Buyer cancellation request

[beaver.1965]

Buyer requested cancellation. I have declined. Buyer now non communicative. What next?

[arkwebus · Accepted solution]

An unhappy "buyer" may bring problems ...

If he has paid then send the order*. 

If he has not paid open a "non-payment" case after 4 days.  Buyer gets a defect if so.   

You cannot - of course - compel the buyer to pay.   

* If you do not cancel and send the item the buyer "may" invent some damage [or even damage the item] and then open a "not as described case".  You then have to pay for postage to get the item back and then refund in full.  There is no other option.    @beaver.1965 

[john1297576]

Very annoying but you are taking a risk of damage to your account.

Add buyer to your blocked bidders list, so he cannot mess up your selling again.

[beaver.1965]

Why would I be risking damaging my account?

[plpmr]

You could have a number of problems -

If the buyer reports the false positive you left them, the comment will be removed and that will damage your account.

You cannot reveal the eBay ID of a buyer.

Now you have refused to cancel you cannot hit them with an unpaid strike.

They can leave you whatever feedback they want to.

[beaver.1965]

Not easy!

[tommystrezures]

It’s not easy, but you could have made it easy by accepting their request to cancel the order.

whilst it’s a pain you leave yourself open to a potentially false return where you pay postage so then out of pocket and negative feedback.