Member To Member Support

Customer has paid but wants to delay postage

Hi, I have sold an item. The customer has paid but wants me to delay postage for 2 weeks due to holiday. I have no problem with this but item keeps saying overdue postage.... what can I do to solve it and not get performance penalties..... thanks P

Nectar Points

Can they be collected or converted on ebay, as despite the site saying it can no longer be done, over on the Nectar website, it is now saying ebay is once again a partner ?

Doesn't not sound right this ?

Interesting I've Bought via Buy It Now a turntable on eBay for Collection Locally. Purchaseed via Paypal.This is the first time eBay has sent me a collection code, so I've arranged a date and time to meet the seller, locally tomorrow, he states he ge...

Anything wrong with the name "Lockheed"?

Bidder says he is being prevented from bidding for this item and requests me to remove the name. Lockheed is a well known aircraft manufacturer and there are many listings in obey including that name.

Resolved! Changing Tracking Details After Posting

Hi Folks, I have just sold an item and purchased the postage through eBay, which meant that the tracking was automatically uploaded.It turned out that I had forgotten to check the weight of the parcel and had to pay again at the Post Office, which me...

Resolved! Item still not dispatched 3 weeks later

I bought an item on 18th April and estimated delivery given by ebay was 23rd - 28th April, however the seller mentioned in description that it can take a few days to a week to process and dispatch items and as I had ordered before Easter weekend, I k...

It's impossible to contact customers I have sold to

Hi there.Please help.Is anyone having trouble contacting a customer when they have paid for an item.I have always contacted them to say "Thank you" for their purchases.The message page comes up when you choose the item you have sold and then contact ...

No label, but ebay says posted. How do I speak with someone. Just keep going back to the same page.

Please give me a phone number.

Credit card to pay for chisels

I am trying to buy wood chisels but ebay say i need to verify my age with credit card details. I do not have one, and cannot continue the purchase without verification, i have had an account for many years never had any issues in the past, any help??

Collection

I've sold an item, and I'm pretty sure the customer has put it though as delivery but wants collection. I can't see an option to 'swap' it to collection. I believe there is a qr code to scan but I can't find anything related to this in the app. Any h...

Combined postage

Great News combined Postage is BACK

Bidder from abroad won auction , yet the description of item states will not ship abroad

I listed an item and in the description states i will not ship abroad.A Bidder from South Korea won the auction. Can anyone advise what happens next please? Thanks in anticipation

Postage Insurance for a bike with a value of £800

Hi, I am looking to send a folding bike in the post and see an option for Parcelforce 48 hours at around £13. I know this will be tracked but does it cover the cost of the bike if it is lost or damaged? If I look on Parcelforce website directly its m...

Verification ID

Hi, I have just moved address, & updated eBay with a new address, but I have been asked to verify account with ID before June 8. I have uploaded front and rear images of my driving licence, but I wondered if any of you know how long this takes to ver...

Defective seeds (3 different packs, same seller) received but I obviously can’t return them

I purchased 3 different packs of vegetable seeds from the same seller, not a single one from any pack have germinated, I grow these plants every year so know what I’m doing. I have contacted seller but they are ignoring the issue, understandably I re...

combining postage and partial refund

customer has just brought two items and i want to merge both items so i can send together and give her a partial refund on her postage . can anyone help ?

Resolved! Should I decline a return?

I just sold a hand made item to someone who has just started a return request with a message saying 'item is nothing like the photos'However the item is 100% identical in every way and they are trying to pull a fast one. I have a suspicion they didn'...

Cancel a purchase by international buyer

How do I can cancel a transaction where someone from USA has purchased an item but I haven't said I use the Global shipping system so don't want to ship and they haven't yet paid?

Seller agreed to different price after sale

I recently bought 4.5 packs of floor boards. After the sale the buyer said it was only 3.5. So agreed too 100 instead of 125. How can I pay the different amount. Payment is pending with eBay.

Restricted airgun listings on eBay

Airguns are constantly being listed on the eBay UK site despite its rules on restricted items. I have already reported two listings that were for sale but although eBay has removed these two items when reported it would take hours to report each indi...

Energy Performance Certificates

Hi, can energy assessors advertise EPCs on eBay? Thanks in advance, Paul.

Simple Delivery differing quotes

I have two items for sale, similar weight and dimensions. I've chosen Royal Mail as my courier of choice. One item offers £12.35 standard tracked with delivery in 1-2 days, or £15.18 Express tracked with delivery in 2 days. The other £7.25 standard d...

Disputing a return

I sold a used Gameboy Advance SP that I put in a new shell and replaced the screen from another old Gameboy (I did say this in the listing, I was very honest about what I'd done to it), and it was delivered on 26th April but I have just received a re...

Fake or Faulty parts

Can anyone give me some advice. I purchased a fuel pump valve for my car. It was described as a genuine Bosch part and had a 12 month warrenty. Purchased in March 2025 and only just recently got it fitted. The part does not work, my mechanic says it ...

Bank card update.

The chip on my bank card failed and, although it had a year or two to go, the bank renewed my card. I have tried and tried to update my card in my Ebay account but without success. There appears to be no way to contact any eBay official to resolve th...

Changing postage after payment?

Hello, I had a buyer purchase an item that had evri postage and and automatic postage label which registers on Ebay when it has been scanned/posted. Buyer has now asked me to send Royal Mail, how will ebay know that I have dispatched item and am I gu...

simple postage

why do people moan about simple delivery you can make a choice just follow the postage instructions

Automatic relisting

Hi, how can I stop automatic listing for my items which haven’t been sold. I didn’t even realise I had clicked on something which gave this instruction. I’ve read others comments online and have not managed to find cancel button for this, like others...

Raising a international returns label as a seller

Hi , I have sold an item that the buyer wants to return which I have accepted. The buyer lives in France ,and I have to get a postage label to him. When I go to the returns page it requests I enter a label ,and the tracking number. How do I sort out ...

Feedback

As private sellers of little significance we have fully embraced simple delivery. It is fair that customers can decide their shipping cost and provider. This being so it is very frustrating that this third parties performance, in the negative, can be...

Buyer in the U S won my auction which is listed under GSP however no postage costs were added

The buyer contacted me to say he can't pay because ebay haven't added postage fees for GSP, spoke to an agent who says the problem is from Ebay US ,very frustrating as can't see a solution ,US are saying I need to send postage fees but I expected it ...

Wasting Time I hate the waste

I dislike that when seeking genuine products, in this case Medals, I am frustrated by the volume of Medal Roll Lists as I scroll down through the Product Category in 'Militaria'. Non-Original, Copies, replacements should have a separate category or a...

Simple Delivery

I wonder if the policy makers at E bay have lost all common sense or their only avenue for ideas is the President of the USA. Firstly they introduce Buyers Premium which i do not see as providing any other service than was already provided. As a sell...

Stopping Auto Relisting

Can anyone help? I'm trying to stop automatic relisting on some items, which should be easy, but I'm stuck. The eBay site says find your item under Selling-Active and select Remove Automatic Relisting from the More Actions drop down. Except there is ...

Paying for item with eBay balance

I have been told that you can’t pay for items purchased with eBay balance as I am a business seller ,is this correct

Ebay is dying fast

So has anyone else found that Ebay has fallen off a cliff? No engagement, no sakes. Can anyone see it rallying or is this terminal decline?

Tracking issues

Hi, I currently have 2 items outstanding for payment which have both been received (seller confirmed) however, tracking information still say item has not been delivered (over 4 days ago). Seller says item has been marked as delivered, but eBay will ...

Refund

HiThe seller canceled the order but I didn’t get the refund. I tried to contact the seller but there is no response What to do?

Sell in every country but USA ?

I have listed many items that are for sale on a buy it now price of £49 and added global shipping to my listings, here is the thing it lists it in every country but USA or EBAY.COM ? Anyone else having this issue? My account in good standing and none...

Posting & Creating Labels

It does not let me generate a label but label been paid already. What should I do?

Businesses fees v private sellers

Do you think it's fair that small business sellers pay around 16% sellers feesAnd other small businesses using private accounts pay NO fees ..I'm small business i pay around 16% per selling a item plus ebay shop, and other small businesses on private...

Fake Perfumes

Seems to be so many fake perfumes being listed on ebay recently and its not rocket science to know they are fake being the UK retail price is £118 and sellers have them listed for £25 including postage but ebay are not removing even when I report the...

Restricted account payments on hold

Ebay for undisclosed reason restricted my account, all my items ended, unable to list. All payments on hold.What to do in such a case?

Age verification

I don't have a credit card, but have bought on ebay for years, went to pay for a spears repair chainsaw today, age verification notice cam up! Never had this before! It said a visa card is not acceptable as a age verification! So now I can't pay for ...

Postage labels

Is there any way to make the labels smaller when printing to put on small packages?

Winning auction ended

Hi. Was winning on an auction when the seller removed it. Contacted the seller and he said sold it on marketplace for a higher amount. Is this how eBay normally works? Where you can just end auctions when bids have been made?

Resolved! Buyers protection fee

Is the customer aware of eBay's buyers protection fee when they purchase a product? Does it show up on their invoice?This fee is killing businesses everywhere!

seller

A buyer has bought something off me and wants it shipping to a different address. this person is a seller themselves.Please advise

Cancelling

Buyer asked to cancel I went to click cancel and I pressed the wrong button now it won’t let me cancel someone help please lol

Ebay has blocked my items . Says the are bladed but they are not

Ebay has blocked my items from being sold. The items infringe there v#bladed ites police, however the items do not have blades they are simply springs for use on gardening secateurs. I don't sell any bladed items

Item delivered but eBay showing as not and

Item has been delivered but status showing as pending payment is being withheld. Contact us on eBay is sending me round in circles

Too few days to dispatch rule for private sellers

I am really upset with recent changes of dispatch day’s policy. I am a private Seller, and a regular person that jungles work and family.However, because Ebay is too keen to compete with Amazon, our days to dispatch allowance is melting away like a w...

Seller won’t refund a defective product

I bought a refurbished coffee machine but on receipt, the machine wouldn’t dispense the correct amount of coffee and then it seized up and completely seized up. The seller is refusing to give me a refund because I had to change the plug, as the one s...

SELLER SENT RONG ITEM (TRACKED) I RETURNED AND EXPECTED CORRECT ITEM

SELLER GAVE TRACKING DETAILS TO E-BAY SHOWING PARCEL DELIVERED , THE WRONG ITEM!SENT BACK AT MY COST SENDER WILL NOT SEND CORRECT ITEM, DESPITE E-MAIL EVIDENCE BETWEEN ME AND SELLER, BECAUSE HE SHOWED THAT AN 'ITEM' HAD BEEN DELIVERED THEY FOUND IN H...

Buyer received a different item to what I posted

Hi, I posted a jacket to the buyer which was delivered on Thursday. I received a message today (Saturday) that the parcel contained some make up. I used ebay postage (through evri) and I really can't afford to lose £100. Obviously it's been swapped i...

Why do I lost money for a parcel lost in delivery?

Seller protection, what is it if I don't get my money back? Why do I lose money for a parcel lost in delivery? I have had to pay the money back but who pays me? I never got chance I was just told the parcel had not arrived we are paying the money bac...

Buyer collected from me

Buyer collected today, I scanned QR code which it accepted. Because later it still hadn't changed status, it still said awaiting collection and scan QR.. I contacted buyer and he gave me the code digits. I've entered them again, and it's still saying...

Price ...

It has been brought to my attention that all of my listings are more expensive than I have listed them? Approx 20% more on every listing? I have no idea how long this has been going on. This would explain why I'm not selling as much as I was. Who aut...

GSP from UK to US

Im having issues with my listing not showing that i ship from the UK to US with GSP. Ive looked at the countries and US is not listed and ive looked at countries excluded and the US is not listed. Any help? Thanks

Shipping from US to UK

Im trying to buy from a seller in the US (Im in the UK) but it says "Unfortunately, this seller won't ship this item to United Kingdom. You can: - Update your shipping address and try again. - Or find similar items from another seller." Ive contacted...

Error messege when trying to sell

I keep getting this error when I go to upload a listing. Any ideas?

Buyer protection fee..

Tell if Im wrong??I don't see it as free to sell on eBay now ...before the recent period of zero final value fees it used to be around 3%.. now it has changed to buyer protection fee which is added on to your listing price..clever as it doesn't even ...

Resolved! Buyers postage cost refunded automatically against seller

hijust an heads up to sellers.my regular seller had my postage cost refunded to me from his account because he was unable to use ebay's new postage options, so he bought a stamp and posted at his local post office.this option seems not to be allowed ...

Selling items - Postage label

Hello I recently sold an item. At first I bought a large letter postage label £2.70. However, when I went to the post office, a large letter was not big enough to firt my item in. Therefore I bought a large parcel and had to generate a new postage la...

Seller won’t refund a defective Chromebook

I bought a Chromebook from a seller as a gift for my wife. Just 3 months later it stopped working completely, it will not power-up and it will not charge. I have contacted the seller and they refuse to even respond to my message. eBay are absolutely ...

Lawnmower

Recently bought. Lawnmower and strimmer seller listed with parcelforce 24 but once purchased decided to send via yodel which took 9 days to get it on arrival the item is a mess and not AS NEW as listed packaging was terrible tape on the strimmer i op...

Selling to CA from the UK on the global shipping programme

Has anyone else experienced problems where you set an item up to be available on the GSP (with no locations banned) and you have a seller who says the listing say the item can't be sent to them? Any ideas why this is or how this can be worked around?

"Report message"

Someone tell me if I'm wrong, but has this dialogue box option just got a lot worse? If there was a "ping pong" of messages where a seller refused a refund, or (as in my case) an item bought by me was returned to the seller, but the seller "refused t...

recieved a refund on item not arrived item now arrived how do we refund seller

received a refund on an item not arrived item has now been delivered how do i refund the seller

Resolved! false advertising

I purchased a set of solar wall lights that were advertised as having 1800mAh batteries. However, after receiving them, I noticed they only lasted around 2 hours per night — far less than expected. I contacted the seller about the poor performance. T...

Item damaged in transit. Want RM refund but can no longer find images.

HelloBuyer advised that the item had arrived damaged and provided two images. I refunded the item. I wish to ask RM for a refund of postage and for compensation. I have gone back to my messages from the buyer but the images of the damaged items no lo...

Unable signin

I have set up an account which was OK. Started putting stuff up for sale.Now saying " You appear to be offline"My other Internet services are working OK so unsure what's happening

Buyers fee

Can you help. If I am selling an item for £100 the item is listed at £110 , that’s £100 for the item and £10 buyers fee, if then a buyer makes an offer of say £60 and I decline but make a counter offer of £80, is that £80 inclusive of the buyers fee ...

Resolved! Sales gone quiet for two weeks

I normally sell loads of stuff, but unfortunately it’s been quiet for over a week and a half now even though I put stuff on promoted it’s still not selling anybody else in the same boat? @members

getting paid for an item

I have sold an item, the buyer is going to pick it up themselves, how will i get the funds? they have paid but it says is pending.

Scammed

I recently brought a rear spoiler for my car and eBay has taken £5 off my refund and given me a coupon the thing is I don't want the coupon I want my money back how do I get in contact with then can't find an email address or telephone number for the...

Faulty car battery charger but the seller never comes back to me!?

I've bought a car battery for from eBay and I made the review saying it looks ok but haven't used it yet..but three weeks after I've tried to charge a battery but the charger says it's full after checking the charger output which it should be 12 volt...

How do i Resolve issue with scheduled listing? Put

i put a link to website of where i originally purchased item from.need to take this off. Can’t get into listing.

seller feedback not visible

Hi would anybody know why when viewing my listings/account and viewing feedback it says no seller feedback to display (or words to that effect) but i have lots of good written feedback i have tried viewing logged in and out. I have contacted ebay sev...

Items never dispatched and funds not refunded for over 2 years

I purchased items that were given specific dispatch dates, but I am still waiting and have not received them. It is evident from the order details that these items were never dispatched. However, the eBay system now states it cannot locate the order,...

Clarification Regarding Postage Charges and Delivery Delay

Has anyone else experienced a buyer being asked to pay extra postage by Royal Mail, even though the correct postage was already paid through eBay?I recently had a buyer contact me saying they were asked to pay £3.50 by Royal Mail to receive their ite...

Checking what I've been told about SImple Delivery by CS agents

Hi - having fallen foul of wrong advice given by the eBay CS agents, I want to check some further information before listing some more items. @tressygirl suggested I was more likely to get accurate information here. I have two collections - one porce...

order not found

I recently bought an item for which I have now been asked to provide feedback but when i have clicked on links it states order not found and its not showing in my purchase history. I have tried garage as it was a van part but still no luck. I need to...

Prepaid labels

Has anyone sussed out how to post items you have sold without incurring costs for prepaid labels? Thanks

ERROR: Adding a payment method to cover selling costs for eBay

Hello eBay sellers! I want to add my payment method for covering selling cost but facing an error ("We ran into a problem..."). However on my bank app i am receiving notification that ("check by eBay"). Tried the following option already:1. New brows...

Custom tax

Hello, I have a problem because during the last sale the buyer paid tax, and I made a mistake and did not indicate it in the declaration. After receiving the package the buyer had to pay tax a second time. What should I do in this situation?

Why my account is limited and i cant selling

Your account is currently limited due to suspicious activity. This message is showing mee when I listing the product,Please help meThanks

Tax on postage

Why am I paying VAT on postage twice, once with ebay and again with the postage company

Email to get QR code doesn’t have address

I sold something, received email from eBay asking me to get a QR code but the address given was ‘(buyer’s name), United Kingdom’- obviously useless. I now have the address of the buyer but I can’t change it in order to get the correct label. What can...

ROYAL MAIL POSTAGE LISTED BY E-BAY

MAY I SUGGEST THAT E-BAY OBTAIN A COPY OF THE ROYAL MAIL 'OUR PRICES' 7thAPRIL 2025 EDITION AS THE PRICES THEY QUOTE IN THEIR PRE PAID PRINTABLE LABELS BEAR LITTLE RESEMBLANCE TO THE ACTUAL COST.(I PRINTED A PRE PAID LABEL WHICH THE POST OFFICE REFUS...

Resolved! Wrong parcel dimensions. Simple delivery

Started using Simple delivery. Got a prepaid postage label and notice that the dimensions are very slightly out. i.e. double cd when packed is 3 cm instead of 2.5. I guess this now falls into the small parcel bracket rather than large letter. Should ...

Buyer protection fee clarification - does it cover the seller too?

Can someone explain how the buyer protection fee works?I have a silver jug that I am selling for £700 and was originally planning to charge the buyer for Special Delivery so the full amount was covered. eBay has changed it to postage for £3 which doe...

Seller contacted me to calcul my order

Hi,I recently purchased this item on eBay 09-13035-13963. The seller then contacted me to cancel it. im contacting you because i want to get refunded. Thanks

Low views

Been selling different products on eBay for 14 years and until around 2 years ago could always list an item and within days it would have plenty of views and sell. Over the last couple of years I’ve noticed listings get next to no views even after a ...

Seller Feedback

Very few sellers leave feedback.As a buyer , I only leave feedback once a seller has left feedback for me.

Unable to mark item as sent, no option under More Actions

I had 2 similar items up for sale and accepted Best Offer on each from the same buyer. They were charged Simple Delivery postage on each item. Both items were small and when packed together were still within the postage weight and dimensions for one ...

Buyer not responding

I've sold a "pick-up" item, the buyer respoended initially saying he will collect on friday, saturday etc, until stopped responding completely. It's been over 2 weeks now with no messages.The listing was promoted so if i cancel the order myself, i ha...

Packlink

Can someone please help ! I have lost the will to live ! I sold an item on eBay and the Packlink postage label was paid for . But after 4 days it is still showing as processing payment on the InPost app ! So I can not proceed with the posting of item...

Categories Wont Show

Using the eBay app, I select categories along the top selection bar and it just comes up with a blank screen as per attached photo. I have restarted the phone, updated the app, and also uninstalled and reinstalled it. Am struggling to find the catego...

Bad seller

I wanted to report this seller. In January I bought an alternator, which after 45 days showed a defect. The item has a 1 year warranty. I contacted the seller and explained the situation, and we agreed to return the goods. I expected him to return my...

Postal Option - Simple Delivery Signed For

Good Evening,A query please re postal options on Simple Delivery.Options now understood, however, there are certain circumstances that when dispatching paper ephemera items a “ Tracked and Signed For “ delivery is required. The antiquity or special n...

Refund

Both ebay and the seller refuse to help me with my refund

return

hi there i have a problem with seller he was send me a broken items then he was told me send some one for collection the items but the didn’t send any one the items so big and have. then he sent me royal mail label but i can’t take to post office bec...

Pre paid label

How do I cancel pre paid label buyer picked up item in person doesn’t need a refund on prepaid label happy

Auction ended early due to damaged goods

HiI was selling an item which unfortunately got damaged less than 12 hrs from being listed. So I ended the auction early however I noticed eBay fees for ‘ reserved price ‘ was set at £107 due to be collected in 3 days.There was no bids or reserved by...

Postage

Why is international shipping so high?I asked the seller to check the cost to post & he said about $100 but on the listing the postage is $184 + VAT

Royal Mail vs Amazon Shipping

I bought something from a seller who stated, very clearly, they send their items via Royal Mail. This is perfect for me as it arrives by midday. However I then get an email saying Amazon Shipping is being used. A vile and useless, at least in my area...

Hand delivering an item instead of using Evri and needing to be paid

Hi I realised the buyer was local so I delivered it in person but the automation of the postage options doesn’t allow me or the buyer to set it as delivered

return label cancelled on first place and item faulty can't get new returns label

received item and straight away asked for refund cause item was too expensive for refurbished but after couple of days changed my mind and cancelled action of return so I lost label for return this item and the item is faulty and I can't get in touch...

Resolved! Faulty Ceiling Light

Please can someone advise. I bought a ceiling light which is faulty. It has 4 settings and only 3 of them work. My problem is that it only became clear that this one setting was not working after 3 electricians put it up on the ceiling for £300! It i...

Print to order business lead times.

Why is it, I give a lead time, but eBay gives a totally unrealistic estimated delivery range. See attached as example..my lead time says I need to dispatch by 13th May. customer is advised though it should be delivered between 8th and 15th.I use 48ho...

Resolved! How to refund entire amount buyer has paid - not just the money I've made?

Not used eBay for years, and a lot has changed since then... I sent an item that has been badly damaged in the post. Looking to refund the entire £5.15 that the buyer has paid for the item, including the buyer protection fee and the pre-paid postage....

Can anyone point me in the directions of the tool that you could check the quality of listings

Hi Can anyone point me in the direction of the listing quality report tool. I sont seem to be able to find it on seller tools. Thanks

Refund for postage

Sold item to send by evri printed label and took to parcel shop. 4 days later parcel still in parcel shop awaiting collect. As buyer was told it would be delivered by this time I retrieved parcel and paid for royal mail 24 hours costing £9.29 how can...

Buyer Protection fee

I have noticed since this BPF has been implemented that my offers for items has somewhat declined - I have been with Ebay for 20 years & am now seriously thinking is it all worth my while trying to sell items for a pitance

Simple delivery

Has anyone had any issues in regards to simple delivery ,as the post costs are way out by around £3 ,it will not let me opt out my concerns is that the buyer ends up with a postage charge at the other end as Royal Mail will want the correct postal co...

Cant sell

I can list an item to sell because my old account has a number I no longer have access to so I can't login into it. Please can this be resolved so that I can sell on Ebay please? Kind regards

Ebay advised Paypal case route, Paypal denied claim

I bought a couple of "refurbished" laptops in mid-December, which took a while to be sent out. When they arrived, they were both faulty and filthy and clearly not refurbished at all. They were sent back and two more sent out, with only a marginal imp...

WILL Parcelforce express 48 BE COLLECT OR DROP OFF

if i buy a Parcelforce express 48 Postage label via eBay will it be drop off at post office or collection by parcel force ? does not say at all, don't mind either but i don't want to take it to parcel force depot as that a almost a3 hour round trip.

Postage label

Hi a mistake was made whilst obtaining a postage label and I had to reissue another. I cancelled the original one on 29/3 and still waiting for a refund for this.there was no option at the time to void this label so I cancelled and have still not rec...

Return for refund

I purchased a faulty item and opened a request for a return. It says ask us to step in and help from 9 may so when I go on ‘more actions’ there isn’t an option to do this.Does any one know why this may be?

Resolved! Postage ratings

Can anyone help me I have a rating of 4.6 on postage when I don't charge postage at all! so how on earth have I been rated ??

Seller stating they're based in Ireland but address for return is in China

I recently bought some shoes from a seller, whose shop said that ot was based in Dublin, Ireland. When they arrived the sizing was way out. What was meant to be a 39/6, is more like a very small 38/5. When I requested a return, the return address cam...

Other courier service

Hello, We are looking at purchasing a used bookcase advertised on Ebay from a private seller. The items is located quite far distance away. The seller has two delivery options, pick up or other courier with price of the courier option listed as £6. T...

Motorbike sale

Hi I want to create a listing for a motorbike I want to sell but don’t want to pay the final sale fees, I believe a can do a classified ad where you pay an amount for a month, however I can’t find where I can do this. Anyone help

Order discount issue, buy one get one at % off

So I notice a few days ago when a buyer checks out, "with the order discount" It's going through as 2 orders instead of 1! this then costs extra per order fee of 0.30 + Vat Causing having on my click and drop also.

I think my campervan is entered twice, I am unable to modify details

I am skipdipper1234 trying to sell a trailer tent, I have a buyer offering £150 which I am willing to accept.I have tried many times to change the details but It always stays at £52.72 reserve £260.Someone sent me a message saying it is in twice. I t...

Fed up..Giving up.

Hello, all you long suffering Buyers & Sellers. This is me finally finally losing the plot.Ebay have the following info provided by me;A trusted Device.A Hello Pin and PasswordA photo bearing Driving LicenceMy National Insurance number.WHY then do I ...

Car purchase

Can I ask seller for his address to view vehicle before bidding on the auction ?

Selling

How can I find a list of all items recently sold by anyone on ebay

Seller protection

If I use a QR code to send an item and the buyer says they never received the item, do I then lose out and have to refund? Just a bit wary of not using a tracked service.

Knives policy

My listing of a vintage woodworking plane was removed can anyone explain why there is in excess of 20,000 similar items still listed

Cancel any subscription on my account, Refund my money for item returned

Please I did not subscribed for any of your products, I bought one Havoline engine oil 5W-30 and I have received it I don’t know why they send me another two and debit my account, please cancel any subscription and return my money. Thanks

1st time returning an item

Does showing the QR code at the post office allow the label to be printed and attached? I don’t have a printer and seller doesn’t want to provide his address details for the return.

Query on selling

Hi, I sold a Dock and Bay beach towel at the start of May. I have just had feedback in which the buyer says they are returning the item because it didn't have a power cable and they didn't see this when they bought it....Any idea where I stand here. ...

No option to update Royal Mail tracking?

Hi...I recently sold Versace sunglases which the buyer has now confirmed receipt of , the problem is I sent by Royal Mail tracked and did not use the new ebay label option for posting? There is no option to update tracking info and my funds are nor b...

Air conditioning pump

I have been having trouble getting a response from a seller i have contacted with regards to a faulty air conditioning pump that was bought in 2022 which a 5 years warranty on it any advice on this please

Messages

Why can't i find messages in the android app? In help it says that 'messages' should appear in the my ebay menu but it doesn't on mine. Im having to access through old emails

Estimate delivery date

I bought an item on 5th of May. Yesterday the estimate delivery date was 14-21 of May. Today is 15-22 of May. Which one is the correct date?

issues with seller

I purchased a Hoover from sellerfor £75, it was not working I returned it as instructed two months later I still have not received a replacement or refund total scam artists they don’t even respond to correspondence.

ebay is not allowing me to complete my bids.

There was a problem with an eBay internal system or process. Contact eBay developer support for assistance

Payment

I have received a below reserve price bid which I want to accept. The auction has ended. There was only one bidder and he has messaged me offering to discuss the price. How do i accept his be?

Click and collect

The past three items I’ve ordered from eBay via a click and collect. I’ve all been sent back to senders does eBay not support? Click and collect? If so it should be taken down as an option

Electrical item faulty - Seller deleted - Ebay not interested

Hi,Sorry if this has been discussed beforeBought electrical item 10 months ago. Item has failed. Tried to contact seller, seller is no longer with ebay.Phoned Ebay - they are not inteested. They say its outside of 30 day period.Asked to complain, lad...

Posted item when buyer received said was totally different thing received

Hi I posted an item to buyer. The buyer rerooted the parcel while in transit when he recieved it said it was something diffrent that he recieved he showed the packaging with the rerooted sticker but it wasent the same parcel I posted

Buying

what do you do when you’ve bought a item and the seller won’t communicate I know I can get my money back but I really wanted the item

Using eBay Simple Delivery - evri damaged in transit

Having been a member of eBay for over twenty years and earned 100% feedback, sending my items via Royal Mail with no problems, I have now had to use evri instead under the Simple Delivery programme. Result - item completely damaged during transit and...

New Simple Dlivery Postage option

I cant seem to find a way of getting Ebay to charge for LETTER RATE, they start at heavier and thicker items. Where I used to charge a customer 95p to post them a postcard Ebay seems to want to charge over £2. This will put buyers off. Especially as ...

Buyer ignoring requests to return refunded item.

I sold an item to a buyer, they decided after a week or so it was "not as described" despite it clearly being described and condition shown in photos. eBay of course were no help and insisted I refund the buyer. After a week or so of getting no respo...

Can someone call me please

Please call me

Problems with uploading

Hi, I’ve tried uploading photos to my recent listings but some have uploaded all 4-5 photos but some have only uploaded 2 photos and it’s not allowing me to upload more. Has anyone else had this problem?

I sold an item on a collection only basis and the buyer has not arranged to collect it

I sold an item on a collection only basis and the buyer has not arranged to collect it. How long before I can claim the payment and how long do I have to store it for?

eBay Virtual Tracking Number.

I have noticed that eBay have removed the Virtual Tracking number. I use eBay to purchase my postage labels and send most of my stuff as a large letter. Since the 30/04 i no longer get a virtual tracking number. This system was not the best and not a...

UK Post Office Label - Wrong Weight

Hi I have had a couple of instances recently where I have selected the weight of the parcel (shoebox size) as 1Kg but when the label is supplied it shows the weight as 1g so is useless. Not sure if this is a Post Office or eBay issue but has anyone e...

Problem with a refund from the seller

I opened a return request to send back a doll that l bought that didn't appear as described . Seller agreed and l printed off the return label sent the doll back and it appears the seller is saying l have received my refund but l haven't. I have all ...

Help Request Regarding a Purchase Not Showing in My Account

Hello eBay Support Team,I made a purchase through the eBay website about a week ago, and the payment was successfully processed. However, I cannot find any order details in my eBay account, and I have not received a confirmation email.Here are the tr...

Will ebay reimburse me for an item that I sold that was damaged in transit?

I am a private seller, I sent an item that has been damaged during transit. I had an email today from ebay saying that items are covered for damage in transit, what is the correct procedure to be able to claim this back please?

Postage Labels Prepaid through Ebay

Good Morning all, I wanted to get in touch on this forum as I have noticed recently that Ebay are no longer giving me the option to pay for my own label at the Post Office unless I pay for two labels (prepaid and my own label) After my item is sold, ...

Item not received my address traking showing your item is delivered

I have not received my item and it is showing in tracking that your item has been delivered whereas I have not received the item yet, it has gone to the wrong address, I have been scammed, I want all my money back

Item no longer needed

I bought an item for a car i bought but the car was still under warranty now the company i got the car from have taken it back i no longer need the part i bought for it, the seller does not accept returns, but this part was £500 and i dont have a the...

faulty powerbank

Hi,I bought a Tiexei power bank last year but only used it minimally when away. Having started CPAP so having a need for far more power as without the unit I stop breathing, I bought a second identical powerbank from the same seller in February this ...

A cancellation already exists

A buyer bought one of my items. I created redeemed the pre paid label and message the buyer that I would post it off in the morning. A few moments later I get a cancellation request. I was willing to accept the request but it's not allowing me to. No...

Resolved! Custom Postage or Simple Delivery for items under £10

For items under £10 and 100gms I can opt out of Simple Delivery and use my Custom Delivery.What I would like to know is do eBay count in the buyers fee onto the sale price and also postage?For example if I sell an item for £9.50 and postage £1 takes ...

from May 15, are ebay setting prices for your shipping (P+P)?

I can't find the answer in their message - does anyone know 100%?

Work around for Simple Delivery- Experience From One Sale

Like many the new "Simple Delivery" has proved to not be what it's name would suggest. I've had a few sales since it's inception that have bewildered me slightly.First was a buyer paying for postage when I don't charge for it (They are now given the ...

Postage preference

Hello There,I have set postge preferences for some of the regions in the UK (charging shipping fee from Northern Ireland and some Scottish areas) but i got a order from northern irland but eBay is not charging shipping fee in my orders Why so??

Which courier does the authenticator use to send goods on to the buyer?

My understanding is the seller has to use DPD to send the goods to the authenticator, when required. Does anyone know which courier the authenticator in turn, uses? Many thanks.

Resolved! Funds pending awaiting collection

An item I sold today has been collected. QR code scanned and shows as 'collected' on the item however it still shows as 'funds pending - awaiting collection' Usually it updates immediately and gives a date when funds will be available - in this case ...

Postage

I am a private seller. If I sell an item, I write the address label, take it to the local post office where I pay for Royal Mail tracked 48. Can I no longer do this?

Buyer postage problem after delivery confirmed and funds released

Hi , so im new to selling and I am a private seller. Sold an item nearly a month ago and the buyer picked royal mail 2nd class. I selected the parcel size before printing the shipping label and presumed all was fine. I contacted the buyer to see if s...

wrong currency showing on seller dashboard

Hi, opened an account on ebayUK but on the sellers dashboard where it shows your total sales so far it is using US dollars although my address is registered ik the UK. If I try to list something the price is in Pounds Stirling. Any ideas?

Importing dolls from US

I'm still no nearer why UK HMRS has banned importing Adora Limited Edition Dolls from US. I've tried all the suggestions made by the eBay community, by eBay, and by HMRC, but none were successful. It's very frustrating! Yet, for some unknown reason, ...

Chainging postage carrier after sale

Hi, how do I change a postage carrier after a sale? The listing has pickes up the automated postage thing but Ive aent the package by royal mail and its been delivered. I now cant put royal mail down as the carrier therefore the package wont show as ...

Global Shipping Program - postal charges to buyers unfair?

I was exploring the "Postage labels" section of my Seller drop-down menu and was astonished to find that the few international buyers I'd had recently had been charged for the UK leg of their puchase's postal journey. Looking down the "Dispatch detai...

Will my listings be carried over if I change from personal to business account ?

Will my listings be carried over if I change from personal to business account ? Chat bots are useless, live agents are unavailable, again.

Not showing as delivered even though it has

I sold an expensive item and it was delivered yesterday with Parcel force (fully tracked). The buyer has also acknowledged that she has received it. The status of this item is still showing as awaiting delivery so obviously the funds are still pendin...

Refund

I didn’t get my refound

Reminding buyers to buy product in basket.

Is there a feature on eBay where I can remind or offer discount buyers who have favourited my listing and buyers who have the listing on basket.

Selling fee

Hi, waI have posted a car to sell on eBay as it said it’s free to sell. However I did not know anything about any fee to be paid after. so when I saw a fee which I did not know about. I immediately removed my post. Within 15 mins of the add going liv...

EBay payment my postcode is wrong what have you done

You have changed my postcode I have never had this problem before now I can’t buy any thing because you have mess up my postcode you keep sending this one out L33-5XS it’s wrong what’s going one with eBay this never used to happen my correct POSTCODE...

Ebay holding the money for too long

and I found it very frustrating . Will they every listen to us. I think it's not fair. They can atleast release the money once we dispatch the item. Please God , please, please please give them the listening skills of the users. Also, I found the buy...

Log In - User Name does not exist - after 23 years

Been using my username to log in since 2002 (23 years). Today without any notification when I try to login it says ‘username does not exist’. I can still login using my email address, but not with username. Have I lost my username? Help?

can’t withdraw my money

i sold something about a week ago and had trouble withdrawing the money i got from it i had called and asked why i couldn’t and did a bunch of things but still can’t withdraw my money. will i ever be able to get it?

why am i being sent offers for things not on my watchlist

Simply Delivery does not allow Parcel Force for over size items

What the hell is going on?, Trying to list a pair of motorcycle forks and no longer can use Parcel Force, only option on eBay's Simply Delivery is Evri (No Way, opted out of that) or Royal Mail. None of the options for RM have the correct weight or s...

Photos in messages to potential buyer

Hi folks, I am trying to send photos of every single page of a comic to the potential buyer. I've sent them 5 at a time as requested, but the potential buyer has a message saying they can't be displayed. Any idea how I can fix this? It's frustrating,...

Won a case but don't know whether to refund the buyer.

Hello all, I recently sold an item to a buyer which I posted tracked through Royal Mail to an address they provided, which was an in-store drop-off location rather than an actual address. The item has since been lost in the post by Royal Mail and the...

Lost parcel compensation as a seller

Hello. An item I recently sold has been confirmed with Evri as lost. I have been forced to refund my buyer but I am now out of pocket and am looking to claim compensation for lost parcel. I have contacted evri who say I need to go through eBay as the...

Oversized package

I have sold an item that is bigger than 150cm, no postal service has been offered so I am unable to print off a label. Buyer has paid but as it stands I cannot send. What are my options?

postage

hello.having a bit of problem when listing items.(postage)it seems to set it self to evri tracked.is there some way i can set my own postage and remove the tracking.thank you for any info.

The money grabbers have cost me a sale

I was offered a price for the stool I am selling, but the money grabbers, me postage systems, would let me change the size, as the of the stool is 71cm but only let me use EVRI which I would never use, or ROYAL MAIL, BUT IT IS TOO BIG FOR RM only PAR...

Sold item appears in my Manage activity list

Does anyone know why this happens. I would appreciate some assistance here..

Cancelled order

Hi, I order this item yesterday 07-13051-14689 and when I order it I wasn’t happy with it so I cancel it straight way , and I’m trying to contact the seller and say that I cancelled my order, but I didnt receive any response , please follow up and re...

How do I actually speak to a human being at Evri?

I need to try to locate a parcel I sent via Evri. I’ve tried every option available but can never speak to a human being . Any suggestions? thank you

Resolved! Sending an item with Royal Mail - where's the option to have them collect it and bring the label?

As with a lot of people here, finding the new selling/postage systems... trying. To put it politely. Any items I sell, I send via Royal Mail Tracked 48. What used to happen is I'd wait for the item to sell, then once it had I'd go on Royal Mail's web...

Account Restricted Under MC011 – All Listings Ended Without Warning

Hi everyone, I'm reaching out to see if anyone else has experienced something similar, or if there's any guidance from the community that might help.Recently, my eBay account was placed under an MC011 restriction. I provided all the required document...

postage

Hello, this is about the money grabbers with the new postage system. I was offered a price for a stool I am selling, the offer was good, just I just emailed them to say it collection, they ask me if I could post to them, which I was happy to do, BUT ...

Combined postage

Sold 5 items to one buyer, buyer transacted each individually and asked for postage combined. I used one Evri simple delivery label to post all 5, refunded a yodel delivery charge on one item and updated the tracking leaving me with 3 simple delivery...

Resolved! Update all buyer addresses, but defaulting to old address

Hi I moved house several months ago and changed my main address and have had deliveries successfully since.Today I was about to bid and it showed a screen asking me to confirm the delivery address (the old address) and this screen reloads ad nauseam....