How does this work?

[passthetest]

I sold a item exactly as described on eBay & the buyer claimed the item wasn't genuine when I can prove it is. So eBay accepted the return & charged me for this privilege & now I'm left with negative feedback & I can't leave her negative feedback. So basically I'm left paying for a return when I shouldn't & unfair negative feedback & eBay don't seem to have a problem with the buyer calling me a liar & you could argue are agreeing with her assertion by treating me this way.

[tressygirl]

I'm sorry you've had this experience but yes it does happen. 

You can send a genuine item, and the buyer is convinced it's a fake. If there's nothing you can do to prove otherwise,  perhaps a copy of the receipt,  you are left with refunding the item but only on its return.  eBay do not see the item either ,so in cases of item not as described , they will expect/ force the seller to pay that refund.

Do you have the item back?  You could relist it add some of the postage cost you lost to the item's price so you're not now out of pocket,  and if you do have that proof,  that is,  the receipt you can show that in photos and description.

However,  your feedback you left your buyer would certainly put off any buyer buying from you now.  It's understandable to feel angry , but to write such words,  name calling has not done you any favours for attracting new buyers.

@passthetest 

[passthetest]

im seriously not bothered I can't deal with a business that is so grossly unfair so I will be deleting my account.

[tressygirl]

I agree it's not easy selling online,  you don't see who is buying from you buyer cannot inspect an item before buying , unless a vehicle of course.

All sellers take knocks and bad experiences.

I too think that it's best you delete your account.

@passthetest 

[plpmr]

"However,  your feedback you left your buyer would certainly put off any buyer buying from you now.  It's understandable to feel angry , but to write such words,  name calling has not done you any favours for attracting new buyers."

The false positives would also put buyers off.

[passthetest]

It really doesn't have to be that way. It's that's way because eBay are ideologically opposed to common sense.

[*vyolla*]

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@passthetest wrote:

It really doesn't have to be that way. It's that's way because eBay are ideologically opposed to common sense.

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Post detailed pics on the Purse Forum in the Prada section and see if they confirm that bag as genuine, then you'll have something to appeal with.

[passthetest]

It's got the official authenticity cards with it stamped Prada all over with the Prada envelope. Anybody possessing half a brain cell can determine it's genuine. The woman wanted a brand new Prada handbag for £50 & eBay being eBay have fallen for her lies hook line & sinker & stonewalled me with my credible valid argument.

[red_magpie]

If you do decide to stay with eBay you can have the negative feedback you received recently removed by contacting customer support. It is not allowed to mentioneBay being involved in any dispute.

However, both buyers for whom you recenty left "false positive" feedback can also have your feedbacks removed - sellers are not allowed to leave anything except positive feedback for buyers.

[passthetest]

That policy within itself is equally baffling & concerning that sellers can't leave negative feedback but buyers can. It's almost as if it doesn't matter to eBay the experience the seller receives as it's prohibitive to tell & warn other sellers but it's all good & well to warn for the buyer to warn other buyers even when it's falsely recorded. 

[tressygirl]

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@passthetest wrote:

That policy within itself is equally baffling & concerning that sellers can't leave negative feedback but buyers can. It's almost as if it doesn't matter to eBay the experience the seller receives as it's prohibitive to tell & warn other sellers but it's all good & well to warn for the buyer to warn other buyers even when it's falsely recorded. 

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 eBay will never bring that back when it was possible  years ago,  but it became a tit for tat,  helping no one and even some sellers were using it as a ' blackmail' for a buyer to first remove their feedback.

It also wouldn't help the majority of sellers who sell Buy it Now items.  There's just no time to read a  ' well meaning' feedback .

[passthetest]

I'm suggesting 1 opportunity each for the buyer & seller to record their own feedback is a fair way that would benefit everybody. I'm not advocating a scenerio of tit for tat where people go hammer & tong venting their spleens. 1 certainly isn't fair (especially for the seller(s)) is excluding them the opportunity to record their own version & allowing the buyer to go carte blanch & have their own way. It doesn't have to be a scenario of tit for tat, 1 opportunity for each.

[tressygirl]

That would be fair,  I agree,   but as said,  around 10 years plus ago when it was allowed,  it did disintegrate into a  'slanging match' helping no one.

Blocking any annoying / bad buyer is the best solution, so they don't return and mess up your sales again.

eBay do take note of the number of return cases opened. They will ban members if they see they are opening too many, and so abusing their 30 day MBG.

@passthetest 

[passthetest]

I don't understand what's so complex, confusing & controversial about 1 shot for each. It's a simple & fair way which does not alienate either. You don't have to be a prolific buyer exploiting the system on any data led driven criteria to be a nuisance.

[*vyolla*]

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@passthetest wrote:

It's got the official authenticity cards with it stamped Prada all over with the Prada envelope. Anybody possessing half a brain cell can determine it's genuine. The woman wanted a brand new Prada handbag for £50 & eBay being eBay have fallen for her lies hook line & sinker & stonewalled me with my credible valid argument.

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I've got loads of authenticity cards and receipts for a designer brand I collect, I could add one to any of that brands product. Even if the card has a serial number on it that matches the bag it can be easily knocked up. As a collector, I never assume that any paperwork may relate to the item I'm buying, I check the item itself. Sellers are currently listing the brand I collect with copies of receipts from the store that aren't the real deal, but it would be impossible to tell unless you shop there. 

Getting an item authenticated on a site in public domain (such as the one I mentioned earlier) will give you a point of reference to fight your corner, it may also dispel any fears that the buyer has about it being counterfeit.

I once received a really rude eBay message from a buyer who'd bought a genuine designer piece from me, it was even a design that the Chinese sites haven't bothered to try and fake as it's pretty complicated, and they were very shouty about how dare I send them a fake. I asked if they'd put it on their socials and one of their friends had said that they thought it was fake (because everyone's an expert in nothing on certain sites) and they said yes, so I directed them to a verification site who confirmed it was genuine and they apologised. Never underestimate the stupidity and gullibility of some people. 

[passthetest]

The bag I purchased from a Prada stockist it's proper bona fide for the sake of £40 when discounting fees I would not try it on let alone from a reputational point of view.  The woman wanted a brand new Prada bag for £50 that's the top & bottom. I described it exactly & she's lied & eBay have decided to believe her. I think we are going around in circles here & like the poster said I've been knocked & write it off as a bad experience. I really want to leave eBay & I would but I'm selling the remainder of my 70 year old mum's items who doesn't have the cognitive ability to deal with eBay so I'm obligated for now. I've got zero faith in eBay in dealing with things in a open & fair manner not by their words but by their actions.

[jckl1957]

Nobody likes returns but they are 'part and parcel' of selling on Ebay.

To avoid them, it's important to make sure descriptions are honest and accurate and indicate any faults.

You are leaving yourself open to return cases on items you state are 'new' (the boots) or 'new without tags' (several coats).

Ebay define 'new without tags' as:  

New without tags

This item is brand new and has never been worn, but doesn’t have tags and/or is missing the original packaging. The item doesn’t have flaws or imperfections.

 

The boots and some of the coats you have listed claim 'worn once'.

'Worn once' is used, not new.

[passthetest]

I'm not quite sure why you are looking at my listings & analysing everything. The coats I'm selling are new with tags unless stated otherwise.  The Prada handbag I sold was clearly described as used & the reason stated for the return had no reference to the condition it was incorrectly claimed the handbag was counterfeit which is a lie that's not debatable if you looked at the bag. I'm not leaving myself open to anything you could actually argue I'm leaving myself open to some dishonest buyers that frequent ebay. 

[passthetest]

It's apparent to me that some people clearly want to defend eBay for perhaps disingenuous reasons & aren't part of the community & perhaps plants.

[jckl1957]

I assume that was aimed at me.  I should clarify that I identify as a person and not a plant.

We are other members, experienced buyers and sellers like you, and try to help other members by advising on Ebay policy.

I was genuinely trying to help you avoid returns.

You cannot advertise something as new and then say it has been worn once when Ebay define new or new/other as 'unworn'.

For example, this item is listed as 'new without tags' and described as 'worn once'.

Centigrade Suede Faux Fur Jacket.

[passthetest]

This as absolutely relevance to the Prada handbag I'm disputing. I've been a eBay member for years without experiencing problems as a seller & buyer. I wore the  jacket on a dry day walking to the shop & back. Anybody who buys it will clearly see it's new & not be so pedantic the people I come across in life are like 99.9% ok. The situation with the Prada handbag as absolutely got no bearing on anything else.

[*vyolla*]

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@passthetest wrote:

I wore the  jacket on a dry day walking to the shop & back. Anybody who buys it will clearly see it's new & not be so pedantic the people I come across in life are like 99.9% ok. The situation with the Prada handbag as absolutely got no bearing on anything else.

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It cannot be both worn once and new though, that's a complete contradiction. It can only be new (This item is brand new and has never been worn, according to eBay's definition of new) or used (if worn). I'd have listed that as used but in excellent condition having been worn once for a short time. Even brand new clothes that I've bought and never worn I list as used and then go on to mention that they've not been worn, just stored, because I'd be worried that they've picked up some kind of perfume smell and the buyer thinks that something I've listed as new isn't. I worry about buyer expectation though, and factor this in.

[*vyolla*]

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@passthetest wrote:

It's got the official authenticity cards with it stamped Prada all over with the Prada envelope. Anybody possessing half a brain cell can determine it's genuine. The woman wanted a brand new Prada handbag for £50 & eBay being eBay have fallen for her lies hook line & sinker & stonewalled me with my credible valid argument.

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Honestly, I'd get that authenticated over on the Purse Forum, an authenticity card is pretty meaningless as you can get them from another item.

The zipper looks to be plastic on that bag, I'm pretty sure that Prada only use metal zippers (they say they do on their website), and the spacing in 'Milano' is out too. 

If you can get that authenticated as genuine you can mention this and buyers can go and view the authentication for themselves. 

[passthetest]

Honestly I don't even know why we are going down this road it has absolutely nothing to do with the Prada handbag. I could go every single eBay members listings & pick holes on miniature indiscrepancies if I had the time & inclination to which I don't. The majority of the folk seem to be ok & aren't extremely pedantic about extremely minor stuff. I wouldn't mind as much if I was asking a  song for some of the items but all in all most are reasonably priced. I never created the thread so my listings could be analysed & advice offered. The thread was in relation to 1 item & 1 item only & not to deviate elsewhere.

[passthetest]

I certainly will check that 1 thanks but I'm reassured that purchasing from a prada stockist it's kosher.