Member To Member Support

ITEM PURCHASED STILL LISTED

HI, i purchased two items from different sellers ,i have recieved neither but both items are still listed for sale.i had one cancelled for not recieving it and the other i have not recieved but cancellation was denied,this was ordered 11 days ago, wh...

selling multiples of an item

Do I have to switch to a business seller to sell multiples of an item?

Postage

When I listed the item, the postage rate selected was &2:00 but when item was sold , EBay postage service asked to pay £ 6.87 approx. For postage label- more than the price of the item. So I have to cancel the sale but EBay charged £1:30 regulatory f...

Buyer selected a postage option that doesn't accept golf clubs....

Someone has purchased a golf club from me but they have selected Yodel that doesn't accept golf clubs. When I then try to refund/cancel the sale, ebay is trying to charge me nearly £30!!! I need help on how to resolve this please, thank you very much...

Tracking Number

I sold an item and got a tracking number from ebay. I then found out that the insurance cover provided by this postage was not enough to cover the value of the item. I then paid for the appropriate postage and got a new tracking number. The buyer has...

Open a shop or continue as private seller for about 300 small items of workshop equipment?

I have closed my woodworking/metalworking business and sold all the larger pieces of equipment.I have kept all the smaller items from self feed drilling machines and chop saws to spindle moulder blocks and router cutters to sell on eBay. There is pro...

Lost item

Hi, I am new to selling on eBay. I sold an item that evri have lost. The buyer, rightfully received a refund for this item. Do I now lose the money? My payments show the money but have been placed on hold, they have been on hold for way over 30 days....

Royak mail claim on ebay through packlink.

Hi, how do I claim a Royal Mail loss parcel through packlink, as there are asking for "carrier tracking id" which obviously is not the tracking number as I have tried that multiple times, and there is no other number on the slip given back to me by p...

postage size problem

Hi all When I advertised my item on ebay, I selected Royal mail medium parcel, but the package is to big to send as this size, it needs to go via Parcel Force but there is no where I can add the the tracking number because I cant use the ebay label s...

Buyer protection scandal taking money from chatites.

Buyer protection!!! A few years back PayPal just before they unlinked from ebay made a fantastic offer. Given 10 days upto £5000 of sales pay pal matched it £5 for every £1 I gave in sales to charity. I raised the £5000 and they paid £25,000 into the...

Ebay refusing to release Payment for two weeks

I sold an item which was collected and paid for on 25/5. the buyer has given me a 5 star rating for the item but ebay is refusing to release my payment for 2 weeks with no explanation. I have complained, spoken to several CS staff who say they will h...

Overseas bidders

I'm unsure if I've asked before, but how can I stop overseas bidders bidding on my items? I don't post overseas, so by bidding they just f*** it up for others.

HS code to send weighing scales to Romania

Hi, I'm trying to send some weighing scales to Romania but every time I try to fill in the HS code on the customs form it tells me I have the wrong code. The only code I could find was 84239010 and ebay want the code laid out 8423.90.10. Help!

Item from China incorrect and now gone beyond 90 days

Have lost all faith on ever getting the correct item or my money back but wondered if anyone had any experience or advice here...Ordered a new motor control board for my Treadmill - found a seller doing the exact same one that was in my treadmill, go...

Authorisation to eBay Commerce Ltd

Can someone please explain when I see the above what this exactly pertains too.As I see nothing like this or amounts that are on the monthly invoice detailing insertion fees/one time sub fees etc. No invoice is ever supplied by ebay. So I hope someon...

How do I stop newly registered accounts from bidding on my auctions?

I have noticed recently that there are newly registered accounts with a zero feedback score bidding on my auctions and later retracting their bids. In order to prevent this in future, I would like to set a minimum feedback score which will, hopefully...

SPEAKING TO E BAY

Its like pulling teeth trying to speak to an agent.They advertise help everywhere but no contact tel number.You get directed in circles, very frustrating. May as well close the account.!

Why would eBay deduct money from my bank

In May £3.99 was deducted from my bank and I don't know why. I hadn't purchased anything.

cant select suitable postage on Simple delivery

This simple delivery is Bonkers, i have a job lot of motorcycle parts to list, will be between 5 and 10kilos but will be over Royal mails large parcel size, don't mind using evri for this but i have my preference set to Royal mail only as i don't wan...

Resolved! I puechased postage at the Post Office - why is Ebay charging for postage I did not buy from them?

I listed two items sold this past week for which I purchased postage directly from Royal Mail - yet Ebay is taking £2.70 per item for ‘postage and packing’. Why? DO NOT DO THIS. Please contact me to arrange immediate refund. And please make it easier...

Increasing a bid. Anybody else trying to increase maximum bid today?

Tried to increase max. bid today and was confronted with new and different way of doing it. Different look altogether. Entered new max bid and then noticed that there was no "enter" button on the page. There was a red ! or i button, but this did not ...

Negative review been deleted

I purchased a fan light from a buyer on eBay that stated that the box was damaged and may have some handling marks. We received the item in a very poor condition, the top part of the light was bent and broken and there was severe handling marks all o...

Return

How do you return two large boxes to XDP in Essex?

VAT INVOICE

I am lloking to download a VAt invoice for the Vat our customers have paid for goods. I can not do this unless i down load order by order.Also what is the policy on Rounding of the VAT figures?Example:Sold item for 3.99 , paid .67 vat , nett is 3.33 ...

Buyer won item said they were in China, shipping address in UK?

I had a buyer message me a few days ago about an item they then placed a bid just before the end and won the item. when I looked on the buyers profile it said they were in china. they also sent a question about the item’s condition after the auction ...

Payout Schedule Option Missing

Hi, I set up a business account in April. I've just found out that you can set a payment schedule. I looked up how to do this but my account doesn't have an option to set up a payment schedule. I am looking at the same location as the help suggests. ...

Change return address on listings

When I print labels through Royal Mail on eBay, the return address is still a very old address I haven't lived or operated from for 3 years. My account details are correct and have my newest address. All my listings use the correct postcode for "item...

SKU number - How to get this number onto my invoice or Pick list

Recently I started entering my own SKU number onto some of my product listings so that i could use the number to pick the item from stock. Sounds good so far...however I have not found an easy way to show this custom field on the pick list / invoice....

Delivery contact email is invalid

Hey, I’m selling an item which the buyer has now paid for and the shipping label is ready, however, when I try to view the label it says “it was not possible to generate the label. Delivery contact email is invalid.” I’ve asked the buyer to confirm t...

ACCOUNT LOCKED - HELP TO GAIN ACCESS

My account has been restricted because I arrived on holiday in Thailand and logged into my account. They are requesting to call back on the phone number which I set the account up with in 2020. I have since gotten a new phone / phone number so I can ...

Order

I have placed an order and the money as come out of my bank but I still have not received order confirmation.

Not received

Sold item, sent trackable, checked tracking, rm left note for buyer to collect from sorting office, sent buyer this info, buyer has now opened item not received. Further tracking, item is on its way back to me. Option in item not received, send track...

Buyer had item delivery option to post office

I sent an item for next day delivery (special delivery), by 1 pm, two attempts have been made to deliver package by Royal Mail as recipient was not in, buyer has now changed delivery to allow it to be collected from their local post office, on checki...

Resolved! Buyer reporting defect over 120 days from order.

I have a buyer, whose stating item doesn't work 120 days after order. I've explained that it was over ebays 30 day return and 90 day refund window so I can't do anything. I have a similar item for sale that they are now wanting for free. Am I obliged...

Resolved! Refund buyer

How do I refund Buyer please? The item is no longer available.

Trainer authenticator

What happens when you buy trainers that need to be authenticated/sent to authenticator before they are delivered to me? how do I know when they are going to arrive? all seems a bit vague….can they be tracked….can I still use click and collect etc…?Ca...

CUSTOMER HAS PAID POSTAGE TO EBAY BUT IT HAS NOT BEEN PASSED ON TO ME

I posted an item to a customer in Australia who had paid a lot of money for postage. I posted the item to him at a cost of £19.65 but I've only been paid £3.50 for postage by eBay. This seems grossly immoral to me - has this happened to anyone else?R...

Sent out item with wrong postage label attached

What do I do when I have sent out an item with the wrong postage label attached?

Buyer wont pay.

Hi all. I had a dress for sale and there was 2 bidders going for it. The lady that won the auction is now refusing to pay saying it went higher than she wanted to pay, saying that she accidently put a too highest amount, and would give me a much lowe...

Have to ask ebay for my overdue payout

It is terrible that ebay are not paying out payouts even after delivery proof and buyer feedback my last payout was overdue by over a day and I had to go to chat with an agent and even they took time to sort it out ,the one agent had to pass me to an...

Resolved! Using Paypal

Been with Ebay 21 years and recently seeing changes I dont get. For some odd reason Ebay are not allowing the use of pay-pal to receive payments for what am selling. I can use it to pay for my purchases no problem. Sold two items recently, forced to ...

why do i have to pay when van i was selling and i removed from sall

why do i have fees when i removed from sale

How to Combine postage

I have several of the same item I am selling, I have listed as buy it now with 10 available, I have used simple delivery as eBay has advised, but I have had so many complaints about the postage costs. 1 lady wanted to buy 3 of the item and ebay was c...

Seller incorrectly using my home address for returns

Hi a seller in Germany has used my name and old address for their returns pre printed qr code label. I only get so far on eBay’s auto assistance and then it won’t help further. any idea how to get to a human at eBay .ive messaged the seller but its g...

How can someone collecting paid-for item on my behalf enter QR code?

I live in Western Australia. I have successfully bid on an item (a large model ship, too big & fragile to ship) in the UK. My Derby-resident son-in-law has kindly agreed to collect from seller (nr Bracknell) on my behalf. How can he enter QR collecti...

Seller lying about providing return postage label for item not described

I recently initiated a return for an eBay item that was not as described. The seller accepted the return request but has lied about providing a return label. It says, 'The seller let us know that they sent a return label. If you haven't received it b...

Postage/collection

My buyer chose and paid for postage but now wants to collect, how do we proceed without cancelling order please?

offer with different shipping

i am selling an item for £350 + shipping. I received an offer via private message from a buyer, for £250 including shipping, which I am willing to accept since I know which country it is and how much it will cost to send. My listing has the shipping ...

Resolved! Poor quality

Hi all.. I bought some foot *bleep* for my soon a few days ago. The order was delivered on Wed 28/05. I pumped the *bleep* for my 6 yr old son to kick around and in half an hour of kicking the ball around this us what happened.. what do I do.I feel i...

All my templates have disappeaed

Hi allWhere have all my templates gone, they've all disappeared ?I have a dozen or more that I made up & I used them all the time, each according to what i'm selling. It makes my life easier, quicker &, quite frankly, because all the layout is alread...

Have I won or not

Is this a new feature ? I now get a message saying ebay are working out who has won . I actually managed to beat a regular sniper but it looked as if ebay had doubts . Is the ebay clock accurate ? Isn`t it about time ebay found some software that can...

Resolved! Buyer decided to collect after paying postage and can't provide a collection code

My buyer made an offer which I accepted. They are local, so when they paid they clicked for collection, but apparently it went through as postage and they ended up paying for the postage. I have refunded the postage charge and they have now collected...

Buyer opened numerous item not received disputes - how many defects?

Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...

No one is buying

I use to sell loads on eBay but lately no one is buying my stuff. What’s going on with eBay is it dead?

Buyer not collected item from pick up point.

The buyer has not collected the item from the pick up point. The item was purchased on the 14th. May and posted on the 15th. May. The buyer has contacted me and advised me that the item will now be returned to me, then I will have to give the buyer a...

A question reg an order I've only managed to use after 3 months

Good evening. Just looking for advice here. I purchased a graphics card back in Feb this year but due to life I've just been too busy to build this pc for my grandpa. He likes playing flight simulator. He's 94 on Friday lol. I'll get to the point, if...

Postage deadline

If you miss your delivery deadline by 1 day what happens please?

Accessing collection address

No matter how much I search I can't find a means to access the address of the seller of an item, which I have paid for and I'm organising collection. The seller's messages don't allow him to include his address. Am I missing something?

Naoedeah 15l Rechargeable Cow Milking Machine Portable Battery

I bought this machine on eBay and it was not delivered. Each time I follow up, I am advised that the order was delivered to an American address instead of my actual address. No shipping details were provided to me. Have anyone ever dealt with this se...

why can't I sell to the Channel Islands as standard Royal mail classes it as part of the UK.

why can't I sell to the Channel Islands as standard Royal mail classes it as part of the UK. My customer got a screen saying I don't post there. When I asked the "Chat -bot" for help then 2 humans they couldn't helpeither and cut the conversation off...

seller doesnt answer the delivery man

recently ive refunded an item which was a completely different item and i had to ask ebay to step in. ive shipped the item out and the delivery man tried to deliver it but there was no response from the home owner so im not sure about what to do to g...

App won't install though os is supported version

Hi, if I try to download the Ebay app from the play store it says "App not supported for your device". I believe its Android 10 and below that no longer work but I'm on 13. The Play Store has been updated too. I'm completely lost with this. Every tim...

Trying to checkout multiple offers

Hi, I have been browsing and added items to my watchlist. I've then had various seller offers which I would like to take up - some of them from the same seller. It appears I can only checkout each offer at a time - is this right?

Selling

Why have I been blocked from selling?

Sold listing

I have sold a item the buyer wishes to use their own courier how do I accept this or confirm this using the app upon collection by allowing this type of collection do I forfeit all of my seller rights

Unauthorised Ebay payments

HiOn my last credit card statement there were two payments of £104.72 paid to two separate Ebay order numbers. However these order numbers do not occur on my Ebay account. The credit card company say I must contact the supplier to resolve this unauth...

No reply

Seller not sent address to pick up

Sending two parcels on one order

Because of the shape of the items I think it is better that I send the items in two boxes. Don't see how I can do this on Ebay post. The boxes are about 30cm square and weigh about 4 kilo each. I suppose I could tape both boxes together. is there a b...

Coupon code send again

Can u send my again my coupon code because I was deleted

Cancelled Order but I had to pay.

Hi, I may be very dumb here but someone purchased an item from me and then cancelled it right away, I approved the cancellation due to them putting the wrong address. Ebay then took the full amount from my balance but I didn’t receive any funds from ...

Sale

Hello, I sold my product to a person. He sent me an offer, I accepted the offer! He paid for the purchased item, after 2-3 hours he wrote that he did not want to pick up the item and that I should accept the cancellation of the purchase. I tried to c...

International fee charged for shipping to a UK address

HelloI have been charged an international fee even though I am shipping to a UK address. How can I be credited for this charge?

Postage

What a stupid new system for postage the old way was simple and worked fine going to sell somewhere else not mucking about with new system.

REPLACEMENT OF A FAULTY MOTORBIKE BATTERY

I bought a motorcycle battery which is supposed to have a 1 year warrantee but the battery was faulty from get go. I fitted it before going on a 2 week tour and everytime I had to start my bike I had to use a jumper pack. The battery was tested and f...

Age verification

Seller on eBay is asking for age verification. It's my credit card that's used on eBay. I thought that would be enough. The money has been paid ( pods for e cigarette). It's only over £3. Should I just forget it because I don't know what else to do.

Received parcel I did not order

I have received a parcel I did not order. It had the same reference as the parcel which I ordered. I have 2 parcels. One I ordered and one I did not. The book I will keep. I did not order a shein dress !

Started a return too early and closed it, now I can't return the item.

Started a return too early and closed the return, now that it has arrived I can't return it because it keeps saying that the return is closed.

Seeking Advice on Removing eBay Selling Restriction

Hi there,In 2018, I faced an unfair punishment from eBay because I allowed my ex-girlfriend to use my PayPal account. Although my eBay account is not suspended, I have been unable to sell anything on the platform ever since.I would appreciate any adv...

“Buyer refuses to return item after refund offer”

Dear eBay Customer Service, I need assistance with a buyer who is refusing to return an item after I offered a partial refund of £43.50 for The refund offer clearly stated that the buyer could keep the item only if they accepted the partial refund th...

I didn't realise the item was collection only and seller is not answering any messages.

I have tried to contact the seller and explain my mistake but they haven't answered any of the messages. I have tried emailing them on the address on their site but email just pings back.

Free listings

Hi, just a small query hoping someone can clarify. After I have used my free listings I understand I will be charged 35p there after. However, I thought once relisted I thought it would last 8 times (2 months) but I am being charged every 4 weeks for...

Feeling frustrated with my recent eBay purchase!

Bought a timing belt kit for £97.70, using £92.40 from my eBay balance and £5.30 via PayPal. The seller confirmed it would fit my vehicle, but it doesn't. Requested a refund, selecting "Item does not fit," but the seller closed the return and eBay sa...

Account Type Change

I had a personal account with ebay. I changed the account type to business by mistake, now I cannot change it back to personal. Please help

Postage or collection

My buyer chose to pay postage but now wants to collect How can we proceed please?

Logging into my ebay account.

Lately, each time I log into my ebay account it comes up as someone else is using my account so I keep having to change my password. Is this normal as, although it is a while since I have sold anything on ebay, I do not remember that happening before...

Incorrect label

The label I printed off, isn’t the buyer. The buyer has contacted me, but it’s been delivered to this random person

Return labels

Seller has agreed to take item back and state that a return label has been sent, none has been received but I cannot progress this issue and keep going around in circles?

Resolved! Offers

Hello I have been trying to make offers on some items and keep getting an ebay page saying they xan't find that page.On messaging the seller they say the items are still active.Is there anyway to speak with a "human" at Ebay?

Cancellation

how do I cancel a cancellation

how do i claim my cash?

Tried to claim my cash, followed instructions but could not find WITHDRAW button!

Royal Mail Click and Drop

Hi,Just noticed this in my account as recent message which come through the weekend.This means, we are forced to use Simply Deliver - as standard ?The end of eBay for side hustlers ?

Sold item without advertisement but charged advertisement

Sold 4 graphics cards worth of £2200 sadly been charged £231 advertisement fee on top of my wooping %12 final fees. I spoken with eBay explain myself they said they will cancel this for this time. (as i accidently press promote and close promote adve...

Opening a second return

I have closed a return as the seller suggested I open a return with the reason being "damaged item" so the seller will pay return postage. Now that the original return jas been closed Ebay will not allow me to identify a second return or reopen the o...

Resolved! Something went wrong. Please try again later.

Hello everyone, I have been through the auction process and have a buyer. I have been trying to send the invoice for the past 18 hours, but the invoice will not go and I get the message "Something went wrong. Please try again later." Any ideas?

Mark as delivered

I recently bought an item and soon after purchasing I realised that I had the incorrect delivery address on my profile. I quickly contacted the seller who agreed to post it to another address. The item arrived quickly and in perfect condition. How do...

EBAY is holding my funds even though I posted item (combined package, but using Simple Delivery)

Dear CommunityI am a private seller who tries to avoid charging my customer more than necessary for postage, so will combine packages (& refund if necessary) and send through EVRI tracked service.Recently I did this on 2 orders to same customer but n...

Collect from home item not collected

Hello I recently sold a ferret hutch and it was paid for a few days later on May 12th, despite trying to arrange with them several times and promises that they will come for it no one has contacted me to pick the item up yet, and my last message igno...

Selling software files - for which postage and packing charges are not relevant.

I sell software files. Why do I need to charge for postage and packing?

Returning a large item - insufficient postage label provided by the seller

I have an item (chair ) which arrived damaged, the seller has agreed to a return and provided a returns label with Royal Mail. The parcel is larger than the stipulated sizes for Royal Mail . I have asked for an alternative method of return but the se...

Ebay has left the building

An agent opened a ticket for me over a week ago and I've heard nothing. When I call if I'm able to they hang up. The virtual call is a waste of time. I think Ebay has burst its bubble, outdated and time consuming when thier is a problem. I'm going to...

Char. Postal charges again

Why was a charge for postage again when it should have been the buyer not me for my lulu Guinness purse not happy

product subject to safety recall

item subject to safety recall seller disputes this, automated assistant no use and agent unavailable where do i go next

Request to update tracking number

I hope this message finds you well. Unfortunately, I was unable to use eBay’s postage service and had to pay for shipping directly at the post office. As a result, the tracking number has changed. The new tracking number is NWEM2031575GB (Parcelforce...

Why as a Private Seller am I being charged VAT?

Hi thereI have recently noticed I am being charged VAT on my sales. I cannot seem to get through to anyone at Ebay?Only the computer chat which always directs me to the wrong answerI am a Private seller selling family stuff. Being doing this since 20...

Postage labels

Why , in using simple postage, do I pay small parcel prices for a large letter sized parcel

Newbie Business Seller! Help Elaboraten In Laymens Terms Regarding Postage Fees

Hi I need some information regarding my ebay fees.Since all the changes lately with ebay, I was advisedto opt for a Business Acc rather than what I was usingwhich was a Private Seller Acc, This was due to the fact I wastold I could deliver to custome...

Buyer returning item but is no longer active/registered user

Hi All Am I being scammed here? I sold a perfectly working laptop for £1600... within 1 hour of it being delivered the buyer reporting faults that it never had. Anyway conversing back and forth over the weekend after trying to remote troubleshoot it ...

PO item has been intercepted and an "ebay" parcel has been substituted-what can I do ?

I have sent a tracked parcel by Royal mail, nothing to do with ebay.It has "arrived" but the package has been opened, my contents removed and an "ebay" item has been put in instead. I have put in a claim to Royal mail, but there is a new sticker on t...

Postage query

Hi, wondering if anyone can help. I have sold around 10 books in eBay over the last few weeks with no issues. The last 3, the customers have paid 87p, yet eBay have deducted far more from my balance to pay for shipping labels, which they haven't done...

Postage purchased via eBay marked as delivered but not received by the buyer

I have purchased Royal Mail 2nd Class Large Letter postage via the eBay app, and it has been marked as delivered. The buyer has messaged me to say the parcel has not been received. I'm trying to find the appropriate way to deal with this now that Pac...

Sent an item via simple delivery...

Hey all, I tried to generate my label earlier but it wouldn't come through so I had to send my item via simple delivery. The problem is that it wouldn't offer any way for me to mark it as dispatched with my own tracking info provided, and now the lab...

Registered Seller With National Active Selling List But How Do I list Items For Sale Locally

I am a new registered seller here, with an active selling list already created, but I want to sell my items locally as well. Do I have to create a separate list showing these items for sale locally, and if so how do I do that?

Postage and payment / cancelled order

I underestimated the weight of a package and Royal Mail refused to use my prepaid label and let me pay the excess. I paid the whole postage myself as I needed to get rid of the package. It took two weeks to arrive and the buyer had triggered the refu...

Pre paid label doesn’t cover the weight needed

Sold an iPad , haven’t over wrapped but wrapped well in bubble wrap and shoe box. EBay prepaid label is only for 1kg , but when I check weight parcel is 1.5kg - how can I change ?

I sent an item that a buyer had paid for through Evri. While in transit Evri damaged it beyond use.

What should I do now? I have I formed the buyer and Evri said they will be in touch with me.

Posted parcel was delivered,signed for,now buyer will not release money for me to use

Posted parcel was delivered on Saturday‘signed for,have copy of his signature,now he has put payment on hold,what can I do to resolve this

Item "not as described "

So I sold a graded pokemon card in Ebay, the slab had damage and cracks on, all very visable on the pictures, yet when yhr buyer received it, they open up a return for "item not as described " yet all damage was very clearly visible and described as ...

Need Help Registering for eBay Seller Portal – Pro-Trader Programme

Hi everyone,I recently received the following message from eBay:"To recognise your outstanding performance as an eBay seller in the category, we recently invited you to take part in the exclusive Pro-Trader Programme at eBay. This is a unique opportu...

Trying to buy saw blades

Hi at 75 years of age i am trying to buy Reciprocating saw blades. Obviously at check out i have to submit by way of "A credit card" which i do not posess clarification of my age ! I cannot contact ebay and speak to someone in person any ideas please

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Agreed late dispatch

I have agreed a late dispatch date with the buyer - how can I get EBay to acknowledge this?

Missing item

I sold a pair of trainers almost a month ago, dropped them in YODEL drop off box (I have a receipt confirming I sent the item) but the item "disappeared" overnight and was never dispatched - so after weeks of going back and forth I had to give the bu...

Return Request: The item is wrong mode

I listed an item with the full details and clear pictures attached. A buyer requested for it and it was sent as at when due. The same buyer is requesting a return and refund after a month tagging it “wrong item/description”, of which it’s all stated ...

Send an offer

How do I send an offer to an overseas potential buyer who contacted me and increase the postage amount?

Tracking reference change

I posted an item this morning and tried to upload the Royal Mail tracking reference on eBay but eBay has already generated a tracking reference through simple delivery and added that. I didn’t use the simple delivery, does anyone know how to change t...

May financial statement not available yet

Hello. I am in much need for last month - May - of financial statement so I can pass it on to my accountant, however, this is still not available on my eBay reports portal yet. Can you please help me with this.RegardsGabriel @ Team Buy Nostalgia Shop

Buyer wants to return item despite knowing and seeing label size

Person wants to return an item as she says the size is wrong on the item - I assume it does not fit her. It is clearly labelled as a size 18. It is a high street brand. She knew this. 1. do I have to accept this ? I don't see any option given to me n...

Resolved! Help I recently ordered a projector

I haven't noticed I'd ordered nine I instantly cancelled the order

Receiving payments

Sold 10 items last week,all posted same day all delivered same day. So far the funds have become available in three separate chunks amounting to about half the total sales and the rest won't be available until tomorrow or the day after. I don't under...

Want to use my ebay on my fire table but...

Trying to log into my ebay on my tablet but they're asking for ID, and photo. Ebay already know who I am. I passed the phone verification code part too.

Restricted account

I am an old user, I have a feedback of 191 with 100%. I have tried to buy something but eBay tells me that there is a restriction on my account. The password has been recently updated. No messages to explain what's the problem. I don't know how to so...

Lost £400 Due to eBay Staff Advice, Refund Without Return

I’m a long-time eBay seller and I’ve just lost over £400 after following advice from an eBay support agent and being misled by the return system.A buyer falsely claimed an item was “not as described.” I contacted eBay support on 24 May, and the agent...

Money came out of my account when someone else purchased the item

Hi,I went to buy an item on here but the listing said that it has already been purchased by someone else.The money still came out of my bank account & l can’t contact the seller as they are away on holiday.Is there any way of cancelling the payment?T...

Item not arrived back from failing authentication

Item was sent to ebay for authentication which is failed. EBay posted the item back by DPD. It has not arrived. When we put tracking number DPD are saying the item was sent back to ebay. Cannot find any numbers or help information

Payout not correct

I made a sale for £44.99 which has now been added to my eBay balance but it's only £25.25. my account shows that no fees were applied whatsoever so where is my other £20? Chatbot is useless and goes round in circles.

26th May brought carpet cleaner

I brought carpet cleaner got tracking number was posted but then says wasn’t as to big to post sent messages ignored them now today said waiting for a label to post out but this has been going on for a week I asked eBay to cancel order she said no to...

Number of times/ Amount per year

Please how much and how many items should I sell before eBay requests for my NI Number for UK government? Does it only have to be new items with tag or does new items without tags counts?Thank you

Age verification

Hi I don’t have a credit card for age verification! Is there another way of getting through this?Thanks

Not accepting credit

Cant buy with debit card for circular saw so I uploaded a credit card its still not letting me buy .Its virtually impossible to contact anyone at ebay to resolve my problem ...... its like a hamster wheel going round in circles .

Resolved! National insurance number not recognised

I am trying to enter my national insuarance nuber.I have my NHS app and the number is 10 digits XXX XXX XXXXI have entered the numbers without spaces as it says but wont accept the last number as the total is to many.I then get :Enter a valid Nationa...

Resolved! Seller sold defective phone but not admitting

Hi seller sold me a phone with a defective volume up button that doesn’t work but when I told him he replied we have sent a perfectly working phone and not admitting that he has sold a faulty phone so he can say to eBay buyer making a false claim and...

Feedback

Can I amend feedback I have left

Wrong address

Sold an item and I sent to address supplied on order. Royal mail could not deliver as address unknown. I put no return address on item. I contacted buyer who gave me correct address. Contacted eBay and got no advice.I have sent RM my address and buye...

Greeny Burst guitar

Hi could someone help please as this is turning out to be trying to get blood out of a stone, I ordered a Greeny Burst electric guitar on behalf of my husband using his credit card back in Feb 25 as of today it has never arrived, I asked the seller w...

How can a potential buyer view a large item like a car

How can a potential buyer view a large item like a car before they buy when it is against ebay policy to exchange contact details?

buyer underpaid postage, Funds pending - awaiting delivery

buyer underpaid postage, as it did not cover parcel size. I paid for new postage and posted on 29th May, but could not add new tracking number.Item was delivered on Saturday 31st May with new tracking, but its not showing as delivered on eBay.I have ...

Listing

Hi, actually I couldn’t find option of adding variation in my ebay account and i want to know how to update stock as well as stock was out and now i have more stock how to update that, please help .thank you

Update account request

I’ve been asked by eBay to “update my bank details “. I’ve got the same account I’ve always had and I’ve tried inputting sort code and account number but it will not update and the message is still there and I have funds on hold. So annoying

Non Paying / Non responsive buyer.

How do you leave a CONTINUOUS Non Paying / Non Responsive Buyer 'NEGATIVE' feedback on E'Bay now? I have had yet another winning bid on a product that the buyer has not paid for and is not responding to messages. Reading her feedback she is doing exa...

Resolved! Simple Delivery

I know this is supposedly the 'easy' way forward. Just listed an item and there is no option for custom postage no matter how hard I looked. Investigated and apparently the opt-out option is only available on certain items, useful, no consistency. Th...

Cancellation an order

I have requested to cancel my recent order but I have ordered a wrong colour can you please change it to natural black colour and not cancel the order leave the payment as it is thanks

Unrecognised bill on a payment to eBay

Unrecognised bill on a payment to eBay,unable to find on my eBay account

Selling ban

Hi i got banned on Ebay over several yrs ago for being slow to dend out a few items when I had alot of personal problems, ive since got through this and have been selling on other sites and getting good reviews, I want to get on Ebay selling but cant...

Help Reinstating ebay account

My ebay account has been restricted. Please suggest how can I reinstate it, since I have tried all the possible methods mentioned.

Coat

Can someone tell me why i ordered a coat off the "original" brand and when ive called to recieve an update of why i ordered it on the 29th and 2 days theres been no movement all it says is order details recieved and still no coat recieved by the depo...

Order number: 21-12541-71924 Samsung Galaxy S21

I bought this phone in January. I accept that the phone may be repackaged but it is advertised as new, and the seller describes himself as "based in the UK" so I assumed that it would function as a UK phone. 6 months later I have discovered that it w...

06-12986-53507

Hi there I am having difficulties with the above order which has ceased working within a month the seller has asked for you tube videos etc but although I have sent a photograph I am not able to send a video of a non working item? they have closed th...

Fees charged

I advertised an oven and a buyer put in an offer and asked if they could arrange collection but I said no it is Collection in person only and declined the offer. they then bought it and said they were arranging a courier. I told them I wouldn’t do th...

Resolved! Item 167538069081 Nespresso milk frother.

I had a late offer on the above item and it was accepted but unfortunately the item has now been relisted.Could please reinstate the offer and contact Percypug who made the offer.

Bug in postage element of listing

I'm selling several things via auction, starting at around £50. Yet when I default all postage options (which the site recommends) and click on "publish" I get a red error message saying "postage exceeds £30". Eventually I've found that if i just sav...

Resolved! Advice around sanction for alleged breach of eBay policy.

Hi, I have run an eBay shop for almost 23yrs. I have a 100% Customer Satisfaction rating. I have been accused by eBay of breaching policy by attempting to arrange a sale outside of eBay and have been sanctioned around this alleged violation. I have t...

Evri simple delivery

Hi, I have recently sold a couple of things, the first item, I was able to select my own postage method as I didn't want to use simple delivery as its evri. However I've sold something else and there's no option other than to send with evri. Firstly ...

Change from delivery to collect in person

My buyer turns out to be local and having chosen delivery option, he now wishes to collect in person. How can I change this, having already downloaded the delivery label? I have been into Seller Hub to cancel label, but get a message 'technical probl...

Simple delivery for larger items

When creating a new listing for a large kite that I'm selling, I can only select "Simple delivery", and the maximum dimensions I see are 61x46x46cm. But the kite, when packed in its bag and a box, will be larger than this. What can I do, given that I...

Postage

Does anyone know how to change carrier after item has been sold? From EVRI to Royal Mail

Buyer scamming me

I sell online gaming accounts or gaming things online i have 27 orders and 12 good 100% reviews i gave some guy something online and probably messaged him thanks for buying have a good day, around an hour later i get a message ”why did you scam me” n...

Removing how many days buy now item has been listed

Is there any way to remove how long an item has been listed for on buy now?

Resolved! Buyer offer auto declined

I have a Buy Now item for sale or make offer . A buyer has messaged that it keeps getting declined. It is lower than my minimum however I have changed this to the amount offered. Still auto declined and buyer has been informed that he only has one mo...

5 year guarantee

I purchased a laptop battery in 2024, which came with a 5 year guarantee, I had to dispose of the battery the other day due to a fault in 1 of the cells which had ballooned up and looked like it was going to explode. I have notified the seller couple...

My £200 item just sold for £150 and I didn’t receive or accept an offer?

How can my item automatically sell for less without me receiving or accepting an offer?

mark as dispatched

an item i have sold ,i want to mark as dispatched but from the drop down menu the option for this is missing.Why is this option missing now

Purchased Fake

What happens when you receive an item as a fake? I've opened a returned case and reported the item but i feel somehow this should be treated a bit more urgent before the seller absconds.

Incorrect balance

Hi .I sold an item and after delivery and all costs , i should receive £8 , now i checked ,it says only i have £4.29 .Can someone explain ?Thank you

Tracking won’t update

I purchased something on eBay and have received the item as the seller and I (buyer) agreed on next day postage. I have now received the order, however the tracking hasn’t updated, and the payment will not release to the seller as the tracking will n...

Direct debit

Just put my bank details in and it says I have set up a direct debit

age varification

my credit card is not being accepted for age verification, there is nothing wrong with the card I use it often, I don't know why it is not being accepted for age verification. There is no information anywhere to suggest what I can do to get this to w...

US Taxes

Hi I’m looking to buy a set of golf clubs from Global Golf in the us The price is really good including the postage charge £280, however it states that taxes aren’t included in that amount would anyone have an approximate idea how much this would cos...

I need to speak to an agent on eBay urgently.

I sold an item through eBay’s global shipping programme. However since the 7th of May 2025 it has been stuck stating license plate is voided. I need help to solve this issue. But I can’t find any phone number to speak to a human being. Can’t anyone h...

Offer query

Hi buyer accepted an offer, but qhen she tried to check out the original, higher price is showing?

Ad fees applied but my item sold within free ad promotion date

Ad fees applied but my item sold within free ad promotion date, Hello did anyone opt for the ' get ad listings for upto £10' promotion that eBay offered?My item sold within the time limit which is end of June, but i was still charged for ad fees even...

Accepted offer with klarna

Hi all I've just accepted a counter offer to purchase something and opted to pay in three on klarna. The money has been taken from my bank account but eBay has not accepted the offer and klarna hasn't updated to show I've made the first purchase. I a...

Resolved! Seller sent "free gift" instead of item

Hello everyone, I purchased an item (a car window privacy screen) a couple of weeks ago. The seller sent notification that it had been sent, along with a tracking number. The next day (before it arrived), the seller apologised and said that they were...

Feedback not displaying

When trying to look at my feedback I am seeing a blank page. This only started happening yesterday (30th May) anyone else having this issue Thanks

Postage charges( Evri) almost doubled to that quoted

Listed an item( watch so small) buyer lives in Argyll in Scotland which evri charge more to deliver to. This was not apparent when listing and I didn’t know where the buyer would live!called eBay before I sent it, was told they’d refund the differenc...

Resolved! New Seller - How Should I Proceed With Unsent Order

Hello. I am a new seller on Ebay and have discovered that I have one order which has a tracking number and the Royal Mail have noted it as being "we're expecting it", because I had thought I had posted it through the nearest letter box at the nearest...

Return address is nonsense

I bought a pair of trainers but don’t want them now. When I go to print return address it’s nonsense and Royal Mail don’t recognise it or Evri. Tried to contact seller ( very nicely several times ) no reply. Time after time. What can I do.

Glitchy Coupon causes problems

Hello, For the last four days, when signing in, the QR coupon appears on top of the page and from then on the site freezes solid.. I have to clear cache etc, and refresh continually until I can catch it unawares and sign out. I then have to sign in a...

Non working return

I recently sold a modified ( silent ) AirTag via eBay , I have sold numerous previously, and I always take a pic of the serial number and send this to the buyer ( the serial number is not on the actual device , but shows on the phone screen ) this is...

CATEGORIES IN SELLING ITEMS

We have an Ebay personal account not business nor shop. Despite trying to find the answer online - is it possible to separate our selling items into categories? For example we do not want bike stuff, computer stuff, books all in one screen. It looks ...

Refund for a faulty product

Is there a way of getting in touch with eBay in order to get a refund for a damaged item?

Ebay / Click and Drop integration not sending orders.

Click and Drop has not receved any orders from Ebay since 20th April. Have tried all the obvious stuff: using different browsers, clearing cache and cookies, disconnecting and reconnecting the integration, setting up a completed new integration to Eb...

Authorized Seller: How to get Brand Badge on Listings?

Hi everyone,I'm an authorised seller for [Brand Name, e.g., Jack & Jones] and would love to display the official brand badge on my eBay listings, similar to the "Authorised seller" badge seen for other brands. I have official authorisation directly f...

Bought an item which was hand-delivered by the seller but bought as posted

Bought an item from a seller but they agreed to hand-deliver rather than post out, which was convenient for me too. However, I can’t now confirm that I’ve received the item (and therefore release payment to him) because the system is expecting a trac...

Forced to usr Evri as courier through simple postage

I'm very annoyed. After my most recent sale, I have been forced to use Evri to send my item via simple post, There didn't seem to be an option to change it too Royal Mail,my preferred carrier . Does anyone know how to do this? Thanks. I'm seriously c...

My account.

Am getting emails stating I have added a new trusted device. Am unable to add to watch list or shop on my account. Please advise. Thank you.

VAT

So my account has been blocked for a month as i went over the vat threshold,i has since got an exception from hmrc,uploaded this to ebay 4 days ago and my account is still blocked and i was told 72 hours,has anyone been through the same and how long ...

Resolved! blocked buyer

had a bad dealing with a buyer - which now the return is closed/ fully refunded - I have to try mentally move on from.I have blocked them, blocked them also from being able to contact me but can they still see my listings etc?I am still able to see t...

Campaign Not Working

Hello Guys.Sometimes, I notice that my manual campaign don't work. There are zero impressions till 11am - 12pm.Does anyone face this issue, why does it happen and what's solution? Please advise and help. Thank You

Unable to update schedule start time on my selling item

Need to update the description on my item but the schedule time is in the past and no space to update itso it will not save the changes.

Anchor Account Debt Collection

It would appear eBay upgraded an unused account to an anchor account and I now have a debt collector chasing £3k of debt. The account was set up by a third party and I am struggling to get access after 3 hours on with eBay customer "service" yet they...