A cancellation already exists

A buyer bought one of my items. I created redeemed the pre paid label and message the buyer that I would post it off in the morning. A few moments later I get a cancellation request. I was willing to accept the request but it's not allowing me to. Now when I try to cancel the order it say A cancellation already exists. 

 

How do I go about cancelling this order because I don't trust this buyer one bit. They had several hours to realise they "already have the game" and that they "mistakenly" bought my item. 

 

I'm someone who takes pride in keeping a good profile on websites I buy and sell on. I don't really want someone to chat bubbles on my feedback page because of their stupidness. 

 

Can someone help me out please? Hate the hassle.

 

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