Member To Member Support

TRYING TO FIND ITEM NUMBER 387990357038

I've tried searching by the item number and also by the seller's name but can't find it anywhere. Can anyone help pease.

Change in delivery status

I've just sold a phone to buyer who lives local. Initially we agree that I would post. My plans changed and I offered him the chance to collect. Which he has. Trouble is, how do I let Ebayknow that he now has parcel. He's emailed me to confirm collec...

International posting

I went to my local post office to find out how much compost an item to America. It was £54.46. now the sale has gone through it is telling me to use packlink and to pay £83. How do I get rid of this so I can use my localpost office? im not paying £83...

Updating account nightmare!

This post may not be in the correct part of the community, but I’m not used to forums so it’s here anyway.This isn’t a question it’s an account of what happened to me and a warning to others of what might happen to you also if you do not have photo I...

Sales

Has anyone elses sales dropped off in the past 2 - 3 weeks? I just wondered what might be going on.

Buyers cancellation

So I had a buyer ask to cancel a sale this I did to find that eBay took the amount from my eBay balance - now if I didn’t have the funds they would have debited my bank account even though I hadn’t received any moneys from the buyer as I would have h...

Trying to purchase item on eBay UK from USA

I am trying to purchase the following item on eBay UK: 167517947940. The item had been listed previously on the site without shipping to USA. I have been in contact with the seller and he had started a complete new listing with International shipping...

Parcel was damaged and not been collected, been send back automatically to seller.

Hello dear!Yesterday I went to collect the parcel from Parcelforce depot. Parcel been damaged, fully opened, some parts were missing, some not matching description. I refused to collect it. Parcelforce sent it back to seller using same tracking numbe...

K1 media

hi I have sold my item and you have charged me for postage when it’s collection only so I would like a refund of £2.82 for the postage that you have charged me

National insurance number

So i was always told never give your national insurance number out. I will not. Because ebay is a world wide company who will have people hacking. So if we did give our national insurance number out? How long would it be before ebay sold our details?...

Fuel Filters for car search

Can't believe that there no filter for fuel anymore. Want to search for electric vehicles.The more they try to improve, worse they make.Using other filters now have become a tedious task

Inpost locker

Why is it hardly anyone sellers here does not have the option for inpost locker click and collect how can I get parcels sent to inpost locker?

Payment less than expected

The payouts were less than expected - charged extra for postage. Help!.

Evri not delivered item I sold

I sold the item & paid for Evri to deliver it. They attempted a delivery on 13/05/25 but said it couldn't be as courier had a problem with the address! I have followed the tracking but it seems to be stuck saying will be delivered within next 24 hour...

Request return comments

How do I delete request return comments and are they published like feedback

VAT charged between UK sellers

Can anyone advise me whether this is correct please? I am a UK private seller and have just sold another UK private seller (both of us in England) a print. When he went to pay for it he saw £135 VAT had been added?? This has never happened to me befo...

Resolved! Royal Mail

Hi all. Does anyone know if it’s possible to eliminate Royal Mail as a courier option when making purchases on eBay? I couldn’t find any articles on this topic but someone here must know how to do this - they’re an absolute joke and shouldn’t be in b...

Seller with 2 postcodes - which do I return to?

Seller has 2 x postcodes. 1 postcode is shown on the parcel sent (which I have refused to accept)Seller placed part of address postcode to make it difficult. A different postcode is shown on sellers contact details.Royal Mail are 'returning to sender...

Another Glitch?

Hello again, just logged onto Ebay website, using my laptop and.. there are hardly any photos showing so can't even view anything!Is there some Rival working at Ebay deliberately sabotaging the site because it is virtually impossible to buy or sell w...

Postage

Subject Postage hi is there anybody that can help me.Since 2018 I have always used stamps to send my sold items.I do not wish to use e bay simple delivery or the other options offered.Being a lifelong stamp collector I have hundreds of unused stamps ...

Top seller searching

Hi there simplistic question but in the search operation can you search only for 'top sellers', or is it maybe in advance search. Thanks in advance. Jc

Is it just me or is ebay becoming as impossible to sell on as amazon?

As a seller it used to be easy to get through to a human being and get help but this appears to be impossible to do now. Seriouslyconsidering leaving both ebay and Amazon as both take too much of the profits and give very little back in return!!

Why is the tracking not working

I purchased tracking on ebay for royal mail delivery. I tried tracking the package but it's not working.

Donation monthly total.

I've been donating a percentage of my sales to charities for many years. I use to total up monthly how much I had donated simple by looking at my out going payments from Paypal. Changes were made at the beginning of Nov where these payment no longer ...

Cancellation

Hi I put some things in my basket my daughter went on and pressed order I cancelled within 5 mins and it said I had to wait for the supplier to contact me. It can take till the 20th but the delivery date is the 19th it leaves me with no money and I’v...

Resolved! How to open appeal with eBay

*bleep* buyer opened a claim to return used items and was accepted by eBay. Insane thing is that buyer contacted me 1st time after 16 days from receiving delivery claiming he's not happy with some of the items and is looking for partial refund. Right...

reporting fraud

ebay really are appalling - I have received an email from someone selling on ebay which is clearly fraud and wish to pass it on to ebay... but they make it totally impossible to pass it on. I haven't purchased anything from eBay for over 4 years now ...

Buyer claims package has not arrived at collection point.

I sold £100 worth of items to a buyer on next day delivery, so it was delivered on Wednesday. Buyer messaged me on Thursday to advise it hadn't been delivered to the collection point and the collection point advised Evri hadn't turned up that day eit...

Resolved! Wrong item description by the seller

Isn't there any rules on Ebay for false advertisement? I bought a charger for Nokia 3110 but it does not fit, the charging plug is too big. The seller claims that the charging plug diameter is 3mm but it does not fit in the 3mm charging port of Nokia...

Postage errors

Hi,Twice I have posted an item to my buyer and I have paid the postage myself at the post office. Ebay have taken the money to their account and not mine. Can someone help please I have not asked for a pre paid label either times. TIA

Postage errors-paying twice!

Postage Errors. I contacted eBay yesterday to explain that I am paying for my own postage using my PayPal account but then seeing eBay has deducted the same amount from my earnings total. I was asked to send screenshots of my PayPal account showing p...

Items for sale in uk

when i type in, art deco for sale, will that be for around the world? also when i put an item for sale, will that be for around the world?

Parcel not delivered

Im fairly new to selling on Ebay so please bare with.I posted a parcel and the tracking info says its on the way and has gone past the estimated delivery time.The buyer has raised an issue with Ebay.. Do i now need to refund the buyer and contact Evr...

sold item to usa

sold item to usa on new shipping system buyer said it wont let them pay as i dont ship to usa which is mad as im in the global shipping system and had no problems before cant adjust anything once its been sold.tried asked stupid robot help which is n...

Tape holding it together .

Went to collect bike what I purchased seller had different bike looked bit old now home Tape holding it together

Seller not replying to message’s about faulty item

Seller not responding about faulty item how can I ring eBay ?

Resolved! messaging potential buyers

Does anyone know if I am able to message potential buyers ? If I have some items to sell,but are not selling,can I message another member (i.e. an ebay shop) who I believe would be interested in buying?

Hi, I have tried listing my ebike to sell but the system keeps telling me I am unable to

Hi everyone, every time I try to list my ebike it tells me that I am unable to. Very confused. Can anyone help please

Reversing a refund?

An item arrived at an incorrect address & the buyer became hysterical about it & was not able to pick it up from the address it was dropped off at as they were going away & needed the item this weekend. They wanted a refund so I procssed a refund. Th...

Payment

How do I check that my bank account details are correct before I post an item I wish to sell

Combining postage for simple delivery.

Hi,How can I combine postage cost on two items that use simple delivery? Buyer has paid for both costs, but I was hoping I could refund one of the shipping costs. Thanks

Dept and revenue

I've had no email or text from eBay them self's but keep getting email from dept saying I owe eBay £20 but dunno why

No record of recent purchace

Why can't I find a recent purchase on my account? Money out of my bank account, but no goods or record of.

Suspicious offers for item I'm selling

I've just posted a camera to sell at £1400, and I've had two offers for the very precise sums of £1189.49 and £1174.82, purportedly from different people. Obviously I'm not going to accept either, but two offers of such exact amounts feels very suspi...

Buyer return, even though no returns, buyer acknowledge the item was working on arrival.

I had a buyer that bought a used computer. I took photos of it working before I sent it. It arrived, the buyer acknowledged that it was working and then it stop working after he had upgraded the RAM and hard drive. Ebay allowed the return and now he ...

EBay balance

I have just sold my first item on eBay and I’m confused by the earnings. On the payment breakdown it states my total earnings from the item after the postage and promotion fee, then when the funds hit my eBay balance it was £12 less than was stated a...

Account buying limitation

AlertTo help protect your eBay account, we sometimes limit the amount of items that can be bid on or purchased by a single account. However, you may be able to increase the limit on your account by verifying some information about yourself.Call us to...

re opening return window

I started the return process but QR code was not sent to my phone so i closed window and tried to do it again but now it just says - "Return Window is Closed ?

Abysmal English Language Comprehension of India Customer Service Agents.

What's going on with the India customer service agents Ebay is hiring? Are they part of the company, or are they the same people who moonlight doing email/telephone scam calls? I've wasted hours trying to get sense out of them and either they have an...

Uploading photos to eBay

Hello - is anyone else experiencing an issue with uploading photos to eBay? I've been completing selling templates for a couple of hours when suddenly I upload a phot but it is not displayed on the template.

Pictures are not uploading on items

Have added a few items today but the pictures aren’t uploading. Never had this problem before, wondered if it was an eBay IT issue?

i'm a buyer and can't see any photos on listings

Is Ebay sorting this. Can't purchase anything until it's sorted. This must be affecting everyone.

no pics on listing is this a tech issue,they are not showing on any of my new listings

Cant add photos to a listing

I've listed a few items today, but on my last one, it won't let me add any photos. The boxes are just staying dark grey instead of the pictures appearing. Any suggestions please?

no images displayed in browsers - edge and waterfox

Does anyone else have problems with ebay images? Ebay neither display images in the item pages nor in my own listing page. I have not tried other section. I only get a notice on the supposed image "image unavailable".

counterfeit item,vero,trademark violation and so on the seller is not being removed even by owener

seller is selling counterfeit items i have reported him multipel times but ebay is not taking any responsibility can i know why this is being un fail i am a microsoft partner reseller develper her is the link to prove it https://appsource.microsoft.c...

Images not downloaded for listing

Anyone else having problems downloading images when listing?

vanishing pictures from listings

350 of my selling items have lost the main picture from the listings - any ideas ?

Counterfeit Barbour Jacket

I bought a 'Barbour' jacket from seller in December 2024. I recently sent the jacket to Barbour for refurbishment. They subsequently contacted me to say the couldn't complete the work as the jacket was counterfeit. The seller refuses a refund and I'm...

Bye bye eBay

I have just spent 1.5 hours trying to list items to sell after an absence of a few years. And whow! BUYERS HAVE TO PAY TO BUY ON EBAY? Really? I don't pay a shop a fee when I buy there.And now I have to use ebay controlled postage? I am disabled. I d...

sales payments

hi why are my payments from sales not in my ebay balance one minute after midnight two days after delivery?they dont seem to come in till about 9 am,is this right?

Delivery status

What do I do if u have sold an item with simple delivery, printed the label and then the buyer wishes to collect item. My funds are locked until delivery is confirmed, therefore how can I can stays to delivered?

Where are voided Royal Mail label refunds going ?

Over past five months I’ve had to void and cancel about eight labels, mostly from standing in busy post offices and realising that I’ve selected wrong weight etc. To my knowledge I’ve never seen a single refund hit my balance, nor have I been informe...

Excessive postal charges

I sold some mini playing cards for £2.00 and free p&p. eBay deducted £2.70 for postage. I explained to Customer Services that I only wanted to put a stamp on the envelope as it is so light.The Lady said she can’t refund the postage money and can only...

Resolved! Sold to a bidder in Ukraine

A bidder from Ukraine has sent a successful bid (not yet paid for). I can't send this to Ukrains so how do I cancel the sale, and avoid this problem in the future please?

International Selling From The UK - Postage Now A Complete Rip-Off For Buyers!

Ebay changed its international postage policy in the UK recently and today I realised just how ebay have decided to make a fortune out of postage. I sell low value trade/cigarette cards for about £1 each and then combine postage. A customer from the ...

Sending an invoice

Ive sold an item to someone in Northen Ireland but it wont let me send an invoice

Collection confirmed but no funds and message the same

I have sold a number of items to one person who collected. I scanned their QR code and have also tried entering the code in. Each time it say collection confirmed. My account still says Arrange Collection and funds available on certain date which has...

Postage costs.

I am a private seller and I want to list a jacket which the postage to send it with Royal Mail tracked48 costs me £3.39 but eBay want to charge £5.15! due to their simple delivery How can they do that! They are charging far to much and their simple d...

Small Parcel price now £5.15 Why is this?

As of today 15th May 2025 , all my small parcel items up to 2kg seem to be being charged at £5.15 postage

Deposit

Hi i want to buy an item but they deposit from card but the purchase failed

Ebay blocking me posting stating due to exceeded limit of sales?

Sold approx 11 personal items and none for over a 11 months. No help from Ebay. Just useless. Canceling account. Cant see any other way. Use the social media mPlace

ended

my listing has ended even though i had it on for 7 days is this an error and what should i do

item delivered at safe place and delivery proof there but buyer insisting give refund

The item was delivered on time to the correct address provided by the buyer and was left in a safe place, as confirmed by the delivery proof. I have fulfilled all my responsibilities as a seller and provided the best possible customer service through...

Avios purchase on ebay

I purchased Avios on ebay which have been rejected by British Airways. They were transferred to my BA account after paying for them almost immediately, but BA say they are stolen and threatened to close my account and cancel future flights if they we...

Fell foul of a Counterfeit Item de-listing - but it's genuine. What Can I do?

I listed some genuine, early banknotes, but I received a message from eBay telling me that the listing was removed due to their counterfeit items policy. The notes are 100% genuine. I appealed their strike, but my appeal was denied. and I've been tol...

EBay will not allow me to withdraw my money unless I download the app this happened tonight

Tonight eBay will not allow me to withdraw my sales money unless I download the app.Has anyone else having this problem

Selling

Hello,I haven't sold on Ebay for a number of years . I don't know why I can't see my uploaded photos . It says there is 4 photos there but can't see anything. Any ideas? I've cleared the cache. thanks

Resolved! How do I mark the item as shipped?

I posted my item on 9th May but I keep getting a message saying I have not posted it. I arranged the postage myself.How do I mark the item as posted? Many thanks.

Selling

Hey hope someone can help, does anyone know how I can add a drop down selection for items to sell as products I sell have different fragrances and would be easier for people to choose?

MY ACCOUNT HAS £17.06 ADDED IN ERROR TO MY ACCOUNT ITEM WAS DECLINED

MY ACCOUNT HAS A ERROR OF £17.06 ADDED ITEM WAS DECLINED BT MONEY WAS ADDED TO ACCOUNT (ITEM 14656371078) CAN YOU HELP

Postage rates all rise since yesterday, and 'Express' is cheaper than 'Standard'...?

Firstly, how can all the Simple Delivery postage rates change overnight, and secondly, in what world is it not confusing that the Express option is cheaper than a Standard option...? This is weird enough for sellers - especially as most of the 'cheap...

how to contact an human in customer service

I purchased an item that under the UK consumer rights act 2015 clearly did not meet my expectations from the detail in the listing. Ebay agreed with the seller and closed the case. It would be good if Ebays legal team read the act as a number of sell...

Collection email

My item has been delivered to a shop 3 days ago and I still haven’t received a collection email ?? I have also checked my messages on eBay. The shop won’t release my item without a collection bar code. Can any advise what to do. Thanks

Pictures disappearing from listings

As a few other are reporting, some photo's on my listings are not loading and disappearing from existing listings in last few hours.I spoke to an e-bay tech help man and he knew nothing about it and opened up a ticket for the problem. Hope it get's r...

Cant upload anything.

I'm trying to list some items but I can't even upload photos, any ideas please?TIA

Return request

Hi.I have a buyer requesting to return an item purchased on the 21st of March . Is there a time limit on returning items? Thanks

Reason for removing item

I have items for sale, I've sold an item elsewhere, so when I remove my ad from ebay there's no option that says item sold elsewhere. It only has item no longer for sale, defected etc.

Payment

I have sold an item on ebay but the postage didn’t cover sending it so paid the extra to post it the buyer has received the item and has left feedback but he said he carnt mark it as been delivered but my funds won’t be available till he does this. A...

VAT on Royal Mail parcels

EBay is charging VAT on postage via Royal Mail. That is wrong as Royal Mail don’t charge VAT.

So-called "Simple Delivery" significantly more expensive.

Forced into using "Simple Delivery". I can no longer use the courier that is on my doorstep and the cheapest for buyers. Have just listed an item. There are NO options for cheaper postage on smaller items. I checked Royal Mail website. It would have ...

I received an item I didn’t order

Hello, Does anyone know what to do with an eBay item that I didn’t order? I haven’t even browsed it on eBay. I don’t know the seller or who placed the order (no invoice or receipt inside the package; the seller is located in China). I have checked my...

Resolved! contact ebay

why is it impossible to contact ebay with my issue. i received a return back but it had items missing, when i go to the return all ebay want is for me to refund him, i refuse to refund but unable to contact ebay to sort this out

My buyers order not showing as delivered

I’m trying to help my buyer as their order hasn’t been delivered yet. The tracking shows that I posted on May 7th but not showing as delivered. What do I do?

Selling violations

Getting a bit frustrated as 3 of my listings ebay said breached policy.Are there certain words you can't use like "nautical" or "pure" as there is absolutely nothing else obvious to me.

Qr postage

Sold two items. Received the postage qr codes to take to courier Checked to see who was delivering it - one was Royal Mail the other evri. Went to post them next morning.., qr codes gone ! And shown as dispatched. *bleep* ! So I had to pay myself for...

setting postage costs as private seller UK

How can I set my Postage costs like I used to, I used to use Royal Mail Tracked 48 for the majority of listings (mainly small parcels 2Kg) now when I list anything I get policy numbers and if I want to change the weight and therefore cost of parcel I...

Return label

I bought an item but it wasn’t as described, I open a return request, the seller accepted and one day before eBay step to help he sent me a return label , but when I contacted all international carrier DHL , UPS and FedEX they said it is not working ...

Tracking issues

I cannot upload tracking no on return item. It does not allow mark as sent. Seller accepted return

Post Office not accepting QR/codes for sending.

I have used Evri before, but not for Ebay items, nor through the new Simple Postage function. I took screenshots of the QR and other code on the understanding they would use this to generate a postage label. As backup I printed off the downloaded lab...

Moving country

Hi everyome I set up my eBay account inn the UK in 2002. I moved to Canada in 2015 and it was not a problem to change my location to Canada. I have now moved back to the UK and when I try to change my location the country (Canada) is greyed out and I...

Ad for 1500 bricks

I am interested in an ad on ebay. There are 4 photo's on the ad. 2 show the items in a stone colour. 2 show the items in a grey colour. I want to find from the seller which colour the items are. ! am not given the option to contact the seller, so can...

Postage Options

Option for Royal mail 2nd class letter is not available. Can't find a work around either. I know it’s an issue. Any support would be great

Only half of the message is loading from sellers.

As the title says, every now and then I will get a message from a seller that I only half received, it will just randomly cut off mid sentence. But it only seems to happen every few messages, and sometimes the same seller can resend the exact same me...

I dont want simple delivery

Hi Im back to ebay after years away from it. I do not want the ebay simple delivery. I am a private seller. I pay a reduced fee to my employer for postage. So i charge the buyer roughly half. i.e. if I am going to send something by special delivery, ...

Damaged goods

Hi there, I have sold an item and upon delivery it was damaged in the post. How do I apply for a refund

Large price hike after offer declined

Hi All. Looking for advice. I've been watching an item for a while now, item number 325775987032, 12pcs Filigree Alloy Charms Butterfly Dragonfly Rhinestone Pendants Colorful. It was priced at £13.55. I put an offer in yesterday, expecting to increas...

Buyer says item was stolen from doorstep after yodel delivery

My buyer says he thinks the item I sent through yodel was delivered and that it is stolen. I have a delivery receipt. He has lodged a not received through eBay and they have said I need to resolve it. Do I need to contact yodel? Or do something throu...

Error in retrieving order

I ordered 1 items few days ago which suppose to deliver by today but neither are showing in y purchase history. I received a confirmation email for item. But when I click the 'Track Order' links it comes up with the error, 'Order not found. Unfortuna...

Resolved! Seller not responding

Hi, I can't get in contact with a seller. I bid for 5 items and won them all. I want to combine the postage so I contacted the seller over two days and they are not responding. I did look at there reviews and they got 5 out 5 for communication so wha...

Supporting pre IOS 16.0 versions?

Are there plans to make the App work on pre 16.0 IOS versions?

Buyers premium on an offer received for item

Hello. I'm so confused!!Can some one please help me understand what I'll receive if I did accept this offer?Do I receive £40 or £37.77?The way I read the breakdown from eBay is I'll receive £37.77 and Ebay receive £2.23? I've attached screenshots.I'v...

I sold somthing legit but the buyer is makeing ot look like ot was broken

Item was sent in its good condition and originally condition and came sent in original boxes (ring carma) and where also placed into a delivery bag. There now seems to be marks and scruffs all over then ring camra (somthing i would have never sent to...

Shipping terms

How long does the seller have to send the shipment to the buyer? The situation is that the buyer's payment is suspended by ebay and the seller is not sure whether he should send the item now or wait until ebay will release the payment and receives th...

Resolved! Counterfeit seller closed down how to get a refund

Hi, I brought a set of Marshall headphones listed with photos and details of genuine Marshall product, what I received was a very poor counterfeit. The seller had the nerve to offer me a 50% discount if I withdraw my negative comments on the rubbish ...

My page got nerfed. Can I get promotions back if I open a shop

I had a few items that got broken in storage and had to say they were out of stock. Subsequently I lost my promotions and I haven't sold anything in weeks. If I open a store can I get my promotions back? ThanksMartyn

Bid cancellation

Hi. My winning bid was cancelled before the bidding the auction ends for no reason from seller side. All I get was message from eBay that my bid was cancelled. Can he do it for no reasons?

Resolved! Sellers states make offer bid was lower than I sent. (I had screenshot proof)

Hello, I've just had really stressful and unpleasant transaction with a first time ebay seller. I sent a message to ask if would be open to an offer and he said yes. I then sent the offer using the "make offer" button. The seller then told me the off...

payment not made by eBay

Hi, I sold an item on the 2nd of April, but I still haven’t received payment. I have been in touch with eBay BE as I set up my account in Belgium. They wrongly advised me. I talked to eBay UK, followed your instructions and was told payment would be ...

Is this a scam? Last minute cancellation - but then wants to proceed.

Help!I have just sold my car on ebay - literally within the last hour.Within minutes of the winning bid being placed and the auction closing I received a cancellation request from the buyer. I also received a message asking me to give him my contact ...

No Refund received

I have not revived a refund that should have been saebt 14 days ago. How can I cantact e bay to claim this refund >

Return postage location

Hi. I bought an item from à seller with a UK address. The item arrived and upon receiving it I decided to return it. The seller agreed to a return. However, the return address for the item is in America. Where do I stand? Can I insist that the item i...

Buyer says item purchased has not arrived.

Buyer purchased a record from me on 2nd May, it was dispatched on 6th May due to Bank holiday, I have photo of post office receipt with parcel barcode number. the buyer has reported it not to have been delivered but I checked the parcel number on the...

Resolved! Private selling or a business shop?

Hi everyone x I just need advice please as I am unsure which way to go. I make ephemera, such as cards, tags, envelopes, junk journal pages and other hand made thing that all relate to crafters. I hold commercial licences for everything that I make a...

Damaged item

I have sold an item, and sent vis Evri.. they have now said it has been damaged in transit. I have refunded the item but i can't refund postage... How do i refund the postage to the buyer?

buyers outside of UK unable to place bids

Hi,I have had no bids at all from outside of the UK on my recent items, which I thought was unusual, then a customer from Germany contacted me to say they were unable to place a bid.It seems like only UK customers can now bid on my listings, even tho...

Handbag

My customer is having trouble buying a leather handbag I have for sale

POSTAGE CHANGES

I am really confused about this change to postage. I can't remember seeing the prior notification. I don't know anything about "Simple".The RM service is so easy to use - why change it?I have no idea what to do about changing everything. Mostly selli...

Lost parcel

HI, Evri have lost a parcel that I sold. Evri have admitted they have lost it. I did a straight refund to the customer without them selecting 'parcel not arrived' through Ebay. The message from Evri says Ebay will get involved and sort it out. Howerv...

Sitting on my shipment

Placed a bid and was charged for the item. It’s been a week and seller still hasn’t mailed the item. Tracking number was generated which forces me to wait until the very last day it could potentially arrive (which we already know it won’t since it ha...

Return closed by seller

I recently purchased an underwear item from a seller. Fully understanding the conditions of what wasn't ok to return, I raised a completely valid issue with the product quality as the elastic had gone after 2 wears. The selling advised me to open a r...

Seller says he did receive payment

I made the payment and the seller say he didn’t receive the pay this is the message he wrote to me No payment has been made and there are no pending transactions. The only payment pending I can see is on eBay that says pending on delivery. I don’t kn...

I

I need you to intervene and get me my money back it went through the bank account as eBay purchase and I cancelled with minutes of ordering and also sent a message to the seller not to send the item and he still did

Cancelling order

I advertised my car spare or repair Got two people messaging to buy But they decided not to buy But I’ve been charged by eBay for selling Now I’m getting emails from eBay asking for payment immediately How do I get hold of someone to sort this

Why am I being charged on eBay when the buyer has already paid for delivery?

Why am I being charged for delivery when the buyer has already paid makes no sense saying they are taking fees from my balance but I thought the buyer already pays for that because when I checked it just says labels 1 so I haven't purchased no extra ...

How to cancel Evri label

Good morning all eBay told me to download Evri label for item. The item is 2kg but 189 cm long. Evri won't take it I have booked it with another courier I paid for shipping how do I cancel Evri label

Gsp - USA

Hi had a US buyer contact me yday to say that whilst trying to buy an item off me he had been notified - he showed me the notification- the seller didn't post to US. Contacted eBay and asked why that notification as I regularly do post to US with the...

I need to cancel evri label & send by Royal Mail

I bought an evri label which I downloaded to send package to buyer but I now need to cancel that label & post by RM. Is there any way I can get the evri label cancelled.

Postage insurance

How can i put royal mail special delivery at £2500 compensation when adding shipping to my auction. When ever I put up a new sale it randomly puts either £500 or £750

Returns

I bought I recording device that has my personal information on but it does not work and can't access files I don't want to send this back due to my information on it what do I do? They offered me a partial refund but I don't think that is fair.

advertising products as UK stock that are coming from China !

Why is ebay allowing this ?Advertising as UK stock, asked for the uk address, they didn't give it, broken english in ebay message replies.Today got a text from royal mail to say the delivery is due from YANWAN on Friday.YANWAN = Yanwen Logistics is a...

Is ebay dead?

I'm hardly even getting views on anything now, very, very, few sales.Seems, for me, traffic on the site has dropped off a cliff the last few months. Is anyone else seeing the same? Does promoting listings make any difference for you?

Address

I bought a new build house 2 months ago and ebay still says it doest exist. Yet amazon does. EBay is really falling behind its competitors if this is not rectified soon il have to leave eBay for amazon.

Accidentally ended my item

Hi I accidentally ended my item

Phone verification issue

Hi, I am trying to setting up my seller business account. When I entered the phone number for phone number verification process, I got the sms on my phone but on ebay site it is showing something went wrong try again later error and no space is comi...

Sending a Bike to N Ireland

Hi,I've just sold a bike, which has been bought by someone in Northern Ireland.The parcel is oversized, ie up to 1500mm.The seller has paid £20 postage, which must only cover items on mainland UK.Ebay isn't allowing me to print the postage label and ...

collection code

How long after you enter a collection code , does it take to clear and i get my money ?

Item not showing as dispatched

Hi I've used the simple delivery QR code and it is not showing as dispatched on Ebay, any advice greatly received. Regards

Item received

I received an item in person from a seller as I needed it quicker than the postage he was kind enough to bring it down for me to my house. How can I let eBay know I have received it so the seller can get paid for it I left positive feedback already f...

Buyer wanting a refund

Hey everyone, I'm an ocassional seller on here with 100% feedback, something I'm proud of. I just sold a pair of boots totalling roughly £75 and now the buyer has messaged accusing me of selling fake goods. This is certainly not the case. Firstly, th...

Resolved! Sold & posted item, payment cleared to me, but delivery failed, item returned to me by RM what now?

I recently sold an item and sent it quickly to the buyer by Royal Mail Tracked 48. Royal Mail tried twice to deliver it, without success. Attempt 1: Royal Mail reported that the address was "inaccessible". (I contacted the buyer to advise that this h...

Resolved! Returned item

Returned item but did not reach the seller, seller provided the return label

Amazon tablet will not let me bid

Hi. I have an Amazon tablet which will not allow me to download the eBay app. EBay seems to have updated and it will not let.me increase a bid, visit an item, place a bid etc. It keeps telling me to "switch to mobile app." It has done this several ti...

Seller is forcing me to change feedback which im.not happy to do

Seller forcing me to feedback to positive when items were faulty

I sent a package without using provided label

Hello, I sent a package without using an eBay postage label. The item has been delivered to the buyer, but my payment is still on hold. Ive tried contacting customer support, but the automated system isnt helping. Is there a way I can speak to a real...

Incorrect description, return rejected

I was sold an item that was incorrectly described. Seller mentioned no return accepted buf surely that does not matter if the description is incorrect. I opened a return request that was rejected by the seller and now I have a message from ebay sayin...

Bank card update.

The chip on my bank card failed and, although it had a year or two to go, the bank renewed my card. I have tried and tried to update my card in my Ebay account but without success. There appears to be no way to contact any eBay official to resolve th...

Shortfall of refund funds

Can someone please tell me how to top up my balance so that I can authorise a return. Everytime I press the add a different payment link it just circles for ages and closes the page down. I don’t have the app. It’s so frustrating thank you

Does anyone know how to speak to a human at Ebay ?

Ebay has generated a delivery label which is completely wrong, I cant change it without cancelling the entire order which i do not want to do. The automated system is useless. I need to speak to an actual person at Ebay and Im struggling to find a li...

There is no EVRI service in Scotland, was selling for a friend.

Selling an item for a friend who struggles with EBay, the listing had her address, however the label sent to me was EVRI and they don’t offer a service in Scotland. How can I get another service address label option?

Seller won’t reply

Hi. I purchased a garden strimmer at the end of January and used it a couple of weeks ago and it seized ! I have messaged the seller on numerous occasions and they have not replied, I phoned the company today and no answer and no call back ! This is ...

item in manufacture warranty

Hi, i bought an Aovo M365 pro in Aug 2024, and now its showing an error of 17 on screen, i took to a repair shop and they said its front wheel motor problem, they advised me to claim the manufacture warranty as its still in time limit, how we go abou...

Counterfeit Item Received

I received a counterfeit item. I am due to get my money back from the seller, however eBay dismissed my initial report and said no policy violations. I appealed and they upheld their original decision. Even though they said it didn’t violate policies...

Dormant Accounts

Hi, Doe's anybody know if eBay has a time period on people not using their eBay accounts before chucking them off,I Am asking because what I sell I find these changes do not work for me and I would be stupid to carry on with them. I have decided to s...

Postage and delivery

Hi I’m new to selling on eBay everything was fine setting up my first for sale item until simple delivery popped up the problem is because of the the size of item I want to sell I only have few options for delivery companies none of which are offerin...

Postage add tracking

I had the automatic postage qr code for an item I sold but I paid extra for more cover but it wont let me upload my new tracking is there anyway I can do this

Perfume listing rejected as counterfeit even though proof provided as legit

I recently listed a new perfume I purchased from seller. I bought it based on reviews but on receipt, I sprayed it once and it gave me an instant headache, so I listed it on eBay. It got flagged as counterfeit. I appealed, sending a copy of my purcha...

Hi looing to speak to soneone regarding an item.i have nt received

Hi I'm looking to talk to you regarding an item I did not receive

eBay Interference and Editing of Item Listings

I would like to understand from the community a response to the below: Over the last few weeks there have been multiple occasions when eBay have interfered with my seller listings via adjusted delivery settings without my consent or knowledge. This h...

Transaction defects.

I have two, transaction defects. One of them, was a buyer who bought, when away from home and asked me to delay sending of a winter coat, if i remember right. That, was at his request and i did call eBay. Who said if it was at 'his' request, it was o...

Resolved! Awaiting payment on cash on pickup sale

I am not a regular user so apologies for this but I have just sold a car on ebay and I think the only option for payment I was given was "cash on collection". Ebay is now saying "Buyer hasn't paid yet. We have reminded the buyer to pay. You may wait ...

Item damaged in transit. Want RM refund but can no longer find images.

HelloBuyer advised that the item had arrived damaged and provided two images. I refunded the item. I wish to ask RM for a refund of postage and for compensation. I have gone back to my messages from the buyer but the images of the damaged items no lo...

Buyer given wrong collection address by Ebay

Hi,A buyer has just bought an item and is collecting it. Luckily she messaged me with the address Ebay has given her and it isn't my address. I've tried to contact Ebay by clicking on the item in the 'need help with recent order' and it just comes up...

Postage

I’ve just bought an item & paid postage by mistake & the item is local so intended collection what should I do?

Coded Coupons Not Showing on Listings – Worked Until Today

Hi everyone,Just wondering if anyone else is experiencing this - my coded coupons (public) were showing on the product pages just fine, but suddenly they stopped appearing today.Details: eBay UK marketplace, Coupons are still active and set to public...

Potentially dangerous extension leads from China

I recently purchased a 3m extension socket and USB block from a Chinese seller on here. It frankly looked fragile and shonky! I then saw a you tube video of a strip down of one of these by an electrician and I was shocked! The Plug is not fused for o...

Reported Iphone 15 Screen

Hi guys, Please I your help on how I can recoup my money from this eBay seller, I feel is a fraudster. I bought an iPhone 15 replacement screen from this seller which was describe as 100% genuine and original for a family member who lives overseers. ...

Klarna

Hi I need help, have recently messaged a seller asking if they accept klarna as payment the seller has agree and said this is fine, I have clicked and commit to payment of item but will now not allow me to make payment threw Ebay and says cash on col...

Item not delivered

I posted an item first class large letter not at my usual PO on 11 April 1st class paying £3.09 buyer alleges its not arrived . They have been issued with a refund . I only have a proof of posting receipt. It was clearly label written in bold in blue...

Fed up..Giving up.

Hello, all you long suffering Buyers & Sellers. This is me finally finally losing the plot.Ebay have the following info provided by me;A trusted Device.A Hello Pin and PasswordA photo bearing Driving LicenceMy National Insurance number.WHY then do I ...

cant change domestic postage option in listing items

i cannot change the domestic postage option in listing the items i need to select other couriers but there is no option coming of that plz assist me with this

My payment on holt.

Anyone can help. I need to sent tracking of all my orders around 400 to embay as they hold payment. Anyone knows how to get the tracking into a file.

Revision or deletion of feedback

I sold an item, a collection of coins, which I received no notification due to turning off all notifications for apps on my phone. I sent the coins at no cost to the buyer in return for revised negative feedback. The buyer nor I can update the negati...

Item not received

I made the payment the seller did send the phone or reply to my messages I applied for a cancellation but eBay declined it and I would like to know why they declined for an item I didn’t receive

Item delivered in person

Item I bought has been delivered by a Seller directly to me, in person.How to mark it as ‘Received’ in My eBay, please?

USA

Is anyone having issues with appearing to be in the USA? I have tried everything I know but am stumped! I ma most definitely in the UK. I di try help & contact, thought I was getting somewhere but they wanted to call me on either a USA or Canada numb...

Unrecognized charge

Hello, we have an unrecognized Ebay transaction on the cc statement. I have been unable to get the right help option and the live chat is not providing the answers. Has anyone had a similar situation and what can be done? Thank you.

Notification of a sale

I'm sure that I used to get a notification from ebay to say that I had sold an item, but that doesn't happen now and I can't see an option anywhere to 'turn this on'. It's probably easy to do but I'm going round in circles and getting nowhere so I wo...

Pay fees

Hi why i need to pay 15 pound if i dont sell jet any items on my account?

Return - Prompted to action. Yet status is "We took care of this return for you"

Hi all. Buyer wishes to return item and ebay has messaged asking for my action. I cannot do the return process as there is a message stating -"We took care of this return for youYou don't need to refund the buyer, and you will not receive the item ba...

Ebay Shop

Sales in my shop have plummeted over the last year. I am thinking of becoming a private seller as I can list for free and avoid the shop fees. Can I just change to private seller and keep all my existing listings or do I need to start from scratch ag...

A List of moans

My sales the last couple of months are down by nearly 60 per cent as a business seller thats not good.Having alot of overseas customers it now looks like ebay have removed the usa from global shipping as i have been contacted by customers in the usa ...

Postage on collection item

I'm happy to postage but how to add postage retrospectivly on item ?

Resolved! Who is responsible for postage, now?

I was always told, pre-'simple-delivery' that POSTAGE was the sellers responsibility. Because WE, bought it. is that, flipped on it's head, now. As THEY chose it and THEY, BOUGHT it?? Will THEY, have to run about trying to get through to Evri, now. o...

Resolved! Doesn't not sound right this ?

Interesting I've Bought via Buy It Now a turntable on eBay for Collection Locally. Purchaseed via Paypal.This is the first time eBay has sent me a collection code, so I've arranged a date and time to meet the seller, locally tomorrow, he states he ge...

Resolved! Refund

Hi,can anyone advise please:over one month ago returned the item but seller didn’t receive it and refused refund. All my messages ignoring.

Resolved! Sold Item not paid for - relisted

I sold an item but the buyer didn't pay. I left it for a week and then re-listed it. It now has a couple of bids but the original buyer has now paid. What do I do?

Listing removed

Wanted to sell Gloucose Reader with box and documents. EBay have removed it as they say you need a prescription and they need a number. I tried to relist it with all the information they wanted but still they refuse to list it. What is really annoyin...

Buyer paid ebay for an item not realising it was clearly listed collection only.

Buyer paid ebay for an item I was selling not noticing it was clearly listed collection only. When I tried to arrange collection with buyer it became apparent she hadnt read the listing correctly and now asked me to post item. I suggested I cancel or...

New Messages Layout has suddenly appeared but all my messages have gone

Hi. I have, as of this morning, a new ‘Messages’ Layout which has suddenly appeared. Problem is all my messages have gone and not been migrated with the new folder structure….Has anyone else got this issue?