Member To Member Support

No option to set item as dispatched

Hi, I have sent an item to a buyer and they have confirmed receipt, however there seems no way to mark the item as dispatched. I used postage outside of eBay as the options from this site did not include any insurance. So I took it to the post office...

Age verification stupidity

Why is the only way to verify your age through a fudging credit card, I haven't got one, I'm not getting one just to verify my age.This is ridiculous, also you can't speak to an eBay agent to sort it out!!!!!!! Bloody impossible.I just want to buy so...

Payment

I have sold something that is collection only, can the buyer paid me cash on collection or do they pay through eBay?

Vintage pen knives listing removed

HiI listed some vintage pocket cutlery, tiny pen knives in original box about 60 years old and eBay has removed my listing as they say I will need an age verification for posting. But the blades are tiny the longest about an inch and do not lock! So ...

website not working

All i can do is view items on my laptop.I am unable to click on sizes,colours,make an offer or make a purchase. I have accepted cookies. I can however do everything on my phone so it cant be an issue with my account.Any suggestions please?

Refund without my agreement

A buyer stated that the glass in a painting arrived broken. The photo they sent was very unclear. EBay has refunded them without any reference to me or any attempt at a fair compromise. Now they have a free framed painting and just have to get new gl...

Stuck in becoming a restricted item sell (fighting a loop)

Hello Ebay users. I'm stuck in this infuriating vigorous loop that's can't seem to be solved. I've applied to sell restricted items from the E-Cig category, but I'm constantly being rejected for not being suitable, although I hit the first 3 criteria...

Is anyone else having these issues on eBay?

When typing into chat text boxes, feedback text boxes, etc, the web site overwrites what I am typing with what was there up to 2 key-presses earlier, removing random etters from what I type. Whatever processing the JS is doing when I press a key is s...

Item I listed several days ago not visible in any search online. Chatbot"help" is useless

Hello folksI listed a pair of winter boots several days ago and despite being good value and an item of iterest no one has looked at them, I checked and did a search online for them and they did not appear despite lots of searches. The silly AI ridic...

stuck with payout method

i am stuck with ebay payout method. i opened monzo business account for that. but ebay doesn't accept that banking method. then i opened Zempler Account. Again it is not accepting? I am starting my new business, hence most banks are not accepting my ...

Cancelling after buyer not responding

Hi I sold a carpet cleaner & order stated collection. After numerous messages to the buyer to arrange collection he didn’t respond so I cancelled the order so as I could relist. Now it says I owe him £45 but I was never paid the £45? Is this money go...

feedback score

hi my overall feed back score is 1004% yet my profile feedback is 952% why are they different and not the same i have no negative feedback 100%positive than

how do I get a refund on posatge I have paid for as a buyer on an itme I collected?

Missing Drafts

I had 99 items on draft.Today it's down to 47.I updated some items a couple of days ago & the majority of those have now gone.None of the items were due to be deleted, apart from a few I updated earlier this week.I hope this is a temporary blip as it...

Damaged in transit

Good evening, I have recently sold some turntables and a mixer but the items have been damaged in transit. I contacted DHL to raise a claim but I was told this has to be done by EBay. i passed this on to the seller the same day but they didn’t want t...

Postage to USA

I have a potential buyer asking how much it will cost him in postage etc to buy my item. Please can someone help me?

Unable to add details to account.

I am attempting to sell for the first time in a number of years. I am unable to add details to my account and get an error each time I attempt to list an item. "We've encountered an error on our end"

Refund

Hello, I receieved a damaged item which the seller refunded me in full. This refund was issued on 5th Nov and is showing on my purchases as refunded. It is now the 15th and I have not recieved anything into my bank. I have contacted the seller and he...

Closed ebay account, data deletion

Back in 2016/2017 I closed an eBay account. How do I know for sure that the account and the associated data has been erased. I've read that, "After deletion, we retain a record of your request and our response. We also retain some personal data that ...

so-called restricted things on sale

so i am from a community that is hunted by the majority down south, Tamil hunted by the Sinhalese, for political and other reasons. I sell something that is a representation of the homeland of our people and i have not had much success, it don't matt...

Resolved! Simple Delivery

HI is any one happy with simple dalivery (why ) ?

Special delivery

Trying to change this simple delivery back to advanced where I can add special delivery for a possible sale, should this high value item be sold. Can't change it, is this eBay again blocking the advanced option?

Getting account back

I didn’t know that it was a replica I brought it from another app and it didn’t fit so I was selling it just for the money back so how was I meant to know it was a replica

Help Please! First Return Request

Hello, I listed some men’s shoes which were marked as a 42. I took clear pictures of the size detailing on the shoes . However in the description, labelled them as a size 9, which I think is incorrect and should have been a size 8. Only the 42 was sh...

Signed Football Shirt Aunthenticity

I have just purchased a signed football shirt listed as “signed football shirt with proof. The shirt came without proof & when requested the seller sent a photo of the footballer signing a sheet of numbers which were apparently to later be added to t...

Large parcel

I want to post a car front bumper and took to several evri parcel shop but no one accepting it. Can anyone help .i have it ready packed and labeled.

I've been scammed - advice on how to move forward please

I bought some "genuine" Apple airpods for £99.00 They were not genuine. I started a return.Seller was happy to go alongI received the return labelI returned the itemThe seller refused to accept the parcel and it was sent back to meI have received the...

Listing not showing on searches

Despite having 26 bulkhead lamps being listed, none of them are showing up on searches, how can I sort this out

Likely Seller Fraud but ebay not taking action (UK)

I bought an iphone online on 8th Nov.The listing pictures are not of a genuine iPhone so I contacted seller and also ebay - ebay took no action and asked me to request refund from seller who later declined (surprise).The seller doesn't respond to mes...

Evri postage

Has anyone else noticed that EVRI standard drop off shipping has went up from 2.94 to 3.01 or is it eBay that's made the price increase

Hi can i sell antique knife dated 1915 on ebay ?

Hi i have ww1 knife dated 1915 if it possible to sell it on ebay,I will appreciate any helpRegards Victoria

Car mats

I bought some car mats for £108 For my nissan vehicle less than 3 months later the drivers side is torn and ripped but tells me it's friction I have had a lot cheaper mats last longer

Pre paid label

Hello, I can't seem to get pre paid label. It comes up with error message "It was not possible to generate label. Something is wrong. Please try again later". Is there a work around? Many thanksDean

Business account sucks!

I've been using ebay for a very long time on a personal level. Buying and selling as a lot of people do. Recently, I semi-retired from an automotive design role to concentrate on designing my own products to sell. It's a slow process, so I thought I'...

evri refund

hi im pretty new to ebay, i have sent out an item but the item never got to the customer , they was told it was now at a parcel shop, they went to collect it wasnt there, I have had to refund them. but how do i get mt refund from evri for the cost of...

Problems with my buyer address active since 2002

Since some US-centric upgrade to the addressing system, I have had to go outside eBay to complete one transaction. That was because a UK seller 'wouldn't post to Suffolk, UK'. Now, on a buy it now, I'm being told that the seller won't sell to a PO Bo...

Item listed in Birmingham - Tracking shows it's come from AliExpress

As title says, I've tried tracking this item today but was disappointed to find it's been dropshipped from AliExpress Where do I stand on this? Am I better refusing the delivery or acceptingvtyen going through eBay for the return?

Returning a defective item and seller replacing

Hi, I bought a phone and it’s not working, I’ve contacted the seller who are happy to replace it. My question is they sent me an address via messages for me to return the phone to, am I covered if I was to send it this way? I tried to go through eBay...

Can’t show item is sent

Hii sent an item Royal Mail, but I can’t seem to update the order unless I print and pay for DHL label.the buyer has received the item.how do I show as dispatched?

trying to return an item, seller wont sent a free label and has given me a false address

trying to return an item, seller wont send a free label and has given me a false address

Postage Swicheroo

If a listing says (for example) " Royal Mail Tracked 48 " as the ONLY option, should they not honour the listing and send your stuff via " Royal Mail Tracked 48 " ? - Too many sellers lately are sending stuff via some less trustworthy couriers INSTEA...

Can't post to Northern Ireland

It looks like there was some change on ebay last week and now if any UK mainland based seller has selected Evri as their method of shipping and the item is large, over 1kg I believe, then the item cannot be posted to Northern Ireland, even if the sel...

Duplicate refund payment

I refunded an order as i made a mistake with sizing. The refund left my bank account on Nov 3rd. I have now had a message from Ebay saying that the original payment failed and have taken the refund out of my eBay balance so it has been taken twice. H...

Return

I sold an electrical toy, the item was fully working with movement and sound as I checked it the day of postage. I also videoed it doing so. The buyer has initiated a return saying its not playing sound.Is video proof of it working with date and time...

Courier delivery times

Hi, I’ve sold a chair on eBay and am using a trusted courier to deliver on 26-28th Nov - this has been agreed by the buyer but eBay is saying it need to be posted by 18th. What can I do to not be penalised for late delivery?

Resolved! Customer help asked me to start a return request without returning

I’ve had an annoying time trying to get a purchase sorted out, first my package was delivered empty and torn open, which I hadn’t noticed in time to confront my Evri Driver. I contacted Evri who told me to go through my EBay seller, who I made aware ...

Missing goods

Please help, I recently bought goods using a guest account. I have never received an order confirmed email however the funds have been taken from my account. I have no way to track the purchase or contact seller. How do I get my money back?

Gallery Plus Option

Hi,I think my little grey cells have gone on holiday!I can't find the Gallery Plus option (I'm using the app) and want to revise my shoe & bag listings to include it.Any help gratefully received. Thanks

UK bid blocked where seller has said might not ship to UK

I live in UK and often bid for items overseas, such as US and mainland Europe. If the seller has said may not ship to the UK I always approach them and get their permission to bid before I bid. I did in this case for an item in France, but my last mi...

I cannot get my funds to pay into my bank account

Why can I not get my funds to pay into my bank account?

Price of an item - ALL the same??

I've just been looking to but some Beta Sitosterol. for the first time that I can remember EVERY (and I mean EVERY) seller selling 1000mg capsules is charging the same price regardless of which brand (Pure vital, Megavites, Eco Vits , Amino Lab) or w...

Unable to promote listing

Hi there,I am unable to promote my new listing's any more and promotion have been removed from my pervious listing's as well. Please advise

Owed money

Hi do I owe eBay money as got a email but can’t see what I owe. Is this a scam?

Evri delivery services

Why do sellers insist on using the worst delivery company ever!!Yet again a parcel from evri saying delivered ' yet upon checking ' No delivery in designated area... The proof of photo was a complete blur Nothing identifiable, not any info on a locat...

Item not received case and Evri lost parcel

Hi, I wonder if anyone can help. I am the seller and sold a winter coat. I despatched it straight away with Evri (the buyers choice).After about 3 days a buyer opened “item not received case”. First I thought he was inpatient, as some items can take ...

Buying a sharp object.

I want to buy scissors and tweezers. They are in my basket. I cannot complete the purchase until I have proved my age (69!!) I am being asked to provide credit card details, but I don't have a credit card. There are no options for other forms of iden...

Complain

I recently bought oven last 3 days and now price dropped by more than £9 so if the dropped price not refunded I will return the item and may ordered again

INR case opened, buyer won't collect or rearrange delivery

Hi, sold a pair of shoes few weeks back, dispatched same day with yodel. Delivery was attempted 3 times and shoes returned to depot for collection or to re-arrange delivery.Tracking was added to ebay, buyer messaged saying Where's my item, I explaine...

Selling to someone with 0 reviews

Hi , I'm selling a expensive laptop in the discrption I stated that I will only send to buyers with good reviews. The buyer is new joined 2024 and has no reviews, I've googled the address and it's in Google maps I understand we all have to start with...

Adding parcel tracking details

Can I add tracking details for parcel I posted special delivery that has been signed for ?Instead of useing eBay simple delivery

Resolved! i sold in item on the 15th October as a private seller. the buyer has requested a refund

i am asking for information and help on this as the buyer has been using the item and damaged/ broken now stating there unable to return the item. What is the best way to handle this as a private seller

unable to revise listing

i'm having trouble revising an existing listing. the problem is that i cant change the quantity available.it says there is an issue with my postage policy which there shouldn't be because i havent changed anything there.the postage policy itself is g...

Item removed

why are there sellers using nude girl pics to sell LP's when my pics have no nude girls for the same Francis lai LP's ! I send a list of 4 other sellers using nude pics selling the same lP that I want to sell!! I thought all sellers were treated the ...

We're having trouble confirming your bank details

I've had a personel account on eBay for a long time. But when eBay brought in the "Simple Delivery" everything got screwed up. I sell 3D printed 2.5 hard drive caddies, which fit inside small envelopes and cost me 85p to deliver via my Royal Mail acc...

Return mattress

I buy the mattress but it's size is not right for my bed and I want to return it but unfortunately I am trying to pack it back in box but it's not getting cold.what I do how I can return.

Import duty charges unforseen

Hi I purchased three roller blinds from a company in poland and fed ex delivered the blinds I paid for the blinds but no mention was made about zero vat and extra charges, now fed ex are invoicing me fo £59 what can be done

Person wishes to view the item before buying

Hi, I have 60 stackable chairs that someone is interested in. They live up North, but their brother lives in my area. They have asked for my address as he wants to look at them before she buys them. (I am offering them for less than £2.00 each). The ...

Not receiving payment

I sold a coat and intended to send it via Evri. I obtained a barcode. But then I decided to send via Royal Mail. However, because Evri never registered it as delivered I did not get my payout. What do I do?

Entering email address at the Evri parcel shop

Hi. Every time I print a label for Evri at the parcel shop they ask me to put my email address in the hand held device. This is so I get an automated message instead of being given a receipt. I was told today if I updated my records I wouldn't need t...

Paid but me & seller has had no confirmation!

Brought something today & used pay in 3 through PayPal.money is pending going out of my bankI have received no confirmation from eBay & neither has the seller - the listed item is still active!on PayPal it jast gives a transaction code but don’t say ...

4G LTE Wireless Router Unlocked USB Dongle Modem Mobile Broadband WIFI SIM Card

I bought a dongle, it wont work with my SIM card, when on line via 4G it says corrupt, warning messages, its reading my SIM details but no internet? It wont do anything, I have tried contacting the seller and they are ignoring me

Returns postage

Seller has now offered to pay return postage but when I try to do the return it's charging me for the return?

Winning Bidder

I received a winning bid from someone for an item and he hasn't paid or been in touch for almost a week. The guy has a good feedback record and I just wondered if he is OK after no communication for that entire time. Just worried in case something ha...

Why do several of my buyers have exactly the same buyer ID?

I only noticed this today, 3 buyers this week have the same identical buyer ID - they are different people, different towns etc….. when I click the buyer ID name for further details it doesn really say anything apart from saying have been 4 transacti...

Sale history removed for item in dispute

I bought some boxed chocolates, the advert clearly stated there was a quantity of 20. When got them there were 20 chocolates in 1 box. The price paid for 20 chocs was more than I could have bought 3 whole tubs of the same chocolates.I went to my E-ba...

opting out of simple delivery

Hi, I sell items that have a value of less than £5. Randomly i am being charged for simple delivery. Ebay states the simple delivery is the only option for items with a value above £20. All my items fit in an envelope with a second class stamp. When ...

My UK eBay Seller Dashboard Shows USD Currency – How Can I Fix This?

Hello everyone,I need help understanding an issue with my eBay account region and currency.I originally created my eBay account on eBay.com in 2024 as a buyer. Last month, I switched to selling and listed one item on eBay.com (without any store subsc...

Refunded "Lost" Package, buyer refusing to sign form to declare it, and Paclink will not refund with

Hi All, We sold an item for £176, shipped insured with Evri via Paclink/eBay. The buyer told us he never recieved it, and the Evri POD was total garbage, so following eBay rules we refunded the buyer, and opened a case with Paclink. They sent us form...

Priority Advertising. Keywords keep resetting, adding spurious keywords and increasing cost.

Keywords keep resetting, adding spurious keywords and increasing cost. The keywords are set to manual and not automatic. Obviously this is increasing cost. Anyone have any idea how to stop this happening? Thanks.

AGE VERIFICATION POSTAGE FOR SELLERS

CANNOT ARRANGE AGE VERIFICATION POSTAGE ON A BLADED ITEM TRYING TO LIST

Wrong information in ad, item has a bid but now dorsn't want

I put the wrong size by mistake in the ad, item has a bid but now the buyer, quite rightly, doesn't want it.Is there any way round this ?

Recall for Powerful Car Vacuum Cleaner Wet/Dry Cordless Cleaning UK

I received recall notification from eBay. These are no information of refund matters.Seller and eBay didn't respond for a month.How can I get the refund?where can I get a help?Are there anybody had same experiences?

HMRC Reporting in 2026

Is it correct that in 2026 Ebay will be reporting only the previous calendar year's activity (2025) to HMRC if selling limits were exceeded?

REFUNDING BUYER FOR RETURNED ITEM

I HAVE RECENTLY HAD TO REFUND A BUYER FOR RETURNED ITEM. BUYER DIDNT WANT,AS ITEM DIDNT FIT, TOO SMALL. ALL MEASUREMENTS WERE CLEARLY STATED. SO IN THAT CASE THE BUYER SHOULD HAVE PAID FOR POSTAGE OUT GOING TOO. THIS IS UK LAW. BUT EBAY HAS CHARGED M...

Ebay customer service won't answer the phone and no online chat available.

HiI have been trying to contact ebay but they won't answer the phone and I can't find their online chat to speak to an agent over a warranty issue with a seller who refuses to answer my messages. How do I contact ebay and report the seller or leave h...

Item delivered but used different postage. How do I mark as delivered?

I posted the item using a different postage to the one on eBay as the item was over the weight in the end. Item has been delivered but of eBay is still waiting for the original postage tracking to say it's been delivered... what can I do?

chat is not working and its been months

Ive not been able to talk to ebay for months, i have cases to reply to, postage charges to claim back, have had to put of sales as a result and lost opportunity and money. literally no contact services work at all, what the hell is going on??????????...

How can I ask e-bay to step in to resolve an issue with a seller?

How can I ask e-bay to step in to resolve an issue with a seller? The seller had put themselves as UK, and I filtered on UK only. The item arrived far too late, after 16 days - not surprising since it was being shipped from China. To request a refund...

Seller not taking accountability for damage overseas

Hello all! I purchased a picture that had frame damage and believe it was done before reaching the UK. Made a claim with Parcel Force and finally got a response stating that 'we cannot accept claims from the addressee on import parcels as the sender ...

Skis

I am selling an extra large item that was due for collection. But the buyer lives a long way away from me and wants it couriered. anyone else had this issue. EBay has no customer service to help

Меня обманули заказом

Hello, on November 12, I bought an iPhone 16 pro max, and it said that this was a self-call only, I contacted the seller before the purchase and discussed that you were far from me and I needed delivery, to which he agreed to send it via delivery, I ...

Buyer underpaid postage

Hi, my buyer underpaid the postage this morning. EBay and buyer selected the large envelope format but got it wrong. I didn't have the option of selecting the postage. This was a medal which is not Simple Delivery. I was offered a label but have no p...

magnet chess game

Yes hi one of my items has been banned a best seller magnet chess game they are warnings for suitable ages on product l've checked with supplier no issue of any ban To sell in uk exact product is on sale on Amazon ukSimilar items on eBay uk.

Wrong amount Received

I need help with a payment issue. For this transaction, I was supposed to receive £38.06, but I only received £17.91. After the deduction of buyer protection and postage, the amount I should receive is £38.06, yet only £17.91 has been paid to me.Can ...

Scam

I've purchased a playstation 5 from a seller with no reviews. They said they've posted it and uploaded a tracking number but when I click on the tracking number it says royal mail are still expecting it and they haven't received it yet. Also I asked ...

Parcel not delivered, yet flagged up delivered.

my email from eBay, says my parcel has been delivered, I check, they say left in safe place. Idid not request safe place, as I a, disabled and in the house with a loud door bell. My carerchecked front door, no parcel. I contacted the seller, they say...

I can't upload photos in the message system , Can anyone help?

Hello. I've been messaging the seller and trying to send her photos of my damaged boots, so we can proceed with the eBay guarantee system, but I just can't find a way to upload them. It used to be so easy to drag and drop photos, but now it's impossi...

Combined postage problem

Hello, i have sold 6 items to the same buyer and have packaged them all together and using the ebay simple postage ebay have combined 5 of them and have the other one seperate so there are two seperate postage labels to get printed out, do i print bo...

Resolved! No sales at all, for around a month

I am barely getting any sales atm. When i do, i get a sale less than £20. My numbers in seller performance, have dropped off a cliff. Admittedly i am not posting as much, but that is because nobody is buying. Ebay is the online selling platform i kno...

ebay issued me a used postal label

tried using label i was given but saying it been used ?

jacques croquet set diamond jubilee never used in box

Clearing out an attic found large sealed cardboard box containing a Jaques croquet set still in it's packing stamped jubilee set - I wondered what it might be worth as I cannot find a similar item. Can anyone help please?

Ok here goes, got an email from ebay (no reply !!!)

Ebay emailed me saying an item I purchased and I quote poses hazard of fire, explosion and electric shock.Told me to contact seller (guess what in China !!)Sellers response “rest assured product complies with UK standards blah blah blah”So why has eB...

Resolved! Simple delivery - transit damage refund

Hi,I just sold an item, packed it well, used the simple delivery (Evri) label and despatched.Item arrived damaged. I instructed the buyer to request a return based on "received damaged", they did this.Ebay have messaged me notifying me of the return ...

Counterfit goods but no return option

Bought a Counterfit pair of Nike Trainers, seller saying no returns. Just want my money back. Any help would be very helpful

seller invoicing for aditional money? scam

growing increasingly tired with ebay,the fact you cannot get aomeone on a phone is a disgrace! used to be a great site now its extortiinate and there ia no bargains and the bidding is a joke how you can submit a bid last seconds but be outbid whats t...

Counterfeit

I bought AirPods through here I’m not able to get my money back because seller not responding what do I do

Will I get my item back from a closed case?

I have recently tried to sell an item and have posted it to the seller, they never received it and a case was opened and closed, making me lose the sell, will I get my ‘sold’ item back?

Refund for multiple items

I ordered 4 items from one seller. None of them arrived. When I raised the issue on Ebay it did so as the bulk order for the full amount, however once this was escalated to Ebay they only refunded me for one of the items, not the whole order. What do...

Options when you believe a buyer is lying about a defective item

I sold a used motherboard that was/is in perfect working order earlier in the month, I've sold other items before on here either zero issues. I'm pathologically OCD about keeping things I own as immaculate as possible, keeping the box etc. As I say, ...

Resolved! Buyer retaliation to cancelled order due to non payment

Hi. I cancelled an item someone purchased from me as they hadn’t paid after the 4 day window and had not responded to a message, but they’ve now gone ahead and placed bids on multiple of my items. How can I get these removed as I don’t believe they h...

Payment on hold

My money on hold and ebay claims they are reviewing my payment method before and can take up to a week even though my method is valid and right. I don’t understand this ebay people

Postage channel islands

I live in jersey and have never had a problem buying on eBay but in the last year more than half of all items I bid on won’t send to the Channel Islands? I have contacted some people and offered to pay extra and they say they do deliver to jersey and...

Lost Evri parcel

Hi I sold an item buyer chose simple delivery via Evri - I printed the label posted via local evri shop but tracking wasn't updated and parcel never arrived! Ebay refunded now I'm out of pocket for the item as its missing!! Apparently my fault Can I ...

Saved sellers

Why have Saved Sellers disappeared?

postage

I bought a label via ebay to post an item. Turned out to be with dhl and with collection from my address. 3 days later dhl havent collected it. They say contact via ebay. I want to cancel the collection but cant get through anywhere with ebay. I have...

listing page gone

Please help me; I am unable to contact eBay customer service because when I click on my shop name, it displays the message, "Sorry, this shop was not found."

Resolved! My chat assistant is broken and can't enter 'chat field' to be able to contact customer service

I have reported this issue (non-functioning chat assistant) several times over the past couple of months and absolutely nothing has been done about it! I have to contact customer service through my wife's account to be able to talk to anyone - usuall...

Seller not acepting bids

Hi I'm attempting to purchase a repro ATS item from a seller. it's a 'buy it now' item, but every time I attempt to make the purchase I receive the following message : 'The seller isn't receiving bids or offers from you' I have contacted the seller t...

taking ebay to small courts

Its probably done many times but as a BUYER i felt ebay tricked me in to such scam. I bought a motorcycle foot rest ( second hand) and the buyer promised that it fits to my bike. When the item arrived it didnt fit. I open a case for a refund , 3 mins...

Faulty Items

I have recently bought two different items from two different sellers. Ebay has since contacted me to say that both items have been recalled due to safety concerns. Both sellers have had these items removed from their pages. Both the sellers are sayi...

Closing an account.

Hi, I 've not been making much profits on sales or had many offers, in premium account for 5+ years. So, I think it would be better to close my current seller's account, for a free Selling Account instead. But there seems to be no, customer service. ...

Item not received

Purchased tv remote on 8.11.25 asked to cancel on the same day, no response, then seller says posted on 10.11.25 so cancellation rejected, so started refunded for when remote will arrive. 13th now and no remote so cancelled refund to start missing it...

Buyer received lost item

I recently started a conversation which was answered to my complete satisfaction. That was referring me selling domething that got lost, and ebay trying to charge me. Anyhow. The lost item suddenly got delivered. However, the buyer received a full re...

Help. Sent a picture through other means rather than simple delivery how do I get funds

How to get paid while eBay not recognising goods have been sent through other means other than simple delivery

Devolução

Fui até o royal mail para postar minha devolução. Acontece que a atendente do correio disse que eu tinha que pagar pela devolução. Eu disse a ela que era uma devolução do ebay mas ela não acatou. Disse se eu não pagasse não tinha como enviar. A minha...

Resolved! "Sender has despatched item" notification

Any annoyance rather then a problem. I buyer sees this message as soon as the seller initiates the purchase of an address label. It can be purchased but not "despatched" for a day or two. Annoys me so much, that in the past I have re-marked my items ...

Failed collection

Hi dhl has failed to collect my parcel for the third day running so I went to the post office and sent it via them. What do I do about having a new tracking number? How do I prove to eBay that it’s been sent or delivered?

Buyer states no returns, but the soles of my boots disintegrated 2 weeks after purchasing them

I'm not sure what to do here. I bought a pair of boots that were nearly new. Photo showed them from all angles and they looked perfect - but two weeks later, the soles are disintegrating. The EVA material seems to be perishing. I don't believe it's t...

Item status not changing to delivered

How can I get the funds if I used another service not the eBay provided label. Buyer confirmed that they received the order

Drastic drop in listing views and purchases! Algorithm change? What is going on?

Hi,Is there anyone here among sellers running priority campaigns who has seen a drastic drop in sales across their entire shop?There’s a metric called Views which you can see when logged into your account and visiting your listings. This is also visi...

Resolved! Global shipping programme

Is the global shipping programme to Canada suspended

Keep charging me an extra £1

The last few items I’ve just bought off eBay a pound has been take. Out of my bank first and then the price What’s all that about

faulty after 5 months and it came with a 5 year warranty

My item has become faulty after 5 months and it came with a 5 year warranty, the business seller wont reply to me, what do i do, who do i contact? them or the item maker?

Wallet losing money

Hey guys need your help. I had money in my wallet from a previous order. I cancelled a separate order and ebay has taken money from that forst order as a cancellation. I never received funds for the 2nd order so I've just lost £150

eBay saved searches show results that are duplicated.

When I search eBay for my usual items ie; books/cds - the items will usually show for example 6 items that meet the search criteria. Recently when I access my searches, it appears that most of the items shown are then duplicated ie. Search for 6 item...

Advice needed.

Hi, just after some advice. I messaged a seller to see if the would accept an offer for an item they had listed to bid for. We came to a price and they accepted and told me to make an offer. They didn't have the option for me to make an offer, so the...

Simple delivery of Gold jewellery

I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .

Projector brandnew now faulty !

Bought a brandnew projector sealed from a shop on Ebay which has now got a fault ! It was only purchased in April this year which should have at least a years manufacturer's warranty ? I've contacted the seller but no reply ! It did say no returns bu...

Faulty travel adaptors....

Do I receive a replacemet?

warranty

i bought a battery 2 years ago with 4 years warranty ,battery started causing issues last year messaged the seller several times after a long battle the seller has asked me to send the battery back and wants me to pay for postage is this correct.

Absolutely disgusted with ebay

I am absolutely disgusted with eBay today after over 20 years of being a member I purchased a fraudulent counterfeit item which I didn’t then try to use until after the 30 days. EBay have recognised that this was a counterfeit item as they have remov...

PAGE LAYOUT

WHEN CEREATING A LISTING MY PAGE LAYOUT IS ALWAYS CENTRAL WITH BOOK TITLES AND AUTHORS IN BOLD. I ALSO USE COLOUR FOR HEADLINES. LATELY ALL MY LISTING DESCRIPTIONS HAVE BEEN CHANGED TO ONE SENTENCE IN LOWER CASE. THIS IS FULL OF MISTAKES AND DIFFICUL...

Trading card - Buyer sending a different card back

I have recently sold a high end pokemon card and the customer has come back to me to say theres a big scratch on it. I have checked the listing photos and no such scratch appeared on mine... he has requested a refund and I dont know where I stand on ...

royal mail

the royal mail said my item was delivered signed for it was not Ebay don’t believe mewhat do I do

product variations problems with imports

Hi.After importing products successfully, the variants have not imported at all. Ive been told by ebay that we need to start the listing from scratch!Any help apprecisated.

6 Items Automatically Removed for Counterfeit

Hello I have has 6 higher end items incorrectly removed for being 'counterfeit', all of which are of course authentic. My only other previous sales on eBay were successfully completed through eBay's Authentication Guarantee, where I shipped my produc...

Offers to buyers locked my listings

I have been selling on ebay for 14 years and recently I saw a button on my selling page '' Help to close the deal by sending offers to buyers '' . So I did send offers to interested buyers with price reduction in order to make a sale, however now all...

Posting item

As a seller, if eBay says "dispatch item by the 15th" does it need to be before the 15th, or can I post the item ON the 15th?

Simple delivery

Is there a way to not use Simple Delivery and get the postage fees added back- I feel I was forced to use this option but I didn’t. Now EBay collected the postage fees I charged on the sale.

No protection against loss after using "Simple Delivery"

Early last month I sold a book on Ebay, it was through the Global shipping program going to Germany. I used the Simple Delivery label that was provided and dropped it off at the post office. It was scanned into the network but then went missing. Ebay...

Removing auto payment and despatch on winning a bid/offer

Hi I would like to know if it is possible to turn off auto-payment when winning a bid or offer? I am not sure how I got it set up in the first place but sometimes, I would prefer to use a different payment method or delivery/pick up address.

Cannot contact with the seller.

My order was said to be ready to ship a month ago but I didn't receive it. I want the detail of the package to follow but the seller don't reply me.

Return & Refund - Seller is asking me to use a different return label than the one Ebay has supplied

I've had to initiate a return on a defective electrical item. All going fine, Ebay have supplied a return shipping label (which appears to be the seller's residential address), no apparent problem, seller is seemingly agreeable to a refund. However I...

scammer using fake Fedex delivered

bought a insta camera and seller refused to give tracking. suddenly an Ebay delivered message arrived with effect delivery from USA signed by another person. the seller sent a fake Fedex message . reported to Ebay and they at first didnt clock this. ...

Refund for return

I sold an item and upon delivery buyer requires red a refund because it didn’t fit. I declined because they knew the size but it turned out I made a mistake so I opted to refund for return. EBay has sent the refund but the buyer has gone quiet and wo...

Missing return address

I am trying to return an item that arrived late and is now no longer required. The package is unopened and the return address on the return I have initiated is a load of mixed up letters. I have message the seller and they just keep offering me % ref...

Ebay cancelled listing

Ebay have cancelled one of my listings, informing me that their AI/algorithm came back that it was counterfeit. It's a 100% genuine item (watch with papers). How can I speak to eBay about it? Has anyone encountered similar problems?

Seller has gone quiet

Hi. I'm not overly experienced with eBay, so forgive the basic question: I have bought a childrens sports item for £200+ and my seller isn't replying to my messages about arranging collection. How long should I leave it before getting really concerne...

Complaint against EVRI

On Monday, a buyer bought an item from me and although eBay decides who the courier will be and I pay for it, that's not the point. The point is, I organised a collected from EVRI for collection yesterday, Tuesday. The courier delivered a parcel to m...

I want to cancel an order and get a refund the seller is not responding

I have paid for a 2 seater settee and the seller is not responding to me I have not collected the item the seller still has it I want to cancel and be refunded can you help me

Collected and return item in person... seller received but hasn't issued a refund yet

Hi all, Over a week ago I had purchased an item which was "collection only"... after a day with the car battery, noticed that I was facing with the same issue as the previous battery, carried out some test and concluded that the battery was old and n...

Lost tracking

I have please the order number 205002540734 I have lost Tracking for order please find out what happened Thanks

Spending balance?

Why was my refund from a seller divided between my bank account and an Ebay 'spending balance' ? I never asked for this and expected the full amount to be refunded to my bank account but the larger part was paid into a 'spending balance'. I can't eve...

How to void a postage label

HiI printed a postage label (custom) for an item I sold. When I got to the post office it was the wrong weight so I had to but another label. The is no option to void the label and ask for a refund for it. I was given a different tracking number whic...

Resolved! Unfortunately, this seller won't post to your location. Please update your delivery address....

I have a person from Hungary wanting to purchase several oak logs from me. The total weight will be about 10kg. When he tries to check out it says 'Unfortunately, this seller won't post to your location. Please update your delivery address and try ag...

Resolved! DHL Courier Not Collecting My Parcel – Please Help

On Sunday evening I sold a large item. I had selected Simple Delivery as this was the only option and this meant using DHL as a courier.The package has been all ready since Sunday evening.DHL were supposed to pick up the parcel on Monday, but never c...

Order cancelled then listing price altered to cost more

I have just had an order cancelled by a seller after supposedly dispatching the item. They stated the reason for cancellation and refund was down to issues with the courier(Evri). The listing for the item has now been changed so that its now £10 more...

postage label not available

Hi, im unable to get the pre paid label, it says not available at moment with simple delivery is there a way this can be fixed, i cant post the items as theres no label for me to print off, what does the seller have to do now?he has bought multiple i...

Yodel delivered to the wrong address. Seller no so helpful

Hi. Help needed. Yodel delivered my parcel to the wrong address. They gave me the delivery coordinates, and it shows the parcel was left about 4.5 miles away from my address.I’ve already contacted the seller and shared screenshots of my conversation ...

Bank Verification

Over a week now I’ve been waiting for my bank to be verified 0.01p has come out and gone back in and all I get from customer services is it’s my bank there waiting for. ridiculous system EBay have got set up regarding getting your OWN money. Item has...

Poor review for seller

Is it possible to leave a poor review for a seller if you haven't bought anything from them? I sent a seller a message asking if they would take an offer for something they were selling. This was over twice the opening amount. They replied that they ...

EBay taking money for postage labels not authorised

EBay keeps taking money automatically from my account even though I have not authorised the withdrawal. I use my own shipping company and they still are taking my money each time what do I do

Untrusted seller

I've proven that a watch strap I've bought is incorrect to description. First email from seller claimed it was my fault. Second email offered a refund if I remove my negative feedback. Strap was only £4 but the principal has left me sour.

Packing materials

I have a large pair of work boots to advertise on ebay and have difficulty finding a large enough cardboard box to use if the auction is successful. Under Simple Delivery can I wrap them in bubble wrap and a black sack to post?

order not arrived

Hi, I placed an order on 1st Nov which I have not received but have been charged for. The seller has not responded to any of my messages and his business has been shut down.Ebay keep telling me to contact the seller but his contact details have also ...

Seller is ignoring my request for a refund.

I returned two faulty bearings in August at his request. I have not received my refund of £378.00 and he will not answer my mail. I have mailed him three times with no response.

Ebay not provided returns label to buyer and return not received, although refund has been issued

Ebay not provided returns label to buyer and return not received, although refund has been issued when paying for the return postage. Ebay notified me of a refund request and stating a buyer had requested a refund and I accepted with the condition th...

Shipping two large boxes

Hello I’ve got two big boxes for an order I need to sell and I’ve only been provided with one shipping label but I’ll need 2 can anyone advise me on what to do next

Buyer wants different postage

My buyer has asked for signed for instead of second class, how does he pay for this?TIA

WINTERSAVE appeared on some of my listings which I knew nothing about

Does anyone know how I can remove this WINTERSAVE discount from my listings. I did not agree to this and my margins do not allow for discounts of this nature. Also, how can I make sure this type of thing doesn't happen again. Thank you

Items collected for cash How to mark as paid

Hi, im hoping someone can help me navigate the collection in person malarkey. I have a regular buyer, whom I trust completely. He wins auctions, when when hes in the area collects them from me ( it saves on postage). How to i mark his items as paid (...

Damages

I sold an item and sent it Royal Mail through EBay simple delivery. The item was received by the buyer smashed to bits. They have now sent a returns request. I don’t think this is the right action as there is no point returning it to me. Please advis...

explain about fixed price listings please uudate

Hello can someone please explain to me about the buy now listings update what it means, I have read the notification from ebay but still cannot work it out, Thanks Wendy

Resolved! Wrong Delivery Method Using Simple Delivery

HiI have sold an item using simple delivery for the first time. Unfortunately, now the item has been sold the carriage method selected by the buyer is not suitable for the parcel because of the weight. I have been charged £9.00 for the delivery. Is i...

Large item broken . Too damaged to return

Item broken on delivery it's too broken to return,packaging wasn't enough to protect item.what do I do.

Wrong refund?

Items didn't arrive, tracking I paid extra for never worked, seller didn't respond to message. I asked eBay and they said I would get a refund but only a fraction of what I paid has been refunded, despite items stating eBay money back guarantee. The ...

Seller won’t respond

Hi, I have an issue with a faulty part ( bought back in May )I contacted the seller after ignoring for a couple of weeks he sent a replacement part but the replacement part they sent was the wrong side,I sent email to them straight away (5th nov )and...

item described as new but when i have had to contact the manufacturer advising already registered

i purchased the machine as new and registered with the design space but now when i am having issues with machine they are advising the machine was registered in 2023 and wont send me a replacement - how do i go about reporting this

Damage of part of my purchase

I bought 4 dishes but one was damaged in transit - I had buyer protection what do I do?

Resolved! Postage and Tracking

Hi,I have just sold my first item on eBay. The buyer wanted me to send it by Royal Mail but the only option I could see to get the address was to print off the Evri slip. The item now has the Evri tracking number next to it. I have posted it with Roy...

Shipping multiple boxes from a single sale

I am selling a pair of stereo speakers each with stands. This equals 4 boxes. Shipping section does not accomodate this. But I cannot structure the sale as 4 seperate ads. This seems very dumb? I assume someone has figured this out but the E Bay Chat...

Not the EBAY it used to be. Time to Leave

Having a Below Standard attached to my account for issues that were either out of my control or one being Ebay duplicating an item is the last straw. Why would anyone reviewing an account not read the feedback relating to the circumstances and come t...

Postage label

Hi,Im sending an extra large parcel and I have chosen parcel force 48 express but when I’m trying to get the shipping label, there is no option for collection from home only drop off option. How can I arrange a home collection? Thanks

PLANER/THICKNESSER

I am trying to sell this item but keep getting the folowing red flash! 'In the UK, bladed items can be sold and delivered only to customers aged 18 or older. Collection in person does not offer age verification. Please choose Postage Only within Deli...

EBay has not sent my money into my bank account. Now 4 weeks

I sold a item and buyer paid, but EBay hasn't paid the money into my bank account. It's now 4 weeks, and I have asked EBay before, but still no payment. My bank details are correct.There is no reason why my payout is on hold. I can see the money in m...

Selling things to

Hi I tryed to put things up on my eBay to to sell but when I go to list them up is saying there is a problem on your side of things and I’ve left it a few weeks and it’s still the same

Offering delivery on a piece of furniture - private sale

Could anyone please advise me as to how I offer delivery on a cabinet that I am trying to sell? It is 130cm in length & weighs 32kgs so as far as I can see, I can’t use any of the options provided by eBay. Any advice would be appreciated, thank you.

Fees

Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change. ...

Resolved! Global shipping to Canada

Has the global shipping programme/service to Canada either been suspended or there are current issues. I have a buyer who going to pull out of a very good sale if he can’t process the payment. Urgent help appreciated.

unrecognised billing on barclaycard from ebay

item on barclaycard with some thing i dot recognise. the order number does not appear on my ebay purchases.How do you get in touch with ebay