Member To Member Support

How does this work?

I sold a item exactly as described on eBay & the buyer claimed the item wasn't genuine when I can prove it is. So eBay accepted the return & charged me for this privilege & now I'm left with negative feedback & I can't leave her negative feedback. So...

DHL have not collected my shipment this evening

Hi first time I have sold on e bay and used Simple delivery. I booked DHL collection for today 8.00 - 18.00.I got an e mail giving me hour window approx 20.00 - 21.00. They have not collected and there is no way of contacting them as their customer p...

A fellow ebay member has contacted me and has now become obusicve

A member reached out to me about an error in one of my listing, which i thanked them for and removed the listing, then a following message containing statements not factual. Then another message about another error in..one of my Listings technical ,w...

Simple delivery not that simple!

sold an item with simple delivery , DHL have failed to collect twice then i got email from DHL saying they have my parcel. It's still sitting in my hall waiting to be collectedHow do I contact ebay and speak to someone, automated assistant is a waste...

Seller shipped item with 50+ parts missing of 260.9

Can anyone advise me how to make a complaint against a seller which is now time expired under ebay T & C?

restricted account

my account amzeeluxe (uk ltd business ) was restricted for verificaton. i need to contact trust & safety but donot see the chat or email options . how can i submit my documents?

Resolved! Postage option not shown on package label when sending

I've sold a small packaged item with Royal Mail International Tracked offered and chosen by the buyer (in Italy). However, Ebay is only offering UPS when I come to generate the packing label - at a much higher charge - with the Royal Mail option grey...

Bidding

Bidder has won 5 bids & paid x5 for postage but I only need 1 label ( small items ), what do I do?

What is the Ebay customer support telephone number ?

How do I contact customer service I have a problem with a new item

How do I contact customer service I have a problem with a new item that is not fit for purpose and the seller is ignoring the issue

Not using postage label

I sold something with 'Seller pays postage'. I send the item with another so never downloaed or used the postal label .Yet Ebay is still charging me for the postage.How can I get that charge cancelled or refunded. I am not using thje postage label.

Evri couldn't deliver to buyer & said would return to me, now have delivered the wrong package!

Can anyone advise me on what to do? The buyer of an item I sold last week chose Evri. I posted the item at the Evri shop, later that day received message from eBay stating there was a problem with Evri's Simple Delivery label system and the item woul...

Resolved! Unable to set selling price per unit

I am selling 250 items individually as buy it now It will not allow me to set the item price to £0.83 per unit thus then the buyer pays £0.99 it keeps failing to save the page and list it, gives red warning and states that the item price must be £0.9...

'dispatched' designation on sold items is misleading and unnecessary - please remove it

Any ebay representatives reading this?Don't usually have issues with the way ebay works, but with this, I do.As a buyer and as a seller on ebay I have always found it odd that ebay chooses to indicate 'dispatched' when the seller generates a postage ...

eBay adding VAT to postage after sale

I started using Simple Delivery recently. I’ve sold about 10 items with it so far. Two of the buyers have complained to me that the price of the postage seems to have changed AFTER they bid on the item. The latest one is this lot:https://www.ebay.co....

Buyer problem

Hello I dont know what I am doing or how I get this item returned to me as I have no address from buyer for it to be picked up. The item was perfect until picked up by an elderly gentleman in a small car full of tools and rubbish, he tried dragging i...

order never arrived

I order an item that never arrived, i started a return procedure by mistake and now i cant inform ebay that the order never arrived. The seller refuses to assist saying the order has arrived.

Selling to canary islands

HiIm selling an item, A buyer made an offer I accepted, they are in the Canary Islands when they went to pay they couldnt & I dont know why. I did put worldwide for selling Can anyone advise as I really dont understand what I should be doing

Bidding against myself

I am bidding on an item and if you look at the bid history, all of the previous 6 bids are me - with no indication that other bidders are bidding against me

Evri technical issues followed by sarcasm, interruptions and rudeness from eBay

Like others on here I’ve had items returned due to problems with Evri’s labels. I phoned eBay to discuss the issues and was told that the case had been put on hold to make sure sellers don’t receive strikes against them. I understand that this is to ...

Global shipping programme UK to USA

USA isn’t coming up as a listed country in my listing. I have an interest from uS . Can they buy through this delivery programme?

Ending all my listings

I would like to end all my listings on E-Bay can they do this for me?If so how do I contact them please x

Resolved! Item Damaged in Post

I sold an item using eBay Simple Delivery which was sent using Evri. The tracking shows that Evri will not be delivering the item because they say it is damaged. Please can someone tell me what I need to do to refund my buyer and get compensation fro...

currency

I am logged in as .co.uk. My address and phone is verified as UK. why is the currency showing in dollars. How do I c

Bug preventing contacting sellers as buyer

There's a bug preventing me contacting sellers at all, including ones I've purchased from. I'm in the UK and had purchased three items from a seller in France and paid before asking for combined postage as it said the items were in two other people's...

Items removed because of policy violation

I listed some Hong Thai inhalers which are similar to Vicks inhalers and only contain menthol, camphor, eucalyptus oil and other herbs. Ebay removes them because "Not following Prescription drugs, supplements and OTC drugs policy" and the labels are ...

Listing was removed under the counterfeit item policy tho others are selling the same product

Hi, My recent listing was removed under the counterfeit item policy, but it seems to have been flagged automatically. The item is a generic, unbranded football building block toy, not an official or trademarked product. There are no counterfeit or br...

Estimated delivery time

Hi my late delivery rate is 2.55% I always post same day or next day, NEVER!! Later anyway I have now changed my dispatch time to 2 days (I send second class Royal Mail) I’ve just listed some items and it states estimated delivery time 1-2 days???? H...

Return requested without proof of damage

A buyer purchased a new pair of boots from me and opened a case as the heels apparently disintegrated when wearing them. They uploaded one of my photos from the listing but no photos of the damage. I messaged them requesting they send me photos of th...

Faulty item

9 pack E27 Clear Candle Incandescent Light Bulbs 40w Screw Cap

AGE VERIFATION

Hi i have tried to buy a chainsaw, ebay states there is a problem with my CC which isrubbish im 58yrs old and bought numerous saws before and customer support has not replied.

TRYING TO REMOVE SELLER

I cannot remove this seller "custom made men`s suite store " from my basket .I do`not wish to buy the item and I am trying to remove it , but the ebay basket does`nt respond either when trying to remove or save seller for later it is therefore stoppi...

Buyer cancelled order as 'wrong payment information '

New seller here.... I sold a lense, buyer cancelled order after 4 days listing reason, 'wrong payment information '. I then cancelled order and RELISTED the item, but, what does it mean, wrong payment info? He came up with couple of excuses before he...

Missing parcel

Hello, I recently sent a parcel via Royal Mail as part of a sale on eBay, but the parcel has unfortunately gone missing. I submitted a claim for the lost parcel, and Royal Mail responded, stating that it was their fault and apologizing for the inconv...

Resolved! Error when I try to list an item

Hi, so I try to list an item on sale, for a fact I tried couple of times in past few months with same outcome "There is an error on our side. Try again later". I spoke tonsupport over phone and they couldn't sort it saying the issue may be it's 12 ye...

Cancelling an order but cancellation declined

I requested a cancellation on an order 22/10 before item had been shipped, this was then declined- no reason given but I then received tracking info by text (no tracking info on ebay) stating item posted on 24/10 - two days after my cancellation requ...

Postage - Why Are Ebay So Intent On Profiteering Off Both Seller and Buyer?

I have a customer who bought two separate small items and paid the postage on both. Naturally I want to refund one set of postage as both items can fit in the one postage (well within size and weight limits). Only eBay won't let me do this, because i...

You blocked me from bidding

You blocked me from bidding because I didn't pay within four days. I was waiting for other auctions to end so I could use one shipping option. It's not my fault that this situation can't be flagged. This isn't the first time you've canceled my winnin...

Multiple listing Postage Issue

I put a listing up to sell an item which weighs less than 100g when packed. The postage cost was £1.55. The listing was for 5 items. A buyer selected 4 items. eBay only charged the postage for 1. I have not postage discounts set up. I've had a previo...

Ebay dont seem to be vetting sellers anymore

I've noticed over the last 12 to 18 months that I've had more issues with sellers than in the previous 10 + years. Several items have not arrived or have been very different to the descriptions posted. Feeble excuses are offered if any at all. I have...

Con artist

My god this place is hard work emails and phomNe calls for maths they just can't sort anything and so unhelpful Been selling for a while and cashing out last year Then they wanted ide but I don't have a driving license or passport Other thingsS they ...

Unsafe battery charger recall

I need to send back a unsafe battery charger under a recall i had a email from Ebay asking me to send it back but I brought it a couple of years ago and Ebay has been making go round and round and I can't get to speak to a person it just keeps saying...

Retyrn

I purchased an item that is not as described and does not work. I have requested a return which has been accepted, however I now need to post to china at my cost. However the item was posted from the UK, that is a massive cost I have to pay, when the...

Ask ebay for Help problem?

Ask ebay for Help doesn't seem to be working. I just click on it and it disappears. Is this normal? I'm sure it never did this before.

Klarna have taken 5 x payments out of my account. They are all pending and ebay has no confirmation

Klarna have taken 5 x payments out of my account today. They are all pending on my bank account. Ebay has no payment confirmation of my order. So I don't know what to do. Can anyone help?

Repeated Ghost Buyers on Vehicle Listings – eBay System Being Abused

Hi everyone, I've been an eBay member for over 21 years now and this is the first time I've written on here, I’ve now had this happen three times in a row selling my old 2003 Toyota Hilux (£2-3k) on eBay Motors. Buyers have been making offer, then co...

Postage

Why has eBay automatically deducted the cost of postage when I sold an item and how do I get that money back? I didn’t realise the postage would be deducted automatically and so paid for postage separately.

How do I disable live event notifications?

I have checked my settings and its set up to notify me about events I've shown an interest in. I haven't shown an interest in any live events, so why an I seeing these notifications and how do I stop em?

Re-listing a previous item that went out of stock

Hi. I would like to re list an item that I was previously selling and went out of stock. I could not find it. Can anyone help me?thank you

Refurbished Windows 11 computers

I have noticed quite a few adverts with Refurbished Windows 11 computers for sale. I also noticed that a lot of these computers are getting on for 10 years old. And when I checked if that those models were supported by Microsoft for upgrading to Wind...

tracking number is not recognised on DIT claim

hi, I had a parcel delivered damaged and have re funded the buyer. when I tried do make a claim, the tracking number is not recognised in the carrier id box, is there a different ID number to the tracking number. I tried contacting Ebay on the chat b...

Help apprecaited

Is opening an Ebay shop the same as registering as a business?

Buy it now on my item far higher than I have set

I have advertised a digital code for a ps5 game. I have set the price at £22 buy it now, but when I go to the listing, the price is almost £28 (including 1.56 "buyer protection"). Does anyone know where the other £5 will be going if I am only going t...

E-Bay balance shows a minus of over £80 since a customer cancelled order

Today a buyer purchased and paid for one of my items. Not long after she requested a cancellation, I confirmed the cancellation. Ever since my e-bay balance is showing a minus of over £80. Why would this be

a seller will not give me a refund. e bay closed the return after i sent the item back.

this seller will not give me a refund. i sent the item back and two days later e bay closed the return. when i asked the seller for a refund he said i would get a refund when they received the item. they show me a receipt saying the item is still in ...

Complaints

This seller has been cheating me for a while now. I order, I don't get it on time, and they refund me. I order again, I don't get it on time, and they refund me. They keep cheating me like this. My chickens are hungry.

Simple delivery Paid by buyer

Sold an item through eBay Simple Delivery - buyer paid the postage. When I got to the post office, the parcel was over 2 kg, so I couldn’t use eBay’s label and had to buy new postage out of my own pocket. I uploaded the new tracking, but eBay refused...

Payment pending

Hello allI am selling a item, I sent out a offer then I received a counter offer which I accepted a couple of days ago, I have not received a payment, the odd thing to me is that the item I agreed on the counter is still in my selling items, the item...

Cheat bids

Recently lost out on items where I was winning bidder for few days by a huge amount only for them to use a bot and for me to loose by 1p that literally went on in the last second. why don't eBay stop this

Dealing with a person abusing ebays returns policy.

Hi I bought a new PC motherboard that ended up having bent pins so did not work. So I sold the item as spares/repair with the information that i got from CCL computers that they wont exchange it because of bent pins: I've tried to take pictures of th...

re-opening a return request

I started a return request, then realised I hadn't conrtacted the seller first, closed the return and contacted seller who seemed to agree to refund the item but would not give me an address to return the item to and Ebay won't let me open another re...

Resolved! Issue with U.S. Customs Holding My Package

Hi, I’m having a problem with delivering a package from the EU to the US.U.S. customs have been holding the package for three weeks, and now they’re saying they want to return it because it contains restricted items (chicken meat and other types of m...

Simplt post damage report so far

Simply post needs to go ....so far 10 items to post to one buyer no way of combining post as it was beyond simply to do it in the end i took the hit and paid £ 32 out of my own money to get them to the buyer ... buyer might send me some money if he g...

Pet Hose Shower Kit

I have just had a returns request to me that I can’t seem to do anything about and there is little recourse to Ébay who don’t give the seller a chance to respond or right or reply?The buyer has stated that my product that I have sent doesn’t match th...

Resolved! Can't see sellers' replies to my 'thank you for your order' messages

When I sell an item I'll always message the buyer to say 'thank you for your order, I'll dispatch it tomorrow, etc.' Quite a few times I've looked back at that message later in 'Messages' and there's a thing underneath saying: "Your buyer has reached...

Damaged in transit

I received an item this week which had been damaged in transit. The images on listing does not show any damage at all but when the box arrived, it was clear it had been dropped or squashed. The item has been hard to find for what I paid so ideally I ...

Posting gold items

Can someone tell me the best way to post gold jewellery on ebay please, im not sure if simple delivery is adequate? Thank you.

Postage

I have two items which have sold and I didn’t post in time which lead to the label being expired. I have since printed another label with Evri and posted to the buyer however it is showing on the eBay sales section. What do I have to do update it on ...

Buyer saying not received but post office website says delivered

I Sent my parcel to the buyer 26 days ago according to the post office website it was delivered Buyer saying he never received but I have proof they received it

Simple Delivery

I have recently taken all my items I was selling off eBay due to simple delivery pricing. Can someone please explain to me why the big difference in price between simple delivery and actual evri web site prices? I've put one example of the same item ...

purchasing a phone but cant confirm my phone number due to being detained in hospital with no curren

I can not clear security check prior to purchase as i do not currently have an active phone number this is genuinely me trying purchase this item

Change from $ to £

Hi all, I'm a UK seller and one of my items has come up priced in dollars can I edit the listing so it is in pounds? Thanks

SIMPLE DELIVERY

What a complete rip off, I've always used Royal Mail's "Click & Drop" integration only to realise that not only am I paying RM say £1.55 for a large letter under 100g but ebay are also deducting £2.94 from my account for the same item!This is dayligh...

Withdrawing money

Going crazy here. On the website I cannot find an option to withdraw my ebay balance. The "help" section gives what are apparently simple instructions but the web pages themselvesjust don't contain the options that the "help" section describes. In si...

I paid a fee for a reserve but my item says it will sell at under the reserve .

My auction has a bid of £1.11 but I had put a reserve of £89 and paid the one off payment for it . I went in to change an image but looks like it has reset the auction to 99p without reserve . can anyone assist .

Maglite bulb - False advertising, ebay don't care

I brought a couple of torch bulbs that are advertised to fir a Maglite torch - there is even a photo of a Maglite torch to prove it - when they arrived that are nothing like a Maglite bulb, the head is too big for the holding collar and the base is t...

Buying

Hi for the last few days I've not been able to buy or bid on items on eBay the blue buy now and make offers are very white and I can't add the item to my basket or watch list what has happened

Random offer

A company has sent an offer I didn’t ask for. Usually you can delete these. This seemed to delete from notifications page. It still shows in the bids and offers though? any idea how to get rid of it?Thank you

Chat delete

Hi .why can't delete chat messages you can only delete all messages. Thanks

Evri ship to store issue

Is there any updates on this, I have been emailing EBay over the past 3 days, no response, no updates, this is appalling, does anyone have any idea what’s going on or if someone from EBay reads this, can we have an update please?

Age verification ???

I have been buying off ebay for over 10 years. Today I went to buy a couple of pairs of medical shears and ebay have decided that I'm not old enough and need to take my credit card details to prove my age.I don't leave my card details on any site, bu...

Return case closed

Silly question but I opened a case to return an item, however all I got was case is closed. I’ve no idea if that means I can’t return the item! Any help is appreciated

Resolved! Bad Experience

Hello Does anyone have a bad experience with this? I ordered £22.79 worth of bird seed which FedEx confirmed delivery to; LONDON, MI HA13PL I am in East London so this is definately not my address and it's definately not my address in the photo and l...

Extra for postage

I'm confused to why I pay for postage when it says the buyer is paying for it? Why am I being charged 2.50-3.50 per postage when it says the buyer is paying? Very confused, am I doing something wrong?Thanks in advance!

Item refunded due to Evri stating item lost

Item refunded due to Evri stating item lostItem del.after refund given. Proof of del. givenBuyer not responding to messages thro' Ebay

Won. Item. But seller. Wants. To. Cancel because. They. Wanted. More. Money

I. Won. A. Item. And. Because. The. Seller. Didn't. Get. The. Price. He. Hoped. For. He's. Now. Wanting. To. Pull. The. Sale. And. Cancel. Its. Ready to. Be. Payed. And. I've asked. If. Its. OK. To. Monday. How. Ever. Because. This. Seller. Was. Hopi...

Was not paid full amount from eBay

Was told I’d receive £23.38 but only £16.38 was in account??????

Refusing credit card as id

eBay will not except credit card as I’d this time

Despatch Dates

Does anyone know if your QR code is valid if you miss the dispatch by date? I missed the post office today.

Posted to Argos. I think buyer will need to pay extra postage fee

Hello, I am a long time ebay seller but very recent user of ebays simple postage service. I believe that I sent a small parcel with large letter postage. This item was sent to Argos so that the buyer can collect. Will the buyer be informed that they ...

from outside UK

Hello, my account location is Portugal but the system is forcing my items to show as located in the UK.Can someone help me please to update my account status to “EU Seller based in Portugal” so I can list items as “From outside UK” again?Thank you.

Sold item buyer paid,money on hold awaiting code when collected.havent got code

Sold item buyer has aparently paid ebay got my money.i should have scanned a code when collected but it was collected by parcelforce and not buyer so im now out of pocket totaly because no item and no way of getting cash.Ebay no help and hard to cont...

Selling

Hi recently sold some alloy wheels on eBay not understanding how eBay works now thought they had been paid and buyer contacted me to arrange collection i told him that I would leave them outside he picked them up at the agreed time as seen on my CCTV...

Resolved! Postage

A buyer has purchased 16 items from me and combined the postage which has generated one label on simple delivery. However I cannot fit all of the items into one package so not sure how to post all these items. Can anyone advise please?

Resolved! i bought a GPU for £50 recently and never received my 10% off

purchased a GPU for for fifty pounds it had allforyou10 10% for £50 on it, it's for sale price was £51 at that particular time the seller dropped the price to £50 i bought it and no 10% discount ,reasons ? it still valid this so called 10 $ off till ...

Request to Update Shipping Address for Recent Order

Hello eBay Support, I recently made a purchase but forgot to update my delivery address before completing the order. I have already contacted the seller regarding this issue, and they advised me to get in touch with eBay directly. Could you please he...

Simple postage help. Package bigger than expected

I’ve sold an item (flight case) and at the time of listing I selected the largest postage option, medium parcel… I unfortunately had measurements from the internals of the case not externals…. So after packing the item up the package is slightly too ...

Counterfeit items

I believe that EBay is complicit in selling counterfeit goods. Ebay thinks that when buyers receive a refund that the problem is solved.Many buyers will not recognise that an item is fake.Ebay takes honest feedback in regards to counterfeit items at ...

Resolved! Block Members Messages

Hi Can you block sellers messages?I saw an option to block buyers would that be the same?I already logged a threatening case and called over 10 times in 3 weeks about things similar.Today was put through to another department after messages were read...

Items collected - proof of delivery.

Hi,I sold 2 items. I was sent payment including postage via pay-pal. i then created a postal label to post the items. The buyer then came to personally pick up the 2 items. I have been told that the buyer should have provided a code for me to enter.W...

Chat automated assistant greyed out

Cant chat to ebay as box is greyed out how can I resolve this. No options to click just greyed out box saying select option Pretty *bleep*py ebay ui

Disappeared sale

Hello I just had a notification of a sale on my phone, I printed off a label and packed up the item. I went back into my sold items and the sale has disappeared ?.

Overpaying

I advertised a computer for £299 B.I.N, I was strangely offered £300 which I accepted, th sale went through and eBay said they’ve paid, and have sent me the tracking QR code to get it sent off. I can’t really understand why they would offer more that...

I cannot find my listing for more than 24 hours, can anyone find my listing ?

Ebay now have changed my account name! ?

I have sold a few items over the last 3 years on Ebay and bought one. Now I wanted to sell another small item - but I have a different account name suddenly! This means I have no credibility, and I am very suspicious of giving out my bank details AGA...

Completed Orders status still says 3/10 for faster funds.

As the title says I have only 3/10 completed sales on my profile for qualifying to get faster pay outs. I have over 10 sales and it's not updated.

disenchanted.......

Anybody else having issues with nearly every purchase on ebay having an issue,ie parcels cut open and missing bits,having to keep getting ebay involved in wrong items,damaged items,lost items,returning items,goods misdescribed (ie aluminium described...

post offices

Can anyone point me in the direction of a post office which is open on a Sunday? I've just sold and been paid for something (5pm Friday) and I thought I had 3 working days to post it but for some reason, I have to post it by Sunday which is impossibl...

agghhhh, trying to change [and save] buying pref' on desk top.

agghhhh, trying to change [and save] buying pref' on desk top.help pls

Cancelling after making an order

I need to cancel an order after making an offer. Can someone help please

Evri driver error

I requested my parcel be sent to the local post office and when I went to collect it, was told that it wasn’t on their system even though the post mistress had my parcel on their counter. Was advised to contact Evri, which I did and they said to cont...

Ebay costumer support number

Hi I have recently purchased iphone and iPad £630 and I received empty envelope so any one help me how to report it please help me

Resolved! Pre Order

Pre order item listed as dispatched before it is available for release. Seller advised the below.. I’m quite new to this so just checking whether this is normal? “We have to purchase the shipping labels within 7 days of saleWe purchase two shipping l...

Purchased item for collection only, no response at all from seller, paid via paypal, what can I do?

I used note to seller at time of purchase asking about collection. I sent a message saying the same the following day and again two days later. Later that day I decided to try to cancel the order based on the item not being received (I couldn't see a...

Awaiting Payment for an Unpaid Item

I am currently waiting for payment for a car sold in Auction where the buyer has accepted the Buy It Now price. What do I do next if the buyer hasn't paid?

Hi , i pressed and cancelled post a item back , how do i correct the issues.As i can't send it back

How do I resend after cancelled post

Item bought whilst I am away

I have sold an item with a deadline date for postage on 27th October, however I am away on holiday and will be back on 29th October. I have message the buyer who is okay with the arrangement. Do I need to inform eBay as well, if so how do I do that? ...

Resolved! Verification

For weeks now I have been talking to agents in America regarding acceptable verification documents.As I am 77 years old my passport and driver license have expired.A supervisor eventually agreed to accept my birth certificate and a bank statement.The...

Mistakenly paid the full price

Hi everyone,I was purchasing an item on eBay and had agreed on a discount with the seller. However, instead of accepting the counteroffer, I mistakenly clicked the “Buy Now” button, which was highlighted in blue. I assumed that button would accept th...

Item brought

So I brought two items off a seller. But only one of the items arrived. I sent a request to eBay about it, and a day later the seller contacted me and said sorry about the delay and mistake. He said he can't send the other half out now a case has bee...

Selling

Hi can you help me with an item?

Posting issue

Hi can anyone help i put the wrong type of postage on my listing so I have had to use a different courier now but I had already clicked on the postage to get the label. What can I do as the parcel will not show as delivered on ebay so my funds wont b...

QR CODE FFOR COLLECTION

I have bought an item and have to collect. The seller needs a QR code from me, but i have not received one. I cannot find anyway to contact ebay to get it sorted and both buyer and seller in this instance are at a complete loss about what to do! Plea...

Collection code

I forgot to ask buyer for collection code. Is it best to contact him for it or wait for 21 days

Delivery address

Buyers are saying ebay wont accept my delivery address. When I amend it to the address ebay recommends the address is incorrect. We import equipment from all over the world to this address, only ebay says its invalid.

List price a lot higher than price when creating the listing.

Hi. I'm listing an item for a buy it now price but when it goes live it’s way more than what I’ve listed it for. I know they add on buyer protection fee it’s even more than that!! Buy it now for £33 but on the listing page it displays £41.60, inc £2 ...

Item accidentally marked as dispatched how do I get new QR code

New QR code required after item accidentally marked as dispatched

Brother Printer stopped working within warranty period

I bought a Brother HL-L3270CDW Laser Printer from a company on Ebay. After about 10 months the printer stopped working completely. I contacted the company about it but they were very unhelpful. So I contacted Brother. They told me that the Serial Num...

Fee over charge

Hi need some advice please, we had a caravan for sale which cost £14 + to list. Buyer pushed button to buy caravan, then said sorry i need to cancel order of which i agreed to. Relisted caravan again and was charged another £14+ to relist shorly this...

Package have not arrived

Hi I buy drill machine and accounting to tracking the package has been delivered but I can’t find it anywhere please help me out thanks

Reproduction Classic car Badge removed under counterfeit items policy

Hi, I sell classic car parts, have done for several years on eBay. last week one of my items was flagged under the counterfeit items policy. It is a Volvo amazon front wing badge. A late 60's - 70's car. The '121' badge is no longer produced by Volvo...

Cancelling a return order by buyer

Hi, mistakenly requested a return order for wrong item. Anyone know how to cancel? Please

Appeal unfairly rejected

I bought an item from a seller in California. The package arrived but it was the wrong item. The seller acknowledged the error and sent the correct item. He also said to keep the wrong item too. He sent me a picture to show the second package had bee...

The item I bought turned out to be stolen property I've had to return it to the manufacturer

I recently bought a Flue Gas Analyser. Paid by Company creditcard through Ebay.After I received the item I tried to register the product with the manufacturer, they advised me it had been reported as stolen. I have since returned it to the manufactur...

Postage

Hi listed an item and chose simple postage. This has been paid by the buyer but won't cover the size of the box. I could cancel and relist with the correct postage but would rather pay the correct postage and not use the label. Is there a way to mark...

Ebay seller leaked my contact number

Recieved an item in the mail with my phone number in the address line. Sharing private contact information on the front of the envelope with my name and address has me worried

Ebay refunded buyer case closed cant do anything

So my son sold a pc which buyer opened a clain saying not as described so sone get the email to arrange for the PC to be returned but the buyer don't want to send back due to weight. The buyer has replaced the ram and wanting part refund my son has a...

Can you open case after closed case

I had a open case, for item I sold, I have proof of postage via royal mail, but my buyer said they have not received the item, I have lost out big time, I paid for the item, which is brand new, I sold at a loss, I paid for the postage, I also lost th...

Ebay have given out incorrect address

Bought a set of bike wheels on ebay. The address that tbe seller has used was the one provided by ebay. Same name as me but 300 miles away. Tracked to his front door and have photographic evidence from royal mail. Not the sellers fault but a bizarre ...

Someone Bought Something I Listed on an Account I Cant Access

Hi.Im currently posting this from an alt account. So I had an Ebay account I was selling things on a few years ago that is linked to my email I still use. I havent touched it in years, but a few weeks ago I got an email about a purchase order. Now, I...

Funds received by eBay from buyer, but not sent to me the seller….and not showing in my balance.

EBay received the money and told me my funds were now available …when I went into my account balance it was zero and no money has been sent to my bank.why doesn’t eBay allow messaging or telephone calls to resolve this issue?

Closed pages and purchasing from them before they are shut down.

I have ordered an item, now it says that it has been sent and has three more days to arrive, now I know that I am slightly early, but the page I ordered from has been closed down for a policy violation, what do I need to do if the item doesn't arrive...

Submit bid option not visible

I'm interested in joining the bidding on an item but the listing doesn't give this option, only gives buying options button and when pressed says "can't bid on this item in app add to watch list". Never come across this before ...? Any thoughts...

Seller's fees- why am I charged buyer protection when selling?

I listed a printer for £95. I decided to cover p&p too. A buyer offered me £90, which I accepted. After purchasing postage, I should have had around £85. When I go to my account, I can see the buyers protection fee has been deducted from those £90 to...

List a vaporizer

Am trying to list Storz and bickel crafty + Vaporizer but it won't list Says item cannot be listed or modified

Selling a Bladed item

ebay says I must revise delivery of a bladed item I want to sell. The item is a mower blade which ebay has removed from my active selling list into my "ended" folder. I have followed screen instructions only to be told finally I cannot revise an "end...

How do I block international sellers mainly from the USA? I do not want to see what the sellers

Can someone please help mehow can I block international sellers on my account? I do not want to see items from other countries only the UK

Potential buyer wants to test item

I have listed an amp ( collection only ) which am unable to test myself. A potential buyer has asked if they can come test it before buying. I think this is fair enough but eBay does not allow me to give out my details.Is there no way this can be don...

Evri returning parcel

Hi - Evri has returned a parcel to sender. reading comments this seems to be a common issue for click and collect.Can someone advise how i can return the parcel back to the buyer without incurring any additional costs for myself or the buyer? thanks ...

Resolved! Postage

Can anyone help me I sold an item on Sunday on Monday I arranged a dhl collection for Tuesday but they didn't arrive,they 're arranged for yesterday but still didn't arrive I phoned them and was told it was because my parcel wasn't ready and they wou...

Damaged

Hi I’ve purchased a Pick Up canopy from a dismantlers business. It was advertised as a grade A in very good condition from the photos on eBay. It has been delivered damaged with a big scuff on it and some scratches. Fairly dirty like it’s been stored...

Complaint

Hi. I recently purchased 6 Feliway refills to plug in to a diffuser to calm my cat with dementia. The initial one was bought from Pets at Home and did not have an odour. I used the first one purchased on Ebay and it smells really bad of cooking oil. ...

Return label issued for a carrier with no options to post or book collection (247 Express)

Hi, I've bought a used van part from a seller that turned out to be broken. The seller has issued a return label with a carrier I've never heard of (247 Express). No instructions have been provided of how to post with this carrier. I've tried calling...

Barred from bidding

Hi there, why does eBay bar bidders from bidding if they leave honest feedback about a sale on ebay like item is not as described or cancelling a sale because the buyer has’nt replied.

Refund on postage fee taken by eBay

Hi I thought the simple delivery was for printing the buyers addressi have sold 3 items recently and have paid at the post office postage on items.see attached proof inc the selling item number written on the postage receipt.all have been tracked and...

Got sold a fake speaker

Got sold a fake JBL speaker that doesn't even work. Opened a return request, taken the package to four different Yodel return shops now and they all tell me the same thing 'Machine is not working'. I was supposed to return the item by 24 October, tom...

Buyers failing to pay

Hi , can anyone advise how to deal with time wasters ? A buyer made an offer which I accepted, then failed to pay so I had to cancel the transaction . This is happening quite often . Is there anyway of giving them negative feedback for wasting everyo...

Ebay prepaid postage label data

The return address on the eBay/ selling prepostage label is wrong (my old address). I have checked the address in my account details, which is correct. Cannot find how to put right. Can anyone help please. Thanks

Jewelers have sent item to wrong address like an idiot,what is going on with EBAY

Jewelers have sent item to wrong address like an idiot.what is going on with EBAY.

no item to collect despite tracking showing as delivered

I don't know what to do. An item is saying "delivered" but I have been twice to the collection point and nothing is there. Now ebay have closed the case as tracking shows delivered on 19th August! What do I do? It's really upsetting. The seller has n...

eBay Privacy Concerns

I received a message from eBay that I suspect may have been sent to me in error. It contains details of a transaction I made, but the formatting seems off—or perhaps I shouldn’t have received it at all. What concerns me most is that the email appears...

Second Chance Offer

Item number 146882502297Hi I had to cancel the sale of the above item as the buyer was unable to process their payment. I want to send a second chance offer to the next bidder but I can’t find the option. Their are 5 other bidders. Can anyone help? C...

No longer able to sell or buy on the platform

Hi, I have been not able to access to my ebay account for a while, also a pending fee was due, therefore a ban was raised. I have managed to log in recently and pay the amount that was due, received a message stating that now I can buy and sell, but ...

Postage labels

Me again. It’s so exhausting having to continually ask for help because eBay is so useless these days. so I had 2 items that one buyer decided to buy. They were separate auctions but because the buyer has bought both, eBay have decided they will comb...

Need help with refund

I bay camera s220 and is damage in kO work and seller close this refund I need help

Blockd from access.

Anyone else being obstructed because:1 E bay seem incapable of understanding that if you're prevented from accessing your account by newly introduced verification procedures, you CAN'T sign onto your account to seek help; 2 It's no use at all them se...

Evri Named worse parcel delivery service in uk for 3rd year running

Why do sellers keep using this courier other than its the cheapest.I should not have to keep checking who is being used but have a right to reject outright Evri has the courierin all purchases has a buyer,

Buyer kept both the item and the refund – no seller protection and no clear response from eBay

Hi everyone, I hope someone here can help or share similar experience, because I’m completely stuck, and eBay Customer Service keeps replying with the same copy-paste answers. I sold a set of electronic parts worth several thousand pounds, all clearl...

How is VAT calculated?

I have made several purchases and VAT amount makes no sense

eBay and import tax

I recently bought a coin from the US. eBay automatically charged 20% import tax while the correct rate is 5%. I reached out to ask if anyone else had encountered similar problems.I received the following reply from a member. “I don't think ebay's sys...

Postage for multiples of the same item not working

Hi, I listed a Buy it Now with 3 of the same item as the quantity available. Someone has bought 2 of them but ebay has only charged them 1 postage fee. The cost to send 2 of them is more than the single postage that ebay has charged as it takes the w...

Labels

I don’t have a printer do I need the label or can I write it out

Returned Item to China returned by customs

Hi I have bought some NVME storage from a company in China. I have returned the item twice (Once I did the customs declaration then by the Post Office) to them and twice it has been returned by customs in China. The only message is "Overdue return" w...

wrong label issued

I have combined two orders in one parcel and ebay has issued a label for royal mail 48hr tracked. Took it to post office to be told max weight for this service is 2kg but my parcel is 5.2kg. What can I do to resolve.

Simple delivery option? Is it to expensive! YES!!!!!!

Has anyone else experienced the dreadful experience of SIMPLE DELIVERY, which is now NOT SO SIMPLE AND WAY TO EXPENSIVE?THE BUYER IS NOW BEING CHARGED A MINIMUM OF £12.97 FOR A PARCEL THAT I CAN SEND VIA EVRI FOR £8.50 INCLUDING ALL EXTRAS AND COMPEN...

Postage

So I’m selling some dust caps and I’ve put the postage as custom and 2nd class large letter and the buyers are still able to select other postage methods that’s are costing me to actually send the items and loosing money ? I’ve tried changing it nume...

Resolved! Somehow double listed an item I'm selling - need to cancel one of them

I listed an item originally, the buyer did not complete the sale (didn't pay, went quiet) so I cancelled the sale. Relisted the item using a link within eBay but somehow this was duplicated and I didn't realise until a buyer bought *both* of the item...

Seller not responding my message

Hallo I get my e-bike 2 may and something happened I can’t to turn on and not working I’ve trying to contact with seller but he not responding my message

Hi...does anyone know of ebay contact number..this is so frustrating!!..thank you

I need to speak to a human.does anyone have a number please

What Happens to the sellers money when an item is returned?

Hi All, Im enquiring for my son (only 2 items sold). He sold a computer base unit through ebay, it was fully working. and sent it in the post. The buyer is now claiming it was damaged by the courier and has no power and the graphics card is broken & ...

Price change at checkout

I'm based in UK and trying to buy from US. The face price of an item goes up a 100 when I click buy now. This is not eBay fees or shipping fees or import fees. The actual item price goes up by an odd 100 something dollars. The seller does not underst...

Booking a collection with royal mail via ebay simple delivery, royal mail doesn't collect

Hi,Anyone else having an issues with simple delivery?I sold an item Monday, packed it up got the Royal Mail label all fine, clicked the link provided on my sellers screen to book a collection with Royal Mail, that link took me to Royal Mail, paid 30p...

ebay call me button

hi everyone i have been selling on ebay for 20 years as a business seller . Until a few weeks ago there was a call me button that i used if i had a problem and ebay would call me and sort the problem out it was always a uk call center that called me ...

Help regarding another seller breaking rules

This seller sells roof lanterns, the same as I do but here is the issue. None of his listings are actually selling anything, his listing says "this is an advert for a 850 x 850 skypod" but this is a size nobody would buy, the rest of his description ...

App no longer compatible UK

Hi all, I am a UK user of eBay since 2007, and this is the first time I'm having a problem with the application becoming incompatible. I don't receive any notifications. I am using Android One UI version 8.0, and my mobile phone is a Samsung S23+. Ho...

Stop auto relisting?

How do I stop my sale item automatically resisting as I want to reduce the price...

Buyer has not taken delivery

I sold an item internationally for a fairly large amount roughly six months ago now. It took some time to get through the customs of the destination country, but eventually got through, and the buyer then didn’t take delivery of it (I have tracking p...

Socials

I'm 62 & signed up for Instagram & Tik Tok hoping to boost my sales as all my adverts are pictures & ebay had a programme to turn 4 of your listing pictures into a short video & my sales went up in October 2025 , then last night 22/10/25 ebay has now...

Posting taking too long

Why do most items take so long to post even when they are new? I have been waiting two weeks for some of the items I have bought new. It's getting like T**u, I have ordered a lot of items from them and have to wait up to a month . They don't say it's...

Broken items

Hi, I am concerned about how seller are allowed to sell damaged items & pretend like it's in good condition & Ebay does nothing about the deceitful seller. I bought two machines within 5 day & both are not working perfectly & the sellers didn't make ...

Purchase History Report

Just spent fruitless phone call to ebay to ask why there is no option to print off a purchase history report as there is for sales. Was told there isn't one and nobody has ever asked for one. As someone who buys a lot off ebay I dont want to have to ...

Appeal of a late delivery rejected even though buyer asked for a shipment delay!

Hi,Has anyone been asked to delay a delivery by a customer through ebay messaging? We agree a dispatch date we stick to this even though we have a late delivery mark. I have appealed this and its been rejected as we have dispatched past our standard ...

DHL DELIVERY

Should have received an item through DHL DELIVERY SERVICE but according from them they could not gain access to my property. When I contacted DHL they said the driver ran out of time. Why did they say non access as if there was a problem could the se...

Advice regarding another seller who is breaking ebay rules. Ebay are doing nothing.

This seller sells roof lanterns, the same as I do but here is the issue. None of his listings are actually selling anything, his listing says "this is an advert for a 850 x 850 skypod" but this is a size nobody would buy, the rest of his description ...

Unable to mark item as posted

The automatic label system wouldn’t print the label stating the address was invalid. So after checking with the buyer, I posted it at the post office. My account won’t let me mark the item as posted and now saying it’s overdue.

Formal Complaint Email (to eBay UK Community / VeRO team)

Dear eBay UK Community Team,I am writing to formally raise a concern regarding the handling of intellectual property (IP) infringement reports under the VeRO (Verified Rights Owner) program.Over the past several weeks, I have identified multiple eBay...

Item posted to wrong address and subsequently stolen

I sold an item and posted via royal mail.Unfortunately by mistake I used a previous QR code and the parcel went to the address I'd sold an item to the previous week.I only found out when I tracked the delivery and saw the photo of the parcel left in ...

return

Hello,I have just returned an item that was not as described. However, I returned the item before opening a returns case and therefore cannot provide photos required to proceed further. The seller is fully aware of this but is not being helpful. Is t...

Seller Won’t Refund Overpaid Postage – What Can I Do?

I need some advice on a situation with a seller. I made offers on 8 cheap vinyl records and selected Collect in Person because the seller is in the same town. When the seller accepted all the offers, eBay automatically took payment including the post...

Resolved! Scammed

I’ve been scammed and eBay and PayPal will not help me . Purchased a electric scooter which then got removed for a violation on sellers side . which then I contacted the seller and tried to resolve with him he said it’s not coming an to raise a refun...