Member To Member Support

Sent from uk return to China?

Bought an item off eBay senders address is in the UK but to return it it has to be sent to China obviously with higher costs why?

Buyers returning items because they've made copies

I am hearing about buyers asking for high resolution images of paper items so they can make copies without the need to then buy. A watermark used to suffice but with AI and lesser tools this could be removed. What is the situation if a buyer buys an ...

Warranty - problem with seller

Hi,I bought an alternator for my car on the 27th of August — a refurbished one from an eBay seller, with a one-year warranty. I also had to send my old unit back to the seller. Unfortunately, after 3–4 weeks, the alternator stopped working. I got in ...

Putting in a complaint

Is there any way of submitting a formal complaint about buyer/seller??

Sellers not updating stock

So I have bought the same colour skirt from six sellers - waiting over a week, item not delivered, notify seller, receive a refund. Same procedure each time. I've contacted a couple of the sellers to ask if they have the item in stock and no, sorry, ...

I've just by mistake cancelled a returner

I've just cancelled a return by mistake & the system will not let me reopen the return,I have contacted the seller as still under the return period explaining this, I'm going to print the label and return tomorrow. Hopefully I will get my money back.

Ebay shop subscription

Hii just subscribe to basic shop plan today 31 october, 2025. Why does it says renewal date 1 november 2025. im a bit confused

Negative feedback left incorrectly, ebay won't remove it

seller bought item i gave full refund as realised the description was wrong (and then they would have received an item not as described) They left negative feedback saying i gave no reason for refund. I sent them a screen shot of the message i sent...

Paid for Simple Delivery postage TWICE by mistake

I posted the item today but I didn't realise I had paid TWICE. How can I get a refund?

I have bought an item or thought I had. Payment taken from Klarna but not appearing on Ebay .

I thought I had bought an item and payment taken from Klarna . I now can't cancel the Klarna payment as there is nothing to show from Ebay that I bought the item. Klarna want proof that I have cancel it but I can't provide this. What do I do?

Postage

Hi, When i post a golf club it only gives me a shipping option of dhl bulky delivery that is a home pick up. I used to always drop off for parcelforce 24 befor this simple delivery nonsense. Any help? Thnx

Posting/shipping. I have a parcel 460x 279x1300cm's. How do I ship it?

Payment

I recently made a purchase, received a message that my payment had failed, could I please pay again. Checked bank account details payment had been taken, contacted vendor they had received payment. Has anyone else had this issue?

Postage

Hi, there seem to be a problem on delivery on an item I have sold, item number is 396743996096, I posted the item an buyer has no received the item, looking at tracking it says there has been an attempted delivery, I have explained this to the buyer ...

Why didn't a buyer receive my reply to their question? They then left negative feedback for no reply

The buyer received the item, but sent me a message saying there was no paperwork. The listing didn't include any paperwork which I explained in a reply. I then received negativefeedback for not replying. I n the message thread was a note from ebay "Y...

Problems relisting

Having problems with my relisting as every time I want to relist an item a message comes up saying 'Add at least 4 photos. Buyers expect to see photos of all angles and defects'. I then have to take more photos to upload which can be a pain. I though...

Ebay and the seller corrupt

The seller is corrupt and ebay are supporting a fraud and theft and the seller is also selling illegal drugs and ebay supports this

Global shipping programme

I sold an item to a buyer in Spain. I used the global shipping programme. The item arrived at and dispatched from the ebay hub. Delivery in Spain failed. Buyer requested a refund. I thought that sellers were protected against loss once the item had d...

Evri will not accept any medium sized parcels

My local drop off shop has said that he cannot accept any medium or large sized parcels fro 1 Nov 25. How can I let EBay know because AI will not discuss the issue???

Additional £1 charged separately

I've been charged an extra £1 by ebay when buying items. I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay in the last two days.This was not a charitable donation.I've reported this to ebay, and they are investigating. L...

Please introduce InPost.

Hi. To improve eBay l think we should introduce using InPost like an option for buyers. InPost got easy app to send and pick ups, and got many lockers now so we can use it 24/7. Hey eBay, pls start advertising it to all eBay users. It will pay you ba...

Recalled product

Two years ago I bought led strips 26-10571-77565 and they have been recalled. The seller will not help with a return label or refund. what do I do?

personal account (seller account ) verification

helloplease, did anyone go through this? It's been over 5 working days since I created my eBay account and provided all the necessary information, including payment method, all my listings are pending. My account has not been verified, and I have not...

Refunded an ordered instead of cancelled

I have refunded a buyer for an items they bought. I realised that it was damaged when packaging it for transit.I now think that I should have cancelled the order instead, so they can get their delivery refunded too.When i try to cancel, it will not l...

REFUND

Order just a thermal paste a month ago and guess what I still don’t have my order thanks to this great service Thay not even answering my question and the seller is fake who scamed ppl

Refund request

Hi I have had a request for a refund today 31st October on a Lego set sold on the 29th September. The reason for the refund buyer stated box felt light and reported it had already been opened and parts missing. This set was purchased not recently fro...

Refund

Item delivered 27th September, request for refund received today? After a month of them having the item do I need to refund it?

Listed my item but no cannot find it

Listed my item Thursday night say listed but cannot find it in search

"0 result" when searchig in motorbikes, even when there's 1000's. Have checked settings. Need help.

"0 result" when seaching in motorbikes, no bikes only parts shows. Have checked settings, seems ok. Any ideas?

Money on hold

Good morning. I am being asked to add a card to my account as the one on currently is on hold. I don’t know how to sort this as all the details for both my bank and card are correct. I don’t have another card I can use. Any help would be gratefully r...

Can’t find my item when searching for it

Can’t find my item when searching for it. I put the same words that are in the title and click search, I click sort by distance nearest First, I still can’t find it and give it time. I took the advert down. I relisted it and I still search and I stil...

Ebay Global Shipping Issue

Hi All,I do not ship to USA, or Europe and I have excluded these locations in all of my listings Global Shipping. However, my listings are now showing that I ship to USA and Europe. My postage is set up correctly to exclude these continents, but it k...

Problem with duplicate listings

Hi everyone, I have read up on the forum about a problem some sellers are getting with dupicate listings. I could not find the exact problem I am having.At the end of my auctions I relist manually from 'Ended' sometime back to auction, sometimes to '...

Re a Purchase of a camera

I purchase a camera outfit for £155.64 the seller the next day send me a massage to cancel due to the camera was damaged. So I did and put reason for canceling order by mistake. The seller refund me then partially and kept £30.30 for VAT Without tran...

Selling - wrong item delivered

HelloI am going around in circles trying to get official help from eBay. I sent a small item I sold via tracked Royal Mail and simple delivery. The item delivered was completely different - a large coat. I can only assume the label I saw being stuck ...

Simple Delivery

I have today been told that Evri packages are processed automatically by machines. In my case, I put a small box inside a flexible envelope and apparently the machine has torn the envelope, and the box apparently fallen out.So my item ended up being ...

money taken from my account for goods I have not received or ordered

on 30th October money was taken from my account - twice. I have not ordered goods from ebay for many years. Where do I go from here?

Ebays postage label robbery

Has anyone managed to get a refund in 14 days when ebay overcharge for labels Simple delivery is proving to be anything but simple .

Returns Label

The seller has credited me in full, and they have been excellent to deal with. However, I can't print a return label. When I clicked on Print Label, there was no label to print. Please rectify.

Ordered an iPhone and it has not been delivered.

I bought an iPhone in September but it was not delivered eventually got a refund from eBay. Bought another iPhone in October - the same thing has happened. The tracking details says it is still at the sorting office. Still waiting for a refund. This ...

New seller please help!

Hi I listed some items yesterday but they aren't showing up on searches. Am I doing something wrong or is there a delay?

Viewing prior to purchase

Should I allow a potential buyer to view an item (bicycle) before deciding to purchase? It seems fair enough, but would I be able to put my address in the chat?

Im trying to send parcel back but there is no postage label tryed contacting seller but ignoring me

I'm trying to send parcel back but there is no postage label tried contacting seller but ignoring me

billing error

i have already set up a billing method and got an email confirming it, but my suppliers still cant publish my product due to an error from ebay. ''requires you to set up a billing method with them before they enable your seller account''

Fake item

I was sold a fake item for a substantial amount of money. I requested a return but the seller declined. How do I go about getting a refund? Thank you.

eBay Live Chat Bugged Not Working

Yesterday I tried to Live Chat with eBay support but apparently no agents were available as it only gave me the option to request a Call. I'm currently abroad in Indonesia and I need eBay's help regarding a return request, but I can't take a call bec...

Resolved! Parcel was cut open item stolen

I bought a phone second hand of eBay. I received the package with signs a knife had opened the package and the phone box was gone, only cases remained. I cant find a relevant case that i can open to get any money back. Help

Seller won't reply to message

Hello allWondering if anyone else has had thisAm very interested in an item and messaged seller asking legitimate questions which would like answered before buyingNo reply, tried again, no reply, and again no replyItem still listed so not sold yetWha...

Buyer paid but hasn’t collected item from post office.

I sold an item to a buyer and Royal Mail attempted delivery 7 days ago. The buyer was not home and the tracking information says the package was taken to the buyer’s nominated collection point, which is a post office. However, the buyer still hasn’t ...

problems using the PO and the QR codes and tracking service.

Hi - I am a seller and I am having real difficulties using the PO to post items using the QR codes and tracking. The QR codes do not come up instead a message reads ‘ Your email is not valid’ …. I have not had any problems with Evri and have successf...

help

help input wrong email when purchase guest account cant find order details

calculate postage for an umbrella

Hiw do I get postage price for a tube?

Account not showing collected by postman on simple delivery

Hi my account on my sold page says an item is overdue for sending when it has in fact been collected by postman on simple delivery I’ve tracked the item & it says it’s been delivered. I’ve contacted my buyer she’s received the item & is pleased but h...

Simple Delivery really doesn't live up to it's name

So, for two weeks now, i've had to cancel orders on items, then add an extra charge to non-simple delivery charges, as the simple delivery function is not automatically discounting the P&P. Because i can't change the simple delivery charges myself, t...

How to provide an address for collection only

Hello helpful people. I listed an item as collection only. How do I provide my address to collect from. I’ve tried to message the buyer but the message won’t deliver as giving contact details is outside of eBay rules. The buyer hasn’t paid yet. If he...

Post office tracking doesn't seem to work

Hi, I sent two parcels on 27th, and they still have not been delivered. They're showing as still being in the post office when they're not. I can't see it likely the tracking will start working. And now I'm thinking the same might happen with 2 other...

simple delivery

I am trying to list items and selecting simple delivery (royal mail only) all seems ok in the listing but when I go to list, there is an error message saying issue with postage policy. It states that simple delivery overrides this so I don't know wha...

Accidentally clicked wrong return reason an won’t let me go back

I accidentally clicked the wrong return section and it won’t let me go back and change as i accidentally clicked for the reason of return that I found a better price when I was meant to click that the item does not match description please help

packlink overcharge for an 'overweight item'

Hi, very frustrating but i received a message from packlink to say they are charging me an extra £3.18 for an item that they claim weighed 1400g. The item i sent was a 2 inch high pewter bird figurine that weighed 85g, it was wrapped in bubblewrap an...

photos missing

Hello, I am wondering why a lot of my photos are missing from my advert... This is NOT helping me to make a sale...

Case closed against but Item not arrived.

I paid 80 euros for an item from Germany, shipped by DHL. Tracking says DHL could not find my address so could not deliver. Opened item not received case with ebay. Ebay says seller has proof of tracking so ruled against me and refused replacement or...

A new postage policy under Royal Mail for an item to be sent 2nd class, Small Parcel

Hi. I appear to have a number of options to select under postage policy ie letter, large letter with the cost (sometimes the wrong amount) for the service selected. I am unable to select or create a policy for small parcel and £3.50 cost. I have a nu...

Postage error.

I have generated a postage label through eBay for evri.I made a mistake with the weight so I need a new label, otherwise I’ll be charged £10 or so…more than the value of the sale.How do I generate a new label, paying the difference?Thank you.

Damaged in transit

Hi I sent a golf club to the Isle of Arran on 20 Oct via Evri as eBay suggested. It only arrived today and the shaft is snapped. Please advise next steps?Regards

using e bay to purchse items

I am having trouble using E Bay to purchase items.I did not use E BAY for some time as I was in and out of hospital for a spell.I am now able to use you again

Sell for £10+ get £50 Coupon

Once I receive the Coupon from Ebay I can spend this on an item worth £250 or more. However, im unsure if this includes refurbished Tvs from retailers such as Argos or Currys. Can someone help??

Defective product

I just received a message from eBay informing me that Item details: 375565763516 - 5/7L Electric Dough Mixer Home Auto Kneading Dough Maker with Ferment Function has been reported by UK Trading Standards for not being compliant with the Electrical Eq...

Express delivery

With the new simple delivery system. I have no option to have express delivery when buying items, despite every listing saying you can.

Simple Delivery Not Seller-Friendly

Simple delivery is neither simple nor environmentally friendly for sellers. In the past it was possible to add a small amount to the postage to cover the cost of packing materials - purchasers wouldn't just want a label stuck to a jigsaw box which ha...

I

I ordered s23 ultra cracked screen 130£The saler send me only box inside no phone.plese I want return my money back please .the is no phone only box inside no phone.i want return my money back please

Miss delivered item

I have received a parcel in error for someone in Littlehampton. Delivered by Evri but they can't be contacted

Fire

Our property was affected by a fire to a neighbouring property, and is still an active crime scene, we have not been allowed back in for the past 2 days and now have overdue shipments, I have managed to contact the buyers, who are all very understand...

QR code

I normally get my QR codes sent to my email address so that I can photograph it for posting. However the QR codes for my last two sales have not arrrived in my email and I have no idea why as I did everything the same

Buyer did not pay

Buyer won my auction for car, they made no contact and didn’t pay. I waited the 4 days before cancelling the sale, however on checking the buyers feedback he has not been given a non payment strike, also is not allowing me to leave negative feedback ...

Abusive buyer, and e bay has done nothing

Hi everyone, I have been with E bay for several years now and pride myself on my feedback and only selling good quality items. I dont sell large numbers and its not a business .I have recently had an incident where a buyer won my item then refuse to ...

Leather gloves

I think its discusting that you order a size which you are and it comes smaller I also think its discusting that you have to pay for postage to return the items

18 hole battery for golf trolley purchased in dec. 24 with 12 month warranty.

battery is supposed to run for 18 holes. have contacted supplier and carried out readings for them and they say battery is ok but it only lasts for 16 holes. have used friends 18 hole battery and it is fine. where do I stand?

Resolved! Potential Buyer being told "unfortunately this seller will not deliver to Ireland"

I am based in the UK. I have an item listing that is set to allow International delivery, when I view the listing, under the "Posts To:" information, Ireland is listed. A potential buyer located in Ireland, has tried to purchase the item, but is bein...

DHL haven’t collected parcel. Getting no response from them.

Hello,I was due to have DHL collect a parcel from me on Monday 27th, but they didn’t come. They rebooked for the 28th and didn’t show up. Likewise the 29th. Now they don’t respond to my requests.Ebay automated assistant isn’t any help. What can I do?...

Cant view details of item for sale

HiI cant view any pics on item for sale past 1st one. Or see further details. Anyone know why. Or have a way of contacting ebay. Cant email as it doesnt fit into any of their topics. That assistant is no use at all. My account hasnt anything past wha...

Motorbike sold

The buyer came today and picked up the bike. I reduced the price by £310 as there was a fault that was not apparent when advertised, although it was a project.I have clicked the item as sold and clicked on the dispatched button.This is my first time ...

Postage label

I have had a postage label created but I need a new one as I put the wrong collection in by accident

Item posted day after a cancellation Request

Hello. I ordered an item at 8.50pm on the 29th. I cancelled it at 10.52pm on the 29th as realised I probably needed a slightly different size/item. A tracking number provided at 9:47 on the morning of the 30th. and Cancellation was declined - now say...

Urgent Assistance Required for Order Purchased on 13th October

Hi,I purchased an item through eBay on 13th October, and this is my first time making a purchase on the platform. I am having difficulty contacting eBay customer service, which is unusual for me as I can normally reach customer service easily on othe...

Change of address and collection of parcels

I need to arrange another collection but to my new address because the first collection was from my old address, But on the system it says it has been scanned by courier but I still both parcels and i need to get it to the buyer

Micro Deposits

Hi I was emailed to say micro payments would be in my account on 2nd October nothing has arrived. Finding very difficult to contact EBay tried various routes but no joy, was in a loop with a Bot with an unsatisfactory conclusion where I was just sent...

Purchase

Why can’t I purchase any items. Can’t add to basket or buy now?

eBay will not listen

My buyer and myself are at our wits end trying to get eBay to grasp our situation.My buyer collected the item. He did not have a buyers code. He paid eBay but they will not pay me. eBay says he has requested a refund but he has not. eBay want me to p...

UK Domestic Postage

On 5th September E-Bay sensibly changed their policy on UK Domestic Postage to allow low weight low cost items to be excluded from their "Simple Delivery" process. I have been unable to find a listing of what sale categories are eligable for this. Wh...

Late delivery

From 1 month i orderd but still nkt received and no one responding

Postage

Why are eBay’s estimated delivery’s so false? When I send second class they are giving the buyer next day delivery this is so misleading and causing me many problems being blamed for late delivery!!

Shine ES 335 guitar

I need to make new bid for ES335 guitar after using maximum of 3 bidsI have contacted the seller and agreed a new price but need to make a new bidThe seller is MRDCGORDON

final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

No October packaging voucher? (Featured Shop)

Hi everyone,I just wanted to ask if anyone else with a Featured Shop subscription hasn't received their monthly packaging supplies voucher for October?We have 2 active eBay shops with Featured subscriptions, and neither account received the usual vou...

goods collected but not paid

Advice if anyone can-Looks like Ive cocked up-Buyer collected when i had booked as delivered-I then cancelled the listing as agreed so he could re-buy with a collection instruction(I realise this was a mistake) and now he wont rebid and has the goods...

redress from courier for a damage in transit item

I recently sold an item which my purchaser said he had not received. It turns out the courier had damaged the item in transit which they let me know about. Can I claim for this and how would I go azbout it. I have had to refund my purchaser

I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,

I cant get to my right category, I want to sell pastured raised full,1/2,1/4, fresh lamb,i have tried to get to fresh meat but it just wont let me, anyone have the knowledge to do this TIA Anne

Pictures not showing on search page when signed in.

Hi, I am having a problem with pictures not showing on Ebay search page, when I am signed in. They show when not sign in I have enhanced tracking turned off in both tabs. If I clear cache when signed in they appear but as soon as I log out and back i...

Refund

I recently sold this phone and the buyer received and is saying there is scratches on screen but there wasn’t any when I sent and he want a refund but as I put this up for 25 and it’s worth more just to get rid of it it’s fully working with charger ...

Buyer false claims

The buyer opened a return saying the packaging was damaged, but I clearly described that in the listing. Now they’re falsely claiming the Dyson hairdryer is fake. It’s authentic, and . I’d like eBay to review this before any refund is processed.” Als...

THE ITEM WAS PICKED UP

Hi, the seller of the Singer 306k machine I bought on 11th October 2025 sent his driver on 27th October 2025 to pick up the sewing machine from my appointment, he has refused to refund my money and I don't understand why u guys are still asking me to...

Resolved! TRYING TO REMOVE SELLER

I cannot remove this seller "custom made men`s suite store " from my basket .I do`not wish to buy the item and I am trying to remove it , but the ebay basket does`nt respond either when trying to remove or save seller for later it is therefore stoppi...

Resolved! Cancelling an order but cancellation declined

I requested a cancellation on an order 22/10 before item had been shipped, this was then declined- no reason given but I then received tracking info by text (no tracking info on ebay) stating item posted on 24/10 - two days after my cancellation requ...

Resolved! Dispatch Notification

Why does Ebay assume that items are dispatched the instant I print a label? Being old and decrepit, but still having a life that does not revolve entirely around Ebay diktat, my sales are posted next day at the earliest and often two or three days la...

Unknown item received

Hello, I have received an unknown item to my address but it says 'return to sender'. It weighs around 10 kgs. I have not opened it. It is delivered by Evri. What should I do with it? Any ideas please.

How to accept/reject authenticated item with minor defects.

I have bought a watch. At authentication, a minor defect has been identified and ebay is waiting for my decision to accept or reject the item. However, i cant find any button etc to accept or reject.

Postage no service available

I sold a rod and it says generage postage lable. When i go to click that it says no service available.

Ebay ring back 2

So after asking how to get the ring back service and being told it was a Waste of time as Ebay won't refund me , So I went onto the net a found the link , I got Ebay to ring me and they have actually refunded me . Some of you shouldn't be giving advi...

The item I received was fake

Hello, I am writing this message to let you know that the perfume that I received today was fake. Could you please let me know what can I do now ?Thank you.

Royal Mail return

Hi ,I am trying to send back a parcel via Royal Mail return. The label eBay gave me don’t work ? anyone else have this problem ? what do I do now ? Thanks

Viewing purchase details for a purchase from 2014/15

How do I view a purchase from 2014/15 ? It only goes back to 2017 ?

Unresponsive seller

Bought an item from a local seller, paid and have tried on several occasions to collect. Seller is completely unresponsive. Been a week now. Have asked ebay to cancel the order but not heard anything. Feeling frustrated tbh

Slow to upload photos then crashes

When I try to make a new listing, it is slow to add photos then crashes. I can add new listings on vinted without any problems so it's not internet speed, it just seems like it is getting harder all round with eBay

help wih a return

Hello, A buyer wants her money back for an item I recently sold ref 08-13744-45223. This is the first time I have had a problem. All the items in question were fine, however, its no problem to refund her in order to mainatain my 100% record. I have t...

Sold Item postage label, with wrong return address

Hi All, Is there anyone that can help me with this issue, I have sold an item and when I have gone to print the label for postage, the label has the wrong return address. I have checked all my information and my current address is in the return secti...

Buyer with no feedback and a member for less than a month... I dont want to proceed with the sale

For context I sell pokemon cards, a member has brought two cards which is great. The issue I have is that the member has 0 feedback and has only been a member of ebay for a month. Because of the well known pokemon card scams I dont wish to proceed wi...

stolen property

My bike was stolen last week and has now appeared for sale on ebay. The only way to retrieve it seems to be to buy/make an offer (or get them to agree to a viewing and I can get police to come with me)Has anyone had experience of this?

icloud

Hi all,I bought an apple mac in April for my son for him to use at University Sept but the time he looked at it he told me some bad news he couldn't use it because the last owner left his icloud account on it,so we cotacted him and said I can't help ...

How do I get hold of an old postage label?

I need a copy of a postage label that is more than two weeks old. Is there a way of getting this from Ebay?

live listing amounts keep going to 0

anyone had this issue? when i go in to check live listings, some amounts have went to 0 even though i haven't sold them all. i change the amount but within a day it goes back to 0.

Item wasn’t received and iv given a refund out of my own eBay account

Item wasn’t received dispute has been raised and £117 has gone from my eBay account!!? its DHL problem ?

Car Event Sponsorship / attendance

Does anyone know how we can contact eBay to see about eBay motors sponsoring and attending our car event?

Postage for multiples of the same item not working

Hi, I listed a Buy it Now with 3 of the same item as the quantity available. Someone has bought 2 of them but ebay has only charged them 1 postage fee. The cost to send 2 of them is more than the single postage that ebay has charged as it takes the w...

Resolved! Parcel not received

I ordered item on 24 Oct but I didn't get my parcel.

parcel force not recognising tracker number

Is there any way of contacting someone to chat to from Ebay or is there an email address for them, I have a package to return b y 12th November, but Parcel Force "cannot recognise tracking number" which is printed on label I have printed from Ebay si...

Returned item smells

I accepted a return as the item had a tiny hole (large hole according to buyer, but that's not my point). Received item back but it smells of body odour! What do I do? If I report the buyer, can she see the report as this does seem to be a sensitive ...

Sent package to wrong buyer

Hi all, in sending something to a buyer, I printed what turned out to be the wrong postage label and sent it off. It’s only when the actual buyer contacted me to say the tracking hasn’t updated that on looking in to it, I could see my mistake. I have...

Evri stole my item and ebay won't refund me

I had a item that was due to be delivered on the 15th October by Evri. I wasn't going to be in so I requested that item to be sent to my local post office instead.The tracking marked the parcel as delayed on the 15th. It remained like this for a week...

I bought an item

I bought an item yesterday and it’s not showing in my purchases but money was deducted from account,and the item is still that it’s available for purchase.

An item I am selling is not counterfeit but eBay claims it is and have removed the listing from view

An item I am selling is not counterfeit but eBay have removed the item from public view. I disagree, what can I do.

Is Aquiline a legit company

Is Aquiline a legit delivery service

Large Letter to the USA

I seemed to be blocked from using Royal Mail Postal System to the USA which is only £8.50 Large Letter . For the same size its Over £17.00 to send via GPS is there any way out of this

Injectors

Hi have buy 4 Injectors on 22/6/25,but two off them not working,returned to the seller in July and still don’t have replacement item or refund can you help with this please.Item ID 405905234152Order number 16-13224-27772

Posting weight of item over tracked weight

I used ebays simple delivery for an item I have just sold. The weight is up to 2kg, however, the item weighs just over 2kg. Can I pay additional posting at the Post Office and if so, what then happens to the original tracking number that the original...

Resolved! Automated return question

A buyer made an offer and purchased an item. The buyer then subsequently put in a return. Ebay's system has automated this process and accepted the return an refunded (though it does look like ebay have covered the cost and it says i won't receive th...

Short payment from Ebay!"

I just sold an item for a modest £10 incl postage. Ebay has only credited me with £7.28. This is the second time this has happened in the last 10 days. Any ideas?

International sale - return postage

I am looking for some advice as when speaking to customer service they have given me 3 different answers. I am in the UK and sold an item to someone in USA. I used the Global Shipping Programme. They complained the coat wasn’t listed correct size (la...

Postage

Hi I am new to selling on EBay, I was not aware that I can print off shipping labels and drop off - I used Royal Mail instead and paid extra for this will this be refunded to me?

combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?

combined postage on 2 items and printed 1 label. How do i mark second item as dispatched ?There is no option to just mark the item as dispatched. I fear it will just sit there saying i have to post it.Even if i purchase a label (which i don't want to...

Delivery

Hello there I did not receive my parcel. I think the delivery driver drop that on in the wrong house

Ebay ring back

How do ypu get Ebay to ring back ? I've bought an item and the item is tracked with Royal mail in their wisdom have left it on the Doorstep and claimed that is delivered at 12.23, only for me to arrive home at 17.10 to see that its gone . The seller ...

Age verifiction

Hi, is there any way other than credit card, which i don't have, to confirm my age? I'm 61 and have been prevented from buy a mitre saw and now a set of chipsticks because of ebays policy on bladed items. The only crime I'm going to commit with a mit...

Item not received

I ordered a cd on the 15th of August . This was in advance of the release date - 3rd of October . I did not receive the cd and contacted the seller twice with no reply , I raised the issue with ebay asking for a refund but was told the time was outsi...

Item removed for policy violation after sale

I recently sold an item but shortly after, I received an email to say it had been removed due to policy issues. I have appealed and upload receipt. Anyone been in this position? I have notified the buyer but a bit frustrating

Feed back

Why can’t you leave feedback if an item that is cancelled by the seller but you have been waiting nearly a month for your item. I feel it is very unfair that you can’t make your point to the seller.

Simple Delivery preventing buyer paying

Item sold in the UK, with a UK address also in the UK. Simple Delivery is set up with Evri as the courier. They do make deliveries in the buyer's postcode, but at a small extra charge. There does not seem to be any way amend the delivery charge to su...

Pre-paid label Simple Delivery - Accidentally closed the tab so now have no access to it

Can anyone give me a suggestion on how to access the pre-paid postage label and qr code as I accidentally closed the tab on my ipad and now seem unable to access it

Postage paid not used

Label printed in error, not used refund required, how to achieve this? thx

Repeated Ghost Buyers on Vehicle Listings – eBay System Being Abused

Hi everyone, I've been an eBay member for over 21 years now and this is the first time I've written on here, I’ve now had this happen three times in a row selling my old 2003 Toyota Hilux (£2-3k) on eBay Motors. Buyers have been making offer, then co...

Item not as described so I returned it but seller not paying or replacing

I ordered this gym equipment that unfortunately isn’t fit for purpose. The machine isn’t commercial grade and is defective in its movement for its required use I have attempted to adjust certain working parts on the machine where it has obviously bee...

Resolved! Max bid was me but I was outbid

Highest bid was made by me however I was outbid and I have contacted the seller but I have not yet received her reply. Any advice would be helpful.

Dyson Hairdryer

I bought a Dyson hairdryer which was described as "Brand new Genuine". I have a letter from Dyson confirming that this is a counterfeit product. I can't seem to get help regarding this. I have messaged the seller several times and have not received a...

Buyer Unable to Complete Payment After Counter Offer Accepted

I sent offers to watchers. One buyer made a counter offer that I accepted, but she hasn’t been able to make the payment — it keeps failing. Could this be an issue with eBay’s system?

Orders collect but still showing on the dashboard

I have 2 orders, 116763503845 & 116763505071 that have been collected and they say they have been collected but still showing on the dashboard to be picked up. How can this be sorted?

Change delivery to collection after item was sold

Hi...I sold an item that had postage or collection in person. The buyer selected postage, has been charged postage but now wants to collect the item. Is this possible?? And will they get a refund??

Selling

Buyer will not commit to picking up items purchased. Keeps fobbing me off. Is this a scam and should i cancel the order

FRAUD THEFT AND DECEPTION

R eBay involved in this fraud 15 deception scam because it seems like they are cause I have six customers that this one seller has done the same thing to time and time again yeah eBay I’ll just facilitate the fraud theft and deception. Maybe somebody...

Guest order

How do I add a guest order to my account so I can track it?

Additional £1 charged separately

Has anyone noticed if they are being charged an extra £1 by ebay when buying items ? I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay.

Problems with DPD. is it possible to change delivery

I sold an item which I thought had been listed as collection only as it was big and heavy and low value. But somehow eBay had chosen delivery options for me. So buyer paid for postage and when I tried to download postage label was told it was deliver...

Non delivery to seller

An item I sold has been returned to me. The tracking information says I requested the return, which I didn’t

Purchase and Offers

I haven't bought anything yet, and every time I try to buy or view something, I get a message saying I've exceeded the required number of purchases. I need help, thank you.

Can't select collection option at checkout

I just bought an item that had a collection option shown but when I go to pay, after selecting collection, I get a message:Unfortunately, this seller won't send to your location. Please update your delivery address or contact the seller to request or...

Non payment

Has anyone else been finding that an increasing number of people bid on items then don’t pay or even bother to request a cancellation

Buying with your ebay account

Can't buy with money in my eBay account, just says not enough in when there's more than enough

Buyer changed mind after nearly 1 month

I sold an item at the beginning of October. Buyer paid via eBay straight away. They messaged to say they would collect 30th October, 3-4pm. (I would have to leave work early for this but agreed as they'd paid so promptly). They messaged this week cha...

Withdrawing my cash to bank

Where is the page to withdraw my cash to my bank thank you. Catherine

Reporting counterfeit items not working

Recently there has been an explosion of counterfeit bullion silver bars appearing on Ebay, there is even a section 'counterfeit bullion' to use on the not allowed items, some counterfeits are blatant with the sellers having .999 silver bar in the tit...

club men's magazines how to list correctly

i had a box of men's magazines, and looked around on ebay to sell, i found a completed listing much like i wanted and clicked on sell like this ... apparently i have violated ebay policy, and the help page they sent me doesnt really explain what i di...

Counterfeit purchased

I purchased a (supposedly) Tiffany necklace for my granddaughter for Christmas, it arrived with all packaging of Tiffany. The necklace was in a heat sealed bag as it was for a present I did not open it. I ordered another one from a different seller o...

Item I sold returned due to underpaid postage

I sold an item recently and paid for the postage via ebay. A while after posting the item I was messaged by the seller saying that they had recieved a note saying there was a delivery for them with underpaid postage. I opened a case with ebay to work...

Temporarily restricted

Hello eBay, I wanted to ask why you have temporarily restricted my account while my account is verified with Payoneer.

Seller Performance Issue

I am having a issue with my seller performance and the way that it doesn't seem to be updating....... My issue started at the last of last month where i unfortunately had to cancel an order due to the item going missing from my storage. This led to m...

Account suspended?

I have recently received 2 emails and 2 messages to say that my account has been suspended (permanently). However, no action seems to have been taken and I can use eBay fine. I’m not sure if this is a legitimate concern or an error in the system as I...

Seller having issues

I purchased an item and seller used pre paid service through eBay and said the collection address is wrong, he said he’s tried to contact eBay without luck and the courier service say it’s an eBay problem, would be greatful for any help.thanks

Increase compensation

I want to sell an item for £130 but the maximum compensation offered by any postal service is £75. So if it gets lost etc I will be losing £55? Any ideas or is it not worth sending anything over the value of £75?

EBay has told me that evri is returning my package

I got a message from eBay last week not to post using the Evri label but I’d already sent it. Then eBay said I’d get it returned and gave me the link to a new postage label. It’s been a week now and it hasn’t been returned. I’ve been in touch with th...

Unsold Listings after restrictions have been lifted, where are they?

For the first time I had a restriction on my personal ebay account. I had no idea what was happening but they started de-listing some of my listings and marking them as unsold I think. I saw them going but assumed they would be put into a folder so I...

Sold a wreck? Would anyone be happy to spend £2250 on a van and when it arrives is awful??

Paid £2250 for a scrap van and seller still says van is fine? Smokes constantly on start up? Damage and rust everywhere? Zero service history but told had full service? Not 1mm of oil in engine? Side door doest open? Handle useless? Im disabled so ca...

Wanted items

How can you advertise for wanted items on eBay ?Thanks.

Trying to buy from America to UK...need help

Hi I'm trying to buy a bubble machine for my ASD son from America and on the countries list they will deliver to nearly everywhere but not the UK even tho they have Ireland down. They have said they have picked Europe and clicked and unclicked etc bu...

'Make me an offer ' option/Nectar points

Right, let's try this again as I completely put in the wrong title previously. Please read my other conversation for what I am asking. TIA, Andy

Buy it now option / Nectar points

Hello. Is there a way of contacting ebay to raise an issue with their buy it now option ? What I don't like about this option is, I can't use my Nectar account to get nectar points when I make a purchase using buy it now. I have lost out on hundreds ...

Warranty

I orderd the phone on June with warranty. I used it 3 months and it stopped work. I contacted with seller but I did not receive answer how I can return it under warranty to fix it. What I can do know

DHL have not collected my shipment this evening

Hi first time I have sold on e bay and used Simple delivery. I booked DHL collection for today 8.00 - 18.00.I got an e mail giving me hour window approx 20.00 - 21.00. They have not collected and there is no way of contacting them as their customer p...

Withdrawing feedback given

I accidentally gave feedback on an item that was cancelled by the buyer, how can I retract it or change it? I know changing it (if possible) will still leave positive feedback, but I'd rather that and tell him what I think and let others know, rather...

GSP on items to the USA?

A US prospective buyer isn't given the option of using the GSP only told to contact seller.I asked ebay & was fobbed off with 'to do with tariffs' & to send it myself. I won't risk that so when are they liable to sort the GSP out??

Resolved! Money teken from my account

Ebay has taken three separate amounts of money out of my bank account, and I have not ordered anything in over a year. Where do I go for help, as there is no phone number to call on Ebay.

Appealing an unpaid cancellation record

wrong item received

i bought a marc jacobs listed as medium bag but i received a mini one instead. this is not my fault!! what should i do

Unreceived shipment from EVRI

Hello, I did not receive my shipment from EVRI because there is no one at the address, and they have marked it as delivered. The shipment is missing, there is a photo of several shipments at the entrance door of the block but not in front of mine. I ...

Simple Delivery for gold jewellery?

Hello - I used to sell professionally (many years ago) and a lot of things have changed - when I listed my items last week, I offered them under 'Vintage jewellery' as I always have as they are considered vintage but they are 9ct gold. I have never s...

Resolved! Dispute closed without evidence being viewed.

I bought an one eighth gold soverign advertised as 2025 New. When it arrived it was loose inside a very dirty heavily used plastic bag with the paperwork it should have been attached to. The plastic bag had been sealed with sellotape. Upon close exam...

Resolved! Selling with Simple Delivery - Issue with combined postage (lack thereof)

Hi all, what do you make of this?A buyer bought 2 separate items from me and paid postage twice, to the same address. I want to do them a service and pack together, and refund the postage, however, I can't due to simple delivery. So I did the 1 label...

Hi i cant seem to buy an item from the usa im in the uk and it wont let me buy

Hi , im trying to buy an item from USA I've had an offer sent but it's tell me that the seller disnt ship to the uk how can the seller change this

No appeal allowed.

Ebay can now close complaints without viewing evidence.

returned items from customs in Denmark

I only randomly have to send parcels abroad, I sell books so they're not excessively large. I sent one to Denmark (22/09/25), Royal Mail tracked & signed, with a correct CN23 customs form as it was valued under a tenner. It arrived back today (28/20/...

Making offer payment

Looking for some help, ebay AI is no use for answers. Something has happened recently if a seller has a few items listed and there is an option to make an offer on the items, however if accepted the payment for each item accepted is taken individuall...

Timing of auctions on 'my ebay'

The time of the auctions on 'my ebay' is incorrect leading to my missing the auctions. On BST the auction was said to have finished, but actually had 1 hour to go. Ebay said the auction was ended & I had won but the auction continued for 1 hour - i d...