Seller News: September 2025
Read the latest updates to streamline your selling experience.
Forum Posts
Regarding a seller who isn't disclosing the tracking number for my order.
Hiya guys just a quick message to say how can one track an order if a seller doesn't confirm a tracking number? I've messaged this seller 3-4 times and no response pfffft I've not had my order yet and it was ordered Monday
why can I not use Royal Mail track 48 in Canada coin category for coins under £20
why can I not use Royal Mail track 48 in Canada coin category for coins under £20
eBay pushing parcels then taking my money
Very suspicious and expected after the buyer protection was bought down lower. I sell as card readers, postage is bad enough at £1.55 for a large letter. The other day someone bought 4 but chose a small parcel for delivery! whereas I can post upto 9 ...
Account activation
Hello all, I need some assistant, I have had a ebay account for a couple of years, I have started clearing my spare room and listing the odd item, have sold about 10 plus items, dispatched on time and have started to get good feedback, Now I am one t...
Warranty on coats
I purchased a winter coat in October last year. Today the zipper failed and it won't zip up now. The coat has been used lass than 6 months since October 2024. Is there a warranty on clothing like we have in shops? Seller not responding. Thank you in ...
Back/delete key issue
With IOS 26, delete/ back button not working using Microsoft SwiftKey.Only having issue with Ebay both on iphone and iPad.Not sure if issue with eBay or swiftkey.
Realising you purchased a wrong item moments after purchasing
I purchased an alloy for my car then realised it’s not the right one. Similar size but not same. I can’t seem to cancel the order. Contacted seller but no response yet. How can you stop an order before it’s shipped to you?
Make An Offer Page
The "Make An Offer" page on my computer screen wont move down to the confirm box, the box seems to long for the screen. The arrow buttons and the page up/page down buttons do nothing and the mouse scrolling wheel does nothing either...I've never expe...
Refund cons
I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...
Help - I think I'm being scammed
Hi I'll try keep it short. I paid for a laptop a couple of days ago. The day after paying, the seller writes to me to say there is no charger included, but they have bought a new one which will come separately with a different delivery. I replied say...
How to get a refund after 30 days
I made a substantial purchase of a mobility scooter which broke down after 2 months, and was returned at the sellers request for an automatic refund - which they are now (after receiving the buggy back) only offering via Ebay, however as it's after 3...
Refund
Its been 5days from the day the seller initiated a refund, but I still haven't received the funds,despite being told I would have the funds in my account in 3-5days. I am deeply inconvenienced please look into it.
Not being paid correctly by Ebay
I was ment to received a Net payment of £50 and eBay only sent me £37.28 , I read through all the charges and it states Net payment I’ll receive is £50 from £59 sale
Refund / Pending Cancellation
I purchased a laptop on here and once I paid the seller (via PayPal) could no longer supply the laptop for one reason or another. Fine I'm not fussed, since the order was cancelled I've yet to receive my money back from Ebay. Its now been several day...
Why ihave been charged 51 pounds on ebay
Why have been charged on my account
Failure to respond to messages
Hi, I Purchased an item on 16th, sent message to arrange pickup, same again next day and next day. No response at all.
Authenticity
I'm planning to buy a gold necklace and i want ebay help with the authenticity how does it work please?
Sent wrong item and Buyer wont return
Seller had two Phones got the packages mixed up i ended up with the cheap phone,can ebay make the other Buyer send the expensive phone back to the Seller ?
Problem with delivery
Seller has marked item as sent and i have a tracking number, but it has not been sent, there is a problem. Seller has told me to open up a request with ebay as he can't resolve this until i do. What does he want me to do and how do i do it?
Potential scammer
A buyer with over 300 positive reviews has potentially tried to scam me. I am normally fairly vigilant about unauthentic communication and can usually smell a rat! This was different, possibly AI generated. The EBay messaging was very believable and ...
Account
Is there an easier way to access ur account without having to get a security code every time
Is there a mass fraud on eBay at the moment? Please be careful
Hi, I’ve noticed in the last month, 40+ Apple iPad Pro’s M4 13” 1tb/2tb (brand new) have been selling at less than £800, some as low as £650 brand new. Any one in the know will realise these cost £2300+ from apple for the 2tb. This is obviously a sca...
How to report a possible scammer?
How can I flag a possible scammer? I sold a mobile phone recently, sent it off and the buyer received it Ok, but then I had a message from the buyer saying it didn't work and would I sent them my Google account details so that they could unlock it? I...
Anybody else done with Ebay
Purchased an sauna, almost killed by electric shock now the items had government recall seller won't help, ebay won't help I'm so sick of fighting ebay all the time, it's just easier to move on.
Non payment by buyers with zero feedback.
I have been selling on eBay for more many years. Almost 100% of buyers have paid and been satisfied. For one particular item however, I have sold 3 times, all to buyers with no feedback, none have paid and I have had to cancel. Some of the buyers are...
Sales history
Is it possible for someone at eBay to look into the sales history of someone who has just closed their account.In brief, I discovered some items for sale on a 'friend's' eBay account that had 'gone missing' from my desk over a year ago, and another f...
Counterfeit
Bought a Nike cap and it’s counterfeit.what can I do
postage refund
Hi, I have a customer who bought a plant from me, the plant was delivered to customers safe place on 10th september, however the customer has only retrieved this item from the safe place on 18th september, the plant has died being left for so long wi...
Refund
Hiya please confirm that you I haven’t received this items and I need asking them to refund me but it’s taken more than week still now they don’t refund money,
GSP and opting out of other countries
Hi All I have GSP enabled on my listings. Do I need to opt out of all other countries as well or does GSP override this option? I only want to send via GSP. TIA
Faulty Memory
Hi Guys, I purchased a pair of memory sticks from a seller. Unfortunately, one of the pair showed a fault, and the computer would not boot when it was installed. After speaking to the seller, I started a return, but the seller keeps dragging it out, ...
Misleading?
Hi,I ordered an item which was described as M&S, when I received it, it was primark, in my eyes this is misleading but the seller says no, any advise on this please?
Despatching orders together
A buy ordered 2 items (A and B) that I had offered for sale separately. They were offered seller pays for shipping and I used simple delivery. I packed them together in one box and shipped them using Evri. EBay’s simple delivery system offered me a Q...
ebay balance withdrawal
hi when i go to ebay balance and click on arrow to get pop up box to withdraw funds,the pop up box wont scroll down to reveal withdraw button.only been happening for past week,before then no issues worked fine.anyone else had this issue? have tried o...
Bidding n second offers
I have twice bid on an item and lost by a pound but then gained a second chance offer. Feels strange for that to re-occur twice and the same seller in both cases.
VAT charged a second time on arrival in EU, shipped with Ebay International from US
Order departed from US, entered Europe via Germany, got relabeled by Deutsche Post, and upon arrival in Ireland, Irish customs charge VAT a second time. I assume relabeling might be the issue.I spent hours chatting with ebay support: got kicked off w...
Item395404319672
Hi this item states it has a 10 year warranty is this correct
Policy violation
My listing, a WW1 shell casing has been removed for a policy violation.Why then, are there several identical items being traded. I used the "sell one like this" function for a recently sold ammost identical item to assist with my listing.Many thanks
Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket
Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...
All views have disappeared on listings
Has anyone noticed that all the views have disappeared on their listings this morning?
Views Counter
My view counters on my items of sale don’t seem to be working? Anyone else had this problem?
Listing Views
Hello - thought I would see if anyone else had a tech issue. I have gone into my account to see if my new posts had any views and all (nearly 500 listings) are showing as having no views in the last 30 days which I know isn't the case and the data wa...
Contacting a seller.
Why is it now that you can't contact a seller, without actually making a bid on an item?
Meta Quest warning
BEWARE. I bought a new, unopened, Meta Quest 3 VR headset on Ebay for £336. At this point you may ask why so cheap, a question I should have asked myself at the time but it's too late now. The headset arrived and was perfect until the seller reported...
Seller requested to return item
Iv e sold an item and all the photos showed exactly how the item was and it was new and all in the box. Only opened the box to check everything before selling now the buyer has sent me photos of the item scratched and wants a return but it was not li...
Concern about won auction, high-value Mac Studio, unsure if safe to pay
Hello everyone, I recently won an auction for an Apple Mac Studio (2025 model). Market value is around $13,000 but the final price was only about $3,350. The seller has 0 feedback, is based in China (Shenzhen), and offers free economy shipping. I che...
Ebay Livestream
I have found it annoying to constantly receive EBay live when I haven’t requested to be involved with this. Hopefully I’ve found the solution…go to the iPhone settings then Notifications then EBay. At bottom of screen tap on Ebay notification setting...
MAKING AN OFFER ON EBAY
Can anyone please tell me if ebay are to blame for the following problem im having? The problem relates to Bid/Best offer items.When i try to make an offer all goes well until i try to send the offer.The send button is not visible at all at the botto...
Which postal service can i use that provides age verification?
I have sold a hedge trimmer that needs age verification but there are not postal services available when I go to print a postage label. Does anyone know what I can do?
Ebay seller account
Hi, all. I am a new trader on ebay. I used to buy only, but I have now decided to sell. Can I open a seller account with a new password and new email address different from the old ones I use to buy? Thanks.
Buyer unable to purchase
Help! I have ch3cked and have no restrictions on postage on any listings but a buyer keeps getting through to payment and then a red notification appears saying I wont post to Yorkshire. I have checked and have no restrictions help!
Misrepresentation On Item
I. recently ordered 6 x white shrink pallet wrap rolls, the seller sent Clear x 6, I contacted the seller and stated the problem they replied, return them at my expense for a refund, I declined and said I would invoke Buyer protection, they then offe...
Lost parcel that I have sent
Hi, I sold an item on the 29th Aug. Item is worth £550 including the postage and buyer protection fee etc. Evri collected the parcel from me and then from there it seems to have vanished. Evri tell me that they’re looking into it for me but I’m getti...
DHL wrong collection address Help -- UK
Hello there, I arranged for a DHL pick up for tomorrow and realised I did not set up the right collection point (it has my old work address). How can I arrange this to collect from home? Thanks, Ben
Seller ignoring messages
The seller has sent us the completely wrong parts we ordered and is now ignoring my messages to ask to resolve. How can I get this resolved, I’ve looked back at reviews and it’s something they seem to have done to others. Who can I contact.
QR CODE
Hi all, how do I resolve the issue of the QR code if the scan machine is saying it has expired
Changing DHL collection
Hello there EBay has listed my old work address as the collection point for a DHL item I am sending. I realise I should have been more attentive. Is there any way of changing or cancelling this label. Or if I do not use it and go to the post office a...
Why is ebay adding delivery charge to an offer price when collection is selected
I made an offer of £150 fro an itemI selected collectionwhen i won the item ebay has added £5.88 deliveryhow do i get that amount refunded as i am struggling to see an option to contact ebay or do i just cancel the order?
Customer collection
I recently sold an item and the customer then messaged me asking if he could collect instead as he lived local. But I can't find how to change the order from postage and he suggested that when he collects and leaves me feedback it would automatically...
Postage charged
Does anyone know why have I received less postage cost than I advertised i.e £2.98 received £1.88
Why cant ebay make it clear on choice of courier. Ive had it with evri .
Id like to know which courier service is being used with a purchase .I just get problems with evri ,everything is lost......apparently. I've used ebay for probably 20 yrs and this is a recent thing im experiencing with evri.I swear it was easy to see...
Prepaid labels
Hi all I printed out the repaid label from RoyalMail, but the buyer asked me not to send for two weeks. Can I print out a new label in two weeks time
Payment for item delivered so late a refund was given
How can buyer pay for item that arrived so late and has already been refunded for not having received it ?
Return postage charged for incorrect goods
I have returned an incorrect car part for credit using an ebay label. Ebay have deducted the cost and say I should get the refund from the seller. The seller says (correctly in my view) that the part was deemed the right one by ebay since I selected ...
How do I get ebay to refund my (the sellers) postage costs?
Hi all Still getting to grips with the new eBay way of doing things after a long time away. I paid for shipping and insurance at the PO office but NOT the service eBay is taking a cut for - I upgraded to next day delivery with insurance. How do I get...
One QR code for 3 items
Sold 3 bulky items to the same seller so assumed I’d get 3 separate QR codes to post individually due to their size. I only got one QR code for all 3 items. Am I supposed to send as one big parcel? And will the QR code cover this due to the overall s...
Mis-leading Advertisment
How do you report a mis-leading listing? I have found a listing that on the face of it the price was was too good to be true. Reading down there was a comment the headline price was in fact a deposit not the full price. Surely EBay needs to stop such...
Uk shipping issue
I am trying to accept an offer on an auction where seller is in Northern Ireland and auction shows they ship to a UK address.When I click checkout it says I need to change my address as seller won't ship to UK. The seller doesn't know what to do to r...
Item for sale has been hidden
Got a message I’ve violated a policy on an item for sale. How do I alter that listing to comply?
Seller no longer has the item or access to their ebay account
I have bought and paid for a buy-it-now item, only for the seller to reply by email that they no longer have the item. They claim they have no access to their ebay account and that I should cancel my order. As far I can see, all I can do is a send a ...
Bucktons bird seed
I ordered 2 10 kilo bags of bucktons canary seed but I have only received 1 bag of bucktons canary seed can you help me please I paid 35 pounds for 20 kilo but only one as arrived
no visitors
Hello, why after entering my profile - I don't have any people entering and looking for my products (zero entries for each product), and I have a lot of followers
Successful Bidder cancels order
Hello everyone,I sold a phone last Saturday, to the highest bidder, of about 30 bids, only for them to cancel on the Sunday morning, stating they got a better offer! I did not accept the cancellation reason! What happens next?
Can’t leave Feedback
I can’t leave feedback for my purchases as under each purchase it says ‘resell’. This has just started over the last week and eBay help is no help at all.
Item delivered but tracking says in transit
My buyer has re lived the item and left very positive feedback but tra king still says in transit. Ebay won't release funds until it is delivered. Can the buyer mark it as delivered?
how do i get my item or refund
ive bought an item, ive not received the item. ive been sent a message from courier saying we delivered the item with a photo of it being delivered to someone elses address. ive informed ebay, the seller and the courier. ive opened a case, they close...
Can’t access postage address
Payment received however postage is over 2kg so buyer will get refunded and I will sort it out at my local PO unable to access address and I don’t wish to print a label at the cost of the buyer any suggestions please
Today, list of items only appears for a fraction of a second, then only sponsored items appear
Today, list of items only appears for a fraction of a second, then only sponsored items appear, and I cannot see any of the regularly listed items for sale. And I am not stupid - I am a Chartered Accountant.
Unable to pay for item
Hi, I have agreed a price on an item with a seller in America and he has accepted my offer however it will not let me pay. It says the seller does not send to my location. He says he does can you help?
Possible scam purchase from overseas
Hi, I just had a new Ebay user buy an item from me that would need to be posted overseas using Ebay's international services. The item was paid for right away, however I am suspicious that it may be a scam purchase because the user has 0 rating and r...
Wrong shipping weight
Hi everyone, I have sold speakers the speakers felt light so I selected 10kg when listing but its 14.9kg what can I do? Should I contact buyer and cancel order relist send him link or is there something I can do ??? Thanks
Views have been erased
Has anyone noticed that all the views have disappeared on their listings this morning?
Resolved! Have prepaid label but buyer collected
Hi allsold an item - buyer collected how do I mark as sent and get my prepaid label money back please
I want to offer free delivery , how this work? I want to pay my own postage
I don't want the buyer be charge for ‘simple Delivery” I has been losing lots of sales just for this, need to know and make sure that Ebay won’t be charging themhow Ebay manage this?
Postage
Hi once you click on the postage code it comes up as despatched and you can’t click on it again to take to the post office
postage
how do i post an item over 1.2m .ebay simple delivery now does not let you choose a courior ie parcelforce ,that allows you to send an item over 1,2m , am losing sales due to this ,can anybody help
Dehumidifier
Has anyone have ebay refusing to refund a faulty dehumidifier that's still under 12 months warranty ?
Selling
It's just too hard now to sell on Ebay. I've worked with Ebay for years but these new regulations are ridiculous. For Example - to simply enter the Ebay site I have to enter my Name, my password - and then wait for a texted number to reach my phone. ...
Payed funds from a buyers cancellation request do i get money back
buyer sent a cancellation request it took money from my funds do i get the money back or does ebay just steal it
Resolved! Seller asked me to cancel my order
Received this email message this morning."Dear Customer, I have reviewed your order and regret to inform you that our warehouse team has urgently notified us that all remaining stock of your purchased item has been damaged beyond sale. As the seller,...
DHL coming to collect a cancelled sale
Hi, I am a seller and the sale was cancelled.. yet DHL are still coming to pick the item up for delivery, what do I do? it isn't obvious where I cancel the pick up. The sale was cancelled straight away so I would think that would also apply to the DH...
Resolved! Issue with Linking Payoneer for Payouts
Dear eBay Support Team, I am reaching out regarding an issue I am facing while trying to complete my seller account setup. My business account details are as follows: Business Name: AURACART LIMITED Business Location: United Kingdom Account Type: Com...
Product watchers and visit
HiAny idea why my active product watchers and visit numbers have all gone to zero?
Resolved! replacement not forthcoming
My item arrived damaged and opened. I contacted the seller with photos of the damage and they replied offering refund or replacement. but despite having contacted them twice more, asking about the replacement, I have heard nothing. there doesn't seem...
Seller wont refund Evri cost of £7.39 item
Seller will not refund the full £7.39 cost to return an itemPlease help
Items for sale - today view count has switched to zero
Why have all my items to sell - view count suddenly switched to zero?
The views of the selling items have all reset to 0 on the app and website. Why?
The "views" of an item up for sale have all been reset to 0 on the app and website. Why? Will the viewed stats be made available again?
Buyer has not received item
Hi, what should i do in this scenario? Please A buyer has still not received their item, i used simple delivery and royal mail Item has not been attempted to be delivered Item has been stuck on "we have the item at local depot and will attempted deli...
EBay app - icon navigation changes without notice and mismatch between phone/tablet
What’s going on with the primary navigation with the app? Selling and My eBay swapped places without any warning about a month ago and this morning they’ve swapped back. There’s now one navigation order for the app on an iPhone and a different order ...
Company pretending to be in Ilford but is in China
Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...
Remove (delete) a current listing
I do not want to sell an item that is currently listed. I cannot find a simple "delete" (or remove listing) button anywhere on the edit listing page? How do you delete (remove) a listing? Cheers,danruk2012
Relisting Fees
Hi there.I sell hand painted gel false nails. I have recently switched from a private seller to a business seller. I have 44 active listings at the moment. I pay a listing fee every time I list. I have noticed that I am being charged a relisting fee ...
Invalid buy it now
Hello im trying to sell a new listing but it wont give me the buy it now option it keeps taking me to auction how do i sort this out thankyou
Can’t access buyers adress
Buyer paid for item and post but Parcel is over 2kg so I’m paying for it myself how can I access the address I think I have checked everywhere thankyou
Buying a sofa and hasnt got tracking yet
I bought a sofa and Ir hasn't got tracking yet and says will be delivered between 17th and 20th it's fist time buying on here and I'm abit panicy
Customer Service contact
I am having real problems trying to speak to a human. Does anyone have the phone number to call customer services. I am in the U.K. thanks
What has happened to eBay?
I have been selling on the site for many years now, mostly without problems, but now "simple delivery" has arrived and I am getting grief. A listing that I have had for some time and successfully made sales with had a purchase last week. It is a 9kg ...
Simpler postage not working
Somebody please help!! I have sold an item and was forced to use the simpler delivery option which dictated who was going to pickup the item and what size and weight it had to be. When booking DHL to come pick up the item on the ebay app, it gives me...
I have requested for return but seller not responding
I have requested for return but seller not responding
Resolved! Scammed
Subject: Request for Refund – Faulty and Misrepresented AirPods Dear {Customer Support], I am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for t...
eBay UK Payouts Error: "Something isn't right" - Seeking Guidance
Hi everyone,I'm trying to complete the 'Payout Information' step for my new seller account. However, I keep getting a persistent error message that says: "Something isn't right. Sorry, something went wrong. Please try again later."I've already contac...
Seller charged for postage when item listed as and buyer had already paid
How do you resolve a double charge for postage when EBay has mistakenly charged both the seller and the purchaser for the item?
Stuff arrives I haven’t ordered.
Since I ordered a tatty old leather jacket on eBay I’ve been receiving deliveries of old, tatty clothing. There’s no senders address on it no return address in fact, no paperwork at all. Whats going on ? Is this part of a scam I need to be aware of?
Making an offer
Can anyone help me I cannot make an offer on an item that is accepting offers Thanks
Underpaid my sales
First two sales were £75 and £25. Less their charges, about £15, they paid me £16 and £25. Not anything like my sales, after charges I should have about £85 not £41 !Both sales show as completed, any ideas. I have emailed eBay but no reply yet
No credit card
Proving age without a credit card
Vat free
I bought a wheelchair as I'm disabled and am supposed to to get these vat free but got charged vat. Why did this happen?
Returning an item
The seller agreed to the return, I printed off the label as instructed and posted it back, but the system hasn't updated to say its been posted and keeps telling me to post it again. Needless to say the seller says he hasn't received the item back af...
Retract Offer to Watchers?
I'm new to this so need help! I sent an offer to watchers on 2 similar thkngs but I put the wrong amount (too low!) - how can I edit/cancel/retract it?! I can't find how to do this anywhere! (They're not showing in my Offers page either) Help!
Why can't I select my postage option?
When listing the item I selected Royal Mail 2nd class letter upto 1kg. Now after it has been purchased I only have the option to send via Yodal or a more expensive option. And not Royal Mail 2nd class letter. Why is that?
Buyer requests delayed postage
Hi! A buyer has just asked me to delay posting the items by a week as they are away. What should I do so I don’t get penalised in any way. Using simple delivery, Thanks
My yearly earnings so far, according to ebay are £100 more than I actually received?
I'm trying to keep under the £1,700 or 30 items selling limit per year. I find in "My eBay" my total earnings so far are £100 out, eBay say my total earnings are £100 higher than I actually got paid. It looks like postage is being included in my earn...
Post office advising label already used
When accepting multiple offers from the same buyer you can't combine postage with Simple Delivery. Buyers so far have been okay with this so no problem there. Problem comes when I take it to the post office and after scanning the first item the next ...
Ebay FVF charges for Business sellers
Hi, I have recently started selling on ebay and registered as a business seller. The FVF fee I am paying per sale takes all my profit margin and I have to sell nearly cost to cost. I have read on the list that the fee to be charged for my category is...
shipping label
Hi there, can I add further address details to a shipping label.
Motors, cars motorcycles and scooters search
how do I now find the page that has cars or motorcycles for sale, at one time I could go to Motors and a drop down menu would show cars or motorcycles I could then search for either a make or nearest first as the search.That disappeared a while ago a...
Resolved! Pressured into changing review
I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...
Dam
Hi, I’ve recently sold an item, it has arrived with the buyer but damaged, damaged during postal delivery, can anyone please advise? It was sent with Royal Mail 48 tracked through simple post, I have issued a full refund, can anyone advise about my o...
unable to contact seller after receiving product recall message from EBay
I received an email from Ebay on 14/10/2025 detailing a product recall because of fire safety concerns.I have purchased 8 dining chairs from a company called furniture bz . Below are the details 20/10/2021 order 23-07755-03708, 23/10/21 order 09-0776...
Postage
Hi does anyone know if you can opt out of simple delivery. Thanks John
How do I contact a human customer advisor
I have someone wanting to bid on an item who lives in Jersey. However, ebay will not accept his bid. Is this because he lives in Jersey. How can I resolve this?
Dangerous product
I purchased some smart bulbs and within a few days had an email from Ebay telling me I shouldnt use them as they were found to be dangerous, this was confirmed via .gov website. I contacted the seller who was not interested and told me they are safe,...
No going to arrive
Brought an item and I know it's not going to arrive, the seller has provided a tracking number but won't post and the item is now relisted multiple times, the feedback now shows this is a habit and the seller has no intention of sending, and only pro...
How to contact ebay service agents telephone number
Can any one help am pulling my hair out.EBay contacted me couple of weeks ago informing me an item has been recalled as dangerous/faulty and to contact the Seller for a full refund. I've sent an email to seller and seller is ignoring me. I've tried t...
Hi there, i sold my item that is collection only, my messages are being blocked
Hi there, I have sold an item that is collection only, buyer hasn't paid and I can't reply to their messages, I'm being blocked by ebay
Change of personal details
I have changed my name following marriage. I have changed this in my account but when Ebay produces invoice to send to a buyer, it still says my old name. I can't find out how to contact someone to ask about this. The automatic chatbot doesn't unders...
Dhl postage
Hello.So I've sold a kayak on here, preferred collection only. But Ebay offered a dhl option. It's now been sold, but its to big for dhl delivery. How can I change the delivery option to cancel the delivery collection and mark that the buyer is picki...
Payment for sold auction 35mm colour slides
Ebay have held up payment for my slides sold on auction since 10 August.They were sent by Royal Mail without tracking.How can I prove delivery.Why cannot ebay contact my buyers to establish the facts.This no-payment is bordering on fraud.I demand imm...
faulty phone
i bought a cheap phone for my daughter which was a Apple iPhone 5S 32GB Unlocked Silver Boxed Matching Serial Numbersin total including postage it came to £21.45the phone didnt work and after trying to recharge it for 24hours, it still hadnt charged....
Ebay Selling page shows dollars $ not pounds sterling ie £
I am trying to list an item and the form on the web page for sell price etc is in $. I am in the uk and am trying to sell in pounds! Is this an error on the uk website?
Postage cost automatically deducted from funds
Is my postage automatically deducted from my payment even if I purchase it via another sender?
Listing limit I do not understand why I am being penalizespd. Selling regularly, no complaints, do n
I cannot find Royal Mail to use for delivering parcels. I do not want to have to use labels. I do not want Evri, Royal Mail with labels . I do not want Simple Delivery. Just plain Royal Mail 2nd Class. Where has it gone? Why am I being coerced into c...
Resolved! Combine postage after buyer paid
Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you
Not receiving full payment from eBay
I recently sold an item, 157258708602, for £35 plus £5 postage, but have only £35 available to withdraw. Why did I not get the full £40?
Deliver item myself
Hi, I just sold an item with postal delivery paid for by me. I notice the buyer lives near me and it would be easier to deliver it myself. Don’t see anyway to chance the delivery method and worried that, if I deliver it, there will be no proof it was...
Underpaid postage by buyer
What’s my options if the buyer has underpaid on prepaid postage? Thanks
Delivery
Hi been ask to delay posting by two weeks buyer on holiday I all really printed the label for posting and I still use the prepaid label in two weeks time label from royal mail thanks
eBay balance unavailable for payments
Have a positive eBay balance and this is being offered as a payment method to purchase items but when I try to use it I keep getting a message that says "Your payment didn't go through. choose another payment method" Why can't I use my healthy eBay b...
Buying glass/tile file and need to verify age but don’t have credit card
Hi has anyone else had this issue. I’m trying to buy a tile file and previously attempted to buy hacksaw blades. But I am being asked at checkout to verify my age. The way EBay wants me to do this is enter credit card details. Is there any other way ...
False notifications
I’ve received a notification from eBay saying someone had made an offer on something I’m selling, so I click on the offer to accept it and gives me the email of the person but says no offer has been made and no other prompts to further it. Any ideas ...
Lost item
I sent an item using the suggested method by eBay and downloaded a label from ebay. The buyer has not received the item I checked with the courier they believe it to be lost. What do I do in this situation who is responsible for refunding the buyer m...
Payout from eBay
Is there a customer service email address for ebay
item broken upon delivery
I recently sold an item and the buyer has informed me that it arrived damaged. They have provided photos showing the item broken upon delivery.The item was shipped securely and in good condition from my side. It seems the damage occurred during trans...
two return labels to send to same person
i need to return two pairs of trousers to the same person when i requested a return it has set up two returns so when i click on getting a label it’s giving me two separate labels and says the cost will be taken from my refund but i want to send them...
Collection point needs barcode or collection code eg FM/MGQX855
Collection point needs barcode or collection code eg FM/MG0QX855 (example from Dec 2024!!) Collection point will NOT release without this!!!
My mobile number is on the address label
HiToday I received a parcel and my mobile phone number was on the address label. I don’t want the postal service knowing my phone number.Regardsian
when i got a security code by text it says its from prove ebay
when i got a security code by text it says its from prove ebay would this be right
Changing reason for refund
Hello, I started my return for a return of a damaged item but it’s put the reason as found better price! I can’t change it to the correct reason although I haven’t submitted it yet.
How can l change delivery method after label already allocated
As a seller, my buyer paid for a Simple delivery label. Unfortunately, the cost paid was deemed insufficient, as box was larger than expected, when l took it to my local post office. I then paid for postage and have tracking details, but unable to ch...
Seller removed from Ebay
Hi I had an order go through but then EBay didn’t like the sellers profile so deleted it. Now I have no way to contact the seller to see if the item will actually arrive. Do I have to wait until the expected delivery time before asking for a refund?
Ebay Returns Issue
a few weeks ago I bought a copy of pokemon emerald on ebay, it was sent to the wrong address, and I had to retrieve it. When I opened it there was nothing in the parcel and I'm pretty sure it was a scam. I opened a case and seller accpeted returns, I...
Item not received.Tracking number stated “delivered”
Item not received. Tracking number stated “delivered “ with a picture which doesn’t reflect my addre
Evri Parcel Lockers
Anyone else having issues with posting using parcel lockers? I've used the quad lockers for Royal Mail with no problems. But I currently have two Evri parcels that I dropped off in different quad lockers - one has been in the locker since Saturday (a...
eBay Executive team extorting me for my Biometric data and stealing from me
i have been a customer - both buyer and seller on eBay for 23 years. Since 19th April eBay’s Executive Escalations Team have consistently extorted me for my biometric data to access my account which has always been in exceptional standing. I have nev...
Selling views
I have 4 items for sale but I don't have any views
Postage - buyer pays?
I advertised my items "buyer pays" but I still had to pay for the postage. How do I get a refund for what I spent?
Resolved! How can we amend tracking number of return shipping label?
The seller kindly offered full refund due to unexpected malfunction of item I bought and eBay generated a return shipping label. Actual weight of the parcel is beyond 5kg that is the max of the label. The seller kindly arranged another shipping label...
Item sold onto a third person then damaged
I sold an item on the 24th August two days ago I received a return request from the buyer. They had sold the item on to a third person and that person has damaged the item and returned it to the first buyer. The first buyer wants to return it to me a...
Getting a return label from a customervwho wants to return an item
A customer wants to return an item I sold. How do I get a return label to him
Item received and also refunded
My customer received their Item, albeit a little late. But they also claimed a refund, which they now have. The customer has provided me with evidence of the item received. How do I now get eBay to pay me for the item?
Acknowledging Receipt of Goods
I recently bought some items and collected them. So that the vendor can get paid I must confirm through ebay that I collected the goods. I have tried without success to figure how to to do this. Please advise.
Resolved! Good 'Til Cancelled stopping auto relisted
Hi I don't want my listing to relisted when the fixed price listing end, i know its Good 'Til Cancelled but do i have to wait until every listing time is up, or is there a setting i can change so after the time on each listing is up it will end. any ...
Resolved! EVRI - how to contact them?
Parcel not delivered and EVRI not responding, so we dont know where the parcel is located.Lousy delivery service, how do I get in contact and speak with a HUMAN?
23mm Sewer Inspection Camera Head Professional IP68 Waterproof Pipe Drain Endosc
Hi, I sold my item 23mm Sewer Inspection Camera Head Professional IP68 Waterproof Pipe Drain Endosc, but the buyer decided that he wants to return it. I confirmed the return and refund and payed for the return postage. Some time later, the buyer aske...
Pre Printed labels
Hi, does anyone know when setting up a listing to sell an item, Can you select an option for royal mail to bring along a pre-printed label when they collect the parcel.I know you can do this if you book direct with Royal mail but is it an option that...
selling
Why are none of my items that I am selling not showing in searches even when promoted? I can search on different accounts and not find a single one of my listings
Business acoount change
How do I change from a business account to a personal account?
Problem accessing outstanding payment balance
hi has anybody had a problem accessing their outstanding payments balance. I had no problem transferring my balance to my bank account. It asked me to confirm my identity as normal which I did it then just went round in a circle and took me back to c...
Return
Hello Iv spoken. To ninja to return my ninja wood fire as it broken and I have a year garentee with this product but the return window is closed
global shipping
Global shipping set up for all listings ,but when someone bids and goes to pay ,a message keeps coming up that postage hasn't been set up ,on double checking the global shipping is in all listings and this is happening frequently so is this another g...
Buyer thought item was different colour. EBay accepted their reason under Money Back Guarantee?!
Long story short, I sold a hoodie on eBay and listed the colour (navy blue) in the item specific and listing description. The buyer filed a case under eBay’s Money Back Guarantee saying they thought they were buying a black hoodie and not blue and cl...
ebay chat
i want to chat online with ebay but no answer i don't know where is the problem please help
How the warranty works?
I purchased electric item within 4 month is broken, the seller not responding. How does it work for warranty anyone know? thanks
I cannot type or choose anything on Live chat
I have been unable to messsage live chat , it is stuck on this. I have tried using multiple different devices and nothing is working. I noticed someone else had the same issue and unfortunately there wasn’t a solution. Surely by now a massive company...
Postage label paid and used by accident
This message is about item number 267401582779, I did not intend to use the postal method as set and did not realise that by printing a postage label it would automatically invoke a charge and set the collection and delivery process in motion. The re...
Buyers Cancelling High Value Orders
Has anyone else experienced this? I have sold five high value items (mobile phones, watches) in the last month or so. Twice the buyer has not paid. Three times the buyer has asked to cancel almost as soon as the auction is over. It feels far too coin...
Adding tracking number
Need help adding a tracking number to a sale but I didn’t get a label from eBay
EBay refunded buyer
A buyer opened a case for item for received but I haven’t received my item back but they’ve been refunded
My Buyer only received 1 of the 3 Items I sent via DHL, as package looks to have been opened
I sent 3 large items that were all packed individually but then taped together using gaffer tape. The buyer has now received the package after having to wait 2 weeks with DHL, and from the pictures he has sent it looks like the bottom 2 items have be...
Resolved! Receiving from abroad that is damaged, I paid custom's charges
I bought a item from Germany that was £218.74 that was damaged and parts was missing, the item is no good as is, I plan to return the item, I cant see a problem returning, the issue I have is I had to pay custom charge of £75.42 To royal mail before ...
Ability of Evri Couriers to actually deliver parcels to the correct. address
Thought I should just post a warning to all sellers who use EVRI as a courier service. In our part of Nottinghamshire the couriers simply dump parcels on the grass verge within a 100 metres of a property, then take a photo that is impossible to ident...
Evri unable to deliver, item returned to seller
Item delivery was to go to my local post office, an Evri ParcelShop. from the tracking they made one attempt to deliver it, after working hours, gave up and returned to sender. Seller has the item back, but can't send it again as Evri is saying it wa...
unable to use local post offuces
I used ebay's print a postage label service but I am unable to post the item by Royal Mail. I have been to three different local branches and they all declined the item due to its size. My only option is taking it to the main branch but since there i...
Rain soaked book. I ordered a book from ebay, and it was left out in the rain by the deliverer. The
I ordered a new book from Ebay. It was left out in the rain by the deliverer. It is damaged but salvageable. I think this is very bad service and shouldn't happen again. It should have been delivered to the house.
Problem selling 3 identical items
A potential buyer has made an acceptable offer for the 3 identical items I have for sale. He tells me that he is having difficulty making a multiple offer. Does he have to make 3 individual offers for the eBay system to work?
Safety recall
I bought a fly catcher and I have received a recall message. I have contacted the seller and they can't find the item and need more info I have sent a photo of the item and purchase. I need help but I can't get to talk to a human assistant I just kee...
Item Out Of Stock - Item Listed as In Stock - How to obtain refund?
Item Out Of Stock - Item Listed as In Stock - How to obtain refund? Sellers description:IN STOCK Echoes Gallery 1/6 Statue 24hrs later Seller sends message:hi I'm very sorry to inform you that this product is out of stock I paid using credit card. I ...
Cant transfer my cash funds
My funds have been available for sale for 3 days, yet i am not able to withdraw cash. I only got a message back to send a copy of my screen. I have not experienced this before I had to very my accounts a few weeks ago . Is this how it works you now s...
Sold items still showing in active listings.
Hi, I have an issue with items I have sold remaining on ‘active listings’.I raised this back in July, and promised a reply in 48 hours, nothing yet.I have tried deleting them, but they come back. Makes it difficult to keep track or work out what item...
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