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Seller News: September 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Changing DHL collection

Hello there EBay has listed my old work address as the collection point for a DHL item I am sending. I realise I should have been more attentive. Is there any way of changing or cancelling this label. Or if I do not use it and go to the post office a...

Customer collection

I recently sold an item and the customer then messaged me asking if he could collect instead as he lived local. But I can't find how to change the order from postage and he suggested that when he collects and leaves me feedback it would automatically...

QR CODE

Hi all, how do I resolve the issue of the QR code if the scan machine is saying it has expired

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Prepaid labels

Hi all I printed out the repaid label from RoyalMail, but the buyer asked me not to send for two weeks. Can I print out a new label in two weeks time

MAKING AN OFFER ON EBAY

Can anyone please tell me if ebay are to blame for the following problem im having? The problem relates to Bid/Best offer items.When i try to make an offer all goes well until i try to send the offer.The send button is not visible at all at the botto...

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Return postage charged for incorrect goods

I have returned an incorrect car part for credit using an ebay label. Ebay have deducted the cost and say I should get the refund from the seller. The seller says (correctly in my view) that the part was deemed the right one by ebay since I selected ...

One QR code for 3 items

Sold 3 bulky items to the same seller so assumed I’d get 3 separate QR codes to post individually due to their size. I only got one QR code for all 3 items. Am I supposed to send as one big parcel? And will the QR code cover this due to the overall s...

Warranty on coats

I purchased a winter coat in October last year. Today the zipper failed and it won't zip up now. The coat has been used lass than 6 months since October 2024. Is there a warranty on clothing like we have in shops? Seller not responding. Thank you in ...

Mis-leading Advertisment

How do you report a mis-leading listing? I have found a listing that on the face of it the price was was too good to be true. Reading down there was a comment the headline price was in fact a deposit not the full price. Surely EBay needs to stop such...

Uk shipping issue

I am trying to accept an offer on an auction where seller is in Northern Ireland and auction shows they ship to a UK address.When I click checkout it says I need to change my address as seller won't ship to UK. The seller doesn't know what to do to r...

Bucktons bird seed

I ordered 2 10 kilo bags of bucktons canary seed but I have only received 1 bag of bucktons canary seed can you help me please I paid 35 pounds for 20 kilo but only one as arrived

no visitors

Hello, why after entering my profile - I don't have any people entering and looking for my products (zero entries for each product), and I have a lot of followers

Successful Bidder cancels order

Hello everyone,I sold a phone last Saturday, to the highest bidder, of about 30 bids, only for them to cancel on the Sunday morning, stating they got a better offer! I did not accept the cancellation reason! What happens next?

Faulty Memory

Hi Guys, I purchased a pair of memory sticks from a seller. Unfortunately, one of the pair showed a fault, and the computer would not boot when it was installed. After speaking to the seller, I started a return, but the seller keeps dragging it out, ...

Potential scammer

A buyer with over 300 positive reviews has potentially tried to scam me. I am normally fairly vigilant about unauthentic communication and can usually smell a rat! This was different, possibly AI generated. The EBay messaging was very believable and ...

how do i get my item or refund

ive bought an item, ive not received the item. ive been sent a message from courier saying we delivered the item with a photo of it being delivered to someone elses address. ive informed ebay, the seller and the courier. ive opened a case, they close...

Unable to pay for item

Hi, I have agreed a price on an item with a seller in America and he has accepted my offer however it will not let me pay. It says the seller does not send to my location. He says he does can you help?

Possible scam purchase from overseas

Hi, I just had a new Ebay user buy an item from me that would need to be posted overseas using Ebay's international services. The item was paid for right away, however I am suspicious that it may be a scam purchase because the user has 0 rating and r...

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Wrong shipping weight

Hi everyone, I have sold speakers the speakers felt light so I selected 10kg when listing but its 14.9kg what can I do? Should I contact buyer and cancel order relist send him link or is there something I can do ??? Thanks

Postage

Hi once you click on the postage code it comes up as despatched and you can’t click on it again to take to the post office

postage

how do i post an item over 1.2m .ebay simple delivery now does not let you choose a courior ie parcelforce ,that allows you to send an item over 1,2m , am losing sales due to this ,can anybody help

Selling

It's just too hard now to sell on Ebay. I've worked with Ebay for years but these new regulations are ridiculous. For Example - to simply enter the Ebay site I have to enter my Name, my password - and then wait for a texted number to reach my phone. ...

Resolved! Seller asked me to cancel my order

Received this email message this morning."Dear Customer, I have reviewed your order and regret to inform you that our warehouse team has urgently notified us that all remaining stock of your purchased item has been damaged beyond sale. As the seller,...

Listing Views

Hello - thought I would see if anyone else had a tech issue. I have gone into my account to see if my new posts had any views and all (nearly 500 listings) are showing as having no views in the last 30 days which I know isn't the case and the data wa...

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DHL coming to collect a cancelled sale

Hi, I am a seller and the sale was cancelled.. yet DHL are still coming to pick the item up for delivery, what do I do? it isn't obvious where I cancel the pick up. The sale was cancelled straight away so I would think that would also apply to the DH...

Resolved! Issue with Linking Payoneer for Payouts

Dear eBay Support Team, I am reaching out regarding an issue I am facing while trying to complete my seller account setup. My business account details are as follows: Business Name: AURACART LIMITED Business Location: United Kingdom Account Type: Com...

Resolved! replacement not forthcoming

My item arrived damaged and opened. I contacted the seller with photos of the damage and they replied offering refund or replacement. but despite having contacted them twice more, asking about the replacement, I have heard nothing. there doesn't seem...

Buyer has not received item

Hi, what should i do in this scenario? Please A buyer has still not received their item, i used simple delivery and royal mail Item has not been attempted to be delivered Item has been stuck on "we have the item at local depot and will attempted deli...

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

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Relisting Fees

Hi there.I sell hand painted gel false nails. I have recently switched from a private seller to a business seller. I have 44 active listings at the moment. I pay a listing fee every time I list. I have noticed that I am being charged a relisting fee ...

What has happened to eBay?

I have been selling on the site for many years now, mostly without problems, but now "simple delivery" has arrived and I am getting grief. A listing that I have had for some time and successfully made sales with had a purchase last week. It is a 9kg ...

Simpler postage not working

Somebody please help!! I have sold an item and was forced to use the simpler delivery option which dictated who was going to pickup the item and what size and weight it had to be. When booking DHL to come pick up the item on the ebay app, it gives me...

Resolved! Scammed

Subject: Request for Refund – Faulty and Misrepresented AirPods Dear {Customer Support], I am writing to formally raise a complaint regarding the AirPods I recently purchased from you. Unfortunately, I am extremely dissatisfied with the product for t...

Seller requested to return item

Iv e sold an item and all the photos showed exactly how the item was and it was new and all in the box. Only opened the box to check everything before selling now the buyer has sent me photos of the item scratched and wants a return but it was not li...

Underpaid my sales

First two sales were £75 and £25. Less their charges, about £15, they paid me £16 and £25. Not anything like my sales, after charges I should have about £85 not £41 !Both sales show as completed, any ideas. I have emailed eBay but no reply yet

Vat free

I bought a wheelchair as I'm disabled and am supposed to to get these vat free but got charged vat. Why did this happen?

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Returning an item

The seller agreed to the return, I printed off the label as instructed and posted it back, but the system hasn't updated to say its been posted and keeps telling me to post it again. Needless to say the seller says he hasn't received the item back af...

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Retract Offer to Watchers?

I'm new to this so need help! I sent an offer to watchers on 2 similar thkngs but I put the wrong amount (too low!) - how can I edit/cancel/retract it?! I can't find how to do this anywhere! (They're not showing in my Offers page either) Help!

My yearly earnings so far, according to ebay are £100 more than I actually received?

I'm trying to keep under the £1,700 or 30 items selling limit per year. I find in "My eBay" my total earnings so far are £100 out, eBay say my total earnings are £100 higher than I actually got paid. It looks like postage is being included in my earn...

Post office advising label already used

When accepting multiple offers from the same buyer you can't combine postage with Simple Delivery. Buyers so far have been okay with this so no problem there. Problem comes when I take it to the post office and after scanning the first item the next ...

Ebay FVF charges for Business sellers

Hi, I have recently started selling on ebay and registered as a business seller. The FVF fee I am paying per sale takes all my profit margin and I have to sell nearly cost to cost. I have read on the list that the fee to be charged for my category is...

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Resolved! Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Dam

Hi, I’ve recently sold an item, it has arrived with the buyer but damaged, damaged during postal delivery, can anyone please advise? It was sent with Royal Mail 48 tracked through simple post, I have issued a full refund, can anyone advise about my o...

Dangerous product

I purchased some smart bulbs and within a few days had an email from Ebay telling me I shouldnt use them as they were found to be dangerous, this was confirmed via .gov website. I contacted the seller who was not interested and told me they are safe,...

No going to arrive

Brought an item and I know it's not going to arrive, the seller has provided a tracking number but won't post and the item is now relisted multiple times, the feedback now shows this is a habit and the seller has no intention of sending, and only pro...

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Change of personal details

I have changed my name following marriage. I have changed this in my account but when Ebay produces invoice to send to a buyer, it still says my old name. I can't find out how to contact someone to ask about this. The automatic chatbot doesn't unders...

Dhl postage

Hello.So I've sold a kayak on here, preferred collection only. But Ebay offered a dhl option. It's now been sold, but its to big for dhl delivery. How can I change the delivery option to cancel the delivery collection and mark that the buyer is picki...

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faulty phone

i bought a cheap phone for my daughter which was a Apple iPhone 5S 32GB Unlocked Silver Boxed Matching Serial Numbersin total including postage it came to £21.45the phone didnt work and after trying to recharge it for 24hours, it still hadnt charged....

Listing limit I do not understand why I am being penalizespd. Selling regularly, no complaints, do n

I cannot find Royal Mail to use for delivering parcels. I do not want to have to use labels. I do not want Evri, Royal Mail with labels . I do not want Simple Delivery. Just plain Royal Mail 2nd Class. Where has it gone? Why am I being coerced into c...

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Resolved! Combine postage after buyer paid

Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you

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Deliver item myself

Hi, I just sold an item with postal delivery paid for by me. I notice the buyer lives near me and it would be easier to deliver it myself. Don’t see anyway to chance the delivery method and worried that, if I deliver it, there will be no proof it was...

Delivery

Hi been ask to delay posting by two weeks buyer on holiday I all really printed the label for posting and I still use the prepaid label in two weeks time label from royal mail thanks

eBay balance unavailable for payments

Have a positive eBay balance and this is being offered as a payment method to purchase items but when I try to use it I keep getting a message that says "Your payment didn't go through. choose another payment method" Why can't I use my healthy eBay b...

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

False notifications

I’ve received a notification from eBay saying someone had made an offer on something I’m selling, so I click on the offer to accept it and gives me the email of the person but says no offer has been made and no other prompts to further it. Any ideas ...

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Lost item

I sent an item using the suggested method by eBay and downloaded a label from ebay. The buyer has not received the item I checked with the courier they believe it to be lost. What do I do in this situation who is responsible for refunding the buyer m...

item broken upon delivery

I recently sold an item and the buyer has informed me that it arrived damaged. They have provided photos showing the item broken upon delivery.The item was shipped securely and in good condition from my side. It seems the damage occurred during trans...

Seller removed from Ebay

Hi I had an order go through but then EBay didn’t like the sellers profile so deleted it. Now I have no way to contact the seller to see if the item will actually arrive. Do I have to wait until the expected delivery time before asking for a refund?

Ebay Returns Issue

a few weeks ago I bought a copy of pokemon emerald on ebay, it was sent to the wrong address, and I had to retrieve it. When I opened it there was nothing in the parcel and I'm pretty sure it was a scam. I opened a case and seller accpeted returns, I...

Refund cons

I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...

Evri Parcel Lockers

Anyone else having issues with posting using parcel lockers? I've used the quad lockers for Royal Mail with no problems. But I currently have two Evri parcels that I dropped off in different quad lockers - one has been in the locker since Saturday (a...

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Item sold onto a third person then damaged

I sold an item on the 24th August two days ago I received a return request from the buyer. They had sold the item on to a third person and that person has damaged the item and returned it to the first buyer. The first buyer wants to return it to me a...

Item received and also refunded

My customer received their Item, albeit a little late. But they also claimed a refund, which they now have. The customer has provided me with evidence of the item received. How do I now get eBay to pay me for the item?

Acknowledging Receipt of Goods

I recently bought some items and collected them. So that the vendor can get paid I must confirm through ebay that I collected the goods. I have tried without success to figure how to to do this. Please advise.

23mm Sewer Inspection Camera Head Professional IP68 Waterproof Pipe Drain Endosc

Hi, I sold my item 23mm Sewer Inspection Camera Head Professional IP68 Waterproof Pipe Drain Endosc, but the buyer decided that he wants to return it. I confirmed the return and refund and payed for the return postage. Some time later, the buyer aske...

Pre Printed labels

Hi, does anyone know when setting up a listing to sell an item, Can you select an option for royal mail to bring along a pre-printed label when they collect the parcel.I know you can do this if you book direct with Royal mail but is it an option that...

selling

Why are none of my items that I am selling not showing in searches even when promoted? I can search on different accounts and not find a single one of my listings

Return

Hello Iv spoken. To ninja to return my ninja wood fire as it broken and I have a year garentee with this product but the return window is closed

global shipping

Global shipping set up for all listings ,but when someone bids and goes to pay ,a message keeps coming up that postage hasn't been set up ,on double checking the global shipping is in all listings and this is happening frequently so is this another g...

Buyer thought item was different colour. EBay accepted their reason under Money Back Guarantee?!

Long story short, I sold a hoodie on eBay and listed the colour (navy blue) in the item specific and listing description. The buyer filed a case under eBay’s Money Back Guarantee saying they thought they were buying a black hoodie and not blue and cl...

Postage label paid and used by accident

This message is about item number 267401582779, I did not intend to use the postal method as set and did not realise that by printing a postage label it would automatically invoke a charge and set the collection and delivery process in motion. The re...

Buyers Cancelling High Value Orders

Has anyone else experienced this? I have sold five high value items (mobile phones, watches) in the last month or so. Twice the buyer has not paid. Three times the buyer has asked to cancel almost as soon as the auction is over. It feels far too coin...

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My Buyer only received 1 of the 3 Items I sent via DHL, as package looks to have been opened

I sent 3 large items that were all packed individually but then taped together using gaffer tape. The buyer has now received the package after having to wait 2 weeks with DHL, and from the pictures he has sent it looks like the bottom 2 items have be...

Resolved! Receiving from abroad that is damaged, I paid custom's charges

I bought a item from Germany that was £218.74 that was damaged and parts was missing, the item is no good as is, I plan to return the item, I cant see a problem returning, the issue I have is I had to pay custom charge of £75.42 To royal mail before ...

VAT charged a second time on arrival in EU, shipped with Ebay International from US

Order departed from US, entered Europe via Germany, got relabeled by Deutsche Post, and upon arrival in Ireland, Irish customs charge VAT a second time. I assume relabeling might be the issue.I spent hours chatting with ebay support: got kicked off w...

unable to use local post offuces

I used ebay's print a postage label service but I am unable to post the item by Royal Mail. I have been to three different local branches and they all declined the item due to its size. My only option is taking it to the main branch but since there i...

Problem selling 3 identical items

A potential buyer has made an acceptable offer for the 3 identical items I have for sale. He tells me that he is having difficulty making a multiple offer. Does he have to make 3 individual offers for the eBay system to work?

Safety recall

I bought a fly catcher and I have received a recall message. I have contacted the seller and they can't find the item and need more info I have sent a photo of the item and purchase. I need help but I can't get to talk to a human assistant I just kee...

Cant transfer my cash funds

My funds have been available for sale for 3 days, yet i am not able to withdraw cash. I only got a message back to send a copy of my screen. I have not experienced this before I had to very my accounts a few weeks ago . Is this how it works you now s...

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Sold items still showing in active listings.

Hi, I have an issue with items I have sold remaining on ‘active listings’.I raised this back in July, and promised a reply in 48 hours, nothing yet.I have tried deleting them, but they come back. Makes it difficult to keep track or work out what item...

fraudulent schemes on the part of buyers.

I have offered all possible legal options for returning the product as described in the eBay rules, but the buyer categorically refuses to cooperate, claiming that exchanging bank details so that I can transfer the required amount for the shipping la...

Accepting a buyers offer is NOT WORKING when I have ‘time away’ selected - can anyone help please?

I’ve been away for a couple of weeks, and have selected ‘time away’ allowing sales whilst I am away on all my listed items. On two separate items, buyers have made an offer which I have accepted, but instead of the buyer being charged straight away, ...

Click & collect for sellers

My buyer says he chose click & collect when he placed the order, but the despatch label only has his home address on when he says he chose a post office for it to be delivered to where he could collect from. Does anyone know a way round this ?

Returning an item to a different country

I purchased a T Shirt from a London based seller Now need to return it as it’s not correct size .Seller has it set up to return it o China at my cost, the cost of return to me is double the cost of the item. Seller does not respond to question. How d...

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  • 5 replies
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Combining postage with Simple Delivery

A buyer has won three autographs in three auctions offering Simple Delivery.I've stated all over my listings that combined postage can only be offered if the items are paid for at the same time, as this is stated on eBay's Simple Delivery guide.My bu...

Listing 2 Pairs of Trainers as one item

Hi,I have 2 pairs of trainers listed and someone has offered to buy both of them. I can list them as one item, which is easier for me and the buyer, but how do I know if the postage label will be correct as the weight will probably only account for o...

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  • 175 Views
  • 1 replies
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Meta Quest warning

BEWARE. I bought a new, unopened, Meta Quest 3 VR headset on Ebay for £336. At this point you may ask why so cheap, a question I should have asked myself at the time but it's too late now. The headset arrived and was perfect until the seller reported...

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  • 307 Views
  • 5 replies
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Evri postable

Good morning I was recently looking through a private eBay selling account and I noticed they offer evri postable on most of there items but even when I opt out of royal mail and only leave Evri and picking large letter it still shows as standard tra...

Withdraw Button Greyed out and won't work

After waiting 2 weeks for "eBay security" checks when adding my bank account details after selling my bike. I now can't even withdraw my funds. I've look through videos forums and everything. I've cleared my safari cache, there isn't a possibility to...

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Policy violation

My listing, a WW1 shell casing has been removed for a policy violation.Why then, are there several identical items being traded. I used the "sell one like this" function for a recently sold ammost identical item to assist with my listing.Many thanks

sending potential buyers offers

Over the last * 9 months ive probaly sent offers to at least 300 potential buyersgenerally beetween 15 % and 20 % reductionsome of them with multiple " watchersnothing ever comes from theses Does it work for you or is it just me

Restriction

I’m looking for some help please. My son created an account in 2023 (he was 17 at the time), I understand from him it was suspended which I presume was likely as it was a new account and he didn’t respond to a contact message within 30 days. He has r...

Searching

What do you guys think of the fact that ‘back to search results’ feature (a simple easy click) has been removed from e-bay which helped tremendously and so simple to use.

Feedback rating

Help please! I've just come back to eBay after several years away. I used to have 1000s of positive feedbacks but now I seem to have nothing! How can I check?

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Bank detail confirmation time?

Hey all, So I set up my account a few weeks back and I've made a sale already... I've set up my bank details and had the penny go in and then come back out as a test transaction. How long does verification take? As this seems to be taking much longer...

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  • 142 Views
  • 1 replies
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Getting payed

On Sunday I issued a refund to a buyer because the sphere he bought off of me got lost in the post only for it to turn up on Monday Morning, how do I get my money do I need to get him to return the sphere then resell it.

Said out for delivery 6 days ago. No further update

I have an item going to the eBay international hub in USA. It said it was out for delivery on 10th September. That is the last update on the tracking. No scan to say delivered. I’m guessing my item is now lost I’ve asked the seller to chase it but is...

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  • 190 Views
  • 7 replies
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Issues with my listing

Yesterday I created my business account, posted my products. Today my customer said that she couldn't find my products on the search bar. Even i saw on my lists say its active, but couldn't find on my search bar when I use my product name. What is th...

refund for incomplete order

I ordered 6 Labubu dolls and only 5 of them arrived. The seller did not have the red doll so that I could send the missing one. They offered to send me the blue one and specified the date by which it should be delivered. There was always a deadline a...

Account Issues- We have offers in the messages but when I click to respond it says there are none

I'm hoping you can help.... I can see offers being made on our items in the messages but when I click to respond it says there are none. I've tried deleting the cache and cookies which hasn't helped. The account is connected to a teams one, but it's ...

Resolved! Notification of Safety recall

I have been notified by EBay that a product i have bought is subject to a safety recall. I have concatenated the seller and they say that the item is not subject to a recall but will not provide me with any details that confirm this. If you follow th...

Buyer opened a case "not received" then the following day they received. Ebay still holding funds

Ebay have since emailed to say if I don't resolve the issue they will refund the buyer but I have had a message from the buyer to say they have the item and they are happy with the item. but there is no way of telling Ebay so they release my money an...

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