Member To Member Support

Waiting for buyer to collect from post office

Hi, just wondered what the process is for receiving funds after sending an item where the buyer wasn't in to receive the parcel. What if they take a week or so to actually go and collect their delivery from the post office - do I not get my funds unt...

Mark as dispatched

I've sent two items to a buyer in a combined package, paid postage via one of the listings, but it will not allow me to mark the second item as dispatched ?

Item description missing

Have read through some of the other Q & A's but my problem is that I can't see any descriptions for certain products, not all but most. The box is blank (this is when I'm looking to buy items). Been using eBay for years, it's never happened before, j...

Sale refunded by Ebay without consulting seller.

Ebay has notified me that it has refunded my buyer, at no cost to me, but has given me no details about why. The tracking shows that the package has been delivered and I have not heard from the buyer that there is a problem. How do I find out why it ...

Automatic translation

Hello, I’m hoping someone can help explain how to turn off the automatic translation of messages. I can’t get the automatic assistant to pass me onto a human agent to discuss my automatic translation problems (!)

EMAIL allows counterfeit products to be sold AND DOES NOTHING about it

I have been trying to get EBAY to remove multiple posts for FAKE / COUNTERFEIT goods. Yet they do nothing. Ebay's policies state they will remove any product that infringes on Intellectual Property rights. COUNTERFEIT goods are just that. EBAY seemin...

Need Help – eBay Selling Account Permanently Restricted Without Warning

Hello everyone,I’m reaching out to the community for help or guidance regarding my situation.Our business account (Freshora Ltd) was recently permanently restricted from selling on eBay. The notification mentioned that it was due to activity that "ma...

seller does not appear to items i have ordered but marked despatched

i have 3 items of jewellery ordered marked as despatched, assumed in this country delivery free, however i have had a customs bill £440 they say it is paid carrier say it is not, how do i stand.

Postage

Just got fleeced because I missed the postage rates - over £20 to post sticky fly papers!

How do i change a cancel request

I've ordered a technics hifi from a seller and I mistakingly put in a cancel request...how can I change this cancel request and still go ahead with the sale?

Does anyone else find EBAY totally unhelpful?

Regarding the lack of delivery or refund below, Ebay keep saying their system has failed try again!!! Quantity: 1 Request ID: 5360602857 Request opened: 5 Jul 2025 What an outfit, all I want is my order or if not my refund!!!

International customers unable to purchase.

I've recently had 2 customers unable to purchase the same item. One from the USA & one from Sweden. I've previously sold to both countries before. They both receive this message. “We are sorry, but the item you selected may not be purchased due to se...

Arranging a part refund

How to arrange a part payment to buyer

Damaged item - replacement

Item arrived damaged, I advised and asked for either refund or a new one . Seller agreed to send replacement. After a lot of delay and now lack of messages I have no communication from the seller and am left with a damaged item. I can’t seem to leave...

Offer accepted but payment unable to be processed

I accepted an offer from a buyer but got a message saying EBay couldn’t process the paymentwhy would that happen ?

I placed an order through ebay for an item that is coming from the USA.

DHL have demanded proof of identity such as (in their email) driving license or passport. I contacted the seller they claim they don't use DHL only USPS. I think its a scam, but the tracking number used in the emails is the one on Ebay. I contacted D...

feedback taking over page

why when i click onto look at something and read up on the item... the whole sellers feedback takes over the listing that the seller has posted

Delaying posting at buyer request

A buyer has paid for an item but now requests i delay posting it for one week. If I do this will it affect my seller rating? Will I still be able to generate the Simple Delivery pre-paid label if i wait a week?

Changes to Ebay Postage labels Complicated Cancellation process

Before the new Ebay systems, if I accidentally got the postage amount wrong, I could cancel the label get a refund . Buy a new label at the correct postageWhy I can't I do this now. Why do I have to cancel the order and start again - relistingThis sy...

Resolved! Returns outside 30 day

Hello, I recently purchased a watch strap on 19/05/2025 and the item broke after removing it from my watch on 08/07/2025. eBay have closed my request and the seller is refusing to refund or replace. I have paid £52 for a watch strap that is now compl...

Refun

I would like to request assistance regarding one of my items, as I am interested in obtaining a refund. Unfortunately, I haven't received any communication from the seller, and I'm unsure of the current status of my order. Any guidance or help you ca...

Resolved! Item Descriptions Not Loading For ANY Listing!

Item descriptions are not loading for ANY listing I view! Has anyone else noticed this?Honestly, I am getting sick and tired of this. It seems I spend a large portion of my life chasing eBay around about one problem or another. I do wonder if it's wo...

Partial / full refund

Hi, sold an item where the buyer complained it was damaged. We issued a partial refund for the repair just to avoid any ongoing issues. Buyer had the item repaired now wants to return item for a full refund of the item as the part does not fit their ...

Buyers Protection fee on an invoice

Does anyone know how I get the buyers protection fee included on an invoice? I need this for a single item and for multiple items but can't see a way to do it. If I just send the invoice which is automatically generated it does not include the protec...

What can I do about receiving an item that I have not ordered.

I received an item today that I have not ordered. I have not paid for it. Who do I return it to?

Can’t add to basket

For some reason I can’t add any products from this seller to my basket. It’s a seller I’ve used in the past. I’ve spoken to them to check if there’s a block on my account but nothing their end. How do I get it fixed?

My item as been removed ....taxidermy bird....how come there are still 100s of taxidermy items for p

Revise a listing that was taken down by ebay

I keep getting messages to revise the listing that was taken down but when I click the link there is nothing to see 路‍

QR code and label already used..?

Hi, have had an issue today with a parcel I'm sending, the label I've used has apparently, under Royal Mail's systems, already been used, despite me never sending another parcel with this label on.. What's the best course of action for me to do here?...

Problems with EVRI...Items arriving broken, often beyond repair

Is it just me having issues with Evri...items arriving late or not at all, items arriving broken beyond repair, a 'don't give a monkey's' attitude from the delivery staff, (I pointed out a box had arrived crushed...all I got was a shrug of the should...

Pre-payment labels for postage total rip-off...

Ebay seem to think that all sellers have a printer, which I don't.Having just sold item where I offered free UK postage, I had no option to send an invoice to buyer. Ebay sent invoice using their pre-paid label system, which I can't print out anyway....

Simple Delivery is not suitable

How is Simple Delivery simple, yes it gives a prepaid label that is it.This seems to be a think that makes more problems than enough and actually makes Ebay more money.firstly yes a purchaser can order which postage they require but if choice is Roya...

wrong type of account.

Hi. My account is classed as business but i am not a business. How do i change it?

Complaint to ebay

Trying to report a misleading ad, but all I get is "reprt submission failed"

"disspatched button"

hi. i have disspatched an item, but i can not see the disspatched/sent item option that then lets the buyer oniw its been disspatched

Resolved! Unsure if item is genuine - any comeback if not..?

Hello! I made an offer on a listing of 2 x guitars last week and the buyer accepted right away, meaning the payment was made. Examining the photos more closely and doing some research online, i suspect one of the two guitars is a fake "Fender" and is...

packages assumed lost

Guys,I posted 5 packages last Monday, 30th June. 48 hour tracked. The tracking hasn't changed since, just says "accepted at parcelshop". I won't receive payment for these until the 14th July. My question is, if I refund the buyers today, will I still...

postage costs

HI,I have just sold a pair of lightweigh camping chairs and I selected parcelforce 48 as the delivery method. The price was £6 each which would have covered the postage but, as the buyer purchased two chairs, they only paid one postal charge. As the ...

Simple Delivery

I have been an Ebay Member since 2009 both buying items I want and selling items I don't...! Recently I am informed like many others that the only way to post is by using Simple Delivery. Previously I could upgrade postage whilst listing and send dir...

Collection code

Buyer collected an item was not given a collection code will I still get paid said he’ll give us the code in evening still waiting 2 days later

Promoting and visibility

Hi I’ve promoted a couple of items expecting to see them quite easily on newly listed but no where to be seen and no views. Is there something I can do about it and is promoting actually worth it ?

A "MINT" expensive nikon lens broke after 2 weeks

Hello everybody,I'm from Italy and I need some help with a purchase I made on eBay from a Japanese seller Well, a few weeks back I bought a used Lens, supposed to be in mint condition.I'm talking about a Nikon AF-S 28-70mm f/ 2.8D ED-IF. A highly reg...

Message contains personal or payment details error?

I am trying to respond to a potential buyers question with a single photo and a short text. However eBay keeps blocking my message suggesting it contains personal or payment details. It doesn't. Even if I send just a single letter"A," I get the same ...

Stolen item

I need to talk to a human. I received stolen item how do I talk to someone for help

Seller does not understand tha he must take care of the shipping

Hi,I tried to buy the from the £60 offer he made but got the following message:"Unfortunately, this seller won't send this item to SWEDEN,"When I told him that he had to make it possible to have it posted to me first, then I'll buy it, he replied tha...

Selling an item: Listing won't let me select any postage option bigger than medium parcel

I am selling a framed picture but when creating the listing, the maximum size shown for postage is medium parcel - which is too small. I have tried increasing the dimensions but am not sure what else I can do. any suggestions most welcome!

How do you change the dimensions on a parcel you are advertising.

I cannot alter the dimensions on an item I am selling. All I get is one option for a small package. I need to send something 115 cm and less than 1 kilo.

Simple delivery - Complaint

How can I make a complaint to eBay about simple delivery? It being forced onto us is awful. I have endless problems with simple delivery and it makes my life so much harder. I have been selling for years with over 1.1k items sold, why should I have t...

Evri refuse to take parcel

Hello,i go to evri, to send a ebay parcel but they refuse saying it has liquid.Can i change it to royal mail or any thing else so i send the item. Customer is waiting.that product is BMW carkit.

Postage for pre order items

Hi, I made a listing for a buy it now item which is a pre-order item and will not be available until late August early/ early September. I did note this in the description and the buyer is happy with the delivery date. My question is that there were ...

Postage

Can anyone help me wolith this please? I have several items on different lots for sale. A buyer has asked me to combine all the lots into a hob lot, as she wants to buy all of them. I will redo the listing so it contains all items. How do I calculate...

buyer protection fee

is this buyer potection fee even legal ???consumer rights are there for everyone to shop with confidence. theres even distance selling rules in place.getting money back is a right you already haveWHY ARE WE PAYING FOR IT

how do I activate ‘click and collect’ within EVRI as a courier ?

I have EVRI as a ‘Simple’ courier, but have seen ‘click and collect’ on other listings as cheaper option than delivery, but do not know how to activate it. Is it ‘automatic’, and I can’t see it as I’m looking at my own listings, not as a buyer, or do...

Faulty goods

Hello I purchased a gas hob about 3 weeks ago, when the gas fitter came to fit it he wasn’t really happy with the lack of information supplied with the hob, once fitted the item is strewn with faults, won’t stay lit etc, seller don’t seem over bother...

Cant get to my cleared funds?

Hi All, I have posted on this but cant find or dont know how to get the post up. Any way i sold a water tank in late June and buyer paid. E bay said the monie would be available from the 8th of July but it still isnt there! I dont know how to contact...

Buyer gone missing

I have a buyer who has not collected or contacted me for over a month. I have been paid, how do I resolve this?

Refunding dishonest buyers.

I recently sold a pair of Russell & Bromley sandals.They were in good used condition.The buyer has just sent me pictures of the sandals which shows one sandal completely destroyed. They said they had worn them out and the two layers of the sole had s...

Order cancellation

Cancelled an order before it was dispatched, in fact in a matter of minutes after ordering when I realised it wouldn't be delivered in time, but my cancellation request was rejected, as a day after I cancelled the item was posted, the seller hasn't g...

Return request

Help please , I’ve recently sent two separate parcels to the same buyer , both with parcel force , one parcel was with the pre paid label printed out with eBay and the other was done manually by the post office staff Both parcels weighed a combined w...

Responding to an offer

I have had an offer from a potential buyer but I want to message them first before accepting. How do I do that?

item delivery to shipping cetre but buyer ecsalte the case

item delivery to shipping center but buyer escalated the case. i sent the item and it is now with the shipping Centre but the buyer escalated the case. the tracking can be tracked easily that even the shipping centre has shipped it to the buyer.

Ebay changing Custom Postage to Simple delivery

Ebay has changed some of my items from Custom Postage to Simple Delivery and post free to buyer pays thus making the price of the item far too high. There then seems to be no way to revert to Custom Postage. I have removing the listing and tried to r...

Simple Delivery

I anyone else fed up with the change to Simple Delivery? This is not "simple", it is impractical and can end up with either losing out on incorrect postage or if you go up to the next level of postage it could be more than you would have charged had ...

Cannot change weight and length in ad

I have been unable to alter the weight and length when describing in an ad to sell. I click the arrow for other options but nothing can be changed.

Postage not working

I have an item for sale it is set to postage and shows the amount When someone tries to buy it says the seller does not post

New policies a bit of a Horlicks

It appears that the 2 new policies introduced by Ebay are a tad poorly thought out as to the adverse affect it would have on private sellers.I don't know any other platform where as a buyer,you have added extras at on at the end.Someone purchased som...

I have asked for a refund but seller provided two return labels

So recently i have refunded a pc that came damaged. The seller accepted a refund and made a parcelforce return label through ebay. But arranged a dpd collection from my house. However im concerned as if dpd collect the parcel, it will still say on eb...

Suspicious sale

I sold a Brompton bike with a Swytch electric conversion tonight and I'm suspicious that the price paid seems too high to be genuine.The buyer, who has paid ebay, appears to be a foreign national, has only had an ebay account for 3 months and only ha...

Cant find the lable i created and paid for

Hi, I bought and paid for a dpd poastage lable for a parcel. I can't find the label.

Restricting sale of items to buyers with feedback point under 5

Hello all, I am trying to restrict sale of my items to people with feedback points under 5. I recently had an issue where a person with a new account and 0 feedback bought an item worth about 90£. I was uncomfortable selling it to them since feedback...

Bulk Labels

How do i print bulk labels through Simple Delivery as it only lets me print 1 label at a time, before Simple Delivery i could select all my paid for labels and print 4 on a A4 sheet

One listing Two boxes

I have created a listing that consists of two boxes, but there is no way to put that in the listing so the correct postage cost is shown.How do you list the item as consisting of two boxes?

How to remove the buy it now button and just have add to basket to prevent accidental purchases.

Hi can anyone help me, I wish to remove the buy it now button on my eBay account and leave the address to basked to reduce the chance of accidental purchases. Does anyone know if this is possible, and how to do it? Cheers

Resolved! Simple Delivery Dilemma - package dimensions

Whilst I find incredulous that eBay force private sellers to use so called "simple delivery" - its their platform and we have to suck it up....but, when in is inhibiting me from selling an item I take exception.I have a suitcase for sale, the box tha...

no code from buyer

Hi Any help please Sold a product to a buyer on pick up only , when he had picked up and left I realised I hadn't got the collection code from him I have sent messages asking for the code but am not getting any replies , what do I need to do to resol...

Yodel Store to Door- AVOID AVOID AVOID

The absolute worst postal service. Needs to taken off ebay.I have waisted near on half a day trying to post a large item with this service. Visiting 5 locations in my area.Contacting Yodel customer service after unsuccessful attempt at postage. They ...

Return Page and Messages not working

Please can Ebay look at the returns and messaging neither is working for me and i want to return some faulty items before teh time runs out. My messaging will not let me send message to the seller either

Package received but main item is missing

I purchased an item from a seller. I received tracking info as normal but didn't open the item as I was still building my PC and didn't need to install Windows yet. When opening the item I found there was no valid activation key, I contacted the sell...

No response

HiBought an item on July 5th,paid for item.Have had no response from seller at all.The item was collection only.So no pick up info,no address,nothing.Have messaged seller numerous times,but not a word.Contacted E-Bay wanting to cancel the sale.As far...

Accidentally cancelled order

I'm selling an item, the buyer who won accidentally cancelled the order then collected and paid cash. How do I right this i.e. uncancel it?

temporarily restricted

Why did eBay limit my account? Can someone help me?

My item is sold to the highest bidder. I wish to remove the listing.

My item is sold to the highest bidder and I wish to remove the listing from eBay to prevent disappointing potential buyers. It is not clear how I can perform this task myself on eBay website.

Do you think that sniper software should be allowed because this makes eBay not a auction site but a

Do you think that sniper software should be allowed because this makes eBay not a auction site but a a site that only the Rachel can afford a monthly contract with a sniping company can use this is not an auction site be honest with the people that u...

Request to cancel from buyer

Hello folks . I don’t sell much on eBay but have just sold an item which had a good few bidders . The person who won has now requested to cancel saying bought by mistake . So I need to re-list , fair enough . I do think the person who wants to cancel...

Paying fees

I keep getting e mails telling me I owe £14.99 for a vehicle I listed that didn’t sell. Each time I try to go to pay it won’t accept my payment method or card. Now I’m being threatened for not paying. I keep searching how to contact e bay but to no a...

How am I informed if someone wants to buy my item for sale

How am I informed if someone wants to buy an item I am selling ?

Resolved! Missing Description in all listings?

Recently when viewing a listing the title appears, the photos appear but the detailed description is missing..The bit where the details are is now a blank field...If I use 'incognito' mode, the details are present again.. Strange... Any ideas.... Tha...

Has Global Shipping Programme been suspended?

An Ebay member in Sweden wants to purchase an item from e but is getting a message saying that I do not ship to Sweden. All my items have the GSP option shown in the listing. Can anyone explain why my potential customer is unable to purchase from me.

opened return request but accidentally gancelled it but i still want to return item HOW!

I want to return item but i have closed request by accident .how do i re open it to return item

Refund

My item is faulty the seller is asking me to close down the request for a return but I need my money refunded first

Resolved! Testing The Waters: Back After 6 Months

Good morning everyone.Well I left eBay in February due to all these contentious new policy changes. Oh and I was banned 3 times from this Forum to boot. But that's in the past.I have cautiously decided to dip my toe back into the seller's market here...

Resolved! How to i open a dispute with a seller which they failed to resolve

Seller's ad was misleading. The return postage will cost more than the item. I want a refund and have even offered i would accept 50% but they have not responded

Resolved! Simple delivery charge

Where do I find the simple delivery refund form? ebay have already taken the postage feel even though I never used it.

Buyers protection fee racket

Just bought an item for my submitted bid 0ff £12.53 and eBay added buyers protection fee off £6.78 what a complete rip off. There was no upfront warning of adding such a fee. Hope eBay gets this money racketeering sorted

Resolved! Damaged goods

I sold a record last week, it arrived at the seller damaged. She is happy to accept a partial refund, she has opened a return for a partial refund- which is fine. Does eBay cover damaged goods delivered? I am only getting the option to full refund or...

Bidding for a draw knife

I would like to bid for a draw knife but I don't have a credit card to varify my age. Any ideas? Automated chat is about as much good as a chocolate teapot.

Request for simple delivery refund ignored by ebay.

What’s the point of ebay having a form to claim back the cost of unused simple delivery labels, to then just completely ignore the request? I put 2 refund requests in to refund an unused label, both within the 14 day time limit. Never even got acknow...

Resolved! eBay Simple Delivery - Item Lost in Transit (Hypothetical)

Prior to eBay Simple Delivery, I almost always used Royal Mail, buying labels via their Click'n'Drop website. On the rare occasions when items went missing, claiming for the loss was very easy and stress-free via Royal Mail. I'm just a bit concerned ...

cannon reprint a label

I tried to print out postage label but didnt work and i am not allowed to print a duplicate

Missing item that says deliverd.

Hi I need help . Ok so I bought 2 planters seperate transactions but same seller . In the day of delivery only one showed up they both had same tracking number and both showed as been delivered. I wasn’t in but on ring door bell it showed only one bo...

Payment

I sold a vacuum yesterday and the buyer collected from my house in person and I scanned his code onto my phonewhy do I now have to wait 14 days before I can withdraw the payment

eBay site running slow

I'm not sure if it is just me, or this is the place to ask, but my eBay site is running so slow, it is like wading through treacle. I'm using a PC, all other sites are running fine, just eBay playing up. If I type in a search, it can take 30 or 40 se...

cancelling a request once a buyer has opened one

How do I cancel the request when a customer has sent an item back for an exchange, I have sent it back she has received it but ebay still want to refund and I cannot cancel the request

Telephone call from one of your agents please.

Can you please ring me to discuss an item where the buyer has not understood my questions. kind regards. Keith.

Why can Buyers post libellous comments and Ebay will not retract them

Sold a Hornby loco recently, checking my feedback today the buyer who joined ebay 3 weeks ago had left negative feedback, and claiming poor packaging caused it to be delivered broken In 25 years I have never had a negative feedback, been 100 percent ...

PLEASE HELP

I ordered a phone last week it got delivered but it still shows on my account that it hasn’t been delivered. I want to return it cos the phone isn’t as described. It was written on the description that it has 90% battery health but I received it and ...

Recalled perfume

Had a message from eBay saying CK one perfume I bought in December is being recalled as hazodorous to health! So informed the seller who agreed to refund me. He then sent a fake postage label ,so then I paid £4 to send back , now he's not responding ...

Only option to pay for postage is with PayPal but I no longer have this.

I'm trying to post a parcel to a buyer. I have selected postage but it wants me to pay with PayPal which I no longer have. No option to use my credit balance or the cards on my account? So I can't buy the eBay postage. How do I break the link between...

Click and Collect option not showing on my preview listing

I have just started to list items on my private Ebay account. I am on the advanced tool to create a single listing and have click and collect selected as a delivery option. When I preview this listing Click and Collect does not show in the delivery o...

from 80% organic sales to 0%

Hi everyone,I've been selling small goods on eBay for over two years now, and over time I’ve developed a good understanding of how things work. Typically, I sell 15+ items a day, with at least 50% of those being organic sales — no issues until recent...

homewares want credit card details

im 84 never had this before,homewares want my credit card details to make sure im old enough,.they are not getting mine,want to buy a cheap chain saw which i will only want to use for about 12 hours,so can't buy it,downright stupid,

Label

How do raise a label to send to a buyer so my parcel can be re delivered . There was an error in my address so the item was returned to the buyer who will repost once I send a label ? Thank you

Simple Delivery postage label “you cannot cancel this label”

Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...

Lost stock photos option when listing via mobile app

It used to be that when you scanned a barcode on a book, DVD, CD, etc. If eBay had a stock photo there was an option to use that instead of uploading your own. I used to find that really useful and save a lot of time for items that are in new, nearly...

Simple Delivery

Right, It looks like everyone knows already but as simple delivery is now compulsory I'll be finding a new platform to sell from. I'll leave up what I have for now but as soon as it drops off I won't re-list, unless they change it back of course.I've...

Postage fees, what about packaging?

As a solo seller who sells things maybe once every year or two as something of value because valueless/useless to myself I get stung with automated cheap delivery prices. like, I got a garmin watch for sale now with about £2.50 delivery fee. What’s g...

Request to Appeal Selling Restriction

Dear eBay Team,My name is [Russell Edward], and I am the owner of the eBay store "[rushjets]" (Username: [rushjets]).I recently received a notice that my account has been restricted from selling, but I did not receive any detailed explanation via ema...

Strange message received in my inbox

Has anyone else received this message today re an item I just sold using simple delivery.I’ve sold another item with simple delivery yesterday and no such message was received. “You are posting this order via Simple Delivery. This buyer has been advi...

Item not arrived

Tried to contact seller. He is not responding

ebay has the worst customer services when something goes wrong

well e bay nis just about the wost customer service ive ever known, amazon here i come !! had a transaction go wrong to day twice and its cancelled even though i approved the payment, there is no way to talk to customer services and sort the problem,...

Haven’t been payed

Tbh I’m extremely disappointed I sold sonething ages ago and seem to STILL haven’t got the money for it anyone know how I can get the money I’ve emailed eBay and tried to contact them but they just ignore me

Simple Posting wrongly entering weight of Parcel and overcharging

Problem with new Simple postage feature needs sorting urgently. When buyer orders multiple items each at default 1KG weight then postage weight multiplied by number items for example 6 items becomes 6 KG and charges accordingly though actual weight s...

Aramex UK logistics

Hi I have a buyer from Kuwait asking me to post to a UK address called Aramex UK.They seem to handle logistics to other countries etc. Are they safe to use?If I use this service will I be covered for loss etc as I'm not posting to same address as the...

nothing selling for over a month

the past month my sales have gone right down from about 10-15 sales a day to 1-2 a day, i have 2000 items All promoted for sale and i have been reducing all the prices to a point where i was'nt making any profit, i gave up in the end and reset all th...

Can't buy a certain item

When trying to bid or buy this item, it says "buying options, cannot bid using the app, add to watch list." I can bid and buy any other item apart from this one I'm wanting. Does anyone know why this is? Have I been restricted from doing so? Please h...

'Easy Delivery' woes...and ebay 'help' does not exist!

Right, have sold an item, ebay have defaulted on the listing (without telling me) to this 'easy delivery' by Royal Mail. They've set a size limit of 41 cms, but as I stated clearly in the listing description, the item measures 71 cms long! Now I know...

Unable to confirm order

Hello, the buyer of the order I recently sold chose to pick it up himself, so I handed the item to him yesterday and did not use the mail.He couldn't confirm the order and I couldn't get my money.

How far back does eBay keep purchase details records. I

I'm trying the find transaction details of a purchase from 20 years ago. It's a long shot I know. Any thoughts.

goods collected by buyer but item is still showing awaiting delivery

My buyer has recieved the item, but ebay say awaiting delivery. What should i do ?

Initiating an ebay claim for an Evri destroyed item

Crikey - why can't ebay make this simpler. 2 items I sent using Ebays Simple delivery via Evri have they admit been damaged and destroyed. I have refunded the buyer but Evri tell me that I need to make a claim via Ebay. But how do I do this?

Why can’t sellers use their own courier service to post sold items

Can anyone (including eBay) please tell me why I can no longer use my own courier service to post a sold item and the thinking behind that decision?I do not want to be restricted to just Royal Mail or Evri postal services.I’m quite capable of arrangi...

items wanted

is there an items wanted section / category on ebay ?

item description disappears

is anyone else having this problem it started 2 days ago 10/07/2025 ,I click on an item I can see the ad and item description it is there for 2 seconds then the item description about the item disappears ,I can still see the ad but can not read what ...

Simple Delivery

I think Simple Delivery should be renamed Stupid Delivery. We have all been shoehorned into their latest daft idea for an income stream. Some larger items I have which are over 61 cm have no option for oversized. So, do I buy the wrong postage and th...

Simple delivery

Hi all I used the new ‘simple delivery’ option for the first time and very happy with the outcome, particularly the seller protection as soon as it’s scanned at the post office. However, I’m conscious that this delivery option is only eligible for go...

Simple delivery? Whatever

Ive been a member since 2000, earning ebay thousands over the yesrs. simple delivery is a step too far , I like control of how I post my items, yesterday's example was a classic, customer wanted next day delivery, a couple of months ago, no problem, ...

Resolved! Question about eBay promotion codes

I've noticed that some of my listings have had the "15% off with code JUNE15" added to them (for example item number 326662742768), but I haven't signed up for any promotions. Does this mean that I get 15% less than my selling price if an item sells?...

Battery

How do I get help a phone battery I have bought is swollen and I believe dangerous

Listings not displaying properly: sections missing. Resolved

I started this post because today my pages were not displaying properly on Firefox. I have now found this to be an issue with Adblock Plus, probably due to an update. I expect it will be resolved soon.For information, this was the issue:The section o...

Ebay have charged me £11-55 for an item not in my recent purchases.

**bleep* useless

NO TELEPHONE NUMBER TO MANAGE PROBLEMS NOT FOUND ON YOUR TRASHY NO-TELEPHONE WEBSITE

There was a problem with an eBay internal system or process. Contact eBay developer support for ass

Why am I getting this messsage when I try to bid? I’ve cleared my cache as suggested but still getting it

Finding a seller by their name

I have a name of a seller I want to find on here , how do I do that please

A purchaser wants to cancel an order from me as they have changed their minds...

A purchaser has changed their minds with an item ..I haven't sent it yet and I'm fine with the cancellation..what do I do

Resolved! buyer claims damaged return request

so i sent a fan controller 6 month from new but no knobs to control however easy turned by hand buyer requests a refund suggesting arrived damaged i ask for pics he then states it does work but the controllers don't control the temperature I offer 20...

EVRI return to sender

Hi, I'm hoping someone can help advise me here.I sent an item via evri. They didn't even bother to attempt delivery and item was never out for delivery. Tracking updated to say its being returned to me. Buyer confirms that delivery was never attempte...

Unable to post via yodel

Hi, I sold something that the recommended postage was yodel store to door. However the item us too big, and now I need to post a different way. How do I get a refund for the postage label & how to ask the buyer to pay a little more?

Packlink. Lost.

EBay Packlink for my postage and the parcel not arrived I have proof of posting the buyer has left bad feedback and eBay has opened a case what are my options now

Ebay

Has anyone else noticed that Ebay have just stopped giving about there sellers. Whenever i speak to them they are not helpful and just read off a script. If you question anything they can get rude and aggressive on occasions. Do they not realise that...

Simple Delivery only is a nightmare, please bring bring back the advanced option before I bail!

This is awful (now there is no opt out with advanced postage option). So now, with Simple Delivery only, to be sure I won't get hit with excess postage charges for incorrect size or weight I have to now, at the point of listing not sale, determine th...

Royal Mail lost item, please help

Hi, I sold an item and sent it with the postage/tracking eBay provided. It hasn’t updated for over a week so the buyer and myself assume it is lost. How do I go about refunding the buyer and claiming for a lost item so I still receive the money? I’ve...

eBay forcing me to pay extra unnecessary postage

For several items I am selling, eBay are stopping me from using Royal Mail using MY POSTAGE STAMPS to pay for postage, and denying me the ability to mark the items as despatched. I want the choice to choose how I post the items I sell.

Resolved! Price

Hello, I'd like to understand why the price shown in the listing is never the same as the one I set when I created the listing.

Missing parcel

I didn’t receive my parcel please go through request

eBay screen blocking me from bidding asks for a security check on phone but nothing happening to cle

eBay has locked me out of normal bidding forum a second screen keeps asking fortext call or phone call not had any joy trying to get back to normal bidding screen

Resolved! Refund - Ebay has not refunded my money its been over 10 days

Hi - I contacted ebay about a Amp I brought for £295, when I received the Amp it was faulty, I could not get it to work via my computer system, normally its just plug it into a HDMI socket and away you go. This was not the case with this AMP. I was n...

Stolen delivered parcel

My parcel was delivered by Evri, tracking showed the item was delivered. It was left in a busy street on a doorstep in full view whilst I was at work. I tried SEVERAL times to contact Evri, their response was that the seller claims. The seller wouldn...

I bought an item at sellers price. After I check out and purchased the item, I was informed by email

I bought an item at sellers price. After I check out and purchased the item, I was informed by email (despite saying FREE DELIVERY) I have to pay an extra £40.00 delivery charge in my item It did not state this at time of purchase. I wonder if scam ?...

Requet my £50 coupons

Hello, i still have not received the £50 voucher by your email aftwe i completed my 1st sale.

POOR SERVICE!!!

What has happened to the once good service provided by ebay??Sellers are very slow is posting the item!! The tracking facility is not updated and gives no information what so ever!!Delivery is slow, i understand this if posting from China but 2 weeks...

simple delivery

i didnt really understand the simple deliveryso i bought postage on line for collection as im disabledand now ive realised im paying the postage cost can iget this back

ordered an item in Euros

I ordered a toilet seat in Euros wasn't a UK seller have received the item but this is not coming in my purchases for me to return Please help Thanks Shazia

Resolved! Start selling and get £50 voucher question

Hello, I’ve just sold an item and it’s delivered, just waiting for funds to come into my account in a couple days. I saw this voucher about getting £50 off a £125 order, it says available but I can’t seem to activate it. How does this work? The last ...

Can't send invoice

Tried to send an invoice today and I get a red box with the message "Something went wrong. Please try again later" - not very helpful. Is anyone else having this problem?

Resolved! Simple Delivery not working

Simple Delivery allows you to opt for home collection by Royal Mail. I've now tried this twice with the same item but Royal Mail have failed to appear both times. I've spoken with my postie on both occasions and he's said he hasn't been alerted. I've...

Return request

I sold something, and the buyer making false accusations saying the item is poorly made and fake. I showed her the screencap of the retailer I bought from. It's a well-known one, and it's impossible to be fake. She kept saying prob I bought a fake it...

My grandson’s Lego set at Christmas was virtually empty

I haven’t posted before. I’ve only just found out that my 10 year old grandson didn’t want me to know that his supposedly genuine Lego set (£65 approx) was full of rubbish and not what I had paid for in any way, shape or form. I had ordered it early ...

POSTING THE OLD SKOOL WAY

How do I get a tracking number (Off the receipt from the post office) into dispatch information on eBay and mark an item as dispatched when I send an item the old skool way of physically going to the post office and paying for postage there and sendi...

Auction ending notification

My auction ending notification has gone to 5 minutes whwn im buying and is no longer 14 minutes. Checked all notification settings and no option to change it

So i used a set of self opening spri gs on my ford focus gas struts and it has streched the hinges

How do I claim for damages to the seller in poland

Auto accept at a price I didn't input!

Has anyone else had this problem? An offer has been accepted on my behalf at a price that I certainly did not input. I look to discount to a maximum of 15% and the offer was auto accepted at a discount of nearly 50%! I spoke to eBay who would not acc...

Forced to use PayPal to buy postage labels? BLEEP!

Hi, I'm not so happy with being forced to use PayPal (dreadful company) and I refuse to use PP for anything to do with eBay. Seems I can not use my account funds or payment card to purchase postal labels.

New Item not working properly

I recently bought a new reptile thermostat & now after a week it’s stopped working , I contacted the seller who isn’t helpful at all, what do I do now with a useless item

Unable to buy items on eBay. Will not accept my land line nbr.

When entering my details eBay will not accept my land line nbr. It locks up’7

Paying my fees - i cannot figure it out!

I am going around in circles updating my card, then when I select 'pay now' it goes back to an updating card page. I gave up weeks ago as it wasted my time, and ebay have since been in touch advising that they may take action due to my outstanding fe...

SELLER BREAKING MY DESIGN LICENCE

Hi i have tried reporting various sellers on ebay all selling prints of my designs without my concent on my design pages ie cults i have set licence to personal use only which means they cant be printed for profit im at my wits end trying to report t...

EBay problems today?

Why am I getting the whirling circle of doom when I’m trying to sell an item? I can fill in the title and photos of what I want to sell, press next, and the circle of doom appears and won’t let me go any further. Is eBay having problems?

Hi my item was not received but its saying it was delivered

My item was not delivered today but it said it was delivered so where is it

I want to purchase something but it says can’t be delivered to my address

I want to buy something but states won’t believe to my address even though listed for international delivery. How do I over come this?

Resolved! How do I get in touch with someone about my payment?

I sold an item for £560+buyer protection. I paid the postage of £4.26, which should have left me with £555.74, I was only paid £549.86. Anybody have an idea where the £5.88 went or how I can contact eBay to find out? There was no listing fees. TIA

Buyer sent picture of a postage label for my package on entirely the wrong item

I recently sold a Warhammer Tyranid model and used eBay's simple delivery. It was shipped in a well packaged box. I dropped it at an Evri drop poiint on Monday 7th July and it has been shown as delivered. However the photo on Evrii tracking shows 3 p...

EBay double charge for missing posted item

Hello,I sent a parcel via eBay Royal Mail labels. The parcel went missing. I have refunded the buyer. I have since received an email from eBay saying that my account is overdue with the exact amount that I have already refunded the buyer through eBay...

Notified by e bay of policy violation

A new boxed item I listed has been rejected as a policy breach as it is classed as medical and requires a prescription. It is not a prescription item.Why then are there numerous identical items listed by private sellers.

Item not received

Hello I ordered an item using Guest check out. The item never arrived. When I try to contact seller it directs me to login- but when I log in the item is not in my ordered items list as on guest check out. Have tried contacting seller and they are no...

Buyer not collected item. what happens to my goods now in a post office Ervi delivered

So if the buyer refuses to engage with me (10 messages) and does not collect, what happens to by supposedly E-Bay backed refund for item sent. The items are expensive, and now stuck in a Post Office?

I have had an email purporting to be from DHL they want a copy of my passport to confirm identity.

I ordered an item from America through Ebay. I have just had an email purporting to be from DHL stating that they want proof of identity in the form of a copy of my passport or driving licence. If I don't send them.this within 7 days they may send th...

Return

Dear eBay Support, I received the item from seller on 3 July, and I opened a return request on 9 July because the item doesn’t fit my car. The seller declined the return request without any proper reason, and the case was closed the same day. I was n...

Ive just sold my car on ebay now the buyer wants to return it for a full refund

Ive just sold my car on ebay its paid for and collected now the buyer wants to return it saying it has faults how do I stand

Report a seller

I am trying to contact ebay customer services but it sends round in circles. I am trying to report a seller. They have sent acode to take the item to the post office. The item is a large sofa. I contacted the courier and they told me they can only ar...

Postage Cost

If you sell an item that has been listed for a fair amount of time and during that time there has been a significant postage increase. What happens with the simple delivery cost. Does this stay at the old postage price for the buyer. Does the seller ...

Postage with evri

Does anybody know how to set postage to use Evri only, it is the only one set in my postage preferences and when listing only tick Evri for postage, but whenever I sell anything, the only postal option is Royal Mail label ??

Resolved! Card for refund

Dear eBay support, I expect a refund to my account in the next few days. Due to damage to the card, I received a new one from my bank. I added the new card to my payment details and deleted the old one. I'm wondering if this will be a problem for the...

Simple Delivery

Completely killed the market on low value items requiring a large letter eg Football Programmes. EBay’s latest unthought through devastating decision.

Ebay, the Indian giver

So, Ebay start the year scrapping selling fees, great. Then they realise they're losing money so implement the Buyer Protection BS which adds a little extra charge to every item which Ebay pockets and the seller has a slightly dearer item which deter...

Scamed ebay will not help

Hi sold laptop 12.05 buyer received 16.05 according to tracking (royal mail) And claim he didnt receive opened dispute( not through ebay but hes bank insitution) after few days he changed claim for not as described!!!!! (Not receiving item apparenty!...

My item exceeds ebay’s estimate

What should I do if my item exceed the estimated size? Thank you.

No buyers description

I buy stamps on ebay and today I have looked at a couple of items with a view to buying but when I scroll down there is no sellers description just a load of sponsored suggestions that I am not interested in. I know that the sellers have written a de...

New to eBay seller account

Hi Community,I'm new to eBay seller account, there 2 major issues I'm facing.1. Where I can update the free shipping/delivery, and delivery duration (like 3-5 days delivery time)?2. I have listed an item price around £7.99, and I'm verifying it from ...

genuine products sold by China and In UK Website

Are the food sales regulated in UK? I prefer the website regulated by USA and not UK.The company imported the black grass jelly did not realise the products might not be genuine. I have seen Lan Zhou made noodles. But this is wrong spelling for the a...

Change of address complications.

I have just informed Ebay of my new address. they have put a block on my account until i provide a photo ID. I am 74 years old and do not have a passport or driving license or any photo proof. What can i do. I have been with Ebay 14 years , can anyon...