Member To Member Support

Simple Postage ? Why Change Something That's Been Working Correctly For Years!

Trying to list items and its automatically going to simple postageI use Royal Mail for everythingSystem lets you eventually select Royal Mails but the price of the postage is not enough and it will cost me more to post the items.Why has Ebay changed ...

Simple (Not) Delivery & Custom Postage

I've contacted ebay support twice now and they seem to be having difficulty resolving these issues Is any one else out there seeing these 2 problems with Custom Postage. I've looked at two accounts and both exhibit same issues (1) Add a service, the ...

Technical problems with trying to do a draft listing.

I am using a sold listing to prepare a draft listing on the ebay app on my tablet device. However, everytime I fill in the 'custom' section and then finish draft and go to preview or list it, the red line at the top comes up saying i have too many 'v...

Resolved! contact policy violation but don't know how to resolve

I have a listing flagged as violating the 'Offering to buy or sell outside of eBay policy'. My guess is that this is because the description included a URL for the product manual. Ebay has asked me to revise the item but everything is greyed-out and ...

Seller Refund

i sold an item and despatched via Simple Delivery via Royal Mail 48hr Tracked. 2wks since despatch and not delivered, so Royal Mail lost the item. Buyer has been refunded by Ebay, however how do i as the seller obtain a refund as via the Simple Deliv...

Sold/Unsold item search filter has disappeared

Ebay have removed the 'Search Item' filter on my 'Sold/Unsold Listings' on my Seller page. As a Business Seller it's crucial that i'm able to search out individual items for a relisting or 'sell similar' but now they tell me to the only filter availa...

two listed items have titles in red and are inactive. Why?

Last night I posted six items. Two of those items have their titles in red and they are inactive. Why?

Postage labels

Hi, Still observing how these new eBay changes and rules will effect further sales I make.Reading a couple of your messages looks like one of them would be that sellers cannot in future post a small lot to a buyer using a Royal mail postage stamp lik...

Major issue with offers and vouchers

I recently made an offer for an item. Because I had a £10 off voucher, I added that with the offer. The offer page confirmed that if my offer was accepted I would pay £40 (offer was £50). It showed £50 crossed out and stated "if accepted you will pay...

Sold after offer expired

Hi, I received an offer and I made a counter offer. The customer came to see the items and paid cash at the counter offer price but the offer had expired. I have now ended the listing but I want to record that they paid - how do I do that?

postage not paid

Sold an item and paid for postage with eBay. The buyer has sent me the following message "Item not delivered due to sender not paying postage." I have checked Royal Mail tracking, but it is showing nothing.Any good advice on how to continue from here...

Cannot access collection only

Has anyone noticed eBay app will not allow collection only on the listing it automatically diverts back to postage?

Tracking

Hi can someone send me a picture of where the Edit Tracking page and where also the part of where to edit tracking button is please Been looking for an hour it's driving me ABSOLUTELY NUTS 臘‍臘‍臘‍臘‍

BMW C400x handguards

I sold a pair of handguards and the buyer said they were the wrong ones because he didn't know how to fit them even though we exchanged messages of how they are to be fitted and I had to go through a returns process, I paid for the initial postage an...

Buying of an item

He’lloi am using Toyota Yaris 2010 I want to buy rare axle subframe so my doubts is whether it will fit or not please let me know asap

How to bypass a QR code for a return item as i purchased a repair service that didn't work

I purchased a repair service for a car part. The repair didn't work so I started I refund case and now it's giving me a QR code to return item to seller when it's not an item I purchased.I just want a refund for the repair that didn't work!

Non refunded

I bought an electric shaver which was fault and seller promised to replace. He closed the case with eBay and he never sent the replacement. He does not answer my mails , I tried PayPal my claim was refused on basis it’s more than 30 days

Resolved! Items refunded despite proof of delivery

I sold an item which Evri delivered providing proof included picture in doorstep. Customer reported being "away fir a few days" so didn't receive it. Ebay has refunded. Is this usual? I'm confused. Thank you in anticipation of ant advice.

Some of my purchase history is missing

I have bought a few items recently and can’t see them at all on my purchase history why is this

Age verification blocking purchases wrongly

On top of how ridiculous it now is that i need to verify my age when ive been an ebay member for more than 20 years and that you can only do this with a credit card which i dont have. It is also blocking me from purchasing a Makita 18v planer without...

I'm having trouble listing an item and cannot proceed...

Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...

Screenshot 2025-04-18 at 11-49-43 Sell on eBay - 1.png

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Office clearance

Hi all, I wanted to understand what account should be used in the scenario when selling items part of an office clearance. I am not employed by the business. Would this differ between used vs new items?

Resolved! What's this "Order fulfilment info." pop-up about?

Just got the following popups on two recently sold items. All seemed to go smoothly. What does it mean and am I in the dog-house? Never seen this before and my buyers seem pretty happy generally. "Order fulfilment info. Get detailed instructions to e...

Cannot change my country.

After I keep changing my country from USA to UK it keeps reverting to USA when I log on again, very frustrating as customer help is no use as it seems to be a robot every time and will not let me speak to a real person, I am 70 and very frustrated wi...

I don't wish to use Ebay Pre paid postage label, but cant view Buyers address. where do I find it?

I don't wish to use Ebay Pre paid postage label, but cant view Buyers address, to cut and paste to create my own label. where do I find address now? Before, you could simple click on ORDER DETAILS, that option is no longer there. Why is Ebay so keen ...

Punishment for time wasters.

There should be punishment for time wasters more specifically when you are selling / buying a vehicle. Every time someone wastes your time it costs money to re list. They should have to pay for the re list charge at the least. If you change informati...

No confirmation of collection code

The buyer has sent a courier to collect the item but not provided a confirmation of collection code so the payment cant be released. What can I do?

Seller delayed return of faulty goods to get over 30 day return policy

Hi. I bought some wheels recently which turned out one was faulty and dangerous.I reported this issue with them a few days after delivery and after a long winded discussion he reluctantly accepted them back . I sent photo and videos to which he final...

Change from collect to deliver

Item sold as collect only, buyer wants posted with invoice for postage - how please?

Seller disappeared

I purchased an item, the seller sent tracking details and an item was delivered but it was not the item I had purchased. I contacted the company that sent the wrong item. They said they had record of the purchase being made using my name and address,...

Delivery faild

I purchased a label through Ebay and got it printed out in store but now I've been contacted by Yodel stating they weren't able to deliver.The buyer has put the right address but the wrong business name and they are not responding to my messages abou...

Pre ordereded pokemon set has been dispached for 14 days now

ordered a primsatic bundle dispached out on April 3 the seller has 2771 reviews and 4k items sold says went on holiday should have been back on 15th can't refund messaged wont respond either

Positive Inapropriate feedback

A seller has left me positive but inapropriate feedback. How do I get it removed? Tried to contact ebay but that is vertually impossible. Tried to remove it but seems to be for negative and neutral feedback only. Has anyone had the same experience? T...

non paying bidder leaving negative feed back

e ago i sold a motorhome on ebay but the winning bidder didn't pay and after the auction cancelled the sale I just noticed that they have left me negative feed back I have been o ebay for many years and never had any negative feed back can I get this...

I would like to keep the people that have favourited my motorcycle every time I renew the add.

Every time I renew my motorcycle ad the favorites reset, which means that I cannot over four weeks accumulate favorites and send them all an offer

Year to Date Total Reset?

When does the 'year to date' total shown on the app reset?Currently mine stands at £1704 however some of this was made AFTER April 6th this year and about half of it in 2024.

Item not received tracking number saying not handled to post office yet.

Item not received tracking number saying not handled to post office yet. seller no willing to help why that happening . They said they have done their part. What next to do? how can make a complain ?

Yodel parcel size issues

Has anyone else had any issues with parcel sizes using Yodel? It states you can send parcels up to 120cm x 50cm x 50cm. I had a parcel yesterday which was 80cm x 30cm x 10cm and two drop off points refused to accept it because of the size. I finally ...

I don’t know why I received this

I have received from eBay a ‘simple delivery’ that was delivered to my house by EVRi. The box contained a damaged pre-school plastic toy in the form of a treehouse. Underneath the treehouse were additional parts along with four plastic bags that were...

Age restricted delivery option

I am trying to auction some saw blades but I am receiving a message that I must add an age restricted delivery. With the new simple delivery option I cannot find any way to add an age restricted delivery. Does anybody know how, I have asked ebay's st...

Searching by BRAND

Hi, I wanted to create a saved search under a selection of BRANDS. This I know is something you are able to do on here, because I’ve done it before. I know eBay have a shorter list along the top of the search panel showing the more ‘Popular’ brands, ...

Making an Offer

I have been trying to make an offer for several days and am repeatedly informed that this page is missing. Contacting an eBay assistant, I was told that the problem is ongoing and that in the meantime I might contact the seller directly to make an of...

Money deducted from a refund

I ordered a set of two baking pans listed as Stainless steel. They supplied Carbon steel magnetic silver non stick coated pans which I returned unused and in THEIR original packaging. I taped the return label over the tear in their outer plastic bag....

PLEASE ADVISE ASAP boat problem

New seller on ebay - recently sold a boat to a buyer along with the trailer for the boat - the trailer was something i constructed myself and disclosed to the buyer before purchase. the buyer asked if it was road worthy and i said yes as i’d used the...

Return request even though all measurements given

I’m sure this has happened to others but in 10+ years, this is the first time it’s happened to me. I’ve had a return request from a buyer who bought two items (skirt and shirt). I mark that I don’t accept returns. She says they don’t fit her but I ma...

Ticket Help Centre doesn't recognise any parcel tracking number

Hi, I've tried a few times to get some help about parcel tracking since we've moved over to Simple Delivery and each time I add the tracking number it says it's incorrect. I've tried several different numbers and each time it says the same thing. I'v...

Difficulty listing an item

I have some bay leaves to sell every time I try to list them the screen freezes. anybody have any suggestions what is happening?

Best offer using klarna (how)

When the seller accepts your best offer how do you use klarna as payment considering that best offers are now taken straight away with no other options that i can see for payment?

how do I mark an item as dispatched?

Resolved! HOW DO I TURN OFF EMAIL NOTIFICATIONS FROM THE COMMUNITY BOARDS?

Hello, Is there any way that I can turn off the email notifications from the community boards please? as I am receiving hundreds of emails. Thank you.

Ebay withheld payment as no qr code or pin was generated…

I bought a piece of furniture and arranged for it to be collected by parcelforce today. All has gone well and it was collected on time and I have confirmation. The problem is the payment to the seller has been suspended due to no qr or PIN codes bein...

Bidder being unable to place bid. Gets ebay error message

Potential buyer getting ebay error notice when trying to place a bid stating 'There was a problem with an ebay internal system or process and to contact ebay developer support for assistance'. Spoke with customer services last week as concerned it ap...

Broken item.

I received a ceramic jar and upon opening found it to be broken. How do I go about getting a refund?

Unknown error when trying to list my motorbike

Hi, can't seem to list my motorbike, can list other items but not my motorbike

The delivery company Damage my Piano

I am sorry, my English is not good.I brought the delivery service in eBay, I paid £249 in eBay, but the delivery company said the delivery cost need to pay £500 , so I need extra to pay £250 to his account for delivery my piano. But The Piano be seri...

Please can anybody help SILVER MARKS

Hello, i bought this silver trayCan anybody helm me please with these marks?thank you for your help

Unable to make an offer

Hi - is anyone else having problems trying to make an offer? eBay chat said there was a glitch with the system, but that was a few days ago and I still seem to be having the same issue. It lets me enter my offer but then when I submit it just comes u...

Resolved! shop

Hi. Can someone tell me what I'm doing wrong? When I was a private seller my weekly turnover was around £700-£1000 per week. I've had a business account for almost two months now and my turnover is under £300 per week and it's dropping every week.

Item showing not delivered but has been

This is the umpteenth attempt to get some sense instead of a robotic nonsensical reply, I posted item number 24-12938-72681 to a buyer recently, eBay is still showing item in transit, but Royal Mail tracker confirms delivery on Sat 12 April, this,has...

Item not recieved

I have sold an item on ebay that was posted through the eBay shipping label route. They haven't received it, evri tracking says it is in the depot. Where do I stand? I don't feel i should give a refund, its not my fault. But they haven't received the...

Hi guys I

I have a customer that seems sheepish whats item posting to day but is delaying payment evenExplaing that it is only possible B4 5pm any advice don't want to be scammed

Using PayPal In 3 to pay for Offers & Bids 👍

A lot of buyers ask the question. Can I pay for a winning bid with PayPal Pay In 3? To do this... First remove bank details/credit card info. And change to preferred payment by PayPal (used for offers & bids) Now when you win the bid? You will be dir...

Tracking number

Can l ask when you buy a label from eBay how can you get a tracking number? Is it extra money when you choose how to post parcels? Thanks

As a buyer, I'm NOT seeing the BPF on private listings? What am I missing?

From what I've been reading here, private sellers are seeing a drop in sales due to buyers not wanted to pay for the protection fee? I appreciate this is all conjecture, but the main point I wanted to check - before I list more items - is what the BP...

Sold an item no contact from buyer

Hi I recently sold an item the buyer paid and arranged to to collect in a couple of days but didn't turn up. It's now been about three weeks without contact from the buyer. When can I relist the item as I want the item out of my garage.Thanks in adva...

Do all bought items go to a drop off point

Do all bought items go to a drop off point instead of home

Broken vax washer

Hi I purchased a vax carpet cleaner on the 29 December 2024 second time using it has started smoking i have contacted vax they have said because ther is no serial number on machine they cannot deal with it and sent me back to Ebay to sort out

Faulty product

I ordered a Slendertone for arm and it's not compatible with my remote. The remote from slendertone it's compatible with any of they're products If they are original. The product didn't arrive in a package that indicates its original. And when I trie...

Resolved! How to get ACTUAL support?!

I have recently listed an item. It now has a bid on it in its 2nd day. I've had a question which I've answered by adding detail in the description of the auction, but I'd also like to add additional photos to support my amendment. I keep getting a 't...

Buying in my area, how do i search for items in a 5 mile radius

How do i search for items in my area first ? then move further afield as required ?

circular saw blades, inability to purchase for my carpentry shop -- why?

why can i not purchase circular saw blades for my power tools without demands to prove my age ? i,m 85 and a regular buyer of tools on ebay. this is a crackpot situation , waiting for spare parts and unable to buy because of this " bladed items" rule...

Payment Pending Clarification

Ebay are being a little inaccurate with their claim. It's not 2 days from delivery and positive feedback.I sent my item via tracked postage and received positive feedback, even including a photo of the buyer holding the item in their hand.Two days la...

Releasing of funds

Hi , Iv made a recent sale of some items, the buyer has received the products and has left positive feedback back . The problem is he can’t mark the item. As received so I can’t get my funds released. How can this problem be resolved? Kind regards

Simple Delivery - options

You can over ride "Simple Delivery" and choose custom postage with Royal Mail or alternative and select tracked method of postage. You specify the postage cost that should allow for any postage material cost and he cost of actual postage will be what...

8 Times Auto Button

Where has the 8 Times Auto Button Gone?I’m on a iPad and nothing 路‍

Selling

Hi, I sold an item as Sapir or repair or have a missing parts. the item original price is £450 but I sold it for £70. And mentioned that it doesn’t work and not tested. Now the buyer wants to return as he claimed it have a missing parts. But I have n...

error massage

please am new to ebay and am trying to list my product but i keep getting the this error massageProduct import to your store(s) has failed. eBay error: There is missing information on your eBay seller account. https://bill.ebay.com/billing/selleracco...

Click and collect

I have a item that has arrived at my choice of collection which is a wine shop. I received a message from ebay saying that the item has arrived but they haven't included a barcode for the shop to scan. This happened to me earlier this year and I lost...

Editing a listing

When I try to edit a listing to collection only then press save, it keeps defaulting to the original (incorrect) setting- help!

Ebay Evri QR Code Expire

Hi. I've just taken a sold item to an EVRI drop-off point to print out a label. When I scan the QR code provided by eBay, it is saying that it has already been used or is invalid. I'm at a loss as to what to do next. The buyer has already paid for th...

Selling Motorhome

Listed my motorhome for sale, 20 minutes later a person hits buy at full price, this causes my listing to be taken down, I then viewed his reviews which say he is a complete time wasters and wont buy the motorhome, which he didn't, so now I have to p...

seller received item back but hasn't issued refund and eBay closed the case.

I returned an item which the seller agreed to refund. The item has been delivered back and they have not refunded. I messaged them about the refund and eBay has closed the case without the refund. How do I get my money back?There seems to be no way t...

selling

I have noticed on my delivered items that there is a symbol of a lorry on the top left when I click on the item it advises how to pack the item but it also says i can chose how to send the item ..Postage instructionsPack your item with careUse a box ...

Returns label not covering costs

I bought an item that was incorrect. I printed the eBay returns label but my post office would accept it as they stated it was to b8l8g for the label cost and proceeded to charge me £14 postage.The seller isn't intrested and i have no idea how to cla...

Buying a small 6" chainsaw on Ebay

I tried to buy a small hand chainsaw today, I was asked to prove I am over 18, which is fair enough. They asked for my card details which I gave, then was told that they did not accept debit cards just credit cards.I am 75yrs old and quite put out by...

I suspect seller not paid enough postage

I received a Royal Mail card saying not enough postage paid on something coming to me. I have gone through everything I have ordered, everywhere, and it seems to be an ebay purchase. The amount RM require, £7, is a bit more than I paid for for item a...

Unable to make an offer for an item .

Hi . I`m trying to make an offer on an item . I click on one of the offer amounts automatically suggested and then a automatic page comes up We looked everywhere . Looks like this page is missing Any thoughts Thanks

Problem relisting

Hope someone can help.Having successfully relisted unsold items previously I am now trying to relist similar unsold items.Obviously if they are on my unsold list they have previously been listed successfully.Now, when I try to relist I am receiving a...

Vechicle viewing by potential Buyer

Does Ebay allow potential buyers to view a vehicle that I have listed. Can't seem to find any information on this subject

Simply Delivery Questions

So eBay's Simply Delivery is here, so I have questionsfirstly when you get the email with the label can you custom location the label to a spot on the A4 paper, as I used 4x6 labels on a 4 per page sheet. If you will eBay reimburse the cost of the wa...

Can’t buy the purchase label for postage

Hi, I’ve sold an item, trying to purchase postage label but it comes up as no postage options & says there’s an error in the buyers address- I have checked with buyer & royal mails postcode checker and all is correct. Any help appreciated.

Postage error

Hello all,Looking for some advice. I mixed up two labels and sent the wrong item to the wrong buyer! Can't believe I've done this...how do I go about rectifying this, please? Obviously I don't want the buyers paying for any postage. Both parties have...

How can I lookup Variation ID to find Which SKU/ Size/ Colour customer ordered?

I had a customer buy one of my personalised product listings and provided their choice of personalisation. This customer purchased 2 items, of different sizes with a unique name for each size garment. The customer selected the first item, set the var...

Selling to the U.S from the U.K

Hi there. I have an interested buyer in California who can’t purchase from me as it keeps saying I don’t post to California when I am part of EBay’s Global Shipping Programme and have sold to the U.S on many occasions. Is this a problem for anyone el...

Since around 4 days I can't do Offers

When I enter amount and press button Continuethen this windows appear: I have tried in different browser, on different PC, but problem still appear. Probably this is linked with some problem with PayPal account?

Buyer wants to return

Received message off buyer who would like to return item, firstly said it didn’t fit and then it had defects, pictures I received off buyer did not look like the same hoodie I’d sent and so I put this back to buyer and went to look at pictures again ...

I'm getting an unknown error message when trying to list a vehicle for sale.

Hi. Getting an unknown error message when trying to list a vehicle. I've done the usual, sign out and back in, reinstall etc but no luck. Checked bank details but they're all good and no action required. Any ideas?

removing item no longer for sale

How do I remove items that are no longer for sale?

My Leadership Team Experience - Feedback That Clearly Violates eBay Policy - Denied - Tough

Hi all, Last night I spent 75 minutes on live chat starting at 9pm trying to resolve the below issue. The first first agent kept me on "hold" in the chat for 20 mins and it disconnected. I then reconnected and got through, they passed me through to t...

I can't list a camper van cover I'm selling because Ebay claims in error that its an airbag

Return issues

I purchased two cabinets for my bathroom, which are not suitable. have requested the returns, seller advised me that it would be better if I paid them 30 pounds for a courier service to come and collect the items. I paid the thirty pounds 4 days ago ...

Hot tape for pollytunnel

I ordered a roll of hot tape on the 6th of April then later I ordered another roll of hot tape hoping I would receive one before we put the pollytunnel up the first roll arrived late so I returned it to the seller and the second roll arrived on the 1...

Resolved! Item not received. Selected cancel instead of refund.

Hi there, Just wondered if someone can help. I paid for an item. A week later I asked seller if they had a tracking number. They said they had a fault with their clutch so haven't sent it but would the following day. The next day came and went. No tr...

Item still in process of being delivered but the buyer has requested a refund

Can anyone advise meI sent a parcel from the UK to the USA on 10th April - eBay shows the estimated delivery as 14th to 23rdapril (so still a week to go)Fed Ex failed to deliver the parcel yesterday as the packaging was damaged - the buyer has seen t...

Listing summary error message

Hello, When trying to list a new item (motorcycle) when I get to the listing summary section it just shows an error message,Were sorry-there was an errorUnknown error.

Buyer claiming I sent wrong tool

I sold a eclipse tool and sent it registered post which I paid part he then gives me negative feedback with a picture of a different tool eBay won't remove it I find this very unfair as I did nothing wrong

Sell Limit

Hello, I Have reached my selling limit for the month and im wondering if I upgrade to a business subscription will it increase my sell limit? Btw it says 300 listing limit buy my sell limit is what im talking about

Faulty Coffee/Tea Jug - Seller will not reply?

Hi, I bought one of these Jugs on 14th September 2024 because the one I had had started leaking - always for tea. Before buying this one I had always purchased the plastic ones with the vacuum style inside like a flask. However, decided to try stainl...

Warranty

I bought an item in August 2024 with a listed 2 year warranty. The item has failed and Ive messaged the seller twice in 7 days. No response. What can I do?

Selling a power tool without blades. eBay refuses to let me use a courier without age verification

I'm trying to sell a power tool without blades but eBay won't let me complete the listing unless I use a courier with age verification. Clearly, no blades, no verification required. How do I get around this?

Cannot make an offer

Hi, When I make an offer for an item, I got the following error message: 'We looked everywhere.Looks like this page is missing. If you still need help, visit our help pagesGo to homepager. I tried for many different items and I reloaded the pages. St...

I paid for postage. Seller has received item - how does seller mark as delivered?

Pre-paid lable rejected by post office so I paid for postage. Seller has received item. how do they mark as received so i get paid?Thanks

Prohibited items perfumes and fragrances

I am asking eBay to have a rethink and maybe create a new category in cosmetics for allowing the sale of used fragrances. I realise the FDA seem to put all the eggs in one basket, treating fragrances as make up items, creams etc, but maybe if they co...

Anyone else struggling to make a bid?

I keep getting the above message when trying to bid on an item. I can't find a way to report it either.

Screenshot_20250416_222340_Samsung Internet.jpg

I paid for an item but the seller had sold it without letting me know

I paid for an item but the seller did not tell me it had already been sold. I'm absolutely gutted by this as I really wanted the item for my son. The seller never let me know I spent my last money onit and now I have nothing at all in my bank account...

Located in....

Ebay: Can you make this more obvious. This is a tiny text field which is easy to miss, and you only realise your seller location is halfway around the world, when you see that the delivery time is in 3 weeks. Then you've just added 3 weeks to your sc...

Buy it now as seller

I paid for bids and a buy it now price but now someone has bid there is no buy it now

Error code 500008

Hi I'm trying to make an offer but on everything on torontama make an offer on I get an error code 5000008

Message

Can anyone help a buyer has asked me to upload a video to them how can I do this

Restricted account

My account was restricted over 10 years ago, my account say 300 limit or 7k yet when I lost it says I’m not allowed. The account was restricted because I had some negative feedback yet over 300 items sold with no feedback! If them people had of given...

Can’t mark item as dispatched

Hi I sold an item and did my own postage via tracked Royal Mail today. I have no option to mark as dispatched, it is only showing the prepaid eBay postage option still which I can’t bypass. The drop down menu does not have the mark as dispatched. Can...

Resolved! Counterfeit item purchased

Hello, I am a watch repairer. About 2 months ago (i have 8-10 week turnaround) i bought what i believed to be a genuine factory sealed NOS Rolex crown https://www.ebay.co.uk/itm/146318179274I contacted the seller and told him and he just declined my ...

Winning, no bid placed

Why are items on my watch list stating I'm "winning" when I haven't even placed a bid?

roblox digital item scam

why are gaming sellers of digital items demanding and forcing buyers to give collection codes first before giving items its disgraceful how many people are getting scammed this way their should be a warning put in place explaining you don give code f...

cancel order

hi i just paid for oppo phone signed in as guest 125 came out my account but phone out of stock, can you cancel order and refund me

Resolved! Unable to update Payment Method

Hi, I want to buy a Shop Subscription, but when I click to proceed I am handed the following red tap text: You do not have a valid stored payment method. Please add a valid payment method before choosing your subscription. Add payment methodWhen I cl...

Resending items

HiI am writing here because I sold an item however buyer put a wrong address and the item came back to me. The buyer wants his item but I don’t know how to resend it with eBay

Resolved! evri

Hello,I recently re-started selling on ebay after quite a few years and noticed there has been a lot of changes. I didnt realise but I opted for Evri postage thinking I had opted for RM. I couldnt use the Evri label as there are no pick up points nea...

ebay has permanently restricted my seller account and my payouts of 364 £ are on hold

i am really worried about my payouts of 364£. Ebay had permanently restricted my seller account and my payouts of 364 £ are on hold . Eaby demand invoices of my selling products which i provided as per ebay requirement but they still permanently rest...

Payments

Good afternoon.Ebay asked me to verify my account. That was a week ago. I did the verification and so far everything is the same.I have amounts in my ebay balance to transfer to my bank account, and I don't have that option.Whenever I go to check, it...

Item sold and delivered in france but funds not available

Sold item to buyer in france.sent via parcel force delivered today,buyer left positive feedback all good but e bay not showing delivered and funds not in e bay balance

Simple Delivery - why can I still select Custom Postage?

So, I thought Simple Delivery was the only option now for private sellers. I have just listed again today (>£10 book) and I am still seeing Custom Postage as an option. Is it just me? Have they changed their minds? Or is it simply delayed (hopefully ...

Item damaged in the post but buyer wants to keep it

Hello, I sold a picture with a frame. The frame had some damage as shown in pictures and was discussed with the buyer. In transit the frame broke more and bits had fallen off. The buyer sent me some pictures and I asked if she wanted to return it or ...

Royal Albert Old Country Roses collection

Good afternoon, I would like to get advice on how best to act in this situation. I bought a set of used dishes and it was self-pickup. The road took 2.5 hours. When I examined the goods, there was a crack on the spout of the teapot. I showed it to th...

Dropped off sales.

I can say with complete certainty, that my sales have dropped off since the Buyer Protection charges.Seems to me that ebay is again loosing sellers, because this Buyers Charge is putting up the price of goods that I sell.I sell mostly whats left of m...

Can I change feedback that I left?

HiI bought a ring. It was stated i. The listing that it was 18ct and the seller assured me that it had been tested as well. When it arrived, it looked good-better than I expected. I keft positive feedback. The next day, though, with a magnufying glas...

Because e bay don't do contact I will put this on here and see if anyone agrees

1- make a change to the profile settings so you can set your country as default , I'm tired of seeing items only to find they are in America or such 2- identify drop shippers as such 3- make buyer protection optional not a tariff

payout issue

I have sold an item and paid for postage but e-bay have only paid me less postage, why is this?

Collection only

I am trying to change the postage option to collection only but each time I do it it changes back to £2.70 postage for an item that weighs a ton

Yearly sales

When does the new year start on things you’ve sold. Thought the new year started again in early April

Wrong mattress delivered after case opened and closed.

I ordered a mattress it took almost two weeks to arrive. I opened a case and closed it. Then they finally delivered but it’s not the right one far inferior. What can I do. EBay say because a case was opened and closed they won’t step in. But it’s a l...

Another 'simple' delivery question.

I'm aware you can arrange a collection as a tiresome and lengthy separate step after the customer has paid for a label, but the arcane instructions on the help page say you can also drop off royal mail parcels at a post office. My question is will eb...

Simple Delivery - Compensation for damage in transit

I have read articles about Simple Delivery but I’m still a bit confused about compensation so would appreciate your help. I’m planning to list ceramic items to sell but they are on the EVRI list as items they will not pay compensation for. If they ar...

Item not showing as delivered on statement

Item posted via royal mail 48. it’s been received but is not showing on my statement. How do I resolve this?

Payouts on hold

Can anyone please explain to me why my payouts are on hold and I’ve been asked to provide proof of delivery for all my orders. I always use an eBay generated postage label; so the tracking information is automatically updated by the system, which mea...

RIP OFF - DELIVERY TRACKING

I have recently started buying from e bay and wish I hadn't. The reason I didn't until now was doubt whether items would be delivered. We are avid buyers from Amazon, Etsy, Wayfair etc and have never experienced this fiasco. I contacted the seller , ...

Cash back offers

Keep getting £5 off next purchase never get an option at checkout how do I receive it

Buyer Refund payed and I never received my item back

Good afternoon Been selling high performance motorbike shock when buyer received he said in his opinion items was previously used and he wants a refund. Refund been paid from my account but buyer never send my items back. When I was spoke with eBay o...

Item never received

Can any one help me I have had a parcel returned as buyer wasn’t available when delivered. they are wanting it re sending. who pays for that. It’s gone over the time aloud too. what do I do ?? thanks.

Global shipping tracking

Hi I think I have put an incorrect tracking number against a Global Shipping order however the eBay system won’t let me change it

QR code not correct for parcel

Hello I sold an item and received a QR code for delivery. The post office scanned the QR code and said it was incorrect for the parcel length and so wouldn't take it. The eBay system thinks the parcel is on route. I can't find a way of generating a c...

Remaining monthly listings

My number of remaining listings is dropping dramatically and ebay is saying that I have used the number that it states - 228 used/22 left. I haven't even listed 100 since 1st of April. Anyone else having the same problem please?

HS tarrif code

I am unable to find a valid tarrif code to send a parcel. Trying to contact eBay to actually help with this matter seems nonexistent. No customer service at all. When did selling something become so hard 臘‍

Per year allowance

As a private seller I am only allowed x amount per year, so can anyone tell me if the eBay year is 1st January or April as in the tax year? thanks

Faulty goods, seller not responding

Hi all, I need some help. I bought a cooker with a six months parts warranty less than five months ago. The fan is making a very strange noise but the seller is not responding to my messages. I do not know how to get eBay to step in to help and I hav...

Selling on Ebay

Hi all, I am trying to sell through my Australian ebay account. I have done this successfully in the past. However now when I try to list an item now it is directing me to the Ebay pay onboarding page. When I try to enter my Australian drivers licenc...

eBay certified refurbished item

Hi, I bought an eBay refurbished ps4 pro a few months ago and it's controller is not working. How do I get this fixed or get it returned or refunded? Appreciate any guidance. Thanks.

Advice Needed Please

Hi, I know the Mentors do also buy and sell themselves besides advising when we have problems.Because eBay don't seem to have given us all the answers about the new changes I am asking the Mentors if they know? I came off eBay and even cancelled lots...

Mobile update

My phone just auto updated the app this morning. The new app update is absolutely terrible to navigate in drafts. Also, I think private sellers can no longer promote their items as of this morning via the app update. Not happy today

Customer viewing prior to purchase

I’m trying to sell a fairly expensive guitar on eBay.of course, people want to try before they buy, how can I arrange this?

Ebay buyer

Hi i would just like to ask what can in this situation. The buyer who has purchased my ebay listing has not read the description and is threating me with complaints and more. He is clearly in the wrong but isn't giving up. I keep having these type of...

Postage for bladed items

Hi, I sell tools such as jigsaws, saws, chainsaws. With the new blade law ebay won't let me list these items without ID verification postage, and the collection in person choice removed. Please could someone help me with a dummies guide to doing this...

Laptop Purchase

I purchased a laptop from a seller on here, what actually arrived was a black hoodie, i have tried contacting the seller but they are accusing me of trying to swindle them. i am finding it really hard to talk to anyone at ebay to discuss this issue. ...

Changes to how you will get paid on eBay email

I received an email on Sunday headed 'Changes to how you will get paid on eBay'.I know this has happened for private sellers, but I have a business seller account.The email looks legit. Does anybody know if the email is legit or is it a spoof.Thanks

How to cancel a postage label bought from eBay’s Simple Delivery.

Need help to cancel an Evri postage label from eBay’s Simple Delivery. Buyer prefers Royal Mail I tried to cancel by clicking the Action - Cancel Label, but not successful

Best offer problems

I am having problems making a best offer as a buyer an error message keeps coming upI have contacted customer service and could not help said needs to go to back room team The message is Does anyone know how to fix this problem?

Unhappy customer (ANNOYED)

why do I need a credit card to prove my age I have never had one and will never had one, I was born in 1964. I am 61 ? I can supply my driving licence, passport a utility bill.. All I wanted to do is buy a pair of hairdressing scissors

Faulty Kettle

I purchased a kettle (Order number:16-12567-30707) at the end of January 2025 and it was delivered mid February 2025. It has been in use for 2 months and has now stopped working. I have set emails to the supplier and have got no response. I pay Ebay ...

Collection and payment when collected.

With all this total nightmare of a mess eBay have created with their changes is it my belief that you can no longer offer Collection with cash payment when collected of an item is this correct.

Keyboard

Can't reply to query from potential purchaser because keyboard will not show.

Prepaid

Hi I have sold 6 small items, when I went to pack and address them I was unable to access the customers addresses as eBay wanted me to use the prepaid postage, I don’t have a printer and my phone is a very old fashioned Motorola I use purely for phon...

Can't box item for return

I bought a left hand facing corner dining bench. I was sent a right hand one. I only discovered this once I had opened box and put it together. Seller said it needs to be packaged to be returned. The box was already damaged when I received it (took a...

Resolved! I've not received a collection code for pickup

Hi all. I've searched previous posts for the same query, and there are many, but looking to put my mind at rest from someone with any experience of this. My item was delivered to the collection point at 3pm this afternoon, but no code. This is the fi...

Wrong Label

Good afternoon, I printed a letter label to sell an item but was told I should have made it for a parcel when I got to the post office. I called Ebay this morning and was told someone would call me in two hours to help, but unfortunately no one has c...

Selling vehicle problem

Trying to sell a motorcycle but when creating a living it stops & says there is a problem? Tried many times. Any advice? Thanks.

eBay Account Banned Without Explanation – UK Company, Need Urgent Help

Hi everyone, I’m reaching out because I’ve run into a serious and frustrating situation with my eBay account, and I would really appreciate any help, advice, or direction from the community or support team. I am the Director of Pink Diamond Ecom LTD,...

Fake Parcels

Hi. I have received a parcel but all it contained was ripped up cardboard. The label is marked ebay seller but I have not ordered anything from Ebay. It has the correct name and address but no senders name. Is this a scam?

Payment on hold

Just received this email from eBay: ‘Your buyer filed a payment dispute for an order placed on 25 Dec, 2024. This means that they disputed a charge directly with their payment institution. They're requesting £11.35 back, and the reason for this dispu...

Postage/collection only error.

Hi there, I just sold a motorcycle on eBay and when creating the listing I selected ‘collection only’. Now eBay is asking me to post the item which is obviously impossible. I should have a collection code shouldn’t I? I’m just wondering how eBay will...

weight and dimensions missing for new listing

Unable to list the weight and dimensions any longer on new listings (using excel to upload in bulk) and ebay listing all items at 1g even if the item is 10Kg and sold using the Global Shippingh Program to Australia!

Ebay requesting credit card details as an age check

Just tried to buy a circular saw blade & got this message it then requests i put my credit card details in, now im not putting my credit card details into a webpage, my payment methods are already set up in ebay so they know what cards i have & if eb...

Global shipping wants GBP 269.55 (US $350.20) to send from UK to US

Does anyone know what I am doing wrong for eBay to be charging such a high fee for global shipping? It is just for a couple of small bullion rounds I am selling. Total packaged parcel weight would be about 300g-500g. The fee seems incredibly high, as...

Seller feedback

Just noticed someone gave me negative feedback in January. How do I remove it? He won an item and didn't pay for it then left me negative feedback stating he didn't have the funds to pay? Thanks

Extend the shipping time

Hi, The buyer asked me to extend the shipping time because he is currently on vacation, how long can I delay sending the package?

wrong feedback. shows earlier number.

Hi, my current feedback is 2140. but sometimes shows 2086 from an earlier time. has anyone had this problem.

Problem relisting unsold item - Domestic Cost Error

Anyone getting the Domestic Cost Error when manually relisting an unsold item? It's happening on my unsold items and in preview it shows postage cost 'calculate' . My attempts have been saved as drafts and I cannot list them.

Resolved! private to business account

Ive been selling as a private seller for some time now. Low cost items but due to the protection fee being added, it has now made my items far more expensive than my competeters. So, Ive opened a shop but its still saying Im a private seller so I ass...

Overseas payment

I have a similar problem to the messages below. I am in the UK, buyer is in South Africa, but when he attempts to pay, gets a message saying I do not post there. I am enrolled in the Global Shipping programme and have not blocked any countries. Ebay’...

Payment for a sold item

The item was sent and physically delivered by Royal Mail 48 Tracked. I received feedback and a reply from the buyer (to my query) that the item was DELIVERED. Unfortunately the postman did not scan the package during delivery and it is marked as "rea...

remove listing due to unauthorized seller

a few days ago i have list the product and ebay remove it by saying it is pirated or your are unathorized seller so how can i become a authorize seller

sent with Evri on 2nd April but not delivered yet.

I used Simple Delivery recently and sent 3 orders on 2nd April. One of the buyers contacted me today saying it had not been delivered. I checked the tracking and it said it had been picked up so it's not even out for delivery. What a farce this is. I...

Cash on collection

Hi just sold a lot by auction, the buyer is local and wants to collect in person and pay cash on collection.Is this okay? Buyer says that to pay through eBay he must pay the delivery charge.

UK HMRC Customs Charge on Pre-Voucher Price

Hi there - I wonder if anyone here can help or has had a similar issue? I bought a pricey item from Japan during a discount promotion. Whilst I expected to pay import fees (20%) it appears I've ended up paying against the pre-discounted price -NOT FA...

Simple Delivery RM postage costs

I still can't see Royal Mail postage option for 2kg-10kg.. goes straight to 15kg.. with the cost being a massive difference.. what's going on ?

Buyer hasn't read the title or description properly.

I listed a metal platform to be used with 3 in 1 multi purpose style ladders. the title and description clearly stated the platform 'for' the ladders, and not platform 'and' ladders. The buyer requested a return as they said they were not as listed o...

item not received from October 2024

Item still not received since October despite them messaging me constant promising on. What can I do?

Missing item in my purchases tab

Hello I recently bought an item but need to return it. When I go to my purchased item tab the item is not there! I have received the item and can see payment in my PayPal account but nothing on eBay. HELP

Opt Out Small Items on Simple Delivery

I've spent the last hour trying to find where I can 'opt out of Simple Delivery for small items.' no luck at all. Does anyone know where the opt out button or whatever it is, is located? I send small letters under 100g and so to use Simple delivery i...

Auction items under 100g starting under £10 that sell in excess of £10

Have not as yet seen this addressed and would appreciate some pearls of wisdom from an experienced Mentor. In the event of an auction item under 100g with a starting price of under £10 sells in excess of £10, does this transaction still qualify for e...