

I bought a Dewalt replacement 8.0AH 18V battery at the end of January and to be honest have hardly used it as i have numerous Dewalt 2.0AH. It just stopped working - dead - won't charge etc. I've tried emailing them and also contacting them through E...

struggling to withdraw credit

I have £100+ in credit from sales. I can't seem to get the seller hub to log me in so that I can withdraw them, despite having done so previously. I just get stuck in an endless loop of being asked to login- a message which says successful and then i...

Partial refund for postage

Hi, Someone has purchased 2 items from me and paid. I'd like to give them a partial refund for the postage costs, which was paid on both items. Is it possible to do this after they have paid please? Thank you in advance Kind regards

I bought a piece of jewellery but found later the gems are not as stated

I bought a piece of jewellery but found later the gems are not as stated. 30 days of returned are passed. The seller does not to return my money. What should I do in this situation? I did not find how to contact ebay support centre in such cases

Cancel a Simple Delivery label

Can anybody let me know how I cancel a Simple Delivery Label. My buyer bought two items and I only used one label as the deal was she would buy two items toinclude postage for £25 but the system generated two labels but only used one. Thank you

Unable to sign into Ebay App

I am having trouble signing into the App. When I signed in it keeps saying oops something went wrong. I have removed the app from my iPad and reinstalled it. Rebooted the iPad . I can sign into eBay uk website and eBay seller hub fine, so a bit baffl...

Account Suspended

My Account is suspended I have massage I need update all my tracking numbers sold items but is somes unavailable because they allready added automatically ready delivered also is automatically added tracking numbers. ??

Norther Ireland buyer

My buyer is in Norther Ireland and says he can’t pay - I didn’t exclude Northern Ireland from countries not sure how to resolve this?? Any ideas?

Assumed purchase

I purchased an item and money was taken out of my account by EBay but never received anything and when I went into my account there is no evidence of purchase how do I go about getting in touch as everything seems to be an automated response and gett...

Buyer/seller issue

I recently bought a figure from a seller, second hand, used condition. but on arrival one of his legs fell off. it seems to me that it was already broken, however the seller disagrees. what is the protocol here? it was listed as no refunds, but wasn'...

Overcharged Simple Delivery

Two problems: First - I sell item 5 x 3 x 3 cm, weight 20 grams, so need to be small parcel (UK) up to 45 x 35 x 16 cm up to 1kg. Two items were sold, and Simple Delivery has automatically changed postage to medium parcel 61 x 46 x 46 cm, despite the...

Trying to return an item which was not as described, but seller not responding to messages

Hi, I recently bought an item which was not as described when received. I raised a return request on this basis and ebay contacted me, saying the seller had told them he has provided me with a method to return the item and that I should now proceed t...

Can I send by a different post to Evri

Just sold an item to Nirhtern Ireland, my question is this, she chose Evri post at over £5.00 for small parcel but I could send via Royal Mail small parcel for £3.55. Do I have to chose Evri and print the label or can I ignore it and send by royal ma...

no facility to add another category to an item i am revising its listing

trying to revise a listing just posted last evening. Rules say it is ok but when i try to there is noo facility to enable it. Want to add another category to my listing. Thanks David C.

Feedback remove after closed case, open visa claim.

Good morning everyone. I have an order delivered by Royal Mail somewhere else, proof with they GPS location and photos. Open a case for unreceived parcel with Ebay and because tracking number showing delivered they closed in seller favour. After a fe...

Item posted but says will take 6 days for collection

Hello, my vendor posted my item on the 14th of Oct, the item is coming from Nottingham and going to Birmingham. For some reason the tracking today says the item will only be available for collecting on Monday the 20th? Why such a long wait for an ite...

DHL how to contact?!!! Terrible company!

I dropped off a parcel using the simple delivery system EBay have in place and had no choice but to use DHL as it was a larger than average parcel..I dropped it off on the 26th of September and the item still remains at a depot with no movement. This...

Postage

Used the prepaid postage label but did not cover the postage cost and had to pay additional £13 for parcel force, can i claim a refund?

Help finding original listing of item I purchased - has it been removed?

Hi, I purchased an item last week which turned out not to work as expected. Unfortunately I did not take a screenshot of the original listing - usually I can access this through my order. When I contacted the seller they said it's in the description ...

Items sourced from Amazon

I'm getting annoyed by items that I've ordered on ebay, actually coming from Amazon.I use ebay primarily so I *don't* support their evil tax-dodging empire.Couldn't it be made a requirement for sellers to declare up-front that they're simply using Am...

Missing item via DPD

Hi thereI sold a pair of Gucci trainers and sent them off for authenticity via DPD via eBay. I dropped off to the shop, got a receipt. DPD have now cancelled the ticket as the parcel wasn't there to be picked up so obviously been stolen from the shop...

Listing suspended

All of my 1450 listings were suspended yesterday, I’ve now provided the information to ebay, how do I get my listings reinstated Your selling ability has been suspended because we still haven’t received your tax identification number. We need this in...

Double selling fees on a cancellation

I am selling a motorhome, with fees. Someone bought it by mistake and cancelled it, now I have to pay the selling fee again to relist it..can this be right?

Evaulation of transactions with BBE

Today I got received message that my performance does not meet the requirements of eBay's BBE Policy Seller fault unfufilled with 4.1%, when I go to link in message (www.export.dashboard.ebay.com)...And it is writting action taken... But when I go to...

Resolved! My Homepage - re previous message - no reply required, thank you

I found a simple solution my making the page a favourite and adding to the Favourites bar. Should have thought of this before posting. Sorry to be a nuisance. Apologies.

Ebay contact

Hi, I need a direct ebay uk contact telephone number, can anyone help me please, thank you for your help in advance

Error

Hello,is it possible to delete a forum reply made in error?

Return issues

I opened a return for an item that wasn’t as described, but I accidentally selected “wrong size” as the reason. Now seller says I have to pay for return postage, even though it would cost £16 to send back to China and the item only cost £25. The sell...

Ebayai

For weeks now I have not been able to contact any sellers to ask questions about items before making purchases. I seem to be blocked every time by ebayai. How am I supposed to contact sellers?

My homepage

HelloCould anyone advise whether it is possible to make my Active items my eBay homepage please. This is the page I want to view first.With thanks

Purchase has

I purchased an expensive hi fi system for collection as the postage was £300 which seemed ridiculously high on buy it now and the seller has not answered my messages so I could arrange collection, I needed to collect within a couple of days for a bir...

Didn’t get an item

Bought and paid for a bike rack on the 29th September suppose to arrive on the 6th oct never turned and also disappeared from my purchase history can not connect seller when I try to it says I need to register for an eBay account I just want my money...

Cancelling Label

HiIm trying to cancel a label that's been generated for an item that's been sold and then add the new tracking for the sold parcel that I have sent using a different courier. I cannot seem to cancel the label and cannot find the option to update or a...

Shipping notifications sent from eBay after item has arrived

Why am I receiving email advising me of future delivery dates for items that have arrived? @

Seller requested card details

I ordered an item in may, was told it was delayed, I agreed to wait. Yesterday I cancelled it and requested a refund. The buyer says they can’t refund without my card details. This can’t be true, but I can’t start a refund request because I bought it...

Refurbished chromebook

Bought in good faith lasted only 3 months then died. What about consumer rights feel totally ripped off . Only garunteed for 1 month

I think I got scammed

My dad bought a controller and on all the controllers we checked it always said if it had stick drift or not.This one didnt say if it had stick drift or not just the usuable ps5 controller text so we assumed it didnt have stick drift or else the sell...

Promoted listing offer banner

I see Ebay is doing £10 off Promoted listings.I clicked the banner to claim the offer, but then it signed me out and I have to log back in again.Have repeated this several times, but no confirmation if the offer has been applied or not.Also, does it ...

Refund

I sold an item and the buyer refunded it and shipped it, but I accidentally pressed on item delivered when it hasn’t so would like to cancel that before payment gets released

Messages-i cant find most of them !

At one time it was easy to read messages , now its a nightmare and i can't find a lot of whta i've received or sent

Restricted account - different scenario

I have been an eBay seller for over 16 years and just over 6 weeks ago, eBay have restricted my account, not allowing me to remove any of the funds from my account. Although they have not stopped me listing anything new, I can’t have the monies for w...

Can't get the correct postage

Every time I try and advertise an iterm ebay changes the postage.

Collection

hello, somebody is interested in purchasing my item and I want them to pick it up so they can check and confirm everything is working properly before proceeding. So how do I inform ebay if the collection went through successfully? I want the client t...

Problem making a listing

I have a UK account but currently I am in Spain. Both my UK and Spanish addess are on my personel details- I want to sell something but can not seem to make a listing. It was quite difficult to get the pictures downloaded, I had to keep refreshing th...

Call back issue

Hi, I am trying to contact eBay Agent.But for some reason call back is not working in my account . any idea?

Item tracked as delivered but customer says not received

Hi there. I sold an item, postage was via simple delivery and Evri courier. The item is showing as delivered but customer hasn't got it. They opened up an item not received case but ebay closed it. The buyer has contacted me again saying ebay have to...

Resolved! Ebay accepted ID for age if no credit card ?

Would like to buy a cutlery set but dont have a credit card. Do ebay accept diving licence for proof of age ?

offer query

Hi, I've recently had an offer accepted on an Item I wish to buy, which is coming from America. When I go to 'pay now', the price increases. I've tried to discuss this with the buyer but they are not clearly understanding of my issue with this purcha...

Suspect bidder/buyer

I keep receiving a bid on items listed, but dispite putting in the alledged buyers eBay name apparently it doesn’t exist!! So is not enabling me to delete their bid. PLEASE HELP I am going round in circles!!

How do i increase my monthly limit on ebay

How do i increase my monthly limit it wont let me post anything but saying I can sell 300 iteams ?

Selling.

I put an item on listing and after the time ran out without selling, Ebay put it back on again automatically. I didn't think they could do that without my say so.

advice cancelling a Pre paid label

can anyone help please I have sold and item that was issued a prepaid label, this couldnt be printed as DHL said the address was incomplete, as the purchaser lives half an hour away I delivered it in person. I now don't need the label and can't book ...

Age verify

Verify without credit card

Order can't be retrieved with tracking info

I made a purchase and received email confirmation, the order doesn't show in my purchases. When I click on the tracking info on the email it says theres been an error retrieving your order, the delivery date expired yesterday.When I go to eBay for he...

Counterfeit Airpod Pro 2s

Hi everyone,I’m hoping for some advice regarding a recent issue I’ve had as a buyer. I purchased a pair of AirPods Pro Gen 2 on eBay UK, advertised as brand new, sealed, with receipt.The listing was for:SEALED Airpods Pro Gen 2 with receipt - Noise C...

Buying from India

I’ve purchased a motorcycle seat from a seller in India who after 8 days has not shipped the item yet as the global server is down has anyone else had this problem recently.

I found AI generated Knitting and Crochet patterns for sale on eBay

I opened eBay this morning and the first thing I saw a picture of Paddington the bear, which clearly is an AI generated picture sold as a knitting pattern.I know that there are people out there that make knitting and crochet instructions using ChatGP...

Violation

Hi my stuff i am selling has all been hidden...It is all genuine perfume and tbh a lot of it is stuff I have purchased from ebay in the same state I am reselling it. Why is it violation . It is all genuine .

Cancelled postage labels

I cancelled 2 postage labels but have not been reimbursed

eBay seller using my brand name to sell copied products

Hi All,I have been selling a product that I have branded for the past 23 years.I have worked for 23 years to build a reputation and my product name is well known in the VW T4 community and well recognised. I was recently made aware that a seller on e...

Seller refuses to send item I won

I won an item at auction where postage was within UK. When I try to pay, ebay tell me the seller will not post to my UK county

No access to old mobile cant verify

I'm trying to get into my old ebay account and link to the current one. When trying to get into the older account its sending a variation code to my old works mobile number which I no longer have access to. Its not allowing me gain access any other w...

Not receiving funds

Hi everyone. I sold an item start of last month. Had tracked postage and was confirmed the item was successfully delivered. However on eBay it’s still marked as dispatched. I think this is the reason my funds arent even pending let alone being releas...

Tracking issues on ebay to royal mail

Hi, Is anyone else having problems with the tracking page. On ebay it's not showing as posted. On royal mail it's showing as delivered?

Tracking no longer works

Tracking has failed for numerous items, as royal mail does not provide ebay with live tracking or receipt of sending. This is a software bug, please fix

Lego Star Wars

I recently bought the UCS razor crest for £400 on eBay which was a really good deal I first thought. It’s now 4 days on and I went to have a look at my status. The listing has been removed and the seller is no longer registered? This was a seller tha...

Collected Items - Refunded

This is my first time having a seller collect an item, and it will 100% be my last!I sold a Herman Miller Chair on here, and after the chair was collected, the seller started a dispute, saying it had not been delivered.While I was working away, and h...

Cat Food Order:

EBAY advertisement is misleading, and it needs to be reported. I want to buy a large quantity of cat food for my local Animal Aid in Huncote, Leicestershire, Elmwood Farm, Forest Road, Huncote LE9 3LE.When looking at the advertisement on eBay's websi...

Buying from EBay Canada

A seller in China is selling something on EBay Canada that I want to buy. When I do a worldwide search on EBay UK the item does not come up. How can I buy it?

Who do ypu change the delivery company when an item is purchased as the buyer doesn't want to use a

How to change a delivery company when an item is purchased as the buyer doesn't want to use a certain delivery company. And ebay isn't giving me an option to do so

Unfortunately, this seller won't send this item to United Kingdom - help needed!

Hi, I'm trying to buy from a seller in the UK (Surrey). I'm based in Essex. But I can't get to check out as I get the message that they wont send to the UK. The listing clearly states that they do, and they have included postage cost. The listing is:...

Resolved! Unfair Negative Feedback with false allegations

Anyone else feeling let down by Ebay's lack of help with abusive buyers? I've had my account for 21 years, have always gone out of my way to keep my 100% feedback rating yet today a buyer messaged me demanding that i either refund them or they leave ...

Resolved! Seller is claiming they recieved empty box

I bought an iPhone 13 Pro Max from a seller who claimed the phone was original, unused, and had 100% battery health. After a few days of use, the screen went completely white and became unresponsive, and the bottom of the screen started heating up. S...

Messaging

This is causing me big problems as a seller, cannot make offers, or message buyers.

Aquiline

Does Aquiline delivery service/courier exist or is it a scam?

Hi I just sold and item and got £6 of it but item is £12 and customer wants refund

Just sold £12 item and got £6 of it. And customer wants to get refund. how am I gonna my £6 from ebay

Purchase of hearing aids

Please Can you tell me what I do when I e made a purchase for £50 and the item has broken and I get intouch with the seller and they offer me a partial refund of £3 and told by the seller to glue them back together not very good seller would do that

Simple Postage - Pre paid label Unused as Package was too big - how to get refund

I purchased the Simple Postage - Pre paid label on my sale, but the package ended up being too big for the postage label ££ amount.So to make sure the buyer received the goods I purchased more expensive postage to cover the size of the parcel from Pa...