Faulty Memory

[weirdvisions]

Hi Guys, I purchased a pair of memory sticks from a seller. Unfortunately, one of the pair showed a fault, and the computer would not boot when it was installed. After speaking to the seller, I started a return, but the seller keeps dragging it out, even on eBay. Customer support is dragging it out and will get back to me even after the AI said I will get a refund. Any ideas from you Guys

[papso22]

You shouldn't need to deal with CS.  If the seller hasn't provided a return label after 3 business days there should be a  option in the case to escalate to ebay automatically. 

Did you open the case within 30 days of delivery?

[weirdvisions]

Hello, the seller did not send a return label, just a snotty message, and eBay automatically escalated
And would get back to me within 48 hours, but alas, not, and yes, it is within 30 days

[fargvs]

You only have 30 days from delivery date to open an official  'Item not as described' (faulty) case  --- If you have done this ??,  Seller or eBay should supply a prepaid return label --- follow the instructions carefully and escalate to eBay on day 4 for their assistance >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

[weirdvisions]

Order date 29th August
Delivered 8th September
Requested Return 10th September
Case Opened 15th September

All I get The case is pending

[plpmr]

it look like you are too early to escalate the case, try tomorrow.