How do I get ebay to refund my (the sellers) postage costs?

[tartantabby]

Hi all

Still getting to grips with the new eBay way of doing things after a long time away.

I paid for shipping and insurance at the PO office but NOT the service eBay is taking a cut for - I upgraded to next day delivery with insurance.  How do I get a refund please?

I have changed/ updated the tracking number. Is this enough?

Thanks in advance. The PO said I could cancel the postage..unsure how.

As an aside - no matter what changes I make my returns address defaults to my old address. Is this just a replication issue and it will resolve in a few days?

Cheers. Any  helpful input appreciated.

[*vyolla*]

As regards changing your return address, go here:

https://accountsettings.ebay.co.uk/uas/addresses

If you don't use the Simple Delivery label provided, you or your buyer will be refunded, depending on who paid for postage.

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
• https://www.ebay.co.uk/claims/simple-delivery/refund/seller

  To process your refund, we'll verify the following:

  • The label was paid for by you (you offered free shipping to the buyer).
  • The refund request is created within 14 days from the item's sale.
  • The label wasn't used within 14 days of the item's sale.
  • The package was delivered using a different tracking number.

    If your request meets all these conditions, you'll receive a refund for the shipping cost.