Member To Member Support

Seller wanting me to correspond via email

Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?

Subject: Request for Messages Older Than One Year

I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...

Resolved! question from bidder

Bidder has asked me a question but I cant see where the "reply" button is in messages and ebay says to search advanced using his ident under "by bidder" but that option is not there.

Cancelled order & refund

Does anyone what happen if I have cancelled an order before the funds was cleared.

Messers

WHY CANT SELLERS GIVE THE MESSER BUYERS NEGATIVE FEEDBACK BUT THE BUYERS CAN !!!!??? HOW THE DOES THAT WORK WHEN SELLERS GET MESSED ABOUT SO MUCH !!!!!

How long are non active listings saved for

I advertised a caravan last year but took it off over the winter period planning to re-advertise now but it’s no longer visible??

Postage changes to relisted items

hi there. I don’t understand why eBay keeps changing the rules. All of my items usually automatically relist, now they have stopped re-listing so I go onto the ad and press relist and it keeps changing my postage preference. My preference on the old ...

Delivery issues

Hello I want to order an item, supplier is located in UK, also i need delivery within UK but when i want to place the order, it doeant allow me, it says the seller doesnt ship to this address meanwhile i have conted him he has no issue, i have many...

Return Request

Hi, I’m a new seller on eBay. Today I received a return request that a part is missing from the item but I already mentioned this in my description. Please guide me, What should I do now and how should I handle this return request?

Damaged goods

How do I request a refund for damaged goods

I have been contacted by a potential buyer they have been trying to send an offer through .Its rejec

I have been contacted by a potential buyer who has been trying to send an offer through on an item. I was happy to accept it but when she trying to send offer keeps telling her that I have turned it down. It never came through to ne in the first plac...

"We looked everywhere" error when I make an offer

This started happening a week or two ago, and I can see others have struggled with it. Is it some kind of rate limiting thing? Am I tripping some security script or something? And anyway, how can I fix this?

Resolved! How to view my best offer made to a seller

How to view my best offers made to a seller as I may have made an offer twice by mistake

Add a free item to my draft copy listing not yet gone live

Add a free item on a purchase on a buy it now listing that is only in draft copy and not yet gone live can anybody help with that please.

Klarna

Can anyone tell me why I have a klarna option on my listing.And if somone chooses this do they pay me in easy payments.I didnt put it on as an option but I cant move it eitherThank you Julie

seller hub postage label invoice

Hi does anyone know where i can find my postage label invoice on seller hub? Thanks.

Postage

Hi, is anyone else having trouble listing customer postage or collection only ? Won’t let me use either option. Had to list one item with free postage.

Sold my item for £15 yet payout only £9.35

Hey guys! I recently sold an item for £15.00. However, my payout for the item was only £9.35. Any idea why that might be?

Cappachino no sugar Please?

Hi, I keep coming on here hoping someone tells us they have just seen eBay has sent out a written apology to all their small private sellers about the latest changes they have made, and admitting it was all a big mistake, and that the bloke who came ...

Edit a

I am trying to edit a current listing but get an error message to say scheduled start time is in the past. How do I amend or remove the scheduled start time?

Local pickup

Hi, does anyone know why I am unable to activate Local Pickup on my listings? It only shows a locked icon when I create the listing. Thank you

Hi what is this?

Hello, the buyer wants to return the purchased item because parts are missing but the product is the same as in the picture. He asked earlier if the set includes a charger and a holder. I replied that yes, I included these elements with the item show...

My customer has paid cash on collection. How do i mark listing as paid for and collected?

My purchaser has paid cash on collection. How do I now show the customer has paid on the listing and remove it from showing "payment not made"?

Evri commercial invoice

I have a package to send via Evri to Northern Ireland, it has provide me with a commercial invoice, does anyone know if this goes inside the package or has to be on the outside for the Evri people? Also, do I need to make more then one copy of the co...

Hi I've received a QR code to send a settee back through royal Mail they don't send items that heav

Wanted to return a settee the return option was a QR code for royal mail.which is to heavy to send this way.is it buyer responsibility to send proper return back

SIMPLE DELIVERY CON

SOLD ITEM AND DELIVERED TO MEMBER OK. HE DECIDES NOT EXACTLY WHAT HE WANTS AND REQUESTS REFUND. EBAY REFUND OK BUT AS SELLER SAYS NO RETURNS , HE GETS TO KEEP ITEM AS WELL. NICE ONE !! SELLER NOT HAPPY,,,,,,,,,,,,,,,,,,BUYER OVER MOON !!!

Email scam

I have received two emails for A supposed purchase of an item Im selling. when I click through to reply, I get an error message in the app. email address of the sender is gorho1_iss5126pbom@members.ebay.co.uk is this a genuine email or a scam?!

Bought item and they havent taken to post item

Hi all I bought a ebike battery and the seller has bought the postage online but hasn't taken the item to the parcel shop , I've contacted him previously and he said he would post yesterday but hasn't. Icon the battery for £20 under what he wanted by...

Paying tax after purchasing before it’s released from Royal Mail after paying for the item

Tax on purchase before Royal Mail release item from sorting office is a joke,after paying for the item then delivery I’m now told I have to pay another 75£ on a 300£ ring for inland revenue? It’s not worth the money firstly but if you don’t you loose...

Brought an item it stopped working after 2 uses

Brought an engraver machine which worked twice. Contacted seller put in a request for a refund which they closed. Said they would send me a new machine. 4 months later said it had been delivered but I didn't receive anything. Contacted Ebay say nothi...

No Ebay collection code

Royal mail tracking shows that item was delivered to click and collect shop but I have not been sent an Ebay collection code. Shop refusing to give me the parcel because I have no Ebay collection code.

Resolved! Ebay page is missing ?

Attempting to make an offer, Ebay say looked everywhere page is missing.Contacted Seller via Ebay, Seller does not know why.

Item not delivered by Royal Mail, so to make a claim I need an eBay sale page. How do I get this?

Item not delivered by Royal Mail, so to make a claim I need an eBay sale page. How do I get this, where do I find it.

help with possible lost parcel

I posted a parcel with Evri last week the tracking says it tried to deliver on Friday and Saturday the lady has now messaged to say she still has not received the item and that she had re-directed her parcel to a pick up point not to the address I po...

using my own postage stamps

Hi guys can someone give me some info regardsto choose one's own post stamps, *************************************************** Tried to contact ebay for about one hour , but it gives a load of messages that takes you around the world tells you eve...

Buyer Requesting Refund After Failed Delivery – Despite My Attempt to Contact

Bilkul Masood, yahaan updated version hai jo aap eBay Community forum par as a seller post kar saktay hain — ismein aapki baat clear ho jati hai ke aapne timely contact kiya tha: Hi everyone,I’m a seller on eBay and recently shipped an item to a buye...

Post Code

Does anyone know why my post code is visible on my listing. When looking @ other seller's there's is not.

Urgent: Possible Scam – Item Not Received

I’m reaching out because I believe I may have been scammed. I paid for an item that was marked as delivered,but I never received it. I have checked everywhere, including with neighbors and the delivery service, but there is no sign of the package. Th...

return cost local collection not as described

hi i brought a bike it was discribed as 53cm frame size the bike is a 1957 raleigh they came in 2 sizes21" and 23" 53cm is 2mm off 21" so i assumed ebay only had options for cm or seller at a glance thought it was 53cm when measure frame size which i...

I need help

I bought a rug didn’t like it when it came, seller stated free returns. They sent a label for an address just around the corner from me, I sent the rug as requested but the recipient rang me today as they got my details from the paperwork inside the ...

Sorry we are experiencing a technical problem (500008)

Is anyone else still having this issue its been ages now happens on mine and my wife's account i can't make offers on anything at all in the app I've tried everything clearing cache and data uninstalling and re installing also had problems when selli...

Return

I started a return and hit doesn’t fit instead of faulty by accident. The item was sent was supposed to be right for what I want. The kit itself is wrong. It is not as advertised. Is there a way that I can switch my reasons as defective is also the a...

Bogus Buyers

Hi all,I’m so fed up with people putting bids on my items then not paying for them, it’s like they set up bogus accounts then disappear! Just had a bid on an item 10 minutes ago so checked them out … surprise surprise they are no longer registered ! ...

Return not received

My buyer requested a return after having the item for a week, I went through the correct channels and supplied a return label but the seller still hasn’t returned the item but e bay is trying to get me to refund the buyer saying it has been delivered...

Suspicious buyers address

I have sold an expensive watch but the buyers address looks very suspicious. It is; Rapid SS C/O Thomas DiakosHawker's Yard 21 Stonefield Wayevtn:chlx78hRuislip, Greater London HA4 0BHUnited Kingdom+44 7470 383107which is a warehouse in London?

is there a human I can speak to at ebay or is it just automated, the assistant thing is useless.

trying to list a car on ebay. i have a shop that sells other things. trying to set up a no returns policy but nothing seems to happen. i created a no returns policy and it still wont accept. I seem to be stuck and i remember ebay having agood custome...

Simple Delivery

I had several e-mails from Ebay about their new Simple Delivery commencing on the 15th April and that it was going to be mandatory to use it. I stopped listing for a week or so, in anticipation of trialling one item under the new delivery system, but...

Pressure cooker

HiI bought a pressure cooker from eBay and it doesn't work properly now and I guess it is because of the plastic washer. I asked it from the seller but they didn't respond me. How can I follow up it? Regards Farshad

Cash on collection

I won an auction, decided to collect in person and paid cash at the time of collection. However, still says payment pending on item. How to resolve? Thanks

html

All my listings have an html template for the description. This morning all the descriptions just say 'ebay' If I go to edit a listing all the html is still there but nothing displays on the actual listing. I reported it to eBay this morning but noth...

Circular saw and bladed item uk ban. Please explain how this is a dangerous weapon?

Can a machine be listed that is called a circular saw with no 'blade' The blade can only cut when connected to a p;ower supply. why do ebay think it is a weapon?

Ebay App Tells me Free to Sell ..... I'm a business seller!!

Trying to list on the app. Click on selling as usual, the blue bar says free to sell and then I have all the awful options to complete the listing as per the private selling process.I've reported it, but I never feel sure they believe you when there'...

mua on a business account.

I've set up a business account and I want to add users with permissions. Every time I add someone they get suspended instantly once they log off the first time. What's that all about? Am I doing it wrong? It seems simple enough.

My item.

I ordered an item. The seller hasnt got the item and isnt giving me a refund.

Cannot contact the seller

An item I bought in October 24 has stopped working and the original add is not available and when I try to message them it says cannot send message.the seller is still selling other items just not mine anymore.item is new so should have some sort of ...

Using a different postage method

I didn’t use the pre-populated postage method for item I sold. EBay give instructions for manually adding tracking but they don’t work. Can anyone tell me how to do this so it does work please. Navigating EBay help is a NIGHTMARE

I dont know what to do

I had sold an item on ebay, i had then had a buyer.. he had brought my item i asked for proof then joined his roblox game to give the 4 items he paid for.. he got his items then requested a refund and refused to give me the code by ignoring my messag...

Tent wasn’t returned

I sold a tent on eBay nearly brand new used once still under warranty with go out doors. So buyer said after 5 weeks it’s faulty and wanted some think knocked off it par refund I said it’s still under warranty so I sent invoice but she still wanted m...

Seller not responding to faulty item

Hi, I purchased a set of 4x4 lights from Colight in December, they are working, however one of the spot lights has bad condensation inside of the lens. I have contacted Colight 4 times directly. However they are not responding and due to being past 3...

Ebay Simple ( Dumb ) Shipping

Hello All My recent experience of accidental use of "Simple" shipping .I list item for sale BIN and thought I had added a SIGNED for service.The item is £600 . The item sells. I go to set up postage appropriate to an Item of such value. For me this c...

Postage deducted from ebay balance

Hi, can anybody please help. When item is sold I understood that buyer pays the postage charge direct to eBay and not the seller. So why have the 11 parcels I have just printed out the lables for all been deducted from my seller available balance. I'...

Sent orders but not via ebay prepaid delivery

I sold 3 items and I've sent them via royal mail, paid for by me, rather than use the prepaid evri label supplied by eBay. I don't trust evri.I've paid for tracking and signature etc but my concern is because eBay only pay the seller once the parcel ...

Seller asking me to resubmit a cancellation

Seller is saying they have a problem with my cancellation and to request again. When I try it is saying seller declined my request. Any ideas please

Rotal Mail

I am sending items to a buyer but they have had to be packaged separately, how do I generate multiple QR codes?

Buyer delivery error

Hi, I am getting this error when trying to checkout. The seller has confirmed they are able to deliver to my address and corresponds to what it says on the listing, however I am getting this error when trying to checkout. Any help would be much appr...

Need help as perfume purchased is fake

Purchased perfume & it’s nothing like the original either in packaging or smell

Givie Feedback to Ebay

Ebay has based its whole business model on the concept that feedback between buyers and sellers will create win-win rather than zero-sum game transactions. However, there is often a "Big Brother" element to how Ebay implements changes without being v...

Resolved! Best Offer Still Broken?

Hi, I just tried placing a Best Offer and got the "We looked everywhere - looks like this page is missing" pop-up. Is anyone else experiencing problems?

Maximum Bids

I bid a maximum of £6.01 for a jigsaw puzzle which had a start bid of £4.50.It sold at £5.83. What is the point of having an automatic bidding system when a maximum bid is disregarded in favour of a lower bid, Very disappointed in Ebay.

FEEDBACK

Why does eBay keep badgering me to leave feedback when I'VE ONLY JUST ORDERED THE ITEMS. Just use a bit of common sense and leave a SENSIBLE GAP BETWEEN BUYING AND THE REQUIREMENT TO LEAVE FEEDBACK.

Simple Delivery

hi, I have sold an item and used simple delivery. The buyer has paid £2.94 postagebut selected a more expensive option at £4.06 despite paying the smaller amount. It appears they hit the wrong option. Is it possible to change the label to the correct...

How do I actually contact ebay?

I am trying to put in an offer but I keep getting a "We looked everywhere" message. Also, the seller has "Or best offer" and, as I put in an offer last time the item was for sale, surely he should have sold it to the best offer as per the advert? Why...

eBay Premium Service requirements & automatic positive feedback.

I'm having a bit of an issue understanding eBay Premium Service now especially in light of this automatic feedback. Now as far as I understand it to get eBay Premium Service badge, and subsequent benefits You need to send your item with a carrier tha...

Unable to Complete Seller Registration

need help with this Payout Information Page Error Please

Upgrade to professional account

Hi I would like to upgrade to a professional account I would like to know will I get charged 35p per listing to change over as I have about 7,000 to change over to professional Also can I then choose the type of postage I use ie can I go back to usin...

Account restriction on selling due to ID

Hello my account has had a restriction put on it so i cant sell, ive been with ebay for 17 years and only changed my address twice with no problems at all, i dont even sell a lot.They are asking for ID which i have sent all formats, licence, passport...

none refund item

bought a watch but did not see the bit that the seller had put no refunds on what can i do as watch nmot working properly as he said just needed a battery

Has every ever got your parcel and destroyed it

I recently sent an item through Evri And then fight to find It hadn’t been delivered but been destroyed but stated on the website that it was too damaged that It’s hard to get a refund from them. You have to go through another of eBay’s post it becau...

BUYER PROTECTION FEES!

Surprise surprise - I'm far from the only one confused with this new set up for both buyers/sellers!!!!Ebay need to get their act together or they'll be losing customers! Ok, if they want to introduce a so called "buyer protection fee", we have to pu...

Buyer request a delayed dispatch

Hi everyone I have a case buyer requested to post on 4 May, but he paid already on 21 April, so on eBay it says I need to dispatch by 24 April. I have agreed to buyer's request in the message without knowing eBay asks me to dispatch before 24th. So m...

Collection only

I ordered an item by mistake, collection only I didn't see this until I paid for it,I've tried contacting the seller to cancel this transaction but they are ignoring me

Seller has not sent the item nor answered my messages or to cancellation request

I ordered an item from within the country and was expected to be posted in 3 days. A week later, no tracking information, no answers to my messages. I filed a cancellation request and I’ve been waiting for the seller’s response. Nothing. I need the r...

cigarette lighter

Found a lighter that wish to buy, though forgot to mark it to the saved list. All that I have is a photo of it. No seller details at all. Do remember that it was £10. Is it possible to upload the photo and then identify the listing please? Realise th...

Selling it

I don't want to.post this item it's just.for collection only how do I do this.

Funds on hold

hi, ebay have asked to provide my national insurance number, as i had sold more than 30 items, for now funds are on hold. Any idea how long for ebay to verify so my funds are relised? Thanks

Return label

I requested a refund which I have received. However I don't have a qr code or returns label to enable returning item to seller.

Evri lost the package

The postal service lost the parcel. The buyer opened a return request. What do I need to do to avoid losing money and the parcel because it is not my fault. Of the options, I can only write to the buyer or make a return. It says that the parcel has b...

Item damaged in post via royal mail

Sent a rear differential for a Land Rover item was in perfect condition when i sent it have all the photos. Now item has arrived to buyer and has been damaged in transit by royal mail . Buyer now wants to return item and get a refund . What do I do I...

Hi my ordered for a fred perry jacket is to big. Got my jacket today want to return the seller is no

I got my ordered 22 04 225 today. It's not the sizes it says label says xL . It's a big XL. Do It's to big I want to return it the seller said no. What are my right how can I get eBay to sort it out. Pay £70 it's alot off my money when you can't work...

I tried to advertise a vehicle it keeps coming up error

I have tryed advertise my vehicle i can had pictures and make of vehicle then I click continue it keeps coming up with errors

Forced to buy, Buyer Protection !!!

Why are we been forced to buy Buyer Protection?It's like finance company's forcing costumers to buy protection, witch is now been claimed back.They say Buyer Protection includes:24/7 customer service. - That we get anyway as a member.Private sellers ...

Deleting feedback & allowing Chinese sellers on eBay UK

It seems if you're generating enough profit for ebay as a large seller the small guy who gets *** on by some sellers have no recourse as ebay always side with the seller to have their negative feedback removed which is always done. On top of this the...

Hacked

Hi I think I have been hacked.i recently listed my car on eBay. I received an email saying it’s been listed yet when I click on it. It says someone else is selling it

People bidding and not paying

I have tried selling my iPhone twice the first time I looked at the person’s feedback once they had bought it and it said that this person doesn’t pay I gave them a day and I heard nothing so I cancelled the order. I then put the phone back on to sel...

The customer organised collection

A customer organised collection for packages to be shipped abroad, they have received the items and are happy. id like to get rid of the notification on my selling list.

Proving my age

I’m trying to purchase a chopsaw and keep getting asked for proof of age as it’s a bladed item. I’m 51 years old and don’t own a credit card which is what they keep asking me for. I’m a carpenter so buy a lot of tools, many with blades , this is so f...

Buyer returned item

Hi everyone, I had a buyer return an item to a wrong address, now tracking says the item has been returned to buyer... Buyer now ignoring my messages and ebay thinks it has been delivered, giving me no recourse to raise a case, I just go round amd ro...

Ebay reminders

I ordered an item on click and collect. Although I retrieved the item from the store on time, Ebay send me texts and email reminders every day to pick it up. I answer on their reminder emails that it has been picked up, but their reminder says that t...

I don't no how to return my new coat. I dont have a printer. Its saying my return has closes

I don't no how to return I don't have a printer. I make a return now it saying it closes what does that mean. New to this

Mark as dispatched

How do I mark as dispatched now if not bought a pre paid label?

system won't let me add a best offer any advice please??

I'm trying to add a best offer to one of my listings, it allows me to select it, I hit save but it doesn't appear on the listing, I've tried closing the webpage and trying again but to no avail, any advice is welcome! Thanks in advance

Request to Increase Selling Limits

Dear eBay Support Team, I hope you’re doing well. I’m writing to kindly request an increase in my monthly selling limits. I’ve recently reached the £650 limit, and I still have several high-quality, 100% authentic items I would like to list — includi...

Charity Donation not received by charity

Hi, It has now been over the 21 days specified for the charity donation to be made to the charity. No payment has been made by Paypal giving fun. We personally know know the local charity and have been waiting to see the funds enter their account to ...

messages from seller

Hello all, I bought some items from a seller, but did it as a guest. The seller has been in contact and advised they sent me a message via ebay . but when i log into my account there is nothing there? is the issue that i bought the items as guest mea...

Issues

Hi has anyone else had a issue when trying to list on the App , the whole format has changed it’s very strange as when you leave descriptions it’s not in line and if you list from a sell similar it’s even worse also can’t add an EAN number and also t...

buying

I have not bought an item for at least 5 years now and want to start buying again. I the past I always paid for my items by either British pound or American dollar international money orders. I do not have the means to pay for an item in any other wa...

Issues with Shop Link

Hi All, I recently upgraded my subscription on Ebay to a seller and it gives me access to a shop link. I have created categories and listed Items, but would anyone know why it keeps telling me "the store has no inventory available in your location" w...

Simple Delivery

So i understand that eBay are changing the way we are to send any items we have sold from 15/4, my query is that if i buy postage from Royal Mail direct its a free service (i think from reading their website) to collect it with a label but it wont be...

Have not a credit card to buy cutlery

I do not own a credit card and I don't want one. I wish to buy cutlery but it won't let me. I have used Ebay since 2008 and I am in my 70s

stationary delivery from US to UK

I placed an order from the US on 31st March. The seller shipped very quickly using ebay international shipping. I have tracking details all through to when it left for the UK on 12th April, then nothing. Is this normal. Thanks Steve

POSTING

When you sell an item and the buyer pays and ebay give you a certain date on which to post the item by . Now at what time on this day are ebay giving you up to is it midnight ?. There isn't royal mail post collection from a PO or Post box usually aft...

Buyer Protection Fee

Does anyone know whether Ebay are going to change their policy on this for low priced items such as single postage stamps?

Slmple delivery postage made me to stop selling on Ebay.

There is an item sold on my eBay site, and eBay issued a postage QR code and tracking number. I called eBay because I don't have a printer, and I am not able to take the parcel to the post office due to my physical disability. Then I called the Royal...

No QR code for collect+

Bought a few items, noticed some of them used Evri as the courier so I selected a local location for Collect+ delivery instead because Evri are the only courier company whose drivers can never find my house. For two of the items I received all the em...

Ebay smary delivery underpriced my parcel.

I sent out a parcel to a buyer and the weight that was charged to the buyer by ebay smart send was for <2kg but the actual weight is 5kg. Who will foot the difference me or the buyer?

Buyer wants refund

Hi, can anyone give some advice on an ongoing issue with a buyer I’m having.The buyer bought some trainers off of me, and after receiving, claims in his opinion that they’re fake. To be reasonable I offered to give him a full refund, but he opened an...

Dishonest buyer

I had a case opened against me for an item which the buyer claimed hadn’t been received. I gave them a full refund straight away and the case was closed. When I tried to claim the money back from Royal Mail they informed me that they couldn’t proceed...

Feedback

Hello to everyone, I would like to ask you about my feedback can You tell me why I have positive feedbacks and the percentage Is lowest thank Yesterday ? I was 93% and today 92% about feedback why please can someone tell about what for ?My Kind Regar...

Forgot to add reserve

Hello I forgot to add reserve when listing item i keep trying but unfortunately the site won’t let me I want to sell item but not give it away.thanks.

Resolved! I want to change my warehouse Address

Hello My Dear, I created my ebay seller account on the basic pakistan information . This is a reason that picked my warehouse address but i haved own United kingdom Warehouse thats address : Southampton, SO14 0AA United KingdomI want to change my pak...

My eBay postage

Has anyone else noticed a vast drop in sales since eBay introduced their buyers protection fees and simple postage ? I am struggling with simple postage rates as what comes up as the estimated say Evri rate is not what the actual cost is when the ite...

Postage for higher value items and insurnace

Hi - I’ve never used eBay before and I jjst sold a car part for £173. EBay set thr postage at £3.77 or something crazy and now I’m worries that when I send if anything goes wrong this is not going to cover the cost of replacing theitem.i couldn’t cha...

Different prices for identical items !?! IS THIS LEGAL?

Please help?I've been a member of eBay since 2005, but never seen this before.....These two universal items are identical, but 2 different prices from the SAME SELLER just for accepting Klarna. Is this legal? eBay item num 265923960125 - £33.34eBay i...

Returns

Hello, a seller sent me a broken item and I opened a dispute to return it. He sent me a return label, but I did not use it and sent the item with another courier. My question is: What is the chance that he will receive the item and not refund my mone...

Returning car wheels

Hi, I am returning a set of car wheels and tyres. The seller has accepted the return and I have been sent the postage label. However, the Post Office said they can't accept anything this size. There are 5 wheels and only one postage label. Confused.....

computer bundle not recieved

very disappointed with ebay my order was not recurved respond from seller it was delivered and case closed i am out of pocket and no computer what can you do please advise.

Age Verification !

Some very nice sellers on eBay are going to loose out, why you ask. I don't have a Credit Card to verify my age on eBay, What other options are available for me ? I certainly will not be applying for one just to purchase a set of stonemasons chisels,...

Delivery times discrepancies.

Very frustrating, I ordered 2 items from an established seller on the 2nd and 7th April still not arrived. The buyer advised up to 30 days for delivery on pre orders The items were shown as 'In stock' on the original listing!?. Ebay advised if items ...

I'm having trouble listing an item and cannot proceed...

Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...

Screenshot 2025-04-18 at 11-49-43 Sell on eBay - 1.png

Screenshot 2025-04-18 at 11-50-18 Sell on eBay - 2.png

Royal Mail Delayed Scanning

Our late shipping defect rate is out of control. We live in the countryside we ship everything next day without fail but ebay penalises us with late shipping because although we hand it to Royal Mail at distribution office ( 7 miles away they do not ...

£4 delivery fee added to my buyers

Hi I have recently noticed that somehow my buyers are now being charged £4 for delivery on everything i have listed . But i have not changed anything and my setting still say Free Postage .Can anyone help with this as i have not changed anything and ...

Account closure email

I've recently received an email from ebay saying that unless I sign into my account in the next 30 days my account will be closed! I'm on ebay everyday. I've received no such message in my inbox, only an email. If it's a scam, it's a very good one! I...

Combined postage to overseass

Glad to see I'm not the only one with this problem. You can see what's coming, they will make global shipping the only way to send overseas.And make even more money out of buyers, and loose us sales.

Scammed

I bought a hot tub last year .it was faulty sent it back they were supposed to fix motor but just sent it back...no address no name .how I'm I supposed to get help when you just keep ignoring me

Resolved! My Description not displaying correctly

My description now reads:- How to correct this?Normal0 falsefalsefalseEN-GBX-NONEX-NONE

combined items confusing simple delivery

I had put two items in the package to save time, a buyer had bought several items from me but each time she had to buy postage which is unfair on her when it would be cheaper if I could put everything in one package. Also unfair on me because of my t...

Problem with seller contact and with delivery

Hello I need talk with agent

Rudyard Kipling-You're a better man than I am Gunga Din

Hi Mentors, Must compliment you for all the time and effort you give advising people with their multiple problems on here. Much appreciated by everyone I am sure.Just asking after eBays latest big changes with their Simple delivery, Buyer protection ...

Offering free postage as a seller

If I am the seller offering Free Postage on an item I am selling and I get an offer of say £30 is it the actual offer of £30 I would recieve,or is it £30 with the postage I would have to pay as a seller already taken off?

Seller wants extra €25 shipping after I paid for item and shipping, not ok with me.

Seller:Dear customer,Thanks for your purchase#27-12960-87918;We're sorry to inform you that your order failed to ship.Because the shipping cost is increasing, the carrier requires a shippingfee of 25EUR before they can deliver this item to your addre...

Postage Policy

How do I remove Parcelforce as my default postage service?

promoted item not showing

I have three items for sale on Ebay. All show as active. Two appear in search and if I click "see sellers other items" the same two show up. The third is a promoted item but does not appear at all. Other items already have views and the missing item ...

I can't open a message from a buyer which appears in my dashboard but not in my messages

Can anyone help?

Unknown error

Last 4 days I'm trying to list the item after uploading the pictures says ,"Unknown error "Any help please

Offer received after auction start and bids have been made. Can I accept offer?

I have just started an auction and received 2 bids. I have been asked if I would accept an offer although I didn’t say offers would be accepted in my listing. Can I accept the offer and end the auction?

Seller /buyer protection and eBay money back guarantee

Does anyone have any idea what the difference is between the two of them or is this eBay’s way of recouping some of the money that they have lost from ending the selling fees I am really confused about how it all works is there a potential for double...

Resolved! Reserve

Why do I always get minimum reserve is £50 on item when listing a item.but I want to set the reserve at say for example £30 ??

EBay won’t let me upload item

Keeps saying Looks like something is missing. Please fix any issues and try again. Domestic postage cost. and won’t allow me to upload an item. Any ideas on how to resolve this?

Buyer selecting postage

Hi How can I ensure that a buyer does not have the option to select what the posatge is? I used the more complex postage in my listing but still the buyer had an option to choose what it was going to be. Presumably he chose the cheaper option to save...

Seller cancelled my purchase as price was too low for him

Hi there,Was wondering if anyone had the same issue? I won an auction for a laptop but the seller cancelled the purchase as I believe the price was too low for him.Pretty poor.Any thoughts?

Postage Label

HiI've purchased a postage label. But it hasn't been sent to my email address. How do I remedy this?Thanks.

Postage

I’ve sold an item, purchased postage label. The postage label hasn’t been sent to my email I’ve tried contacting eBay no luck. Any one have any ideas how I can rectify this problem

need help as a seller

Hello all! Im finding this really frustrating, i have so many questions and i cant seem to find the answer! 1. Discounts - i want to do an offer - buy 1 get 50% off but i cant find the option for promotions! I updated my account to a business account...

Problem buyer

I sold an item to a buyer who claims they never received the item I refunded in good faith now I have just had confirmation of delivery of said item and now the buyer will not answer messages or send the item back

selling children's items

Do you know why an ordinary private seller cannot sell children's toys or items?

motorcycle brake discs faulty bought end of 2024 and put them on just two weeks ago April 5th 2025

Am i covered for a refund or replacement as they have a rattle and binding when riding havent even done 100 miles with them I wish I had put them on sooner when I bought them last year is it too late too ask for a refund

Combined postage

If a buyer has two separate purchases, I put both the contents of both purchases into one box wrapped up address to one buyer. Do I put The QR CODES OF BOTH PURCHASES ON THE BOX OR ONLY PUT ONE OF THE TWO QR CODES. I'm double checking before I post.

Resolved! Address missing

Hi, I have sold an item, but the email notification and sold section on my eBay account does not show the buyers address etc! I have contacted the buyer, who I totally understand is slightly concerned that I can’t see details so is worried to provide...

Search filters

Does anyone know if it’s possible to go back to the old search filters? Plus get rid of the 40 or everything. Today I was looking for some earbuds and want to select certain brands to filter out the unbranded and the rubbish makes but there are now o...

Sell One Lime This Listing Layout

Hi All, It may be something I have changed, or it might be eBay, but when I click on Sell One Like This the whole layout / format has changed. Instead of Item Details, then Condition, then Tktle and Description it just appears in a top to bottom list...

Postage

Can anyone explain why I can’t list for collection only. I mark it as postage only but eBay keep changing it to £7.19 postage even though I have stated it’s collection only. It’s a very big heavy item

Postage charge wrong

I’ve sold something for £6.99 with the standard £2.94 Evri charge. The buyer is from jersey and has selected Evri but it’s £5.94 so I’m £3 out of pocket on a £6.99 item! I’ve messaged the buyer to explain why im cancelling the order. I don’t see any ...

Age veryfacation to buy edging shears, i don't have a credit card it says debit card is not acceptab

I'm trying to purchase a pair of edging shears, ebay say credit card details are needed to verify my age, i don't have a credit card, they are saying debit card is not proof. I'm 78 years old.

Ridiculous age verification

I have just been asked for age verification while trying to buy a Jig Saw, which seemingly is a blade, there are no blades included, funnily enough last week I bought a Multi Tool which came with blades no issues. I don't have a credit card, I am 70 ...

relisting items before the auction has ended

I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...

I sold an item. To release funds, I need to upload\notify Ebay that the item has been collected

I sold an item. I was originally going to use Evri to send the item. The buyer contacted me and advised they wanted to collect the item.The funds for the item are on hold until I provide some confirmation that the item has been collected. Does anyone...

Postage increase

I need to update my postage cost on my live listings but don’t know how can anyone help please

how can I buy something on ebay if I can't be present when the courier collects?

I can't be at the collection address when a 'collection code' is needed

Selling a motorcycle

I have been trying to list a motorcycle but it comes up on the screen saying unknown error.

Making a best offer isn't working

I have tried various browsers and the result is just the same a silly web page only when trying to make an offer for an item! Any advice is welcome.

Pay back VAT

Hi! I bought a product from Germany to Sweden as a company. Could I get refunded for the VAT? I have a valid VAT-number.

Hi i get fake tracking number from seller

Hi i get fake tracking number from seller.I get 1Z14V3880348739304 tracking number ups but this ship to To GLENDALE HEIGHTS, IL US not to my to my Shipping address.

Resolved! error massage

please am new to ebay and am trying to list my product but i keep getting the this error massageProduct import to your store(s) has failed. eBay error: There is missing information on your eBay seller account. https://bill.ebay.com/billing/selleracco...

Adding tracking info

I used my own labels, not the eBay provided ones, for six items sold yesterday and posted today. Now I want to add tracking info to the despatch information but after an hour of trying, I have been unable to do this. Ebay tells me exactly what to do,...

Ebay has removed my sale for a violation issue but I've already posted.

Just had a email from eBay to say my listing has been removed through a violation issue but item sold yesterday and was posted this morning , what gonna happen because by the look of it buyer will be refunded and they will receive my item for free wh...

Bank detail

I need to enter new account details to take my money out. How do I do it

‘Sneaker listings’ on new app update

I’ve just listed 5 items on the new app update (which I hate). I went onto my iPad to multi edit them and it says ‘sneaker listings made on the app must be edited individually’ What on earth does that mean? I never listed any sneakers!! Tried editing...

Resolved! Item has been delivered but status has not been changed, I can't collect.

Bought a laptop that has been delivered by DPD to a local collection point, a shop. The tracking shows it's been delivered on the DPD site. The item is also showing as delivered on eBay but I've not had notification. Contacted the seller and they hav...

Fraud

I have had someone use my bank account to purchase a £29-99 article on Ebay. I dont know what it is but it seems like a Welsh address. The bank can't help until Ebay assertains the fraud so I have blocked my account until I find out what to do and it...

Item has stopped working after 5 months

Bought a fitness tracker from eBay stopped working after 5 months wasn't expensive but I expected it to last longer, anyone else experience the same

Resolved! Bidding fiasco

Recently I was bidding on an item. Went into watchlist, that said I was the highest bidder. Followed countdown from 3 mins to zero, when it reached zero, I was told I'd been outbid, how can that be. I'd had no notification that someone else was in fr...

Misleading Seller Item Photo

Hi - can you please help me with the following? I recently purchased a lamp in the UK for £9 expecting it to come with a shade as shown on the main image photo but it only came with the main bottom piece. After contacting the supplier, I was told tha...

trying to add tracking to an item I posted, ad tracking option is not appearing in the dropdown menu

trying to add tracking to an item I posted, add tracking option is not appearing in the dropdown menu, only getting automated in contact help, which is not helpful

Failed Anti roll bar

I would like to speak an advisor relating to the above I have tried contacting the seller but the email won't send

No views on listenings

Hi , all , I’ve noticed since the last update from eBay about how we get paid for our sales, I’m no longer getting any views or very little on my listings, has anyone else noticed this or am I doing something wrong?

No QR Code but EBay says the Sale has been Dispatched

I got blank screens on pressing the Genereate Label + QR Code button - but no reponse or email - and now it has jumped to Dispatched even though no QR Code has been sent to me -

No email confirmation from my revent purchase

No email confirmation received for my purchase.

Not paid for an item already collected!

Hello, a few days ago i advertised a tool for £200 + EBay fees. The item sold immediately and EBay advised me that the item had been paid for and i need to confirm the collection in order to receive the money. The item was collected this morning by t...

Not receiving emails & sales notifications from eBay - technical issue? UK?

Hi, Yesterday sales notifications and messages from buyers were arriving in my home mailbox. Today, they are not. I know this because(i) the usual "Here's your security code" message did not appear when I logged in this morning (had to get it sent by...

Resolved! Actually a private seller

When I signed up for a business account, it must have been decades ago. Back then, the terms and policies were different from today's. I never actually have a business. I'm just a private seller. Having sold a couple of items recently, I realised tha...

Change the listing of a fixed price item on eBay.

I’m trying to revise the price and text of a fixed price listing. EBay wont let me - seems to be because the item was previously purchased and then the order was cancelled. Anything I can do?

Invoice

Hello dear ebay community i really like buying products from this website u can check my purchase list i have some issues plz resolve my issue saller not giving me reply

Is anyone else having difficulties accessing ebay

Everytime I try to search a product or look at a product , a blank page appears with an explanation mark in a triangle saying Appears im offline , I have reset my router and have absolutely no Internet issues on other sites

Age restricted

Hi I’ve had an item taken down saying you can’t sell blade but it’s a pair of scissors what can I do

Simple postage - Royal Mail

Simple postageOnce I received the pre-paid RM label - can I drop the parcel at my local post office?

Click & Collect Argos Clapham Common

Hi,Up until about 2 months ago I mostly used the Argos in Sainsburys Clapham Common for Click & Collect deliveries because it was the most convenient for me.But since then its just disappeared from the list of available stores when I select the Click...