Stollen goods

[lesleyprigmore]

I just went to my shed to  get china I'd sold.  I've discovered 2 boxes of goods have been stollen.  Unfortunately the sold goods were amongst them. Wouldn't be such a problem but I'd just paid for postage.  My concern is how will my buyer get a refund. I've messaged and explained the situation.  I really just need to speak with a human 

[*guinevere*]

Explain what has happened to your buyer. If you are lucky they will agree to cancel, which automatically  issues a refund.

Unfortunately you can't guarantee they will agree, in which case you must use Out of stock" To cancel, which will place a black mark on your account.

You may also get a negative feedback.

I'm not sure about the postage label you have generated, I feel you ought to be able to void it but I'm not sure. Hopefully someone will pop over and clarify this.

[papso22]

That's unfortunate.  You need to message the buyer and explain what has happened and then cancel the sale.  The buyer will get an automatic refund.  You will need to claim a refund for the postage you have bought. 

You don't need to speak to anyone, the processes are automatic.