Purchased using Klarna, payment taken from bank but Klarna or eBay haven't updated

[uk2014.shame]

Purchased using Klarna, payment taken from bank but Klarna or eBay haven't updated to say whether my purchase has gone through.

Help

[tressygirl]

On your Purchase History page to the right of the item purchased, does it say PAY NOW  or TRACK POSTAGE?

Showing Track postage means payment has successfully gone through,  but if the former, then it seems your payment hasn't gone through correctly.

@uk2014.shame 

[uk2014.shame]

Hey thanks for getting back to me so quickly..

On the purchase history page it hasn't updated to say that I have
successfully purchased the item. I can still see the item sitting in my
basket which is weird.

I thought the first time around it didn't go through so I did it again and
then when I check my banking app I can see the money has been taken out but
both the klarna app and eBay haven't updated to say that I've made that
purchase successfully.

[tressygirl]

The app is hopeless,  can you switch to a laptop / PC and use Chrome ,that works well with eBay,  check your Purchase history from that device and browser.

@uk2014.shame 

[uk2014.shame]

Okay so I've just hopped on my laptop and logged on and I've checked my
purchase history and there's nothing there.

Checked it under all tabs as well. All purchases under processing under
unpaid items and there's no transaction for the purchase I made twice by
the way.

Thanks

[tressygirl]

Mmm, looks like access to your account is needed to see what has happened here,  and for that you need to contact eBay Customer Services .

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

If you receive an answer from CS,  please come back and tell us,  as it may help us help someone else who comes across this same issue.   Thank you!

@uk2014.shame 

[uk2014.shame]

No worries, I'll give them a call first thing tomorrow.

Thanks so much for your quick responses and I'll be sure to update you once
I've found out what the issue was.

Thanks again

[tressygirl]

Thank you, I've just thought of another possibility.

Look back at the item being sold,  is Klarna actually there as a payment option?  Not all listings have Klarna as an option.  If it's not there perhaps get in  contact with Klarna, sorry you'll need to Google how to do this,  ask them where this payment has ended up.

@uk2014.shame 

[uk2014.shame]

Klarna was an option. I did call eBay and they said they can see the
transaction but it's in some sort of limbo state.

Still waiting for them to investigate and get back to me.